Medical Representative Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A. Job Summary A Medical Representative (MR) is responsible for promoting and selling pharmaceutical products to doctors, healthcare professionals, hospitals, and pharmacies. This role involves building strong relationships with medical practitioners, educating them about the benefits and proper usage of the company's medicines, and ensuring sales targets are met while complying with regulatory standards B. Key Responsibilities Core Area: 1. Sales &amp; Business Development - Promote and sell pharmaceutical products to doctors, pharmacists, and hospitals. - Achieve sales targets and market share growth in the assigned territory. - Generate prescriptions and orders by educating doctors and healthcare professionals about the benefits of products. 2. Territory &amp; Customer Management - Develop and maintain strong relationships with doctors, hospitals, clinics, and pharmacies. - Schedule regular visits to healthcare professionals to introduce new and existing products. - Identify key opinion leaders (KOLs) and build partnerships with them. - Monitor competitor activities and provide feedback to the management team - Conduct market research to identify potential clients and business opportunities 3. Product Knowledge &amp; Training - Stay updated on pharmaceutical products, medical conditions, and treatment protocols. - Conduct presentations and demonstrations for healthcare professionals. - Provide scientific information and guidance to medical professionals regarding the proper use and benefits of the products. 4. Compliance &amp; Reporting - Ensure all sales and promotional activities comply with medical ethics and industry regulations (e.g., WHO, GMP). - Maintain and update sales reports, customer visit logs, and expense reports. - Participate in sales meetings, training programs, and conferences to stay informed about new products and industry trends C. Job Specifications Education - Bachelor's degree in Pharmacy, Life Sciences, or a related field. Experience - Minimum 3 years of experience in sales related to pharmaceutical industry - Strong knowledge of pharma sales, doctor detailing, and regulatory requirements Functional Competencies 1. Sales &amp; Business Development - Strong sales techniques to promote pharmaceutical products. - Ability to identify potential customers (doctors, pharmacists, hospitals, clinics) and build a solid customer base. - Capability to negotiate and close sales deals with healthcare professionals. - Ability to plan and execute territory sales strategies to meet sales targets. 2. Product &amp; Medical Knowledge - In-depth understanding of pharmaceutical products, their composition, indications, contraindications, and side effects. - Knowledge of human anatomy, diseases, and treatment protocols related to the promoted products. - Ability to effectively communicate medical and scientific information to healthcare professionals. - Continuous learning to stay updated on new products, competitor products, and medical advancements 3. Customer Relationship Management (CRM) - Ability to build and maintain strong relationships with doctors, pharmacists, and healthcare professionals. - Experience in managing and growing a customer base in an assigned territory. - Skills in handling objections and concerns from healthcare professionals. - Capability to identify key opinion leaders (KOLs) and establish strong professional connections 4. Territory &amp; Market Management - Proficiency in mapping and segmenting territories to optimize sales coverage. - Ability to analyze market trends, customer needs, and competitor activities. - Strong networking and collaboration skills to expand market reach. - Effective route planning and time management to maximize customer visits 5. Communication &amp; Presentation Skills - Strong verbal and written communication skills to convey product information clearly. - Ability to conduct effective presentations and product demonstrations. - Capability to explain complex medical terms in a simple and convincing way. - Active listening skills to understand customer needs and objections 5. Data Analysis &amp; Reporting - Ability to track and analyze sales performance, prescription trends, and market demand. - Experience in using CRM software and sales tracking tools to monitor daily activities. - Capability to generate accurate sales reports and competitive analysis. - Ability to interpret data and use insights to refine sales strategies. 6. Planning &amp; Organizational Skills - Ability to set daily, weekly, and monthly targets for customer visits and sales. - Strong time management skills to optimize doctor visits, presentations, and follow-ups. Ability to organize medical conferences, workshops, and training sessions for healthcare professionals. Core Competencies - Customer and Stakeholder Focus - Strong interpersonal skills - Analytical and problem-solving abilities. - Ability to work under pressure and meet deadlines. - High level of integrity, ethics, and professionalism. - Collaboration and Influencing - Attention to details and accuracy. - Innovation and Continuous Improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Pharmacy, Life Sciences, or a related field.</li><li>Minimum 3 years of experience in sales related to pharmaceutical industry</li><li>Strong knowledge of pharma sales, doctor detailing, and regulatory requirements</li></ul><p></p></section>

<ul><li><p>Visit pharmacies, clinics, hospitals, and healthcare facilities within the assigned territory.</p></li><li><p>Develop new customers and identify new business opportunities.</p></li><li><p>Achieve monthly sales targets and collection targets.</p></li><li><p>Promote company products and introduce new product launches.</p></li><li><p>Build long-term relationships with healthcare professionals and purchasing departments.</p></li></ul><br><p><strong>Customer Relationship Management</strong></p><ul><li><p>Maintain regular visits to existing customers.</p></li><li><p>Ensure customer satisfaction and address inquiries promptly.</p></li><li><p>Monitor customer stock levels and suggest replenishment orders.</p></li><li><p>Gather customer feedback and market intelligence.</p></li></ul><p>Maintain accurate records of customer visits and interactions.</p><br><p><strong>Product Knowledge & Promotion</strong></p><ul><li><p>Develop a thorough understanding of the company’s products.</p></li><li><p>Explain product features, benefits, and applications to customers.</p></li><li><p>Stay updated on new products and competitor activities.</p></li></ul><br><p><strong>Order Processing & Delivery Support</strong></p><ul><li><p>Collect orders and coordinate with the office for timely fulfillment.</p></li><li><p>Ensure products are delivered accurately and on schedule.</p></li><li><p>Follow up on pending orders and customer requirements.</p></li><li><p>Assist with stock movement and delivery activities when required.</p></li><li><p>Support collections and documentation related to customer accounts.</p></li></ul><br><p><strong>Territory Management</strong></p><ul><li><p>Manage and develop an assigned sales territory.</p></li><li><p>Plan daily and weekly customer visit schedules.</p></li><li><p>Ensure adequate market coverage across assigned areas.</p></li><li><p>Identify inactive accounts and reactivate business relationships.</p></li><li><p>Maintain territory reports and sales activity records.</p></li></ul><br><p><strong>Mandatory</strong></p><ul><li><p>Valid Oman driving licence.</p></li><li><p>Willingness to travel extensively throughout Oman.</p></li><li><p>Previous sales experience (preferably in healthcare, medical devices, pharmaceuticals, FMCG, or distribution).</p></li><li><p>Good communication and interpersonal skills.</p></li><li><p>Basic computer skills (Microsoft Office, email, WhatsApp Business).</p></li></ul><br><p><strong>Preferred</strong></p><ul><li><p>Experience dealing with pharmacies, hospitals, or clinics.</p></li><li><p>Arabic speaking ability (advantage but not mandatory).</p></li><li><p>Knowledge of the Oman healthcare market.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>.</p>

<p>To provide operational and technical support for medical insurance underwriting and operations, including preparation of new business and renewal quotations, individual &amp; group medical quotations, referral of applications to reinsurers, policy issuance, and medical card processing. The role is responsible for ensuring accurate and timely processing of quotations, policies, and member records within agreed TAT, while contributing to monitoring of the medical loss ratio and the maintenance of consistent service standard.</p><p>Duties &amp; Responsibilities</p><ul><li>Ensure profitable management of the medical insurance portfolio</li><li>Prepare and release new business and renewal quotations for medical business.</li><li>Prepare individual medical quotations, ensuring correct application of rates, benefits, loadings, and exclusions</li><li>Review application forms and supporting medical information for completeness before underwriting decisions are taken</li><li>Refer applications and cases falling outside underwriting authority to reinsurers and follow up to obtain terms within required timelines</li><li>Issue medical policies, endorsements, and renewal documentation accurately and within the agreed turnaround time</li><li>Process medical card requests, additions, deletions, and replacements, and coordinate delivery to clients and members</li><li>Coordinate with TPAs and service providers on member data uploads, card production, and activation of cover</li><li>Maintain accurate underwriting, quotation, and issuance records.</li><li>Monitor pending quotations, applications, and issuance requests and escalate delays or bottlenecks to the line manager</li><li>Prepare and TAT reports to the manager in line with the agreed reporting frequency</li><li>Prepare weekly TAT reports for Medical and Operations covering group &amp; individual medical quotes, card processing, and policy issuance</li><li>Respond to queries from clients, brokers, and internal teams on quotations, cover, cards, and policy documentation</li><li>Support renewal planning by extracting expiry listings and coordinating timely issue of renewal terms</li><li>Ensure compliance with regulatory requirements, underwriting authorities, and internal controls in all issuance activities</li><li>Identify recurring service or process gaps affecting turnaround times and propose practical improvements</li><li>Perform medical activities for Bank Muscat project, ensuring maximum conversion rates against agreed targets</li><li>Underwrite individual and group medical business in line with approved underwriting guidelines</li><li>Review applications, medical information, and group claims data to decide terms, pricing, and exclusions</li><li>Prepare renewal terms based on claims experience and loss ratio, and highlight cases needing review</li><li>Undertake any other tasks delegated by the Head of Department, in line with the role and business requirements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Insurance, Operations, Healthcare Administration, Finance, or related field</li><li>Professional insurance qualification (CERT CII or equivalent) is an advantage</li><li>Minimum 0-2 years of experience in medical underwriting, quotations, or policy issuance operations</li><li>Competencies: Medical underwriting and quotation accuracy, Turnaround-time discipline and ability to work to deadlines, Loss ratio awareness and commercial judgement, Attention to detail and documentation accuracy, Coordination with reinsurers, TPAs, and providers, Reporting and data analysis skills, Communication and customer service orientation, Teamwork, collaboration, and regulatory compliance awareness</li></ul>

<p>Ensure profitable management of the medical insurance portfolio</p><p>Receive, register, and record medical claims and supporting documentation</p><p>Verify completeness of claim submissions in accordance with required documentation standards</p><p>Coordinate with policyholders, TPAs, and relevant stakeholders to obtain missing information</p><p>Maintain organized claims records and documentation in accordance with company procedures</p><p>Support verification of policy coverage, eligibility, and claim validity</p><p>Assist in processing and tracking claims through various stages of approval and settlement</p><p>Coordinate with TPAs regarding claim submissions, updates, and operational requirements</p><p>Support preparation of reimbursement related documentation and processing activities</p><p>Maintain claims databases and update system records accurately</p><p>Respond to routine queries from policyholders regarding claim status and documentation</p><p>Support investigation activities by collecting and organizing required claim information</p><p>Escalate complex or disputed claims cases to relevant teams for review</p><p>Assist in coordination of claim-related communication between internal and external stakeholders</p><p>Support reporting requirements related to claims operations and processing activities</p><p>Contribute to maintaining operational accuracy, efficiency, and service quality in claims administration</p><p>Perform medical activities for Bank Muscat project, ensuring maximum conversion rates against agreed targets</p><p>Coordinate the Bank Muscat project end to end, including outbound customer calls, follow-up, and closure of medical policies</p><p>Process medical claims cases end to end, from registration through assessment, approval, and final settlement</p><p>Provide timely support to customers and clients, resolving queries and complaints within the agreed TAT</p><p>Perform finance reconciliation for medical claims, ensuring settlements, recoveries, and TPA balances are accurately matched and reported</p><p>Process medical policy cancellations, including premium refund calculations and updating of system and policy records</p><p>Evaluate motor claims cases involving medical injury and coordinate with the motor team on assessment and settlement of medical costs</p><p>Undertake any other tasks delegated by the Head of Department, in line with the role and business requirements</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Experience</b><br>Bachelor's Degree in Medical, Insurance, Finance, or related field<br>Professional insurance qualification (CERT CII or equivalent) is an advantage<br>Minimum 0 2 years of experience in insurance administration or medical claims support<br>Basic understanding of medical insurance claims processes and documentation requirements<br>Experience working with insurance systems and administrative workflows<br>Good knowledge of customer service and data handling in insurance operations<br><br><b>Competencies</b><br>Medical claims documentation and registration knowledge<br>Attention to detail and accuracy<br>Coordination with TPAs and stakeholders<br>Communication and customer service orientation<br>Time management and organizational skills<br>Teamwork and collaboration<br>Data handling and record-keeping accuracy<br>Compliance and process adherence

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Available specialties 9 openings</p> <div> Internal MedicineOncologyCardiologyPediatric SurgeryNephrologyUrologyGeneral PractitionerEmergencyOBG &amp; Gynaecology<br> </div> <div> <p>Entry requirements</p> <div> <div>1MBBS or equivalent + <strong>5 years' total experience</strong> </div> <div>2The last <strong>3 years of practice</strong> must be full-time in the specialty</div> <div>3Practice in a privately owned <strong>unregistered clinic is not acceptable</strong> </div> <div>4Age must be less than <strong>45 years</strong> </div> </div> </div> <div> <p>Benefits</p> <div> AccommodationLiving allowanceMedical coverTransport allowanceReturn air ticketPer Oman Labor Law<br> </div> </div> <div> <p>About this opportunity</p> <p>Medical Officer positions are available with leading healthcare institutions in the Sultanate of Oman. Ilahi Healthcare manages the full recruitment cycle from eligibility screening and OMSB credentialing guidance to scheduling online interviews in India and visa support. Experience must include at least 3 consecutive years full-time in the specialty. Age limit is under 45 years.</p> </div></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>JOB DETAILS:</span></strong></p><br> <p><strong>Job Title:&nbsp;</strong>&nbsp; &nbsp; &nbsp; &nbsp; Medical Representative.</p><br> <p><strong>Reports to:</strong>&nbsp; &nbsp; &nbsp; Manager, Sales - Oman.</p><br> <p><strong>Department:</strong>&nbsp; &nbsp; Sales and Marketing.&nbsp;</p><br> <p><strong>Location:</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Sultanate of Oman – Muscat.</p><br> <p><strong><span>JOB PURPOSE:</span></strong></p><br> <p>Planning and conducting appointments with doctors and medical professionals to promote Hikma products with the aim to achieve the overall sales target while monitoring competitor’s activities and threats. Following up on and reviewing Hikma products’ performance within the market through clients’ responses and other indicators.</p><br> <p><strong><span>KEY ACCOUNTABILITIES:</span></strong></p><br> <ul> <li>Planning and conducting daily visits to healthcare professionals to promote assigned products, disseminate product information and convey company messages to achieve monthly sales target.</li> <li>Assessing patients and doctors needs to strongly position the benefits of the brands.</li> <li>Utilizing effective selling skills and performing cost-benefit analysis to deliver brands value proposition in alignment with marketing messages.</li> <li>Maintaining strong disease and product knowledge in assigned therapy area.</li> <li>Conducting conferences and lectures on Hikma products while developing contacts effectively.</li> <li>Building trustful relationships with internal and external stakeholders to strengthen Hikma’s image.</li> <li>Monitoring and analyzing data and market conditions to identify competitive advantage.</li> <li>Reviewing sales performance and developing Marketing plans to achieve objectives.</li> <li>Documenting all sales related activities performed in a timely manner.</li> <li>Generating the needed reports including business intelligence reports, market survey reports, competitors’ activities report, events feedback reports.</li> <li>Collating accurate and prompt basic sales information and entering them on the CRM system daily to be revised by the Sales Supervisor.</li> <li>Managing properly company’s resources and insure working within the SOPs and compliance framework.</li> <li>Performing other duties related to the job as assigned by the direct supervisor.</li> </ul> <p><strong><span>QUALIFICATIONS:</span></strong></p><br> <p>B.Sc. degree in Pharmacy or equivalent</p><br> <p>Valid Oman Ministry of Health License.</p><br> <p><strong><span>EXPERIENCE:</span></strong></p><br> <ul> <li>Minimum&nbsp;1-2 years of related experience in Oman .</li> </ul> <p><strong><span>BEHAVIOURAL COMPETENCIES</span></strong></p><br> <ul> <li>Communication &amp; Influence.</li> <li>Initiative &amp; Drive for results.</li> <li>Planning &amp; Organizing.</li> <li>Collaboration &amp; Teamwork.</li> </ul> <p><strong><span>FUNCTIONAL COMPETENCIES</span></strong></p><br> <ul> <li>Clients &amp; Prospects Knowledge.</li> <li>Computer Skills.</li> <li>Deal Closing.</li> <li>English Language.</li> <li>Networking.</li> <li>Brand Knowledge</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p><br></p><p>ITI + 5-7 years O &amp; M Experience in Facilities Management Projects, especially - Premium Hospitals, Palaces, 5-Star Hotels, Commercial Complexes, Malls, Airports etc. Age Below 45 years.</p><p><br></p><p>About Company</p><p><br></p><p>Our Client established in 1977 started its Operations to serve the Electricity, Water, and Communication sector. Since inception, the company has registered steady growth backed by committed shareholders, progressive management with dynamism and dedicated professionals</p><p><br></p><p>Negotiable</p><p><br></p><p>Free Food &amp; accommodation, medical, insurance, transportation, yearly paid leaves etc.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ITI + 5-7 years O &amp; M Experience in Facilities Management Projects, especially - Premium Hospitals, Palaces, 5-Star Hotels, Commercial Complexes, Malls, Airports etc. Age Below 45 years.</p><p></p></section>

<p>JOB PURPOSE: Planning and conducting appointments with doctors and medical professionals to promote Hikma products with the aim to achieve the overall sales target while monitoring competitor s activities and threats. Following up on and reviewing Hikma products performance within the market through clients responses and other indicators.</p><p>KEY ACCOUNTABILITIES:</p><ul><li>Planning and conducting daily visits to healthcare professionals to promote assigned products, disseminate product information and convey company messages to achieve monthly sales target.</li><li>Assessing patients and doctors needs to strongly position the benefits of the brands.</li><li>Utilizing effective selling skills and performing cost-benefit analysis to deliver brands value proposition in alignment with marketing messages.</li><li>Maintaining strong disease and product knowledge in assigned therapy area.</li><li>Conducting conferences and lectures on Hikma products while developing contacts effectively.</li><li>Building trustful relationships with internal and external stakeholders to strengthen Hikma s image.</li><li>Monitoring and analyzing data and market conditions to identify competitive advantage.</li><li>Reviewing sales performance and developing Marketing plans to achieve objectives.</li><li>Documenting all sales related activities performed in a timely manner.</li><li>Generating the needed reports including business intelligence reports, market survey reports, competitors activities report, events feedback reports.</li><li>Collating accurate and prompt basic sales information and entering them on the CRM system daily to be revised by the Sales Supervisor.</li><li>Managing properly company s resources and insure working within the SOPs and compliance framework.</li><li>Performing other duties related to the job as assigned by the direct supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>B.Sc. degree in Pharmacy or equivalent</li><li>Valid Oman Ministry of Health License.</li><li>Minimum 1-2 years of related experience in Oman .</li></ul><p>BEHAVIOURAL COMPETENCIES:</p><ul><li>Communication &amp; Influence.</li><li>Initiative &amp; Drive for results.</li><li>Planning &amp; Organizing.</li><li>Collaboration &amp; Teamwork.</li></ul><p>FUNCTIONAL COMPETENCIES:</p><ul><li>Clients &amp; Prospects Knowledge.</li><li>Computer Skills.</li><li>Deal Closing.</li><li>English Language.</li><li>Networking.</li><li>Brand Knowledge</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative on a 6-months temporary contract. The TA Representative in Oman is responsible for executing in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding and experience of <b>Oman</b>&nbsp;market is preferred.</li><li>Ability to execute omnichannel&nbsp;stakeholders'&nbsp;journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders'&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>The TA Representative in NPhS country is responsible for supporting HQ by executing the in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><p>&nbsp;<u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding of <b>Oman</b>&nbsp;market is preferred.</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>We are looking for Omani Nationals to join our team as Therapy Area Representative for the Commercial Portfolio. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients.<br>#LI-Onsite<br><p><b>Job Description</b></p><br><br><p><u>Major accountabilities:</u></p><br><br><br><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage “next best action” insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><br><br><p><u>Requirements:</u></p><br><br><br><ul><li>Degree/education&nbsp;in relevant discipline.</li><li>Solid understanding of <b>Oman</b>&nbsp;market is preferred.</li><li>Ability to execute omnichannel&nbsp;stakeholders&nbsp;journeys effectively</li><li>Candemonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong&nbsp;external&nbsp;stakeholders&nbsp;engagement and relationship management skills.&nbsp;</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><br><br><p><b>Skills Desired</b></p><br><br>Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for Omani Nationals to join our team as Therapy Area Representative for the Commercial Portfolio. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients. #LI-Onsite</p><p>About the Role Major accountabilities:</p><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage next best action insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><p>Requirements:</p><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of Oman market is preferred.</li><li>Ability to execute omnichannel stakeholders journeys effectively</li><li>Can demonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills.</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding of Oman market is preferred.</li><li>Ability to execute omnichannel stakeholders journeys effectively</li><li>Can demonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders engagement and relationship management skills.</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><p></p></section>

<p>We are seeking a motivated and customer-focused <strong>Omani National</strong> to join our Oman Branch as a <strong>Sales Representative / Driver</strong>. The role involves visiting existing and potential customers, promoting company products and services, delivering quotations and materials, coordinating customer requirements, and safely driving the company vehicle for business-related activities.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Visit customers and industrial sites to promote the company’s products and services.</p></li><li><p>Develop and maintain strong relationships with existing and potential customers.</p></li><li><p>Identify new business opportunities and generate sales leads.</p></li><li><p>Deliver quotations, documents, samples, and materials to customers as required.</p></li><li><p>Follow up on customer inquiries, quotations, and purchase orders.</p></li><li><p>Coordinate with the Sales and Operations teams to ensure timely customer support.</p></li><li><p>Prepare daily customer visit reports and maintain updated customer records.</p></li><li><p>Safely operate the company vehicle and comply with Oman traffic regulations.</p></li><li><p>Ensure the assigned vehicle is maintained in good condition and report any maintenance requirements.</p></li><li><p>Represent the company professionally during customer visits and business interactions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Omani National.</p></li><li><p>Valid Oman Driving Licence.</p></li><li><p>Good knowledge of Oman road networks and locations.</p></li><li><p>1–3 years of experience in sales, customer service, or a similar role.</p></li><li><p>Good communication skills in Arabic and English.</p></li><li><p>Basic knowledge of Microsoft Office (Word, Excel, and Outlook).</p></li><li><p>Strong interpersonal skills with a customer-focused approach.</p></li></ol>

<p><strong>About Us</strong></p><p>Specialized Import and Trading LLC is a leading company in the import and supply of building materials across the Sultanate of Oman. We specialize in supplying high-grade materials to construction companies, developers, and project contractors. We take pride in delivering dependable products, competitive sourcing, and exceptional service to our clients.</p><p><strong>Role Overview</strong></p><p>We are seeking a proactive and driven Sales &amp; Marketing Representative to join our team in Muscat. In this role, you will focus on building relationships with construction companies, identifying new project opportunities, presenting our product range, and closing sales deals to expand our presence in the Omani market.</p><p><strong>Key Responsibilities</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Sales Strategy &amp; Execution: </strong>Develop and execute effective sales strategies to achieve monthly and annual revenue targets.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Client Relationship Building: </strong>Establish, maintain, and strengthen long-term relationships with construction companies, contractors, and project managers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Business Development: </strong>Actively prospect for new clients, track upcoming construction projects, and pursue fresh commercial opportunities across Oman.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Client Service &amp; Support: </strong>Deliver high-quality customer service, handle client inquiries, coordinate orders, and provide appropriate technical/product support.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Presentations &amp; Proposals: </strong>Prepare and deliver clear sales presentations, product quotations, and commercial proposals.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Negotiation &amp; Closing: </strong>Lead price negotiations, finalize terms, and close sales contracts in line with company policies.</p>

<h2>Remote Customer Service Representative</h2><h2>Job Description</h2><p>We are a recruitment company seeking a dedicated and professional <strong>Remote Customer Service Representative</strong> to join our team. The ideal candidate will support job seekers and clients by providing excellent customer service, managing inquiries, and ensuring a smooth recruitment experience.</p><p>This is a remote position suitable for someone with strong communication skills, attention to detail, and the ability to work independently.</p><h2>Responsibilities</h2><ul><li>Respond to inquiries from candidates and clients via phone, email, and online platforms.</li><li>Assist candidates with job applications, registrations, and recruitment processes.</li><li>Provide updates and guidance throughout the hiring journey.</li><li>Maintain professional communication with clients and applicants.</li><li>Manage customer records and update recruitment databases.</li><li>Follow up with candidates regarding applications and interviews.</li><li>Resolve customer issues quickly and professionally.</li><li>Work closely with the recruitment team to improve candidate experience.</li></ul><h2>Requirements</h2><ul><li>Previous experience in customer service, call center, recruitment, or administrative roles.</li><li>Excellent written and verbal communication skills.</li><li>Strong organization and time-management abilities.</li><li>Ability to work independently in a remote environment.</li><li>Reliable internet connection and a suitable home working setup.</li><li>Basic computer skills and familiarity with online communication tools.</li><li>Positive attitude and customer-focused approach.</li></ul><h2>Benefits</h2><ul><li>Work remotely from anywhere.</li><li>Flexible and supportive work environment.</li><li>Opportunity to gain experience in the recruitment industry.</li><li>Career development opportunities.</li></ul><h2>How to Apply</h2><p>If you are passionate about helping people and providing outstanding customer support, we would love to hear from you. Apply today and become part of our remote recruitment support team.</p><h2>Skills</h2><h3>Desired Skills</h3><ul><li>Excellent verbal and written communication skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Ability to handle customer inquiries professionally and efficiently.</li><li>Active listening skills and a customer-focused mindset.</li><li>Good time management and organizational skills.</li><li>Ability to work independently in a remote environment.</li><li>Strong attention to detail and accuracy.</li><li>Comfortable using computers, email, chat platforms, and online systems.</li><li>Experience with CRM systems or recruitment platforms is an advantage.</li><li>Ability to manage multiple tasks and prioritize workload effectively.</li><li>Positive attitude, patience, and professionalism when dealing with clients and candidates.</li><li>Ability to work as part of a remote team and meet performance targets.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span></span></span><p>We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.</p><br><b>Job Duties</b> <br>Under strict supervision, works directly with both fluids and equipment supervisors and technical professionals to gain a better understanding of rig operations, company products and services, fluids, separation, and waste management technologies. Completes formal training program in fluids chemistry, volume and hydraulics calculations, routine and specialized testing, separation equipment theory and application, and learns to provide well site service to customers. Learns to operate, maintain and optimize Baroid equipment including testing, separation, and waste management equipment. Learns to adequately prepare and track inventory of palletized and bulk products and equipment spares at the rig site based on the drilling program and anticipated conditions. Assists with interpreting results of routine and specialized testing in order to provide technical solutions. Assists in the operation of some separation and waste management equipment and has knowledge of how such equipment affects overall fluid performance. Complies with health, safety and environment regulations in all aspects of job performance. Performs in a professional manner as a Halliburton representative with clients. Learns how to maintain good working relationships with operator&amp;aposs representative and rig personnel. No previous work experience is required. Completion of a Bachelor&amp;aposs Degree in STEM (Science, Technology, Engineering and Mathematics) or other related Bachelor&amp;aposs Degree program is required. This is an entry level position.<br><br><b>Qualifications</b> <br><br><br><p><strong>Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation</strong>.</p><br> <p><strong><u>Location</u></strong></p><br> <p>Str 2316, Bdg 65, Assarain Bdg,&nbsp;Muscat,&nbsp;Muscat,&nbsp;, Oman</p><br> <p><strong><u>Job Details</u></strong></p><br> <p><strong>Requisition Number:</strong>&nbsp;210947&nbsp;&nbsp;<br><strong>Experience Level:&nbsp;</strong>Entry-Level&nbsp;<br><strong>Job Family:</strong>&nbsp;Operations&nbsp;<br><strong>Product Service Line:&nbsp;</strong>Baroid&nbsp;&nbsp;&nbsp;<br><strong>Full Time / Part Time:&nbsp;</strong>Full Time</p><br> <p><strong>Additional Locations for this position:&nbsp;</strong></p><br> <p><u><strong>Compensation Information</strong></u><br>Compensation is competitive and commensurate with experience.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Outbound Sales &amp; Lead Generation Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives.<br> You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.<br> This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.<br> Key Responsibilities Lead Qualification &amp; Discovery Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on: Industry ICP alignment Prospect challenges Generate and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through ongoing follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration &amp; Handoff Schedule meetings, demos, and discovery calls for Account Executives.<br> Prepare detailed handoff notes and qualification summaries.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and strategy discussions.<br> CRM &amp; Reporting Maintain accurate records in: Salesforce HubSpot Zoho Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain CRM hygiene and complete documentation.<br> Provide weekly reporting on pipeline generation and performance.<br> Continuous Improvement Share prospect feedback and common objections.<br> Optimize outreach messaging and qualification strategies.<br> Stay informed on market trends, competitor activity, and customer challenges.<br> Requirements Must-Have Qualifications 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Proficiency with CRM systems such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Strong written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Preferred Qualifications 3–5 years of BDR or SDR experience with proven quota attainment.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based sales and multi-channel outreach campaigns.<br> What Makes You Successful Strong communicator and active listener.<br> Consultative and relationship-focused approach to sales.<br> Organized, disciplined, and metrics-driven.<br> Comfortable with high-volume outreach while maintaining personalization.<br> Resilient, coachable, and motivated by targets.<br> Able to work independently in a remote environment.<br> Typical Day Respond to inbound leads and conduct discovery calls.<br> Build prospect lists and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize performance.<br> Key Performance Indicators (KPIs) Outreach activity volume (calls, emails, LinkedIn touches) Discovery calls completed Qualified opportunities generated Lead-to-opportunity conversion rates Pipeline contribution CRM accuracy and documentation quality Outbound engagement and response rates Why Join Us?<br> Direct impact on pipeline growth and revenue generation.<br> Opportunity to work closely with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Clear career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Fully remote work environment aligned with U.<br>S. business hours.<br> Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Assessment (Mock Discovery Call or Qualification Exercise) Client Interview Offer &amp; Background Verification Apply Now If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a motivated and consultative Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and hand qualified opportunities to Account Executives.<br> You’ll play a key role in driving pipeline growth while delivering a professional and consultative buying experience.<br> This opportunity is ideal for someone who enjoys prospecting, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B sales environment.<br> What You’ll Own Lead Qualification &amp; Discovery Respond to inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify customer pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on industry, ICP, and prospect challenges.<br> Build and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through structured follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration Schedule meetings and discovery calls for Account Executives.<br> Prepare detailed qualification summaries and handoff notes.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and sales strategy discussions.<br> CRM &amp; Sales Operations Maintain accurate records within: Salesforce HubSpot Zoho CRM Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain excellent CRM hygiene.<br> Prepare weekly pipeline and activity reports.<br> What Success Looks Like Consistently generates qualified sales opportunities.<br> Maintains a healthy and predictable pipeline.<br> Conducts effective discovery conversations.<br> Delivers seamless handoffs to Account Executives.<br> Maintains accurate CRM records and reporting.<br> Contributes directly to revenue growth.<br> What Makes You a Strong Fit You enjoy building relationships and starting conversations.<br> You’re naturally curious and ask thoughtful discovery questions.<br> You stay organized while managing multiple prospects.<br> You’re resilient and comfortable with outbound outreach.<br> You communicate confidently with decision-makers.<br> You’re motivated by goals, pipeline growth, and continuous improvement.<br> Required Experience &amp; Skills Experience 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Hands-on experience with CRM platforms such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Excellent written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Nice to Have 3–5 years of BDR or SDR experience with a proven track record.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based selling and multi-channel outreach.<br> Tech Stack Salesforce HubSpot Zoho CRM LinkedIn Sales Navigator Apollo Outreach SalesLoft Google Workspace Microsoft Office What a Typical Day Looks Like Respond to inbound leads and conduct discovery calls.<br> Research target accounts and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize messaging.<br> In short: You’ll build qualified pipeline by identifying opportunities, engaging prospects, conducting discovery, and connecting Account Executives with sales-ready leads.<br> Key Metrics for Success (KPIs) Outreach activity (calls, emails, LinkedIn touches).<br> Discovery calls completed.<br> Qualified opportunities generated.<br> Lead-to-opportunity conversion rate.<br> Pipeline contribution.<br> CRM accuracy and documentation quality.<br> Prospect engagement and response rates.<br> Why This Role Stands Out Direct impact on pipeline growth and revenue generation.<br> Close collaboration with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Fully remote role aligned with U.<br>S. business hours.<br> Career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Client Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your business development experience, and explain how you’ve handled outbound prospecting, discovery calls, lead qualification, and pipeline generation.<br> You’ll also have the chance to demonstrate your communication style, objection-handling approach, and experience using CRM and sales engagement tools.<br> Your video will be reviewed by the hiring team before moving to the client interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br> Apply today and help fuel business growth by creating high-quality sales opportunities.<br></span> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>