Ticket Agent Jobs in Oman

<p>Job in Salalah – Sultanate of Oman, Human Life Center for Alternative Medicine seeks an Accountant – Operations Manager to work full-time in Salalah. Tasks: • Record and manage the center's daily accounts. • Manage the center's daily operations (bookings and appointment scheduling, supervising reception, organizing sessions, coordinating between reviewees and practitioners). • Handle daily issues and prepare periodic reports for management. &nbsp;Requirements: • Bachelor’s degree in Commerce/Accounting or equivalent. • At least 3 years of experience in accounting or in managing centers/clinics. • Trustworthy, organized, responsible, quick learner, and a desire to settle in Salalah. We offer: • A work environment focused on natural health and respect for individuals. • Real opportunity for development in operations management alongside accounting. &nbsp;To apply: Send a brief resume via WhatsApp with the note (Accountant / Operations Manager)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Wave Holidays Travel &amp; Tourism · Muscat, Oman · Full-time, office-based · 9am–5pm</p><p>We need someone who can turn enquiries into bookings. That's the job.</p><p>We're a small team, which means this role isn't one seat among twenty. We'd rather hire one good person and give them room than hire five and manage them.</p><p><br></p><p><b>What you'll actually do:</b></p><p> Answer enquiries from the website, WhatsApp, Instagram and phone. Work out what the customer actually wants which is rarely what they first ask for. Build the package, send the quote, follow up, close it. Keep the CRM honest. Find the customer a better hotel than they asked for, and explain why it's worth it.</p><p>You'll also tell the marketing team what customers keep asking about, because they can't guess.</p><p><br></p><p><b>What we need from you:</b></p><ul><li>Three years or more in travel sales you've built packages, handled quotes, and closed deals with real customers</li><li>Good English; Arabic makes life much easier here</li><li>Organised enough that nothing sits in your inbox for three days</li><li>Amadeus or a similar booking system is a plus. Visa processing experience is a plus. Neither is required.</li></ul><p><br></p><p><b>About the technology thing:</b></p><p> We use AI tools for research, itinerary drafting and quotes. It makes the boring parts faster and gives you more time for the part that actually needs a human. If you've never touched them: fine. We'll teach you.</p><p>What we can't teach is curiosity. If "we've always done it this way" is your answer to most questions, this probably isn't the right fit and that's okay.</p><p>How you'll be measured: bookings and margin, lead-to-booking conversion, response speed, and whether customers come back. Not how many hours you sat at your desk.</p><p><br></p><p><b>Package:</b> Base salary OMR 300–500, commission negotiable based on experience. Health insurance and staff travel rates.</p><p><br></p><p> Include one paragraph about a customer you're proud of, how they came in, what you sold them, and why it worked.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Travel package building and quoting</li><li>CRM management</li><li>Customer service and needs analysis</li><li>Amadeus or similar booking systems (preferred, not required)</li><li>Arabic language (preferred)</li><li>Strong follow-up and closing skills</li></ul></div>

<p>We are seeking a dynamic Training & Development Officer to join our Front of House Operations team in Muscat. This role is pivotal in enhancing the skills and performance of our restaurant staff, ensuring exceptional customer service and operational excellence. Responsibilities: 1. Training & Development: -Conduct Training Needs Analysis (TNA) to identify operational and service gaps. -Design and deliver induction, orientation, and onboarding programs for new hires. -Develop training materials, presentations, SOP guides, assessment tools, and training manuals. -Facilitate classroom, practical, and on-the-job training programs. -Conduct refresher training sessions on service standards, food safety, and operational procedures. -Coordinate cross-training initiatives to enhance workforce flexibility and succession planning. -Support the implementation of new company initiatives, menu launches, and operational changes. 2. FOH & Restaurant Operations Training -Train employees on restaurant service standards and guest engagement techniques. -Ensure team compliance with restaurant SOPs and brand standards. -Conduct product knowledge training covering food, beverages, promotions, and menu specifications. -Train staff on reservation management, POS systems, cash handling, and customer service protocols. -Coach supervisors and team leaders on leadership and people management skills. -Monitor service delivery and provide corrective coaching where required. 3. Performance Management -Evaluate employee performance through assessments, observations, and service audits. -Maintain employee training records and competency matrices. -Track individual development plans and follow up on training effectiveness. -Recommend development programs for high-potential employees. -Provide coaching and mentoring to improve operational performance. 4. Compliance & Quality Assurance -Ensure adherence to food safety, hygiene, HACCP, and occupational health & safety standards. -Conduct compliance audits and mystery guest evaluations. -Monitor implementation of company policies and procedures. -Support quality improvement initiatives to enhance guest satisfaction. 5. Reporting & Administration -Maintain an updated annual training calendar. -Prepare monthly training reports and KPI dashboards. -Monitor training attendance, completion rates, and certification records. -Manage training budgets, schedules, venues, and training resources. -Coordinate with restaurant managers and department heads regarding training requirements.</p><p>- Bachelor's degree in Hospitality, Human Resources, Education, or a related field. - Proven experience in training and development within the restaurant or hospitality industry, specifically with Front of House operations. - Excellent communication and presentation skills to effectively engage and motivate staff. - Strong organizational skills with the ability to manage multiple training initiatives simultaneously. - Knowledge of training methodologies and instructional design. - Ability to work collaboratively with diverse teams and adapt to a fast-paced environment. - Passion for enhancing customer service and staff development. -3-5 years of experience in restaurant, hospitality, or F&B operations. -Minimum 3 years of experience in training and development. -Experience in multi-unit restaurant operations is an advantage.</p>