Solar Power Engineer Jobs in Oman (August 2026)

Bayt

Jointer

On-site - Oman 23 July 2026

Technical & Labor

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Purpose: <ul><li>To install HV Cable accessoriesand carry out other associated works. </li></ul> Summary of the Job Role: <ul><li>Install HV cable Joints and terminations  </li></ul> <ul><li>Installation ofLink Boxesand other associated accessories </li></ul> <ul><li>Support during testing of HVcablese.g.installation of test busing andtestadaptoretc. </li></ul> <ul><li>Repair of HV cables </li></ul> <ul><li>Maintenance of tools and other equipment’s </li></ul> <ul><li>This position is designed to be approximately 100% on site; external travel whenrequired.Flexibleapproach to working hours, travel and work location isa must. </li></ul> Key Deliverables: <ul><li>Preparation/readiness of cable and perform necessary checks </li></ul> <ul><li>Installation of HV cable joints as per the mounting instructions ofaccessoryvendor. </li></ul> <ul><li>Installation of Cable sealing end as per the mounting instruction of accessory vendor. </li></ul> <ul><li>Bonding Cable connection and Link Box Installation. </li></ul> <ul><li>Installation ofEarthing cable at joint bay and cable sealing ends </li></ul> <ul><li>SuperviseCablelaying worksat project site. </li></ul> <ul><li>Supervise installation of cable support structures. </li></ul> <ul><li>PD Sensorcableconnections in thejoint/sealing endand PD terminal Box. </li></ul> <ul><li>Provide necessary support during HV cable test bushing and test adaptor installation/dismantling. </li></ul> <ul><li>Provide support during site commissioning tests </li></ul> <ul><li>Repair of HV cable and other associated works. </li></ul> <ul><li>Proper maintenance of cable jointing tools and other machinery which falls under their responsibility.  </li></ul> <ul><li>Purchase consumable items and other associatedmaterial.  </li></ul> <ul><li>SiteProgressreporting to project manager. </li></ul> <ul><li>Maintain the validity of certificatesand inform managementfor renewal in case of expiry. </li></ul> <ul><li>Being able to take safetydocumentor workpermitfromclient. </li></ul> <ul><li>Ensure all processes and procedures are followedatworkingsite. </li></ul> <ul><li>Coordinatewithcustomerproject site staff </li></ul> <ul><li>Ensurestrictcompliance to theaccessoriesmanufacturersmounting instructions. </li></ul> <ul><li>Ensure compliance withproject HSE requirements and safe working practices. </li></ul> Relationships (Internal): <ul><li>Reporting to Project Manager </li></ul> Relationships (External): <ul><li>Customer site coordination </li></ul> Qualifications: <ul><li>Degree/Diplomainrelevantfield </li></ul> <ul><li>Experience certificates </li></ul> <ul><li>Certification inHV Accessories installation </li></ul> <ul><li>First Aid Certificate up to date </li></ul> <ul><li>Basic Electrical Safety </li></ul> Skills/Knowledge: <ul><li>Integrity, loyalty, and discretepersonality. </li></ul> <ul><li>Teamworkand serviceorientation. </li></ul> <ul><li>Strong communicationskills both verbal and written, with the ability to effectively develop comprehensive writtenand presentationmaterial. </li></ul> <ul><li>Time Managementskills. </li></ul> <ul><li>Self-motivated, keen to learn new things and able to workunderdifferent conditions </li></ul> <ul><li>Able to takechallenging and leadingrole </li></ul> Experience: <ul><li>Overall10-15years of experience. </li></ul> <ul><li>At least 2years’ experiencein jointing of 132kV Prysmian’s accessories </li></ul> <ul><li>Work experience in the Middle East ispreferred. </li></ul> Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I Page to learn more about Prysmian's commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know. </div>

Full Time Gulf Talnet

Customer Service Representative

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat. You’ll be the frontline voice of the company, responsible for: <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you. <h4>What you’ll own</h4> Customer interaction & issue resolution <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> Ticket & SLA management <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> Knowledge base & efficiency <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> Customer experience & feedback <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> Collaboration <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> Compliance & quality <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> Experience <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> Skills <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> Nice to have <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> In short: You ensure every customer interaction ends with clarity, professionalism, and resolution. <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you. Apply now and become the voice that delivers exceptional customer experiences every day.

Full Time Gulf Talnet

Customer Service Representative

On-site - Oman - Oman 20 July 2026

Customer Service

<h4>About the role</h4> We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat. You’ll be the frontline voice of the company, responsible for: <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you. <h4>What you’ll own</h4> Customer interaction & issue resolution <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> Ticket & SLA management <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> Knowledge base & efficiency <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> Customer experience & feedback <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> Collaboration <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> Compliance & quality <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> Experience <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> Skills <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> Nice to have <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> In short: You ensure every customer interaction ends with clarity, professionalism, and resolution. <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you. Apply now and become the voice that delivers exceptional customer experiences every day.

Naukri Gulf

Project Manager

On-site - Oman - Oman 29 June 2026

Customer Service

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"> KEY ACCOUNTABILITIES:DescriptionProject Management Plan and organize/supervise the activities to ensure that all works are carried out in an efficient manner which is consistent with allocated budget and manhours (MH) for each department Update the statues of budget in daily basis and provide constructive feedback to Production departments to support their overall performance and controlling MH. Review and interpret design drawings and specifications to ensure technical and practical execution of work. Provides resolution for technical engineering problems across disciplines and coordinates application of solutions. To prepare progress reports and conduct progress meetings with clients on a regular basis for all engineering, procurement, fabrication and commissioning activities related to the Project. Responsible for overall planning and execution of the project, supervision, team management, schedule, quality and safety management, risk management and client management once the Project Job Order is issued throughout the project lifecycle, and delivery of project in accordance with the scope and schedules while satisfying the projectâ€™s technical and quality requirements. The jobholder will be the focal point for client, subcontractor and ODC management team. To develop strategies and contingency plans of the Project. To ensure that construction man powers are fully managed and informed about the progress of the Project and that all project instructions are adhered to. To coordinate constructability input and interface with production department to ensure good communication. Ensuring the work proceeds on schedule and develop action plans to maintain schedule or to catch up on any delayed work. To organize, plan and manage the execution of commission activities in every phase of the project and secure adequate resources. Coordination of the project commissioning plan and schedules closely Master Schedule Prepare of Project Schedule, using Primavera â€œP6â€ version or higher of planning or similar platform tools for Project Scheduling to be advantageous to the candidates. with all new build sequence according to the budget allocated, and submit it to the DH/TL to receive feedback in order to develop a comprehensive schedule for the various departments to commence their work within the budget allowed in the Job order. To make plan, schedule and report progress for all Work required to meet the Contract Schedule, including all necessary interfacing with other parties. To organize, plan and manage the execution of commission activities in every phases of the project and secure adequate resources Docking-Undocking Managing Manage the docking/undocking of Project in collaboration with the Client, Master of Vessel, Agents and Production Control department in order to ensure project development as per timelines. Â Pre-arrival Meetings and KoM Organize and lead the pre-arrival meetings with all respective Project In-Charge Engineersâ€™ in order to technically explain and clarify the clientâ€™s requirements and specifications. Organize and lead the KOM (Kick-off Meeting) with all respective Project In-Charge Engineers and Â Clientâ€™s representatives in order to technically explain, clarify and agree with all parties involved the requirements and specification for the purpose of the Project Technical Advice and Troubleshooting Provide technical advice to the Project in-charge Engineers, from issuance of job order to completion of the repair work to support them in achieving their jobs within the budget. Provide technical advice and support to the internal departments giving feedback and recommendations on the work summary report, or project status, in order to ensure completion of the project activities on time and as per client/contract requirements. Client Interaction Review the expenditure and cost, budgets and MH utilization in the department in order to ensure the cost does not exceed the established budget for the department. Â Resources Control and Allocation Coordinate with the clients to get all queries / clarifications resolved before the start of job, or during the project, in order to ensure all requirements are clearly understood by various Production departments and reduce the amount of rework required at later stages. Communicate the Clientâ€™s responses, or specifications, to the respective departments in ODC in order to ensure clear communication protocols To implement a comprehensive document management system in accordance with Clientâ€™s requirement of the Project. Â Progress Updates and Documentation Ensure that all Project Manager activities findings and updates are reported to the Department format so that critical events and potential delays are timely and accurately communicated for prompt action, thus minimizing impact on overall schedules. Ensure that any additions or cancellation of work as per the original agreed scope according to the standard format, technically correct and can be carried out. Review, manage and ensure the development and issuance of relevant department documentation, progress, challenges and issues faced in order to ensure timely and accurate availability for any future reference and to ensure timely resolution of escalated issues. </div></section><section>Desired Candidate Profile<h4>QUALIFICATIONS, EXPERIENCE & SKILLS:</h4>Minimum Qualifications:Bachelorâ€™s Degree in Naval Architecture/ Mechanical Engineering/ Electrical Engineering or equivalentPMP certificate Minimum Experience:8 years of relevant experience in project management as Newbuilding Project manager working in any shipyards Skills<ul><li>Full time in charge in Vessel New-build Project.</li><li>Experience in controlling/following the Budgets, Manhours and planning.</li><li>Communication and interpersonal skills</li><li>Analytical thinking skills in technical activities.</li><li>Project Management skills</li><li>Problem Solving skills</li></ul></section>

Bayt

Education Counsellor

On-site - Oman 3 July 2026

Education & Training

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in Oman By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service. Key accountabilities <ol> <li> <ol> <li> <ol> <li>Student Counselling</li> <li>Delivering Results</li> <li>Business Development</li> <li>Customer Service</li> <li>Client Relationships</li> <li>Team Work</li> <li>Communication</li> </ol> </li> </ol> </li> </ol> Detailed Description <ul> <li>Counsel prospective students to identify appropriate study options including suitable courses and institutions.</li> <li>Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.</li> <li>Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.</li> <li>Support the student through the admissions, visa and pre departure processes.</li> <li>Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.</li> <li>Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.</li> <li>Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.</li> <li>Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.</li> <li>CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.</li> <li>Identify new business opportunities in consultation with the BUM</li> <li>Maintain regular contact and activities with key accounts (schools, scholarship bodies)</li> <li>Act with the highest level of accountability with students, clients and colleagues.</li> <li>Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.</li> <li>Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.</li> </ul> Detailed Description <ul> <li>Build effective relationships with education institution staff to support timely application processing.</li> <li>Assist students with on-arrival issues or and refer to appropriate agencies where necessary</li> <li>Build strong relationships with network counsellors to enable ongoing support of students onshore.</li> <li>Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.</li> <li>Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.</li> <li>Act with integrity and professionalism in all interactions with client representatives.</li> <li>Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.</li> <li>Provide input on marketing or promotional activities to encourage student numbers.</li> <li>Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.</li> <li>Assist in the identification of opportunities and threats within the local market.</li> <li>Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.</li> <li>Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.</li> <li>Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.</li> <li>Use full range of available communication channels including email, phone and CRM communication features such as SMS and tasks.</li> <li>Effectively present relevant information to students, clients and other key stakeholders as required.</li> <li>Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.</li> </ul> Required experience <ul> <li>Educated to bachelor’s degree level or equivalent.</li> <li>Fluent in English</li> <li>Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.</li> <li>Knowledge of education institutions, admission processes, immigration requirements and their international operations.</li> <li>Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).</li> <li>Excellent planning and organising skills with the ability to manage multiple competing priorities.</li> <li>Customer focussed, with a passion for providing outstanding service.</li> <li>Highly effective relationship building and relationship management skills.</li> <li>Effective team worker, supporting colleagues and contributing positively to overall team’s success.</li> <li>Ability to proactively identify, analyse and solve problems effectively.</li> <li>Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.</li> <li>Strong IT skills – Microsoft Office suite, CRM systems.</li> <li>Experience of working with a CRM system.</li> <li>Experience of education counselling.</li> <li>Work and / or study experience in a relevant destination country.</li> </ul> </div>

Bayt

Cold Email Specialist

Remote - Oman 18 July 2026

Human Resources

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Cold Email Specialist (Deliverability, Client Success & Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U. S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment. This is not a passive account management role. You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention. You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale. If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit. What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts. Serve as the primary point of contact for campaign performance and communication. Lead client check-ins and performance reviews. Manage expectations and provide proactive campaign updates. Build long-term client relationships. Identify risks early and proactively reduce churn. Cold Email Campaign Performance Diagnose and optimize underperforming campaigns. Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch. Continuously improve campaign performance through testing and optimization. Deliverability & Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health. Troubleshoot technical campaign issues independently. Collaborate with technical teams to improve outbound infrastructure and automation. Copywriting & Campaign Optimization Write and refine outbound cold email copy. Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data. Balance personalization with scalable outreach. Process Improvement & Operations Build and maintain campaign documentation and SOPs. Improve operational workflows and delivery processes. Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows. Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution. Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services. Campaigns maintain strong inbox placement and deliverability. Reply rates and conversion rates improve consistently. Campaigns launch accurately and on time. Operational workflows remain organized and scalable. Technical and client issues are resolved proactively. What Makes You a Strong Fit You take ownership instead of waiting for direction. You thrive in startup environments with evolving systems. You understand that deliverability is just as important as messaging. You’re equally comfortable solving technical and client-facing challenges. You communicate confidently with founders and executives. You focus on outcomes, execution, and continuous improvement. Required Experience & Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills. Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills. Comfortable working independently in fast-paced environments. Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies. SaaS or lead generation industry experience. Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health. Troubleshoot deliverability and reply-rate issues. Optimize copy, targeting, and sequencing. Meet with clients to review campaign performance. Coordinate with outreach and technical teams. Launch and quality-check new campaigns. Monitor domain reputation and warm-up systems. Update SOPs and operational documentation. In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results. Key Metrics for Success (KPIs) Client retention and churn reduction. Inbox placement and deliverability rates. Campaign reply and conversion rates. Client satisfaction and relationship health. SLA adherence and operational consistency. Overall improvement in client campaign performance. Why This Role Stands Out High ownership with direct impact on client success. Close collaboration with founders and technical teams. Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems. Fast-paced startup environment with long-term growth opportunities. Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video . This is the first step in our hiring process and can be completed whenever it’s convenient for you. Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention. You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency. Your video will be reviewed by the hiring team before moving to the founder interview. You can record your video as many times as you’d like before submitting it—only your final version will be reviewed. Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying. Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you. Apply today and help build high-performing outbound systems that drive measurable business growth. </div>

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