وظائف Khimji Ramdas

<p>Conduct client diagnostics, Deliver treatment services (Dermatology & Cosmetolgical including Body/ Slimming ) and Enhance own technical knowledge WITH THE OBJECTIVE OF retaining and satisfying the clients and meeting Topline targets for Kaya Oman WITHIN the limits imposed by service SOPs and medical processes </p><br><p>Functional Planning Participate in Clinic Operational planning and review with Clinic Manager; Seek opportunities and establish mechanisms to build and enhance technical knowledge of clinic teams; Provide coaching and mentoring inputs to enable higher performance New Service Delivery (NSD) Collect and share feedback on trends / learnings on new technology or products / client needs to the NSD team Service Quality Management Conduct regular follow-ups with clients; Conduct Medical audits in clinic; Analyze medical complaints and take corrective action; Give feedback, if any, to the Operations or Medical team on any factors in clinic impacting service quality Research If interested, participate in trials with newer services and products; Present experiences in conferences and publish papers in journals CME and Doctor Training Participate and continuously enhance own technical knowledge through CME Meetings, trainings; conference, internet and websites; Keep self updated on latest techniques related to skin rejuvenation, anti-ageing, hair removal, acne and pigmentation; Participate in new machine training conducted by the vendor or internal training team; Participate in training for new services / changes in existing services from internal training team; Share client needs, market and service information with other teams for changes / new services innovation Medical Marketing Prepare write-ups on cosmetic dermatology topics and advanced technology on a periodical basis Client Engagement / Diagnostic Build rapport with the client; Inquire and understand details of the Skin , Hair , Body concerns; Use diagnostic tools to arrive at a diagnosis; For complex cases / specialist cases refer the client to a specialist doctors/seek test results; Identify the best available solution for the concern; Document the plan / recommended treatment with products from pharma / own product portfolio; Explain and align client on the treatment details, expectations, results, potential side effect, duration, etc.; Inform client about the treatment price and package (by taking information from the front desk); Direct them to the CC for closure and billing Service Delivery Receive the schedule of appointments from CM or CC; Based on type of session conduct patch tests, skin priming, etc. on the client; Follow the SOPs to the extent possible for the various services; Conduct the treatment session; Direct client to front desk for scheduling next appointment; Document client's visit related details for the client history file; Discuss and receive target achievement inputs across the various verticals to improve performance on a monthly basis; Seek opportunities to cross sell other services / product portfolio at consultation stage based on the skin analysis or subsequent sessions Medical Integration People Management Periodically identify and analyse gaps in technical knowledge of the clinic teams; Share medical knowledge and enhance team's knowledge; Continuously coach and mentor the team to enhance performance standards</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Exp</p><p>MD in Dermatology & Venerology with atleast 5 - 8 years of specialized Cosmetic Dermatology experience with</p><p>Oman MOH Licence</p><p>Behavioral skills Planning & analytical skills, Business acumen, Eye for detail, Execution orientation, Interpersonal skills,</p><p>Communication skills, Customer service orientation, Teamwork, Counselling skills,</p>

<p>Service Delivery Service to be performed to the clients (irrespective of genders) Services are related to Skin, Hair & Body (Laser, Peels, Body Services, Facial treatments & others) Perform the services as per Kaya SOP standards. Conduct pre-checks for the treatment before beginning the client session. Explain service/procedure process, benefits, machines used, pre and post treatment care, etc. to the client; For existing client, check on previous session experience before conducting the session; Gauge the need for Doctor Intervention, if required during or after service. Assisting Doctors for Doctor led services MOH related formalities to be performed. Service Hours Productivity of the Practioner Efficacy of Service Driving Business Cross sell/ Upsell services & products and maintain stock with the objective of achieving smooth clinic operations, enhancing client satisfaction and retention within the limits imposed by Kaya operations processes and local regulatory requirements. Need identification and analysis of client skin, hair and body. Drive Inputs by highlighting client concern and recommending dermatologist meet up. Recommend service line basis the initially diagnosis of client’s skin and suitable services. Out calling the existing serviced clients for appointments. Achieving Individual Sales Target & Clinic Target Laser, Product, Skin Glow, Body Solutions Individual billing No. of converted clients to meet ups. Consumption/ Utilization to be min.80% System & Process Orientation Seek client signature on consent form prior to service; Prepare and sign Therapy sheet for laser, facial, etc.; Seek Doctor review and counter signature on Therapy sheet, especially Laser; File the documents in the client file; Perform job related tasks/activities with consistency, accuracy and thoroughness Support in Stock management process of the clinic. Participate in refresher trainings for therapies as nominated by CM. Perform services to customer with utmost care and diligence in accordance with the training instructions, Standard Operating Procedures and guidelines provided Responsible to report misconducts and incidents of violation of Kaya Code of Conduct (COC)/ SOP at clinic level. Making Callouts to clients as per CM instructions. Process Audit Scores COC Adherence Score Customer Experience Management To ensure a high degree of Customer experience for all customers visiting the clinic thus upholding Kaya’s promise of a world class skin care clinic. Explain and recommend Need Based treatment for clients; Prepare the client for Doctor led procedures and call the Doctor; NPS Scores Customer Feedback Client Retention Mystery Audits Explain medication / products recommended by Doctors (post doctor session) to clients; For laser, follow up with client regarding the skin reactions, if any Prepare, deliver and take feedback on services delivered </p><p><strong>Desired Candidate Profile</strong></p><p>.</p>