Operation Manager Jobs in Oman

<p><h4>Energy jobline overview</h4> <p>Energy Jobline is the largest and fastest growing global energy job board and energy hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.</p> <p>We focus on the oil & gas, renewables, engineering, power, and nuclear markets as well as emerging technologies in EV, battery, and fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.</p> <h4>Job purpose</h4> <p>The PCC Telecom Engineer is responsible for executing, coordinating, and supporting all pre-commissioning and commissioning activities related to the telecommunications systems of a large-scale oil & gas / LNG facility. The role ensures that telecom systems are installed, tested, commissioned, and handed over safely and in compliance with project specifications, international standards, and applicable codes.</p> <h4>Key responsibilities</h4> <p><strong>Pre-commissioning phase</strong></p> <ul> <li>Review and understand telecom engineering documents, including specifications, drawings, data sheets, method statements, commissioning procedures, and vendor documentation.</li> <li>Participate in system walkdowns, punch listing, and verification of installation completeness for telecom systems.</li> <li>Verify correctness of installation for telecom equipment, cabling, fiber optic systems, racks, cabinets, and interfaces.</li> <li>Support preparation and updating of pre-commissioning and commissioning test packs.</li> <li>Ensure all telecom systems are mechanically complete and ready for commissioning activities.</li> <li>Coordinate with construction, quality, and engineering teams to resolve technical queries and punch items.</li> </ul> <p><strong>Commissioning & start-up</strong></p> <ul> <li>Execute and supervise commissioning activities for telecom systems, including functional testing, integration testing, and system validation.</li> <li>Perform system tests such as loop checks, signal verification, end-to-end testing, and redundancy checks.</li> <li>Interface with vendors, subcontractors, and other discipline engineers during commissioning activities.</li> <li>Support energization, SAT (Site Acceptance Tests), and system integration with ICSS, safety, and IT networks.</li> <li>Identify, troubleshoot, and resolve telecom-related issues during commissioning and start-up.</li> <li>Assist in preparing systems for Ready for Start-Up (RFSU) and operational handover.</li> </ul> <h4>Telecom systems scope (typical)</h4> <ul> <li>Telecom network infrastructure (fiber optic & copper)</li> <li>Telephone systems (PABX / IP telephony)</li> <li>Public address & general alarm (PAGA) systems</li> <li>CCTV & security surveillance systems</li> <li>Access control & intrusion detection systems</li> <li>Radio communication systems (TETRA / UHF / VHF)</li> <li>Data networks & telecom cabinets</li> <li>Interfaces with control and safety systems</li> </ul> <h4>Safety, quality & documentation</h4> <ul> <li>Strictly comply with HSE policies, procedures, and site safety requirements at all times.</li> <li>Participate in toolbox talks, job safety analyses (JSA), and risk assessments.</li> <li>Ensure commissioning activities are performed in accordance with approved procedures and quality standards.</li> <li>Support compilation of as-built documentation, test records, and commissioning dossiers.</li> <li>Contribute to lessons learned and commissioning close-out reports.</li> </ul> <h4>Interface & coordination</h4> <ul> <li>Work closely with commissioning management, discipline leads, construction teams, and vendors.</li> <li>Coordinate with operations and maintenance representatives during system handover.</li> <li>Support planning and sequencing of telecom commissioning activities in line with overall project milestones.</li> </ul> <h4>Qualification requirements</h4> <ul> <li>Bachelor’s degree in telecommunications engineering, electrical engineering, or related discipline.</li> <li>Minimum 5–8 years of experience in telecom engineering, with significant exposure to pre-commissioning and commissioning activities.</li> <li>Proven experience on LNG, gas processing, or large-scale oil & gas projects.</li> <li>Strong understanding of international standards (IEC, ITU, IEEE) relevant to telecom systems.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Logistics &amp; Warehouse Supervisor Location: Muscat, Oman About the Role Health 4 All LLC is looking for a Logistics &amp; Warehouse Supervisor to manage the daily logistics and warehouse operations of the company. This role is responsible for ensuring products are imported, stored, and delivered safely, accurately, and on time. The successful candidate will work closely with suppliers, freight companies, customs agents, warehouse staff, and customers to maintain smooth supply chain operations. Key Responsibilities: Import, Shipping &amp; Customs: Coordinate shipment schedules with overseas suppliers. Arrange shipping through freight forwarders, airlines, and shipping companies. Monitor shipping costs and help reduce logistics expenses. Coordinate customs clearance for imported goods. Ensure all import documents meet Oman Customs requirements and government regulations. Check incoming shipments against purchase orders and packing lists to confirm correct quantity and condition. Warehouse &amp; Inventory: Supervise receiving, storing, and dispatching of goods. Keep the warehouse clean, organized, and safe. Ensure products are stored correctly, including temperature-controlled items. Monitor stock levels and work with the procurement team to avoid shortages or excess stock. Carry out regular stock counts and investigate any differences. Maintain accurate inventory records in the ERP system. Oversee product labelling, packing, and handling of damaged or returned goods. Prepare monthly inventory and stock reports. Train and supervise warehouse staff. Delivery &amp; Distribution: Plan and schedule deliveries to customers, hospitals, schools, and project sites. Coordinate with drivers and transport companies to ensure on-time deliveries. Monitor delivery progress and quickly resolve any delivery issues. Ensure delivery documents and invoices meet customer requirements. Supervise company vehicles and ensure insurance, vehicle registrations (Mulkiya), and driver licences are always up to date. Monitor vehicle usage and fuel consumption and recommend cost-saving improvements. Respond to customer delivery enquiries professionally. Documentation &amp; Administration: Prepare accurate invoices for wholesale customers. Enter customer purchase orders (LPOs) into the ERP system. Follow up on delivery documents and receipt vouchers. Maintain organized records of shipping documents, customs documents, delivery notes, and proof of delivery. Coordinate with freight forwarders, customs agents, and transport providers. Ensure all logistics activities follow company policies and relevant health and safety requirements. Third-Party Warehouse (3PL): Manage the relationship with the company's third-party warehouse provider. Monitor warehouse performance and service quality. Coordinate stock movements between the company and the 3PL warehouse. Carry out regular stock reconciliations and warehouse inspections. Ensure products, especially temperature-controlled healthcare products, are stored according to company and Ministry of Health requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications:</p><ul><li>Bachelor's Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.</li><li>Experience in logistics, warehouse, or supply chain operations.</li><li>Experience with import procedures and customs clearance in Oman is an advantage.</li></ul><p>Skills:</p><ul><li>Good planning and organizational skills.</li><li>Knowledge of logistics and import procedures.</li><li>Experience with warehouse and inventory management.</li><li>Good communication and coordination skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Strong problem-solving skills.</li><li>Good knowledge of Microsoft Excel and ERP systems (Zoho Books or similar).</li><li>High attention to detail.</li><li>Ability to lead and supervise a team.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Driver &amp; Logistics Officer is responsible for ensuring timely and accurate deliveries while supporting warehouse, logistics, and office operations.<br> The role ensures smooth coordination of store activities, shipment handling, and administrative support, contributing to overall operational efficiency and client satisfaction.<br> Job Responsibilities Delivery and Logistics Ensure timely deliveries to clients, including deliveries within and outside Muscat as required.<br> Handle store and office deliveries, including new devices and E-Store orders.<br> Manage delivery documentation (invoices, proof of delivery) ensuring accuracy and completeness.<br> Warehouse and Store Management Support daily warehouse/store operations in coordination with the warehouse team.<br> Take full responsibility for store organization and stock monitoring, ensuring minimum stock levels are maintained.<br> Coordinate and handle RGRs and all related import/export shipment activities in collaboration with Supply Chain team.<br> Obtain the necessary government approvals related to import activities.<br> Finance Support Support the Finance team with client payment collections and ensure proper and timely settlement of cash receivables.<br> Deposit cheques in the bank as required.<br> Office and Administrative Support Assist in procurement and replenishment of office supplies (stationery, pantry, etc.<br>). Provide general administrative and office support as assigned.<br> Minimum Qualifications: 1-3 years’ minimum experience in: Delivery and distribution operations Warehouse/store handling Basic logistics coordination (shipments, returns, or documentation) Driving License &amp; Vehicle Required Skills: Strong interpersonal and communication skills Ability to handle logistics coordination and documentation Time management and multitasking abilities Professional, reliable, and presentable</span> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Database Administration &amp; Management:</p> <p>Install, configure, and maintain Microsoft SQL Server environments (multiple versions).</p> <p>Manage and administer PostgreSQL databases in production and development environments.</p> <p>Provide basic administration support for Oracle databases (secondary responsibility).</p> <p>Monitor database performance, identify bottlenecks, and implement tuning improvements.</p> <p>Manage database backup, recovery, and disaster recovery (DR) strategies.</p> <p>Manage and support database environments hosted on cloud platforms, ensuring performance, availability, security, and cost optimization.</p> <p>Perform regular health checks and ensure high availability.</p> <p>Maintain database security, including user roles, permissions, and access control.</p> <p>Ensure compliance with internal IT policies, security standards, and audit requirements.</p> <p> </p> <p>SQL Development &amp; Optimization:</p> <p> Design, develop, and optimize stored procedures, functions, views, and complex SQL queries.</p> <p> Perform query tuning and execution plan analysis to improve performance.</p> <p> Support application teams with efficient database design and query logic.</p> <p> Maintain and optimize database indexing strategies.</p> <p> Implement database auditing and logging mechanisms.</p> <p> </p> <p>Data Integration &amp; ETL:</p> <p> Design and support ETL processes for data migration, transformation, and integration.</p> <p> Work with ETL tools (e.g., SSIS or equivalent) to manage data pipelines.</p> <p> Ensure data accuracy, consistency, and integrity across systems.</p> <p> Support integration between ERP systems, data warehouse, and other applications.</p> <p> Assist in building data feeds for reporting tools such as Power BI.</p> <p> </p> <p>Monitoring &amp; Operations:</p> <p>Monitor database servers, jobs, and scheduled tasks.</p> <p>Troubleshoot and resolve database-related incidents within SLA.</p> <p>Review logs, disk usage, and system performance metrics.</p> <p>Coordinate with infrastructure teams for storage, backups, and server performance.</p> <p>Ensure database environments (Dev/UAT/Prod) are aligned and consistent.</p> <p>Support &amp; Collaboration:</p> <p>Provide database support for ERP systems and other enterprise applications.</p> <p>Assist developers in database-related issues and performance tuning.</p> <p>Coordinate with vendors for database-related support and upgrades.</p> <p>Participate in system upgrades, migrations, and implementation projects.</p> <p>Provide after-hours support when required.</p> <p> </p> <p> Documentation &amp; Governance:</p> <p>Maintain up-to-date database documentation (architecture, configurations, procedures).</p> <p>Document backup, recovery, and DR procedures.</p> <p>Ensure proper change management and version control for database objects.</p> <p>Support audits and compliance reviews related to databases.</p> <p> </p> <p> </p> <p>Security &amp; Data Governance Collaboration:</p> <p>Work closely with the Cybersecurity / SOC team to identify, assess, and remediate database-related vulnerabilities.</p> <p>Support vulnerability assessments, penetration testing activities, and ensure timely closure of database security findings.</p> <p>Implement database security best practices including patching, encryption, auditing, and access control.</p> <p>Participate in security incident response activities related to database systems.</p> <p>Contribute to Data Warehouse initiatives, supporting:</p> <p>Data governance frameworks and standards</p> <p>Master data management (MDM) practices</p> <p>Data quality and consistency across systems</p> <p>Design and understanding of data marts and data models</p> <p> Collaborate with Data Warehouse and BI teams to ensure proper data structuring, transformation, and availability.</p> <p> </p> <p>Vendor &amp; Contract Management (Database Domain):</p> <p>Act as the focal point for all database-related vendors, tools, and software solutions.</p> <p>Coordinate with vendors for support, maintenance, upgrades, and issue resolution.</p> <p>Manage and track database-related contracts, licenses, and renewals (e.g., SQL Server, PostgreSQL tools, monitoring solutions).</p> <p>Support the evaluation, selection, and implementation of new database technologies and tools in alignment with business requirements.</p> <p>Ensure all vendor activities comply with organizational policies, security standards, and governance frameworks.</p> <p>Work closely with procurement and IT management on database-related purchases and initiatives, providing technical input and recommendations.</p> <p>Monitor vendor performance and ensure adherence to agreed SLAs and support commitments.</p> <p> </p> <p> </p> <p>Day-To-Day Operations:</p> <p>Monitor and maintain the performance, availability, and overall health of the database systems, primarily Microsoft SQL Server and PostgreSQL, ensuring optimal functionality across production, UAT, and development environments.</p> <p>Execute, analyze, and continuously optimize complex SQL queries, stored procedures, functions, and views to support business applications, reporting requirements, and data integration processes.</p> <p>Proactively review database logs, job executions, and system resource utilization (CPU, memory, disk space), taking corrective actions to prevent performance degradation or system failures.</p> <p>Manage and monitor database backup processes, restoration procedures, and scheduled maintenance activities, ensuring data integrity and readiness for disaster recovery scenarios.</p> <p>Handle database user management activities, including creation, modification, and revocation of access rights, while ensuring compliance with security policies and segregation of duties.</p> <p>Collaborate closely with the Cybersecurity (SOC) team to monitor, assess, and remediate database-related vulnerabilities, participate in security incident investigations, and ensure timely application of patches and security controls.</p> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Job purpose:</b></p><p><br></p><p>The Senior Low-Programming Systems Developer is responsible for designing, developing, and maintaining high-quality web and mobile applications using the OutSystems Low-Programming platform. This role requires advanced technical expertise, strong problem-solving skills, and the ability to collaborate effectively with multidisciplinary teams to deliver scalable, secure, and efficient digital solutions.</p><p><br></p><p><b>Tasks and responsibilities:</b></p><p><br></p><p>Leading the design, development, and deployment of applications using the OutSystems platform in line with business requirements.</p><p><br></p><p>Building and maintaining front-end and back-end application modules while ensuring performance, scalability, and the application of best security practices.</p><p><br></p><p>Integrate OutSystems applications with databases, application programming interfaces (APIs), and external systems using REST/SOAP and other integration techniques.</p><p><br></p><p>Ensuring the quality of solutions through comprehensive testing, error correction, and performance improvement.</p><p><br></p><p>Active participation in Agile meetings and methodologies such as Scrum meetings, Sprint planning, and improvement and review sessions.</p><p><br></p><p>Applying best practices in user experience and user interface (UI/UX) in developing responsive and user-friendly applications.</p><p><br></p><p>Collaborating with business analysts, architects, and project managers to transform functional requirements into effective technical solutions.</p><p><br></p><p>Maintaining high software standards through code review and adherence to OutSystems architecture and best practices.</p><p><br></p><p>Developing applications according to a Minimum Viable Product (MVP) approach while ensuring ease of maintenance and scalability.</p><p><br></p><p>Supporting and guiding junior developers, enhancing their skills development, and ensuring the quality of code within the team.</p><p><br></p><p>Identifying and proactively addressing technical debts and proposing improvements to the systems' architecture.</p><p><br></p><p>Keeping up with updates to the OutSystems platform, modern tools and frameworks, and applying innovations to improve project implementation.</p><p><br></p><p><b>Qualifications and experience:</b></p><p><br></p><p>Bachelor's degree in Computer Science, Software Engineering, or any related field.</p><p><br></p><p>At least 6 years of experience in application development, including at least 3 years using OutSystems.</p><p><br></p><p>OutSystems certification at the Professional or Expert level is a prerequisite.</p><p><br></p><p>Strong knowledge of front-end and back-end development in OutSystems, Service Studio, Integration Studio and Lifetime tools.</p><p><br></p><p>Experience in dealing with relational databases such as SQL Server, MySQL, or Oracle.</p><p><br></p><p>Proven experience in code testing, CI/CD fonts, and version control systems such as Git.</p><p><br></p><p>A strong understanding of software design principles, architecture, and security best practices.</p><p><br></p><p>The ability to work independently and take responsibility for the outputs.</p><p><br></p><p>Excellent skills in analysis, error correction, and technical guidance.</p><p><br></p><p>Strong communication skills and the ability to work within a team environment</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>1. Solution Strategy &amp; Hybrid Architecture</strong></p> <ul> <li> <p>Integrated Design: Architect end-to-end solutions that unify compute, storage, virtualization, and backup with a "Security-First" mindset.</p> </li> </ul> <ul> <li> <p>Domain Expertise: Design high-availability (HA) and Disaster Recovery (DR) frameworks utilizing industry-leading stacks (VMware, Hyper-V, Veeam, Dell EMC, HPE, Pure Storage, etc.). Design Data and AI based solutions based on the use cases or customer requirements.</p> </li> </ul> <ul> <li> <p>Physical Infrastructure: Lead Data Center design including rack/cabinet layouts, complex power planning ($N+1$, $2N$ redundancy, PDU distribution), and DCIM tool integration.</p> </li> </ul> <ul> <li> <p>Modernization: Identify opportunities to transition legacy workloads into modern, containerized, or cloud-hybrid application environments.</p> </li> </ul> <p><strong>2. Technical Leadership &amp; Consultation </strong></p> <ul> <li> <p>Discovery &amp; Analysis: Lead deep-dive discovery sessions to map customer workloads and business requirements against technical gaps in their current state.</p> </li> </ul> <ul> <li> <p>HLD/LLD Excellence: Produce comprehensive High-Level and Low-Level Designs that serve as the blueprint for both sales approval and post-sales implementation.</p> </li> </ul> <ul> <li> <p>Proof of Value (PoV): Orchestrate complex POCs and technical workshops that demonstrate the tangible value of the proposed multi-vendor solutions.</p> </li> </ul> <p><strong>3. Cyber Security Integration </strong></p> <ul> <li> <p>Resilience by Design: Ensure all infrastructure and application proposals align with industry security frameworks (e.g., NIST, ISO 27001).</p> </li> </ul> <ul> <li> <p>Data Protection: Design immutable backup architectures and ransomware recovery strategies using tools like Rubrik, Cohesity, and Zerto.</p></li> </ul> <ul> <li> <p>Threat Surface Reduction: Integrate security layers into the infrastructure stack to protect against lateral movement and data exfiltration.</p> </li> </ul> <p><strong>4. Bid Management &amp; Proposal Development </strong></p> <ul> <li> <p>Strategic Proposals: Lead technical responses for high-value RFPs/RFIs, ensuring the solution is commercially viable and technically superior.</p> </li> </ul> <ul> <li> <p>BoM Precision: Develop accurate Bills of Materials (BoM) with detailed technical justifications to minimize scope creep and maximize project success.</p> </li> </ul> <ul> <li> <p>Competitive Intelligence: Provide "kill-sheets" and competitive analysis to the sales team to differentiate our offerings from competitors.</p> </li> </ul> <p><strong>5. Collaboration &amp; Knowledge Excellence </strong></p> <ul> <li> <p>Ecosystem Alignment: Act as the technical liaison between Sales, Professional Services, and Vendor Alliance partners to stay ahead of product roadmaps.</p> </li> </ul> <ul> <li> <p>Mentorship: Conduct internal "Brown Bag" sessions and training to upskill junior engineers and account managers on emerging trends.</p> </li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education:</strong><br> Minimum: Degree in Computer Science<br> Desired: IT industry/vendor certifications</p> <p><strong>Experience:</strong><br> Minimum: 5 years<br> Desired: 7+ years</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview: Lead the Finance &amp; Accounts function, driving financial strategy, planning, governance, treasury, compliance, and business performance. Partner with senior leadership to support growth, expansion, investment decisions, and effective capital utilization for FMCG background only. Finance Director will lead and manage the FMCG companys overall financial strategy, finance operations, treasury, reporting, budgeting, compliance, and investment deployment functions while partnering with leadership to support strategic growth and operational excellence. Strong experience in financial planning, treasury management, and capital deployment for FMCG background only. Requires an individual who has successfully managed complex FMCG operations, driven transformation initiatives, and navigated business growth, governance, and control challenges within larger and more competitive markets. Key Responsibilities: Manage overall Finance &amp; Accounts operations for . Lead budgeting, forecasting, MIS, reporting, and financial analysis. Oversee treasury, cash flow, banking, and fund management. Ensure statutory compliance, audits, taxation, and financial controls. Support strategic initiatives, business growth, and transformation. Provide financial insights to Board and senior management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>CA / CPA / CIMA or equivalent qualification. Strong FMCG industry experience. Proven expertise in finance strategy, treasury, budgeting, and compliance. Mandatory experience in Muscat, Oman, or GCC region. Experience with large FMCG organizations and strategic leadership preferred. Proven track record of managing complex FMCG environments, driving transformation, improving controls, and enabling business growth. Strong combination of strategic leadership, operational excellence, and execution capability. Ideal Candidate: A commercially driven finance leader with extensive FMCG experience who has successfully managed large-scale operations, supported expansion strategies, strengthened governance frameworks, and delivered sustainable business performance in competitive markets.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p></p> <p>Culmen is hiring a <strong>Maritime Intelligence Advisor</strong> to support a short-term assignment in Oman.</p> <p> </p> <p>The advisor will play a critical role in helping to develop the curriculum and methods for all source intelligence collection and intelligence fusion with emphasis on the maritime domain, as well as providing informed recommendations on integrated joint operations and unified action.</p> <p> </p> <p> <strong>Estimated up to 140 hours from June - July 2026 CONUS (up to 40 hours per month) and OCONUS (up to 100 hours per month).</strong> </p> <p> <strong> </strong> </p> What You ll Do in Your New Role<br><div> <div> <div> <p>The Maritime Intelligence Advisor will have the following responsibilities:</p> <p> </p> <ul> <li>Develop and teach an all source intelligence fusion course for the Royal Navy of Oman (RNO) that will enable improved maritime border security operations.</li> <li>Develop the curriculum for the initial intelligence fusion course with emphasis on the Maritime Domaine.</li> <li>Implement a train the trainer program for the course that the RNO can continue teach future courses.</li> </ul> </div> </div> </div> Required Qualifications<br><div> <div> <div> <p>The advisor should have experience with:</p> <ul> <li>Intelligence collection, analysis and dissemination;</li> <li>Design and management of intelligence collection plans and requirements from different sources;</li> <li>Analytic tools and methodologies used in intelligence collection;</li> <li>Intelligence fusion techniques, integration and correlation of multi-source data, data validation, verification, and reliability assessment;</li> <li>Fusion center operations and workflow;</li> <li>Designing, delivering, or supporting training and education on maritime operations;</li> <li>Joint Interagency Task Force operations; and</li> <li>Commercial shipping monitoring procedures and counter illicit trafficking practices.</li> </ul> </div> </div> </div> About the Company<br><div> <div> <div> <p>Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.</p> <p> </p> <p> </p> <p>To learn more about Culmen International, please visit www.culmen.com</p> <p> </p> <p><br></p></div></div></div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>We are looking for a Head of NFV to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.</strong></p><br><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><br><ul><li><p>As the Head of NFV, you will be responsible for the success of Talabat in your country, create work-class experience for customers, defining the operating procedures and KPIs.</p><br><br></li><li><p>Strategy: Your mission will be to define strategic priorities, develop roadmaps, and make financial decisions</p><br><br></li><li><p>Execution: You will participate in the development of the commercial strategy, operations and growth of the vertical</p><br><br></li><li><p>Process Optimization and Management: You will have the opportunity to create and improve processes, for example managing partnerships to contribute to growth.</p><br><br></li><li><p>You will work in close collaboration with the regional NFV, product, operations and marketing teams to implement new products and processes.</p><br><br></li><li><p>Reconcile locals’ needs and technical capabilities to optimize our business performance</p><br><br></li><li><p>Lead cross-functional team alignment to make our internal and external operations more efficient and scalable</p><br><br></li><li><p>You will own the definition of KPIs and sales targets and drive operations to meet goals</p><br><br></li><li><p>Constantly monitor fulfillment processes and recommend improvements to increase productivity and drive total revenue</p><br><br></li><li><p>Understand the needs of stakeholders with competing priorities, while delivering solutions that satisfy both mutually</p><br><br></li><li><p>Set a clear mission for your team and deploy strategies focused to meet these goals.</p><br><br></li><li><p>Taking the company’s vision and interpreting this to the local market, ensuring we’re constantly evolving, innovating, and prioritizing the right projects to meet business needs.</p><br><br></li><li><p>Collaborating with the product, regional departments – working with all the supporting departments to ensure your market has their needs catered for, and are coordinated with upcoming changes to product, processes, and strategy.</p><br><br></li></ul><br><p><strong>What Did We Order?</strong></p><br><br><br><ul><li><p>You have at least 7 years of experience in relevant role</p><br><br></li><li><p>You have significant experience in management and project management and you know how to define a strategy at a local level</p><br><br></li><li><p>You feel comfortable in a rapidly changing environment.&nbsp;</p><br><br></li><li><p>You are able to make decisions with through analysis</p><br><br></li><li><p>You are able to move quickly from long-term thinking to immediate action.</p><br><br></li><li><p>You are very adaptable to change and have the ability to execute quickly.</p><br><br></li><li><p>You have excellent interpersonal skills and are able to collaborate with a variety of interlocutors, both internal and external</p><br><br></li><li><p>You work in full autonomy and also collaborate with stakeholders, you are curious and eager to learn more about all aspects of Talabat and its industry to acquire skills and knowledge very quickly and become a field expert.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e d'Essais en Vol F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Au sein de la Direction Ingénierie des Systèmes de Drones, et plus particulièrement du pôle Opérations et Moyens, nous souhaitons renforcer notre équipe pour les missions suivantes.<br>Préparation des campagnes d'essais :<br>• Accompagner le responsable des essais pour élaborer un programme compatible avec les besoins spécifiques et adapté à la configuration des moyens d'essais, en tenant compte des éventuelles contraintes de la zone d'essais.<br>• Participer à la préparation et à la planification des campagnes d'essais : intégration, qualification industrielle ou qualification étatique.<br>• Contribuer à la rédaction du programme d'essais, des notes d'organisation et de la Revue d'Aptitude aux Essais.<br>• Être garant du suivi des configurations applicables aux essais.<br>• Participer activement à la préparation logistique et aux briefings avec les équipages.<br>Suivi et gestion de la campagne :<br>• Assurer le déroulement opérationnel de la campagne et le suivi de l'état des matériels.<br>• Réaliser les contrôles et la remise en état des équipements post-campagne.<br>• Remonter les faits techniques rencontrés en cours d'essais.<br>• Participer à la rédaction des comptes rendus d'essais.</p><br><br><p>Le poste proposé au sein du développement des activités drones revêt une dimension stratégique et opérationnelle majeure. Il s'adresse à un profil disposant d'une expérience significative sur le terrain, dans un environnement technique exigeant, dans une dynamique d'innovation, de rigueur et d'adaptation qui caractérisent nos projets au sein de la filière drones et systèmes embarqués.<br>Polyvalence et expertise opérationnelle (aspects mécaniques, électrotechniques, électroniques, câblage et systèmes hydrauliques), pilotage de démarches d'amélioration continue des processus.</p><br><br><p>• Diplômé(e) d'une école d'ingénieur, ou d'un cursus universitaire équivalent, vous disposez d'une solide expérience en aéronautique et d'excellentes compétences techniques dans le domaine des essais en aéronautique<br>• Votre expérience vous permet de faire preuve d'analyse, de recul critique et d'agilité dans la gestion de projets complexes.<br>• Persévérant(e) et adaptable, vous savez coordonner, écouter et fédérer les équipes pour atteindre les objectifs fixés.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting and optimizing retail POS operations and SAP integration, ensuring seamless store operations, accurate data flow, timely issue resolution, and coordination with business users, vendors, and IT teams.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Logistics &amp; Freight Coordinator supports MARSA LNG Operations by providing back-office supply chain and logistics coordination from Muscat in support of the Sohar site.</p> <p>The service holder ensures the efficient coordination of material &amp; personnel flows in full compliance with technical, commercial, and safety requirements during construction, commissioning, startup and production phase of the Marsa LNG Bunkering Project. He/She is directly responsible for freight forwarding activities (land, sea, air), contributing to safe, timely and cost-effective logistics operations.</p> <p>The job holder acts as a key interface between technical teams, suppliers, and leadership to secure high-quality services and materials while upholding governance, transparency, and operational excellence. He/She will be a major actor in ensuring the readiness of all resources through proper and efficient management of the Logistics &amp; Freight Forwarding Contracts.</p> <p>The service holder works in close coordination with the Sohar site logistics team and multiple internal and external stakeholders to ensure logistics operations are executed in compliance with Company procedures, HSE requirements, and local regulations.</p> <p>MARSA LNG Operations relies on a LEAN organization with multi-competencies personnel. This Service Description is not exhaustive and only highlights the key activities, responsibilities and accountabilities.</p> <p>The job holder works permanently in an interdisciplinary environment where he/she establishes logistics procedures &amp; relevant documents and participates to the preparation and the optimization of the economic performance of the Marsa LNG Bunkering Project, in strict compliance with Company standards and requirements.</p> <p>The perimeter includes all MARSA LNG Bunkering Project Logistics &amp; Freight Forwarding operations, such as but not limited to Construction operations, General Services, Production related logistics, Marine operations, etc.</p> <p><strong>Key activities during the Project phase and in Operations:</strong></p> <p><strong>HSE</strong></p> <ul> <li>Demonstrate personal commitment to the HSE Policy.</li> <li>Actively participate in Company safety awareness and initiative schemes.</li> <li>Strictly adhere to the responsibilities and contents detailed in the Company s Health, Safety and Environmental Policy and supporting information</li> <li>Ensure logistics and transportation activities comply with Company HSE requirements and Oman regulations.</li> <li>Promote safe logistics practices with service providers and suppliers.</li> </ul> <p><strong>Supply Chain &amp; Site Logistics Support</strong></p> <ul> <li>Provide daily back-office logistics and supply chain support to the Sohar site logistics team.</li> <li>Coordinate material movements between suppliers, warehouses and site.</li> <li>Interface with site personnel to anticipate logistics needs and constraints.</li> </ul> <p><strong>Freight Forwarding &amp; Transportation</strong></p> <ul> <li>Propose appropriate freight forwarding strategy for Company items and adapt it to the circumstances to ensure and enhance material delivery at site.</li> <li>Coordinate and follow up all freight forwarding activities (domestic and international).</li> <li>Liaise with all relevant external stakeholders, such as but not limited to freight forwarders, transporters, customs brokers, marine warranty surveyors, etc.</li> <li>Ensure timely execution of shipments and proactive management of delays or deviations.</li> <li>Liaise with Local Customs to ensure compliance with import/export regulations and customs requirements.</li> </ul> <p><strong>Documentation &amp; Reporting</strong></p> <ul> <li>Prepare, verify and control logistics and shipping documentation (invoices, packing lists, AWB / BL, customs documents).</li> <li>Maintain proper tracking and reporting of shipments and logistics activities.</li> <li>Support logistics KPIs and performance monitoring.</li> </ul> <p><strong>Cost &amp; Contract Awareness</strong></p> <ul> <li>Support logistics cost follow-up and participate in cost optimization initiatives.</li> <li>Ensure logistics activities are performed in line with applicable contracts and procedures.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Professional Experience: 5 years of experience in supply chain, logistics, or freight forwarding</p> <p>Hands-on experience with freight forwarding and customs processes is essential, preferably in an O&amp;G environment</p> <p>Experience supporting operational or industrial sites is a strong advantage Experience in Middle East appreciated</p> <p>Experience in similar position (years): 2 to 5 years experience in freight forwarding &amp; logistics, preferably in O&amp;G industry.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The job holder acts as a key interface between technical teams, suppliers, and leadership to secure high-quality services and materials while upholding governance, transparency, and operational excellence. He/She will be a major actor in ensuring the readiness of all resources through proper and efficient management of the Logistics &amp; Freight Forwarding Contracts.</p> <p>The service holder works in close coordination with the Sohar site logistics team and multiple internal and external stakeholders to ensure logistics operations are executed in compliance with Company procedures, HSE requirements, and local regulations.</p> <p>MARSA LNG Operations relies on a LEAN organization with multi-competencies personnel. This Service Description is not exhaustive and only highlights the key activities, responsibilities and accountabilities.</p> <p>The job holder works permanently in an interdisciplinary environment where he/she establishes logistics procedures &amp; relevant documents and participates to the preparation and the optimization of the economic performance of the Marsa LNG Bunkering Project, in strict compliance with Company standards and requirements.</p> <p> </p> <p>The perimeter includes all MARSA LNG Bunkering Project Logistics &amp; Freight Forwarding operations, such as but not limited to Construction operations, General Services, Production related logistics, Marine operations, etc.</p> <p> </p> <p><strong>Key activities during the Project phase and in Operations:</strong></p> <p> </p> <p><strong>HSE</strong></p> <p> Demonstrate personal commitment to the HSE Policy.</p> <p> Actively participate in Company safety awareness and initiative schemes.</p> <p> Strictly adhere to the responsibilities and contents detailed in the Company s Health, Safety and Environmental Policy and supporting information</p> <p> Ensure logistics and transportation activities comply with Company HSE requirements and Oman regulations.</p> <p> Promote safe logistics practices with service providers and suppliers.</p> <p> </p> <p><strong>Supply Chain &amp; Site Logistics Support</strong></p> <p> Provide daily back-office logistics and supply chain support to the Sohar site logistics team.</p> <p> Coordinate material movements between suppliers, warehouses and site.</p> <p> Interface with site personnel to anticipate logistics needs and constraints.</p> <p> </p> <p><strong>Freight Forwarding &amp; Transportation</strong></p> <p> Propose appropriate freight forwarding strategy for Company items and adapt it to the circumstances to ensure and enhance material delivery at site.</p> <p> Coordinate and follow up all freight forwarding activities (domestic and international).</p> <p> Liaise with all relevant external stakeholders, such as but not limited to freight forwarders, transporters, customs brokers, marine warranty surveyors, etc.</p> <p> Ensure timely execution of shipments and proactive management of delays or deviations.</p> <p> Liaise with Local Customs to ensure compliance with import/export regulations and customs requirements.</p> <p> </p> <p><strong>Documentation &amp; Reporting</strong></p> <p> Prepare, verify and control logistics and shipping documentation (invoices, packing lists, AWB / BL, customs documents).</p> <p> Maintain proper tracking and reporting of shipments and logistics activities.</p> <p> Support logistics KPIs and performance monitoring.</p> <p> </p> <p><strong>Cost &amp; Contract Awareness</strong></p> <p> Support logistics cost follow-up and participate in cost optimization initiatives.</p> <p> Ensure logistics activities are performed in line with applicable contracts and procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Professional Experience: 5 years of experience in supply chain, logistics, or freight forwarding</p> <p>Hands-on experience with freight forwarding and customs processes is essential, preferably in an O&amp;G environment</p> <p>Experience supporting operational or industrial sites is a strong advantage Experience in Middle East appreciated</p> <p>Experience in similar position (years): 2 to 5 years experience in freight forwarding &amp; logistics, preferably in O&amp;G industry.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Support daily office operations by handling administrative and clerical tasks efficiently.</li><li>Assist in executing marketing activities, including social media coordination, promotions, and basic content preparation.</li><li>Maintain and organize office records, documents, and filing systems (both physical and digital).</li><li>Manage garage inventory by tracking tools, equipment, and supplies, ensuring proper stock levels and reporting shortages.</li><li>Handle government-related processes, including documentation, submissions, and follow-ups with relevant authorities.</li><li>Assist in case handling by coordinating documentation and maintaining accurate records of ongoing cases.</li><li>Liaise and coordinate with legal representatives (lawyers) regarding case updates, documentation, and scheduling.</li><li>Ensure compliance with company policies and local regulations in administrative and operational activities.</li><li>Prepare reports, summaries, and updates for management regarding administrative, inventory, and case-related matters.</li><li> Provide general support to different departments as required to ensure smooth business operations.</li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Prior experience in a similar administrative or operational role will be preferred.</li><li>Bachelor’s degree in a relevant field will be considered an advantage.</li><li>Fluency in both English and Arabic (written and spoken) is required.</li><li>Good understanding of the local market and familiarity with relevant business activities.</li><li>Effective communication and interpersonal skills.</li><li>Ability to coordinate with internal teams, external stakeholders, and government authorities.</li><li>Basic knowledge of marketing activities and administrative processes.</li></ul></div>

<div><br></div><div><strong>AFR Ops Specialist</strong></div><p> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>AFR Ops</strong> <strong>Specialist</strong> <strong>in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Specialist position </strong></p> <ul> <li>Engage with Customers under direct/close supervision for shipment information and incident/complaint management</li> <li>Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues</li> <li>Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Manage shipments under guidance in line with the customer service commitment</li> <li>Identify, gather and inform about exceptions/operational irregularities</li> <li>Understand, follow and support to improve shipment data quality</li> <li>Follow necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits. </li> <li>Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy</li> <li>Use available tools to monitor and highlight issues with performance</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>less than 2 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Oversee daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.</li><li>Lead, train, and mentor a team of warehouse staff, fostering a culture of teamwork and accountability.</li><li>Implement inventory control measures, conducting regular audits to maintain accuracy and minimize discrepancies.</li><li>Coordinate incoming and outgoing shipments, ensuring timely and accurate delivery to customers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>A high school diploma or equivalent; a degree in logistics or supply chain management is preferred.</p></li><li><p>At least 3-5 years of experience in warehouse operations or supervisory roles within a fast-paced environment.</p></li><li><p>Experience in managing diverse teams, demonstrating strong leadership and conflict resolution skills.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><ul><li>Monitor and respond to security alerts, incidents, and threats.</li><li>Perform security investigations, root cause analysis, and incident response activities.</li><li>Manage and maintain cybersecurity technologies and security controls.</li><li>Conduct vulnerability assessments and support remediation efforts.</li><li>Review and analyze security logs from various security platforms and devices.</li><li>Support security monitoring, threat detection, and threat hunting activities.</li><li>Ensure compliance with security policies, standards, and best practices.</li><li>Collaborate with IT and business teams to implement security improvements.</li><li>Prepare security reports and provide recommendations to management.</li><li>Stay updated with emerging cybersecurity threats and industry trends.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications &amp; Experience:</p><ul><li>Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field.</li><li>Minimum 5 years of experience in Cybersecurity Operations, Security Monitoring, or Security Engineering.</li><li>Experience working in SOC environments.</li><li>Strong knowledge of cybersecurity technologies, network security, endpoint security, and incident response.</li><li>Experience working in Fortinet environments, including administration and monitoring of Fortinet security solutions.</li><li>Hands-on experience with security tools such as SIEM, EDR, Firewalls, IPS/IDS, and Vulnerability Management solutions.</li><li>Good understanding of Windows, Linux, Active Directory, and networking concepts.</li><li>Strong analytical, troubleshooting, and communication skills.</li></ul><p><br></p><p>Preferred Certifications:</p><ul><li>Fortinet Certifications (FCP, FCSS, or equivalent) if available</li><li>CEH</li><li>CompTIA Security+</li></ul><p><br></p><p>Preferred Candidate Profile:</p><ul><li>Experience supporting enterprise security operations.</li><li>Ability to work independently and manage multiple security activities.</li><li>Strong knowledge of incident handling and threat analysis.</li><li>Omani candidates are preferred; however, other Arab nationalities currently residing in Oman will also be considered</li></ul><p><br></p></div>