Cyber Security Engineer Jobs in Oman
1710 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p>
<p> </p>
<p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p>
<p> </p>
<p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1 year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and detail-oriented Accountant to join our Finance team in Oman. The ideal candidate should possess a strong understanding of accounting principles, financial reporting, taxation, and financial compliance. Candidates with <strong>CA Inter, ACCA (Qualified/Part Qualified), or M Com</strong> qualifications are encouraged to apply</p><p>Key Responsibilities</p><ul><li><p>Manage day-to-day accounting transactions and ensure accurate recording of financial data</p></li><li><p>Prepare journal entries, ledger postings, and account reconciliations</p></li><li><p>Perform monthly bank reconciliations and resolve outstanding discrepancies</p></li><li><p>Prepare monthly, quarterly, and annual financial statements and reports</p></li><li><p>Assist in month-end and year-end closing activities</p></li><li><p>Prepare and submit tax-related reports and ensure compliance with applicable tax regulations in Oman</p></li><li><p>Maintain fixed asset registers and depreciation schedules</p></li><li><p>Ensure compliance with company financial policies, accounting standards, and statutory requirements</p></li><li><p>Assist with internal and external audit processes by providing the required documentation and information</p></li><li><p>Prepare Management Information System (MIS) reports and support management with financial analysis and budgeting</p></li><li><p>Monitor and reconcile general ledger accounts</p></li><li><p>Maintain accurate financial records, supporting documents, and accounting files</p></li><li><p>Coordinate with banks, vendors, customers, and government authorities on finance-related matters as required</p></li><li><p>Support cash flow monitoring and financial planning activities</p></li><li><p>Perform any other accounting and finance-related duties assigned by the Finance Manager</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><ul><li><p><strong>CA Inter or ACCA (Qualified/Part Qualified) is mandatory</strong></p></li><li><p>Minimum 4–8 years of accounting experience, with mandatory work experience in the Sultanate of Oman</p></li><li><p>Familiarity with Omani tax regulations and statutory compliance</p></li><li><p>Strong knowledge of accounting principles and financial reporting</p><p>Excellent analytical and problem-solving skills</p></li><li><p>Strong attention to detail and accuracy</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Ability to work independently and meet deadlines</p></li><li><p>Strong organizational and time management skills</p></li></ul><p></p></section>
<p>Mandarin Oriental Muscat is looking for a Leisure Sales Executive German Speaking Omani National to join our Sales and Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>Mandarin Oriental Muscat</p><p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.</p><p><b><br></b></p><p><b>Scope of Position</b></p><p>As Leisure Sales Executive , you will work closely with the Director of Commercial Strategy, Senior Sales Manager and the Sales team to drive leisure business and achieve or exceed monthly, quarterly, and annual revenue targets. The role focuses on developing and maintaining strong relationships with key leisure accounts, including travel agencies, tour operators, Destination Management Companies (DMCs), wholesalers, consortia, and other leisure partners across assigned markets. You will be responsible for identifying new business opportunities, managing existing leisure accounts, implementing sales strategies and account plans, and increasing the hotel s market share within the leisure segment. The role requires a proactive approach to account management, sales calls, client entertainment, site inspections, and market development while positioning Mandarin Oriental, Muscat as a preferred luxury leisure destination.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Understand, communicate, and adhere to all corporate and hotel policies and standard operating procedures.</li><li>Ensure all business activities and decisions comply with the MOHG Code of Conduct and applicable laws, rules, and regulations.</li><li>Fully understand and support Mandarin Oriental, Muscat s People & Culture strategic policies.</li><li>Support all learning and development activities as required.</li><li>Safeguard confidential information and personal data relating to guests, customers, colleagues, and the hotel.</li><li>Support and adhere to all policies and procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li><li>Ensure compliance with the MOHG Social Media Policy.</li><li>Act as a hotel and brand ambassador at all times.</li><li>Carry out any additional duties requested by management related to hotel operational activities.</li><li>Generate, develop, and maintain leisure accounts within assigned markets and segments through proactive sales activities.</li><li>Develop and maintain productive relationships with travel agencies, tour operators, DMCs, wholesalers, consortia, and other key leisure partners.</li><li>Identify and develop new leisure business opportunities to increase room revenue, occupancy, and market share.</li><li>Conduct face-to-face sales calls, telephone calls, client entertainment, presentations, and site inspections.</li><li>Implement and execute leisure sales objectives, strategies, and action plans to achieve and exceed assigned targets.</li><li>Manage assigned leisure accounts and continuously evaluate their production, potential, and performance.</li><li>Support the development and implementation of seasonal leisure campaigns, tactical offers, packages, and promotions in collaboration with relevant departments.</li><li>Maintain awareness of leisure market trends, source markets, booking patterns, customer preferences, and competitor activities.</li><li>Monitor competitors leisure positioning, rates, packages, promotions, and market activity and report relevant threats and opportunities.</li><li>Develop strong and productive relationships with existing business partners while actively identifying potential new partners.</li><li>Ensure negotiated agreements and selling strategies are adhered to and maximize upselling opportunities whenever possible.</li><li>Conduct regular account reviews and recommend actions to increase production from key leisure partners.</li><li>Maintain accurate and up-to-date information regarding assigned accounts, activities, opportunities, and production in the relevant systems in accordance with MOHG standards.</li><li>Respond to client and partner requests within the time frames established by the company.</li><li>Participate in leisure sales activities, roadshows, trade events, exhibitions, sales missions, and networking opportunities as required.</li><li>Attend major events in the hotel and city as requested by the Department Head.</li><li>Cross-sell Mandarin Oriental properties worldwide whenever appropriate and identify opportunities to generate business across the Group.</li><li>Support customer loyalty and Mandarin Oriental brand standards by delivering service excellence throughout the customer experience.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>Mandarin Oriental Muscat</p><p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.</p><p>Scope of Position</p><p>As Leisure Sales Executive , you will work closely with the Director of Commercial Strategy, Senior Sales Manager and the Sales team to drive leisure business and achieve or exceed monthly, quarterly, and annual revenue targets. The role focuses on developing and maintaining strong relationships with key leisure accounts, including travel agencies, tour operators, Destination Management Companies (DMCs), wholesalers, consortia, and other leisure partners across assigned markets. You will be responsible for identifying new business opportunities, managing existing leisure accounts, implementing sales strategies and account plans, and increasing the hotel s market share within the leisure segment. The role requires a proactive approach to account management, sales calls, client entertainment, site inspections, and market development while positioning Mandarin Oriental, Muscat as a preferred luxury leisure destination.</p>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To lead and oversee the company s legal, governance, and compliance functions, ensuring the organization operates within a robust legal and regulatory framework while supporting the delivery of strategic and operational objectives. The General Counsel serves as the principal legal advisor to the Chief Executive Officer and Executive Leadership Team, providing authoritative guidance on legal risk, corporate governance, commercial transactions, and regulatory compliance across all business activities. The role ensures the development and implementation of an integrated legal strategy that protects the company s interests, supports major commercial and operational initiatives, and strengthens governance, compliance, and ethical standards across the organization. The position will act in accordance with the OQEP s Mission, Vision, Values & Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE & Energy Management System requirements standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives.</p><p>Main tasks and responsibilities</p><p>Strategic Legal Leadership</p><ul><li>Serve as the chief legal advisor to the CEO and Executive Leadership Team on all legal, regulatory, and governance matters affecting the organization.</li><li>Develop and implement the company s legal strategy aligned with corporate objectives, risk appetite, and regulatory requirements.</li><li>Provide legal oversight for major commercial agreements, strategic partnerships, investments, joint ventures, and complex transactions.</li><li>Ensure proactive legal risk management across all operational, commercial, and corporate activities.</li></ul><p>Corporate Governance & Compliance</p><ul><li>Lead the development and implementation of robust corporate governance frameworks aligned with regulatory requirements and best practices.</li><li>Oversee compliance programs to ensure adherence to applicable laws, regulations, and internal policies.</li><li>Advise the CEO and Board on governance matters, legal exposure, and regulatory developments affecting the company.</li><li>Promote a strong culture of ethics, integrity, and compliance across the organization.</li></ul><p>Legal Support for Business & Operations</p><ul><li>Provide legal oversight and guidance for operational and commercial activities including technical service divisions, maintenance operations, HSSE activities, operational contracts, and project development initiatives.</li><li>Ensure legal support is effectively provided to operational departments including B60 operations and other core upstream activities.</li><li>Guide legal review of major capital projects, procurement strategies, operational agreements, and service contracts.</li><li>Support operational leadership in mitigating contractual, regulatory, and operational legal risks.</li></ul><p>Corporate & Support Function Legal Advisory</p><ul><li>Provide legal advisory and oversight for corporate and support functions including HR, Finance, IT, and other corporate services.</li><li>Ensure employment practices, financial governance, procurement activities, and digital initiatives comply with applicable legal and regulatory frameworks.</li><li>Support transformation initiatives, corporate restructuring, and strategic business changes from a legal perspective.</li></ul><p>Contracting & Commercial Risk Management</p><ul><li>Oversee legal review and negotiation of complex commercial agreements, including upstream contracts, service agreements, partnerships, and procurement arrangements.</li><li>Ensure contractual frameworks appropriately allocate risk and protect the company s financial and operational interests.</li><li>Support dispute prevention and resolution strategies including arbitration, mediation, and litigation when necessary.</li></ul><p>Leadership & Organizational Development</p><ul><li>Lead and develop the Legal function to ensure high-quality legal advisory services across the organization.</li><li>Provide leadership to direct reports including the VP Legal and Principal Legal Counsel, ensuring effective delivery of legal services across operational and corporate functions.</li><li>Foster strong collaboration between legal teams and operational, commercial, and corporate departments.</li><li>Develop internal legal capabilities, processes, and systems to enhance efficiency and effectiveness of legal services.</li></ul><p>Stakeholder & External Relationship Management</p><ul><li>Represent the organization in legal matters with regulators, partners, joint ventures, and external legal advisors.</li><li>Manage relationships with external counsel and ensure effective use of legal resources.</li><li>Support the CEO and leadership team in negotiations with key stakeholders and strategic partners.</li></ul><p>Key interactions</p><p>Internal: OQ.SAOC, EP Functions</p><p>External: Staffing specialized Contractors, Vendors & Suppliers</p><p>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum qualification required is a college graduate degree in law, Master or any other qualification is a plus.</li><li>Excellent knowledge of written, read, and spoken English (required)</li><li>18+ years of experience in law as a senior member of a corporate legal function (required)</li><li>Legal for Energy Industry with +5 years as senior member of a corproate legal function or partner in a law firm.</li><li>A deep understanding of relevant laws and regulations is essential for this role, including expertise in areas such as environmental law, labour law, and contract law.</li><li>Strong experience in: a. Long experience in Upstream legal frame. b. Legal Compliance, c. Legal Operation d. Corporate Law, Omani law or British law under Oil & Gas frame. e. Corporate Governance. f. Deep understanding of Local and multinational contracts & agreements relevant laws and regulations is essential for this role, including expertise in areas such as environmental law, labour law, and contract law.</li><li><strong>Competencies and skills:</strong></li><li><strong>Soft:</strong></li><ul><li>Strong leadership skills: Leader able to inspire and motivate a team, and who can work effectively with other members of the executive team to achieve the company's goals.</li><li>Ability to analyse complex legal and business issues, identify potential risks, and develop strategies to mitigate those risks.</li><li>Strategic thinking about the business and its goals, and to develop legal strategies that align with those goals.</li><li>Excellent communication skills with the ability to communicate complex legal issues to non-legal stakeholders and to negotiate effectively with outside parties and negotiate / influence.</li><li>Ability to influence internal and external stakeholders and to communicate at various corporate levels.</li><li>Ability to work across different functions.</li><li>Ability to work with diverse cultural backgrounds.</li><li>Engages & inspires people to collaborate and share knowledge to achieve common goals.</li><li>Empowering & developing high performing Teams for a competitive advantage</li><li>Promotes Teamwork and an environment of Diversity & Inclusion</li><li>Builds trust by meeting commitments & creating an environment of transparency and accountability.</li><li>Models and ensures commitment with business aspirations, ethics & guidelines.</li><li>Maintaining effective, accurate and transparent communication with all stakeholders & community</li><li>Pursues innovation & continuous improvement.</li><li>Takes accountability for a performance culture that delivers continuous transformation.</li><li>Ethics and integrity</li><li>Capable of inspiring and leading change</li></ul><li><strong>Technical:</strong></li><ul><li>Computer literacy including MS Office</li><li>Ability to balance legal requirements with commercial goals and to build strong relationships with stakeholders is key to success in this role.</li><li>Strong understanding of the Upstream industry and its commercial drivers</li><li>Conduct legal negotiation.</li><li>Ability to identify and manage legal risks, including the ability to develop and implement risk management strategies.</li><li>Leads a solution-based approach to planning and deliver competitive results.</li><li>Transforms strategic insight into achieving business excellence</li></ul></ul><p></p></section>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion!</p>
<p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>Coordinating purchasing for the kitchen and stewarding departments with the finance team as per the hotel procedures.</p>
<p>Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.</p>
<p>Daily monitoring of the food cost to ensure monthly targets are achieved without undermining the agreed product quality.</p>
<p>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</p>
<p>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</p>
<p>Assist the Food & Beverage Manager with the preparation and conversion of department promotions calendar.</p>
<p>Coordinate together with Food & Beverage Operations with changing programmes and promotions according to seasonality.</p>
<p>In conjunction with the Food & Beverage Manager, coordinate with Sales and Marketing so that all Food and Beverage marketing collateral is prepared in advance.</p>
<p>Ensure that staff scheduling is done effectively and in line with business demands and posted seven (7) days in advance.</p>
<p>Ensure all menus are accurately costed, have standard recipes and presentation photos.</p>
<p>All new menu items to include service staff education and tasting.</p>
<p>Full compliance with local municipality HACCP standards and certification.</p>
<p>In conjunction with the Food & Beverage Manager, look at new potential revenue streams including outside catering opportunities.</p>
<h4>Operations:</h4>
<p>Train and develop the kitchen and stewarding team in the departmental operating standards.</p>
<p>Ensure all kitchen team members are aware of the a.l.c housekeeping & handyman services available to guests and are skilled in upselling them as a preferred supplier.</p>
<p>Maintain a consistent focus on improving the overall flow of the kitchen operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.</p>
<p>Lead and support employees in the achievement of financial, operational, and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities.</p>
<p>Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions.</p>
<p>Lead daily departmental briefings and monthly employee meetings.</p>
<p>Have a complete understanding of and adhere to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health, and safety.</p>
<p>Drive the performance of the kitchen and stewarding team members, including completion of performance appraisals, coaching, counselling, and performance management in conjunction with Human Resources.</p>
<p>Ensure the team works within the department with a sales-focused attitude and the team is aware of sales opportunities within the hotel which will assist with the maximization of revenue.</p>
<p>Ensure all team members are aware of all F&B revenue targets as well as food cost targets, and are kept informed of performance results.</p>
<p>Ensure guests are communicated with and assisted in an efficient, warm, and professional manner by all team members.</p>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In 1-2 sentences, introduce the team, property, or office environment in a way that reflects the culture.</p>
<p><em>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</em></p></p><p></p>
<p>Manage and control all finance activities of the station that include authorising, (as per</p><p>the manual of authorities), evaluating and implementing corporate finance decisions in</p><p>areas covering Revenue, Receivables, Payables, Cash/Banking, Payroll, General Ledger</p><p>and Taxation.</p><ul><li><p>Plan, organize, direct and control the activities of all sub-ordinates at the station</p></li></ul><p>with the objective of achieving high accounting standards, protecting the</p><p>company’s assets minimizing cost, setting up modern accounting systems and</p><p>establishing a business support function at the outstations.</p><ul><li><p>Manage the implementation of new accounting systems and procedures as</p></li></ul><p>required by head quarters from time to time.</p><ul><li><p>Implement and monitor internal controls in all areas of the station.</p></li><li><p>Responsible for the audit rating of the station as far as it relates to Finance areas.</p></li><li><p>Liaise with all department head at the station/HDQ to provide adequate business</p></li></ul><p>support for their areas.</p><ul><li><p>Exercise supervisory functions and exercise financial authority established by</p></li></ul><p>management for the position.</p><p>The definition of duties or responsibilities mentioned below are only indicative and are not</p><p>exhaustive. The duties and responsibilities are subject to changes depending upon the</p><p>changes in operations at the station, local laws and requirements of the Head Office.</p><p>Accounts and records</p><ol><li><p>Plan, organize, direct and control the activities of all sub-ordinates at the</p></li></ol><p>station with the objectives of achieving high accounting standards, protecting</p><p>the company’s assets, minimizing costs, assist HDQ in implementing modern</p><p>accounting systems and establishing a business support function at the</p><p>station.</p><ol><li><p>Direct the financial accounting function at the stations to ensure that there are</p></li></ol><p>adequate internal controls and compliance with company policies.</p><ol><li><p>Develop the support systems and processes at the station so that the</p></li></ol><p>accounting transactions are correctly allocated and provide the required</p><p>management information on a timely basis.</p><ol><li><p>Ensure proper maintenance of station accounts' records and documents such</p></li></ol><p>as assets records, bank reconciliations, General ledgers, purchase/service</p><p>invoices, internal invoices, prepayment invoices, iexpense reports, remittance</p><p>advises, sales reports, receipts, bank statements, cheque books, payrolls and</p><p>revenue documents. Review the filing systems from time to time to ensure</p><p>easy accessibility at any time to the required information.</p><ol><li><p>Review the existing manuals and procedures and advise simplification and</p></li></ol><p>rationalization.</p><p>Expenditure</p><ol><li><p>Prepare the annual plans and budgets (capital and operating) for the finance</p></li></ol><p>activity at the station. Practicing budgetary control by ensuring that actual</p><p>expenditure is within the limits of budget so that no adverse variances could</p><p>occur.</p><p>Assist and guide in the preparation of the annual budgets of all departments at</p><p>stations. Ensure that they comply with management parameters and that they</p><p>are submitted to HDQ in time.</p><ol><li><p>Control petty cash accounts at town office, Airport office etc.. to ensure sound</p></li></ol><p>processing, according to GF procedure. Ensure that reimbursement claims are</p><p>lodged by staff on timely basis. Conduct surprise check of petty cash to ensure</p><p>that petty cash float is utilised for GF business.</p><ol><li><p>Cause to run and maintain Station Payroll. Ensure that any changes in rate of</p></li></ol><p>pay is supported by authorised documents.</p><ol><li><p>Ensure proper application of company policies in the matter of settlement of</p></li></ol><p>duty travel claims, entertainment claims, medical claims etc., of staff at the</p><p>station.</p><ol><li><p>Maintain schedule of GF contracts with third parties and ensure that concerned</p></li></ol><p>department initiates renewal process in time. Review the contracts to ensure</p><p>that GF interests are well protected</p><ol><li><p>Ensure that payments for the purchases or services received are made to</p></li></ol><p>supplier based on original documents, proper certification of services and</p><p>verification of rates and contract terms and conditions.Monitor and ensure</p><p>proper control over the disbursement bank account to ensure proper utilization</p><p>of funds and maintain optimal balance in this account so that no idle cash</p><p>balances is there, which causes a loss to the company, nor a shortage takes</p><p>place which could harm the company goodwill and causes bank interest</p><p>payable.</p><p>Ensure that bank reconciliation is prepared on timely basis. Any errors and</p><p>omissions in the bank statement to be advised to the bank and rectification</p><p>action followed up.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION & TRAINING</p><ol><li><p>University degree or equivalent. Professional Accounting qualification is an</p></li></ol><p>added advantage (CA/CPA/CMA/CFA)</p><ol><li><p>Possess Good Accounting knowledge</p></li><li><p>Fluency in written and spoken English</p></li><li><p>Ability and experience in writing concise and accurate financial reports and</p></li></ol><p>correspondences.</p><p>C. EXPERIENCE:</p><p>5-7 years experience in similar position. Airline experience in expenditure and</p><p>revenue accounting preferable.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Fitness Instruction<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p><b>Position Summary </b></p><br> <p><b>About Deloitte: </b></p><br> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award. </p><br> <p><b>Our Purpose: </b></p><br> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. </p><br> <p>Our shared values guide the way we behave to make a positive, enduring impact: </p><br> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p><b>Audit & Assurance | Senior </b></p><br> <p>During your tenure as a Senior in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas: </p><br> <ul> <li>Builds trust and credibility with stakeholders by seeking to understand their service levels expectations and what matters to them individually.</li> <li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li> <li>Takes responsibility for understanding key statistics and industry matters about entity before engagement begins.</li> <li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus. Understands the structure of the group audit and for whom the referral instructions are intended.</li> <li>Liaises effectively with onshore and offshore Centers of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information to them.</li> <li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li> <li>Appropriately links risks, controls, procedures and findings from allocated sections across the EMS file on a timely basis.</li> <li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li> <li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li> <li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li> <li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional skepticism.</li> <li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li> </ul> <p><b>Leadership Capabilities: </b></p><br> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <p><b>Qualifications: </b></p><br> <ul> <li>Degree in Accounting or related field. Graduate degree is desired.</li> <li>4+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li> <li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports and resolve accounting research issues.</li> <li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li> <li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li> <li>Fluent in English (Reading, Speaking and Writing). Preference will be given to Bilingual candidates (Arabic/English). </li> </ul> <p>For further information, and to apply, please visit our website via the “Apply” button below. </p><br><br> </div>
<div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Developing and Maintaining Budgets</strong> </p>
<p> Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.</p>
<p> Maintains a positive cost management index for kitchen and restaurant operations.</p>
<p> Utilizes budgets to understand financial objectives.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Manages the Food and Beverage departments (not catering sales).</p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Oversees all culinary, restaurant, beverage and room service operations.</p>
<p> Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</p>
<p> Provides excellent customer service to all employees.</p>
<p> Responds quickly and proactively to employee's concerns.</p>
<p> Provides a learning atmosphere with a focus on continuous improvement.</p>
<p> Provides proactive coaching and counseling to team members.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Monitors and maintains the productivity level of employees.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish work.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides excellent customer service.</p>
<p> Responds quickly and proactively to guest's concerns.</p>
<p> Understands the brand's service culture.</p>
<p> Drives alignment of all employees, team leaders and managers to the brand's service culture.</p>
<p> Sets service expectations for all guests internally and externally.</p>
<p> Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.</p>
<p> Verifies all banquet functions are up to standard and exceed guest's expectations.</p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Conducts performance reviews in a timely manner.</p>
<p> Promotes both Guarantee of Fair Treatment and Open Door policies.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Complies with all corporate accounting procedures.</p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluates results to choose the best solution and solve problems.</p>
<p> Drives effective departmental communication and information systems through logs, department meetings and property meetings.</p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Fitness Instruction<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>LIEU : Neuilly sur Seine</p><br><p>Date : Janvier 2027</p><br><p>DUREE : 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin. </p><br><p>La mesure de la performance de CHANEL inclut le suivi de l'atteinte de nos objectifs en matière de performance environnementale, sociale et de gouvernance (ESG), à travers la collecte, l'analyse et le pilotage d'indicateurs extra-financiers.</p><br><p>Rattaché.e au Responsable Sustainability Performance & Reporting, au sein d’une équipe resserrée de trois personnes, vous jouerez un rôle clé dans la mesure et le pilotage de la performance extra-financière des activités de CHANEL Parfums Beauté.</p><br><p>Votre mission principale sera de contribuer pleinement à la campagne annuelle de reporting ESG, dans le cadre des exigences de la CSRD. Vous serez ensuite amené.e à travailler sur des sujets complémentaires liés aux outils de reporting, à l’analyse de données ou au suivi de la performance, en fonction des priorités de l’équipe/de la Division.</p><br><p>Concrètement, votre quotidien sera avant tout un métier de la donnée : collecter, structurer, fiabiliser et analyser des indicateurs issus de multiples sources et systèmes d'information, pour produire des livrables de reporting rigoureux. Au-delà du reporting, votre travail contribuera directement à évaluer et améliorer la performance ESG de notre maison.</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><ul><li><p>Collecter et consolider les données extra-financières en lien avec l'équipe Sustainability de la Division, les équipes ESG Performance du Corporate, et l'ensemble des contributeurs à la campagne (services techniques des sites, achats, supply chain, …).</p><br></li><li><p>Analyser et fiabiliser les données pour produire les livrables de reporting répondant aux exigences de la CSRD.</p><br></li><li><p>Contribuer à la préparation des présentations de résultats à destination des parties prenantes clés, dont le COMEX.</p><br></li><li><p>Participer au post-mortem de la campagne et proposer des améliorations pour les processus et le protocole de reporting.</p><br></li><li><p>Contribuer à l'audit externe des données ESG : répondre aux questions des auditeurs, coordonner la collecte des éléments de preuve et assurer le suivi des demandes.</p><br></li><li><p>Participer au développement et à l'amélioration de nos outils de reporting et de pilotage.</p><br></li><li><p>Contribuer à des sujets transverses selon les besoins de l'équipe : climat, nature, circularité, indicateurs financiers ESG, ou tout autre sujet émergent.</p><br></li><li><p>Identifier des opportunités et formuler des recommandations pour améliorer le suivi de notre performance extra-financière.</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>Étudiant·e en université, école de commerce ou d'ingénieur, vous êtes sensible aux enjeux ESG et à la réglementation associée (CSRD, taxonomie…), et vous vous distinguez par votre rigueur analytique et votre goût pour les chiffres.</p><br></li><li><p>Vous êtes à l'aise avec de grandes quantités de données et disposez de compétences analytiques solides.</p><br></li><li><p>Vous êtes rigoureux·se et organisé·e, capable de gérer plusieurs sujets en parallèle et de coordonner des interlocuteurs variés.</p><br></li><li><p>Vous appréciez le travail en équipe et êtes doté·e d'un bon relationnel — y compris avec des interlocuteurs que vous ne connaissez pas encore.</p><br></li><li><p>Vous êtes curieux·se, proactif·ve, et avez envie de comprendre comment fonctionne le reporting extra-financier d'une grande maison.</p><br></li><li><p>Vous maitrisez Excel et êtes à l'aise avec la manipulation de données ; un intérêt pour les outils de data visualisation (Power BI) serait apprécié.</p><br></li><li><p>Vous êtes à l'aise en anglais, tant à l'écrit qu'à l'oral.</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET CE QUE CHANEL PEUT VOUS OFFRIR</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant ; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>
<p><h4>Company Overview</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>Overview of the Role</h4>
<p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p>
<h4>What You Will Do</h4>
<ul>
<li>Contribute to the IFB activities in the store commercial calendar.</li>
<li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li>
<li>Understand and use different selling tools to boost the average transaction and items per transaction.</li>
<li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li>
<li>Ensure safe cash handling and accurately process sales using available tools.</li>
<li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li>
<li>Ensure customer payments are processed quickly and accurately.</li>
<li>Ensure that IFB units are ready before the store opens.</li>
<li>Participate in monthly stock takes and facilitate inventory control.</li>
<li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li>
<li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li>
<li>Maintain personal hygiene in compliance with guidelines.</li>
<li>Engage with customers daily to get feedback and understand their needs.</li>
<li>Maintain clean and orderly checkout areas.</li>
<li>Report any incidents or complaints to the line manager.</li>
<li>Work with the chef to increase knowledge in production.</li>
<li>Lead by example and act as an ambassador for the IKEA store.</li>
<li>Attend and participate in required training sessions.</li>
<li>Stay updated on national legislation regarding food safety.</li>
<li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li>
</ul>
<h4>Required Skills to Be Successful</h4>
<ul>
<li>Strategic planning and analytical skills</li>
<li>Effective communication skills</li>
<li>Problem solving skills</li>
<li>Fluency in English and local language</li>
</ul>
<h4>What Qualifies You for the Role</h4>
<ul>
<li>High school or trade school graduate</li>
<li>3 to 5 years of experience in a similar role</li>
<li>Strong strategic planning and analytical skills</li>
<li>Effective communication and problem-solving skills</li>
<li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li>
<li>Interest and knowledge in retail, culinary, or food service industry</li>
<li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li>
<li>Fluency in English and local language, with basic awareness of food safety</li>
</ul>
<h4>Additional Information</h4>
<p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Purpose</b>: The Senior Legal Officer Claims & Recoveries is responsible for managing and overseeing legal matters relating to claims, debt recovery, litigation, insolvency proceedings, settlement negotiations, and enforcement actions to maximize recoveries and mitigate legal and financial risks.</p><p>Summary of the Job Role: Handle and manage legal matters relating to insurance claims, recoveries, and debt collection activities. Monitor and report on the status and progress of claims, recoveries, litigation, and enforcement actions, and prepare periodic management reports and legal updates. Draft, review, negotiate, and advise on insurance policies, settlement agreements, recovery agreements, indemnities, confidentiality agreements, and other legal documents to protect the Company's interests. Coordinate and engage with internal departments, including, Underwriting, Risk, Finance, and Compliance, as well as external stakeholders such as insureds, debtors, legal counsel, courts, government authorities, collection agencies, and other third parties</p><p><b>Key Responsibilities</b></p><ul><li>Review, assess, and ensure the accurate and complete registration of claim notifications in Credit Oman's claims system portal.</li><li>Conduct documentary and legal assessments of claims and complete claims examination reports and recommendations for management.</li><li>Review and verify that policyholders have properly declared all eligible sales and shipments in accordance with the terms and conditions of the applicable Trade Credit Insurance Policies.</li><li>Provide guidance to policyholders on claims procedures, documentation requirements, and policy obligations throughout the claims process.</li><li>Prepare and draft correspondence relating to claims, recoveries, settlement, policy coverage, and procedural requirements.</li><li>Obtain, review, and analyze credit reports and financial information from credit information providers, banks, and other relevant sources to support claims assessment and recovery actions.</li><li>Coordinate recovery actions by preparing instructions and correspondence for debt collection agencies, legal consultants, and external counsel, and monitor the progress of recovery proceedings.</li><li>Monitor overdue insured receivables and prepare periodic overdue exposure and recovery reports.</li><li>Coordinate with internal departments, including Underwriting, Sales, Finance, etc., to ensure the effective administration of claims and recovery matters.</li><li>Represent the Company in meetings and discussions with policyholders, debt collection agencies, financial institutions, external legal counsel, etc. on claims and recovery matters.</li><li>Prepare, maintain, and present periodic reports on claims, recoveries, litigation, recoveries performance, and outstanding cases to management.</li><li>Follow up with policyholders regarding buyer payment status, recoveries, and compliance with policy obligations.</li><li>Provide legal advice and opinions on claims, policy coverage, recoveries, litigation strategy, insolvency proceedings, and dispute resolution.</li><li>Handle complaints and disputes relating to claims and recoveries, ensuring timely and appropriate resolution.</li><li>Draft, review, and negotiate legal agreements, settlement agreements, recovery agreements, indemnities, confidentiality agreements, and other legal documentation.</li><li>Participate in settlement negotiations, and legal discussions relating to claims determination and recoveries.</li></ul><p><b>Qualifications</b>:</p><ul><li>Bachelor s degree in law is required.</li><li>A professional legal qualification is an advantage.</li><li>Professional certifications or additional qualifications in Accounting, Finance, Business Administration, Economics, Risk Management, Credit Management, or Commercial Law are highly desirable.</li><li>Strong knowledge of commercial, civil, banking, insolvency, insurance, and debt recovery laws and practices.</li><li>Sound understanding of financial statements, accounting principles, and credit risk analysis to support claims assessment and recovery decisions.</li></ul><p>Skills/Knowledge:</p><ul><li>Fluency in English and Arabic (written and spoken) is highly preferred.</li><li>Negotiation skills.</li><li>Good user of MS office and other writing software</li><li>Strong Communication and presentation skills.</li><li>Teamwork.</li></ul><p>Experience:</p><ul><li>3 5 years of relevant post-qualification experience in legal practice, insurance claims, recoveries, debt collection, banking, trade credit insurance, or commercial litigation.</li></ul><p>Communication & Working Relationships</p><ul><li>Internal: CEO, General Manager, Department Heads, Underwriting Officers, All departments.</li><li>External: Government entities, policyholders, debt collectors, corporate clients/exporters, reinsurers, auditors, brokers, banks, and financial institutions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in law is required.</li><li>A professional legal qualification is an advantage.</li><li>Professional certifications or additional qualifications in Accounting, Finance, Business Administration, Economics, Risk Management, Credit Management, or Commercial Law are highly desirable.</li><li>Strong knowledge of commercial, civil, banking, insolvency, insurance, and debt recovery laws and practices.</li><li>Sound understanding of financial statements, accounting principles, and credit risk analysis to support claims assessment and recovery decisions.</li><li>Fluency in English and Arabic (written and spoken) is highly preferred.</li><li>Negotiation skills.</li><li>Good user of MS office and other writing software</li><li>Strong Communication and presentation skills.</li><li>Teamwork.</li><li>3 5 years of relevant post-qualification experience in legal practice, insurance claims, recoveries, debt collection, banking, trade credit insurance, or commercial litigation.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for <strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION: </span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both <strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare <strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate <strong>emerging trends, root causes, and service gaps</strong>, recommend and implement <strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the <strong>Complaints & Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit <strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support <strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with <strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS & WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: </strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, & SKILLS: </strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral & Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul>
<br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p>
<p> </p>
<p> </p>
<div>
<strong>POSITION DESCRIPTION:</strong>
<strong>Position Title:</strong>
Sr. Instrument Technician<br><strong>Reports to:</strong>
Instrument Supervisor<br><strong>Department:</strong>
Maintenance and Operation Department<br><strong>Location:</strong>
Duqm/Ras Markaz<br></div>
<p> <strong> </strong> </p>
<div>
<strong>JOB PURPOSE:</strong>
<p>Take job order for maintenance services and overhauls of all Instrumentation & Control equipment and related systems like Compressors, pumps, generators, tanks system and any rotating or static equipment located in the Terminal. In addition, to ensure maintenance activities are carried out as planned within preset time, high quality and as per HSE standards in order to maintain high reliability & availability of Instrument equipment.</p>
<p>The position will act in accordance with OTTCO s Mission, Vision, Values & Strategies, as well as, policies,</p>
<p>guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives.</p>
</div>
<p> <strong> </strong> </p>
<div>
<strong>REPORTING STRUCTURE:</strong>
<p> <strong>Number of Staff Supervised</strong> </p>
<p> <strong>Direct Reports:</strong> </p>
<p> <strong>0</strong> </p>
<p> <strong>Total:</strong> </p>
<p> <strong>0</strong> </p>
</div>
<p> <strong> </strong> </p>
<div>
<strong>KEY RESPONSIBILITIES:</strong>
<p> </p>
<p> <strong>Responsibilities</strong> </p>
<ul>
<li>Perform all Instrumentation activities role in Tank Terminal Industry & Duqm Petrochemical Terminal.</li>
<li>Prepare and signatory for Permit to Work activities within area of responsibility as licensed and advised by Supervisor and perform operations and maintenance activities in accordance with established company Quality Systems and manufacturers' practices and procedures.</li>
<li>Ensure the availability of instrumentation, analyzers, control systems, and communication systems in the area, including the best work practices in maintenance.</li>
<li>Install, maintain, repair, overhaul, calibrate, and test various industrial instruments such as control valves, transmitters, DCS, Fire and Gas Systems, ESD systems, and pressure controls.</li>
<li>Preform and control all work related to instrument maintenance and calibration and analyze periodic maintenance reports to improve section efficiency.</li>
<li>Maintain all instrumentation drawings in as-built condition and ensure any modifications are reflected accurately.</li>
<li>Update, maintain detailed records of maintenance, calibration, and repair activities. Document any modifications made to systems and update technical manuals and drawings as necessary.</li>
<li>Report any failures of safety-critical elements as per OTTCO standards and oversee the instrumentation side in all assigned locations.</li>
<li>Maintain a high level of safety awareness and standards in all daily duties and tasks and guide the subordinate staff on safe working practices.</li>
<li>Report daily activity status and work progress to the Instrument Supervisor and assist in planning, coordinating, and controlling instrumentation work activities.</li>
<li>Continuously review Instrumentation and Control equipment to identify improvements in operability, reliability, safety, and integrity, and provide written feedback to the Instrument Supervisor.</li>
<li>Maintain close communication with the Instrument Supervisor prior to work execution and support them by providing leadership, mentoring, and training to Instrument Technicians.</li>
<li>Coordinate and supervise the work of Instrument Technicians and any sub-contractors personnel working on the terminal facilities associated with the Instrument & Control facilities.</li>
<li>Promptly respond to callouts for any system or equipment failures, ensuring timely resolution of issues to minimize downtime and maintain operational efficiency.</li>
<li>Implement the Preventive Maintenance (PM) plan, manage work backlogs and maintain the maintenance KPI.</li>
<li>Ensure that instrumentation maintenance history and reports are updated in SAP (CMMS), maintenance digitalization and critical issues and repetitive failures by implementing Root Cause Analysis (RCA) recommendations.</li>
<li>Provide technical support during plant shutdowns</li>
<li>Participate in instrumentation-related projects, including upgrades, retrofits, and new installations.</li>
<li>Train and mentor junior technicians, providing guidance and support to help them develop their skills and knowledge.</li>
<li><br></li>
</ul>
</div>
<p> <strong> </strong> </p>
<p> </p>
<div>
<strong>QUALIFICATIONS, EXPERIENCE, & SKILLS: </strong>
<p> </p>
<ul>
<li>Minimum Qualifications for this position is Diploma in Instrumentation and Control Engineering or equivalent.</li>
<li>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</li>
<li>5+ years of experience in Instrumentation and Control Maintenance activities preferably at Oil and Gas Industry</li>
<li>Background in Instrumentation maintenance best practices.</li>
<li>requirements, Oil/Gas process & systems procedures and practices</li>
<li>A good knowledge of relevant operations, HSE requirements, Oil/Gas process & systems procedures and practices.</li>
<li>Ability to perform as a team player.</li>
<li>Self-motivated and dependable, demonstrating strong initiative.</li>
<li>Ability to perform as a team player.</li>
<li>Ability to deal with change and demonstrate flexibility as required</li>
</ul>
</div>
<p> </p>
<p> <strong> </strong> </p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p>
<p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p>
<p> </p>
<p> <strong>2. Duties and Responsibilities</strong> </p>
<p>Strategic:</p>
<ol>
<li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li>
<li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li>
<li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li>
<li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li>
<li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li>
</ol>
<p>Operational:</p>
<ol>
<li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li>
<li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li>
<li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li>
<li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li>
<li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li>
<li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li>
<li>Track and monitor implementation of customer journey improvement initiatives across business units.</li>
<li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li>
<li>Support customer experience maturity assessments and journey governance activities.</li>
<li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li>
<li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li>
<li>Maintain customer journey repositories, documentation, standards, and templates.</li>
<li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li>
</ol>
<p>People:</p>
<ol>
<li>Promote customer-centric thinking and journey-based decision-making across the organization.</li>
<li>Support customer journey awareness and capability-building initiatives.</li>
<li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li>
</ol>
<p> </p>
<p> <strong>KEY INTERACTIONS</strong> </p>
<p> </p>
<p>1. Internal</p>
<p> </p>
<p> Head of Customer Experience</p>
<p> </p>
<p> Manager Customer Experience Center</p>
<p> </p>
<p> Specialist Voice of Customer</p>
<p> </p>
<p> Specialist Digital Experience</p>
<p> </p>
<p> Contact Center Team</p>
<p> </p>
<p> Customer Complaints Team</p>
<p> </p>
<p> Digital Transformation</p>
<p> </p>
<p> Information Technology</p>
<p> </p>
<p> Operations</p>
<p> </p>
<p> Product Development Teams</p>
<p> </p>
<p> All Business Units and Branches</p>
<p> </p>
<p> Human Capital (for CX initiatives)</p>
<p> </p>
<p> As per operational activities</p>
<p> </p>
<p>2. External</p>
<p> </p>
<p> Customers</p>
<p> </p>
<p> Customer Experience Consultants</p>
<p> </p>
<p> Research and Survey Providers</p>
<p> </p>
<p> Technology Vendors</p>
<p> </p>
<p> Service Design Partners</p>
<p> </p>
<p> As part of operational activities</p>
<p> </p>
<p>3. Level of external interaction</p>
<p> </p>
<p> This position requires a medium level of external interaction</p>
<p> </p>
<p> <strong>MINIMUM EDUCATION, QUALIFICATIONS & SKILLS</strong> </p>
<p> </p>
<p>Education:</p>
<p> </p>
<p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p>
<p> </p>
<p>Experience:</p>
<p> </p>
<p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p>
<p> </p>
<p> <strong>Special Skills & Knowledge:</strong> </p>
<p> </p>
<p> Knowledge of Customer Journey Mapping methodologies and tools.</p>
<p> </p>
<p> Understanding of Customer Experience principles and best practices.</p>
<p> </p>
<p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p>
<p> </p>
<p> Strong analytical and problem-solving skills.</p>
<p> </p>
<p> Knowledge of customer research and customer behavior analysis techniques.</p>
<p> </p>
<p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p>
<p> </p>
<p> Strong facilitation, presentation, and stakeholder management skills.</p>
<p> </p>
<p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p>
<p> </p>
<p>Business Understanding:</p>
<p> </p>
<p> This position requires a medium level of business understanding</p>
<p> </p>
<p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p>
<p> </p>
<p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p>
<p> </p>
<p>HEALTH, SAFETY AND ENVIRONMENT</p>
<p> </p>
<p> This position follows all the HSE procedures as set by the company</p>
<p> </p>
<p>KEY COMPETENCIES</p>
<p> Customer Centricity</p>
<p> </p>
<p> Analytical Thinking</p>
<p> </p>
<p> Process Improvement</p>
<p> </p>
<p> Problem Solving</p>
<p> </p>
<p> Stakeholder Management</p>
<p> </p>
<p> Communication Skills</p>
<p> </p>
<p> Innovation</p>
<p> </p>
<p> Collaboration</p>
<p> </p>
<p> Continuous Improvement</p>
<p> </p>
<p> Results Orientation</p>
<p> </p>
<p>WORK ENVIRONMENT</p>
<p> </p>
<p> This position enjoys working in a comfortable airconditioned office</p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p><p><strong>Managing Day-to-Day Operations</strong></p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p><strong>Leading Food and Beverage Team</strong></p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.</p><p><strong>Ensuring Exceptional Customer Service</strong></p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p><p><strong>Managing and Conducting Human Resource Activities</strong></p><p>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.</p><p><strong>Additional Responsibilities</strong></p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>
<p>Position Information Summary The After Sales Manager is responsible for leading and managing all after-sales operations for trucks and buses, ensuring high levels of customer satisfaction, service quality, and profitability. The role oversees workshop operations, spare parts availability, warranty administration, service contracts, and customer support while ensuring compliance with manufacturer standards and company policies.</p><p>Reporting To: Chief Executive Officer</p><p>Key Responsibilities</p><ul><li>Manage the overall after-sales business, including workshop, spare parts, warranty, and field service operations.</li><li>Develop and implement strategies to improve customer satisfaction, retention, and service revenue.</li><li>Ensure efficient workshop operations, including job planning, productivity, quality control, and timely vehicle delivery.</li><li>Monitor and improve key performance indicators (KPIs) such as workshop efficiency, technician productivity, first-time fix rate, and customer satisfaction.</li><li>Oversee spare parts inventory management to ensure optimum stock levels and parts availability.</li><li>Manage warranty claims, ensuring accurate documentation and timely submission in line with manufacturer requirements.</li><li>Build and maintain strong relationships with fleet customers and key accounts through regular visits and proactive support.</li><li>Lead, coach, and develop service advisors, workshop supervisors, technicians, and parts personnel.</li><li>Ensure compliance with health, safety, environmental, and quality standards.</li><li>Prepare annual budgets, monitor expenses, and achieve departmental profitability targets.</li><li>Analyze service performance reports and implement continuous improvement initiatives.</li><li>Coordinate with sales, technical support, and manufacturers on product issues, recalls, and service campaigns.</li><li>Ensure all service processes comply with manufacturer guidelines and company policies.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Identify opportunities to increase after-sales revenue through maintenance contracts, value-added services, and customer loyalty programs.</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field.</li><li>Professional certifications in automotive or commercial vehicle service management are an advantage.</li></ul><p>Experience</p><ul><li>Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&L management</li><li>Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer.</li><li>Experience in establishing and managing workshop operations, spare parts, warranty, and customer service.</li><li>Experience in Dealer and Service Partner Management</li></ul><p>Required Skills</p><ul><li>Strong leadership and team management skills.</li><li>Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes.</li><li>Understanding of dealer management systems (DMS), ERP systems, and workshop management software.</li><li>Strong financial and budget management skills.</li><li>Excellent customer relationship and conflict resolution abilities.</li><li>Analytical and problem-solving skills.</li><li>Effective communication and negotiation skills.</li><li>Ability to work under pressure and achieve performance targets.</li><li>Proficiency in Microsoft Office applications.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Index (CSI)</li><li>Workshop productivity and efficiency</li><li>Technician utilization rate</li><li>First-time fix rate</li><li>Service revenue growth</li><li>Spare parts sales growth</li><li>Warranty claim accuracy and recovery</li><li>Vehicle turnaround time</li><li>Customer retention rate</li><li>Department profitability</li><li>Health and safety compliance</li></ul><p>Technical Competencies</p><ul><li>Commercial Vehicle Diagnostics</li><li>Workshop Operations</li><li>Fleet Maintenance</li><li>Warehouse & Inventory Management</li><li>ERP Systems (SAP/Odoo)</li><li>Warranty Systems</li><li>Technical Reporting</li><li>Root Cause Analysis</li><li>Preventive Maintenance Planning</li><li>KPI Dashboard Development</li><li>Budgeting & Financial Analysis</li><li>Contract & SLA Management</li><li>Government Tender Support</li></ul><p>Language Requirements</p><ul><li>Fluent English (Mandatory) verbal and written.</li><li>Arabic (Mandatory) conversational and business communication with customers, government entities, and service partners.</li></ul><p>Other Requirements</p><ul><li>Middle East /Oman Driving License.</li><li>Willingness to travel extensively across the Sultanate of Oman and Middle east.</li><li>Ability to support customers personally during emergency breakdowns and critical fleet operations.</li><li>Strong understanding of Government procurement processes and public-sector customer expectations.</li></ul><p>Reporting Line</p><ul><li>Reports to: CEO / Dealer Principal / Aftersales Director</li><li>Direct Reports: Workshop Manager/Supervisor Service Advisors Parts Manager Warranty Administrator Field Service Team Technicians (directly or through supervisors)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field. Professional certifications in automotive or commercial vehicle service management are an advantage. Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&L management. Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer. Experience in establishing and managing workshop operations, spare parts, warranty, and customer service. Experience in Dealer and Service Partner Management. Strong leadership and team management skills. Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes. Understanding of dealer management systems (DMS), ERP systems, and workshop management software. Strong financial and budget management skills. Excellent customer relationship and conflict resolution abilities. Analytical and problem-solving skills. Effective communication and negotiation skills. Ability to work under pressure and achieve performance targets. Proficiency in Microsoft Office applications. Middle East /Oman Driving License. Willingness to travel extensively across the Sultanate of Oman and Middle east. Ability to support customers personally during emergency breakdowns and critical fleet operations. Strong understanding of Government procurement processes and public-sector customer expectations.</p>