UI developer Jobs
959 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>EMPLOYEE JOB DESCRIPTION</b></p>
<p>JOB PURPOSE:</p>
<p>To manage the procurement team and hold responsibility over department to ensure all ADCs material and service requirements are met as per the assigned budgets and business objectives are achieved all the while complying with industry and ADC quality and safety standards.</p>
<p>KEY ACCOUNTABILITIES:</p>
<p>Description</p>
<p>General Procurement Activity</p>
<p>Ensure that the procurement activities are carried out in accordance with the established policies and procedures, review purchase requests and ensure that adequate scope of work, cost estimate and budget has been provided for processing the tender.</p>
<p>Resource Allocation</p>
<p>Plan and allocate procurement resource requirements by reviewing and monitoring purchase requests from departments and comparing with business plans to recommend any changes to department budgets or policies and procedures to adapt to the changing nature and size of the workforce.</p>
<p>Supplier Selection</p>
<p>Participate in the selection of suppliers by assisting in RFP issuance and facilitate the tendering and evaluation process by reviewing proposals from a cost perspective in accordance with the ADC procurement policies and procedures.</p>
<p>Contract Document & Negotiation</p>
<p>Participate in the identification and formulation of standard sets of appropriate terms and conditions suitable for various types of Contracts to form part of tender packages.</p>
<p>Participate in negotiations with vendors and contractors where applicable per the tender process.</p>
<p>Review and approve critical documents including but not limited to the Technical Material Requirement (TMR) issued by end users, purchase orders, contract extensions, call of agreements and re-float requests for quotations to ensure effectiveness and proper control of bid management operations.</p>
<p>Collaborate with Marketing and Contracts to ensure that purchase contracts issued are fully supportive of prime contract negotiated on behalf of the Company.</p>
<p>Communication & Monitoring</p>
<p>Communicate the requirement of operational procedures and instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.</p>
<p>Day-to-Day Activities</p>
<p>Manage and oversee the activities of Procurement Agents, Buyers and Procurement Specialists to provide the necessary guidance to conduct their day-to-day activities.</p>
<p>Assign buyers to new contracts and agreements pertaining to ship repairs, maintenance and refits as well as review large purchase orders as required to ensure that the process is carried out effectively.</p>
<p>Cost saving</p>
<p>Identify, evaluate and capitalise on opportunities to reduce costs by improving the organisations buying patterns and supply channels.</p>
<p>Negotiate with suppliers/ vendors to purchase required materials at optimum price and delivery, and to meet cost saving objective.</p>
<p>Vendor / Supplier Management</p>
<p>Oversee and manage the relationships with suppliers / vendors to ensure that material delivery corresponds to requirements and schedule commitments made at time of purchase order issue.</p>
<p>Resolve complaints / issues related to suppliers / vendors or direct the same to the SM procurement and Contracts where appropriate, to ensure its timely resolution and enable building and maintaining strong business relationships.</p>
<p>Evaluate new suppliers to create a comprehensive bidders list and ensure that all accepted suppliers can cater to ADC requirements.</p>
<p>Continuous Improvement</p>
<p>Establish and maintain an environment receptive to continuous improvement methodologies and initiatives.</p>
<p>Motivate subordinates and identify opportunities for continuous improvement of systems, processes and practices considering international leading practices, improvement of business processes, cost reduction and productivity improvement.</p>
<p>Policies, Systems, Processes & Procedures</p>
<p>Recommend improvements to departmental procedures and controls so that all relevant policy / procedural requirements are fulfilled while delivering a quality and cost-effective service to customers, Identify and suggest changes to the Procurement Policies and Procedures in order to maintain high levels of effectiveness within the Procurement Department.</p>
<p>Quality, Health, Safety, & Environment</p>
<p>Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls across the department to guarantee employee safety, compliance, delivery of high-quality products/ service and a responsible environmental attitude</p>
<p>COMMUNICATIONS & WORKING RELATIONSHIPS:</p>
<p>Internal:</p>
<p>Department Head Supply Chain Management</p>
<p>Direct reports</p>
<p>Procurement and contracts staff</p>
<p>All user departments within ADC</p>
<p>Tender and/or any relevant committees</p>
<p>Finance</p>
<p>External:</p>
<p>Suppliers</p>
<p>Contractors</p>
<p>Consultants</p>
<p> QUALIFICATIONS, EXPERIENCE & SKILLS:</p>
<p>Minimum Qualifications:</p>
<p>Bachelors Degree in business administration or engineering or an equivalent qualification</p>
<p> Minimum Experience:</p>
<p>8 years experience in procurement and contracts</p>
<p>Experience in the ship building/repair or related industry is an advantage</p>
<p> Job-Specific Knowledge & Skills:</p>
<p>Knowledge of procurement and contracts processes and practices</p>
<p>Knowledge of international import/export rules and regulations</p>
<p>Awareness of Customs rules and regulations</p>
<p>Negotiation skills</p>
<p>Analytical skills</p>
<p>Communication skills</p>
<p>Customer service skills</p>
<p>Supervisory and teamwork skills</p>
<p>Computer skills</p>
<p> </p>
<p><br></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>As GEM Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. </p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the resort.</p><br><p><strong><u>Duties and Responsibilities </u></strong></p><br><p>As GEM Supervisor, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards. </p><br><p>The duties and responsibilities will include: </p><br><ul><li>Have a thorough knowledge of all facilities and services offered by the hotel. </li><li>Understand the hotel's policy on guaranteed reservations and no-shows. </li><li>Process advance deposits on reservations. </li><li>Oversee the management of the guest history and profile system in conjunction with the Front Office Manager. </li><li>Support the Director of Rooms and focus on the rejuvenation of the guests’ experience. </li><li>Work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced. </li><li>Instill a cost-focused philosophy through training and education. </li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel. </li></ul><p><strong><u>Qualifications</u></strong></p><br><p>To execute the position of GEM Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: </p><br><ul><li>High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. </li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>The above is intended to provide an overview of the role and responsibilities for a GEM Supervisor at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB TITLE</strong><br>Senior Associate, Marketing | MAF Properties | Asset Management Oman<br><strong>ROLE SUMMARY</strong><br>The position is responsible to support in executing partnerships, sponsorships, events, and placemaking initiatives across assigned AMBU assets. The role support in delivering centrally defined strategies and concepts through high-quality, on-ground execution, ensuring initiatives enhance customer experience, support tenant objectives, and generate commercial value. The role works closely with Regional Marketing, Asset, Leasing, Operations, and Customer experience teams.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Support in the amplification and execution of partnership agreements, activations, and placemaking initiatives across assigned assets.</li><li>Support in Ensuring all activations comply with brand guidelines, customer experience standards, and safety requirements.</li><li>Support on the delivery of flagship events, activations, Decor and portfolio-wide experiential initiatives from End to End (Briefing agencies, design, production, installation and dismantling).</li><li>Deliver Tenant marketing partnerships and promotions, such as co-branded activations, in-store campaigns, opening support and collaborations.</li><li>Act as day-to-day point of contact for partners, sponsors, and activation vendors.</li><li>Coordinate with Branding and Digital teams to integrate creative and promotional elements.</li><li>Track activation and partnership KPIs including footfall, engagement, dwell time, and partner deliverables.</li><li>Support the manager in management of activation budgets and vendor costs.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in Marketing, Events Management, or related field.</li><li>2-5 years of experience in partnerships, events, activations, or experiential marketing roles.</li><li>Experience delivering on-ground activations in retail, hospitality, or consumer environments. Attributes</li><li>Strong communication and organization skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <ul> <li>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed</li> <li>Optimize the 3PL Operational performance</li> <li>Visit & Audit 3PL DC Operations on weekly basis</li> <li>Daily DC Stock & Shrink monitoring</li> <li>Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.</li> <li>Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.</li> <li>Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence</li> <li>Plan and execute centralization volume increase with the Demand, Commercial, regional & 3PL DC.</li> <li>Monthly & Annual DC P&L Ownership and review</li> <li>Control DC Cost and try to optimize on the go</li> <li>Validate DC Weekly cost vs Reality</li> <li>Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.</li> <li>Manage an offsite team to ensure DC Operational quality</li> <li>Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards</li> <li>Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.</li> <li>Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.</li> <li>Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.</li> <li>Study, Scout & select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors</li> <li>Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.</li> <li>Ensure Health & Safety compliance of our DC Talabat members within the 3PL Facility</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li>More than 7 years experience of warehousing operations and start up</li> <li>Ability to accurately analyze information</li> <li>Ability to manage team members effectively</li> <li>Ability to manage processes</li> <li>Deadline-oriented</li> <li>Very good command of English</li> <li>Very good command in Microsoft applications</li></ul></div><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking an experienced <b>Operations Manager</b> to manage the day-to-day operations of our recruitment agency in Oman. The successful candidate will be responsible for overseeing recruitment operations, coordinating with clients and internal departments, and ensuring the smooth execution of recruitment projects from manpower requisition to candidate deployment.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage overall operations of the recruitment agency.</li><li>Lead and supervise the operations team to achieve business objectives.</li><li>Coordinate with recruiters, clients, and internal departments.</li><li>Ensure timely execution of recruitment projects and manpower deployment.</li><li>Monitor CV screening, candidate processing, documentation, and visa procedures.</li><li>Manage client requirements, job orders, and operational workflows.</li><li>Track recruitment progress and prepare operational reports.</li><li>Ensure compliance with company policies and Oman labour regulations.</li><li>Identify process improvements to increase operational efficiency.</li><li>Resolve operational issues and maintain high service quality.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Minimum <b>7–8 years of experience</b> in recruitment agency operations.</li><li>Proven experience managing end-to-end overseas recruitment processes.</li><li>Strong leadership, team management, and organizational skills.</li><li>Excellent communication and coordination abilities.</li><li>Ability to manage multiple recruitment projects simultaneously.</li><li>Strong problem-solving and decision-making skills.</li><li>Good knowledge of recruitment documentation and operational procedures.</li><li>Proficient in Microsoft Office (Excel, Word, Outlook).</li><li><b>Male candidates only.</b></li><li><b>Indian nationality preferred.</b></li><li><b>Age up to 40 years.</b></li><li>Basic English communication skills.</li></ul><p>Employment Details</p><ul><li><b>Position:</b> Operations Manager</li><li><b>Location:</b> Oman</li><li><b>Salary:</b> OMR 400 per month</li><li><b>Accommodation:</b> Provided by the company</li><li><b>Working Hours:</b> 10 hours per day</li><li><b>Weekly Off:</b> Friday</li><li><b>Employment Type:</b> Full-Time</li><li><b>Visa:</b> Employment Visa provided</li><li><b>Overtime:</b> As per company policy</li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><span>We're recruiting an Operations Manager for one of our clients, <span><span><span><span>a hospitality group based in Muscat, Oman.</span></span></span></span></span><br><br><b><span>About Our Client</span></b><br><br></span><p><span><span><span><span><span><span>Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences.</span></span><br></span></span></span></span></p><br><b><span>Key Responsibilities:</span></b><br><br><p><span><span><b>Strategy, Planning & Execution</b></span></span></p><br><ul><li><span><span><span>Lead strategy and planning, and ensure consistent and timely
execution across all stores</span></span></span></li><li><span><span><span>Ensure consistency in the execution of all standards,
policies, and procedures</span></span></span></li><li><span><span><span>Develop, standardize, and continuously improve SOP
frameworks</span></span></span></li><li><span><span><span>Ensure strict adherence to operational, food safety,
hygiene, and service standards</span></span></span></li><li><span><span><span>Manage franchise-franchisor communication and ensure
compliance with franchisor requirements</span></span></span></li><li><span><span><span>Drive continuous improvement in operational systems, audits,
quality controls, and digital initiatives</span></span></span><br></li></ul><span><span><span><b>Operations Management</b><br></span></span></span><br><ul><li><span><span><span>Manage end-to-end daily operations</span></span></span></li><li><span><span><span>Maintain operational readiness always during business
hours</span></span></span></li><li><span><span><span>Ensure proper billing, prevent revenue leakage, and maintain
transaction accuracy</span></span></span></li><li><span><span><span>Ensure all equipment, machines, and assets are properly
maintained</span></span></span></li><li><span><span><span>Report operational issues to management</span></span></span></li></ul><p><span><span><b>Team Management</b></span></span></p><br><ul><li><span><span><span>Plan, recruit, and select staff in coordination with HR and
Management</span></span></span></li><li><span><span><span>Train, lead, and motivate employees to ensure team
performance and minimize staff turnover</span></span></span></li><li><span><span><span>Conduct performance reviews, identify training needs, and
initiate development programs</span></span></span></li><li><span><span><span>Handle employee grievances and maintain workplace harmony</span></span></span></li></ul><p><span><span><b>Quality Assurance & Customer Experience</b></span></span></p><br><ul><li><span><span><span>Maintain a warm, welcoming, and hospitable culture</span></span></span></li><li><span><span><span>Ensure consistency in product quality, presentation, portion
sizes, and service standards</span></span></span></li><li><span><span><span>Handle customer complaints efficiently and with the highest
level of attention</span></span></span></li><li><span><span><span>Ensure customer online feedback is monitored</span></span></span></li></ul><p><span><span><b>Inventory Management</b></span></span></p><br><ul><li><span><span><span>Monitor inventory control, ordering patterns, par levels,
and stock accuracy</span></span></span></li><li><span><span><span>Reduce waste and variances, and ensure proper stock
rotation</span></span></span></li><li><span><span><span>Manage vendor performance and ensure procurement costs
efficiencies</span></span></span></li></ul><p><span><span><b>Compliance, Hygiene & Safety</b></span></span></p><br><ul><li><span><span><span>Ensure compliance with local municipality, food safety, and
regulatory requirements</span></span></span></li><li><span><span><span>Implement proper SOPs and checklists for cleanliness, pest
control, safety checks (equipment, fire, gas, and electrical), and risk
management</span></span></span></li><li><span><span><span>Maintain audit readiness and implement corrective action
plans</span></span></span><br></li></ul><span><span><span><br><b>Sales & Profitability</b><br></span></span></span><br><ul><li><span><span><span>Achieve monthly and annual sales targets</span></span></span></li><li><span><span><span>Monitor daily sales reports and cash handling</span></span></span></li><li><span><span><span>Implement strategies to increase average bill value through
upselling, combo offers, and promotional campaigns</span></span></span></li><li><span><span><span>Monitor profit margins, optimize resource utilization, and
control operational costs</span></span></span></li><li><span><span><span>Prepare daily, weekly, and monthly reports and share them
with Management<br></span></span><br></span></li></ul><br><span>Requirements</span><ul><li><span><span><span>Bachelor’s degree in Hotel Management, Hospitality, or
Business Administration<br></span></span></span></li><li><span><span><span>Minimum 10+ years of experience in multi-unit operations
management<br></span></span></span></li><li><span><span><span>Solid understanding of business financials, digital
platforms, hospitality standards, food safety requirements, customer service
excellence, and industry best practices<br></span></span></span></li><li><span><span><span>Proficiency in POS systems, inventory management platforms,
and operational reporting tools<br></span></span></span></li><li><span><span><span>Strong leadership, team management, and customer-focused
mindset<br></span></span></span></li><li><span><span><span>Strong focus on quality, consistency, standards, and a high
level of planning and execution</span></span></span><br></li><li><span><span><span>Fluency in both Arabic and English is preferred.<br></span></span></span></li></ul><br><span>Benefits</span><ul><li><span><span><span><span>Competitive Salary</span></span></span></span><br></li><li><span><span><span><span>Employee Benefits as per the Oman Labor Law</span></span></span></span><br></li></ul><br> </div>
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets — you will:<br>
Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</p>
<p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
- Issues<br>
- Updates<br>
- Resolutions<br>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
- Email<br>
- Phone<br>
- Other channels<br>
Ensure customers always know:<br>
- What’s happening<br>
- What’s next</p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
- Service teams<br>
- Installation teams<br>
- Receivables teams<br>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
- Professional<br>
- Clear<br>
- Positive<br>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
- Organized<br>
- Detail-oriented<br>
- Execution-focused</p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
- Customer support<br>
- Customer success<br>
- Service roles</p>
<p>Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
- Case management<br>
- Issue resolution</p>
<p>Excellent written and verbal English communication</p>
<p>Strong analytical and problem-solving skills</p>
<p>High attention to detail in documentation</p>
<p>Ability to manage multiple cases simultaneously</p>
<p>Familiarity with billing or receivables processes</p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p>Case response time and resolution time<br>
Customer satisfaction (CSAT)<br>
CRM accuracy and completeness<br>
Consistency of follow-ups and communication<br>
Reduction in recurring issues</p>
<h4>Why this role stands out</h4>
<p>High ownership over customer experience<br>
Cross-functional exposure (ops, billing, service)<br>
Clear metrics and structured workflows<br>
Opportunity to improve systems and processes<br>
Strong foundation for growth into CS or Ops roles</p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<p>If you:<br>
Take ownership of customer issues<br>
Follow through until resolution<br>
Thrive in structured, fast-paced environments<br>
This role is a strong fit.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p>
<p>This is not just responding to tickets — you will:<br>
Manage cases end-to-end<br>
Coordinate across teams<br>
Solve problems at the root<br>
Keep customers informed throughout</p>
<p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p>
<h4>What you’ll own</h4>
<p><strong>Case management & CRM ownership</strong><br>
Create and manage cases in Salesforce<br>
Maintain clean, structured, and accurate records<br>
Document:<br>
- Issues<br>
- Updates<br>
- Resolutions<br>
Ensure full visibility across all customer interactions</p>
<p><strong>Triage & prioritization</strong><br>
Assess urgency of incoming requests<br>
Prioritize cases based on impact and SLA<br>
Track case ownership and ensure steady progress<br>
Ensure no case is left stagnant</p>
<p><strong>Customer communication</strong><br>
Respond to customers within 24 hours or less<br>
Provide proactive updates throughout the case lifecycle<br>
Communicate clearly across:<br>
- Email<br>
- Phone<br>
- Other channels<br>
Ensure customers always know:<br>
- What’s happening<br>
- What’s next</p>
<p><strong>Internal collaboration</strong><br>
Work closely with:<br>
- Service teams<br>
- Installation teams<br>
- Receivables teams<br>
Coordinate across departments to resolve issues quickly<br>
Escalate when needed to avoid delays</p>
<p><strong>Billing support</strong><br>
Handle billing and invoice-related inquiries<br>
Assist with resolving discrepancies<br>
Support follow-ups on past-due accounts<br>
Encourage customers to enroll in auto-billing</p>
<p><strong>Problem solving & process improvement</strong><br>
Investigate recurring issues and identify root causes<br>
Document findings and recommend improvements<br>
Help reduce repeat issues and inefficiencies</p>
<p><strong>Customer experience ownership</strong><br>
Confirm satisfaction before closing cases<br>
Ensure every interaction is:<br>
- Professional<br>
- Clear<br>
- Positive<br>
Encourage satisfied customers to leave reviews</p>
<h4>What makes you a strong fit</h4>
<p>You take ownership of customer issues end-to-end</p>
<p>You are:<br>
- Organized<br>
- Detail-oriented<br>
- Execution-focused</p>
<p>You communicate clearly and confidently</p>
<p>You can handle difficult situations with empathy and urgency</p>
<p>You thrive in fast-paced, team-based environments</p>
<h4>Required experience & skills</h4>
<p>2+ years in:<br>
- Customer support<br>
- Customer success<br>
- Service roles</p>
<p>Experience with CRM tools (preferably Salesforce)</p>
<p>Strong experience with:<br>
- Case management<br>
- Issue resolution</p>
<p>Excellent written and verbal English communication</p>
<p>Strong analytical and problem-solving skills</p>
<p>High attention to detail in documentation</p>
<p>Ability to manage multiple cases simultaneously</p>
<p>Familiarity with billing or receivables processes</p>
<h4>What a typical day looks like</h4>
<p>Review and prioritize incoming customer cases<br>
Communicate updates to customers proactively<br>
Coordinate with internal teams to resolve issues<br>
Handle billing-related inquiries<br>
Update CRM records accurately<br>
Identify patterns and suggest improvements</p>
<p>In short:<br>
You ensure every customer issue is resolved quickly, clearly, and professionally.</p>
<h4>Key metrics (KPIs)</h4>
<p>Case response time and resolution time<br>
Customer satisfaction (CSAT)<br>
CRM accuracy and completeness<br>
Consistency of follow-ups and communication<br>
Reduction in recurring issues</p>
<h4>Why this role stands out</h4>
<p>High ownership over customer experience<br>
Cross-functional exposure (ops, billing, service)<br>
Clear metrics and structured workflows<br>
Opportunity to improve systems and processes<br>
Strong foundation for growth into CS or Ops roles</p>
<h4>Interview process</h4>
<p>Initial phone screen<br>
Video interview with recruiter<br>
Client interview<br>
Offer & onboarding</p>
<p>If you:<br>
Take ownership of customer issues<br>
Follow through until resolution<br>
Thrive in structured, fast-paced environments<br>
This role is a strong fit.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management & CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage & Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving & Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience & Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer & Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>
<p><h4>Starting date:</h4>
<p>ASAP</p>
<h4>Duration:</h4>
<p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p>
<h4>Principal responsibilities</h4>
<p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br>
To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br>
To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p>
<h4>HSE</h4>
<p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br>
Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br>
Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br>
Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br>
Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br>
Participate in the client safety performance program and training.</p>
<h4>Technical requirements</h4>
<h4>Commissioning preparation:</h4>
<p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br>
Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br>
Ensure the preparation of system limit drawings.<br>
Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br>
Populate or supervise as required the completion database (ICAPS) in his trade.<br>
Approve, follow, record and test all software modifications with the approval from the company.</p>
<h4>Commissioning execution:</h4>
<p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br>
Lead the sub-system completion walkdowns for his trade.<br>
Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br>
Participate in and validate the site acceptance tests for his trade.<br>
Supervise the vendor(s) activities related to his trade.<br>
Consolidate the commissioning red-line marked-up drawings for his trade.<br>
Produce, witness and track punch list items.</p>
<h4>Reporting:</h4>
<p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br>
Report daily activities and progress in his trade to client’s representative.<br>
Prepare technical reports and presentations as required.</p>
<h4>Experience / qualifications</h4>
<ul>
<li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li>
<li>Experience with oil treatment and storage facilities.</li>
<li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li>
<li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li>
<li>Demonstrate HSE leadership and proactive approach.</li>
<li>Sound knowledge of various completions management systems.</li>
<li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li>
<li>Ability to develop cooperative working relationships and to promote teamwork.</li>
<li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li>
<li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Deliver pipeline engineering design across Project Delivery under the Mechanical Engineering Manager, covering Concept, Pre-FEED, FEED, Detailed Design, and EPC phases for cross-country and in-plant pipeline systems. The role ensures safe, optimized, and fit-for-purpose designs in full compliance with OQEP standards, asset requirements, and international codes.</p><p>Act as the technical authority for pipeline engineering, ensuring technical integrity of all deliverables and providing expert input to key design decisions across the project lifecycle. The position supports complex pipeline systems, including large-diameter and long-distance networks and interfaces closely with Field Urban planning, Projects, procurement, construction, commissioning, operation and integrity teams to ensure design intent is maintained through to project closeout.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE & Energy Management System requirements standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><ul><li>Execute pipeline engineering design across Concept, Pre-FEED, FEED, Detailed Design, and EPC phases, ensuring alignment with project scope, schedule, and technical requirements.</li><li>Lead and coordinate pipeline engineering activities, ensuring timely and high-quality delivery of all design outputs.</li><li>Act as technical authority in pipeline engineering, providing guidance on design decisions, standards application, and resolving complex technical issues.</li><li>Ensure the engineering deliverables generated by Contractor meet project requirement in term of technical content and follow project procedures such as engineering plan, quality plan, document numbering, level of approval,</li><li>Develop and review key deliverables including pipeline layouts, plot plans, GA drawings, alignment sheets, isometrics, hydrotest diagrams, HDD profiles, crossing drawings, and station approach drawings.</li><li>Prepare and review Pipeline Design Basis, Stress Analysis Philosophy, stress analysis report, route selection reports and all related design calculations including wall thickness, Road crossing and upheaval buckling calculations.</li><li>Perform and review pipeline routing, alignment optimization, and feasibility studies including constructability and cost considerations.</li><li>Ensure compliance with Company design specifications, international design codes and standards including ASME B31.4, B31.8, B31.3, API, ISO, ASTM standards, and other applicable codes.</li><li>Design and review pipelines across various materials including Carbon Steel (CS), DSS, GRE, HDPE, PE-lined systems, and LLRTP.</li><li>Prepare material specifications, datasheets, RFQs, and support technical bid evaluations (TBE) and vendor document reviews (VDR) for all pipeline and piping items</li><li>Review and Develop construction specifications, scope of work for pipeline Engineering, route surveys, and interfaces</li><li>Coordinate with vendors, and multidisciplinary teams to ensure design compliance and alignment with project requirements.</li><li>Analyze pipeline engineering deliverables and actively participate in design reviews, HAZOPs, and technical workshops.</li><li>Identify and resolve technical challenges during FEED and detailed design, including urban planning studies and system modifications/upgrades.</li><li>Support end-to-end project execution including design engineering, resource planning, cost estimation, and activity Phasing.</li><li>Support urban planning, projects, procurement, construction, commissioning, operation and intergrity teams by providing technical clarifications and resolving site queries.</li><li>Conduct or support site visits, inspections, and mechanical walk-downs to ensure design accuracy and implementation compliance.</li><li>Identify gaps in standards, tools, and practices, and contribute to continuous improvement initiatives.</li><li>Ensure adherence to QHSE requirements and promote a strong safety culture across all engineering activities.</li><li>Report safety concerns or deviations and ensure compliance with company procedures.</li><li>Mentor and develop junior pipeline engineers by providing technical guidance, reviewing their work, and supporting their progression in design practices, standards, and tools.</li><li>Perform other related duties as required.</li></ul><p><strong>Key interactions</strong></p><ul><li>Internal: Projects, Operation, Integrity</li><li>External: Consultants, Contractors, Vendors</li></ul><p><strong>Notable Working Conditions.</strong> office environment, Moderate to intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The minimum qualification is a Bachelor s degree in Mechanical Engineering, or related.</p><p>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</p><p>Lead Engineer Bachelor 8+ years of relevant experience</p><p>Both:</p><p>Pipeline experience in similar projects is mandatory.</p><p>Pipeline offshore experience is favorable.</p><p>On plot piping experience is favorable.</p><p>Soft:</p><p>To work collaboratively with all involved.</p><p>Adaptable and motivated general management strategist who relishes challenges</p><p>Excellent interpersonal skills and multi-cultural sensitivity.</p><p>Technical:</p><p>Computer literate with expertise in MS Office.</p><p>Experienced in resource control, contract management and general management.</p><p>AutoCad, Naviswork</p><p></p></section>
<p> <b>JOB PURPOSE</b> </p> <p>This role exists to ensure operational excellence in the end-to-end cash collection, Banking activities which include handling collection deposits in the bank, fund transfers management for clients. Petty cash management and expense reconciliations. General trade customer account reconciliations and corresponding with customers and sales team to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks and adhering to finance controls.</p> <p> </p> <p> <b>KEY RESPONSIBILITIES</b> </p> <p> </p> <ul> <li>Daily Cash Management, Receive Cash /Cheques from the Sales Team and Reconciliation of daily collection.</li> <li>Deposit of Cash and Cheque collection to Banks</li> <li>Bank reconciliations</li> <li>Petty cash management and prepare expense report monthly</li> <li>Internal Fund transfer management for business operations as needed.</li> <li>Handle supplier cheques and transfer arrangements</li> <li>Conduct Monthly Customer account reviews with Sales team of General trade channels and liase with cape Gemini for allocations.</li> <li>Customer order clearance for GT channel customers</li> <li>Monthly Customer Statement and balance confirmation</li> <li>Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks</li> <li>Support on the Annual audit related queries</li> </ul> <p> </p> <p> <b>REQUIRED QUALIFICATIONS</b> </p> <ul> <li>Bachelor s Degree, preferably in business/accounting/finance or supply chain</li> <li>Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management</li> <li>Experience of working with key information systems (Excel, SAP)</li> <li>Excellent communication skills - Impactful and flexible communication</li> </ul> <p> </p> <p> </p> <p> <b>PREFERRED QUALIFICATIONS</b> </p> <ul> <li>Experience in working across cross-functional teams and with external stakeholders</li> <li>Multitasking and ability to work with different ad hoc issues.</li> <li>Strong business acumen, passion for high performance</li> </ul> <p> </p> <p> </p> <p>Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b><span>JOB PURPOSE</span></b></p><br><br><p>This role exists to ensure operational excellence in the end-to-end cash collection, Banking activities which include handling collection deposits in the bank, fund transfers management for clients. Petty cash management and expense reconciliations. General trade customer account reconciliations and corresponding with customers and sales team to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks and adhering to finance controls.</p><br><br><br><p><b><span>KEY RESPONSIBILITIES</span></b></p><br><br><br><ul><li>Daily Cash Management, Receive Cash /Cheques from the Sales Team and Reconciliation of daily collection.</li><li>Deposit of Cash and Cheque collection to Banks</li><li>Bank reconciliations</li><li>Petty cash management and prepare expense report monthly</li><li>Internal Fund transfer management for business operations as needed.</li><li>Handle supplier cheques and transfer arrangements</li><li>Conduct Monthly Customer account reviews with Sales team of General trade channels and liase with cape Gemini for allocations.</li><li>Customer order clearance for GT channel customers</li><li>Monthly Customer Statement and balance confirmation</li><li>Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks</li><li>Support on the Annual audit related queries</li></ul><br><p><b><span>REQUIRED QUALIFICATIONS</span></b></p><br><br><ul><li>Bachelor’s Degree, preferably in business/accounting/finance or supply chain</li><li>Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management</li><li>Experience of working with key information systems (Excel, SAP)</li><li>Excellent communication skills - Impactful and flexible communication</li></ul><br><br><p><b><span>PREFERRED QUALIFICATIONS</span></b></p><br><br><ul><li>Experience in working across cross-functional teams and with external stakeholders</li><li>Multitasking and ability to work with different ad hoc issues.</li><li>Strong business acumen, passion for high performance</li></ul><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>
<p>The Data Insights Analyst is a senior responsible for transforming governed data into actionable business insights and regulatory reporting outputs. This role combines advanced analytics, regulatory reporting expertise, data governance, data quality oversight and deliver trusted, timely, and business-relevant outcomes. Key Responsibilities Insights & Advanced Analytics (Primary Focus) Lead advanced analytical insights across claims, underwriting, operations, and customer experience Translate complex datasets into business narratives and actionable recommendations Perform deep-dive analysis on claims leakage, cost drivers, and operational inefficiencies Identify trends, risks, and opportunities to support strategic decision-making Partner with business leaders to proactively shape data-driven strategies Regulatory Reporting & Data Readiness Own end-to-end data preparation and validation for regulatory reporting (DOH, DHA, CBUAE) Ensure data completeness, accuracy, and reconciliation Investigate and explain data variances across reports Ensure audit-ready datasets and reporting controls Enhance regulatory reporting frameworks and standards Data Governance & Quality Oversight Act as senior data steward for critical data elements Ensure adherence to data governance policies and standards Define and monitor data quality rules and KPIs Lead root cause analysis and resolution of complex data issues Reporting & Data Products Design executive dashboards and reports using Power BI Develop reusable data assets such as claims dashboards and customer datasets Enable self-service reporting using governed datasets Stakeholder Engagement Act as trusted advisor to business stakeholders Translate business challenges into data-driven insights Influence decision-making through clear storytelling and executive reporting</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong> Bachelor s or Master s degree in Data Science, Statistics, Computer Science or related field5+ years experience in data analytics, or regulatory reporting Advanced SQL Power BI reporting Data modeling and ETL understanding Knowledge of data governance frameworks (DAMA, DCAM) is a plus Strong analytical and problem-solving skills Ability to translate data into business insights Stakeholder management and communication Strong documentation and governance mindset <strong>Preferred Qualifications</strong> Experience within the health insurance, healthcare payer, or financial services industry. Proven ability to present complex analytical findings to senior leadership through compelling data storytelling. Strong project management skills with experience leading cross-functional data initiatives.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><strong><u>The Opportunity</u></strong><br>
<br>
<p><span>The Data Insights Analyst is a senior responsible for transforming governed data into actionable business insights and regulatory reporting outputs. This role combines advanced analytics, regulatory reporting expertise, data governance, data quality oversight and deliver trusted, timely, and business-relevant outcomes.</span></p><br><br>
<br>
<br><strong><u>Key Responsibilities</u></strong><br>
<br>
<span>Insights & Advanced Analytics (Primary Focus)</span><ul><li><span>Lead advanced analytical insights across claims, underwriting, operations, and customer experience</span></li><li><span>Translate complex datasets into business narratives and actionable recommendations</span></li><li><span>Perform deep-dive analysis on claims leakage, cost drivers, and operational inefficiencies</span></li><li><span>Identify trends, risks, and opportunities to support strategic decision-making</span></li><li><span>Partner with business leaders to proactively shape data-driven strategies</span></li></ul><br><span>Regulatory Reporting & Data Readiness</span><ul><li><span>Own end-to-end data preparation and validation for regulatory reporting (DOH, DHA, CBUAE)</span></li><li><span>Ensure data completeness, accuracy, and reconciliation</span></li><li><span>Investigate and explain data variances across reports</span></li><li><span>Ensure audit-ready datasets and reporting controls</span></li><li><span>Enhance regulatory reporting frameworks and standards</span></li></ul><br><span>Data Governance & Quality Oversight</span><ul><li><span>Act as senior data steward for critical data elements</span></li><li><span>Ensure adherence to data governance policies and standards</span></li><li><span>Define and monitor data quality rules and KPIs</span></li><li><span>Lead root cause analysis and resolution of complex data issues</span></li></ul><br><span>Reporting & Data Products</span><ul><li><span>Design executive dashboards and reports using Power BI</span></li><li><span>Develop reusable data assets such as claims dashboards and customer datasets</span></li><li><span>Enable self-service reporting using governed datasets</span></li></ul><br><span>Stakeholder Engagement</span><ul><li><span>Act as trusted advisor to business stakeholders</span></li><li><span>Translate business challenges into data-driven insights</span></li><li><span>Influence decision-making through clear storytelling and executive reporting</span></li></ul><br>
<br>
<br><strong><u>Required Qualifications</u></strong><br>
<br>
<ul><li><span>Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science or related field5+ years experience in data analytics, or regulatory reporting</span></li></ul><ul><li><span>Advanced SQL</span></li><li><span>Power BI reporting</span></li><li><span>Data modeling and ETL understanding</span></li><li><span>Knowledge of data governance frameworks (DAMA, DCAM) is a plus</span></li><li><span>Strong analytical and problem-solving skills</span></li><li><span>Ability to translate data into business insights</span></li><li><span>Stakeholder management and communication</span></li><li><span>Strong documentation and governance mindset</span></li></ul><br>
<br>
<br><strong><u>Preferred Qualifications</u></strong><br>
<br>
<ul><li><span>Experience within the health insurance, healthcare payer, or financial services industry.</span></li><li><span>Proven ability to present complex analytical findings to senior leadership through compelling data storytelling.</span></li><li><span>Strong project management skills with experience leading cross-functional data initiatives.</span></li></ul>
<br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
Preferred candidate </h2>
<div class="row is-m v-align-top t-small bg-mute">
<div class="col is-3 p5" data-automation-id="label_Nationality">
<b>Nationality</b>
</div>
<div class="col is-9 p5" data-automation-id="data_Nationality">
Oman </div>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Accounting & Financial Operations
▸ Maintain end-to-end books of accounts of the holding company on a standalone basis
▸ Own the full accounting cycle — journal entries, general ledger, accounts payable/receivable, and
bank reconciliations
▸ Manage monthly, quarterly, and annual book closing with accuracy and strict timeliness
▸ Prepare and maintain fixed asset register, investment schedules, and inter-company ledgers
▸ Coordinate for consolidation inputs and data accuracy
Financial Reporting
▸ Prepare standalone and consolidated financial statements in compliance with IFRS
▸ Produce Board-ready financial reports, dashboards, and management accounts — including
commentary that is clear, concise, and fit for a non-executive audience
▸ Prepare monthly financial packages covering P&L, Balance Sheet, Cash Flow, and key variance
analysis
▸ Help with ad-hoc financial queries from the Board and C-suite with prompt and accurate data
Taxation & Regulatory Compliance
▸ Handle all corporate tax and VAT obligations for the holding company in Oman
▸ Liaise with external tax consultants and auditors, ensuring timely and accurate submissions
▸ Stay current with Oman Tax Authority regulations and any applicable international tax considerations
▸ Maintain regulatory filings, statutory registers, and compliance documentation
Bank & Cash Management
▸ Monitor and manage the holding company's bank accounts
▸ Process and authorize payment runs in coordination with the Group Finance
▸ Maintain records of investments, dividends received, and inter-company funding flows
Audit & Adhoc Reporting
▸ Act as the primary liaison for the external auditors for the holding entity
▸ Prepare all audit schedules, reconciliations, and supporting documentation
▸ Coordinate with group-level audits where the holding company financials are involved</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Semi Qualified professional (CA / ACCA / CPA) or MBA finance or MCom.
▸ Bachelor's degree in Accounting, Finance, or a related field
Experience
▸ 7 to 15 years of post-qualification experience in finance.
▸ Proven hands-on experience across the full accounting cycle — not limited to oversight only
▸ Prior exposure to a holding company or multi-entity group structure is strongly preferred
▸ Experience in Oman or the GCC region and familiarity with Oman Tax Authority requirements is a
clear advantage
▸ Background in dealing with senior leadership, board-level reporting, or family-owned conglomerates
is highly valued</p><br><p></p></section>
<p><h4>Position summary</h4>
<p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p>
<br>
<p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description We re looking for a Senior Operations Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).</p><p>Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).</p><p>Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.</p><p>Property / Asset management: Proper management of the property and facility, plus asset management and tracking.</p><p>Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency.</p><p>Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.</p><p>Managing Productivity, work standards, and development of store staff.</p><p>Monitoring and managing the store costs VS budget for the section.</p><p>Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).</p><p>Monitoring financial and operational performance of each store and initiating required actions for improvement.</p><p>Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.</p><p>Developing action plans with the department manager to address weak areas in need of improvement.</p><p>Instituting training and developmental programs for staff and monitoring effective implementation.</p><p>Monitoring product range availability according to selected store product range.</p><p>Develop preventive and regular maintenance plans.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>WHAT DID WE ORDER? You have at least 10+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus. You have built teams and led cross-functional projects at scale. You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p><strong>ROLE PURPOSE</strong></p><p>The role requires comprehensive deep knowledge across all finance functions including building external relationships with bankers, traders, industry specialists and investors. The candidate will be required to work closely with executive management and the board to drive optimal financial decisions, debt management, business, and funding plans. Primary role to analyze financial data, identifying investment opportunities, and provide strategic guidance to support the organization's financial goals, play a crucial role in optimize the organization's cash flow, manage financial risks, and maximize investment returns.</p><p>Additionally, the role will lead the development and execution of the organization s insurance strategy, ensuring adequate risk coverage, efficient policy management, and protection of the company s assets, people, and operations.</p><p><strong>ACCOUNTABILITIES AND RESPONSIBILITIES</strong></p><ol><li>Main duties include: </li></ol><p>Lead the development and implementation of financial, debt management, insurance, and investment strategies, processes, and controls to achieve business objectives.</p><p>Exercise effective and transparent governance of treasury and insurance functions, including ERP integration and H2H banking connectivity.</p><p>Collaborate with legal, procurement, business development, asset management, operations, and risk teams to provide strategic guidance on funding, investments, risk transfer, and insurance.</p><p>Seek alignment and approvals from Executive Management on key financial and insurance decisions impacting long-term business growth and protection.</p><p>Develop and manage strong relationships with banks, insurers, reinsurers, brokers, government bodies, and shareholders to ensure the organization's financial and insurance interests are well served.</p><p><strong>Technical:</strong></p><p>Identify various funding sources and optimal structures to maintain access to liquidity including SEF, CF, WC etc</p><p>Lead the development and implement treasury strategies and policies to optimize cash flow and liquidity management.</p><p>Lead and develop risk management policies to mitigate various risks inherent within the mining industry.</p><p>Lead with support of business development team originating and negotiating marketing agreements with international traders.</p><p>Ability to evaluate creditworthiness of potential partners and counterparts that play significant role in the business including contractors, agents, JVs, etc</p><p>Monitor and analyze financial market conditions, commodity prices, interest rates, and currency fluctuations to identify potential risks and opportunities.</p><p>Evaluate and recommend appropriate investment strategies to maximize returns while maintaining acceptable risk levels.</p><p>Monitor and manage the organization's debt and interest rate exposure, including refinancing and debt restructuring.</p><p>Conduct financial risk assessments and develop risk mitigation strategies.</p><p>Monitor and ensure compliance with applicable laws, regulations, and accounting standards related to treasury activities.</p><p>Provide expert advice and guidance on treasury-related matters to senior management and other departments within the organization.</p><p>Collaborate with senior management to develop and execute financial strategies that align with the organization's goals and objectives.</p><p>Monitor and analyze financial performance indicators, such as profitability, cash flow, and return on investment, to identify areas for improvement and develop action plans.</p><p>Provide strategic financial advice and guidance to senior management, board of directors, and stakeholders on key financial decisions and initiatives.</p><p>Collaborate with cross-functional teams, including business development, budget, operations, legal, and compliance, to ensure financial strategies and decisions are aligned with organizational objectives and regulatory requirements.</p><p>Build and maintain relationships with external stakeholders, such as financial institutions, investors, and industry experts, to leverage opportunities and facilitate financial transactions.</p><p>Prepare timely and accurate treasury reports for management and external stakeholders.</p><p>Lead and study IPO initiatives in group level or subsidies.</p><p><strong>Insurance Management</strong></p><p>Develop and implement the company s insurance strategy, ensuring alignment with OQ group policy, risk appetite, regulatory requirements, and operational needs.</p><p>Lead periodic review of insurance policies to ensure adequate and cost-effective coverage for all business units and assets.</p><p>Manage all corporate insurance programs,</p><p>Lead annual insurance renewals, negotiations, and tendering processes with insurers and brokers.</p><p>Ensure proper evaluation of asset valuations, risk exposures, and operational hazards to determine accurate insurance requirements.</p><p>Manage the end-to-end process of insurance claims from incident reporting to settlement.</p><p>Coordinate with internal departments, insurers, adjusters, and legal representatives to expedite claim resolution and protect company interests.</p><p>Conduct risk assessments and ensure insurance coverage reflects current and future risks, including CAPEX projects and operational expansions.</p><p>Collaborate with HSE, Operations, and Asset Management to incorporate preventive actions and ensure insurable risk compliance.</p><p>Maintain accurate records of policies, endorsements, schedules, and claims.</p><p>Ensure compliance with local regulatory requirements related to insurance coverage for industrial, operational, and project activities.</p><p><strong>Policies & Procedures</strong></p><p>Comply with the implementation of departmental policies and procedures, to ensure that all relevant procedural and legislative requirements are fulfilled.</p><p><strong>Health, Safety & Quality</strong></p><p>Comply with all relevant health, safety, and quality requirements, in order to guarantee employee safety and legislative compliance.</p><p><strong>Continuous Improvement</strong></p><p>Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices taking into account leading best practices, improvement of business processes, cost reduction, and productivity improvement.</p><p><strong>COMMUNICATION CHANNELS</strong></p><p>Internal External</p><p>CFO Suppliers</p><p>Managing Director Vendors</p><p>Finance Manager Financial Institutions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc in Finance or Accounts (required).</li><li>MCOM in Finance or Banking (required).</li><li>MBA is optional.</li><li>CFA (is a plus minimum Level 3/ passed Level 2).</li><li>10 years with 5 years relevant experience in a similar role a Bank or a corporate treasury covering variety of sectors including commodities.</li><li>Wide coverage of investment/wholesale banking experience is a must.</li><li>Experience and track record of having been actively involved in several structured finance including export element transactions including end to end process of the transaction.</li><li>Experience in having been involved in structuring including but not limited to CF, WC, EBL, RCF, etc.</li><li>Experience in having managed a project finance facility from start of construction to completion including completion of key milestones such as LRTs.</li><li>Demonstrate an understanding of local and regional markets and key players.</li><li>Proven track record in treasury, investments, risk, procurement coordination, and insurance portfolios.</li><li><strong>Skills and Competencies</strong></li><li>Generic Skills: Communication skills, Computer literacy (ERP), Microsoft tools (Excel, PowerPoint, Visio, Word)</li><li>Job Specific Skills: Numerical Abilities, Organisational skills, Teamwork, Customer orientation, Detail-orientation, Initiation, Conceptual Thinking</li><li>Behavioural Competencies: People Centricity, Integrity, Agility, Collaboration</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. </p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture. </p><br><p><strong>What's on your plate?</strong></p><br><p>Own operational performance across the Local Shops ecosystem</p><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br></li></ul><p>Own Shopper Cost (CPO) efficiency & workforce optimization</p><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br></li></ul><p>Lead assortment availability & parity</p><br><p>Oversee end-to-end assortment governance including:</p><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br></li><li><p>Promo and price parity across platforms.</p><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br></li></ul><p>Drive vendor operational performance & compliance</p><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br></li></ul><p>Optimize store fulfillment & preparation efficiency</p><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br></li></ul><p>Own cross-functional alignment with Logistics & Commercial teams</p><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br></li></ul><p>Lead operational planning, launches & risk management</p><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br></li></ul><p>Build scalable processes & develop high-performing teams</p><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order ?</strong></p><br><ul><li><p>Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br></li><li><p>Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br></li><li><p>Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br></li><li><p>Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br></li><li><p>Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br></li></ul><br><br> </div>