Collection Specialist Jobs in Oman

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.<br> This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.<br> You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.<br> This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .<br> What You’ll Be Responsible For Collections &amp; Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues &amp; Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management &amp; Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement &amp; Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience &amp; Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding #LI-AG1</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >JOB PURPOSE:</strong></p> <ul> <li>The Revenue &amp; Collections Officer is responsible for ensuring the accurate recording of revenue and the timely collection of receivables, supporting the company s cash flow and financial stability.</li> <li>The role involves monitoring customer accounts, following up on outstanding balances, performing timely reconciliation of customer accounts and balances, and ensuring compliance with company policies and credit control procedures.</li> </ul> <p> <strong>KEY ACCOUNTABILITIES:</strong> </p> <ul> <li>Receiving, checking, and verifying all sales lines items in terminal operating system (TOS) ensure the accuracy of the data.</li> <li>Recording customer invoices in the ERP system with accurate GL account and profit center allocation.</li> <li>Maintain comprehensive knowledge of port and terminal service tariffs and ensure their accurate and consistent application in line with approved pricing structures and company procedures.</li> <li>Generate final sales invoices from the ERP system, ensuring accurate preparation and timely submission to customers.</li> <li>Collection of payment from the extra services rendered to port users handle cash, reconcile the revenue against the services rendered.</li> <li>Reconciliation of revenue with Bank Account Statement and updating the system.</li> <li>Handle cashier activities like; petty cash, receiving cash, payments and reconciliation including depositing cash to bank.</li> <li>Generate ageing reports on a regular basis and ensure timely and consistent follow-up on outstanding customer receivables in line with collection procedures.</li> <li>Assist in the monthly closing of books.</li> <li>Assist in VAT return on quarterly basis related to sales transactions.</li> <li>Carry out any additional tasks &amp; assignments from different sites whenever required.</li> <li>Liaise with accounting team for unreconciled receipts to ensure booking of all receipts.</li> <li>Report on the collection report with the finance manager monthly.</li> <li>Follow up and ensure revenues are closed &amp; reported on time.</li> <li>Carry out any other assignment assigned by the line manager.</li> </ul> <p> <strong>QUALIFICATION, EXPERIENCE AND SKILLS:</strong> </p> <p> <strong>Qualifications</strong>:</p> <ul> <li>Bachelor s degree in accounting or finance.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>0 -3 years.</li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li>Computer proficiency, experience in using Microsoft Package and/or any relevant software.</li> <li>Knowledge of accounting report and procedures.</li> <li>Time management and communication.</li> <li>Advanced in English and Arabic both oral and written.</li> <li>Customer Service.</li> </ul> <p> <strong>KEY INTERACTIONS:</strong> </p> <p> <strong>Internally:</strong> </p> <ul> <li>Operation department.</li> <li>Commercial Department.</li> </ul> <p> <strong>Externally</strong>:</p> <ul> <li>Consignees and shippers.</li> <li>Transporters &amp; Port Users.</li> <li>Tenants.</li> <li>Bank.</li> <li>Auditors.</li> </ul> <p> </p> <p> </p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Must have Skills : Customer orientation (Strong), Project Management methodologies (Strong), Account Management and Business Development (Expert), Stakeholder Management, Communication &amp; collaboration (Expert)</p><br><p>Experience: 1215 Years Role Summary We are seeking an experienced Delivery Manager (CBU Tech) to lead the engineering health and delivery enablement for consumer-facing technology channels. This role operates at the intersection of engineering management and delivery governance, ensuring that tech teams are structurally empowered while freeing Tech Leads to focus on execution and feature delivery. The role requires strong ownership of engineering teams across mobile, web, commerce, and AI-driven platforms, with a focus on capacity planning, talent management, and delivery readiness. The ideal candidate will act as the backbone of engineering operations, enabling scalable and predictable delivery across channels.</p><br><p>Key Responsibilities</p><br><p>Engineering Health &amp; Capability Management - Own overall engineering health across consumer channels (Mobile, Web, Commerce, AI). - Drive capacity planning, utilization, and demand-supply alignment. - Manage attrition, hiring pipeline, onboarding, and workforce stability. - Ensure availability of the right skills and roles aligned to programme needs. Tech Leadership Enablement - Conduct regular 1:1s with Tech Leads to ensure alignment, support, and issue resolution. - Enable Tech Leads to focus on delivery by removing operational and organizational bottlenecks. - Provide support in team structuring, role clarity, and ownership models. Delivery Support &amp; Execution Enablement - Ensure delivery teams are fully equipped and structured for execution readiness. - Work closely with Programme Leads / PMOs to align capacity with delivery plans. - Support resolution of cross-team dependencies and resourcing challenges. - Enable predictable delivery outcomes without directly owning day-to-day execution. Talent &amp; Workforce Management - Drive hiring, onboarding, and ramp-up plans in line with programme expansion. - Monitor team performance, engagement, and retention. - Support capability development and succession planning within engineering teams. Governance &amp; Operational Discipline - Establish visibility into engineering metrics (capacity, utilisation, attrition, skill gaps). - Drive structured reporting and governance for engineering health. - Ensure alignment with organizational processes, compliance, and quality standards.</p><br><p>Key Result Areas (KRAs)</p><br><p>Strong engineering health across consumer channels - Optimized capacity utilization and workforce stability - Reduced attrition and improved team continuity - High-performing Tech Leads focused on delivery - Improved delivery readiness and execution predictability - Effective hiring and ramp-up aligned with demand Required Skills &amp; Experience - Engineering team management &amp; capability building (Expert) - Capacity planning &amp; workforce management (Expert) - Stakeholder management &amp; cross-team coordination (Expert) - Delivery enablement &amp; governance (Expert) - Talent management (hiring, retention, onboarding) (Expert) - Agile delivery understanding &amp; team structuring (Strong) - Dependency management &amp; delivery alignment (Strong) - Data-driven decision making (capacity/utilisation metrics) (Strong) - Tools &amp; systems (JIRA, workforce dashboards, tracking tools) (Strong) Preferred Qualifications - Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI) - Experience in onsite client engagement roles - Exposure to large-scale multi-pod delivery environments - Strong understanding of engineering operating models within enterprise programmes</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Delivery Manager (CBU Tech) to lead the engineering health and delivery enablement for consumer-facing technology channels. This role operates at the intersection of engineering management and delivery governance, ensuring that tech teams are structurally empowered while freeing Tech Leads to focus on execution and feature delivery. The role requires strong ownership of engineering teams across mobile, web, commerce, and AI-driven platforms, with a focus on capacity planning, talent management, and delivery readiness. The ideal candidate will act as the backbone of engineering operations, enabling scalable and predictable delivery across channels.</p><p><b>Key Responsibilities</b></p><p>Engineering Health &amp; Capability Management</p><ul><li>Own overall engineering health across consumer channels (Mobile, Web, Commerce, AI).</li><li>Drive capacity planning, utilization, and demand-supply alignment.</li><li>Manage attrition, hiring pipeline, onboarding, and workforce stability.</li><li>Ensure availability of the right skills and roles aligned to programme needs.</li></ul><p>Tech Leadership Enablement</p><ul><li>Conduct regular 1:1s with Tech Leads to ensure alignment, support, and issue resolution.</li><li>Enable Tech Leads to focus on delivery by removing operational and organizational bottlenecks.</li><li>Provide support in team structuring, role clarity, and ownership models.</li></ul><p>Delivery Support &amp; Execution Enablement</p><ul><li>Ensure delivery teams are fully equipped and structured for execution readiness.</li><li>Work closely with Programme Leads / PMOs to align capacity with delivery plans.</li><li>Support resolution of cross-team dependencies and resourcing challenges.</li><li>Enable predictable delivery outcomes without directly owning day-to-day execution.</li></ul><p>Talent &amp; Workforce Management</p><ul><li>Drive hiring, onboarding, and ramp-up plans in line with programme expansion.</li><li>Monitor team performance, engagement, and retention.</li><li>Support capability development and succession planning within engineering teams.</li></ul><p>Governance &amp; Operational Discipline</p><ul><li>Establish visibility into engineering metrics (capacity, utilisation, attrition, skill gaps).</li><li>Drive structured reporting and governance for engineering health.</li><li>Ensure alignment with organizational processes, compliance, and quality standards.</li></ul><p>Key Result Areas (KRAs)</p><ul><li>Strong engineering health across consumer channels</li><li>Optimized capacity utilization and workforce stability</li><li>Reduced attrition and improved team continuity</li><li>High-performing Tech Leads focused on delivery</li><li>Improved delivery readiness and execution predictability</li><li>Effective hiring and ramp-up aligned with demand</li></ul><p>Required Skills &amp; Experience</p><ul><li>Engineering team management &amp; capability building (Expert)</li><li>Capacity planning &amp; workforce management (Expert)</li><li>Stakeholder management &amp; cross-team coordination (Expert)</li><li>Delivery enablement &amp; governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding &amp; team structuring (Strong)</li><li>Dependency management &amp; delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools &amp; systems (JIRA, workforce dashboards, tracking tools) (Strong)</li></ul><p>Preferred Qualifications</p><ul><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes'</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineering team management &amp; capability building (Expert)</li><li>Capacity planning &amp; workforce management (Expert)</li><li>Stakeholder management &amp; cross-team coordination (Expert)</li><li>Delivery enablement &amp; governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding &amp; team structuring (Strong)</li><li>Dependency management &amp; delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools &amp; systems (JIRA, workforce dashboards, tracking tools) (Strong)</li><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes'</li></ul><p></p></section>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>