Operation Manager Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting and optimizing retail POS operations and SAP integration, ensuring seamless store operations, accurate data flow, timely issue resolution, and coordination with business users, vendors, and IT teams.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>An Oracle EAM (Enterprise Asset Management) Consultant is responsible for implementing, configuring, and supporting Oracle’s EAM modules to optimize asset lifecycle management, preventive maintenance, and work order processes. They act as subject matter experts bridging business requirements with Oracle Cloud or E-Business Suite solutions.</strong></p><p><strong>� Key Responsibilities</strong></p><ul><li><p><strong>Implementation &amp; Configuration</strong></p><ul><li><p>Lead full-cycle Oracle EAM implementations (Cloud or EBS).</p></li><li><p>Configure modules such as Asset Management, Work Orders, Maintenance Programs, Work Definitions, Resources, and Work Centers.</p></li><li><p>Set up asset hierarchies, preventive/predictive maintenance schedules, and failure codes.</p></li></ul></li><li><p><strong>Business Analysis &amp; Design</strong></p><ul><li><p>Translate complex maintenance and reliability requirements into Oracle EAM configurations.</p></li><li><p>Prepare functional design documents, process flows, and training materials.</p></li><li><p>Conduct Conference Room Pilots (CRPs), User Acceptance Testing (UAT), and end-user training.</p></li></ul></li><li><p><strong>Integration &amp; Data Management</strong></p><ul><li><p>Design integrations with legacy systems (Oracle EBS EAM, CMMS, IoT, SCADA).</p></li><li><p>Validate and migrate asset master data, maintenance programs, and historical work orders.</p></li><li><p>Work with Oracle Integration Cloud (OIC) for seamless connectivity.</p></li></ul></li><li><p><strong>Support &amp; Optimization</strong></p><ul><li><p>Provide ongoing production support and resolve service requests.</p></li><li><p>Monitor KPIs, operational metrics, and asset performance.</p></li><li><p>Recommend improvements to maintenance strategies and system configurations.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>� Qualifications</strong></p><ul><li><p><strong>Education</strong>: Bachelor’s degree in Computer Science, Engineering, or related field.</p></li><li><p><strong>Experience</strong>: 5–10 years in Oracle EAM implementations; at least 2 full-cycle projects.</p></li><li><p><strong>Technical Skills</strong>:</p><ul><li><p>Oracle Cloud Maintenance / EBS EAM modules.</p></li><li><p>SQL, PL/SQL, APIs, REST/SOAP web services.</p></li><li><p>Data conversion, validation, and reporting tools (TOAD, SQL Navigator).</p></li></ul></li></ul><p><strong>Soft Skills</strong>: Strong analytical ability, problem-solving, and communication skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Job title</b></span></div><div><span ><br></span></div><div><span ><b>Job purpose</b></span></div><div><span >To develop, maintain, govern, and continuously improve the OQEP HSE Integrated Management System (HSE IMS) and act as its custodian in alignment with ISO 14001, ISO 45001, ISO 9001, ISO 50001, applicable legal requirements, and international industry best practices.</span></div><div><span >The position is responsible for HSE IMS governance, documentation management, assurance activities, certification readiness, surveillance and recertification audits, management reviews, performance monitoring, and continual improvement initiatives across OQEP operated assets and corporate functions.</span></div><div><span >The role serves as the focal point for management system integration across OQEP, coordinating with Quality, Energy, and other functional system owners to maintain an effective and aligned Integrated Management System framework supporting ISO 9001, ISO 14001, ISO 45001, ISO 50001, and other applicable standards</span></div><div><span >The position is responsible for establishing, maintaining, and continuously improving HSE IMS documentation including manuals, standards, procedures, guidelines, frameworks, forms, and associated records in accordance with OQEP requirements and industry best practices.</span></div><div><span >The role coordinates with certification bodies, consultants, auditors, process owners, and stakeholders to ensure effective implementation, maintenance, certification, and continual improvement of management system requirements throughout the organization.</span></div><div><br></div><div><span ><b><br></b></span></div><div><span ><b>Main Tasks and Responsibilities:</b></span></div><div><span ><br></span></div><div><span >Develop, maintain, govern, and continually improve the OQEP HSE Integrated Management System (HSE IMS) to ensure compliance with applicable statutory, regulatory, and international standards requirements.</span></div><div><span >Coordinate the identification, availability, and implementation of applicable local, international, and industry standards within the HSE IMS.</span></div><div><span >Develop, review, update, and maintain HSE IMS documentation, including policies, standards, procedures, guidelines, checklists, forms, and records, and coordinate with department focal points, SMEs, and interfacing functions to ensure effective review, acceptance, and implementation.</span></div><div><span >Ensure the control, distribution, retention, and maintenance of HSE IMS documents and records in accordance with the IMS Manual and Documented Information Control requirements.</span></div><div><span >Coordinate and facilitate HSE IMS workshops, working sessions, meetings, awareness programs, and training activities to support effective implementation, continual improvement, and stakeholder engagement.</span></div><div><span >Lead the integration, alignment, and continual improvement of the HSE IMS in accordance with ISO 9001, ISO 14001, ISO 45001, ISO 50001, applicable legal requirements, and industry best practices.</span></div><div><span >Develop and maintain the annual internal and external audit programme, coordinating with auditors, process owners, and relevant stakeholders to verify the effectiveness of the HSE IMS.</span></div><div><span >Conduct and coordinate internal and external HSE IMS audits, including audit planning, execution, facilitation, and preparation of audit reports.</span></div><div><span >Ensure audit findings, observations, non-conformities (NCR), and action items are recorded in the HSSE reporting system and effectively tracked through to verification of effectiveness and close-out.</span></div><div><span >Support and coordinate certification, surveillance, and recertification audits for ISO management systems, ensuring timely closure of findings and sustained certification compliance.</span></div><div><span >Coordinate Management Review Meetings (MRMs), including agenda preparation, collection and analysis of inputs, facilitation of review activities, and monitoring the closure and effectiveness of resulting actions and internal audit non-conformities.</span></div><div><span >Develop and deliver HSE IMS performance reports, dashboards, data analytics, forecasts, and trend analyses to support management decision-making and continual improvement.</span></div><div><span >Lead HSE IMS development and improvement projects, coordinating with internal stakeholders and external parties as required.</span></div><div><span >Promote and support the effective use, maintenance, and continual improvement of digital document and information management systems related to the HSE IMS.</span></div><div><span >Promote and monitor contractor compliance with HSE IMS requirements, specifications, and procedures through engagement, assurance activities, and performance reviews.</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>&nbsp;</b></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. This is a build-stage organisation growing to approximately fifty people over its first two years, and it needs someone to build and run the entire corporate infrastructure from the ground up.</p> <p>We are hiring a Head of Corporate Services to own premises, HR, finance back-office, corporate IT, travel, and governance administration as a single integrated function. This is not a supervisory role over a team of specialists. It is a working post: the person we are looking for remains personally involved in the work, makes the decisions, and is accountable for the outcomes regardless of whether they are delivered through direct staff or outsourced providers.</p> <h4>What the role covers</h4> <ul> <li>Sourcing, negotiating, and managing the company's office lease and fit-out; ongoing facilities management and physical security</li> <li>Payroll, benefits, leave, expense systems, and visa and immigration administration for all staff and dependants</li> <li>Drafting and enforcing the employee handbook and HR policies; compliance with Omani Labour Law and Omanisation requirements</li> <li>Selecting and managing external accountants, auditors, and tax advisors; bookkeeping, accounts payable, accounts receivable, and cash management; establishing and managing banking relationships</li> <li>Corporate IT: end-user devices, M365 administration, identity management, IT support, and cybersecurity for corporate systems</li> <li>Owning the corporate travel policy; managing the travel agency and duty-of-care arrangements for travelling staff</li> <li>Maintaining statutory records and registers; coordinating board and committee meetings; filing statutory returns; managing the corporate insurance programme</li> <li>Maintaining the master vendor and contract register; negotiating, renewing, and terminating corporate service contracts</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 10 years in corporate services, operations, or general management roles, with at least five years at senior level. A demonstrable track record of leading a small, multi-disciplinary corporate function, not solely managing large departments staffed by specialists. Proven experience either establishing a regulated financial entity in Oman or the GCC, or leading the corporate function of an existing regulated entity of comparable size. Working knowledge of Omani Labour Law, immigration procedures, and corporate regulations. Demonstrated capability across multiple disciplines concurrently: premises, HR, finance, IT, and governance. Fluent in Arabic and English, written and spoken.</p> <p>Experience in a financial market infrastructure, bank, or other regulated financial services entity is an advantage. So is familiarity with the IFC Oman regulatory framework and prior experience in a start-up or greenfield environment.</p> <h4>What this is</h4> <p>On day one, the office does not exist, the payroll has not been run, the banking has not been established, and the IT has not been deployed. Within twelve months, all of it needs to be running to the standard of an international regulated institution. The person who takes this role will have built it. If that is the kind of challenge you are looking for, and you have the breadth of experience to deliver it, this is worth a conversation.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><ul><li>Monitor and respond to security alerts, incidents, and threats.</li><li>Perform security investigations, root cause analysis, and incident response activities.</li><li>Manage and maintain cybersecurity technologies and security controls.</li><li>Conduct vulnerability assessments and support remediation efforts.</li><li>Review and analyze security logs from various security platforms and devices.</li><li>Support security monitoring, threat detection, and threat hunting activities.</li><li>Ensure compliance with security policies, standards, and best practices.</li><li>Collaborate with IT and business teams to implement security improvements.</li><li>Prepare security reports and provide recommendations to management.</li><li>Stay updated with emerging cybersecurity threats and industry trends.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications &amp; Experience:</p><ul><li>Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field.</li><li>Minimum 5 years of experience in Cybersecurity Operations, Security Monitoring, or Security Engineering.</li><li>Experience working in SOC environments.</li><li>Strong knowledge of cybersecurity technologies, network security, endpoint security, and incident response.</li><li>Experience working in Fortinet environments, including administration and monitoring of Fortinet security solutions.</li><li>Hands-on experience with security tools such as SIEM, EDR, Firewalls, IPS/IDS, and Vulnerability Management solutions.</li><li>Good understanding of Windows, Linux, Active Directory, and networking concepts.</li><li>Strong analytical, troubleshooting, and communication skills.</li></ul><p><br></p><p>Preferred Certifications:</p><ul><li>Fortinet Certifications (FCP, FCSS, or equivalent) if available</li><li>CEH</li><li>CompTIA Security+</li></ul><p><br></p><p>Preferred Candidate Profile:</p><ul><li>Experience supporting enterprise security operations.</li><li>Ability to work independently and manage multiple security activities.</li><li>Strong knowledge of incident handling and threat analysis.</li><li>Omani candidates are preferred; however, other Arab nationalities currently residing in Oman will also be considered</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>POSITION SUMMARY</strong><br>The Group Chief Executive Officer (GCEO) provides strategic leadership, direction, and oversight across ITHCA Group and its portfolio of subsidiaries, investees, and joint ventures. The GCEO s mandate is to develop new industries in the technology and digital economy sector in a financially sustainable manner building a portfolio of long-term, strategically significant investments that advance Oman Vision 2040 and the national digital economy, in alignment with OIA s strategic direction. Reporting directly to the Board of Directors, the GCEO is responsible for defining and executing the Group s vision, investment strategy, and operating plans; ensuring robust governance and accountability; originating and managing strategic partnerships; optimizing portfolio value and returns; and positioning ITHCA as Oman s leading platform for participation in future emerging-technology value chains, in close coordination with the Oman Investment Authority (OIA) and key stakeholders. The role requires a visionary, results-oriented investor-leader who governs through strategy, capital allocation, and oversight, with a focus on creating new industries for Oman in the technology and digital-economy sector empowering subsidiaries and investees with operational autonomy within an agreed framework rather than intervening directly in day-to-day operations and who integrates commercial returns with national impact, innovation, and digital sovereignty. Accountability is clearly delineated: the GCEO is accountable for portfolio performance, strategic direction, and capital allocation, while subsidiary CEOs remain accountable for the operational execution of their respective businesses.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><p><strong>Strategic Leadership and Governance</strong><br>Define and articulate ITHCA s vision, mission, and long-term investment strategy in alignment with national technology and digital-economy priorities, OIA s direction, and the guidance of the Board. Lead the preparation and execution of annual business and operating plans, ensuring effective performance against approved budgets and KPIs. Establish and enforce group-wide governance frameworks, policies, compliance systems, and accountability mechanisms across all subsidiaries, investees, and joint ventures. Secure strategic alignment between the Group, OIA, and the Board on all major investment, divestment, and capital decisions. Ensure transparency and timely reporting to the Board and its committees, including Executive, Audit &amp; Risk, and Investment committees.</p><p><strong>Portfolio Value Creation and Operational Governance</strong><br>Develop and execute portfolio value-creation initiatives to improve operational performance, commercial growth, technology capabilities, and enterprise value across the Group. Govern through a holding-company model providing strategic guidance, oversight, and direction while empowering portfolio companies with operational autonomy within an agreed framework. Exercise shareholder oversight through subsidiary Boards, governance frameworks, and performance management. Monitor the strategic, financial, and operational performance of subsidiaries, investees, and joint ventures against approved KPIs (e.g., ROI, EBITDA), intervening only where performance or risk thresholds require. Identify, enable, and leverage synergies, economies of scale, and best practice sharing across the Group and its portfolio. Establish a clear delegation of authority so that operational decisions sit with subsidiary leadership while strategic, investment, and capital decisions are governed at Group level. Ensure consistent group-wide standards for risk management, cybersecurity, due diligence, and quality of investment execution.</p><p><strong>Portfolio, Investment and Financial Stewardship</strong><br>Define the Group s investment thesis and lead portfolio construction across long-term, strategically significant technology and emerging technology assets. Lead the origination, strategic analysis, and execution of major acquisitions, divestments, and entry/exit decisions, providing formal recommendations to the Board / Investment Committee for approval. Govern portfolio-level capital allocation with disciplined, risk-adjusted return criteria; review and challenge asset-level business plans and significant capital requests for alignment with the overarching portfolio strategy. Develop and execute divestment and exit strategies including IPOs, private placements, strategic partnerships, and portfolio restructuring to recycle capital and maximize long-term portfolio value. Establish the financial framework, risk appetite, and return hurdles for all investments, ensuring capital is deployed in line with the approved strategy and long-term value-creation plan. Ensure rigorous due diligence on all investments, with accurate financial reporting and compliance against agreed KPIs, budgets, and governance standards.</p><p><strong>Partnerships and Ecosystem Development</strong><br>Originate and manage strategic partnerships, joint ventures, and alliances with international and local investors, technology operators, and government stakeholders. Strengthen public private partnerships that expand Oman s technology and emerging technology footprint and attract foreign direct investment, technology transfer, and localization. Build and maintain trusted relationships with OIA, government ministries and agencies (at Director-General and Ministerial level), regulators, financial institutions, and global technology leaders. Position ITHCA as the partner of choice for locating emerging-technology capabilities and value chains within the Sultanate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience:</h2><p><strong>Education</strong><br>Advanced degree in Business Administration, Finance, Economics, Technology, or a related field; an MBA or equivalent postgraduate qualification is strongly preferred. A professional finance/investment qualification (e.g., CFA or CAIA) is advantageous. Additional certifications in corporate governance, leadership, or sustainability (ESG) are advantageous.</p><p><strong>Experience</strong><br>At least 18 years of progressive executive experience, including a senior C-Suite or Group CEO capacity, spanning investment management, technology M&amp;A, strategy, and executive leadership. Demonstrated record in managing complex matrix relationships across multiple business entities. Experience engaging with senior government stakeholders, regulators, and commercial partners, preferably at Ministerial or equivalent level. Track record in portfolio management, capital allocation, and securing partnerships, joint ventures, and large-scale investment programs. Management experience in a holding or investment company is strongly desirable. Strong governance experience, including regular engagement with Board committees. Track record in organizational transformation, change management, and leadership development.</p><h2>Skills and Competencies:</h2><p><strong>Functional Competencies</strong><br>Portfolio management and portfolio construction. Capital allocation, corporate finance, and risk-adjusted return management. Investment governance and enterprise risk management. Technology investment and portfolio value creation. Building digital and technology industries and ecosystems. Public private partnerships and senior stakeholder management. Board and corporate governance. Transformation and change leadership.</p><p><strong>Behavioural Competencies</strong><br>Visionary, decisive, and inspirational leadership. Strong interpersonal, negotiation, and stakeholder-management skills. Flexibility, adaptability, creativity, and innovation. High resilience and sound judgment under pressure, with strong public representation and advocacy skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Control Room Operators</p><p>Role and Responsibilities</p><p>Mine control room operators are responsible for monitoring mining operations through electronic systems, including screens, dials, and lights that represent various processes in the mine. They adjust operational variables, communicate with different departments, and take immediate action in case of irregularities or emergencies. Key tasks include:</p><ul><li><p>Supervising haulage and fleet operations using systems like MT Data, Guardian DSS,</p></li></ul><p>Scada, PLC, HMI and CCTV monitoring</p><ul><li><p>Managing alerts, incidents, and fatigue monitoring to maintain safety and</p></li></ul><p>compliance</p><ul><li><p>Collaborating with mining supervisors, technicians, management and other operators to optimize</p></li></ul><p>Production</p><ul><li><p>Participating in hazard identification, risk assessment, and control measures.</p></li><li><p>Blasting clearance and procedures</p></li></ul><p>Work Environment</p><ul><li><p>Long periods in office / control room</p></li><li><p>Sitting for long periods</p></li><li><p>Screens and sirens</p></li><li><p>Work hours 8 to12 hour shifts.</p></li><li><p>Shifts will cycle between morning, afternoon and night.</p></li><li><p>No FIFO – Only expat with residency/Oman citizen with annual leave as per contract</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p>Skills and Qualifications</p><ul><li><p>Excellent communication in English (Hindi will be an advantage), to be able to communicate and coordinate with various departments and management levels.</p></li><li><p>Experience and firm knowledge of technical as well as and practical mining operations, engineering</p></li><li><p>Prior control room experience of 2 years – 5 years</p></li><li><p>Basic computer proficiency</p></li><li><p>Problem-solving and decision-making skills for handling emergencies.</p></li><li><p>Compliance with safety standards and pre-employment checks, including medical,</p></li></ul><p>drug testing and police clearance</p><ul><li><p>A controller will have to be skilled in taking decisions during an emergency, keeping</p></li></ul><p>calm and relaxed under pressure</p><ul><li><p>Controller must record, distribute, and file information diligently.</p></li><li><p>Controller must be able to retrieve detailed information from reporting people to ensure correct and detailed information is communicated and recorded.</p></li><li><p>Technical or instrumentation background and the ability to learn new systems and procedures</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><div> <p> </p> <p> <strong>What s On Your Plate?</strong> </p> <p> </p> <ul> <li> <p>As the Head of NFV, you will be responsible for the success of Talabat in your country, create work-class experience for customers, defining the operating procedures and KPIs.</p> </li> <li> <p>Strategy: Your mission will be to define strategic priorities, develop roadmaps, and make financial decisions</p> </li> <li> <p>Execution: You will participate in the development of the commercial strategy, operations and growth of the vertical</p> </li> <li> <p>Process Optimization and Management: You will have the opportunity to create and improve processes, for example managing partnerships to contribute to growth.</p> </li> <li> <p>You will work in close collaboration with the regional NFV, product, operations and marketing teams to implement new products and processes.</p> </li> <li> <p>Reconcile locals needs and technical capabilities to optimize our business performance</p> </li> <li> <p>Lead cross-functional team alignment to make our internal and external operations more efficient and scalable</p> </li> <li> <p>You will own the definition of KPIs and sales targets and drive operations to meet goals</p> </li> <li> <p>Constantly monitor fulfillment processes and recommend improvements to increase productivity and drive total revenue</p> </li> <li> <p>Understand the needs of stakeholders with competing priorities, while delivering solutions that satisfy both mutually</p> </li> <li> <p>Set a clear mission for your team and deploy strategies focused to meet these goals.</p> </li> <li> <p>Taking the company s vision and interpreting this to the local market, ensuring we re constantly evolving, innovating, and prioritizing the right projects to meet business needs.</p> </li> <li> <p>Collaborating with the product, regional departments working with all the supporting departments to ensure your market has their needs catered for, and are coordinated with upcoming changes to product, processes, and strategy.</p> </li> </ul> <p> </p> <p> <strong>What Did We Order?</strong> </p> <p> </p> <ul> <li> <p>You have at least 7 years of experience in relevant role</p> </li> <li> <p>You have significant experience in management and project management and you know how to define a strategy at a local level</p> </li> <li> <p>You feel comfortable in a rapidly changing environment. </p> </li> <li> <p>You are able to make decisions with through analysis</p> </li> <li> <p>You are able to move quickly from long-term thinking to immediate action.</p> </li> <li> <p>You are very adaptable to change and have the ability to execute quickly.</p> </li> <li> <p>You have excellent interpersonal skills and are able to collaborate with a variety of interlocutors, both internal and external</p> </li> <li> <p>You work in full autonomy and also collaborate with stakeholders, you are curious and eager to learn more about all aspects of Talabat and its industry to acquire skills and knowledge very quickly and become a field expert.</p></li></ul></div></div></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Database Administration &amp; Management:</p> <p>Install, configure, and maintain Microsoft SQL Server environments (multiple versions).</p> <p>Manage and administer PostgreSQL databases in production and development environments.</p> <p>Provide basic administration support for Oracle databases (secondary responsibility).</p> <p>Monitor database performance, identify bottlenecks, and implement tuning improvements.</p> <p>Manage database backup, recovery, and disaster recovery (DR) strategies.</p> <p>Manage and support database environments hosted on cloud platforms, ensuring performance, availability, security, and cost optimization.</p> <p>Perform regular health checks and ensure high availability.</p> <p>Maintain database security, including user roles, permissions, and access control.</p> <p>Ensure compliance with internal IT policies, security standards, and audit requirements.</p> <p> </p> <p>SQL Development &amp; Optimization:</p> <p> Design, develop, and optimize stored procedures, functions, views, and complex SQL queries.</p> <p> Perform query tuning and execution plan analysis to improve performance.</p> <p> Support application teams with efficient database design and query logic.</p> <p> Maintain and optimize database indexing strategies.</p> <p> Implement database auditing and logging mechanisms.</p> <p> </p> <p>Data Integration &amp; ETL:</p> <p> Design and support ETL processes for data migration, transformation, and integration.</p> <p> Work with ETL tools (e.g., SSIS or equivalent) to manage data pipelines.</p> <p> Ensure data accuracy, consistency, and integrity across systems.</p> <p> Support integration between ERP systems, data warehouse, and other applications.</p> <p> Assist in building data feeds for reporting tools such as Power BI.</p> <p> </p> <p>Monitoring &amp; Operations:</p> <p>Monitor database servers, jobs, and scheduled tasks.</p> <p>Troubleshoot and resolve database-related incidents within SLA.</p> <p>Review logs, disk usage, and system performance metrics.</p> <p>Coordinate with infrastructure teams for storage, backups, and server performance.</p> <p>Ensure database environments (Dev/UAT/Prod) are aligned and consistent.</p> <p>Support &amp; Collaboration:</p> <p>Provide database support for ERP systems and other enterprise applications.</p> <p>Assist developers in database-related issues and performance tuning.</p> <p>Coordinate with vendors for database-related support and upgrades.</p> <p>Participate in system upgrades, migrations, and implementation projects.</p> <p>Provide after-hours support when required.</p> <p> </p> <p> Documentation &amp; Governance:</p> <p>Maintain up-to-date database documentation (architecture, configurations, procedures).</p> <p>Document backup, recovery, and DR procedures.</p> <p>Ensure proper change management and version control for database objects.</p> <p>Support audits and compliance reviews related to databases.</p> <p> </p> <p> </p> <p>Security &amp; Data Governance Collaboration:</p> <p>Work closely with the Cybersecurity / SOC team to identify, assess, and remediate database-related vulnerabilities.</p> <p>Support vulnerability assessments, penetration testing activities, and ensure timely closure of database security findings.</p> <p>Implement database security best practices including patching, encryption, auditing, and access control.</p> <p>Participate in security incident response activities related to database systems.</p> <p>Contribute to Data Warehouse initiatives, supporting:</p> <p>Data governance frameworks and standards</p> <p>Master data management (MDM) practices</p> <p>Data quality and consistency across systems</p> <p>Design and understanding of data marts and data models</p> <p> Collaborate with Data Warehouse and BI teams to ensure proper data structuring, transformation, and availability.</p> <p> </p> <p>Vendor &amp; Contract Management (Database Domain):</p> <p>Act as the focal point for all database-related vendors, tools, and software solutions.</p> <p>Coordinate with vendors for support, maintenance, upgrades, and issue resolution.</p> <p>Manage and track database-related contracts, licenses, and renewals (e.g., SQL Server, PostgreSQL tools, monitoring solutions).</p> <p>Support the evaluation, selection, and implementation of new database technologies and tools in alignment with business requirements.</p> <p>Ensure all vendor activities comply with organizational policies, security standards, and governance frameworks.</p> <p>Work closely with procurement and IT management on database-related purchases and initiatives, providing technical input and recommendations.</p> <p>Monitor vendor performance and ensure adherence to agreed SLAs and support commitments.</p> <p> </p> <p> </p> <p>Day-To-Day Operations:</p> <p>Monitor and maintain the performance, availability, and overall health of the database systems, primarily Microsoft SQL Server and PostgreSQL, ensuring optimal functionality across production, UAT, and development environments.</p> <p>Execute, analyze, and continuously optimize complex SQL queries, stored procedures, functions, and views to support business applications, reporting requirements, and data integration processes.</p> <p>Proactively review database logs, job executions, and system resource utilization (CPU, memory, disk space), taking corrective actions to prevent performance degradation or system failures.</p> <p>Manage and monitor database backup processes, restoration procedures, and scheduled maintenance activities, ensuring data integrity and readiness for disaster recovery scenarios.</p> <p>Handle database user management activities, including creation, modification, and revocation of access rights, while ensuring compliance with security policies and segregation of duties.</p> <p>Collaborate closely with the Cybersecurity (SOC) team to monitor, assess, and remediate database-related vulnerabilities, participate in security incident investigations, and ensure timely application of patches and security controls.</p> <p><br></p></div></section>

<p><h4>Energy jobline overview</h4> <p>Energy Jobline is the largest and fastest growing global energy job board and energy hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.</p> <p>We focus on the oil & gas, renewables, engineering, power, and nuclear markets as well as emerging technologies in EV, battery, and fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.</p> <h4>Job purpose</h4> <p>The PCC Telecom Engineer is responsible for executing, coordinating, and supporting all pre-commissioning and commissioning activities related to the telecommunications systems of a large-scale oil & gas / LNG facility. The role ensures that telecom systems are installed, tested, commissioned, and handed over safely and in compliance with project specifications, international standards, and applicable codes.</p> <h4>Key responsibilities</h4> <p><strong>Pre-commissioning phase</strong></p> <ul> <li>Review and understand telecom engineering documents, including specifications, drawings, data sheets, method statements, commissioning procedures, and vendor documentation.</li> <li>Participate in system walkdowns, punch listing, and verification of installation completeness for telecom systems.</li> <li>Verify correctness of installation for telecom equipment, cabling, fiber optic systems, racks, cabinets, and interfaces.</li> <li>Support preparation and updating of pre-commissioning and commissioning test packs.</li> <li>Ensure all telecom systems are mechanically complete and ready for commissioning activities.</li> <li>Coordinate with construction, quality, and engineering teams to resolve technical queries and punch items.</li> </ul> <p><strong>Commissioning & start-up</strong></p> <ul> <li>Execute and supervise commissioning activities for telecom systems, including functional testing, integration testing, and system validation.</li> <li>Perform system tests such as loop checks, signal verification, end-to-end testing, and redundancy checks.</li> <li>Interface with vendors, subcontractors, and other discipline engineers during commissioning activities.</li> <li>Support energization, SAT (Site Acceptance Tests), and system integration with ICSS, safety, and IT networks.</li> <li>Identify, troubleshoot, and resolve telecom-related issues during commissioning and start-up.</li> <li>Assist in preparing systems for Ready for Start-Up (RFSU) and operational handover.</li> </ul> <h4>Telecom systems scope (typical)</h4> <ul> <li>Telecom network infrastructure (fiber optic & copper)</li> <li>Telephone systems (PABX / IP telephony)</li> <li>Public address & general alarm (PAGA) systems</li> <li>CCTV & security surveillance systems</li> <li>Access control & intrusion detection systems</li> <li>Radio communication systems (TETRA / UHF / VHF)</li> <li>Data networks & telecom cabinets</li> <li>Interfaces with control and safety systems</li> </ul> <h4>Safety, quality & documentation</h4> <ul> <li>Strictly comply with HSE policies, procedures, and site safety requirements at all times.</li> <li>Participate in toolbox talks, job safety analyses (JSA), and risk assessments.</li> <li>Ensure commissioning activities are performed in accordance with approved procedures and quality standards.</li> <li>Support compilation of as-built documentation, test records, and commissioning dossiers.</li> <li>Contribute to lessons learned and commissioning close-out reports.</li> </ul> <h4>Interface & coordination</h4> <ul> <li>Work closely with commissioning management, discipline leads, construction teams, and vendors.</li> <li>Coordinate with operations and maintenance representatives during system handover.</li> <li>Support planning and sequencing of telecom commissioning activities in line with overall project milestones.</li> </ul> <h4>Qualification requirements</h4> <ul> <li>Bachelor’s degree in telecommunications engineering, electrical engineering, or related discipline.</li> <li>Minimum 5–8 years of experience in telecom engineering, with significant exposure to pre-commissioning and commissioning activities.</li> <li>Proven experience on LNG, gas processing, or large-scale oil & gas projects.</li> <li>Strong understanding of international standards (IEC, ITU, IEEE) relevant to telecom systems.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Logistics &amp; Warehouse Supervisor Location: Muscat, Oman About the Role Health 4 All LLC is looking for a Logistics &amp; Warehouse Supervisor to manage the daily logistics and warehouse operations of the company. This role is responsible for ensuring products are imported, stored, and delivered safely, accurately, and on time. The successful candidate will work closely with suppliers, freight companies, customs agents, warehouse staff, and customers to maintain smooth supply chain operations. Key Responsibilities: Import, Shipping &amp; Customs: Coordinate shipment schedules with overseas suppliers. Arrange shipping through freight forwarders, airlines, and shipping companies. Monitor shipping costs and help reduce logistics expenses. Coordinate customs clearance for imported goods. Ensure all import documents meet Oman Customs requirements and government regulations. Check incoming shipments against purchase orders and packing lists to confirm correct quantity and condition. Warehouse &amp; Inventory: Supervise receiving, storing, and dispatching of goods. Keep the warehouse clean, organized, and safe. Ensure products are stored correctly, including temperature-controlled items. Monitor stock levels and work with the procurement team to avoid shortages or excess stock. Carry out regular stock counts and investigate any differences. Maintain accurate inventory records in the ERP system. Oversee product labelling, packing, and handling of damaged or returned goods. Prepare monthly inventory and stock reports. Train and supervise warehouse staff. Delivery &amp; Distribution: Plan and schedule deliveries to customers, hospitals, schools, and project sites. Coordinate with drivers and transport companies to ensure on-time deliveries. Monitor delivery progress and quickly resolve any delivery issues. Ensure delivery documents and invoices meet customer requirements. Supervise company vehicles and ensure insurance, vehicle registrations (Mulkiya), and driver licences are always up to date. Monitor vehicle usage and fuel consumption and recommend cost-saving improvements. Respond to customer delivery enquiries professionally. Documentation &amp; Administration: Prepare accurate invoices for wholesale customers. Enter customer purchase orders (LPOs) into the ERP system. Follow up on delivery documents and receipt vouchers. Maintain organized records of shipping documents, customs documents, delivery notes, and proof of delivery. Coordinate with freight forwarders, customs agents, and transport providers. Ensure all logistics activities follow company policies and relevant health and safety requirements. Third-Party Warehouse (3PL): Manage the relationship with the company's third-party warehouse provider. Monitor warehouse performance and service quality. Coordinate stock movements between the company and the 3PL warehouse. Carry out regular stock reconciliations and warehouse inspections. Ensure products, especially temperature-controlled healthcare products, are stored according to company and Ministry of Health requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications:</p><ul><li>Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.</li><li>Experience in logistics, warehouse, or supply chain operations.</li><li>Experience with import procedures and customs clearance in Oman is an advantage.</li></ul><p>Skills:</p><ul><li>Good planning and organizational skills.</li><li>Knowledge of logistics and import procedures.</li><li>Experience with warehouse and inventory management.</li><li>Good communication and coordination skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Strong problem-solving skills.</li><li>Good knowledge of Microsoft Excel and ERP systems (Zoho Books or similar).</li><li>High attention to detail.</li><li>Ability to lead and supervise a team.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an accounts payable and receivable officer to own the company's payment cycle and receivables management from day one.</p> <p>What the role covers</p> <ul> <li>Processing supplier invoices: receipt, coding, verification against purchase orders and contracts, and preparation of payment runs for approval</li> <li>Maintaining supplier master data and bank details, with appropriate fraud controls</li> <li>Processing employee expense claims and reconciling corporate travel agency invoices and card statements</li> <li>Preparing and issuing customer invoices, recording receipts, and monitoring overdue balances</li> <li>Daily bank account reconciliation and petty cash and corporate card record maintenance</li> <li>Applying payment controls including segregation of duties and dual authorisation</li> <li>Identifying and escalating anomalous transactions without delay</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years in an accounts payable, accounts receivable, or general accounting role</li> <li>Demonstrated experience operating end-to-end AP and AR processes</li> <li>Familiarity with corporate banking platforms and payment controls</li> <li>Working knowledge of Omani VAT</li> <li>Fluent in English; working Arabic preferred</li> <li>A part-qualification or accounting technician qualification is an advantage</li> <li>Experience in a regulated financial services entity or a start-up environment is also an advantage</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution under construction. The processes, systems, and controls are being built now, and the person in this role will help shape them. If you want to own your function properly from the start, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an accounts payable and receivable officer to own the company's payment cycle and receivables management from day one.</p> <p>What the role covers</p> <ul> <li>Processing supplier invoices: receipt, coding, verification against purchase orders and contracts, and preparation of payment runs for approval</li> <li>Maintaining supplier master data and bank details, with appropriate fraud controls</li> <li>Processing employee expense claims and reconciling corporate travel agency invoices and card statements</li> <li>Preparing and issuing customer invoices, recording receipts, and monitoring overdue balances</li> <li>Daily bank account reconciliation and petty cash and corporate card record maintenance</li> <li>Applying payment controls including segregation of duties and dual authorisation</li> <li>Identifying and escalating anomalous transactions without delay</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <ul> <li>At least five years in an accounts payable, accounts receivable, or general accounting role</li> <li>Demonstrated experience operating end-to-end AP and AR processes</li> <li>Familiarity with corporate banking platforms and payment controls</li> <li>Working knowledge of Omani VAT</li> <li>Fluent in English; working Arabic preferred</li> <li>A part-qualification or accounting technician qualification is an advantage</li> <li>Experience in a regulated financial services entity or a start-up environment is also an advantage</li> </ul> <p>What this is</p> <p>This is a founding-team role at an institution under construction. The processes, systems, and controls are being built now, and the person in this role will help shape them. If you want to own your function properly from the start, this is worth a conversation.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job F-4842-2-O - Construction Specialist (Coating &amp; Insulation) <p>Qualifications*</p><br><p>Bachelors Degree in Sciences or Engineering.</p><br><p><strong>Knowledge and/or Experience:-</strong></p><br><p> 8 years experience with Large Projects in Construction related disciplines (e.g., construction, installation, fabrication, execution, completion, hook-up, etc.) in the Oil &amp; Gas Industry, including as an expert for coating &amp; insulation. Additional relevant work experience may be substituted for technical education.<br> Good knowledge of Project Execution procedures and field management and techniques including fabrication, welding, lifting, mechanical testing and completions.</p><br><p><strong>Technical and Business Skills:-</strong></p><br><p> Experience with Oil and Gas companies, contractors, service companies, or heavy construction companies.<br> Knowledge of design standards, specifications, codes, and appropriate safety criteria related to major fabrication, transport, installation, brownfield execution, and hook-up, as applicable to the project scope.<br> Knowledge of offshore facilities and structures, onshore facilities, or yard operations as applicable to a project scope.<br> Knowledge of execution methods and risks associated with sour gas and LNG production facilities.<br> Experience working in large scale operating organizations in Operations, Projects, Subsurface, etc.</p><br> <br> <br> </div>

<div><br></div><div><strong>AFR Ops Specialist</strong></div><p> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>AFR Ops</strong> <strong>Specialist</strong> <strong>in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Specialist position </strong></p> <ul> <li>Engage with Customers under direct/close supervision for shipment information and incident/complaint management</li> <li>Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues</li> <li>Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Manage shipments under guidance in line with the customer service commitment</li> <li>Identify, gather and inform about exceptions/operational irregularities</li> <li>Understand, follow and support to improve shipment data quality</li> <li>Follow necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits. </li> <li>Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy</li> <li>Use available tools to monitor and highlight issues with performance</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>less than 2 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>