Computer Technician Jobs - muscat Oman

<p><h4>Job identification</h4> <p>33475</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/31/2026 10:32 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 10:32 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform routine maintenance, troubleshooting, and repair on machinery and equipment, including mechanical, electrical, Irrigation softwire, Irrigation networks, submersible pumps, poster pumps VFD panels, Electrical panels . Diagnose equipment, pumps, Electrical equipment malfunctions and recommend repairs or replacement as necessary. Diagnose and troubleshoot problems related to pipes, valves, pumps, controllers, and other system components. Perform preventative maintenance on machinery, pumps, Irrigation networks and equipment to avoid breakdowns and downtime. Maintain accurate records of work performed, including parts and materials used and time spent on each job. Follow all safety procedures and protocols to ensure a safe working environment. Assist with the installation and setup of new machinery and equipment. Provide support to other departments as needed, including responding to emergency maintenance request clean, lubricate and perform other routine maintenance work on machinery as required. Operate all equipment, hand tools, and power tools as required and authorized. Carry out any other activities as and when required by the reporting manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Higher Diploma degree in mechanical, Electrical or equivalent.</li><li>Any additional professional technical qualifications will be an added advantage.</li><li>0 - 3 years experience in the field.</li><li>Knowledge of mechanical, electrical, and hydraulic systems.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Ability to read and interpret technical manuals and schematics.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Detail-oriented with strong organizational skills.</li></ul><p></p></section>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<ul><li>Serve as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.</li><li>Diagnose and resolve hardware, and connectivity issues in coordination with operation team.</li><li>Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).</li><li>Handle customer queries via phone, email, or ticketing system.</li><li>Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.</li><li>Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.</li><li>Deliver client training and onboarding for tracking software.</li><li>Monitor device data, GPS accuracy, and platform uptime.</li><li>Coordinate with installers and field teams for on-site issues.</li><li>Document issues, resolutions, and maintain support reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of devices such as Teltonika, Queclink, Concox, or Ruptela.</li><li>Understanding of GPRS/LTE, IP/Port, SIM/APN, CAN/FMS data.</li><li>Exposure to CAN bus/FMS/J1939, fuel level calibration, DTCs, immobilizer/relay wiring.</li><li>Experience with tracking platforms.</li><li>Strong communication & customer service skills (English essential; Arabic a plus).</li><li>Basic knowledge of API testing, JSON logs, or Postman preferred.</li><li>Knowledge of Oman IVMS compliance and local regulations.</li><li>Familiarity with fuel/temperature sensors, ADAS/DMS, or MDVR systems.</li><li>Basic scripting (Python, SQL) or report generation skills.</li></ul>

<p><h4>Description</h4> <p>The role</p> <p>We are looking for a hands-on senior ML engineer to lead the development and operation of production-grade AI systems across LLMs, OCR, and voice. This role combines deep technical ownership with leadership of a high-performing team of junior engineers, as well as direct engagement with stakeholders to shape AI solutions.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead and mentor a team of highly talented junior ML engineers through:<br>   • Code reviews, design reviews, and technical direction<br>   • Enforcement of strong software engineering and ML best practices</li> <li>Design, deploy, and operate scalable AI systems with a focus on reliability and performance</li> <li>Lead production deployment of LLMs and multimodal systems (RAG, OCR, voice)</li> <li>Own <strong>model performance end-to-end</strong>, combining evaluation, observability, and hardware optimization:<br>   • Build evaluation pipelines (benchmarks, regression testing, LLM-as-judge)<br>   • Implement deep observability (tracing, latency, error tracking)<br>   • Optimize GPU utilization (multi-GPU serving, batching, quantization, memory tuning)<br>   • Continuously improve throughput, latency, and cost efficiency</li> <li>Architect and manage GPU infrastructure:<br>   • Model serving, load balancing, and scaling strategies<br>   • Hardware-aware deployment and performance tuning</li> <li>Build and maintain robust MLOps pipelines:<br>   • Model/version management, CI/CD, automated testing, and rollback strategies<br>   • Monitoring and feedback loops for continuous improvement</li> <li>Engage directly with clients and stakeholders to:<br>   • Gather and clarify business requirements<br>   • Translate non-technical needs into well-defined technical problems<br>   • Communicate solutions, trade-offs, and progress through clear documentation, reports, and proposals</li> <li>Contribute hands-on to system design, implementation, debugging, and production incident resolution</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Proven experience deploying LLMs in production</li> <li>Strong experience with GPU-based inference and optimization</li> <li>Solid backend engineering skills (Python, APIs, distributed systems)</li> <li>Experience with MLOps and production ML systems</li> <li>Experience with OCR/document AI and/or voice systems (STT/TTS)</li> <li>Experience with Docker and Kubernetes</li> <li>Strong understanding of modern AI architectures (RAG, vector DBs, agent workflows)</li> <li>Experience mentoring or leading engineers</li> <li>Strong communication skills with the ability to bridge business and technical domains</li> </ul> <p><strong>Nice to have:</strong></p> <ul> <li>Experience with open-weight models (Qwen, Llama, DeepSeek, Gemma)</li> <li>Experience with on-prem / sovereign AI deployments</li> <li>Experience with LoRA / fine-tuning</li> <li>Multilingual or Arabic NLP experience</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.</p> <p>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees.</p> <p>Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</p> <p>Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: Technical, trade, or vocational school degree.</li> <li>Related work experience: At least 3 years of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> </ul> <h4>Required qualifications</h4> <ul> <li>License or certification: EPA Universal Certification</li> <li>Driver's license</li> <li>HVAC certification</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.</p> <p>In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>The Preventive Maintenance Supervisor (PMS) is responsible for planning, coordinating, and supervising preventive maintenance activities to ensure the safe, reliable, and efficient operation of plant equipment and facilities.</p><p>The role ensures maintenance programs are executed in accordance with company standards, OEM recommendations, and regulatory requirements while minimizing equipment downtime and maximizing asset integrity.</p>

<p> <strong>Job Contents:</strong> </p> <p>Design, procure, Maintain all types of SCADA equipment and Substation Control Systems. Ensuring proper preventive programs, compliance to Cyber Security requirements as outlined by APSR and ensure availability of SCADA systems for continuous operation of all grid stations and Control Centers.</p> <p> Carrying out regular maintenance of the Substation control System and RTU systems as defined in asset Class Strategy for SCADA Systems.</p> <p> Achieve SCADA System availability as defined in Asset Class Strategy for SCADA Systems.</p> <p> Providing Technical Support for new SCADA requirements.</p> <p> Coordination with various OEMs in technical issues related SCADA systems. </p> <p> Understanding and compliance to APSR Cyber Security requirements.</p> <p> Compliance and preparation of SOPs to meet business needs.</p> <p> Fully aware of Grid Code requirements and complying to it</p> <p> Responding to internal and external auditors.</p> <p> Ensure compliance to utility standards for Substation Automation best practices. </p> <p> Carrying out the commissioning of SCS/RTU systems.</p> <p> Verification of design documents for SCS systems from different vendors.</p> <p> Verification of functional description documents for SCS systems from different vendors.</p> <p> Coordinating with Projects, Consultants &amp; EPC s for new substations commissioning and ensure system delivered in line with tender requirements.</p> <p> Review of FAT and SAT Documents and attending the tests at OEM Factories.</p> <p> Sharing skills and experience with colleagues and supporting the development of others through coaching where possible.</p> <p> <strong>Job Qualifications and Experience:</strong> </p> <p>Bachelor s degree in electrical / Instrumentation / Electronics / computer Engineering . </p> <p> <strong>Professional Experience:</strong> </p> <p>Minimum of 3 to 6 years experience in SCADA, SCS system and RTU sys.</p> <p> </p>

<p><strong>Job Summary</strong></p><p>The Senior System Analyst will analyze business requirements, improve business processes,</p><p>coordinate with vendors, and ensure successful implementation of enterprise applications.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and analyze business requirements.</li><li>Prepare BRD, FRD, and functional specifications.</li><li>Perform system and gap analysis.</li><li>Coordinate with vendors and manage system enhancements.</li><li>Lead UAT and support testing activities.</li><li>Resolve application issues and recommend improvements.</li><li>Prepare system documentation and user manuals.</li><li>Conduct end-user training and provide project updates.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science, Information Systems, Business Administration, Finance, or related field.</li><li>Master's Degree and professional certifications are preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 8 years as a System Analyst.</li><li>Experience with ERP/Financial and Taxation systems.</li><li>Strong SDLC, business analysis, UAT, documentation, Jira/Confluence, stakeholder management, communication, and analytical skills.</li></ul>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<p><h4>Description</h4> <p>We are offering a summer internship program in support & implementation for undergraduates and fresh graduates. This internship provides hands-on experience in IT support, system monitoring, and basic troubleshooting, with a focus on learning and development in a professional environment. Interns will assist in supporting systems, working with internal teams, and helping resolve basic technical issues.</p> <p>Interns who demonstrate exceptional performance, technical proficiency, and dedication throughout the program will be considered for a full-time position.</p> <h4>Responsibilities</h4> <ul> <li>Assist in providing basic technical support for internal systems and applications.</li> <li>Help monitor systems and report issues to senior team members.</li> <li>Support troubleshooting of simple software and system issues.</li> <li>Document incidents and updates using internal tools.</li> <li>Coordinate with the technical team when escalation is needed.</li> <li>Learn and follow support processes and best practices.</li> <li>Maintain confidentiality of company and client information.</li> <li>Contribute to team tasks and ongoing projects.</li> </ul> <h4>Requirements</h4> <ul> <li>Undergraduates and fresh graduates (up to 1 year of experience).</li> <li>Bachelor’s degree in computer science, information systems, or any related field.</li> <li>Basic understanding of IT concepts (operating systems, databases, networking).</li> <li>Familiarity with:</li> <ul> <li>Windows or Linux operating systems.</li> <li>Databases (SQL).</li> <li>Application servers (e.g., Apache Tomcat).</li> <li>Basic exposure to tools like Docker or simple server environments.</li> </ul> <li>Willingness to learn new technologies and tools.</li> <li>Good communication skills (Arabic & English).</li> <li>Team player with a positive attitude.</li> <li>Ability to follow instructions and learn quickly.</li> </ul></p><p></p>

<p>The Senior Software Engineer designs, develops, implements, and supports secure, scalable, and high-quality software solutions that enable the Bank's digital products and technology services. He/She leads the delivery of complex software initiatives, establishes engineering best practices, ensures operational excellence, and collaborates with cross-functional teams to deliver reliable, maintainable, and high-performing technology solutions.The Senior Software Engineer promotes engineering excellence by driving software quality, automation, technical innovation, secure development practices, and continuous improvement while mentoring engineers and contributing to the Bank's technology transformation initiatives. Key Accountabilities: Mentors and coaches software engineers through technical guidance, knowledge sharing, design reviews, and continuous professional development. Drives continuous improvement by identifying opportunities to optimize software architecture, development processes, automation, operational efficiency, and technology practices. Maintains technical documentation, development standards, operational procedures, and knowledge repositories to support sustainable application lifecycle management. Ensures compliance with the Bank's technology policies, information security standards, regulatory requirements, and software engineering governance frameworks. Performs any other responsibilities consistent with the scope of the role, as assigned by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Equivalent practical experience may be considered.</li><li>Minimum of 6 years of professional software engineering experience, including experience designing, developing, and supporting production-grade applications and services.</li><li>Demonstrated experience delivering scalable enterprise software solutions across the full software development lifecycle.</li><li>Strong experience with one or more modern programming languages such as Python, Java, Go, TypeScript, Dart, or similar technologies.</li><li>Experience developing and supporting RESTful APIs, microservices, distributed applications, and modern software architecture.</li><li>Experience with relational databases, data modelling, API integration, application performance optimization, and cloud-native application development.</li><li>Experience with CI/CD pipelines, DevOps practices, containerization technologies, Infrastructure as Code (IaC), and cloud platforms such as OCI, AWS, Azure, or Google Cloud.</li><li>Knowledge of software engineering best practices including version control, automated testing, secure coding, code reviews, and release management.</li><li>Experience developing or supporting Artificial Intelligence, machine learning, or intelligent automation solutions is preferred.</li></ul>

<p>Develop novel state-of-the-art vision algorithms and corresponding systems, leveraging deep learning techniques. Research, develop and prototype advanced computer vision technologies and integration with hardware edge processors. Develop high-quality computer vision algorithms for localization, object detection, classification, and video analysis. Translate algorithms into production-level code. Contribute to a large code base in Python for deploying these models in production environments. Implement best practices for data collection, preprocessing, feature engineering, and model training, and ensure that the team follows these practices consistently Conduct regular code reviews and provide technical guidance and feedback to team members, ensuring that they produce high-quality code that is efficient, scalable, and maintainable. Interface with the Product/Project manager to develop R&amp;D plans, proposals, intellectual property filings, commercialization strategies and other material that facilitate the innovation process. Collaborate with Product/Project managers in maintaining a roadmap for the team's AI projects, including identifying key milestones, timelines, and resource requirements. Collaborate with team members to develop, test, deploy, and maintain software/AI systems while being actively involved in product backlog grooming, sprint planning, execution, review, and retrospectives. Work with IT, software and security teams to deploy production grade AI solutions that comply with relevant data privacy and security regulations. Collaborate with subject matter experts to understand their business needs and develop ML solutions that meet their requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications Bachelor s degree in AI, Remote Sensing, Survey, Engineering, or any other related fields Minimum Experience: Preferably 1-3 years experience in the same field Job-Specific Knowledge &amp; Skills: Experience developing machine learning models and neural network-based computer vision models. Experience deploying production grade ML and vision systems on the edge for real-time applications. Python Knowledge. Strong software engineering skills. Strong ability to present work and communicate ideas to technical and non-technical coworkers. Experience with machine learning libraries such as Tensorflow, Keras, Sklearn and others. Experience using OpenCV. Experience with git and other such versioning tools. Experience with DevOps cloud tools (AWS, Google Cloud etc.). Experience with NVIDIA Triton inference server will be plus Experience with MLOps tools such as Kubeflow will be a plus. Experience with web development frameworks (e.g Flask, Django) will be a plus Experience handling a large code base in python will be a plus. Experience developing computer vision algorithms for anomaly detection will be a plus. Fluency in English.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Pre-Sales Consultant partners with sales, delivery, and solution teams to shape customer-centric solutions, respond to RFPs/RFIs, and support deal closures through strong technical, functional, and commercial alignment.</p><p>Key Responsibilities:</p><ul><li>Work closely with sales teams to understand customer requirements and define solution approaches.</li><li>Lead or support RFP/RFI responses, including solution design, effort estimation, and proposal documentation.</li><li>Develop solution architectures, demos, PoCs, and presentations aligned with customer needs.</li><li>Collaborate with delivery, architecture, and product teams to ensure feasibility and scalability of proposed solutions.</li><li>Support pricing, costing, and commercial models in coordination with finance and leadership.</li><li>Participate in client workshops, technical discussions, and solution presentations.</li><li>Maintain reusable assets such as proposal templates, case studies, and solution accelerators.</li><li>Stay current with industry trends, technologies, and competitive offerings.</li></ul><p>Skills &amp; Experience:</p><ul><li>Strong understanding of enterprise IT solutions, digital platforms, and system integration.</li><li>Experience in consulting, pre-sales, or solutioning roles within SI / ICT organizations.</li><li>Excellent communication, stakeholder management, and presentation skills.</li><li>Ability to translate business requirements into technical and functional solutions.</li></ul><p>Success Metrics (KPIs)</p><ul><li>Number of RFP/RFI responses supported and submitted per quarter.</li><li>Bid win rate and contribution to revenue pipeline.</li><li>Quality and completeness of solution proposals (as measured by internal and client feedback).</li><li>Turnaround time for proposal and solution preparation.</li><li>Number of client workshops, demos, and PoCs supported.</li><li>Reuse and creation of proposal assets, accelerators, and case studies.</li><li>Collaboration effectiveness with sales and delivery teams.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.</li><li>MBA is an added advantage</li></ul><p></p></section>

<p><h4>Job overview</h4> <p>The chief AGE mechanic supervises, trains AGE technicians and performs inspections, maintenance and servicing and storage of assigned AGE. Maintains and inspects hydraulic, pneumatic, electrical and fuel systems to include turbine, diesel and gasoline driven AGE. Responsible for the day-to-day AGE shop operations and communicates with the AGE superintendent to assure work priorities are met. Accomplishes work in accordance with USAF/Amentum technical data. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Primary supervisor to train AGE mechanics and perform periodic inspection, maintenance and repair actions on assigned AGE assets.</li> <li>Stocks, maintains and requisitions parts, tools and supplies to perform required work on assets.</li> <li>Prepares AGE/FLSE and other equipment for exercises or actual deployments.</li> <li>Responds to enquiries concerning storage and status of assigned equipment.</li> <li>Utilizes testing of diagnostic equipment while troubleshooting hydraulic, electrical, fuel and pneumatic systems and components for serviceability.</li> <li>Prepares and completes documentation including work orders, US Air Force supply and Amentum forms, updates historical data and coordinates actions required with work orders.</li> <li>Directs maintenance by maintenance action sheets, US Air Force technical orders and Amentum directives.</li> <li>Develops standard for subordinates, implements the precept of quality assurance within the guidelines of the ISO 9001:2015 quality management system standard (QMS), ensures that all work is completed to quality standards and provides employees with feedback on their progress.</li> <li>Orients new personnel to work crews, plans work assignments and establishes work methods.</li> <li>Conducts on-the-job training for AGE mechanics on assigned AGE/FLSE, safety, material safety data sheets, security awareness and other subjects. Prepares and updates training records.</li> <li>Prepares and inspects assets and equipment for shipment by air, sea and surface transportation.</li> <li>Performs servicing and maintenance of in-use assets and returns equipment to mission capable.</li> <li>Prepares and submits quality/material deficiency reports and technical order changes as required.</li> <li>Operates material handling equipment as required.</li> <li>Inspects hazardous materials within the assigned work center and coordinates the appropriate office for the disposal of HAZMAT when required.</li> <li>Ensures all tools, personnel protective equipment, facilities and clothing issued remain safe, secure and serviceable, reporting any deficiencies.</li> <li>Ensures that the work area is maintained to the highest standards of cleanliness.</li> <li>Attends AGE staff meetings as required.</li> <li>Prepares personnel performance reports as assigned.</li> <li>Performs TDY within the area of operations as required by the US Air Force/Amentum tasking.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Working knowledge of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li> <li>Knowledge of military or civilian maintenance systems, quality assurance and supervisory skills required.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment.</li> <li>High school diploma or equivalent required.</li> <li>Five years' experience with the US Air Force or civilian organization in the field of aircraft ground support equipment maintenance required.</li> <li>Ability to review electrical and electronic systems using wiring diagrams and schematics required.</li> <li>Practical experience of flow charts used to maintain pneumatic and hydraulic systems required.</li> <li>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Training to a 7 level as aircraft ground support equipment technician through an apprentice or military service program preferred.</li> <li>Ideal candidate will have training as a USAF AGE, RED X certified inspector.</li> </ul> <h4>Compensation details</h4> <p>Hourly plus additional incentives.</p> <p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p> <h4>Benefits overview</h4> <p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p> <ul> <li>Health, dental, and vision insurance</li> <li>Paid time off and holidays</li> <li>Retirement benefits (including 401(k) matching)</li> <li>Educational reimbursement</li> <li>Parental leave</li> <li>Employee stock purchase plan</li> <li>Tax-saving options</li> <li>Disability and life insurance</li> <li>Pet insurance</li> </ul> <p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p> <h4>Additional information</h4> <p>Original posting date: 05/04/2026 - Until filled.</p> <p>Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p> <h4>Equal opportunity statement</h4> <p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>

<p>The Senior Software Engineer designs, develops, implements, and supports secure, scalable, and high-quality software solutions that enable the Bank's digital products and technology services. He/She leads the delivery of complex software initiatives, establishes engineering best practices, ensures operational excellence, and collaborates with cross-functional teams to deliver reliable, maintainable, and high-performing technology solutions.The Senior Software Engineer promotes engineering excellence by driving software quality, automation, technical innovation, secure development practices, and continuous improvement while mentoring engineers and contributing to the Bank's technology transformation initiatives. Key Accountabilities: Mentors and coaches software engineers through technical guidance, knowledge sharing, design reviews, and continuous professional development. Drives continuous improvement by identifying opportunities to optimize software architecture, development processes, automation, operational efficiency, and technology practices. Maintains technical documentation, development standards, operational procedures, and knowledge repositories to support sustainable application lifecycle management. Ensures compliance with the Bank's technology policies, information security standards, regulatory requirements, and software engineering governance frameworks. Performs any other responsibilities consistent with the scope of the role, as assigned by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Equivalent practical experience may be considered. Minimum of 6 years of professional software engineering experience, including experience designing, developing, and supporting production-grade applications and services. Demonstrated experience delivering scalable enterprise software solutions across the full software development lifecycle. Strong experience with one or more modern programming languages such as Python, Java, Go, TypeScript, Dart, or similar technologies. Experience developing and supporting RESTful APIs, microservices, distributed applications, and modern software architecture. Experience with relational databases, data modelling, API integration, application performance optimization, and cloud-native application development. Experience with CI/CD pipelines, DevOps practices, containerization technologies, Infrastructure as Code (IaC), and cloud platforms such as OCI, AWS, Azure, or Google Cloud. Knowledge of software engineering best practices including version control, automated testing, secure coding, code reviews, and release management. Experience developing or supporting Artificial Intelligence, machine learning, or intelligent automation solutions is preferred.</p>

<p><h4>Job overview</h4> <p>The chief AGE mechanic supervises, trains AGE technicians and performs inspections, maintenance and servicing and storage of assigned AGE. Maintains and inspects hydraulic, pneumatic, electrical and fuel systems to include turbine, diesel and gasoline driven AGE. Responsible for the day-to-day AGE shop operations and communicates with the AGE superintendent to assure work priorities are met. Accomplishes work in accordance with USAF/Amentum technical data. Ensures compliance with performance work statement (PWS) and Amentum ISO 9001 quality management system (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Primary supervisor to train AGE mechanics and perform periodic inspection, maintenance and repair actions on assigned AGE assets.</li> <li>Stocks, maintains and requisitions parts, tools and supplies to perform required work on assets.</li> <li>Prepares AGE/FLSE and other equipment for exercises or actual deployments.</li> <li>Responds to enquiries concerning storage and status of assigned equipment.</li> <li>Utilizes testing of diagnostic equipment while troubleshooting hydraulic, electrical, fuel and pneumatic systems and components for serviceability.</li> <li>Prepares and completes documentation including work orders, US Air Force supply and Amentum forms, updates historical data and coordinates actions required with work orders.</li> <li>Directs maintenance by maintenance action sheets, US Air Force technical orders and Amentum directives.</li> <li>Develops standard for subordinates, implements the precept of quality assurance within the guidelines of the ISO 9001:2015 quality management system standard (QMS), ensures that all work is completed to quality standards and provides employees with feedback on their progress.</li> <li>Orients new personnel to work crews, plans work assignments and establishes work methods.</li> <li>Conducts on-the-job training for AGE mechanics on assigned AGE/FLSE, safety, material safety data sheets, security awareness and other subjects. Prepares and updates training records.</li> <li>Prepares and inspects assets and equipment for shipment by air, sea and surface transportation.</li> <li>Performs servicing and maintenance of in-use assets and returns equipment to mission capable.</li> <li>Prepares and submits quality/material deficiency reports and technical order changes as required.</li> <li>Operates material handling equipment as required.</li> <li>Inspects hazardous materials within the assigned work center and coordinates the appropriate office for the disposal of HAZMAT when required.</li> <li>Ensures all tools, personnel protective equipment, facilities and clothing issued remain safe, secure and serviceable, reporting any deficiencies.</li> <li>Ensures that the work area is maintained to the highest standards of cleanliness.</li> <li>Attends AGE staff meetings as required.</li> <li>Prepares personnel performance reports as assigned.</li> <li>Performs TDY within the area of operations as required by the US Air Force/Amentum tasking.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Working knowledge of personal computers and Windows operating system and Microsoft Office to include as a minimum PowerPoint, Excel and Word programs.</li> <li>Knowledge of military or civilian maintenance systems, quality assurance and supervisory skills required.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment.</li> <li>High school diploma or equivalent required.</li> <li>Five years' experience with the US Air Force or civilian organization in the field of aircraft ground support equipment maintenance required.</li> <li>Ability to review electrical and electronic systems using wiring diagrams and schematics required.</li> <li>Practical experience of flow charts used to maintain pneumatic and hydraulic systems required.</li> <li>Must be able to obtain and maintain facility credentials/authorization. Note: US citizenship is required for facility credentials/authorization at this work location.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Training to a 7 level as aircraft ground support equipment technician through an apprentice or military service program preferred.</li> <li>Ideal candidate will have training as a USAF AGE, RED X certified inspector.</li> </ul> <h4>Compensation details</h4> <p>Hourly plus additional incentives.</p> <p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p> <h4>Benefits overview</h4> <p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p> <ul> <li>Health, dental, and vision insurance</li> <li>Paid time off and holidays</li> <li>Retirement benefits (including 401(k) matching)</li> <li>Educational reimbursement</li> <li>Parental leave</li> <li>Employee stock purchase plan</li> <li>Tax-saving options</li> <li>Disability and life insurance</li> <li>Pet insurance</li> </ul> <p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p> <h4>Additional information</h4> <p>Original posting date: 05/04/2026 - Until filled.</p> <p>Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p> <h4>Equal opportunity statement</h4> <p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<p>Position Information Summary The After Sales Manager is responsible for leading and managing all after-sales operations for trucks and buses, ensuring high levels of customer satisfaction, service quality, and profitability. The role oversees workshop operations, spare parts availability, warranty administration, service contracts, and customer support while ensuring compliance with manufacturer standards and company policies.</p><p>Reporting To: Chief Executive Officer</p><p>Key Responsibilities</p><ul><li>Manage the overall after-sales business, including workshop, spare parts, warranty, and field service operations.</li><li>Develop and implement strategies to improve customer satisfaction, retention, and service revenue.</li><li>Ensure efficient workshop operations, including job planning, productivity, quality control, and timely vehicle delivery.</li><li>Monitor and improve key performance indicators (KPIs) such as workshop efficiency, technician productivity, first-time fix rate, and customer satisfaction.</li><li>Oversee spare parts inventory management to ensure optimum stock levels and parts availability.</li><li>Manage warranty claims, ensuring accurate documentation and timely submission in line with manufacturer requirements.</li><li>Build and maintain strong relationships with fleet customers and key accounts through regular visits and proactive support.</li><li>Lead, coach, and develop service advisors, workshop supervisors, technicians, and parts personnel.</li><li>Ensure compliance with health, safety, environmental, and quality standards.</li><li>Prepare annual budgets, monitor expenses, and achieve departmental profitability targets.</li><li>Analyze service performance reports and implement continuous improvement initiatives.</li><li>Coordinate with sales, technical support, and manufacturers on product issues, recalls, and service campaigns.</li><li>Ensure all service processes comply with manufacturer guidelines and company policies.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Identify opportunities to increase after-sales revenue through maintenance contracts, value-added services, and customer loyalty programs.</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field.</li><li>Professional certifications in automotive or commercial vehicle service management are an advantage.</li></ul><p>Experience</p><ul><li>Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management</li><li>Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer.</li><li>Experience in establishing and managing workshop operations, spare parts, warranty, and customer service.</li><li>Experience in Dealer and Service Partner Management</li></ul><p>Required Skills</p><ul><li>Strong leadership and team management skills.</li><li>Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes.</li><li>Understanding of dealer management systems (DMS), ERP systems, and workshop management software.</li><li>Strong financial and budget management skills.</li><li>Excellent customer relationship and conflict resolution abilities.</li><li>Analytical and problem-solving skills.</li><li>Effective communication and negotiation skills.</li><li>Ability to work under pressure and achieve performance targets.</li><li>Proficiency in Microsoft Office applications.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Index (CSI)</li><li>Workshop productivity and efficiency</li><li>Technician utilization rate</li><li>First-time fix rate</li><li>Service revenue growth</li><li>Spare parts sales growth</li><li>Warranty claim accuracy and recovery</li><li>Vehicle turnaround time</li><li>Customer retention rate</li><li>Department profitability</li><li>Health and safety compliance</li></ul><p>Technical Competencies</p><ul><li>Commercial Vehicle Diagnostics</li><li>Workshop Operations</li><li>Fleet Maintenance</li><li>Warehouse &amp; Inventory Management</li><li>ERP Systems (SAP/Odoo)</li><li>Warranty Systems</li><li>Technical Reporting</li><li>Root Cause Analysis</li><li>Preventive Maintenance Planning</li><li>KPI Dashboard Development</li><li>Budgeting &amp; Financial Analysis</li><li>Contract &amp; SLA Management</li><li>Government Tender Support</li></ul><p>Language Requirements</p><ul><li>Fluent English (Mandatory) verbal and written.</li><li>Arabic (Mandatory) conversational and business communication with customers, government entities, and service partners.</li></ul><p>Other Requirements</p><ul><li>Middle East /Oman Driving License.</li><li>Willingness to travel extensively across the Sultanate of Oman and Middle east.</li><li>Ability to support customers personally during emergency breakdowns and critical fleet operations.</li><li>Strong understanding of Government procurement processes and public-sector customer expectations.</li></ul><p>Reporting Line</p><ul><li>Reports to: CEO / Dealer Principal / Aftersales Director</li><li>Direct Reports: Workshop Manager/Supervisor Service Advisors Parts Manager Warranty Administrator Field Service Team Technicians (directly or through supervisors)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field. Professional certifications in automotive or commercial vehicle service management are an advantage. Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management. Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer. Experience in establishing and managing workshop operations, spare parts, warranty, and customer service. Experience in Dealer and Service Partner Management. Strong leadership and team management skills. Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes. Understanding of dealer management systems (DMS), ERP systems, and workshop management software. Strong financial and budget management skills. Excellent customer relationship and conflict resolution abilities. Analytical and problem-solving skills. Effective communication and negotiation skills. Ability to work under pressure and achieve performance targets. Proficiency in Microsoft Office applications. Middle East /Oman Driving License. Willingness to travel extensively across the Sultanate of Oman and Middle east. Ability to support customers personally during emergency breakdowns and critical fleet operations. Strong understanding of Government procurement processes and public-sector customer expectations.</p>