وظائف فنى بصريات - مسقط سلطنة عمان

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Design, develop, and implement custom SharePoint solutions, including web parts, workflows, and site architecture, to meet specific business needs.</li><li>Build and maintain robust front-end interfaces using modern JavaScript frameworks (React, Angular, Vue.js) integrated with SharePoint data.</li><li>Develop and manage back-end services and APIs for SharePoint applications, ensuring seamless data integration and application logic.</li><li>Leverage Power Platform (Power Automate, Power Apps) to extend SharePoint functionality and automate business processes.</li><li>Administer and configure SharePoint environments (Online and On-Premises), including user permissions, site collections, and security settings.</li><li>Perform data migration and integration tasks between SharePoint and other enterprise systems.</li><li>Troubleshoot and resolve complex technical issues across the full stack of SharePoint applications.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>5+ years of experience in SharePoint development and administration, with a strong focus on full-stack capabilities.</li><li>Expertise in front-end technologies: HTML5, CSS3, JavaScript, and modern frameworks like React or Angular.</li><li>Proficiency in C#, .NET Framework/.NET Core for server-side development.</li><li>Experience with SharePoint Online and/or SharePoint On-Premises (2016/.</li><li>Demonstrated experience with Power Platform (Power Automate, Power Apps) and PnP PowerShell/SPFx.</li><li>Strong understanding of REST APIs, JSON, and web services.</li><li>Excellent problem-solving and analytical skills with a keen eye for detail.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Data Governance &amp; Reporting Specialist is responsible for ensuring high-quality, governed, and actionable data across the organization. This role combines data governance, data quality, and reporting capabilities to support regulatory, operational, and strategic decision-making.</p><p>Key Responsibilities</p><p>Data Governance &amp; Compliance</p><ul><li>Support implementation of data governance framework, policies and standards</li><li>Ensure compliance with regulatory requirements (PDPL, DOH, CBUAE)</li><li>Maintain governance documentation and data standards</li><li>Act as liaison between Data, IT and business stakeholders</li></ul><p>Data Quality Management</p><ul><li>Develop and monitor data quality rules and controls</li><li>Track data issues and remediation actions</li><li>Ensure data accuracy for reporting and analytics</li></ul><p>Reporting &amp; Analytics</p><ul><li>Develop dashboards and reports using Power BI</li><li>Provide insights across claims, underwriting and operations</li><li>Enable self-service reporting capabilities</li></ul><p>Data Products &amp; Insights</p><ul><li>Build governed datasets such as Customer 360 and claims dashboards</li><li>Support fraud detection and operational monitoring use cases</li></ul><p>Data Integration &amp; Architecture</p><ul><li>Document data lineage and transformations</li><li>Validate ETL processes and data reconciliations</li></ul><p>Stakeholder Collaboration</p><ul><li>Work with business teams to define KPIs and data requirements</li><li>Drive data-driven decision making</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor s degree in Data Science, Computer Science, Statistics or related field.</li><li>5+ years experience in data governance, data quality or reporting roles.</li><li>Experience in insurance or financial services preferred.</li></ul><b>Technical Skills</b><ul><li>SQL, Power BI</li><li>Python/R (preferred)</li><li>Data governance and data quality tools (Collibra, Talend, etc.)</li><li>Understanding of data governance frameworks (DAMA, DCAM)</li></ul><b>Soft Skills</b><ul><li>Strong analytical and problem-solving skills</li><li>Stakeholder management and communication</li><li>Documentation and process design</li><li>Highly structured and organized, with strong attention to details</li></ul><p></p></section>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br> Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <h4>About the role</h4> <p>A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.<br> Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.<br> Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.</p> <h4>What is expected from you?</h4> <ul> <li>As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.</li> <li>Leveraging your skills and experience to become a trusted advisor to your clients on topics of risk and internal controls.</li> <li>Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li> <li>Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes.</li> <li>Identifying key risks, defining the audit methodology, and process improvement by understanding the client’s objectives, risks, control frameworks, systems and regulatory environments.</li> <li>Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new or existing clients.</li> <li>Developing internal and external relationships and reflecting PwC values in your day-to-day work when working in diverse teams.</li> <li>Managing the engagement budget and economics.</li> <li>Managing teams and the communication with the clients and stakeholders.</li> <li>Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way.</li> <li>Providing on-ground support for the planning, implementation and administration of the clients’ Internal Audit Plan.</li> <li>Working on Internal Audit engagements focusing on compliance, financial and operational related audits.</li> <li>Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls.</li> <li>Drafting the audit findings, the related impact, potential risks, and recommendations.</li> <li>Innovating and helping further develop our service offerings related to internal audit, risk and controls.</li> <li>Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost.</li> <li>Assisting our clients in the deployment and development of their internal audit and internal control function.</li> <li>Studying business functions, gathering information, evaluating output requirements and formats.</li> <li>Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow.</li> <li>Ensuring adherence to compliance, quality and independence matters.</li> <li>Commitment to continuous education and digital upskilling.</li> <li>Performing other procedures as necessary to support issuance of the assurance deliverables.</li> </ul> <h4>What will you bring?</h4> <ul> <li>You are ambitious and utilise opportunities to grow and develop.</li> <li>A degree in Accounting, Finance, Risk Management, Governance, Industrial Engineering, or any related discipline.</li> <li>Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.</li> <li>Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big four professional services firms.</li> <li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li> <li>Strong report writing and analytical skills.</li> <li>Bilingual proficiency in Arabic and English (oral and written).</li> <li>Business development and client relationship building skills.</li> <li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li> <li>Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client or manager.</li> <li>Having a background in governance, risk management, and compliance with an up-to-date understanding of issues facing businesses and how to influence client conversations.</li> <li>Experienced in assessment and testing of design and effectiveness of business controls.</li> <li>Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.</li> <li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li> <li>Commitment to valuing differences and working alongside diverse people and perspectives.</li> <li>Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong>Job purpose </strong> </p> <p> <strong> </strong> </p> <p>Provide Performance Management and Talent Management support services across the organization, acting as an accountable resource for the design, implementation, and continuous improvement of performance and talent processes.</p> <p>Organizes and controls end-to-end performance management processes, including goal setting, performance reviews, KPI frameworks, and calibration, ensuring clarity of individual contributions and alignment with corporate objectives.</p> <p>Supports wider Talent Management initiatives, including Learning &amp; Development, Competency Assurance, Succession Planning, and Talent Reviews, to strengthen organizational capability and leadership pipeline.</p> <p>Ensures alignment of performance outcomes with rewards, development, and workforce planning, contributing to building a high-performance culture and long-term business sustainability.</p> <p>The position operates in accordance with organizational strategy, policies, governance standards, and best international HR practices.</p> <p> <strong>Main tasks and responsibilities </strong> </p> <p> <strong> </strong> </p> <ul> <li>Organizes and controls the end-to-end performance management cycle, including goal setting, mid-year reviews, annual appraisals, and calibration processes in line with the approved performance management framework. </li> <li>Plans and executes implementation of performance frameworks (KPIs/OKRs), ensuring alignment with corporate strategy and business objectives.</li> <li>Ensures clarity, consistency, and fairness in performance evaluations across departments.</li> <li>Facilitates performance calibration sessions to ensure equitable rating distributions and objectivity.</li> <li>Develops and maintains performance management policies, guidelines, reports and tools.</li> <li>Supports the cascading of corporate objectives into departmental and individual goals.</li> <li>Monitors quality of goal setting and ensures alignment with strategic priorities.</li> <li>Analyzes performance data and produces reports, dashboards, and insights for leadership decision-making.</li> <li>Identifies trends, gaps, and risks in workforce performance and recommends improvement actions.</li> <li>Provides guidance and coaching to managers on effective performance management, feedback conversations, and handling underperformance.</li> <li>Supports development and tracking of Performance Improvement Plans (PIPs).</li> <li>Promote continuous improvement of the performance management cycle through periodic reviews, stakeholder feedback, and adoption of best practices to enhance process efficiency and effectiveness.</li> <li>Supports Talent Review processes, including identification of high-potential employees and critical roles. </li> <li>Contributes to the design and execution of Succession Planning frameworks and talent pipelines. </li> <li>Collaborates with Learning &amp; Development to align performance outcomes with development plans. </li> <li>Assists in competency framework design, assessment, and gap analysis. </li> <li>Supports leadership development and capability-building initiatives.</li> <li>Manages performance management systems (e.g., SAP SuccessFactors, Oracle, Workday) ensuring data integrity and user adoption. </li> <li>Ensures compliance with internal policies, audit requirements, and applicable regulations.</li> </ul> <p><br></p><ul> </ul> <p> </p> <p> <strong> </strong> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB PURPOSE</strong> </p> <p>To support the department in executing the full scope of the corporate communications function, encompassing public relations, media relations, events, corporate social responsibility (CSR), and stakeholder engagement. The Senior Corporate Communications Specialist takes ownership of assigned workstreams and day-to-day communications activities, ensuring high-quality, timely, and on-brand delivery in line with plans and guidelines set by the Marketing and Communications Director. The role requires a seasoned communications professional who can work with significant autonomy, handle complex tasks, and contribute meaningfully to the team s overall output.</p> <p> <strong>KEY ACCOUNTABILITIES AND RESPONSIBILITIES</strong> </p> <p>Public Relations &amp; Communications</p> <p> Execute the approved annual PR and communications plan, delivering assigned activities on time and to the standard set by the Marketing and Communications Director.</p> <p> Support the management of the company s public image by drafting, reviewing, and distributing press releases, corporate statements, newsletters, and official communications in Arabic and English.</p> <p> Maintain and regularly update the media contacts database, ensuring strong, ongoing working relationships with journalists, editors, and correspondents.</p> <p> Handle day-to-day media enquiries, preparing initial responses and coordinating with the Marketing and Communications Director for approval and release.</p> <p> Monitor media coverage across print, broadcast, digital, and social platforms daily, compiling coverage summaries and sentiment reports for the review.</p> <p> Assist in preparing communications materials and holding statements during sensitive or crisis situations, under the direction of the Marketing and Communication Director.</p> <p> Coordinate with internal departments to gather accurate information for communications outputs, ensuring factual consistency across all materials.</p> <p>Media Relations &amp; Content</p> <p> Execute activities across the organisation s media calendar, including coordinating interviews, press visits, editorial opportunities, and advertorial placements.</p> <p> Produce media-facing content including press kits, backgrounders, executive bios, fact sheets, and corporate presentations in Arabic and English.</p> <p> Liaise with media buying and advertising agencies on a day-to-day basis, tracking placements, confirming deliverables, and flagging issues to the Marketing and Communication Director.</p> <p> Review creative and media content produced by agencies and suppliers, checking for accuracy, tone, and brand compliance before submission to the final approval.</p> <p> Track and reconcile media spend against approved budgets, maintaining up-to-date records and submitting periodic expenditure reports to the Director.</p> <p> Monitor media landscape developments, emerging platforms, and coverage trends, preparing periodic summaries. </p> <p> Support the identification of media partnership and sponsorship opportunities, preparing initial assessments and proposals for review. </p> <p>Events Management</p> <p> Execute logistical and operational activities across the annual events calendar, including corporate launches, press conferences, community events, exhibitions, and sponsorships.</p> <p> Coordinate with event agencies, venues, production companies, caterers, and other suppliers to ensure smooth, on-time, and on-brand delivery of all events.</p> <p> Manage event timelines, run-of-show documents, and vendor checklists, proactively flagging delays or risks to the Marketing and Communication Director.</p> <p> Liaise with internal departments to coordinate attendance, speakers, collateral, and event-related requirements ahead of each event.</p> <p> Support on-site event management, ensuring all logistics, guest coordination, and brand standards are maintained throughout.</p> <p> Compile post-event reports covering attendance, media coverage, supplier performance, and feedback, submitting findings to the Marketing and Communication Director.</p> <p> Maintain an organised events tracker and a database of vendors, agencies, and venues for reference in future event planning.</p> <p>Corporate Social Responsibility (CSR)</p> <p> Execute assigned CSR activities including community programmes, charitable initiatives, environmental campaigns, and employee volunteering events in line with the approved CSR plan.</p> <p> Coordinate with NGOs, community organisations, and government contacts to support the delivery of CSR partnerships and initiatives as per the plan.</p> <p> Prepare content, social media posts, reports, and collateral related to CSR activities, ensuring accurate and consistent communication of the company s community commitments.</p> <p> Maintain records of all CSR activities, tracking participation, expenditure, and outputs to support periodic impact reporting.</p> <p> Monitor relevant national and regional CSR developments and community initiatives, summarising findings for the department s awareness.</p> <p> Support the preparation of periodic CSR reports by gathering data, drafting sections, and compiling supporting documentation for the review.</p> <p>Stakeholder Management</p> <p> Maintain and regularly update the stakeholder database, including government entities, media contacts, community representatives, corporate partners, and NGOs.</p> <p> Support the execution of stakeholder engagement activities such as briefings, site visits, consultations, and formal correspondence.</p> <p> Draft stakeholder communications including letters, meeting summaries, and follow-up correspondence in Arabic and English for review and approval.</p> <p> Monitor stakeholder feedback and engagement activity, flagging any concerns, emerging sensitivities, or opportunities.</p> <p> Assist in preparing stakeholder relationship updates, engagement logs, and briefing notes for senior leadership.</p> <p> Represent the organisation at community engagements, industry events, and external forums when directed by the Marketing and Communication Director.</p> <p>Reporting &amp; Administration </p> <p> Prepare clear, well-structured performance summaries, activity reports, and dashboards across PR, media, events, CSR, and stakeholder workstreams for review.</p> <p> Track expenditures for assigned activities against approved budgets, submitting timely and accurate expense reports.</p> <p> Maintain organised and up-to-date records of communications assets, vendor contracts, agency briefs, media lists, and event documentation.</p> <p> Assist in preparing presentations, proposals, and briefing materials.</p> <p> Coordinate administrative tasks related to agency management including purchase orders, invoice tracking, and delivery confirmation.</p> <p><br></p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Core Banking &amp; Payment Systems Specialist is responsible for the administration, support, enhancement, testing, deployment, and continuous improvement of the Bank's Core Banking System (ICBS) and payment systems. The role acts as the primary liaison between business users, IT teams, vendors, and external stakeholders to ensure that all business requirements, system enhancements, regulatory changes, and technical updates are successfully implemented without impacting business operations. The incumbent will manage the full lifecycle of system changes, including requirement analysis, testing, quality assurance, deployment, production support, and vendor coordination for Core Banking, ACH, RTGS, VAT, ERP, and related integrated banking applications.</p><p><strong>2. Duties and Responsibilities</strong></p><p><strong>Core Banking System (ICBS) Management</strong></p><ul><li>Administer, support, and maintain the ICBS Core Banking System.</li><li>Act as the primary point of contact between the Bank and the Core Banking vendor for all technical and functional matters.</li><li>Gather, analyze, and document business requirements for new features, enhancements, and regulatory changes.</li><li>Translate business requirements into functional specifications and coordinate implementation with the vendor.</li><li>Review and validate vendor deliverables to ensure compliance with business requirements.</li><li>Monitor system performance and ensure high availability of Core Banking services.</li><li>Identify opportunities to optimize banking processes through standard ICBS functionalities.</li><li>Evaluate customization requests and recommend the most effective solution.</li></ul><p><strong>Change Management &amp; System Enhancements</strong></p><ul><li>Manage all Core Banking system changes from requirement gathering through production deployment.</li><li>Coordinate the implementation of new functionalities, enhancements, fixes, and patches.</li><li>Ensure all requested changes are configured correctly and aligned with business requirements.</li><li>Conduct impact analysis for all proposed changes before implementation.</li><li>Ensure proper documentation of all system modifications and configurations.</li><li>Participate in Change Advisory Board (CAB) meetings and provide technical recommendations.</li></ul><p><strong>Testing &amp; Quality Assurance</strong></p><ul><li>Deploy patches, upgrades, and enhancements in the test environment.</li><li>Prepare and execute functional, integration, regression, and user acceptance testing.</li><li>Validate that all requested changes function as expected.</li><li>Verify that new changes do not negatively impact existing system functionality.</li><li>Identify, document, and coordinate resolution of defects with vendors and stakeholders.</li><li>Prepare testing reports and deployment readiness recommendations.</li></ul><p><strong>Production Deployment &amp; Support</strong></p><ul><li>Coordinate and execute production deployments in accordance with approved management procedures.</li><li>Ensure successful migration of approved changes from test to production environments.</li><li>Conduct post-deployment validation and system health checks.</li><li>Monitor production systems and resolve issues within agreed service levels.</li><li>Ensure minimal disruption to banking operations during deployments and upgrades.</li><li>Provide after-hours support during critical system implementations and upgrades when required.</li></ul><p><strong>Vendor &amp; Stakeholder Management</strong></p><ul><li>Manage relationships with system vendors and service providers.</li><li>Track vendor performance against agreed SLAs.</li><li>Coordinate issue resolution and enhancement requests with vendors.</li><li>Ensure timely closure of outstanding issues and defects.</li><li>Participate in project meetings and provide technical guidance.</li><li>Work closely with business departments to understand operational needs and provide suitable solutions.</li></ul><p><strong>System Integration &amp; Regulatory Compliance</strong></p><ul><li>Support integrations between Core Banking and other systems including<br>o Digital Banking Platform<br>o AML Systems<br>o CRM Systems<br>o ERP Systems<br>o Government Platforms<br>o Other third-party applications</li><li>Ensure compliance with Central Bank regulations and internal policies.</li><li>Support regulatory reporting and compliance-related system changes.</li><li>Assist in audits, inspections, and compliance reviews.</li></ul><p><strong>Documentation &amp; Reporting</strong></p><ul><li>Maintain system configuration and operational documentation.</li><li>Prepare reports on system performance, incidents, changes, and enhancements.</li><li>Develop and maintain operational procedures and user guides.</li><li>Ensure proper knowledge transfer and documentation for all implemented changes.</li></ul><p><strong>KEY INTERACTIONS</strong></p><ol><li>Internal All internal departments and branches As per operational activities</li><li>External Vendors, Service Providers, Clients As part of operational activities</li></ol><p><strong>Level of external interaction</strong> This position requires a medium level of external interaction</p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong></p><p><strong>Education:</strong> Bachelor s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field. Professional certifications in Core Banking Systems, Oracle, ITIL, or Project Management are preferred.</p><p><strong>Experience:</strong> Minimum 7 10 years of experience in banking technology. Minimum 5 years of hands-on experience supporting Core Banking Systems. Strong experience working with Core Banking platforms. Experience managing ACH, RTGS, ERP, and other banking payment systems. Experience working with banking vendors and third-party service providers.</p><p><strong>Special Skills &amp; Knowledge:</strong> Banking Operations and Payment Systems. ACH and RTGS Operations. ERP Systems Support. AML System Support SQL and Database Querying. System Integration and API Concepts. Change Management and Release Management. Software Testing and Quality Assurance. Incident and Problem Management. Regulatory and Compliance Requirements. Microsoft Office Applications.</p><p><strong>Business Understanding:</strong> This position requires a medium to high level of business understanding</p><p><strong>HEALTH, SAFETY AND ENVIRONMENT</strong></p><p>This position follows all the HSE procedures as set by the company</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in information technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Professional certifications in Core Banking Systems, Oracle, ITIL, or Project Management are preferred.</li><li>Minimum 7 10 years of experience in banking technology.</li><li>Minimum 5 years of hands-on experience supporting Core Banking Systems.</li><li>Strong experience working with Core Banking platforms.</li><li>Experience managing ACH, RTGS, ERP, and other banking payment systems.</li><li>Experience working with banking vendors and third-party service providers.</li><li>Banking Operations and Payment Systems.</li><li>ACH and RTGS Operations.</li><li>ERP Systems Support.</li><li>AML System Support</li><li>SQL and Database Querying.</li><li>System Integration and API Concepts.</li><li>Change Management and Release Management.</li><li>Software Testing and Quality Assurance.</li><li>Incident and Problem Management.</li><li>Regulatory and Compliance Requirements.</li><li>Microsoft Office Applications.</li><li>This position requires a medium to high level of business understanding</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Job title</b></span></div><div><span ><br></span></div><div><span ><b>Job purpose</b></span></div><div><span >To develop, maintain, govern, and continuously improve the OQEP HSE Integrated Management System (HSE IMS) and act as its custodian in alignment with ISO 14001, ISO 45001, ISO 9001, ISO 50001, applicable legal requirements, and international industry best practices.</span></div><div><span >The position is responsible for HSE IMS governance, documentation management, assurance activities, certification readiness, surveillance and recertification audits, management reviews, performance monitoring, and continual improvement initiatives across OQEP operated assets and corporate functions.</span></div><div><span >The role serves as the focal point for management system integration across OQEP, coordinating with Quality, Energy, and other functional system owners to maintain an effective and aligned Integrated Management System framework supporting ISO 9001, ISO 14001, ISO 45001, ISO 50001, and other applicable standards</span></div><div><span >The position is responsible for establishing, maintaining, and continuously improving HSE IMS documentation including manuals, standards, procedures, guidelines, frameworks, forms, and associated records in accordance with OQEP requirements and industry best practices.</span></div><div><span >The role coordinates with certification bodies, consultants, auditors, process owners, and stakeholders to ensure effective implementation, maintenance, certification, and continual improvement of management system requirements throughout the organization.</span></div><div><br></div><div><span ><b><br></b></span></div><div><span ><b>Main Tasks and Responsibilities:</b></span></div><div><span ><br></span></div><div><span >Develop, maintain, govern, and continually improve the OQEP HSE Integrated Management System (HSE IMS) to ensure compliance with applicable statutory, regulatory, and international standards requirements.</span></div><div><span >Coordinate the identification, availability, and implementation of applicable local, international, and industry standards within the HSE IMS.</span></div><div><span >Develop, review, update, and maintain HSE IMS documentation, including policies, standards, procedures, guidelines, checklists, forms, and records, and coordinate with department focal points, SMEs, and interfacing functions to ensure effective review, acceptance, and implementation.</span></div><div><span >Ensure the control, distribution, retention, and maintenance of HSE IMS documents and records in accordance with the IMS Manual and Documented Information Control requirements.</span></div><div><span >Coordinate and facilitate HSE IMS workshops, working sessions, meetings, awareness programs, and training activities to support effective implementation, continual improvement, and stakeholder engagement.</span></div><div><span >Lead the integration, alignment, and continual improvement of the HSE IMS in accordance with ISO 9001, ISO 14001, ISO 45001, ISO 50001, applicable legal requirements, and industry best practices.</span></div><div><span >Develop and maintain the annual internal and external audit programme, coordinating with auditors, process owners, and relevant stakeholders to verify the effectiveness of the HSE IMS.</span></div><div><span >Conduct and coordinate internal and external HSE IMS audits, including audit planning, execution, facilitation, and preparation of audit reports.</span></div><div><span >Ensure audit findings, observations, non-conformities (NCR), and action items are recorded in the HSSE reporting system and effectively tracked through to verification of effectiveness and close-out.</span></div><div><span >Support and coordinate certification, surveillance, and recertification audits for ISO management systems, ensuring timely closure of findings and sustained certification compliance.</span></div><div><span >Coordinate Management Review Meetings (MRMs), including agenda preparation, collection and analysis of inputs, facilitation of review activities, and monitoring the closure and effectiveness of resulting actions and internal audit non-conformities.</span></div><div><span >Develop and deliver HSE IMS performance reports, dashboards, data analytics, forecasts, and trend analyses to support management decision-making and continual improvement.</span></div><div><span >Lead HSE IMS development and improvement projects, coordinating with internal stakeholders and external parties as required.</span></div><div><span >Promote and support the effective use, maintenance, and continual improvement of digital document and information management systems related to the HSE IMS.</span></div><div><span >Promote and monitor contractor compliance with HSE IMS requirements, specifications, and procedures through engagement, assurance activities, and performance reviews.</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>&nbsp;</b></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide Performance Management and Talent Management support services across the organization, acting as an accountable resource for the design, implementation, and continuous improvement of performance and talent processes.</p><p>Organizes and controls end-to-end performance management processes, including goal setting, performance reviews, KPI frameworks, and calibration, ensuring clarity of individual contributions and alignment with corporate objectives.</p><p>Supports wider Talent Management initiatives, including Learning &amp; Development, Competency Assurance, Succession Planning, and Talent Reviews, to strengthen organizational capability and leadership pipeline.</p><p>Ensures alignment of performance outcomes with rewards, development, and workforce planning, contributing to building a high-performance culture and long-term business sustainability.</p><p>The position operates in accordance with organizational strategy, policies, governance standards, and best international HR practices.</p><strong>Main tasks and responsibilities</strong><p>Organizes and controls the end-to-end performance management cycle, including goal setting, mid-year reviews, annual appraisals, and calibration processes in line with the approved performance management framework.</p><p>Plans and executes implementation of performance frameworks (KPIs/OKRs), ensuring alignment with corporate strategy and business objectives.</p><p>Ensures clarity, consistency, and fairness in performance evaluations across departments.</p><p>Facilitates performance calibration sessions to ensure equitable rating distributions and objectivity.</p><p>Develops and maintains performance management policies, guidelines, reports and tools.</p><p>Supports the cascading of corporate objectives into departmental and individual goals.</p><p>Monitors quality of goal setting and ensures alignment with strategic priorities.</p><p>Analyzes performance data and produces reports, dashboards, and insights for leadership decision-making.</p><p>Identifies trends, gaps, and risks in workforce performance and recommends improvement actions.</p><p>Provides guidance and coaching to managers on effective performance management, feedback conversations, and handling underperformance.</p><p>Supports development and tracking of Performance Improvement Plans (PIPs).</p><p>Promote continuous improvement of the performance management cycle through periodic reviews, stakeholder feedback, and adoption of best practices to enhance process efficiency and effectiveness.</p><p>Supports Talent Review processes, including identification of high-potential employees and critical roles.</p><p>Contributes to the design and execution of Succession Planning frameworks and talent pipelines.</p><p>Collaborates with Learning &amp; Development to align performance outcomes with development plans.</p><p>Assists in competency framework design, assessment, and gap analysis.</p><p>Supports leadership development and capability-building initiatives.</p><p>Manages performance management systems (e.g., SAP SuccessFactors, Oracle, Workday) ensuring data integrity and user adoption.</p><p>Ensures compliance with internal policies, audit requirements, and applicable regulations.</p><strong>Key interactions</strong><p>Internal: Liaise with colleagues and stakeholders for day-to-day work.</p><p>External: Acts as liaison between clients, vendors, and consultants, and main stakeholders.</p><strong>Notable Working Conditions</strong>. Office environment and Filed operations Moderate to intensive computer screen use.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><strong>Education requirements</strong></p><p>Bachelor s degree in human resource, Administration, or related field</p><p>Master or Post-graduate coursework. in a related discipline (preferred)</p><p><strong>Language requirements</strong> Excellent knowledge of written, read, and spoken English (required)</p><strong>Background and experience</strong><p><strong>Competencies and skills</strong></p><p>Degree Bachelor Years of Experiance 8+ years of relevant experience</p><p>(preferred) Oil &amp; Energy experience (greenfield petrochemical plant operations and infrastructure)</p><p>Experience with various HR functions, including:</p><p>Talent Management:</p><p>Learning and Development:</p><p>Succession Planning</p><p>Training programs</p><p>Performance Management</p><p>Detailed-oriented with excellent organizing and planning skills.</p><p>Ability to establish and maintain effective working relations with people in a multi-cultural environment</p><p>Ability to work on own initiative</p><p>Good communication skills &amp; interpersonal skills.</p><p>Ability to be flexible, motivated, resourceful, and organized to work in a multi-functional role</p><p>Builds expert knowledge in our organization and conveys knowledge to others</p><strong>Technical:</strong><p>Computer literate with expertise in MS Office.</p><p>Performance Management</p><p>Talent Management:</p><p>Learning and Development:</p><p>Succession Planning</p><p>Training programs</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>Responsible for supporting software quality assurance activities throughout the Software Development Life Cycle (SDLC). The role assists in testing, validating, and verifying banking applications and technology solutions to ensure compliance with business requirements, functional specifications, and quality standards.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <ol> <li>Participate in software quality assurance activities throughout the Software Development Life Cycle (SDLC).</li> <li>Assist in preparing and maintaining test plans, test scenarios, test cases, and test execution documentation.</li> <li>Review business requirements, functional specifications, and user stories to understand testing requirements and ensure adequate test coverage.</li> <li>Execute functional, integration, system, regression, smoke, and User Acceptance Testing (UAT).</li> <li>Prepare and maintain test data required for testing activities.</li> <li>Record, track, and verify defects identified during testing cycles and support defect resolution activities.</li> <li>Perform API testing using approved testing tools such as Postman or similar platforms.</li> <li>Support database validation and data integrity testing activities using SQL queries.</li> <li>Participate in validating banking processes, digital channels, payment services, customer onboarding, account management, and related business functions.</li> <li>Assist in test automation activities and maintenance of automated test scripts where applicable.</li> <li>Support system deployment validation and post-implementation testing activities.</li> <li>Maintain testing evidence, reports, and quality assurance documentation.</li> <li>Participate in quality reviews and ensure compliance with established testing standards and procedures.</li> <li>Collaborate with developers, business users, vendors, and project teams to support successful solution delivery.</li> <li>Contribute to continuous improvement initiatives related to testing processes, quality assurance practices, and automation.</li> <li>Prepare testing progress updates and contribute to test summary and quality reports.</li> <li>The job holder may be required to undertake additional responsibilities depending on Management and Business requirements.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> </p> <p> Head of SME</p> <p> </p> <p> Section Head Client Relationship (Head Office)</p> <p> </p> <p> SME Client Relationship, Risk, Operations, Credit Administration and other functions as required</p> <p> </p> <p> Branch Manager and Branch Operations teams</p> <p> </p> <p>2. External</p> <p> SME clients and other external stakeholders as required.</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> Bachelor s degree in computer science, Information Technology, Software Engineering, Information Systems, or a related field.</p> <p>Experience:</p> <p> Minimum 1 year and up to 3 years of experience in Software Quality Assurance, Software Testing, Information Technology, Banking Systems, or a related field.</p> <p> </p> <p> Experience in testing banking applications, digital channels, payment systems, or financial applications is preferred.</p> <p> </p> <p> Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Internship, project-based, or hands-on experience in Quality Assurance within banking or financial services environments will be considered an advantage. Fresh graduates with relevant internship, academic project, or practical training experience may be considered.</p> <p> </p> <p> Exposure to banking systems or financial services is an advantage. Fresh graduates with relevant internships or project experience may be considered.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Basic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).</p> <p> </p> <p> Knowledge of software testing methodologies and defect management processes.</p> <p> </p> <p> Familiarity with test management and defect tracking tools such as Jira or Azure DevOps.</p> <p> </p> <p> Basic knowledge of API testing using Postman or similar tools.</p> <p> </p> <p> Basic SQL knowledge for database validation and testing.</p> <p> </p> <p> Familiarity with automation testing concepts and tools is an advantage.</p> <p> </p> <p> Understanding of Agile and Scrum methodologies is preferred.</p> <p> </p> <p> Knowledge of banking applications and digital channels is an advantage.</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To support the Budgeting &amp; Planning Section Head in planning, preparing, and monitoring the Bank s Budget and Rolling Plan. Coordinate with departments, consolidate budgets, and ensure adherence to financial plans. Facilitate the budgetary process and provide financial analysis to support effective management decision-making and strategic alignment.</p><p><strong>2. Duties and Responsibilities</strong></p><p><strong>1. Budget Preparation &amp; Consolidation</strong></p><p>1.1 Assist in the preparation and consolidation of the annual budget by collecting data from departments, business lines, and strategic initiatives.</p><p>1.2 Coordinate with department heads and budget owners to ensure timely and accurate submission of budget proposals.</p><p>1.3 Provide justifications and explanations to Management and the Board for the proposed budgets.</p><p>1.4 Preparation &amp; maintenance of the complete budget working files and related documents</p><p><strong>2. Rolling Forecasting &amp; Capital Planning</strong></p><p>Develop, maintain, and continuously update rolling forecasts covering profitability, balance sheet growth, liquidity, capital adequacy, and key business drivers. Coordinate with business units and support functions to incorporate changing market conditions, business assumptions, and strategic initiatives into rolling forecast models. Support the preparation of forward-looking financial projections for Management, Board Committees, Shareholders, and regulators, ensuring consistency with approved strategic and business plans. Provide forecast inputs and analytical support for ICAAP, Capital Planning, and other regulatory submissions required by the Central Bank of Oman.</p><p><strong>3. Monitoring &amp; Performance Reporting</strong></p><p>3.1 Monitor departmental and overall budget performance to ensure alignment with approved financial plans.</p><p>3.2 Identify and analyze variances between actual and budgeted figures, and report insights to the Budgeting &amp; Control Section Head.</p><p>3.3 Support reforecasting efforts and ensure accurate and timely performance reporting through monthly, quarterly, and periodic reports (including income statements, balance sheets, and cash flow statements).</p><p><strong>4. Financial &amp; Strategic Analysis</strong></p><p>4.1 Conduct financial and transactional analysis to identify trends, cost-saving opportunities, and performance improvement areas.</p><p>4.2 Provide recommendations to improve budget efficiency and support strategic decision-making.</p><p><strong>5. Cost Control &amp; Optimization</strong></p><p>5.1 Implement and support cost control measures, including participation in cost review meetings and development of a cost accounting model/system for management accounts.</p><p>5.2 Promote continuous improvement in budgeting and cost management practices by aligning with the best international practices and enhancing productivity.</p><p><strong>6. Strategic Alignment &amp; Integration</strong></p><p>6.1 Support departments in developing strategies aligned with functional and organizational goals, ensuring both vertical and horizontal integration.</p><p>6.2 Prepare financial projections for long-term planning and regulatory purposes, including inputs for ICAAP documentation required by the Central Bank of Oman.</p><p><strong>7. Governance &amp; Compliance</strong></p><p>7.1 Ensure all budget-related activities and documentation comply with internal policies and external regulations.</p><p>7.2 Stay updated with changes in financial regulations and adjust practices accordingly.</p><p>7.3 Supervise communication and implementation of policies and procedures to maintain adherence to organizational and legislative standards.</p><p><strong>8. Teamwork &amp; Operational Support</strong></p><p>8.1 Manage or support daily operations within the budgeting function, enabling effective teamwork and high performance.</p><p>8.2 Contribute to the ongoing development and refinement of systems, processes, and reporting frameworks to support operational efficiency.</p><p><strong>9. Other Duties</strong></p><p>9.1 Perform any other tasks assigned from time to time by the manager or management.</p><p><strong>KEY INTERACTIONS</strong></p><p>1. Internal Board, Management &amp; all internal department and branches As per operational activities</p><p>2. External Shareholder(s), Auditors As part of operational activities</p><p>3. Level of external interaction This position requires a low to medium level of external interaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education:</strong> Required: Bachelor's degree in relevant discipline. Preferred: Master's degree in relevant discipline and/or professional qualification such as ACCA or CFA.</li><li><strong>Experience:</strong> 3 to 5 years of experience in relevant discipline.</li><li><strong>Special Skills &amp; Knowledge:</strong> Strong analytical and numerical skills. Proficiency in budgeting and financial management models and ERP system. Excellent communication and interpersonal skills. Attention to detail and accuracy in financial reporting. Proficient in spreadsheets for data analysis, budgeting models, and financial reporting. Good command of word applications for report writing and documentation. Fluent in Presentation applications for preparing budget presentations and communicating financial insights to management. Fluent in reading, writing, and speaking Arabic and English</li><li><strong>Business Understanding:</strong> This position requires a high level of business understanding</li><li><strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> Professional qualification such as ACCA or CFA</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To support the design, measurement, enhancement, and optimization of customer experiences across the Bank s digital channels and platforms. The role is responsible for ensuring that digital customer journeys are seamless, intuitive, and customer-centric while supporting digital adoption, omnichannel integration, customer engagement, and continuous improvement initiatives aligned with the Bank s Customer Experience Strategy and Digital Transformation roadmap.</p><p><strong>2. Duties and Responsibilities</strong></p><p><strong>Strategic:</strong></p><ul><li>Support the implementation of the Bank s Digital Customer Experience Strategy and Digital Transformation initiatives.</li><li>Contribute to the development of customer-centric digital experiences across all customer-facing digital channels.</li><li>Support the identification of opportunities to improve digital customer engagement, usability, accessibility, and adoption.</li><li>Participate in digital customer journey mapping and experience design initiatives.</li><li>Benchmark digital customer experience practices against leading banks and industry best practices.</li><li>Support the implementation of omnichannel customer experience initiatives to ensure consistency across customer touchpoints.</li></ul><p><strong>Operational:</strong></p><ul><li>Monitor customer experience across digital channels including websites, customer portals, mobile applications, self-service platforms, CRM channels, and emerging digital solutions.</li><li>Analyze customer behavior, customer interactions, and usage patterns across digital channels to identify improvement opportunities.</li><li>Track and monitor digital customer experience KPIs including digital adoption, portal utilization, customer satisfaction, digital service performance, customer effort, abandonment rates, and channel migration metrics.</li><li>Conduct digital experience assessments and identify friction points affecting customer engagement and satisfaction.</li><li>Collaborate with Information Technology, Digital Transformation, Operations, and business units to recommend and implement customer-centric digital improvements.</li><li>Support testing and validation of digital platforms, customer portals, mobile applications, and customer-facing solutions from a customer experience perspective.</li><li>Participate in User Acceptance Testing (UAT) and customer experience reviews for new digital products, enhancements, and technology initiatives.</li><li>Monitor customer feedback related to digital channels and coordinate with Voice of Customer and Customer Journey teams to identify opportunities for improvement.</li><li>Support implementation of CRM, customer engagement, and omnichannel communication initiatives.</li><li>Assist in developing digital experience dashboards, scorecards, reports, and presentations for management review.</li><li>Track progress of digital customer experience improvement initiatives and report outcomes against agreed targets.</li><li>Support the implementation of accessibility, usability, and customer-centric design standards across digital platforms.</li><li>Contribute to the achievement of customer experience objectives related to digital adoption, customer satisfaction, and service excellence.</li><li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li></ul><p><strong>People:</strong></p><ul><li>Promote digital-first and customer-centric thinking across the organization.</li><li>Support awareness initiatives aimed at increasing digital adoption and customer engagement.</li><li>Contribute to knowledge sharing and dissemination of digital customer experience best practices.</li><li>Support customer experience capability-building initiatives related to digital channels and customer engagement.</li></ul><p><strong>KEY INTERACTIONS</strong></p><p><strong>1. Internal</strong></p><ul><li>Head of Customer Experience</li><li>Manager Customer Experience</li><li>Center Specialist</li><li>Voice of Customer Specialist</li><li>Customer Journey</li><li>Digital Transformation Department</li><li>Information Technology Department</li><li>Operations Department</li><li>Business Units</li><li>Product Development Teams</li><li>Marketing &amp; Corporate Communications</li><li>Contact Center Team</li><li>Customer Complaints Team</li><li>Branch Network</li><li>Human Capital (for awareness and capability-building initiatives)</li><li>As per operational activities</li></ul><p><strong>2. External</strong></p><ul><li>Technology Vendors</li><li>Digital Solution Providers</li><li>CRM Providers</li><li>Customer Experience Consultants</li><li>Research and Survey Providers</li><li>Customers</li><li>Service Providers</li><li>As part of operational activities</li></ul><p><strong>3. Level of external interaction</strong></p><p>This position requires a High level of external interaction</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong></p><p><strong>Education:</strong></p><p>Bachelor s Degree in Business Administration, Information Systems, Digital Business, Marketing, Customer Experience, Computer Science, Banking, or related discipline.</p><p><strong>Experience:</strong></p><p>4 6 years of relevant experience in digital customer experience, digital channels management, customer engagement, CRM, digital transformation, customer journey management, UX/UI, or related fields.</p><p><strong>Special Skills &amp; Knowledge:</strong></p><ul><li>Strong understanding of Digital Customer Experience principles and best practices.</li><li>Knowledge of digital customer journeys, omnichannel customer engagement, and customer-centric design.</li><li>Familiarity with CRM platforms, customer portals, mobile applications, and digital service platforms.</li><li>Experience in customer analytics, digital adoption measurement, and customer behavior analysis.</li><li>Understanding of UX/UI concepts and usability assessment methodologies.</li><li>Knowledge of customer experience metrics including NPS, CSAT, CES, digital adoption, and customer engagement indicators.</li><li>Proficiency in Microsoft Office applications, Power BI, and reporting tools.</li><li>Strong analytical, problem-solving, and stakeholder management skills.</li><li>Excellent communication and presentation skills.</li></ul><p><strong>Business Understanding:</strong></p><p>This position requires a low-medium level of business understanding</p><p><strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong></p><p>Professional certifications in Customer Experience, Digital Experience, UX/UI, Customer Journey Management, Digital Transformation, CRM, or related disciplines are preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p>Heavy Equipment Technician</p><p><strong>Job Title:</strong> Heavy Equipment Technician<br><strong>Department:</strong> Service<br><strong>Reports To:</strong> Service Manager<br><strong>Grade:</strong> K4 / L1<br><strong>Location:</strong> Oman</p><p>Job Summary</p><p>We are seeking a skilled and experienced <strong>Heavy Equipment Technician</strong> to perform preventive maintenance, diagnostics, troubleshooting, and repairs on construction and earthmoving equipment. The ideal candidate will possess strong technical expertise in diesel engines, hydraulics, electrical systems, and powertrains while ensuring all maintenance activities comply with manufacturer specifications, company standards, and health &amp; safety regulations.</p><p>Key Responsibilities</p><ul><li><p>Perform preventive, corrective, and breakdown maintenance on heavy construction and earthmoving equipment.</p></li><li><p>Diagnose and troubleshoot faults related to:</p><ul><li><p>Diesel engines</p></li><li><p>Hydraulic systems</p></li><li><p>Electrical systems</p></li><li><p>Powertrain components</p></li></ul></li><li><p>Carry out repairs efficiently to minimize equipment downtime.</p></li><li><p>Inspect equipment and identify potential mechanical issues before failure.</p></li><li><p>Use diagnostic tools, testing equipment, and service manuals to accurately identify faults.</p></li><li><p>Ensure all repairs are completed according to OEM specifications and company quality standards.</p></li><li><p>Maintain accurate service reports, inspection records, and maintenance documentation.</p></li><li><p>Follow workplace health, safety, and environmental (HSE) regulations at all times.</p></li><li><p>Coordinate with the Workshop Supervisor and Service Manager regarding repair status and spare parts requirements.</p></li><li><p>Provide technical support and maintain professional communication with customers and equipment owners.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Technical Skills</p><ul><li><p>Strong knowledge of:</p><ul><li><p>Diesel engines</p></li><li><p>Hydraulic systems</p></li><li><p>Electrical systems</p></li><li><p>Powertrain components</p></li></ul></li><li><p>Ability to troubleshoot and repair heavy equipment efficiently.</p></li><li><p>Hands-on experience using diagnostic and testing equipment.</p></li><li><p>Ability to read technical manuals, wiring diagrams, and hydraulic schematics.</p></li><li><p>Familiarity with construction and earthmoving equipment operating in Oman is preferred.</p></li></ul><p>Qualifications</p><ul><li><p>Diploma or ITI in:</p><ul><li><p>Mechanical Engineering</p></li><li><p>Diesel Technology</p></li><li><p>Heavy Equipment Technology</p></li><li><p>Equivalent Technical Qualification</p></li></ul></li></ul><p>Experience</p><ul><li><p>Minimum <strong>5 years</strong> of hands-on experience in servicing and repairing heavy construction or earthmoving equipment.</p></li></ul><p>Preferred Equipment Experience</p><p>Experience working on one or more of the following equipment:</p><ul><li><p>Excavators</p></li><li><p>Wheel Loaders</p></li><li><p>Backhoe Loaders</p></li><li><p>Motor Graders</p></li><li><p>Bulldozers</p></li><li><p>Rollers</p></li><li><p>Skid Steer Loaders</p></li><li><p>Telehandlers</p></li><li><p>Cranes (preferred)</p></li><li><p>Other heavy construction equipment</p></li></ul><p></p></section>