Technical Analysts Jobs - muscat Oman

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the delivery of enterprise applications, digital platforms, and integration initiatives. Participate in the full Software Development Life Cycle (SDLC), including analysis, planning, testing, deployment, and post-implementation support. Ensure compliance with organizational policies, regulatory requirements, and IT governance standards. Collaborate with internal stakeholders, vendors, and third-party service providers. Prepare documentation aligned with project and operational standards. Contribute to continuous improvement of delivery processes, quality standards, and operational efficiency. Support knowledge transfer and development of internal capabilities.</p><p>The Senior Business System Analyst shall:</p><ul><li><strong>Business Analysis &amp; Requirements Management</strong><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li></ul></li><li><strong>Solution &amp; Integration Support</strong><ul><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li></ul></li><li><strong>Project Delivery Support</strong><ul><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Second Analyst in Digital &amp; Business Solutions is responsible for supporting and optimizing MCD s business applications, including the Clearing, Settlement, and Depository core system, as well as related support systems, automation and digital platforms such as mobile applications and websites. The role focuses on analyzing business and functional requirements, translating them into technical specifications, and ensuring effective system configuration, integration, and performance. The Second Analyst collaborates closely with business stakeholders, vendors, and technical teams to deliver system enhancements, and support ongoing improvements aligned with operational and strategic objectives.This position requires strong analytical and technical skills to ensure systems are reliable, secure, and efficient. The Second Analyst plays a key role in maintaining and supporting change initiatives, conducting testing and quality assurance, and ensuring that digital and business solutions continue to meet evolving business needs while adhering to governance, security, and compliance standards.</p><p><b>Key Roles and Responsibilities:</b></p><p>Policies &amp; Processes</p><ul><li>Ensure compliance with established IT policies, standards, and procedures in all system support, analysis, and enhancement activities, while adhering to regulatory, security, and governance requirements.</li><li>Support the documentation, review, and continuous improvement of system-related processes to enhance operational efficiency, control effectiveness, and service quality.</li></ul><p>Responsibilities:</p><ul><li>Analyze business and functional requirements and translate them into detailed technical specifications and system configurations.</li><li>Participate in the implementation, enhancement, testing, and deployment of business application changes in line with approved requirements.</li><li>Perform system configuration, integration support, and data analysis to ensure applications meet operational and business needs.</li><li>Ensure applications comply with internal IT policies, cybersecurity standards, and regulatory requirements during development, enhancement, and support activities.</li><li>Conduct functional, integration, and user acceptance testing (UAT), ensuring system changes meet quality standards before production deployment.</li><li>Support change management processes, including documentation, impact analysis, version control, and release coordination.</li><li>Maintain and update system documentation, including functional specifications, process flows, configurations, and user guides.</li><li>Maintain comprehensive documentation of system architecture, integrations, and configurations.</li><li>Collaborate with business users, vendors, infrastructure, and information security teams to ensure seamless system operation and enhancement delivery.</li><li>Support digital initiatives by contributing to automation efforts, workflow improvements, and process optimization activities.</li><li>Identify opportunities to improve business processes through Business Process Re-engineering, workflow optimization, and digital transformation initiatives to enhance operational efficiency and service delivery.</li><li>Analyze and recommend automation opportunities using workflow automation, and AI-enabled intelligent automation technologies to reduce manual effort, improve accuracy, and increase operational productivity.</li><li>Participate in process analysis, process mapping, and continuous improvement initiatives to streamline operations, eliminate inefficiencies, and support the MCD's digital transformation objectives.</li><li>Provide end-user support and training where required to ensure effective system utilization and user satisfaction.</li><li>Stay informed of emerging technologies, tools, and best practices relevant to business applications and digital solutions.</li></ul><p>Reports:</p><ul><li>Prepare incident reports and contribute to root cause analysis (RCA) documentation for application issues and service disruptions, ensuring findings and corrective actions are properly recorded and followed through.</li><li>Provide periodic status reports on system enhancements, change requests, testing activities, and ongoing support tasks, ensuring transparency on progress, risks, and timelines.</li><li>Generate application performance, availability, and service-level reports to support monitoring, decision-making, and continuous improvement initiatives.</li><li>Document and report on recurring issues, trends, and system improvement recommendations to support proactive problem management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>3-5 years of experience in supporting, analyzing, and enhancing business applications, digital platforms, or enterprise solutions.</li><li>Familiarity with digital channels (mobile application, website, and customer portals), application integration platforms and intelligent automation technologies.</li><li>Basic understanding of cloud-based applications, API-driven architectures, and system integrations with internal and external services.</li><li>Knowledge of IT service management, change control, and incident management practices; ITIL certification is an advantage.</li><li>Strong analytical, problem-solving, and communication skills, with an ability to collaborate effectively with business and technical teams.</li><li>Proficient in English and Arabic.</li></ul><p></p></section>

<p><b>Industrial Electrical Technician Responsibilities:</b></p><ul><li>knowledgeable and technical experience about CNC and PLC details.</li><li>Troubleshoot malfunctions of any electrical system must make inspections and assess potential problems and recommend changes or upgrades to electrical systems to increase productivity and functionality.</li><li>Perform regular tests to new and existing electrical systems equipment and machinery both to spot potential problems and to ensure that systems are operating at their highest possible levels of functionality.</li><li>knowledge in Problem Solving Process and Root cause analysis.</li><li>Provide regular scheduled electrical mechanical monitoring Activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>ITI/Diploma Candidates with Good experience 3-5 years in any Engineering company.</li><li>Diploma in Electrical and Electronics Engineering</li><li>Good Verbal &amp; written communication skills in English with problem solving.</li></ul>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p>We are looking for an experienced and skilled Mobile Phone Repair Technician Multi-Brand to join a mobile phone repair and service business in Oman. The ideal candidate should have strong hands-on experience in diagnosing, troubleshooting, servicing, and repairing smartphones across different brands and models. The candidate should be capable of independently handling repair jobs from diagnosis to completion while maintaining good quality and customer service.</p><p>Key Responsibilities</p><ul><li>Diagnose and troubleshoot mobile phone hardware and software problems.</li><li>Repair smartphones from multiple brands and models, including Android and iOS devices.</li><li>Handle common repairs such as display, battery, charging port, speaker, microphone, camera, buttons, and other component replacements.</li><li>Perform motherboard/PCB-level troubleshooting and repair, where applicable.</li><li>Carry out soldering and micro-soldering work with proper care and precision.</li><li>Identify faulty components and perform appropriate component/IC replacement.</li><li>Handle software-related issues such as OS problems, updates, resets, and troubleshooting.</li><li>Safely disassemble and reassemble mobile devices without causing additional damage.</li><li>Test repaired devices thoroughly before handing them over to customers.</li><li>Maintain proper care of tools, equipment, spare parts, and customer devices.</li><li>Keep the repair area clean and organized.</li><li>Provide basic technical guidance to customers regarding device issues and maintenance.</li><li>Follow proper safety procedures while handling electronic components and repair equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills &amp; Experience</h2><ul><li>2 to 7 years of hands-on experience in mobile phone repair.</li><li>Experience working with multiple mobile brands and models .</li><li>Strong knowledge of smartphone hardware and software.</li><li>Good troubleshooting and fault-diagnosis skills.</li><li>Experience in soldering/micro-soldering and PCB repair is highly preferred.</li><li>Ability to work independently with minimum supervision.</li><li>Good attention to detail and commitment to quality.</li><li>Willingness to relocate and work in Oman .</li></ul><h2>Educational Qualification</h2><ul><li>ITI / Diploma in Electronics, Electrical, Electronics &amp; Communication, or a related technical field is preferred.</li><li>Candidates with strong relevant hands-on mobile repair experience may also be considered irrespective of formal qualification.</li></ul><p>This is an opportunity to join a growing mobile repair business in Oman. Candidates who are technically strong, responsible, and genuinely passionate about mobile phone repair are encouraged to apply.</p>

<p><h4>Location</h4> <p>Oman, Muscat</p> <h4>Start date</h4> <p>September 2026</p> <h4>Duration</h4> <p>12 months renewable contract</p> <h4>Key responsibilities</h4> <ul> <li>Conduct technical training needs analysis (TNA)</li> <li>Develop, implement, and maintain technical training programs, including detailed training syllabi and course structures</li> <li>Ensure all training programs meet regulatory and compliance requirements and align with industry best practices</li> <li>Manage and continuously review training programs to ensure adherence to LNG regulations and operational standards</li> <li>Develop and implement training policies and procedures</li> <li>Prepare training manuals and deliver approved technical training courses for engineering and maintenance personnel</li> <li>Plan and manage short and long-term training schedules, resources, and budgets</li> <li>Establish KPIs and monitor training effectiveness and performance metrics</li> <li>Maintain and update training materials to ensure alignment with operational requirements</li> <li>Ensure availability and accessibility of training documentation for all stakeholders</li> <li>Assess trainee performance and maintain training records</li> <li>Liaise with external authorities for training approvals and with external training providers</li> <li>Ensure adequate availability of qualified instructors, assessors, and examiners</li> <li>Develop competency frameworks and oversee competency-based training systems</li> <li>Manage training-related contracts, including scope development and lifecycle administration</li> <li>Promote HSE culture and ensure compliance with HSE regulations and training requirements</li> <li>Support competency development initiatives including coaching, mentoring, and succession planning</li> <li>Develop and implement on-the-job training (OJT) frameworks</li> <li>Ensure compliance with company policies and perform additional duties as required</li> </ul> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in engineering or relevant discipline (Master's preferred)</li> <li>OPITO certified assessor</li> <li>Training of Trainers (TOT) certification</li> <li>10–12+ years of LNG industry experience, including at least 5 years in technical training</li> <li>Experience in engineering training, assessment, and examination</li> <li>Strong knowledge of technical training standards and regulatory requirements</li> <li>Proven ability to develop and manage competency frameworks and training systems</li> <li>Experience working with cross-functional teams in operational environments</li> <li>Strong leadership, coaching, and mentoring capabilities</li> <li>Excellent communication and analytical skills</li> <li>Fluent in written and spoken English</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><b>Job Contents:</b></p> <p>To administer, monitor, and manage contracts throughout the contract lifecycle, from contract award to completion and close-out, ensuring compliance with contractual obligations, corporate policies, and regulatory requirements while minimizing contractual risks and supporting successful project delivery.</p> <p>The Contracts Officer is responsible for maintaining contract records, coordinating contract administration activities, monitoring contractor performance, processing contract amendments, extensions, and variations, and providing contractual support to internal stakeholders.</p> <p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p> <p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p> <p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p> <p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p> <p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p> <p> Maintain contract files, registers and document management system.</p> <p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p> <p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p> <p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p> <p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p> <p> Assist in evaluating contractual impacts of changes and variations.</p> <p> Prepare and administers contracts documents from award through close-out in accordance with company policies and procedures using approved templates and standard terms.</p> <p> Ensures contracts are compliant with legal, technical, financial and regulatory standards in coordination with relevant departments.</p> <p> Coordinate document reviews and approval workflows and maintain accurate records of contractual communications and approvals.</p> <p> Ensure all technical, commercial and contractual correspondence with the vendors are efficiently addressed and closed out.</p> <p> Ensure that all required contractual guarantees and insurance documents are submitted, verified and properly recorded.</p> <p> Maintain contract files, registers and document management system.</p> <p> Prepare contract amendments, variations, extensions and renewals in coordination with relevant departments, ensuring compliance with contractual requirements and organizational policies.</p> <p> Monitor contractor performance and ensure that contractual obligations are effectively executed in coordination with relevant departments.</p> <p> Conduct periodic contractor performance reviews and issue notification letters to contractors as required.</p> <p> Monitor contract expiry dates and coordinate with relevant departments to initiate timely renewals, extensions or other required actions.</p> <p> Assist in evaluating contractual impacts of changes and variations.</p> <p> Monitor contractual risks and disputes, report any deviations or non-compliance.</p> <p> Coordinates closely with legal, finance, technical, and other internal stakeholders to ensure clarity and enforceability of contract terms.</p> <p> Maintain professional relationships with Internal and external stakeholders. </p> <p> Close related Internal and external audit requirements. </p> <p> Prepare periodic contract status reports and other requested reports on a monthly, quarterly, and annual basis.</p> <p> Contribute to lessons learned and knowledge-sharing initiatives.</p> <p> Knowledge and Understanding of the Asset Management, QHSE Management System and IT Security Standard Requirements according to Integrated Management System (IMS), ISO 55001, ISO 14001, OHSAS 18001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p> <p>Job Qualifications and Experience</p> <p><b><br></b></p><p><b>Minimum Qualifications</b></p> <p> Bachelor s degree in Business studies/ Engineering/Law or another relevant discipline </p> <p>Professional Experience </p> <p>3+ years experience in the field of contracting, procurement or project contracts management.</p> <p> </p>

<p>The Certified Technical Trainer is a full-time, on-site role based in Muscat, responsible for delivering technical training on Well Test services, systems, and solutions to internal staff. Day-to-day responsibilities include designing and updating training materials, conducting classroom and hands-on sessions, and evaluating participant performance to ensure competency in field operations and equipment usage. The trainer will collaborate with operations, technical support, and management to identify training needs, maintain certification standards, and support onboarding of new personnel. Additional tasks include maintaining training records, coordinating schedules, and providing ongoing coaching and refresher sessions to promote safe, effective, and compliant work practices.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting the implementation, configuration, testing, integration, and maintenance of technology solutions and applications. The role works closely with project teams, developers, vendors, and business users to ensure that technical requirements are met, and systems operate efficiently and effectively.</p><p>Assist in the implementation, deployment, and integration of systems and technology solutions. Coordinate with internal servers and network team and explain IP subnetting and classes Basic understanding of IP address subnetting classes Basic understanding of VPN connections type in network Participate in technical design discussions and contribute to solution development activities. Support the configuration, testing, and deployment of applications and system enhancements. Review technical documentation and assist in validating system configurations and functionalities. Support software testing activities and verify that technical requirements are met. Assist in analyzing system issues and troubleshooting application defects. Participate in change request implementation activities, including configuration, testing, and deployment. Support developers and vendors during implementation and post-go-live activities. Monitor system performance and report technical issues, risks, and improvement opportunities. Assist in maintaining technical documentation, procedures, and support guides. Participate in incident management activities and root cause analysis exercises. Ensure compliance with IT standards, security requirements, and established procedures. Collaborate with internal stakeholders to understand business requirements and support solution delivery. Contribute to automation and process improvement initiatives where applicable.</p><p>Act as the primary technical liaison between business stakeholders, vendors, project teams, and internal IT departments to ensure successful project delivery. Schedule, facilitate, and lead project meetings, workshops, requirement-gathering sessions, technical discussions, and status review meetings with business users, vendors, and internal teams. Coordinate with vendor project managers and technical teams to ensure project deliverables, timelines, dependencies, and technical requirements are clearly understood and executed. Manage project communications and provide regular project status updates, risk assessments, and issue reports to management and stakeholders.</p><p>Coordinate with internal Network, Server, Security, Database, and Infrastructure teams to support project implementation and operational requirements. Lead infrastructure readiness activities, ensuring all network, server, storage, security, and connectivity requirements are completed before implementation. Design, review, and maintain IP addressing VLAN configurations, and network segmentation plans. Review and validate server specifications, operating system requirements, network configurations, load-balancing requirements. Work closely with server teams to provision and configure development, staging, and production environments. Coordinate server access, user permissions, service accounts, and infrastructure-related requirements for project teams and vendors. Monitor infrastructure dependencies and ensure all server, network, and security configurations align with project requirements.</p><p>Demonstrate strong understanding of VPN technologies, including Site-to-Site VPN, Client-to-Site VPN, SSL VPN connectivity. Coordinate VPN setup and connectivity between internal systems, cloud environments, third-party vendors, and external partners. Work with network and security teams to implement firewall policies, access control rules, NAT configurations, and secure communication channels. Ensure network connectivity between systems, applications, databases, and vendor environments is established and tested successfully. Coordinate security reviews and ensure all connectivity solutions comply with organizational security standards and policies.</p><p>Serve as the primary point of contact for vendors regarding technical, infrastructure, integration, network, and connectivity requirements. Coordinate daily with vendor project managers and technical teams to review project progress, discuss issues, and drive timely resolution of blockers. Assist vendors in resolving network connectivity issues, VPN configuration issues, server access requests, firewall-related issues, and system integration challenges. Coordinate implementation activities between vendors and internal IT teams throughout project initiation, execution, deployment, and project closure. Ensure vendor access requests, server access, VPN connectivity, and infrastructure requirements are processed and completed within project timelines. Review vendor technical documentation, architecture diagrams, integration specifications, and deployment plans. Validate vendor solutions to ensure compatibility with existing infrastructure, network, security, and enterprise architecture standards.</p><p>Participate in technical solution design discussions and contribute to application, infrastructure, and integration architecture decisions. Coordinate system integrations between internal applications, third-party platforms, cloud services, APIs, databases, and vendor solutions. Review and validate interface specifications, data mapping documents, API integrations, and technical design documents. Support application configuration, deployment, upgrades, enhancements, and Vendor production releases. Ensure all integration requirements are documented, tested, and successfully implemented.</p><p>Provide day-to-day technical coordination and support for project teams, vendors, developers, infrastructure teams, and business users. Monitor system performance, application availability, network connectivity, and project servers infrastructure health. Investigate and troubleshoot application, server, database, network, VPN, and integration-related incidents. Lead incident management, problem management, and root cause analysis activities. Coordinate with support teams and vendors to ensure timely resolution of production issues. Identify recurring issues and recommend corrective and preventive actions.</p><p>Maintain technical documentation, network diagrams, VPN configurations, server inventories, integration documents, and operational procedures. Prepare meeting minutes, issue logs, risk registers, project reports, and technical implementation documents. Ensure compliance with IT governance policies, cybersecurity standards, operational procedures, and regulatory requirements. Support audits, security reviews, and compliance assessments related to infrastructure and project activities.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong></p><p>Education: Bachelor s degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.</p><p>Experience: 0 3 years of experience in Information Technology, Software Development, System Support, System Implementation, or a related field. Fresh graduates with relevant internships or project experience may be considered.</p><p>Special Skills &amp; Knowledge: Basic understanding of software development and system implementation concepts. Knowledge of databases, operating systems, and application support. Familiarity with SDLC concepts and testing methodologies. Strong analytical and problem-solving skills. Good communication and teamwork abilities. Ability to learn new technologies and adapt to changing environments.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations.</p><p>Key Responsibilities:</p><ul><li>Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines)</li><li>Perform preventive maintenance and troubleshoot breakdowns</li><li>Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks</li><li>Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li></ul><p>Preferred Experience:</p><ul><li>Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary: Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel Experience in canteen or catering company environments</li></ul><p></p></section>

<p><strong>Job Purpose</strong></p><p>Maintain &amp; support applications along to it analyze, design, develop, modify &amp; test the applications related to Branch &amp; Payment systems for both conventional and Islamic. In this role, the candidate should have high support &amp; analytical skills and to enhancing applications both inhouse (development experience) and vendor based. The candidate is expected to lead project teams and design, develop, implement, and maintain efficient solutions to enable the business groups &amp; operations groups with Business needs, Regulatory needs &amp; Technological advancements.</p><p><strong>Key Tasks and Duties</strong></p><ul><li>Responsible for managing a team developing and maintaining Back office &amp; Payment systems for both conventional and Islamic. Applications consists of</li><li>Swift related applications (Swift Alliance, Safewatch)</li><li>RTGS / ACH, Clearing applications, Salary / WPS</li><li>Reconciliation systems</li><li>Teller &amp; Backoffice Applications Built on Dotnet (VB), WCF &amp; SQL technology</li><li>Other inhouse services built on Dotnet (VB) &amp; SQL technology</li></ul><p><strong>Role consists of:</strong></p><ul><li>Provide solutions for business requirements and design solutions.</li><li>Groom the team to write code and complete programs, and tests systems and applications.</li><li>Adhere to Change Management Process.</li><li>Upgrade application according to the vendor/supplier specifications.</li><li>Plan, design, modify, develop and implement applications.</li><li>Implementation of new software productions as per business requirement that fits in overall architecture and integrity of the system.</li><li>Convert project specifications and procedures to detailed logical flow charts for coding into computer language.</li><li>Conduct code reviews with the team</li><li>Perform application testing to ensure integrity.</li><li>Maintain SLAs on Business Systems and ensure the required support is carried out within the time frame.</li><li>Ensure &amp; guide the team on required documentation, policies and procedure related to Development Projects, Change Control, Access and Security are maintained and applied to all day-to-day activities related to Business Systems</li><li>Pursue up-to-date knowledge of emerging technology trends and developments in areas of interest to the organization</li><li>Integration / Interface with other Applications.</li><li>Production Support by self and team.</li><li>Critical issue Support as and when required on the respective business areas handled with the aim of reducing Customer complaints</li><li>Manage Audit / Regulatory / Security compliance.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience Management/ Team Leadership experience is a must</li><li>Must have experience on Payment systems ACH, RTGS, SWIFT, WPS, Cheque Clearing systems</li><li>Good to have experience in managing Teller Application &amp; Backoffice</li><li>Must have development experience</li><li>Project Management experience is a must</li><li>Experience on Swift Alliance and related components and transaction screening systems is an added advantage</li><li>Technical Skills ASP.NET Web Forms, C#/VB.NET/MVC, .NET FRAMEWORK</li><li>Source code management tools/ Version control systems</li><li>MS SQL, Oracle and other DBs, PL-SQL</li><li>Java, JRE, AngularJS, React (added advantage)</li><li>Implementation experience in Payment application (is an added advantage)</li></ul>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p>Oracle Application Framework (OAF) Development : - Design, develop, customize, and maintain Oracle OAF pages and extensions. - Perform OAF personalization and extensions for Oracle EBS standard pages. - Develop and customize : 1. View Objects (VO) 2. Application Modules (AM) 3. Controllers (CO) 4. Entity Objects (EO) - Create reusable OAF components. - Troubleshoot and resolve OAF application issues. - Implement technical enhancements based on business requirements. Oracle E-Business Suite Technical Development : - Develop and maintain Oracle EBS R12.2.x technical components. - Develop PL/SQL objects, including : 1. Packages 2. Procedures 3. Functions 4. Triggers - Develop and maintain : 1. Concurrent Programs 2. Oracle APIs 3. Open Interface Tables 4. Custom Workflows - Perform Oracle EBS customizations and enhancements. Oracle Reports &amp; BI Publisher : - Develop and customize Oracle Reports. - Create BI Publisher and XML Publisher templates. - Support reporting requirements and enhancements. Oracle Forms Development : - Modify and maintain Oracle Forms applications. - Develop custom Oracle Forms based on business requirements. - Support legacy Oracle technical components. Database Development : - Develop and optimize complex SQL queries and PL/SQL code. - Perform performance tuning and database optimization. - Create and maintain database objects such as tables, views, indexes, and sequences. - Support data migration activities. Integration Development : - Develop integrations between Oracle EBS and external systems. - Support : 1. REST APIs 2. SOAP Web Services 3. Inbound Interfaces 4. Outbound Interfaces - Monitor and troubleshoot integration issues. Production Support : - Provide technical support for Oracle EBS production environments. - Perform issue analysis, root cause analysis, bug fixing, and performance improvements. - Support UAT, deployment, and release management activities. - Prepare and maintain technical documentation.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5 - 10 years of Oracle EBS Technical experience.</li><li>Hands-on experience with Oracle E-Business Suite R12.2.x.</li><li>Strong expertise in Oracle Application Framework (OAF).</li><li>Experience with JDeveloper and Java.</li><li>Strong SQL and PL/SQL programming skills.</li><li>Experience with Oracle Forms and Oracle Reports.</li><li>Experience with BI Publisher and XML Publisher.</li><li>Hands-on experience with Concurrent Programs.</li><li>Knowledge of Oracle Workflow.</li><li>Experience with Oracle APIs and interface development.</li><li>Experience supporting Oracle ERP production environments.</li><li>Oracle APEX.</li><li>REST API development.</li><li>Git.</li><li>FlexDeploy.</li><li>Bachelors degree in Computer Science, Information Technology, Engineering, or equivalent.</li><li>Oracle certifications will be an added advantage.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p><strong>SAP System Architecture</strong></p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p><strong>Application</strong></p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p><strong>SAP Development and Customization</strong></p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p><strong>SAP Integration and Interface Management</strong></p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p><strong>SAP Upgrade and Migration</strong></p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p><strong>SAP Performance Optimization</strong></p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p><strong>SAP Security and Compliance</strong></p><ul><li>Collaborate with SAP Security/GRC, SAP Basis, Integration, ABAP, infrastructure, SAP-managed service counterparts, and vendors to review security-by-design requirements during SAP technical design and architecture review.</li><li>Provide SAP technical input on access governance, privileged access, segregation of duties, logging, monitoring, auditability, vulnerability remediation, and compliance requirements in coordination with SAP Security/GRC control owners and without owning operational access administration.</li><li>Review SAP technical changes and solution designs to identify security, compliance, resilience, and operational risks before implementation into production environments.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li>Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements.</li><li>Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders.</li><li>Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability.</li><li>Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices.</li><li>Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions.</li><li>Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li>Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments.</li><li>Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks.</li><li>Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability.</li><li>Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation.</li><li>Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints.</li><li>Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul><p></p></section>