Job Description

Roles & Responsibilities

Job purpose

Provide Performance Management and Talent Management support services across the organization, acting as an accountable resource for the design, implementation, and continuous improvement of performance and talent processes.

Organizes and controls end-to-end performance management processes, including goal setting, performance reviews, KPI frameworks, and calibration, ensuring clarity of individual contributions and alignment with corporate objectives.

Supports wider Talent Management initiatives, including Learning & Development, Competency Assurance, Succession Planning, and Talent Reviews, to strengthen organizational capability and leadership pipeline.

Ensures alignment of performance outcomes with rewards, development, and workforce planning, contributing to building a high-performance culture and long-term business sustainability.

The position operates in accordance with organizational strategy, policies, governance standards, and best international HR practices.

Main tasks and responsibilities

• Organizes and controls the end-to-end performance management cycle, including goal setting, mid-year reviews, annual appraisals, and calibration processes in line with the approved performance management framework.
• Plans and executes implementation of performance frameworks (KPIs/OKRs), ensuring alignment with corporate strategy and business objectives.
• Ensures clarity, consistency, and fairness in performance evaluations across departments.
• Facilitates performance calibration sessions to ensure equitable rating distributions and objectivity.
• Develops and maintains performance management policies, guidelines, reports and tools.
• Supports the cascading of corporate objectives into departmental and individual goals.
• Monitors quality of goal setting and ensures alignment with strategic priorities.
• Analyzes performance data and produces reports, dashboards, and insights for leadership decision-making.
• Identifies trends, gaps, and risks in workforce performance and recommends improvement actions.
• Provides guidance and coaching to managers on effective performance management, feedback conversations, and handling underperformance.
• Supports development and tracking of Performance Improvement Plans (PIPs).
• Promote continuous improvement of the performance management cycle through periodic reviews, stakeholder feedback, and adoption of best practices to enhance process efficiency and effectiveness.
• Supports Talent Review processes, including identification of high-potential employees and critical roles.
• Contributes to the design and execution of Succession Planning frameworks and talent pipelines.
• Collaborates with Learning & Development to align performance outcomes with development plans.
• Assists in competency framework design, assessment, and gap analysis.
• Supports leadership development and capability-building initiatives.
• Manages performance management systems (e.g., SAP SuccessFactors, Oracle, Workday) ensuring data integrity and user adoption.
• Ensures compliance with internal policies, audit requirements, and applicable regulations.