Microsoft Dynamics Jobs - Dhohar Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To provide comprehensive IT support in Salalah and surrounding grid stations by ensuring the availability, reliability, and performance of systems, network, hardware, and software, while upholding IT policies, security standards (ISO 27001), and exceptional customer service. Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within IT. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must also be customer-oriented and patient to deal with difficult users. This role requires proactive actions to anticipate and explore creative solutions for improved user experience. The Help Desk main role will entail remote troubleshooting, speaking with end users over the phone, occasionally supporting users onsite, escalating issues, updating tickets, maintaining documentation, and assisting our Network Administrators and Senior IT Engineers with their client work.</p><p>Provide first and second-level IT support to users and ensure timely resolution of incidents and service requests. Manage and monitor incidents, service requests, and changes through the approved IT Service Management (ITSM) platform. Install, configure, maintain, and support end-user devices, operating systems, software applications, and peripheral equipment. Troubleshoot and resolve hardware, software, network, and system-related issues to ensure business continuity. Perform routine maintenance, system updates, patch management, and health checks to ensure reliable IT operations. Support the administration of user accounts, access rights, and Microsoft 365 services in accordance with approved policies and procedures. Act as the primary IT focal point for Salalah regional offices, grid stations, and associated facilities. Provide onsite support to regional offices and grid stations and support other regions when required. Support the implementation, deployment, and maintenance of IT infrastructure, systems, and technology solutions within the region. Maintain accurate records of IT assets and ensure compliance with asset lifecycle management processes. Coordinate with vendors, contractors, and service providers to support operational and project-related activities. Ensure compliance with OETC ICT policies, standards, procedures, and information security requirements. Support cybersecurity initiatives, vulnerability remediation activities, and ISO/IEC 27001 compliance requirements. Participate in business continuity and disaster recovery activities, including testing and service restoration exercises. Prepare and maintain technical documentation, operational reports, and knowledge-base articles. Contribute to IT projects, technology initiatives, technical evaluations, and continuous improvement activities. Promote excellent customer service and maintain effective working relationships with users and stakeholders. Maintain required technical and HSE certifications and comply with safety requirements for accessing operational sites and grid stations. Travel to OETC locations across Oman as required to support operational, maintenance, and project activities. Perform any other duties assigned by management in support of ICT operations and organizational objectives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional Experience: Minimum of 3 5 years of experience in IT support, service desk operations.</p><p></p></section>

<p>The Traffic Management Supervisor supervises work activities of Traffic Management personnel engaged in the movement of GPMS-Prepositioned cargo via land, air and sea. Responsible for training, establishing and maintaining effective outbound and receiving planning functions. Monitors cargo operations using Logistics Tool Suite (LTS), Global Freight Management (GFM), Cargo Movement Operating System (CMOS), Integrated Logistics Supply (ILS-S), Global Air Transportation Execution System (GATES), Integrated Computerized Deployment System (ICODES), Integrated Booking System (IBS), Joint Container Management system (JCM), Wood Packaging Materials (WPM) Management Toolset, Global Asset Reporting Tool (GART) and web-based tracking systems such as integrated Data Environment/Global Asset Reporting Tool (GART) and web-based tracking systems such as Integrated Data Environment/Global Transportation Network Convergence (IGC), Radio Frequency Identification (RFIDITV) Tracking Portal, Global Decision Support Systems (GDSS-2) and Single Mobility System (SMS) to ensure In-transit Visibility (ITV) within the Defense Transportation System (DTS). Must be able to complete AMMO-43, Intermodal Dry Cargo Container/CSC Reinspection, AMMO-62, Technical Transportation of Hazardous Materials Distance Learning Courses and WPM certification/recertification web-based training. Ensures all shipments comply with the International Trade and Arms Regulation (ITAR). Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p><p><br></p><p><b>Principal Accountabilities</b></p><p><br></p><p>Schedules work priorities based on day-to-day Traffic Management Operations, Global Prepositioned Material Services (GPMS) Taskers, Executive Coordination Agency (ECA) Taskers, Primary Contracting Office (PCO) and Administrative Contracting Office (ACO) Taskers.</p><p>Develops work standards; identifies training deficiencies; develops training plans; provides training and supervision for personnel using automated computer programs to process freight &amp; web-based systems to provide in transit visibility.</p><p>Checks for completeness and accuracy. Verifies the Nomenclatures, Quantity, Transportation Control Numbers (TCN), Transportation Account Code (TAC), Consignor and Consignee Codes, Hazardous/Classified materials, ITARS certifications and other essential transportation data.</p><p>Properly classified freight, selects commodity codes, selects the most efficient mode of shipment and controls obligations for government transportation funds.</p><p>Prepares all required shipping documents for data input to CMOS/GATES, assigns Transportation Control Numbers, produces labels, issues truck manifest for general/hazardous cargo and Maintains Manifest and TCN logs.</p><p>Uses automated computer systems to process and document to accurately input the Transportation Control Numbers, Transportation Accounting Codes, consignor and consignee codes and other essential transportation data into CMOS, GATES or IBS.</p><p>May perform System Administrator duties.</p><p>Inspects Hazardous Materials to ensure proper packaging, marking, labeling, documentation and certification in accordance with applicable Dangerous Goods Regulations (AFMAN 24-604, 49 Code of Federal Regulation, International Air Transport Association (IATA) and International Maritime Dangerous Goods (IMDG).</p><p>Inspects, accepts and inventories all incoming freight and containers for overages, shortages and damage before acceptance. When required, initiate and complete DD Form 361, Transportation Discrepancy Report (TDR).</p><p>Provides asset visibility and real-time view to track customer queries using IGC, RFID-ITV, GDSS2 or SMS.</p><p>Prepares shipping documents and Movement Requests for international and domestic shipments between sites and container movements from the Sea Port of Embarkation (POE) to the Sea Port of Debarkation (POD) shipped by surface or sealift.</p><p>Performs Port Handling and Inland Transportation (PHIT) and ensures the subcontractor performs all duties and responsibilities according to the Statement of Work (SOW). Inspects and documents each shipment for contract compliance on a Customer Service Survey form.</p><p>Processes Export Traffic Release Requests (ETRR) for sealift shipments using Surface Deployment Distribution Command (SDDC) - Integrated Booking System (IBS).</p><p><br></p><p><b>Minimum Requirements</b></p><p>Must be proficient in the use of personal computers and Windows Operating System and Microsoft Office to include as a minimum, Power Point, Excel and Word programs.</p><p>Excellent organizational skills and the ability to effectively work under pressure and strict timelines required.</p><p>Ability to maintain an effective working relationship with coworkers, including multi-national staff, and external and internal customers is required.</p><p>Must be able to communicate clearly and concisely, orally and in writing to coworkers and customers while maintaining Communication Security (COMSEC), Operational Security (OPSEC) and Computer Security (COMPUSEC).</p><p>Will be required to receive training and operate material handling equipment.</p><p>Knowledge and understanding of MHE equipment operations and associated hazards required.</p><p>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</p><p>High School diploma or equivalent required.</p><p>Minimum of three years of experience in Traffic Management (TMO)/Air Freight operations or associate degree in a related field of study required.</p><p>Experience may include but is not limited to import/export, freight acceptance, preparation, handling, cargo shipping/receiving by surface, sea and air, data records, container management, customer service, cargo operating computer systems or other related experience.</p><p><br></p><p><b>Preferred Qualifications</b></p><p>Knowledge of related shipping/receiving procedures and the ability to detect/report problems to appropriate personnel preferred.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>