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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using: <ul> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> </ul> Segment prospects by: <ul> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> </ul> Verify and clean contact data using: <ul> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> </ul> Maintain organized prospect databases and outreach lists. <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics. <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as: <ul> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> </ul> Monitor: <ul> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> </ul> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines. <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on: <ul> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> </ul> Track key metrics including: <ul> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> </ul> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history. <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: <ul> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> </ul> Ensure outreach data remains organized and up to date. <strong>Compliance & best practices</strong><br> Ensure campaigns comply with: <ul> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> </ul> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation. <h4>What makes you a strong fit</h4> <ul> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in: <ul> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li> </ul> <strong>Technical skills</strong><br> Hands-on experience with: <ul> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> </ul> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication. <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of: <ul> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> </ul> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or account executives.<br> Familiarity with outbound automation workflows and CRM integrations. <h4>What a typical day looks like</h4> <ul> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> </ul> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li> </ul> <h4>Why join us?</h4> <ul> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into: <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul> </li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <h4>Apply now</h4> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job title Sr. Specialist Business Applications Grade Stream People, Technology &amp; Culture Function IDS &amp; CI - Digital Delivery Location Oman Muscat Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Manager Digital Delivery Direct reports - Job purpose The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio. The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements. The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Tasks and Responsibilities Solution Architecture &amp; Design Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS. Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies. Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery. Architecture Governance &amp; Standards Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications. Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles. Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews. Delivery Standards &amp; CI/CD Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management. Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors. Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency. Deployment &amp; Release Strategy Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management. Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes. Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance. EDRMS / ECM Platform Architecture Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform. Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality. Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build. Integration Architecture Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors. Define standards for authentication, error handling, monitoring, and data quality across integrations. Technical Leadership, Support Oversight &amp; Vendor Management Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution. Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities. Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability. Perform other related duties as assigned. Key interactions Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams. External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants. Notable Working Conditions. Office environment, intensive computer screen use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Requirements Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field. <em>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.</em> Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills 6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization. Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture. Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred. Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent). Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems. Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes. Experience working with vendors and managing technical delivery quality and compliance. Technical Competencies: Strong analytical and problem-solving skills. Excellent communication skills, able to translate technical concepts for business stakeholders. Ability to act as a technical authority and influence design decisions across teams and vendors. Attention to detail and a quality-driven mindset. Self-motivated with the ability to manage multiple initiatives concurrently. Collaborative approach to working with cross-functional and vendor teams. Cultural sensitivity in a multinational environment. Technical Competencies: Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams). Architecture governance and Architecture Decision Records (ADRs). CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions). Automated testing and security scanning (SAST/DAST/dependency scanning). Deployment architecture, environment strategy, and release governance. EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar). Document management workflows, metadata models, taxonomy, and records compliance. Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems. IT governance, change management, and access control principles. Vendor management and technical delivery review.IT governance, change management, and access control principles. Vendor management and technical delivery review.</p><p></p></section>

<p>Definition: Lean Specialist will be responsible and accountable for continuous improvement and efficiencies across the Karwa s products, systems, operations, and processes. Likely to lead a team of people and have cost reporting responsibility. He / She has to be an expert in lean methodologies with a ASQ / IASSC certified Lean Six Sigma Green Belt. Coaches, train and assesses others</p><p>Overall Purpose of the Role: Working with the Production Management Team of Karwa Motors LLC to develop, set the pace and implement business transformational and continuous improvement strategy with sensitivity towards the organizational structure, commercial approach, culture, people, and processes. Outline direction and deployment of the Lean framework to ensure consistent and rigorous application across the business in line with best practice.</p><p>Reporting To: Quality Manager</p><p>Key Responsibilities:</p><ol><li>GENERAL AND TASK MANAGEMENT<br><ul><li>Contribute to the creation and implementation of best practice - Lean vision, strategy, policies, processes, and procedures to aid and improve operational performance</li><li>Contribute to new business initiatives and projects by reviewing and communicating the impact on Lean activities</li><li>Develop a robust continuous improvement strategy in partnership with the Management Team and key business stakeholders</li><li>Implement and support cultural change across the organization and drive business improvement through Lean Methodologies</li><li>Develop, deliver, and support delivery of business improvement change initiatives.</li><li>Develop and contribute towards improvement standards in line with best practice</li><li>Report on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and actions necessary to ensure success</li><li>Define, develop, and publish business improvement process documentation to reflect best practice</li><li>Undertake business process analysis, statistical analysis for improvement projects and to support wider change</li><li>Lead, define and develop continuous improvement activities designed to improve performance, such as the planning and running of lean events</li><li>Perform root cause analysis and resolve problems using Six sigma approach</li><li>Identify business improvement opportunities within the organization</li><li>Conduct risk assessments of processes and tasks in the Manufacturing environment.</li></ul></li><li>PEOPLE MANAGEMENT<br><ul><li>Report on achievement of targets and identify any actions required</li><li>Ensure relevant on-going learning and development of all employees in lean improvement tools and communication methods</li><li>Coach and facilitate teams and individuals to identify and implement improvement opportunities</li><li>Build organizational capability by hiring and developing the continuous improvement team.</li><li>Develop annual development plans and provide input on organization capability/succession planning</li><li>Develop and build a culture of engagement at all levels of the Organization to provide a highly energized team which is flexible to meet the changing needs of the business</li><li>Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required</li><li>Motivate and coach the team to operational success</li></ul></li><li>RELATIONSHIP MANAGEMENT<br><ul><li>Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance</li><li>Stay current and up to date on any technology changes that may affect Lean and advise others of any impact</li><li>Liaise and communicate with other departments, customers, suppliers and other service providers</li><li>Ensure an effective interface with other departmental staff is maintained</li></ul></li><li>SELF-MANAGEMENT<br><ul><li>Support, comply and ensure complicity with Health &amp; Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures</li><li>Embraces personal challenge</li><li>Confident, rounded thinking</li><li>Is self-aware</li><li>Is resilient, assertive, optimistic and open to change</li><li>Engages interest and participation of others and has a collaborative approach to working with others</li><li>Actively Committed to team development</li><li>High levels of motivation and action orientated</li></ul></li></ol><p>Skills and Attributes:</p><ul><li>Ability to sustain and develop team working and team-based problem solving</li><li>Excellent leadership and man- management skills</li><li>Good interpersonal skills</li><li>Ability to manage a variety of cross-functional team members</li><li>Excellent written, verbal and presentation skills</li><li>Excellent organizational and follow-up skills</li><li>Commercially and financially aware</li></ul><p>Qualifications and Experience Levels:</p><ul><li>5 to 8 years of experience in Automobile OEM within Lean environment.</li><li>Full time bachelor s degree in Mechanical or Automobile Engineering from reputed college</li><li>ASQ / IASSC certified Lean Six Sigma Green Belt is mandatory</li><li>ISO 9001:2015 internal auditor certification from ANSI/ASQ or similar agencies is Mandatory</li><li>ISO 14001 &amp; OSHA 45001 certification (Internal auditor) will be an advantage</li><li>Significant work experience in a high-volume manufacturing environment, preferably Bus industry</li><li>Knowledge and understanding of TQM, OE/OD is mandatory</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>5 to 8 years of experience in Automobile OEM within Lean environment.</li><li>Full time bachelor s degree in Mechanical or Automobile Engineering from reputed college</li><li>ASQ / IASSC certified Lean Six Sigma Green Belt is mandatory</li><li>ISO 9001:2015 internal auditor certification from ANSI/ASQ or similar agencies is Mandatory</li><li>ISO 14001 &amp; OSHA 45001 certification (Internal auditor) will be an advantage</li><li>Significant work experience in a high-volume manufacturing environment, preferably Bus industry</li><li>Knowledge and understanding of TQM, OE/OD is mandatory</li><li>Ability to sustain and develop team working and team-based problem solving</li><li>Excellent leadership and man- management skills</li><li>Good interpersonal skills</li><li>Ability to manage a variety of cross-functional team members</li><li>Excellent written, verbal and presentation skills</li><li>Excellent organizational and follow-up skills</li><li>Commercially and financially aware</li></ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a cold email outreach specialist to generate qualified sales opportunities through strategic outbound email campaigns.</p> <p>This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.</p> <p>Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.</p> <p>If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.</p> <h4>What you’ll own</h4> <strong>Prospect research & list building</strong><br> Build highly targeted prospect lists using: <ul> <li>Apollo</li> <li>ZoomInfo</li> <li>LinkedIn Sales Navigator</li> <li>Crunchbase</li> <li>Similar prospecting platforms</li> </ul> Segment prospects by: <ul> <li>Industry</li> <li>Company size</li> <li>Job title</li> <li>Geography</li> <li>Ideal customer profile (ICP)</li> </ul> Verify and clean contact data using: <ul> <li>NeverBounce</li> <li>ZeroBounce</li> <li>Clearout</li> </ul> Maintain organized prospect databases and outreach lists. <strong>Cold email campaign management</strong><br> Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics. <strong>Deliverability & inbox management</strong><br> Manage inbox reputation using platforms such as: <ul> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Mailwarm</li> </ul> Monitor: <ul> <li>Bounce rates</li> <li>Spam scores</li> <li>Sender reputation</li> <li>Inbox health</li> </ul> Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines. <strong>Campaign optimization & reporting</strong><br> Conduct A/B testing on: <ul> <li>Subject lines</li> <li>Messaging</li> <li>CTAs</li> <li>Send times</li> </ul> Track key metrics including: <ul> <li>Open rates</li> <li>Positive reply rates</li> <li>Bounce rates</li> <li>Conversion rates</li> </ul> Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history. <strong>Lead qualification & CRM management</strong><br> Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: <ul> <li>HubSpot</li> <li>Salesforce</li> <li>Zoho CRM</li> <li>Similar CRM platforms</li> </ul> Ensure outreach data remains organized and up to date. <strong>Compliance & best practices</strong><br> Ensure campaigns comply with: <ul> <li>CAN-SPAM</li> <li>GDPR</li> <li>CCPA</li> </ul> Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation. <h4>What makes you a strong fit</h4> <ul> <li>Excellent persuasive and concise writing skills.</li> <li>Strong analytical mindset with a focus on performance improvement.</li> <li>Comfortable using outbound automation and deliverability tools.</li> <li>Organized, proactive, and highly execution-focused.</li> <li>Strong attention to detail.</li> <li>Continuously tests, learns, and optimizes campaign performance.</li> </ul> <h4>Required experience & skills</h4> <strong>Experience</strong><br> 1–2+ years of experience in: <ul> <li>Cold email outreach</li> <li>Outbound lead generation</li> <li>Sales development (SDR)</li> <li>Outbound marketing</li> </ul> <strong>Technical skills</strong><br> Hands-on experience with: <ul> <li>Apollo</li> <li>Instantly</li> <li>Lemlist</li> <li>Smartlead</li> <li>Woodpecker</li> <li>Similar outreach platforms</li> </ul> Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication. <strong>Nice-to-have</strong><br> Experience managing large-scale email deliverability.<br> Understanding of: <ul> <li>DNS</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> </ul> Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or account executives.<br> Familiarity with outbound automation workflows and CRM integrations. <h4>What a typical day looks like</h4> <ul> <li>Build and refine prospect lists.</li> <li>Launch and monitor outbound email campaigns.</li> <li>Review inbox health and deliverability metrics.</li> <li>Optimize messaging, targeting, and campaign performance.</li> <li>Qualify interested prospects and hand them off to sales.</li> <li>Update CRM records and maintain campaign documentation.</li> </ul> <p>In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>High email open rates.</li> <li>Positive reply and conversation rates.</li> <li>Low bounce rates and strong inbox health.</li> <li>Consistent campaign execution and optimization.</li> <li>Accurate CRM documentation.</li> <li>Growth in qualified outbound pipeline.</li> </ul> <h4>Why join us?</h4> <ul> <li>Own the complete outbound email process from strategy to execution.</li> <li>Work with modern sales engagement and automation tools.</li> <li>Directly influence pipeline growth and revenue generation.</li> <li>Performance-driven environment with measurable impact.</li> <li>Opportunities to grow into: <ul> <li>Senior outbound specialist</li> <li>Sales development team lead</li> <li>Outbound growth manager</li> <li>Revenue operations</li> </ul> </li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Recruiter interview</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer & onboarding</li> </ul> <h4>What happens after you apply</h4> <p>Right after you apply, you’ll receive an invitation to record your intro video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.</p> <p>Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.</p> <p>Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.</p> <h4>Apply now</h4> <p>If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you. Apply today and become a key contributor to building a predictable outbound pipeline.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Corporate Actions Specialist , you will be the operational authority for every corporate action and lifecycle event across the platform.<br> From coupon payments and redemptions through to restructurings, complex structured products and sukuk, you will ensure every event is processed accurately, on time, and in line with market practice.<br> This is a hands-on role for an experienced practitioner who has personally managed corporate actions throughout the full instrument lifecycle, not someone who has only overseen the function from a management perspective.<br> Working closely with issuers, paying agents, trustees, custodians, ICSDs and CSDs, you will help build the corporate actions function from the ground up, designing the operating model, procedures and controls that will underpin one of the region's newest financial market infrastructures.<br> What you will do Own the end-to-end processing of corporate actions and lifecycle events including coupon payments, redemptions, amortisations, calls, puts, restructurings, defaults, tenders and exchanges Manage the full lifecycle of bonds, sukuk, asset-backed securities, floating-rate notes and other structured instruments admitted to the platform Build and maintain the corporate actions calendar, ensuring every event is prepared for and executed accurately Manage operational relationships with issuers, paying agents, calculation agents and trustees, establishing robust operating procedures and escalation processes Coordinate notification chains across issuers, CSDs, ICSDs, custodians, settlement banks and investors Reconcile lifecycle events across all counterparties, investigate exceptions and resolve breaks within agreed service levels Design the corporate actions operating model, procedures, runbooks, controls and reconciliation framework during the platform build phase Support issuer onboarding by providing operational expertise on complex issuance structures and lifecycle event processing Work closely with testing teams to support participant certification and ensure market readiness for corporate actions processing Location and terms Based in Muscat, Oman .<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in finance, accounting, business, economics or a related discipline At least ten years' hands-on experience in corporate actions within a paying agent, custody, CSD, ICSD or similar capital markets environment Direct experience processing the full lifecycle of bonds, sukuk, asset-backed securities, callable and puttable structures, floating-rate notes and other structured products Strong experience managing coupon payments, redemptions, restructurings, tax events and complex lifecycle processing Proven ability to coordinate corporate actions across issuers, paying agents, trustees, custodians, CSDs, ICSDs and investors Experience reconciling lifecycle events across multiple parties and resolving operational breaks under time pressure Excellent communication skills with the ability to explain complex operational processes clearly to both technical and business stakeholders Fluent English, written and spoken Also of interest Experience working within a paying agent environment with ownership of redemption processing and lifecycle event management Knowledge of sukuk and Islamic finance instruments Experience with SWIFT ISO 15022 and ISO 20022 corporate actions messaging, including MT564, MT566, MT568 and seev messages Familiarity with Securities Market Practice Group (SMPG) standards Understanding of the CPMI-IOSCO Principles for Financial Market Infrastructures Experience working within an international financial centre or regulated financial market infrastructure Arabic language skills</span> </div>

<p><h4>About the role</h4> <p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You will be directly responsible for:</p> <ul> <li>Cold email campaign performance,</li> <li>Inbox placement,</li> <li>Deliverability troubleshooting,</li> <li>Campaign optimization,</li> <li>Client communication,</li> <li>And retention.</li> </ul> <p>You’ll work closely with:</p> <ul> <li>The founder,</li> <li>Outreach team,</li> <li>Developers,</li> <li>And operations</li> </ul> <p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p> <p>If you understand cold email beyond basic outreach — including:</p> <ul> <li>Infrastructure,</li> <li>Warm-up,</li> <li>Deliverability,</li> <li>Copy performance,</li> <li>Inbox health,</li> <li>And campaign optimization —</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Client campaign ownership</strong></p> <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> <p><strong>Cold email campaign performance</strong></p> <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot:</li> <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> <li>Review and optimize:</li> <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> <p><strong>Deliverability & infrastructure</strong></p> <ul> <li>Manage and optimize:</li> <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF/DKIM/DMARC</li> </ul> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> <p><strong>Copywriting & messaging optimization</strong></p> <ul> <li>Personally write and refine cold email copy</li> <li>Improve:</li> <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> <p><strong>Processes, SOPs & scaling operations</strong></p> <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track:</li> <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> <li>Help create scalable systems as the company grows</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on:</li> <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside:</li> <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> <li>Strong hands-on expertise in:</li> <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting:</li> <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> <li>Technical understanding of:</li> <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> <li>Daily practical use of:</li> <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with:</li> <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> <li>Familiarity with:</li> <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and QA new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> <p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of:</li> <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer & onboarding</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Understand cold email deeply,</li> <li>Know how to improve deliverability and campaign performance,</li> <li>Thrive in startup environments,</li> <li>And enjoy owning client outcomes from end to end,</li> </ul> <p>This role is a strong fit for you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You will be directly responsible for:</p> <ul> <li>Cold email campaign performance,</li> <li>Inbox placement,</li> <li>Deliverability troubleshooting,</li> <li>Campaign optimization,</li> <li>Client communication,</li> <li>And retention.</li> </ul> <p>You’ll work closely with:</p> <ul> <li>The founder,</li> <li>Outreach team,</li> <li>Developers,</li> <li>And operations</li> </ul> <p>To ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p> <p>If you understand cold email beyond basic outreach — including:</p> <ul> <li>Infrastructure,</li> <li>Warm-up,</li> <li>Deliverability,</li> <li>Copy performance,</li> <li>Inbox health,</li> <li>And campaign optimization —</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Client campaign ownership</strong></p> <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> <p><strong>Cold email campaign performance</strong></p> <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot:</li> <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> <li>Review and optimize:</li> <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> <p><strong>Deliverability & infrastructure</strong></p> <ul> <li>Manage and optimize:</li> <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF/DKIM/DMARC</li> </ul> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> <p><strong>Copywriting & messaging optimization</strong></p> <ul> <li>Personally write and refine cold email copy</li> <li>Improve:</li> <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> <p><strong>Processes, SOPs & scaling operations</strong></p> <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track:</li> <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> <li>Help create scalable systems as the company grows</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on:</li> <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside:</li> <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> <li>Strong hands-on expertise in:</li> <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting:</li> <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> <li>Technical understanding of:</li> <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> <li>Daily practical use of:</li> <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with:</li> <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> <li>Familiarity with:</li> <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and QA new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> <p>In short: You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of:</li> <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer & onboarding</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Understand cold email deeply,</li> <li>Know how to improve deliverability and campaign performance,</li> <li>Thrive in startup environments,</li> <li>And enjoy owning client outcomes from end to end,</li> </ul> <p>This role is a strong fit for you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Position type</h4> <p>Full-time, remote</p> <h4>Working hours</h4> <p>EST business hours</p> <h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p> <p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <p><strong>Candidate sourcing & recruitment</strong><br> Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.</p> <p><strong>Candidate assessment & interviewing</strong><br> Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p> <p><strong>Interview coordination</strong><br> Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.</p> <p><strong>Client collaboration</strong><br> Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.</p> <p><strong>Recruitment operations</strong><br> Maintain accurate candidate records within the applicant tracking system (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.</p> <h4>What makes you a strong fit</h4> <p>You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.</p> <h4>Required experience & skills</h4> <p><strong>Must-have</strong><br> Previous experience in talent acquisition, recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.</p> <p><strong>Nice-to-have</strong><br> Bachelor's degree in business, human resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.</p> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p> <p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p> <p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <p>You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.</p> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<p><h4>Position type</h4> <p>Full-time, remote</p> <h4>Working hours</h4> <p>EST business hours</p> <h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.</p> <p>This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <p><strong>Candidate sourcing & recruitment</strong><br> Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.</p> <p><strong>Candidate assessment & interviewing</strong><br> Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</p> <p><strong>Interview coordination</strong><br> Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.</p> <p><strong>Client collaboration</strong><br> Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.</p> <p><strong>Recruitment operations</strong><br> Maintain accurate candidate records within the applicant tracking system (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.</p> <h4>What makes you a strong fit</h4> <p>You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.</p> <h4>Required experience & skills</h4> <p><strong>Must-have</strong><br> Previous experience in talent acquisition, recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with applicant tracking systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.</p> <p><strong>Nice-to-have</strong><br> Bachelor's degree in business, human resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.</p> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.</p> <p>You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.</p> <p>Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <p>You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.</p> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Purpose:</strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>4 years+ experience as a Product Specialist</p><br><p>Experience in Oncology/Hematology Therapy areas<br>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity</p><br><p>Curiosity and ability to learn and improve</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Solution Architect owns the architecture, design standards, delivery practices, and governance of the company s enterprise business applications. The role sets how solutions are designed, built, deployed, and integrated ensuring they are secure, scalable, well-governed, and reliably delivered into production. The Enterprise Document and Records Management System (EDRMS) is a core platform within the architect s portfolio.</p><p>The role provides technical direction across the application landscape: it defines reference architectures and CI/CD and deployment standards, governs solution designs (internal and vendor), and ensures changes meet security, records, and data-governance requirements.</p><p>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><b>Main Tasks and Responsibilities</b><p>Solution Architecture &amp; Design</p><p>Define and maintain reference architectures, solution designs, integration designs, and data-flow diagrams for the enterprise application portfolio, including EDRMS.</p><p>Translate business requirements into secure, scalable, and maintainable technical solutions, selecting appropriate patterns and technologies.</p><p>Provide hands-on design, prototyping, and proof-of-concept work to validate architecture decisions and de-risk delivery.</p><p>Architecture Governance &amp; Standards</p><p>Define, maintain, and enforce solution-design, coding, and integration standards and technical guardrails across applications.</p><p>Operate design-authority / solution-review gates: review and approve internal and vendor technical designs against architecture, security, and data-governance principles.</p><p>Maintain Architecture Decision Records (ADRs) and ensure changes follow change-management, access-control, audit, and IT-governance requirements; provide architecture input to audits and assurance reviews.</p><p>Delivery Standards &amp; CI/CD</p><p>Define the CI/CD strategy and standards (e.g. Azure DevOps, GitLab CI, GitHub Actions) covering source control, branching, automated build/test, code quality, and artifact management.</p><p>Set expectations for automated testing and security scanning (SAST/DAST/dependency) within pipelines, and govern adherence across teams and vendors.</p><p>Guide engineers and vendors in implementing pipelines to the agreed standard, and review delivery practices for quality and consistency.</p><p>Deployment &amp; Release Strategy</p><p>Own deployment architecture and environment strategy (development, test, staging, production), including environment promotion and configuration management.</p><p>Define release governance deployment runbooks, rollback/back-out plans, and post-deployment verification and oversee controlled releases of significant changes.</p><p>Coordinate change windows and cutovers with IT Operations, Infrastructure, Database, Cybersecurity, and vendor teams to protect availability and performance.</p><p>EDRMS / ECM Platform Architecture</p><p>Own the architecture and roadmap of the EDRMS platform (e.g. OpenText Documentum, D2, Content Server, or similar) as a core managed platform.</p><p>Design document-management workflows, metadata models, taxonomy, classification, retention rules, access controls, and integration points, ensuring records compliance and data quality.</p><p>Direct migration, indexing, metadata improvement, OCR, and search-optimisation activities, working with specialist engineers and vendors for deep configuration and build.</p><p>Integration Architecture</p><p>Design secure, resilient integrations between EDRMS / business applications and ERP (e.g. SAP), SharePoint/M365, databases, portals, and identity-management systems using APIs, web services, and connectors.</p><p>Define standards for authentication, error handling, monitoring, and data quality across integrations.</p><p>Technical Leadership, Support Oversight &amp; Vendor Management</p><p>Act as technical authority and escalation point for complex incidents, performance problems, and integration issues, ensuring solutions are supportable and root causes are addressed without owning first-line incident resolution.</p><p>Coordinate with vendors, review technical deliverables for quality and compliance, and follow up on support and enhancement activities.</p><p>Provide technical guidance and knowledge transfer to internal teams and business users, and identify opportunities to automate manual processes and improve usability, efficiency, and reliability.</p><p>Perform other related duties as assigned.</p><b>Key interactions</b><p>Internal: IDS &amp; CI function, IT Operations, Infrastructure, Database, and Cybersecurity functions, business application owners and users across all OQEP functions and streams.</p><p>External: Software and platform vendors (EDRMS/ECM vendors, ERP vendors), system integrators, specialist technical consultants.</p><br><p></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Education Requirements</b><br>Required: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.<br>Preferred: Postgraduate qualification or professional certifications such as TOGAF, Azure Solutions Architect, OpenText/Documentum certification, or equivalent; certifications in DevOps or CI/CD tooling (Azure DevOps, GitLab) are an advantage.<br><b>Language</b><br>Excellent knowledge of written, read, and spoken English (required)<br><b>Background and experience</b><br><b>Competencies and skills</b><br>6+ years of relevant experience in solution architecture, enterprise applications, or software delivery within a medium to large organization.<br>Demonstrated experience designing and governing enterprise application architectures, including integration and deployment architecture.<br>Hands-on experience with EDRMS/ECM platforms (e.g. OpenText Documentum, D2, Content Server, or similar) is strongly preferred.<br>Experience defining and governing CI/CD pipelines and DevOps practices (Azure DevOps, GitLab CI, GitHub Actions, or equivalent).<br>Experience integrating business applications with ERP systems (e.g. SAP), SharePoint/M365, and identity management systems.<br>Familiarity with architecture governance practices including Architecture Decision Records (ADRs) and design-authority processes.<br>Experience working with vendors and managing technical delivery quality and compliance.<br><b>Technical Competencies:</b><br>Strong analytical and problem-solving skills.<br>Excellent communication skills, able to translate technical concepts for business stakeholders.<br>Ability to act as a technical authority and influence design decisions across teams and vendors.<br>Attention to detail and a quality-driven mindset.<br>Self-motivated with the ability to manage multiple initiatives concurrently.<br>Collaborative approach to working with cross-functional and vendor teams.<br>Cultural sensitivity in a multinational environment.<br><b>Technical Competencies:</b><br>Solution and enterprise architecture design (reference architectures, integration design, data-flow diagrams).<br>Architecture governance and Architecture Decision Records (ADRs).<br>CI/CD strategy and tooling (Azure DevOps, GitLab CI, GitHub Actions).<br>Automated testing and security scanning (SAST/DAST/dependency scanning).<br>Deployment architecture, environment strategy, and release governance.<br>EDRMS/ECM platform architecture (OpenText Documentum, D2, Content Server, or similar).<br>Document management workflows, metadata models, taxonomy, and records compliance.<br>Integration architecture (APIs, web services, connectors) with ERP, SharePoint/M365, and identity management systems.<br>IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.IT governance, change management, and access control principles.<br>Vendor management and technical delivery review.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the job</p><p><br></p><p>Company Description Oman Global Trading and Investment LLC is a Muscat-based company engaged in diverse trading and investment activities across local and regional markets. The organization focuses on building strong supplier and partner relationships to support sustainable growth and competitive procurement practices. It emphasizes operational efficiency, compliance with local regulations, and responsible sourcing. Team members are encouraged to contribute ideas, support continuous improvement, and help strengthen the company’s position in the market.</p><p>The Procurement Specialist is responsible for executing the end-to-end procurement cycle for Oman Global’s Procurement business unit — from sourcing and supplier qualification through purchase order management, logistics coordination, and trade-finance documentation. The role holder supports the supply of industrial and engineering equipment to the Group’s clients and internal entities, ensuring that goods are sourced competitively, delivered on time, and supported by correct commercial and banking instruments. A key dimension of the role is the preparation and management of trade-finance instruments — in particular Letters of Credit (LC) and Bank Guarantees (BG) — in coordination with the Finance function and the Group’s banking partners. The Specialist works closely with suppliers, freight forwarders, customs brokers, and internal stakeholders to deliver reliable, cost-effective, and compliant procurement outcomes.</p><p><br></p><p><br></p><p>DUTIES &amp; RESPONSIBILITIES</p><p><br></p><p>1. Sourcing &amp; Supplier Management (30%)</p><ul><li>Identify, evaluate, and qualify suppliers for industrial and engineering equipment, spare parts, and services across the unit’s product categories.</li><li>Issue Requests for Quotation (RFQs), obtain competitive quotes, and prepare comparative bid analyses for management review and approval.</li><li>Negotiate pricing, payment terms, delivery schedules, and warranty conditions with local and international suppliers.</li><li>Maintain an approved supplier database, monitor supplier performance, and support periodic supplier evaluation and development.</li><li>Ensure all sourcing activity complies with the Group’s procurement policy, delegation of authority, and approval thresholds.</li></ul><p><br></p><p>2. Purchasing &amp; Order Management (25%)</p><ul><li>Convert approved purchase requisitions into accurate purchase orders, ensuring correct specifications, quantities, pricing, Incoterms, and delivery terms.</li><li>Track open orders from placement to delivery, proactively following up with suppliers to prevent delays.</li><li>Verify supplier invoices and delivery documentation against purchase orders and goods received, and resolve discrepancies.</li><li>Maintain complete and auditable procurement records, including requisitions, quotations, approvals, and correspondence.</li><li>Coordinate with internal stakeholders to confirm technical requirements and clarify specifications before order placement.</li></ul><p><br></p><p>3. Logistics &amp; Shipment Coordination (20%)</p><ul><li>Coordinate inbound logistics with freight forwarders, shipping lines, and customs brokers to ensure timely and cost-effective delivery.</li><li>Arrange and verify shipping documentation, including bills of lading, packing lists, certificates of origin, and commercial invoices.</li><li>Monitor shipments in transit, manage delivery schedules, and coordinate customs clearance and final delivery to site or warehouse.</li><li>Optimise freight cost and consolidation where possible, and minimise demurrage, detention, and storage charges.</li><li>Liaise with warehouse and stores teams to confirm receipt, inspection, and acceptance of delivered goods.</li></ul><p><br></p><p>4. Trade Finance &amp; Banking (15%)</p><ul><li>Prepare and coordinate the issuance of Letters of Credit (LC), ensuring terms align with the purchase contract and supplier requirements.</li><li>Prepare and manage Bank Guarantees (BG), including bid bonds, performance guarantees, and advance payment guarantees, in coordination with Finance.</li><li>Review LC and BG drafts for accuracy, check documents against credit terms, and work to ensure discrepancy-free presentations.</li><li>Liaise with banks and the Finance function on amendments, expiries, and the release or cancellation of trade-finance instruments.</li><li>Maintain a tracker of all active LCs and Bank Guarantees, monitoring values, validity dates, and renewal or release actions.</li></ul><p><br></p><p>5. Coordination, Compliance &amp; Reporting (10%</p><ul><li>Maintain accurate procurement data and prepare periodic reports on purchasing activity, supplier performance, and cost savings.</li><li>Ensure procurement and trade-finance activities comply with applicable Omani regulations, internal controls, and AML/KYC requirements.</li><li>Support internal and external audits by providing complete procurement and documentation trails.</li><li>Coordinate cross-functionally with Finance, Logistics, Stores, and end-user departments to ensure smooth procurement execution.</li></ul><p><br></p><p>REQUIRED QUALIFICATIONS</p><ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, Commerce, Engineering, or a related field.</li><li>Minimum 5 years of relevant experience in procurement, purchasing, or supply chain, preferably within trading, industrial, or oil &amp; gas sectors.</li><li>Practical, hands-on experience with trade-finance instruments, specifically the preparation and handling of Letters of Credit (LC) and Bank Guarantees (BG).</li><li>Working knowledge of Incoterms, international shipping documentation, and customs clearance procedures.</li><li>Proficiency in Microsoft Excel and experience using an ERP procurement module (e.g., Odoo, SAP, or similar).</li><li>Strong negotiation, supplier management, and coordination skills.</li><li>Fluency in English (mandatory); Arabic proficiency is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Commodity Knowledge</b></p><ul><li>Deep understanding of commodity markets (pricing trends, supply-demand cycles, futures/spot markets).</li><li><b>Familiarity with specifications, grades, and quality standards for copper, sulphur, steel, iron ore, and oil &amp; gas.</b></li><li>Ability to evaluate suppliers globally and assess geopolitical risks affecting supply chains.</li></ul><p><b>Negotiation &amp; Contracting</b></p><ul><li>Strong negotiation skills to secure favorable terms in volatile markets.</li><li>Drafting and managing contracts (Incoterms, delivery schedules, penalties, arbitration clauses).</li><li>Vendor relationship management to ensure long-term supply stability.</li></ul><p><b>Financial &amp; Risk Management</b></p><ul><li>Knowledge of hedging strategies and risk mitigation in commodity trading.</li><li>Understanding of currency fluctuations and their impact on procurement costs.</li><li>Budgeting and cost analysis to optimize procurement spend.</li></ul><p><b>Compliance &amp; Legal</b></p><ul><li>Awareness of international trade laws, sanctions, and Omani import/export regulations.</li><li>Ensuring compliance with environmental and safety standards in oil &amp; gas and mining sectors.</li><li>Documentation expertise (letters of credit, shipping documents, customs clearance).</li></ul><p><b>Operational &amp; Analytical</b></p><ul><li>Proficiency in ERP systems (SAP, Oracle) for procurement and inventory management.</li><li>Data analysis to forecast demand and optimize procurement cycles.</li><li>Supply chain management skills to coordinate logistics and warehousing.</li></ul><p><b>Soft Skills</b></p><ul><li>Communication and cross-cultural collaboration (essential for global suppliers).</li><li>Problem-solving under pressure in fast-moving commodity markets.</li><li>Ethical decision-making and transparency in procurement practices.</li></ul><p><br></p></div>