Pharmacist Assistant Jobs in Oman
546 Jobs Found
<h2 class="h5">Job description</h2>
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<p>Ingénieur-e Cybersécurité Produit Embarqué F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>L'équipe du pôle « CyberSécurité Produit » assure la gouvernance des risques des projets et les accompagnent de bout en bout dans leurs cycles de vie (depuis l'expression des besoins jusqu'au maintien en conditions opérationnelles de sécurité). L'équipe mène également les activités d'homologation de sécurité des produits dans le respect de la réglementation, du budget, des besoins client.<br>Au sein de cette équipe, l'Architecte Sécurité Produit est référent-e de sécurité de projets. Il/elle est en charge des activités de cybersécurité des produits ou systèmes embarqués afin de prévenir les événements d'origine malveillante pouvant avoir un impact sur l'intégrité du produit, sur sa disponibilité ou la confidentialité des données.<br> Ses missions sont les suivantes :<br>• Piloter la démarche de sécurité en conformité du référentiel de sécurité du groupe ;<br>• S'assurer de bonne prise en compte de la sécurité en définissant la solution minimisant les contraintes de délais, de coût et les risques projet ;<br>• Garantir l'adéquation du produit aux besoins en sécurité du client et aux exigences réglementaires.<br>Dans le cadre de vos missions, vous aurez notamment en charge de:<br>• Piloter ou réaliser les études de sécurité afin d'identifier les menaces et risques de sécurité applicables à un système;<br>• Définir l'architecture et les mesures de sécurité au niveau système/produit ; minimisant les contraintes de délais, de coût et les risques projet ;<br>• Justifier les choix et niveaux retenus auprès des clients internes Safran et externes<br>• Aider à assurer la relation avec le client pour les aspects sécurité en relation avec les programmes ;<br>• Rédiger des plans d'assurance sécurité, et vérifier la cohérence et la conformité des plans projet avec le plan d'assurance sécurité ;<br>• Piloter les activités Sécurité identifiées dans le plan d'assurance sécurité tout au long du cycle de développement du produit ;<br>• Piloter/rédiger les objectifs des tests de sécurité ;<br>• Evaluer la conformité aux exigences de sécurité ;<br>• Evaluer l'adéquation et coordonner la mise en œuvre des mesures de sécurité,<br>• Soutenir/sensibiliser l'équipe Conception et développement sur toutes les questions liées à la sécurité ;<br>• Piloter/rédiger les analyses d'impact sécurité nécessaire au projet ;<br>• Alerter le Responsable du Projet et le client des événements de sécurité jugés critiques tout au long du projet (nouvelles vulnérabilités, risque résiduel de sécurité) ;<br>• Vérifier la conformité aux lois et réglementations applicables au projet ;<br>• Etre capable de proposer des méthodes et/ou solutions innovantes permettant de sécuriser des systèmes embarqués en respectant tous les autres critères (safety, poids/consommation, maintenabilité, …) ;<br>• Participer à la définition des conditions de Maintien en Conditions de Sécurité du système.</p><br><br><p>Une certification dans le domaine de la gestion des risques (ISO 27005 / EBIOS RM) et/ou de la gestion de la Sécurité des Systèmes d'Information (ISO27001 / CISSP) serait un plus</p><br><br><p>Vous avez une expérience d'au moins 5 ans dans la cyber sécurité pour produit embarqué. <br>Vous disposez d'un bon socle de connaissance technique pertinent pour le domaine de la cyber sécurité, tel que les métiers logiciel, FPGA, électronique. <br>Vous possédez également :<br>• Une bonne connaissance des normes et standards de sécurité ;<br>• Une expérience dans la conduite de projets et d'analyses de risque cyber sécurité ;<br>• Une maîtrise des mécanismes de sécurité pour la protection des informations ;<br>• Une bonne connaissance des milieux de l'embarqué.<br>Vous êtes reconnu-e pour vos capacités d'organisation et de communication. Votre aptitude à convaincre et votre adaptabilité sont des qualités nécessaires pour mener à bien ce poste.<br>Vous êtes reconnu-e pour votre aisance relationnelle et votre esprit d'équipe.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Ingénieur-e Cybersécurité Produit F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur & Cadre</p><br><br><p>Temps complet</p><br><br><p>L'équipe du pôle « CyberSécurité Produit » assure la gouvernance des risques des projets et les accompagnent de bout en bout dans leurs cycles de vie (depuis l'expression des besoins jusqu'au maintien en conditions opérationnelles de sécurité). L'équipe mène également les activités d'homologation de sécurité des produits dans le respect de la réglementation, du budget, des besoins client.<br>Au sein de cette équipe, l'Architecte Sécurité Produit est référent-e de sécurité de projets. Il/elle est en charge des activités de cybersécurité des produits ou systèmes embarqués afin de prévenir les événements d'origine malveillante pouvant avoir un impact sur l'intégrité du produit, sur sa disponibilité ou la confidentialité des données.<br> Ses missions sont les suivantes :<br>• Piloter la démarche de sécurité en conformité du référentiel de sécurité du groupe ;<br>• S'assurer de bonne prise en compte de la sécurité en définissant la solution minimisant les contraintes de délais, de coût et les risques projet ;<br>• Garantir l'adéquation du produit aux besoins en sécurité du client et aux exigences réglementaires.<br>Dans le cadre de vos missions, vous aurez notamment en charge de:<br>• Piloter ou réaliser les études de sécurité afin d'identifier les menaces et risques de sécurité applicables à un système;<br>• Définir l'architecture et les mesures de sécurité au niveau système/produit ; minimisant les contraintes de délais, de coût et les risques projet ;<br>• Justifier les choix et niveaux retenus auprès des clients internes Safran et externes<br>• Aider à assurer la relation avec le client pour les aspects sécurité en relation avec les programmes ;<br>• Rédiger des plans d'assurance sécurité, et vérifier la cohérence et la conformité des plans projet avec le plan d'assurance sécurité ;<br>• Piloter les activités Sécurité identifiées dans le plan d'assurance sécurité tout au long du cycle de développement du produit ;<br>• Piloter/rédiger les objectifs des tests de sécurité ;<br>• Evaluer la conformité aux exigences de sécurité ;<br>• Evaluer l'adéquation et coordonner la mise en œuvre des mesures de sécurité,<br>• Soutenir/sensibiliser l'équipe Conception et développement sur toutes les questions liées à la sécurité ;<br>• Piloter/rédiger les analyses d'impact sécurité nécessaire au projet ;<br>• Alerter le Responsable du Projet et le client des événements de sécurité jugés critiques tout au long du projet (nouvelles vulnérabilités, risque résiduel de sécurité) ;<br>• Vérifier la conformité aux lois et réglementations applicables au projet ;<br>• Etre capable de proposer des méthodes et/ou solutions innovantes permettant de sécuriser des systèmes embarqués en respectant tous les autres critères (safety, poids/consommation, maintenabilité, …) ;<br>• Participer à la définition des conditions de Maintien en Conditions de Sécurité du système.</p><br><br><p>Une certification dans le domaine de la gestion des risques (ISO 27005 / EBIOS RM) et/ou de la gestion de la Sécurité des Systèmes d'Information (ISO27001 / CISSP) serait un plus</p><br><br><p>Vous avez une expérience dans la cyber sécurité dans le domaine aéronautique ou défense.<br>Vous disposez d'un bon socle de connaissance technique pertinent pour le domaine de la cyber sécurité, tel que les métiers logiciel, FPGA, électronique. <br>Vous possédez également :<br>• Une bonne connaissance des normes et standards de sécurité ;<br>• Une expérience dans la conduite de projets et d'analyses de risque cyber sécurité ;<br>• Une maîtrise des mécanismes de sécurité pour la protection des informations ;<br>• Une bonne connaissance des milieux de l'embarqué.<br>Vous êtes reconnu-e pour vos capacités d'organisation et de communication. Votre aptitude à convaincre et votre adaptabilité sont des qualités nécessaires pour mener à bien ce poste.<br>Vous êtes reconnu-e pour votre aisance relationnelle et votre esprit d'équipe.</p><br><br><br> </div>
<p><h4>Principal accountabilities</h4>
<p>The warehouse operations supervisor is responsible to the site supply manager for the effective management of all functions supporting the Category II Satellite supply account. Responsible for effective supervision of subordinates. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p>
<p>Ensures the condition and identification of all items received, stored, issued, turned-in, shipped or transferred to and from the supply account.</p>
<p>Manages the shelf-life program and provides technical assistance to the other functions on site as required.</p>
<p>Ensures the inspection of local purchase assets, delivered under contracts that require acceptance.</p>
<p>Research part numbers to obtain National Stock Numbers (NSNs) that need loading.</p>
<p>Maintains a limited file of technical orders and research materials. Issue items to maintenance quality control and the Time Compliance Technical Order (TCTO) kit monitor to ensure TCTO modifications and preservation are conducted.</p>
<p>Establishes an aggressive quality assurance/inspection program to ensure that all Material Storage and Distribution (MS&D) functions are in compliance with applicable warehousing procedures and safety practices. Provides inspection reports to the (MS&D) supervisor and inspected activity.</p>
<p>Manages the Material Deficiency Report and Supply Discrepancy Report (SDR) programs.</p>
<p>Acts as point of contact for coordination with the Environment Manager on storage requirements for health hazard items.</p>
<p>Develops standards for subordinates. Implements the precepts of quality assurance within the guidelines set forth in the ISO 9001 program. Ensures that all work is completed to this quality standard and provides employees with feedback on their progress.</p>
<p>Provides on-the-job training to newly assigned personnel.</p>
<p>Performs all assigned duties related to the receipt, issue, storage and maintenance of hazardous materials (HAZMAT) and supplies stored on site when tasked.</p>
<p>Maintains vendor BPA files.</p>
<p>Performs other duties as assigned.</p>
<p>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</p>
<h4>Minimum requirements</h4>
<p>Must be proficient in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</p>
<p>Knowledge of warehouse layout, design and setup to meet Department of Defense and Occupational Safety and Health Administration safety standards required.</p>
<p>Fundamental knowledge of the Department of Defense and USAF or US service equivalent Hazardous Materials Program required.</p>
<p>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</p>
<p>Will be required to operate material handling equipment up to 10k forklift.</p>
<p>High school diploma or equivalent required.</p>
<p>Five to seven years' experience in warehousing and supply chain associated with ILSS required.</p>
<p>Must have three years' experience in a supervisory capacity.</p>
<p>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</p>
<p>Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.</p>
<p>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</p>
<p>Ability to travel domestically and internationally.</p>
<h4>Preferred qualifications</h4>
<p>Knowledge of USAF or US service equivalent automated system Integrated Logistics System Supply (ILSS) policies and procedures preferred.</p></p><p></p>
<p><h4>Principal accountabilities</h4>
<p>The warehouse operations supervisor is responsible to the site supply manager for the effective management of all functions supporting the Category II Satellite supply account. Responsible for effective supervision of subordinates. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p>
<p>Ensures the condition and identification of all items received, stored, issued, turned-in, shipped or transferred to and from the supply account.</p>
<p>Manages the shelf-life program and provides technical assistance to the other functions on site as required.</p>
<p>Ensures the inspection of local purchase assets, delivered under contracts that require acceptance.</p>
<p>Research part numbers to obtain National Stock Numbers (NSNs) that need loading.</p>
<p>Maintains a limited file of technical orders and research materials. Issue items to maintenance quality control and the Time Compliance Technical Order (TCTO) kit monitor to ensure TCTO modifications and preservation are conducted.</p>
<p>Establishes an aggressive quality assurance/inspection program to ensure that all Material Storage and Distribution (MS&D) functions are in compliance with applicable warehousing procedures and safety practices. Provides inspection reports to the (MS&D) supervisor and inspected activity.</p>
<p>Manages the Material Deficiency Report and Supply Discrepancy Report (SDR) programs.</p>
<p>Acts as point of contact for coordination with the Environment Manager on storage requirements for health hazard items.</p>
<p>Develops standards for subordinates. Implements the precepts of quality assurance within the guidelines set forth in the ISO 9001 program. Ensures that all work is completed to this quality standard and provides employees with feedback on their progress.</p>
<p>Provides on-the-job training to newly assigned personnel.</p>
<p>Performs all assigned duties related to the receipt, issue, storage and maintenance of hazardous materials (HAZMAT) and supplies stored on site when tasked.</p>
<p>Maintains vendor BPA files.</p>
<p>Performs other duties as assigned.</p>
<p>Works in normal office and maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</p>
<h4>Minimum requirements</h4>
<p>Must be proficient in the use of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</p>
<p>Knowledge of warehouse layout, design and setup to meet Department of Defense and Occupational Safety and Health Administration safety standards required.</p>
<p>Fundamental knowledge of the Department of Defense and USAF or US service equivalent Hazardous Materials Program required.</p>
<p>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</p>
<p>Will be required to operate material handling equipment up to 10k forklift.</p>
<p>High school diploma or equivalent required.</p>
<p>Five to seven years' experience in warehousing and supply chain associated with ILSS required.</p>
<p>Must have three years' experience in a supervisory capacity.</p>
<p>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</p>
<p>Will be required to wear proper Personal Protective Equipment (PPE) according to prescribed procedures and as required for task being performed.</p>
<p>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs.</p>
<p>Ability to travel domestically and internationally.</p>
<h4>Preferred qualifications</h4>
<p>Knowledge of USAF or US service equivalent automated system Integrated Logistics System Supply (ILSS) policies and procedures preferred.</p></p><p></p>
<h2 class="h5">Job description</h2>
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<p>As Chef de Partie, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.<br> </p><br><p><strong><u>Duties and Responsibilities </u></strong><br>As Chef de Partie, I will assume full responsibility for the efficient operation in the following: </p><br><ul><li>Prepare a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.</li><li>Assume 100% responsibility for quality of products served.</li><li>Check incoming produce, ensuring that all food merchandise is in accordance with order sheets, receiving records and purchasing specifications.</li><li>Knows and complies consistently with standard portion sizes, cooking methods, quality standards and kitchen rules and guidelines.</li><li>Follows proper plate presentation and garnish set up for all dishes.</li><li>Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.</li><li>Records guest complaints, requests and solutions and reports them to the Executive Chef or Executive Sous Chef.</li><li>Complete understanding of and adhere to the Six Senses’ policy relating to fire, hygiene and safety.</li><li>Ensures all equipment and working area are kept clean and in good working condition.</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.</li><li>Strictly adhere to LQA standards and guest comments.</li></ul><p><br><strong><u>Qualification </u></strong><br>To execute the position of Chef de Partie, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><ul><li>High school diploma or equivalent and at least 2-4 years kitchen experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>Knowledge of the use of broiler equipment and understanding of meat and fish cookery, proficient knife skills and understand farm to table concept.</li><li>Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.</li><li>Technical skills include MS Office – Word, Excel, PowerPoint and Outlook..</li><li>Eperience working in a fine dining restaurant and is able to thrive in a multicultural team. </li><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul><p><i>The above is intended to provide an overview of the role and responsibilities for a Chef de Partie at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>
<h2 class="h5">Job description</h2>
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<span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management & CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage & Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving & Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience & Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer & Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>
<h2 class="h5">Job description</h2>
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<p><u><span>Purpose</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>T</span><span>o install HV Cable accessories</span><span>and carry out other associated works.</span></span></p><br></li></ul><br><p><u><span>Summary of the Job Role</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Install HV cable Joints and terminations </span></span></p><br></li></ul><br><ul><li><p><span><span>Installation of</span><span>Link Boxes</span><span>and other associated accessories</span></span></p><br></li></ul><br><ul><li><p><span><span>Support during testing of HV</span><span>cables</span><span>e.g.</span><span>installation of test busing and</span><span>test</span><span>adaptor</span><span>etc.</span></span></p><br></li></ul><br><ul><li><p><span><span>Repair of HV cables</span></span></p><br></li></ul><br><ul><li><p><span><span>Maintenance of tools and other equipment’s</span></span></p><br></li></ul><br><ul><li><p><span><span>This position is designed to be approximately 100% on site; external travel when</span><span>required</span><span>.</span><span>Flexible</span><span>approach to working hours, travel and work location is</span><span>a must</span><span>.</span></span></p><br></li></ul><br><br><p><u><span>Key Deliverables</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Preparation/readiness of cable and perform necessary checks</span></span></p><br></li></ul><br><ul><li><p><span><span>Installation of HV cable joints as per the mounting instructions of</span><span>accessory</span><span>vendor.</span></span></p><br></li></ul><br><ul><li><p><span><span>Installation of Cable sealing end as per the mounting instruction of accessory vendor.</span></span></p><br></li></ul><br><ul><li><p><span><span>Bonding Cable connection and Link Box Installation.</span></span></p><br></li></ul><br><ul><li><p><span><span>Installation of</span><span>Earthing cable at joint bay and cable sealing ends</span></span></p><br></li></ul><br><ul><li><p><span><span>Supervise</span><span>Cable</span><span>laying works</span><span>at project site</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Supervise installation of cable support structures.</span></span></p><br></li></ul><br><ul><li><p><span><span>PD Sensor</span><span>cable</span><span>connections in the</span><span>joint/sealing end</span><span>and PD terminal Box.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide necessary support during HV cable test bushing and test adaptor installation/</span><span>dismantling</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Provide support during site commissioning tests</span></span></p><br></li></ul><br><ul><li><p><span><span>Repair of HV cable and other associated works.</span></span></p><br></li></ul><br><ul><li><p><span><span>Proper maintenance of cable jointing tools and other machinery which falls under their responsibility. </span></span></p><br></li></ul><br><ul><li><p><span><span>Purchase consumable items and other associated</span><span>material</span><span>. </span></span></p><br></li></ul><br><ul><li><p><span><span>Site</span><span>Progress</span><span>reporting to project manager.</span></span></p><br></li></ul><br><ul><li><p><span><span>M</span><span>aintain the validity of certificates</span><span>and inform management</span><span>for renewal in case of expiry.</span></span></p><br></li></ul><br><ul><li><p><span><span>Being able to take safety</span><span>document</span><span>or work</span><span>permit</span><span>from</span><span>client</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure all processes and procedures are followed</span><span>at</span><span>working</span><span>site.</span></span></p><br></li></ul><br><ul><li><p><span><span>Coordinate</span><span>with</span><span>customer</span><span>project site staff</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure</span><span>strict</span><span>compliance to the</span><span>accessories</span><span>manufacturers</span><span>mounting instructions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure compliance with</span><span>project HSE requirements and safe working practices</span><span>.</span></span></p><br></li></ul><br><p><u><span>Relationships (Internal)</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Reporting to Project Manager</span></span></p><br></li></ul><br><p><u><span>Relationships (External)</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Customer site coordination</span></span></p><br></li></ul><br><br><p><u><span>Qualifications</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Degree</span><span>/Diploma</span><span>in</span><span>relevant</span><span>field</span></span></p><br></li></ul><br><ul><li><p><span><span>Experience certificates</span></span></p><br></li></ul><br><ul><li><p><span><span>Certification in</span><span>HV Accessories installation</span></span></p><br></li></ul><br><ul><li><p><span><span>First Aid Certificate up to date</span></span></p><br></li></ul><br><ul><li><p><span><span>Basic Electrical Safety</span></span></p><br></li></ul><br><p><u><span>Skills/Knowledge</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Integrity, loyalty, and discrete</span><span>personality.</span></span></p><br></li></ul><br><ul><li><p><span><span>Teamwork</span><span>and service</span><span>orientation.</span></span></p><br></li></ul><br><ul><li><p><span><span>Strong communication</span><span>skills both verbal and written, with the ability to effectively develop comprehensive written</span><span>and presentation</span><span>material.</span></span></p><br></li></ul><br><ul><li><p><span><span>Time Management</span><span>skills.</span></span></p><br></li></ul><br><ul><li><p><span><span>Self-motivated</span><span>, keen to learn new things and able to work</span><span>under</span><span>different conditions</span></span></p><br></li></ul><br><ul><li><p><span><span>Able to take</span><span>challenging and leading</span><span>role</span></span></p><br></li></ul><br><p><u><span>Experience</span></u><b><span>:</span></b></p><br><br><ul><li><p><span><span>Overall</span><span>10-15</span><span>years of experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>At least 2</span><span>years’ experience</span><span>in jointing of 132kV Prysmian’s accesso</span><span>ries</span></span></p><br></li></ul><br><ul><li><p><span><span>Work experience in the Middle East is</span><span>preferred.</span></span></p><br></li></ul><br><br><p><i><span>Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. </span></i></p><br><p><br><i><span>All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.</span></i></p><br><p><i>Visit our DE&I Page to</i><i> learn more about Prysmian's commitments.</i></p><br><p>Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.</p><br> </div>
<p><h4>Starting date:</h4>
<p>ASAP</p>
<h4>Duration:</h4>
<p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p>
<h4>Principal responsibilities</h4>
<p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br>
To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br>
To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p>
<h4>HSE</h4>
<p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br>
Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br>
Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br>
Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br>
Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br>
Participate in the client safety performance program and training.</p>
<h4>Technical requirements</h4>
<h4>Commissioning preparation:</h4>
<p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br>
Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br>
Ensure the preparation of system limit drawings.<br>
Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br>
Populate or supervise as required the completion database (ICAPS) in his trade.<br>
Approve, follow, record and test all software modifications with the approval from the company.</p>
<h4>Commissioning execution:</h4>
<p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br>
Lead the sub-system completion walkdowns for his trade.<br>
Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br>
Participate in and validate the site acceptance tests for his trade.<br>
Supervise the vendor(s) activities related to his trade.<br>
Consolidate the commissioning red-line marked-up drawings for his trade.<br>
Produce, witness and track punch list items.</p>
<h4>Reporting:</h4>
<p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br>
Report daily activities and progress in his trade to client’s representative.<br>
Prepare technical reports and presentations as required.</p>
<h4>Experience / qualifications</h4>
<ul>
<li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li>
<li>Experience with oil treatment and storage facilities.</li>
<li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li>
<li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li>
<li>Demonstrate HSE leadership and proactive approach.</li>
<li>Sound knowledge of various completions management systems.</li>
<li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li>
<li>Ability to develop cooperative working relationships and to promote teamwork.</li>
<li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li>
<li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li>
</ul></p><p></p>
<p><h4>Starting date:</h4>
<p>ASAP</p>
<h4>Duration:</h4>
<p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p>
<h4>Principal responsibilities</h4>
<p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br>
To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br>
To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p>
<h4>HSE</h4>
<p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br>
Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br>
Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br>
Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br>
Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br>
Participate in the client safety performance program and training.</p>
<h4>Technical requirements</h4>
<h4>Commissioning preparation:</h4>
<p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br>
Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br>
Ensure the preparation of system limit drawings.<br>
Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br>
Populate or supervise as required the completion database (ICAPS) in his trade.<br>
Approve, follow, record and test all software modifications with the approval from the company.</p>
<h4>Commissioning execution:</h4>
<p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br>
Lead the sub-system completion walkdowns for his trade.<br>
Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br>
Participate in and validate the site acceptance tests for his trade.<br>
Supervise the vendor(s) activities related to his trade.<br>
Consolidate the commissioning red-line marked-up drawings for his trade.<br>
Produce, witness and track punch list items.</p>
<h4>Reporting:</h4>
<p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br>
Report daily activities and progress in his trade to client’s representative.<br>
Prepare technical reports and presentations as required.</p>
<h4>Experience / qualifications</h4>
<ul>
<li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li>
<li>Experience with oil treatment and storage facilities.</li>
<li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li>
<li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li>
<li>Demonstrate HSE leadership and proactive approach.</li>
<li>Sound knowledge of various completions management systems.</li>
<li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li>
<li>Ability to develop cooperative working relationships and to promote teamwork.</li>
<li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li>
<li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly organized and communication-focused appointment setter to generate qualified meetings and support sales pipeline growth for a fast-growing business.</p>
<p>This role is focused on:</p>
<ul>
<li>Outbound outreach</li>
<li>Lead qualification</li>
<li>Appointment scheduling</li>
<li>CRM management</li>
<li>Sales coordination</li>
</ul>
<p>You’ll engage prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email outreach</li>
<li>LinkedIn messaging</li>
</ul>
<p>and schedule qualified meetings for the sales team.</p>
<p>If you’re confident communicating with prospects, managing schedules, and keeping pipelines organized — this role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Lead engagement & outreach</strong></p>
<p>Reach out to prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email</li>
<li>LinkedIn</li>
</ul>
<p>Qualify leads based on:</p>
<ul>
<li>Role</li>
<li>Company type</li>
<li>Industry fit</li>
<li>Business need</li>
</ul>
<p>Confirm interest before scheduling meetings.</p>
<p>Support outbound lead generation and pipeline activity.</p>
<p><strong>Appointment setting & scheduling</strong></p>
<p>Schedule meetings using:</p>
<ul>
<li>Calendly</li>
<li>HubSpot Meetings</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<p>Manage scheduling across multiple time zones.</p>
<p>Send:</p>
<ul>
<li>Confirmations</li>
<li>Reminders</li>
<li>Reschedules</li>
<li>Follow-ups</li>
</ul>
<p>Ensure clean calendar coordination and booking accuracy.</p>
<p><strong>CRM & pipeline management</strong></p>
<p>Maintain accurate CRM records in:</p>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
<p>Log:</p>
<ul>
<li>Outreach activity</li>
<li>Appointment updates</li>
<li>Notes</li>
<li>Follow-up status</li>
</ul>
<p>Keep pipeline records clean and organized.</p>
<p><strong>Sales team coordination</strong></p>
<p>Work closely with:</p>
<ul>
<li>SDRs</li>
<li>BDRs</li>
<li>Account executives</li>
</ul>
<p>Provide clean handoff notes and prospect context.</p>
<p>Align on:</p>
<ul>
<li>Target accounts</li>
<li>Lead quality</li>
<li>Outreach feedback</li>
</ul>
<p>Help improve outreach messaging and appointment quality.</p>
<p><strong>Performance tracking</strong></p>
<p>Track:</p>
<ul>
<li>Calls made</li>
<li>Emails sent</li>
<li>Appointments booked</li>
<li>Show rates</li>
</ul>
<p>Identify gaps in conversion or attendance rates.</p>
<p>Support improvements in scheduling and outreach performance.</p>
<h4>Requirements</h4>
<p><strong>Must-have</strong></p>
<ul>
<li>1–2 years of experience in:</li>
<ul>
<li>Appointment setting</li>
<li>Sales support</li>
<li>Inside sales</li>
<li>Customer-facing roles</li>
<li>Lead generation</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>Calendly</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<li>Strong written and verbal English communication skills</li>
<li>Ability to manage multiple calendars and time zones</li>
<li>Highly organized with strong attention to detail</li>
<li>Comfortable working U.S. business hours</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Experience supporting SDR/BDR teams</li>
<li>Familiarity with:</li>
<ul>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Apollo</li>
</ul>
<li>Experience in:</li>
<ul>
<li>SaaS</li>
<li>B2B services</li>
<li>Marketing agencies</li>
</ul>
<li>Knowledge of sales methodologies such as:</li>
<ul>
<li>BANT</li>
<li>SPIN</li>
<li>Challenger</li>
</ul>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are confident communicating with prospects</li>
<li>You stay organized managing multiple schedules</li>
<li>You follow up consistently and professionally</li>
<li>You are proactive and detail-oriented</li>
<li>You enjoy helping sales teams stay efficient</li>
<li>You thrive in fast-paced, performance-driven environments</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Reach out to prospects through calls, email, and LinkedIn</li>
<li>Qualify leads and schedule meetings</li>
<li>Manage calendars and appointment logistics</li>
<li>Update CRM records and pipeline activity</li>
<li>Coordinate with sales reps on handoffs and follow-ups</li>
<li>Track booking metrics and optimize scheduling workflows</li>
</ul>
<p>In short:</p>
<p>You help keep the sales pipeline full by engaging prospects, qualifying interest, and booking high-quality meetings efficiently.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Daily outreach activity completed</li>
<li>Qualified appointments booked</li>
<li>Meeting show rates (70–80%+)</li>
<li>CRM accuracy and organization</li>
<li>Speed of follow-up and scheduling responsiveness</li>
<li>Positive feedback from sales teams on handoff quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation</li>
<li>Opportunity to grow into SDR, BDR, or account executive roles</li>
<li>Exposure to modern sales tools and outbound workflows</li>
<li>Fully remote role with measurable performance metrics</li>
<li>Fast-paced sales environment with growth opportunities</li>
<li>Competitive compensation and performance incentives</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Recruiter interview</li>
<li>Scheduling / outreach exercise</li>
<li>Client interview</li>
<li>Offer and onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy speaking with prospects</li>
<li>Are highly organized with scheduling and follow-ups</li>
<li>Can manage outreach and appointment coordination efficiently</li>
<li>Thrive in fast-paced sales environments</li>
</ul>
<p>This role is a strong fit for professionals who enjoy lead engagement, appointment setting, and sales pipeline support.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br>
You’ll be the frontline voice of the company, responsible for:</p>
<ul>
<li>Resolving customer issues quickly</li>
<li>Delivering a positive support experience</li>
<li>Maintaining strong communication under pressure</li>
</ul>
<p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p>
<h4>What you’ll own</h4>
<p><strong>Customer interaction & issue resolution</strong></p>
<ul>
<li>Handle 50–100 daily support tickets using platforms like:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
<li>Respond via:</li>
<ul>
<li>Phone</li>
<li>Email</li>
<li>Live chat</li>
<li>Social channels</li>
</ul>
<li>Aim for first-contact resolution (FCR)</li>
<li>Escalate complex issues to Tier 2 or technical teams</li>
</ul>
<p><strong>Ticket & SLA management</strong></p>
<ul>
<li>Prioritize tickets based on urgency and SLA requirements</li>
<li>Track and manage open cases to ensure timely resolution</li>
<li>Document all interactions clearly in the system</li>
<li>Maintain organized and complete ticket records</li>
</ul>
<p><strong>Knowledge base & efficiency</strong></p>
<ul>
<li>Update internal knowledge bases and FAQs</li>
<li>Create and improve:</li>
<ul>
<li>Response templates</li>
<li>Macros</li>
</ul>
<li>Help reduce repetitive tickets through better documentation</li>
</ul>
<p><strong>Customer experience & feedback</strong></p>
<ul>
<li>Communicate with empathy and professionalism</li>
<li>Capture customer feedback (CSAT, NPS)</li>
<li>Identify recurring issues and flag trends</li>
<li>Escalate negative experiences for quick resolution</li>
</ul>
<p><strong>Collaboration</strong></p>
<ul>
<li>Work closely with:</li>
<ul>
<li>Product</li>
<li>Engineering</li>
<li>Operations teams</li>
</ul>
<li>Provide insights to improve customer experience and product quality</li>
</ul>
<p><strong>Compliance & quality</strong></p>
<ul>
<li>Ensure compliance with:</li>
<ul>
<li>GDPR</li>
<li>HIPAA (if applicable)</li>
</ul>
<li>Maintain confidentiality when handling customer data</li>
<li>Follow quality standards for all interactions</li>
</ul>
<h4>What success looks like</h4>
<ul>
<li>High first-contact resolution rates</li>
<li>Fast response and resolution within SLA</li>
<li>Strong customer satisfaction (CSAT ? 90%)</li>
<li>Clean, organized ticket management</li>
<li>Positive feedback from customers and leadership</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>Patient, empathetic, and customer-focused</li>
<li>Strong communicator (written and verbal)</li>
<li>Comfortable handling high ticket volumes</li>
<li>Organized and detail-oriented</li>
<li>Resilient under pressure</li>
<li>Adaptable across different industries and customer types</li>
</ul>
<h4>Requirements (must-have)</h4>
<p><strong>Experience</strong></p>
<ul>
<li>1–2+ years in:</li>
<ul>
<li>Customer service</li>
<li>Call center</li>
<li>Support roles</li>
</ul>
<li>Experience using at least one platform:</li>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Salesforce Service Cloud</li>
</ul>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong typing and multitasking ability</li>
<li>Excellent written and verbal English</li>
<li>Proficiency with:</li>
<ul>
<li>Microsoft Office</li>
<li>Google Workspace</li>
</ul>
<li>Ability to manage multiple tickets and priorities simultaneously</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Multilingual support experience</li>
<li>Industry exposure:</li>
<ul>
<li>SaaS</li>
<li>E-commerce</li>
<li>Healthcare</li>
<li>Finance</li>
</ul>
<li>Experience in KPI-driven environments</li>
<li>Familiarity with:</li>
<ul>
<li>Chatbots</li>
<li>AI-powered support tools</li>
</ul>
</ul>
<h4>Tools you’ll use</h4>
<ul>
<li>Zendesk / Freshdesk / Salesforce Service Cloud</li>
<li>Email & chat systems</li>
<li>Knowledge base tools</li>
<li>Internal collaboration platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review and prioritize incoming tickets</li>
<li>Respond to customer inquiries across channels</li>
<li>Resolve issues or escalate when needed</li>
<li>Update knowledge base with new solutions</li>
<li>Collaborate with internal teams on complex cases</li>
<li>Track feedback and improve support quality</li>
<li>Clear or update ticket queue before end of day</li>
</ul>
<p>In short:<br>
You ensure every customer interaction ends with clarity, professionalism, and resolution.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>First contact resolution (FCR)</li>
<li>Average handle time (AHT)</li>
<li>CSAT / NPS scores (target ? 90%)</li>
<li>SLA adherence</li>
<li>Ticket backlog management</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with recruiter</li>
<li>Practical task (handle sample tickets)</li>
<li>Client interview</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br>
Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>
<p><h4>Position summary</h4>
<p><strong>About Deloitte:</strong><br>
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm and the Middle East Training & Development Excellence Award.</p>
<p><strong>Our purpose:</strong><br>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
<h4>Audit & Assurance | Senior</h4>
<p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p>
<ul>
<li>Builds trust and credibility with stakeholders by seeking to understand their service levels, expectations and what matters to them individually.</li>
<li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li>
<li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li>
<li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus.</li>
<li>Understands the structure of the group audit and for whom the referral instructions are intended.</li>
<li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information.</li>
<li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li>
<li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li>
<li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li>
<li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li>
<li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li>
<li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li>
<li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>
<h4>Qualifications:</h4>
<ul>
<li>Degree in accounting or related field. Graduate degree is desired.</li>
<li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li>
<li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li>
<li>International accounting qualification is desired: CA, ACCA or CPA. Preferably CA.</li>
<li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li>
</ul></p><p></p>
<p><h4>Position summary</h4>
<p><strong>About Deloitte:</strong><br>
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm and the Middle East Training & Development Excellence Award.</p>
<p><strong>Our purpose:</strong><br>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>
<h4>Audit & Assurance | Senior</h4>
<p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p>
<ul>
<li>Builds trust and credibility with stakeholders by seeking to understand their service levels, expectations and what matters to them individually.</li>
<li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li>
<li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li>
<li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus.</li>
<li>Understands the structure of the group audit and for whom the referral instructions are intended.</li>
<li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information.</li>
<li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li>
<li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li>
<li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li>
<li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li>
<li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li>
<li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li>
<li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact.</li>
<li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li>
<li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li>
<li>Actively focuses on developing effective communication and relationship-building skills.</li>
<li>Understands how their daily work contributes to the priorities of the team and the business.</li>
</ul>
<h4>Qualifications:</h4>
<ul>
<li>Degree in accounting or related field. Graduate degree is desired.</li>
<li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li>
<li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li>
<li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li>
<li>International accounting qualification is desired: CA, ACCA or CPA. Preferably CA.</li>
<li>Fluent in English (reading, speaking and writing). Preference will be given to bilingual candidates (Arabic/English).</li>
</ul></p><p></p>
<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p>
<h4>Principal accountabilities</h4>
<ul>
<li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li>
<li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li>
<li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li>
<li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li>
<li>Informs the chief mechanic of any deficiencies noted.</li>
<li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li>
<li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li>
<li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li>
<li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li>
<li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li>
<li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li>
<li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li>
<li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li>
<li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li>
<li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li>
<li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li>
<li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li>
<li>Performs other duties as assigned.</li>
<li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum requirements</h4>
<ul>
<li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li>
<li>High school diploma or equivalent required.</li>
<li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li>
<li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li>
<li>Will be exposed to extreme noise from operating equipment.</li>
<li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li>
<li>Ability to travel domestically and internationally.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li>
<li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li>
</ul></p><p></p>
<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p>
<h4>Principal accountabilities</h4>
<ul>
<li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li>
<li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li>
<li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li>
<li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li>
<li>Informs the chief mechanic of any deficiencies noted.</li>
<li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li>
<li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li>
<li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li>
<li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li>
<li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li>
<li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li>
<li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li>
<li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li>
<li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li>
<li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li>
<li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li>
<li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li>
<li>Performs other duties as assigned.</li>
<li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li>
</ul>
<h4>Minimum requirements</h4>
<ul>
<li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li>
<li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li>
<li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li>
<li>High school diploma or equivalent required.</li>
<li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li>
<li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li>
<li>Will be exposed to extreme noise from operating equipment.</li>
<li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li>
<li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li>
<li>Ability to travel domestically and internationally.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li>
<li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Apply reservoir engineering & Simulation to the subsurface development ABB Development, by (1) Conducting workflows pertaining to reserves maturation, well testing, field development planning update reservoir management strategies, (2) Monitor a range of activities, including well surveillance, fluid sampling, well testing and completion operations, (3) Work and support with multi-disciplinary team to apply reservoir engineering practices to reservoir management, well test design and analysis, reservoir simulation, reserves evaluation & estimation, and (4) Directing lab workflows, managing lab data, working PVT data analysis (with internal and external PVT reports), developing EoS models & BOT, developing final report, and presenting post project reviews with BUs. The position will act in accordance with the Group s Mission, Vision, Values & Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justification s, and best international practices in consonance with national objectives. Main tasks and responsibilities: Provide guidance to support the Manager ABB Development in achieving desired performance objectives. Guide Manager ABB Development & Reservoir Team to aid in maintaining high technical standards Guide on development plans / programs as required by the Manager ABB Development Guide on fluid characterization studies for understanding fluid distribution in the field Guide on analysis and interpretation of RFT / MDT data as required Participate in integrated field studies for maturing hydrocarbon resources Evaluate well/reservoir performance and recommend production improvement opportunities Guide on RE input to business planning, reserve evaluation and well proposals Work with other disciplines on hydrocarbon maturation to further develop the asset Evaluate well/reservoir performance and recommend production improvement opportunities Provide RE input to business planning, reserve evaluation and well proposals Participate in integrated field studies Work with other disciplines on hydrocarbon maturation to further develop the asset Coach and mentor early career professionals Participate in integrated field studies for maturing hydrocarbon resources Key interactions Internal: Subsurface Development & Exploration / Well Delivery / Facilities / Operations / Supply Chain External: Contractors, Technical Committees Notable Working Conditions. Field operations and o ffice environment, computer screen use. Education requirements Bachelor s degree in Petroleum Engineering or equivalent Language requirements Excellent knowledge of written, read, and spoken English (required) - Arabic - Native (desirable) Background and experience Competencies and skills 10+ years experience in Reservoir Engineering within Oil & Gas industry Proficiency in industry standard reservoir engineering packages such as Kappa Saphire, OFM, Eclipse Experience with reservoir management Experience with reservoir simulation Good understanding of production operations and completion procedures Experience in tight gas reservoirs is a plus Experience in working with multi-disciplinary team role Soft: Leading multidisciplinary integrated teams and contribution to exploration opportunity risking and ranking. Has participated or contributed to technical reviews, audits and preparation of Field Development Plans Self-starter with the ability to multi task while maintaining priorities Technical: Computer literacy including MS Office Project Management skills</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>10+ years experience in Reservoir Engineering within Oil & Gas industry</li><li>Proficiency in industry standard reservoir engineering packages such as Kappa Saphire, OFM, Eclipse</li><li>Experience with reservoir management</li><li>Experience with reservoir simulation</li><li>Good understanding of production operations and completion procedures</li><li>Experience in tight gas reservoirs is a plus</li><li>Experience in working with multi-disciplinary team role</li><li>Soft: Leading multidisciplinary integrated teams and contribution to exploration opportunity risking and ranking.</li><li>Has participated or contributed to technical reviews, audits and preparation of Field Development Plans</li><li>Self-starter with the ability to multi task while maintaining priorities</li><li>Technical: Computer literacy including MS Office</li><li>Project Management skills</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Finance Manager is responsible for overseeing the financial management and strategic direction of Aasaal operations, with a focus on maximizing revenue and controlling costs across all assets. This role involves evaluating the P&L for each property, developing financial strategies, and ensuring the success of all projects in line with budget targets. The ideal candidate must have international hotel experience and a background as a hotelier, with expertise in financial planning and operations in the hospitality industry.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Financial Leadership</strong></p><ul><li>Lead the finance function for Aasaal s portfolio, including budgeting, forecasting, financial analysis, and reporting.</li><li>Evaluate the P&L of each hotel within Aasaal s portfolio, providing insights and recommendations to optimize revenue and control costs.</li><li>Develop and implement financial strategies that align with corporate goals and support the financial growth of the company s hotel assets.</li><li>Ensure financial policies, procedures, and controls are in place, ensuring compliance with IFRS, industry standards and local regulations.</li><li>Support operators and internal teams with financial insights and corrective-action plans.</li></ul><p><strong>Budgeting & Forecasting</strong></p><ul><li>Oversee the annual budgeting process for all hotels, working closely with hotel managers to develop realistic financial plans.</li><li>Provide rolling forecasts to adjust to business changes and ensure financial plans are on track.</li><li>Analyze variances between actual financial results and budgeted figures, recommending actions to address discrepancies.</li><li>Align operational goals with financial objectives, ensuring cost efficiency and revenue maximization.</li><li>Develop financial scenarios, sensitivity analysis, and modelling.</li></ul><p><strong>P&L Evaluation & Optimization</strong></p><ul><li>Lead the evaluation of the profit and loss (P&L) for all hotels in Aasaal s portfolio, providing strategies to enhance profitability and operational efficiency.</li><li>Identify opportunities to reduce costs and increase revenue streams, ensuring each hotel is performing at its full potential.</li><li>Support the operational teams with financial insights to help achieve property-level and corporate financial goals.</li></ul><p><strong>CapEx and Project Evaluation</strong></p><ul><li>Oversee CapEx planning and ensure that all renovation, refurbishment, and new projects are evaluated based on financial feasibility and alignment with strategic goals.</li><li>Collaborate with the Hospitality Operation Technical Service Manager to validate CapEx budgets and ensure projects are delivered within financial and operational targets.</li><li>Evaluate all Aasaal s projects, ensuring they adhere to budgetary constraints and strategic plans, and provide recommendations to achieve financial goals.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Support the Managing Director and leadership team to develop and implement Aasaal s corporate strategy, focusing on sustainable growth and long-term profitability for all hotel assets.</li><li>Identify and evaluate new opportunities for business expansion, acquisitions, and partnerships in the hospitality sector.</li><li>Lead initiatives aimed at optimizing performance across all hotels, including revenue management strategies and cost-saving programs.</li><li>Ensure alignment of all initiatives with AASAAL strategy and MD direction.</li></ul><p><strong>Financial Reporting & Compliance</strong></p><ul><li>Ensure the timely and accurate preparation of financial reports, including income statements, balance sheets, and cash flow reports for each hotel.</li><li>Monitor compliance with local regulations, tax laws, and international financial reporting standards (IFRS).</li><li>Liaise with auditors and external financial institutions to ensure compliance with reporting requirements and manage financial risks.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Lead, mentor, and develop the finance team, ensuring high performance and fostering a culture of financial accountability.</li><li>Collaborate with leadership team, hotel managers, the operations team, and other departments to provide financial support and strategic guidance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or Master's in Finance preferred.</li><li>Professional accounting certification (e.g., CPA, ACCA, CIMA) is highly desirable.</li><li>10+ years of senior-level experience in financial management, with a strong background in international hotel operations.</li><li>Proven track record of evaluating P&Ls and implementing financial strategies to optimize hotel profitability.</li><li>Extensive knowledge of hotel financials, including budgeting, forecasting, and cost control within an international hospitality environment.</li><li>Experience in CapEx management and project evaluation, ensuring alignment with budgetary goals and operational needs.</li><li>Strong leadership and team management skills, with experience leading finance teams in the hospitality industry.</li><li>Fluency in English required; knowledge of Arabic is a plus.</li></ul><p></p></section>
<p><h4>About the role</h4>
<p>We’re hiring a highly organized and communication-focused appointment setter to generate qualified meetings and support sales pipeline growth for a fast-growing business.</p>
<p>This role is focused on:</p>
<ul>
<li>Outbound outreach</li>
<li>Lead qualification</li>
<li>Appointment scheduling</li>
<li>CRM management</li>
<li>Sales coordination</li>
</ul>
<p>You’ll engage prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email outreach</li>
<li>LinkedIn messaging</li>
</ul>
<p>and schedule qualified meetings for the sales team.</p>
<p>If you’re confident communicating with prospects, managing schedules, and keeping pipelines organized — this role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Lead engagement & outreach</strong></p>
<p>Reach out to prospects through:</p>
<ul>
<li>Phone calls</li>
<li>Email</li>
<li>LinkedIn</li>
</ul>
<p>Qualify leads based on:</p>
<ul>
<li>Role</li>
<li>Company type</li>
<li>Industry fit</li>
<li>Business need</li>
</ul>
<p>Confirm interest before scheduling meetings.</p>
<p>Support outbound lead generation and pipeline activity.</p>
<p><strong>Appointment setting & scheduling</strong></p>
<p>Schedule meetings using:</p>
<ul>
<li>Calendly</li>
<li>HubSpot Meetings</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<p>Manage scheduling across multiple time zones.</p>
<p>Send:</p>
<ul>
<li>Confirmations</li>
<li>Reminders</li>
<li>Reschedules</li>
<li>Follow-ups</li>
</ul>
<p>Ensure clean calendar coordination and booking accuracy.</p>
<p><strong>CRM & pipeline management</strong></p>
<p>Maintain accurate CRM records in:</p>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
</ul>
<p>Log:</p>
<ul>
<li>Outreach activity</li>
<li>Appointment updates</li>
<li>Notes</li>
<li>Follow-up status</li>
</ul>
<p>Keep pipeline records clean and organized.</p>
<p><strong>Sales team coordination</strong></p>
<p>Work closely with:</p>
<ul>
<li>SDRs</li>
<li>BDRs</li>
<li>Account executives</li>
</ul>
<p>Provide clean handoff notes and prospect context.</p>
<p>Align on:</p>
<ul>
<li>Target accounts</li>
<li>Lead quality</li>
<li>Outreach feedback</li>
</ul>
<p>Help improve outreach messaging and appointment quality.</p>
<p><strong>Performance tracking</strong></p>
<p>Track:</p>
<ul>
<li>Calls made</li>
<li>Emails sent</li>
<li>Appointments booked</li>
<li>Show rates</li>
</ul>
<p>Identify gaps in conversion or attendance rates.</p>
<p>Support improvements in scheduling and outreach performance.</p>
<h4>Requirements</h4>
<p><strong>Must-have</strong></p>
<ul>
<li>1–2 years of experience in:</li>
<ul>
<li>Appointment setting</li>
<li>Sales support</li>
<li>Inside sales</li>
<li>Customer-facing roles</li>
<li>Lead generation</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Salesforce</li>
<li>HubSpot</li>
<li>Zoho CRM</li>
<li>Calendly</li>
<li>Google Calendar</li>
<li>Outlook</li>
</ul>
<li>Strong written and verbal English communication skills</li>
<li>Ability to manage multiple calendars and time zones</li>
<li>Highly organized with strong attention to detail</li>
<li>Comfortable working U.S. business hours</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Experience supporting SDR/BDR teams</li>
<li>Familiarity with:</li>
<ul>
<li>Outreach</li>
<li>SalesLoft</li>
<li>Apollo</li>
</ul>
<li>Experience in:</li>
<ul>
<li>SaaS</li>
<li>B2B services</li>
<li>Marketing agencies</li>
</ul>
<li>Knowledge of sales methodologies such as:</li>
<ul>
<li>BANT</li>
<li>SPIN</li>
<li>Challenger</li>
</ul>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are confident communicating with prospects</li>
<li>You stay organized managing multiple schedules</li>
<li>You follow up consistently and professionally</li>
<li>You are proactive and detail-oriented</li>
<li>You enjoy helping sales teams stay efficient</li>
<li>You thrive in fast-paced, performance-driven environments</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Reach out to prospects through calls, email, and LinkedIn</li>
<li>Qualify leads and schedule meetings</li>
<li>Manage calendars and appointment logistics</li>
<li>Update CRM records and pipeline activity</li>
<li>Coordinate with sales reps on handoffs and follow-ups</li>
<li>Track booking metrics and optimize scheduling workflows</li>
</ul>
<p>In short:</p>
<p>You help keep the sales pipeline full by engaging prospects, qualifying interest, and booking high-quality meetings efficiently.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Daily outreach activity completed</li>
<li>Qualified appointments booked</li>
<li>Meeting show rates (70–80%+)</li>
<li>CRM accuracy and organization</li>
<li>Speed of follow-up and scheduling responsiveness</li>
<li>Positive feedback from sales teams on handoff quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Direct impact on pipeline growth and revenue generation</li>
<li>Opportunity to grow into SDR, BDR, or account executive roles</li>
<li>Exposure to modern sales tools and outbound workflows</li>
<li>Fully remote role with measurable performance metrics</li>
<li>Fast-paced sales environment with growth opportunities</li>
<li>Competitive compensation and performance incentives</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Recruiter interview</li>
<li>Scheduling / outreach exercise</li>
<li>Client interview</li>
<li>Offer and onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy speaking with prospects</li>
<li>Are highly organized with scheduling and follow-ups</li>
<li>Can manage outreach and appointment coordination efficiently</li>
<li>Thrive in fast-paced sales environments</li>
</ul>
<p>This role is a strong fit for professionals who enjoy lead engagement, appointment setting, and sales pipeline support.</p></p><p></p>
<p><h4>Company Overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the Role</h4>
<p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p>
<h4>What You Will Do</h4>
<ul>
<li>Contribute to the IFB activities in the store commercial calendar.</li>
<li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li>
<li>Understand and use different selling tools to boost the average transaction and items per transaction.</li>
<li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li>
<li>Ensure safe cash handling and accurately process sales using available tools.</li>
<li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li>
<li>Ensure customer payments are processed quickly and accurately.</li>
<li>Ensure that IFB units are ready before the store opens.</li>
<li>Participate in monthly stock takes and facilitate inventory control.</li>
<li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li>
<li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li>
<li>Maintain personal hygiene in compliance with guidelines.</li>
<li>Engage with customers daily to get feedback and understand their needs.</li>
<li>Maintain clean and orderly checkout areas.</li>
<li>Report any incidents or complaints to the line manager.</li>
<li>Work with the chef to increase knowledge in production.</li>
<li>Lead by example and act as an ambassador for the IKEA store.</li>
<li>Attend and participate in required training sessions.</li>
<li>Stay updated on national legislation regarding food safety.</li>
<li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li>
</ul>
<h4>Required Skills to Be Successful</h4>
<ul>
<li>Strategic planning and analytical skills</li>
<li>Effective communication skills</li>
<li>Problem solving skills</li>
<li>Fluency in English and local language</li>
</ul>
<h4>What Qualifies You for the Role</h4>
<ul>
<li>High school or trade school graduate</li>
<li>3 to 5 years of experience in a similar role</li>
<li>Strong strategic planning and analytical skills</li>
<li>Effective communication and problem-solving skills</li>
<li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li>
<li>Interest and knowledge in retail, culinary, or food service industry</li>
<li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li>
<li>Fluency in English and local language, with basic awareness of food safety</li>
</ul>
<h4>Additional Information</h4>
<p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>