Product specialist Jobs - muscat Oman

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p> <p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p> <h4>What the role covers</h4> <ul> <li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li> <li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li> <li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li> <li>Approving vendor functional design documents on behalf of the Company</li> <li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li> <li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li> <li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li> <li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li> <li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p> <p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p> <p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p> <h4>What this is</h4> <p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p> <p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p> <h4>What the role covers</h4> <ul> <li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li> <li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li> <li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li> <li>Approving vendor functional design documents on behalf of the Company</li> <li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li> <li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li> <li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li> <li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li> <li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p> <p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p> <p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p> <h4>What this is</h4> <p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p> </p> <p>To drive innovation and growth by leading the product lifecycle, including researching market opportunities and customer needs aligned with DB's strategy, developing compelling concepts, ensuring successful launches, managing post-launch activities, and presenting data-driven reports.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>1. Product Development &amp; Innovation</p> <p>Lead the design and development of new banking products.</p> <p> Manage product lifecycles, including potential product revisions, enhancements, and potential discontinuation based on market performance.</p> <p> </p> <p> Contribute to the development of departmental strategy as cascaded down from the functional strategy and its implementation within own section and its operations, in order to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across DB.</p> <p> </p> <p>Review and enhance existing products to improve competitiveness and efficiency to the management.</p> <p> Prepare and conduct comprehensive reports that include detailed findings from data analysis, market research, identify customer needs, industry trends, and gaps, customer feedback, product performance metrics, and internal assessments, along with actionable recommendations.</p> <p> </p> <p>Develop product concepts, value propositions, and business cases.</p> <p>2. Business Case &amp; Feasibility</p> <p> </p> <p>Prepare detailed business cases including financial projections, risk assessment, and expected impact.</p> <p>Evaluate product profitability, sustainability, and alignment with bank strategy.</p> <p>Coordinate internal approvals for product launch.</p> <p>3. Stakeholder Coordination</p> <p> </p> <p>Work closely with Business, Risk, Legal, IT, Operations, and Compliance teams to ensure smooth product development and rollout.</p> <p>Liaise with external stakeholders (regulators, partners, fintechs, consultants).</p> <p>4. Product Implementation</p> <p> </p> <p>Support product rollout including policies, procedures, and system requirements.</p> <p>Ensure proper documentation (guidelines, SOPs, manuals).</p> <p>Conduct internal awareness and training sessions.</p> <p>5. Monitoring &amp; Performance</p> <p> </p> <p>Track product performance (portfolio growth, profitability, uptake).</p> <p>Recommend improvements based on KPIs and market feedback.</p> <p>Ensure compliance with regulatory and internal policies.</p> <p>6. Strategic Contributions</p> <p> </p> <p>Support strategic initiatives related to financial inclusion, sustainability, and development sectors.</p> <p>Contribute to innovation programs (digital banking, green finance, partnership models).</p> <p> Apply the strategy of PD section and driving a new data driven approach; analyze market data and identify opportunities for new products and services that contribute to DB's growth and strategic goals.</p> <p> </p> <p>7. Operational</p> <p> </p> <p> Contribute to the development and consolidation of the departmental budget and monitor own section s financial performance versus the budget, in order to ensure the exercising of financial authority within established limits and the control of sectional budget expenditure</p> <p> </p> <p> Manage the section s daily operations by providing expertise, enabling teamwork, and aligning processes, in order to achieve high performance standards and meet established targets</p> <p> </p> <p> Communicate with internal and external data / information providers to ensure consistency, standardization and timeliness of information provided for reporting and analysis purposes.</p> <p> </p> <p>Perform any other relevant task assigned from time to time by the management.</p> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> All internal department and branches</p> <p> </p> <p> As per operational activities</p> <p> </p> <p> </p> <p> </p> <p>2. External</p> <p> </p> <p> Vendors, Service providers, Consultants, Regulatory authorities</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p> </p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p> Bachelor's degree in relevant discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p> 4 to 6 years of experience in relevant discipline.</p> <p> </p> <p>Special Skills &amp; Knowledge:</p> <p> </p> <p> Strong analytical and problem-solving skills with a data-driven approach.</p> <p> </p> <p> Excellent communication, interpersonal, and collaboration skills.</p> <p> </p> <p> Ability to work independently and manage multiple projects simultaneously.</p> <p> </p> <p> Proficient in Microsoft Office Suite and financial modelling software (a plus).</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium-high level of business understanding</p> <p> </p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> </p> <p> NA</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> </p> <p> As specified in Job Competency Profile</p> <p>WORK ENVIRONMENT</p> <p> This position enjoys working in a comfortable airconditioned office</p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Design and develop innovative products and transform ideas into production-ready 3D models using <strong>Autodesk Fusion 360 (F360)</strong>.</p></li><li><p>Prepare, optimize, and slice 3D models for printing.</p></li><li><p>Operate, maintain, and troubleshoot FDM 3D printers, including <strong>Elegoo, AnkerMake, and Ender 3 S1 Plus</strong>.</p></li><li><p>Select suitable printing materials and optimize print settings to achieve high-quality results.</p></li><li><p>Inspect, test, and perform post-processing to ensure products meet quality standards.</p></li><li><p>Organize design files, print profiles, and product documentation.</p></li><li><p>Collaborate with the team to develop and improve products for the company's brands and retail stores.</p></li><li><p>Stay up to date with the latest 3D printing technologies, materials, and product development trends.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Diploma or Bachelor's degree is preferred. Equivalent hands-on experience with a strong portfolio will also be considered.</p></li><li><p>Minimum <strong>2 years</strong> of practical experience in <strong>3D printing, product development, or CAD design</strong>.</p></li><li><p>Proficiency in <strong>Autodesk Fusion 360 (F360)</strong>.</p></li><li><p>Strong experience with <strong>FDM 3D printing</strong> and slicing software such as <strong>Cura</strong> or equivalent.</p></li><li><p>Hands-on experience with <strong>Elegoo, AnkerMake, Ender 3 S1 Plus</strong>, or similar FDM printers.</p></li><li><p>Good knowledge of printing materials including <strong>PLA, PETG, TPU, and ABS</strong>.</p></li><li><p>Strong problem-solving skills, attention to detail, and the ability to manage multiple projects.</p></li><li><p>Creative mindset with the ability to transform concepts into functional, production-ready products.</p></li><li><p><strong>A portfolio showcasing previous 3D design and printing projects is required.</strong></p></li></ol><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Job identification</h4> <p>33623</p> <h4>Job category</h4> <p>Clinicians</p> <h4>Posting date</h4> <p>04/29/2026 05:34 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 05:33 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring a Head of Product Technology to own the technology platform end-to-end: the application and the infrastructure on which it runs. This is not background plumbing. The application is the product. The infrastructure is the foundation on which settlement finality, system resilience, latency performance, and operational availability are delivered. The post-holder must understand both layers as one integrated whole and own them as one.</p> <p>In build, the post-holder is the architect of the platform from a blank sheet: technology reference architecture, infrastructure topology, hosting strategy, network and database design, integration patterns, security architecture, and resilience and disaster-recovery architecture. In run, the same person operates the platform and the team they have designed. This is not a sit-in-your-office role.</p> <h4>What the role covers</h4> <ul> <li>Designing the technology reference architecture from a blank sheet: application architecture, infrastructure topology, database platform, network design, integration patterns, security architecture, and resilience and DR architecture</li> <li>Owning the application end-to-end: design, configuration, integration, data model, change management, and support</li> <li>Owning the infrastructure that hosts the platform: compute, storage, network, virtualisation, database, and middleware, whether on-premise, hosted, or cloud</li> <li>Owning platform resilience: high availability design, backup and recovery architecture, disaster recovery, business continuity, and tested failover</li> <li>Owning end-to-end platform performance including transaction latency, capacity planning, and headroom strategy</li> <li>Owning first-line platform security: secure configuration, hardening, identity and access management, vulnerability management, patching, and security incident response</li> <li>Owning the technical relationship with the build vendor; holding them to account on functional, technical, and operational delivery</li> <li>Designing the human operating model for the platform: team shape, shift patterns, on-call rotations, incident command structure, runbooks, and third-party support arrangements</li> <li>Owning all integrations between the platform and external systems: custodians, settlement banks, exchange, SWIFT, Bloomberg, and ISIN infrastructure</li> <li>Line managing the Application Managers, Database Administrator, and the wider platform engineering team as it builds</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <p>At least 12 years in financial-services platform technology, with substantial time spent owning a mission-critical platform end-to-end across both application and infrastructure layers. Direct, demonstrable experience architecting a mission-critical regulated financial platform from a blank sheet: this is non-negotiable. Direct, demonstrable experience as the technical authority on a CSD, custody platform, post-trade platform, capital markets platform, or core banking system of comparable mission-criticality: also non-negotiable.</p> <p>Hands-on technical credibility across both application and infrastructure layers: able to read code, query a database, design a network topology, debug an integration, and challenge a vendor's technical decisions with authority. Demonstrated experience holding a major build vendor or system integrator to account on technical delivery. Deep understanding of how a regulated financial-services business works, not just the technology underneath it. Fluent in English.</p> <p>Experience in financial market infrastructure (CSD, CCP, exchange, or payment system) is an advantage. So is familiarity with CPMI-IOSCO principles and experience designing SWIFT, Bloomberg, and ICSD integrations.</p> <h4>What this is</h4> <p>The platform does not exist yet. The architecture has not been designed, the infrastructure has not been built, and the operating model has not been written. The person who takes this role will have done all of it. If you have genuinely architected and owned a mission-critical regulated financial platform from a blank sheet, and you have the hands-on credibility and delivery drive to do it again, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring a Head of Product Technology to own the technology platform end-to-end: the application and the infrastructure on which it runs. This is not background plumbing. The application is the product. The infrastructure is the foundation on which settlement finality, system resilience, latency performance, and operational availability are delivered. The post-holder must understand both layers as one integrated whole and own them as one.</p> <p>In build, the post-holder is the architect of the platform from a blank sheet: technology reference architecture, infrastructure topology, hosting strategy, network and database design, integration patterns, security architecture, and resilience and disaster-recovery architecture. In run, the same person operates the platform and the team they have designed. This is not a sit-in-your-office role.</p> <h4>What the role covers</h4> <ul> <li>Designing the technology reference architecture from a blank sheet: application architecture, infrastructure topology, database platform, network design, integration patterns, security architecture, and resilience and DR architecture</li> <li>Owning the application end-to-end: design, configuration, integration, data model, change management, and support</li> <li>Owning the infrastructure that hosts the platform: compute, storage, network, virtualisation, database, and middleware, whether on-premise, hosted, or cloud</li> <li>Owning platform resilience: high availability design, backup and recovery architecture, disaster recovery, business continuity, and tested failover</li> <li>Owning end-to-end platform performance including transaction latency, capacity planning, and headroom strategy</li> <li>Owning first-line platform security: secure configuration, hardening, identity and access management, vulnerability management, patching, and security incident response</li> <li>Owning the technical relationship with the build vendor; holding them to account on functional, technical, and operational delivery</li> <li>Designing the human operating model for the platform: team shape, shift patterns, on-call rotations, incident command structure, runbooks, and third-party support arrangements</li> <li>Owning all integrations between the platform and external systems: custodians, settlement banks, exchange, SWIFT, Bloomberg, and ISIN infrastructure</li> <li>Line managing the Application Managers, Database Administrator, and the wider platform engineering team as it builds</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <p>At least 12 years in financial-services platform technology, with substantial time spent owning a mission-critical platform end-to-end across both application and infrastructure layers. Direct, demonstrable experience architecting a mission-critical regulated financial platform from a blank sheet: this is non-negotiable. Direct, demonstrable experience as the technical authority on a CSD, custody platform, post-trade platform, capital markets platform, or core banking system of comparable mission-criticality: also non-negotiable.</p> <p>Hands-on technical credibility across both application and infrastructure layers: able to read code, query a database, design a network topology, debug an integration, and challenge a vendor's technical decisions with authority. Demonstrated experience holding a major build vendor or system integrator to account on technical delivery. Deep understanding of how a regulated financial-services business works, not just the technology underneath it. Fluent in English.</p> <p>Experience in financial market infrastructure (CSD, CCP, exchange, or payment system) is an advantage. So is familiarity with CPMI-IOSCO principles and experience designing SWIFT, Bloomberg, and ICSD integrations.</p> <h4>What this is</h4> <p>The platform does not exist yet. The architecture has not been designed, the infrastructure has not been built, and the operating model has not been written. The person who takes this role will have done all of it. If you have genuinely architected and owned a mission-critical regulated financial platform from a blank sheet, and you have the hands-on credibility and delivery drive to do it again, this is worth a conversation.</p></p><p></p>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Overview</strong></p><p>The Product Lead (UI/UX &amp; Design) is responsible for driving the design vision, user experience strategy, and product execution across the organization's product portfolio. This role bridges the gap between user needs and business objectives, leading the design direction while collaborating closely with engineering, research, marketing, and customers to create intuitive, engaging, and impactful product experiences.</p><br><p><strong>Description</strong></p><p><em>(The Accountabilities and Activities)</em><br></p><p><strong>Design Vision &amp; Product Strategy</strong></p><ul><li><p>Define and communicate the product's design vision, UX strategy, and experience roadmap aligned with organizational objectives.</p></li><li><p>Champion design thinking and user-centered methodologies across product development.</p></li><li><p>Identify opportunities to elevate user experience through market analysis, user research, and emerging design trends.</p></li><li><p>Establish design principles, experience goals, and success metrics to guide product decisions.</p></li><li><p>Develop and maintain a design-driven product roadmap, balancing user delight, business requirements, and technical feasibility.</p></li></ul><br><p><strong>UI/UX Design Leadership</strong></p><ul><li><p>Lead the end-to-end user experience lifecycle, from research and ideation through prototyping, testing, and iteration.</p></li><li><p>Oversee the creation of wireframes, prototypes, user flows, and high-fidelity designs that meet user needs and brand standards.</p></li><li><p>Establish and maintain a cohesive design system, UI component library, and interaction patterns for consistency across products.</p></li><li><p>Ensure accessibility, usability, and inclusivity standards are embedded into all product experiences.</p></li><li><p>Drive visual design excellence, ensuring products are aesthetically compelling and functionally intuitive.</p></li></ul><br><p><strong>Product Development &amp; Collaboration</strong></p><ul><li><p>Partner with engineering teams to ensure seamless translation of designs into functional products.</p></li><li><p>Collaborate with product managers, developers, marketers, and stakeholders to deliver cohesive product experiences.</p></li><li><p>Translate user insights, research findings, and business requirements into actionable design specifications and user stories.</p></li><li><p>Prioritize design initiatives and manage the design backlog within agile development processes.</p></li><li><p>Facilitate design reviews, critiques, and cross-functional alignment sessions.</p></li><li><p>Monitor progress, resolve design challenges, and ensure timely delivery of product releases.</p></li></ul><br><p><strong>User Research &amp; Insights</strong></p><ul><li><p>Develop a deep understanding of user needs, behaviors, motivations, and pain points.</p></li><li><p>Lead and conduct user research activities including interviews, usability testing, surveys, and contextual inquiries.</p></li><li><p>Analyze qualitative and quantitative data to inform design decisions and validate solutions.</p></li><li><p>Synthesize research findings into actionable insights, personas, journey maps, and opportunity areas.</p></li><li><p>Champion a user-centric culture and advocate for the voice of the user throughout the product lifecycle.</p></li></ul><br><p><strong>Design Performance &amp; Continuous Improvement</strong></p><ul><li><p>Define and track key design and experience metrics (e.g., usability scores, task completion rates, NPS, user satisfaction).</p></li><li><p>Analyze product usage, user feedback, and behavioral data to identify UX improvement opportunities.</p></li><li><p>Drive continuous design optimization, innovation, and experience enhancements.</p></li><li><p>Stay current with industry trends, design tools, and best practices to evolve the team's capabilities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience, Product Design, or a related field.</p></li><li><p>Advanced degree or certifications in UX/UI design, design thinking, or product management is a plus.</p></li></ul><ul><li><p>Proven experience (5+ years) in UI/UX design, product design, or design leadership roles.</p></li><li><p>Demonstrated track record of leading design for digital products from concept to launch.</p></li><li><p>Experience managing design strategy, roadmaps, and cross-functional delivery.</p></li><li><p>Strong portfolio showcasing end-to-end product design work, design systems, and user-centered solutions.</p></li></ul><ul><li><p>Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar.</p></li><li><p>Strong knowledge of prototyping tools (e.g., Figma, ProtoPie, Principle, InVision).</p></li><li><p>Solid understanding of user research methodologies and usability testing techniques.</p></li><li><p>Excellent visual design skills with a keen eye for typography, color, layout, and interaction design.</p></li><li><p>Strong analytical, problem-solving, and decision-making abilities.</p></li><li><p>Exceptional communication, presentation, and stakeholder management skills.</p></li><li><p>Ability to lead, mentor, and inspire design talent.</p></li><li><p>Familiarity with agile development processes and design-engineering collaboration.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Job title</b></span></div><div><span ><br></span></div><div><span ><b>Job purpose</b></span></div><div><span >To develop, maintain, govern, and continuously improve the OQEP HSE Integrated Management System (HSE IMS) and act as its custodian in alignment with ISO 14001, ISO 45001, ISO 9001, ISO 50001, applicable legal requirements, and international industry best practices.</span></div><div><span >The position is responsible for HSE IMS governance, documentation management, assurance activities, certification readiness, surveillance and recertification audits, management reviews, performance monitoring, and continual improvement initiatives across OQEP operated assets and corporate functions.</span></div><div><span >The role serves as the focal point for management system integration across OQEP, coordinating with Quality, Energy, and other functional system owners to maintain an effective and aligned Integrated Management System framework supporting ISO 9001, ISO 14001, ISO 45001, ISO 50001, and other applicable standards</span></div><div><span >The position is responsible for establishing, maintaining, and continuously improving HSE IMS documentation including manuals, standards, procedures, guidelines, frameworks, forms, and associated records in accordance with OQEP requirements and industry best practices.</span></div><div><span >The role coordinates with certification bodies, consultants, auditors, process owners, and stakeholders to ensure effective implementation, maintenance, certification, and continual improvement of management system requirements throughout the organization.</span></div><div><br></div><div><span ><b><br></b></span></div><div><span ><b>Main Tasks and Responsibilities:</b></span></div><div><span ><br></span></div><div><span >Develop, maintain, govern, and continually improve the OQEP HSE Integrated Management System (HSE IMS) to ensure compliance with applicable statutory, regulatory, and international standards requirements.</span></div><div><span >Coordinate the identification, availability, and implementation of applicable local, international, and industry standards within the HSE IMS.</span></div><div><span >Develop, review, update, and maintain HSE IMS documentation, including policies, standards, procedures, guidelines, checklists, forms, and records, and coordinate with department focal points, SMEs, and interfacing functions to ensure effective review, acceptance, and implementation.</span></div><div><span >Ensure the control, distribution, retention, and maintenance of HSE IMS documents and records in accordance with the IMS Manual and Documented Information Control requirements.</span></div><div><span >Coordinate and facilitate HSE IMS workshops, working sessions, meetings, awareness programs, and training activities to support effective implementation, continual improvement, and stakeholder engagement.</span></div><div><span >Lead the integration, alignment, and continual improvement of the HSE IMS in accordance with ISO 9001, ISO 14001, ISO 45001, ISO 50001, applicable legal requirements, and industry best practices.</span></div><div><span >Develop and maintain the annual internal and external audit programme, coordinating with auditors, process owners, and relevant stakeholders to verify the effectiveness of the HSE IMS.</span></div><div><span >Conduct and coordinate internal and external HSE IMS audits, including audit planning, execution, facilitation, and preparation of audit reports.</span></div><div><span >Ensure audit findings, observations, non-conformities (NCR), and action items are recorded in the HSSE reporting system and effectively tracked through to verification of effectiveness and close-out.</span></div><div><span >Support and coordinate certification, surveillance, and recertification audits for ISO management systems, ensuring timely closure of findings and sustained certification compliance.</span></div><div><span >Coordinate Management Review Meetings (MRMs), including agenda preparation, collection and analysis of inputs, facilitation of review activities, and monitoring the closure and effectiveness of resulting actions and internal audit non-conformities.</span></div><div><span >Develop and deliver HSE IMS performance reports, dashboards, data analytics, forecasts, and trend analyses to support management decision-making and continual improvement.</span></div><div><span >Lead HSE IMS development and improvement projects, coordinating with internal stakeholders and external parties as required.</span></div><div><span >Promote and support the effective use, maintenance, and continual improvement of digital document and information management systems related to the HSE IMS.</span></div><div><span >Promote and monitor contractor compliance with HSE IMS requirements, specifications, and procedures through engagement, assurance activities, and performance reviews.</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>&nbsp;</b></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p><p><br></p><p>Preferred: Pearson VUE + Dataflow Cleared</p><p>Strong clinical and surgical experience in ENT</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<div><br></div><div><strong>AFR Ops Specialist</strong></div><p> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>AFR Ops</strong> <strong>Specialist</strong> <strong>in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Specialist position </strong></p> <ul> <li>Engage with Customers under direct/close supervision for shipment information and incident/complaint management</li> <li>Check that correct costs and revenues are captured against customer’s profile and inform about cost/revenue issues</li> <li>Perform administrative shipment level activities under direct/close supervision including receipt of customer booking, documentation requirements, and all related local and international transport</li> <li>Manage shipments under guidance in line with the customer service commitment</li> <li>Identify, gather and inform about exceptions/operational irregularities</li> <li>Understand, follow and support to improve shipment data quality</li> <li>Follow necessary regulatory compliance procedures relating to commodity and locations for shipments</li> <li>Route and/or assign shipments under supervision to relevant consol as guided, ensuring it meets our customers service commitment and maximized our profits. </li> <li>Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy</li> <li>Use available tools to monitor and highlight issues with performance</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>less than 2 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<p><h4>Job identification</h4> <p><strong>33624</strong></p> <h4>Job category</h4> <p>Clinicians</p> <h4>Posting date</h4> <p>06/21/2026 09:48 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 09:48 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p><strong>33624</strong></p> <h4>Job category</h4> <p>Clinicians</p> <h4>Posting date</h4> <p>06/21/2026 09:48 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 09:48 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Job identification</h4> <p>33623</p> <h4>Job category</h4> <p>Clinicians</p> <h4>Posting date</h4> <p>04/29/2026 05:34 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 05:33 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>