Production Technician Jobs - muscat Oman

<p>Production Engineer Responsibilities: - Identify manpower requirements based on production plans. - Raise manpower requisitions for new hires. - Coordinate with the HR department for recruitment activities. - Screen resumes and shortlist suitable candidates. - Conduct initial interviews for operators, technicians, and production staff. - Evaluate candidates' technical skills, experience, and attitude. - Plan and conduct new employee induction and orientation. - Train new employees on production processes, quality standards, and safety procedure.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements - 3-7 years experience in sandwich panel manufacturing company.</p>

<p>Provide robust production-engineering expertise to the subsurface development of the Operated Assets Subsurface function, under the direction of the TL Production Engineer BISAT Development, by supporting field-based production activities, planning production, well design, and completion, and applying production-engineering practices to well and reservoir management, well design and completion, and Integrated Production Modelling (IPM), in order to optimise well and field performance and support the safe, reliable, and efficient production of significant oil and gas deposits.</p><p>The position will act in accordance with the OQEP's Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani's government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><ul><li>Provide robust technical production-engineering expertise, support, and innovative solutions for the execution of the production-engineering process, ensuring common engineering principles and concepts are applied; may handle a large scope of activities simultaneously and provide guidance to junior engineers and trainees.</li><li>Optimise well production through daily well-surveillance monitoring and troubleshooting of well-performance issues.</li><li>Hold direct responsibility for a range of activities including well surveillance, frac-job design and implementation, well testing, artificial-lift selection and design, completion and workover design and execution, well-intervention proposals, and well-stimulation design and execution.</li><li>Analyse and interpret field information using available engineering tools, making recommendations to optimise production and support field development.</li><li>Contribute to monthly production planning and reservoir-surveillance planning as required.</li><li>Hold direct responsibility for monitoring well failure rates, conducting the required Root Cause Failure Analysis (RCFA), and recommending solutions to reduce such rates.</li><li>Participate in integrated field studies for maturing hydrocarbon resources.</li><li>Evaluate well and reservoir performance and recommend production-improvement opportunities.</li><li>Provide production-engineering input to business planning and well proposals, and participate in the preparation of development plans and optimisation studies to maximise project value.</li><li>Work closely with Reservoir Engineers and Geologists to maximise the value of assigned assets.</li><li>Ensure all evaluations are documented and related data is handled in accordance with the Company's Data Management Standards.</li><li>Work safely and proactively promote the Company's occupational health, safety, security, and environment culture, ensuring compliance with HSE and process-safety requirements and participating in HSE programs.</li><li>Fulfil stand-by / on-call duties when required.</li><li>Perform other similar duties as assigned by the TL Production Engineer BISAT Development.</li></ul><p><strong>Key interactions</strong></p><ul><li>Internal: TL Production Engineer BISAT Development and the Subsurface &amp; Operation 60&amp;48 team, and enabling functions (Reservoir Engineering, Geoscience, Well Delivery, Operations, Facilities, and HSSE).</li><li>External: Contractors, service providers, and technical consultants; OQ Group (parent-company interfaces, as applicable).</li></ul><p><strong>Notable Working Conditions</strong></p><p>Combination of field operational environment and office-based technical work; regular presence at well sites and operating facilities to support well surveillance, production troubleshooting, well interventions, stimulation, workover activities, and production optimisation. The role may require working in remote operational areas, exposure to live production environments, and participation in stand-by / on-call duties as required.</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong></p><ul><li>A minimum of 6+ years' relevant experience in production engineering within the upstream oil and gas industry.</li><li>Experience in production optimisation, well surveillance, and troubleshooting of well-performance issues.</li><li>Experience in artificial-lift selection and design, completion and workover design, well intervention, and stimulation.</li><li>Experience in well testing, frac-job design, and RCFA.</li><li>Proficiency in industry-standard production-engineering and nodal-analysis tools (e.g., PROSPER/GAP or equivalent).</li><li>Good understanding of reservoir behaviour, production operations, and completion procedures.</li><li>Experience working in a multidisciplinary team environment with Reservoir Engineers and Geologists.</li><li>Strong interpersonal and communication skills (verbal and written), with proficiency in written and spoken English.</li></ul><p><strong>Behavioral / Leadership Competencies:</strong></p><ul><li>Analytical thinking and sound engineering judgement.</li><li>Collaboration across multidisciplinary teams.</li><li>Effective communication of technical insights and risks.</li><li>Proactive problem-solving and continuous improvement.</li><li>Accountability and results orientation.</li><li>Commitment to HSSE, process safety, integrity, and high technical standards.</li></ul><p><strong>Technical Competencies:</strong></p><ul><li>Production optimisation and well-performance management.</li><li>Artificial lift, completion, and workover design.</li><li>Well intervention, stimulation, and frac-job design.</li><li>Well surveillance, testing, and RCFA.</li><li>Integrated Production Modelling (IPM) and nodal analysis.</li><li>Data management and technical reporting.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education requirements</strong></p><ul><li>Bachelor s degree in Petroleum Engineering or equivalent</li><li>Master s degree (preferred)</li><li>Language requirements Excellent knowledge of written, read, and spoken English (required).</li></ul><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong></p><ul><li>A minimum of 6+ years' relevant experience in production engineering within the upstream oil and gas industry.</li><li>Experience in production optimisation, well surveillance, and troubleshooting of well-performance issues.</li><li>Experience in artificial-lift selection and design, completion and workover design, well intervention, and stimulation.</li><li>Experience in well testing, frac-job design, and RCFA.</li><li>Proficiency in industry-standard production-engineering and nodal-analysis tools (e.g., PROSPER/GAP or equivalent).</li><li>Good understanding of reservoir behaviour, production operations, and completion procedures.</li><li>Experience working in a multidisciplinary team environment with Reservoir Engineers and Geologists.</li><li>Strong interpersonal and communication skills (verbal and written), with proficiency in written and spoken English.</li></ul><p><strong>Behavioral / Leadership Competencies:</strong></p><ul><li>Analytical thinking and sound engineering judgement.</li><li>Collaboration across multidisciplinary teams.</li><li>Effective communication of technical insights and risks.</li><li>Proactive problem-solving and continuous improvement.</li><li>Accountability and results orientation.</li><li>Commitment to HSSE, process safety, integrity, and high technical standards.</li></ul><p><strong>Technical Competencies:</strong></p><ul><li>Production optimisation and well-performance management.</li><li>Artificial lift, completion, and workover design.</li><li>Well intervention, stimulation, and frac-job design.</li><li>Well surveillance, testing, and RCFA.</li><li>Integrated Production Modelling (IPM) and nodal analysis.</li><li>Data management and technical reporting.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Technicien-ne Essais Support Production des Centrales de Navigation F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>SAFRAN ELECTRONICS &amp; DEFENSE développe des systèmes de navigation haute performance. Les centrales inertielles sont composées de gyromètres, d'accéléromètres et de récepteurs GNSS qui permettent d'élaborer une solution de navigation (position, vitesses et attitudes). Elles équipent différents types de porteur : avion, véhicule de transport, bateau...<br>Ces produits sont conçus pour répondre à des spécifications très pointues : résistance aux environnements sévères, niveaux de précision, durée de vie, fiabilité, fonctionnalités, intégrité…<br>Au sein de la Direction Technique (DT), votre mission consiste à :<br>- Soutenir la Direction Industrielle (DI) des sites de Montluçon et de Fougères en prenant en charge les expertises des centrales de navigation : réaliser les essais et fournir des compte-rendus détaillés des dysfonctionnements observés, travailler de concert avec les équipes process pour résoudre les problèmes rencontrés en production<br>- Rédiger les cahiers des charges des moyens de production des nouvelles versions des centrales de navigation<br>- Assurer la surveillance dans le temps des paramètres de production des centrales de navigation du Rafale par l'entretien de bases de données ciblées<br>- S'assurer que les moyens d'essai disponibles dans les laboratoires de la Direction Technique sont fonctionnels et mettre à niveau les versions de moteurs en cohérence avec les évolutions appliquées sur le site de Montluçon<br>- Assurer le suivi des évaluations SSE dans le cadre de la responsabilité de laboratoires<br>Ces activités vous placent au cœur de la chaine de production des centrales de navigation et vous permettent d'avoir une vision globale et transverse de nos équipements.<br>Nos centrales inertielles emploient des technologies Safran de pointe. Vous serez embarqué dans la grande aventure de la production d'équipements pour des applications aéronautiques critiques, terrestres et marines de haute technologie, essentiels pour le pilotage et la navigation d'un porteur.<br>Safran Electronics &amp; Defense Eragny est un site de recherche &amp; développement accessible en transport à 50 min de Paris Gare du Nord / Charles de Gaulle – Etoile / Paris Saint Lazare, situé à proximité de l'Oise et de l'île de loisirs de Cergy-Pontoise, proche du parc naturel régional du Vexin français, et offrant de multiples possibilités d'activités sportives pour s'aérer l'esprit.</p><br><br><p>Safran Electronics &amp; Defense Eragny est un site de recherche &amp; développement accessible en transport à 50 min de Paris Gare du Nord / Charles de Gaulle – Etoile / Paris Saint Lazare, situé à proximité de l'Oise et de l'île de loisirs de Cergy-Pontoise, proche du parc naturel régional du vexin français et offrant de multiples possibilités d'activités sportives pour s'aérer l'esprit.<br>Rejoignez-nous et participez à façonner l'avenir de l'aéronautique !<br>Navigation inertielle : Comment garder le cap ?<br>https://www.youtube.com/watch?v=fdMTKKP0d7g</p><br><br><p>Technicien-ne avec une expérience significative dans le domaine industriel, vous êtes rigoureux, curieux et vous faites preuve d'une approche analytique dans la résolution des problèmes. Vous êtes organisé et aimez travailler dans un contexte pluridisciplinaire et stimulant (échanges avec les différents métiers, échanges avec les centres de production, réactivité).</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Ingénieur-e Électronique – Support Production et MCO F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Rejoignez Safran Electronics &amp; Defense et faites vivre nos systèmes dans la durée<br>Vous avez plusieurs années d'expérience en électronique et vous aimez être au cœur des problématiques techniques concrètes ?<br>Vous souhaitez intervenir sur des équipements électroniques de haute technologie, en support direct à la production et au maintien en condition opérationnelle (MCO) ?<br>Safran Electronics &amp; Defense recherche un Ingénieur Électronique – Support Production &amp; MCO (H/F) pour renforcer ses équipes.<br>Votre mission<br>Au sein d'une équipe pluridisciplinaire, vous serez l'ingénieur-e référent-e pour assurer la robustesse et la pérennité de certains équipements électroniques en vie série.<br>Vos principales responsabilités :<br>- Support technique à la production<br>o Analyser les dysfonctionnements observés sur les cartes et équipements électroniques lors des tests ou en fabrication.<br>o Investiguer, diagnostiquer et résoudre les problèmes complexes : dérives, non-conformités, défaillances récurrentes.<br>o Proposer des actions correctives ou préventives robustes, en lien avec les équipes industrialisation, qualité et design.<br>o Optimiser les moyens de test (bancs, séquences, critères) pour fiabiliser la production.<br>- Maintien en condition opérationnelle (MCO)<br>o Traiter les retours terrain et les pannes sur des systèmes déjà déployés chez les clients.<br>o Analyser les causes racines, définir et suivre les plans d'actions techniques (modifications, améliorations, préconisations).<br>o Gérer les problématiques d'obsolescence composants, en proposant des substitutions ou adaptations pertinentes.<br>o Contribuer à la fiabilité à long terme des équipements (analyse de vieillissement, dérives, robustesse).<br>- Expertise électronique transverse<br>o Apporter votre expertise en électronique analogique et numérique, CEM et asservissement aux différentes équipes (production, qualité, projets).<br>o Participer aux essais fonctionnels, environnementaux et CEM, et exploiter les résultats pour améliorer le comportement des produits.</p><br><br><p>Déplacements occasionnels en centre de production à Montluçon et Fougères</p><br><br><p>De formation Ingénieur-e ou équivalent bac+5 en électronique, vous disposez de plusieurs années d'expérience en électronique analogique et numérique, ainsi qu'en CEM (Compatibilité Electromagnétique) et en asservissement. Vous avez également de bonnes connaissances en composantes électroniques (analogiques et numériques).<br>Vous êtes capable de comprendre et challenger des schémas électroniques complexes, d'exploiter des résultats d'essais et de proposer des solutions techniques pertinentes sur des équipements.<br>Enfin, vous avez un esprit d'analyse vous permettant de structurer vos expertises et argumenter vos conclusions. </p><br><br><br> </div>

<p><b>Role: MEP Supervisor</b></p><p>Industry Type: Engineering &amp; Construction</p><p>Department: Production, Manufacturing &amp; Engineering</p><p>Employment Type: Full Time, Temporary/Contractual</p><p>Role Category: Operations, Maintenance &amp; Support</p><p>Education</p><p>UG: Graduation Not Required</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>The Production Facility Electrical Engineer is responsible for ensuring the safe, reliable, and efficient operation of electrical systems supporting production facilities. The role provides technical expertise in electrical equipment reliability, maintenance optimization, troubleshooting, asset integrity, and continuous improvement while ensuring compliance with company standards and regulatory requirements.</p><p>Key Responsibilities:</p><ul><li>Provide technical leadership and engineering support for electrical systems across production facilities.</li><li>Ensure the safe and reliable operation of HV, MV, and LV electrical distribution systems, including switchgear, transformers, MCCs, motors, UPS systems, battery chargers, and emergency power generation systems.</li><li>Develop and implement preventive and predictive maintenance strategies to improve equipment reliability and plant availability.</li><li>Lead electrical troubleshooting and root cause failure analysis (RCFA) for critical equipment failures and recurring issues.</li><li>Monitor equipment performance and identify opportunities for reliability improvement, risk reduction, and maintenance optimization.</li><li>Support facility start-up, commissioning, shutdown, turnaround, and expansion projects.</li><li>Review, update, and maintain electrical engineering drawings, single-line diagrams, protection coordination studies, and technical documentation.</li><li>Ensure compliance with company electrical safety standards, electrical safe work practices, and applicable regulatory requirements.</li><li>Provide technical guidance for electrical isolations, Lockout/Tagout (LOTO), and Permit to Work (PTW) activities.</li><li>Define and review maintenance procedures, inspection plans, and operating instructions for electrical equipment.</li><li>Evaluate equipment condition through inspections, testing programs, and condition monitoring activities.</li><li>Support capital projects, equipment upgrades, and facility modifications by providing engineering design reviews and technical recommendations.</li><li>Collaborate with multidisciplinary teams to improve facility performance, energy efficiency, operational excellence, and asset utilization.</li><li>Manage electrical contractors and vendors to ensure work is executed safely and in accordance with company standards.</li><li>Ensure accurate maintenance records, equipment history, and reliability data are maintained within the CMMS.</li><li>Provide mentorship and technical support to maintenance personnel and junior engineers.</li><li>Drive continuous improvement initiatives focused on safety, reliability, productivity, and cost optimization.</li></ul><p>Technical Competencies</p><ul><li>Strong knowledge of industrial power generation, transmission, and distribution systems.</li><li>Knowledge of HV, MV, and LV electrical equipment and protection systems.</li><li>Experience with motors, VFDs, switchgear, transformers, UPS systems, generators, and control systems.</li><li>Understanding of power system studies, protection coordination, and electrical fault analysis.</li><li>Knowledge of reliability engineering principles and maintenance best practices.</li><li>Ability to interpret electrical schematics, wiring diagrams, and engineering drawings.</li><li>Familiarity with electrical testing, commissioning, and condition monitoring techniques.</li><li>Knowledge of CMMS and maintenance management processes.</li><li>Strong analytical, problem-solving, and troubleshooting skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Electrical Engineering.</li><li>Minimum 3-8 years of experience in industrial facilities, manufacturing, energy, oil and gas, or production environments.</li><li>Experience supporting critical electrical infrastructure in an operational environment.</li><li>Working knowledge of electrical safety regulations, standards, and industry best practices.</li><li>Demonstrated experience in reliability improvement, maintenance engineering, and troubleshooting of electrical systems.</li><li>ESR certified and capable of obtaining electrical authorization in accordance with company requirements.</li><li>Strong communication, teamwork, and stakeholder management skills.</li></ul>

<p>Identify and lead the development and implementation of Prepress workflow process improvements and automation. Responsible for devising a tracking system of daily work orders in correlation with the production schedule and on-time delivery to the customers. Maintain consistent communications of project details and scheduled job status with other managers and customer service. Communicate with customers regarding any problems, questions, or concerns if required. Record problems, such as downtime, and the actions taken. Monitor and ensure that the artwork for printing is prepared as per the customer's needs. To assist customers with all aspects of their printing requirements. Oversee the maintenance of machines in the repro department. Update the software required in the repro department with approval from the management. In charge of ordering consumables (Plates, chemicals, Screens, papers, toners, cartridges) and checking before using them for quality output. Assist in the continuous improvement of customer supply chains to the repro/design process to improve operational efficiency and customer service. Ensure that the department's procedures are followed maintained and further developed when required. Flexo Plate making , Esko ,Packaging &amp; Labeling Software</p>

<p>The Production Delivery Supervisor oversees the daily operations of oil field production, ensuring that safety, efficiency, and output targets are met. Key responsibilities include managing production schedules, coordinating with cross-functional teams, and ensuring adherence to both operational and HSE regulatory standards. The role involves monitoring equipment performance, troubleshooting issues, supervising field personnel, and ensuring timely and safe delivery of products. The supervisor is also responsible for implementing and enforcing HSE protocols, conducting safety audits, and leading emergency response efforts when necessary. Additionally, they play a key role in promoting a culture of safety and environmental responsibility within the team.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><h2>Main tasks and responsibilities</h2><ul><li>Provides extend well testing appraisals for production of the tight gas reservoirs in the Surface Facilities B60 - Off Plot.</li><li>Avoid excessive flaring of significant volumes of gas while predict full field production profiles.</li><li>Gather EWT data to support on the reduction Key depletion planning uncertainties identified at the outset of appraisal to a level sufficient to inform an investment decision. Ensure the EWT testing improves confidence in predictions of production profiles for the range of full field development wells.</li><li>Reveal the potential full field development design and startup concerns related to formation of hydrates due to gas expansion at the wellhead along with other potential integrity risks due to high chlorides content and the presence of minor H2S levels</li><li>Ensure the changing fluid chemistry helps in redefining the fluid basis of surface facilities design to optimize operability of the full field development.</li><li>Wells custodianship Receiving all handovers from WS (hoist), sending handovers to construction for hook up. Preparing wells handovers to WS for workover and following up with construction for un-hook &amp; re-hook up activity. In case well relates to OHL, to follow up with maintenance electrical team for power isolation/de-isolation as part of hook up</li><li>Follow up new wells hook up till walk down, attend walk down and record any punch points captured and follow up the closure of punch points. Follow up with surface equipment (VSD &amp; Surface cable) delivery and make sure that construction has marked VSD location to be offloaded correctly</li><li>Other off plot activities: Follow up with construction &amp; commissioning teams (along with support of PDTL) on TL, MSV, produced water lines, export lines/manifolds, etc and attend their walk down, PSSR &amp; commissioning. Participate in off plot shut down activities planned &amp; non-planned.</li><li>Supervise field personnel and ensure full compliance with HSE regulations. Implement and maintain HSE policies, procedures, and best practices. Conduct regular safety audits, risk assessments, and emergency drills. Promote safety awareness and lead incident investigations, providing corrective actions. Report production and HSE metrics to senior management.</li><li>Flexible to act any of off plot tasks like production delivery team lead, water section supervisor for some time if required.</li><li>Act as accountable &amp; responsible on maintaining workflow and managing to update any required documentation (handovers form, MCC, other reports). Once delegation is done a proper &amp; documented handover shall be given on time.</li></ul><h2>Key interactions</h2><ul><li>Internal: Upstream</li><li>External: Contractors, Vendors &amp; Suppliers</li></ul><h2>Notable Working Conditions</h2>Field Operations and office environment, Moderate to intensive computer screen use.<p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in engineering, or related.</li><li>Excellent knowledge of written, read, and spoken English (required)</li><li>Bachelor Supervisor 5-7 years of relevant experience</li><li>Experience in relevant position in EWT (Extended Well Testing)</li><li>Adaptable and motivated general management strategist who relishes challenges.</li><li>Experience with well Surface Well Testing methods: Surface Test Tree, Surface Safety Valve, piping, Data Header, Choke Manifold, Heat Exchanger, 3 Phase Separator, Surge or Atmospheric Tank, Transfer Pump, Chemical Injection Pump, Emergency Shutdown System, Burner Boom/Burner Head or Flare Stack, Lab Container and Workshop.</li><li>Strong management &amp; leadership skills to lead all aspects of the Operation &amp; Maintenance process &amp; should be able to work collaboratively with all involved.</li><li>Adaptable and motivated general management strategist who relishes challenges.</li><li>Excellent interpersonal skills and multi-cultural sensitivity</li><li>Computer literate with expertise in MS Office.</li><li>EWT facility to perform</li><li>Surface Operations Off Plot</li><li>Field Production Operation</li><li>Water Treatment</li></ul>

<p>Responsibilities : Oversee the entire production process from raw materials to the final sterile vial injection, ensuring quality and strict compliance with GMP standards. Coordinate all production stages, maintaining a deep understanding of formulation and compounding processes for liquid sterile presentations. Lead the team to ensure the quality of the final product and be capable of troubleshooting any issues during production.</p>

<p>Responsibilities:</p><ul><li>Lead production team to achieve targets</li><li>Collaborate with R&amp;D on new product launches</li><li>Ensure quality control processes followed</li><li>Manage inventory levels &amp; supplier relationships</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Proven track record in the production of pharmaceutical syrups and powder products.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Alternance Ingénieur-e Production/Amélioration continue F/H</p><br><br><p>Alternance</p><br><br><p>2 ans</p><br><br><p>Etudiant</p><br><br><p>Temps complet</p><br><br><p>Vous êtes à la recherche d'une Alternance ? Intégrer le groupe Safran c'est bénéficier d'un poste en première classe à destination de l'avion du futur qui est au cœur de nos activités d'aujourd'hui.<br>Safran Electrical &amp; Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 11 500 collaborateurs répartis dans 13 pays.<br>Le site de Villemur est spécialisé dans la fabrication de harnais électriques pour équiper l'aviation civile.<br>Sous la responsabilité du Responsable de Production, l'alternant-e participe aux missions suivantes:<br>- Réorganisation des espaces de travail au sein des lignes de production en cours de transformation<br>• Valider avec les opérationnels leurs nouveaux espaces de travail<br>• Valider les moyens nécessaires au poste<br>• Définir et valider un nouveau standard 5S sur la zone<br>- Au déploiement d'outils visant l'amélioration de la productivité<br>- Participe au déploiement des actions issus des AMDEC terrain des secteurs<br>L'aternant-e sera amené(e) à travailler et apporter son support à nos opérateurs de production, aux managers de production et aux services méthodes et lean. </p><br><br><p>Vous rejoindrez une équipe Production dynamique de plus de 100 opérateurs qui vise l'excellence opérationnelle !</p><br><br><p>Alternance Mangement des opérations / Supply Chain / Lean<br>Génie Industriel</p><br><br><br> </div>

<p>Identify and lead the development and implementation of Prepress workflow process improvements and automation. Responsible for devising a tracking system of daily work orders in correlation with the production schedule and on-time delivery to the customers. Maintain consistent communications of project details and scheduled job status with other managers and customer service. Communicate with customers regarding any problems, questions, or concerns if required. Record problems, such as downtime, and the actions taken. Monitor and ensure that the artwork for printing is prepared as per the customer's needs. To assist customers with all aspects of their printing requirements. Oversee the maintenance of machines in the repro department. Update the software required in the repro department with approval from the management. In charge of ordering consumables (Plates, chemicals, Screens, papers, toners, cartridges) and checking before using them for quality output. Assist in the continuous improvement of customer supply chains to the repro/design process to improve operational efficiency and customer service. Ensure that the department's procedures are followed maintained and further developed when required. Flexo Plate making , Esko ,Packaging &amp; Labeling Software</p>

<p>Identify and lead the development and implementation of Prepress workflow process improvements and automation. Responsible for devising a tracking system of daily work orders in correlation with the production schedule and on-time delivery to the customers. Maintain consistent communications of project details and scheduled job status with other managers and customer service. Communicate with customers regarding any problems, questions, or concerns if required. Record problems, such as downtime, and the actions taken. Monitor and ensure that the artwork for printing is prepared as per the customer's needs. To assist customers with all aspects of their printing requirements. Oversee the maintenance of machines in the repro department. Update the software required in the repro department with approval from the management. In charge of ordering consumables (Plates, chemicals, Screens, papers, toners, cartridges) and checking before using them for quality output. Assist in the continuous improvement of customer supply chains to the repro/design process to improve operational efficiency and customer service. Ensure that the department's procedures are followed maintained and further developed when required. Flexo Plate making , Esko ,Packaging &amp; Labeling Software</p>

<p><b>URGENT HIRING MANAGER – PRODUCTION</b></p><p><br></p><p><br></p><p>Location: Oman</p><p><br></p><p>Salary: 800–1000 OMR (Approx. 2,00,000–2,50,000)</p><p><br></p><p>Education: Bachelor's/Master's in Food Technology or Engineering</p><p><br></p><p>Experience: 8–12 Years</p><p><br></p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Experience in Manufacturing / FMCG / Spices Industry</p><p><br></p><p>Strong Production &amp; Team Management Skills</p><p><br></p><p>Knowledge of Quality, Safety &amp; Process Improvement</p><p><br></p><p><br></p><p><b>Benefits:</b></p><p><br></p><p>HRA Included in Salary Package</p><p><br></p><p>Annual Leave + Return Ticket</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor's/Master's in Food Technology or Engineering Experience: 8 12 Years Requirements: Experience in Manufacturing / FMCG / Spices Industry Strong Production &amp; Team Management Skills Knowledge of Quality, Safety &amp; Process Improvement</p>

<p>Role &amp; responsibilities Preventive, Breakdown, Corrective and Running Maintenance of packing machinery and associated equipment to ensure maximum reliability and operational efficiency. Troubleshooting, repair, overhauling, alignment, and restoration of high-speed packaging machines used in Biscuits, Chocolate, and Snacks production lines. Carrying out machine changeovers for different product and pack formats within targeted timelines. Calculating machine ratios, product pitch settings, timing adjustments, and machine parameters required for changeovers. Designing, fabricating, modifying, and installing change parts and machine components as required. Maintenance and troubleshooting of Horizontal Flow Wrappers including Omori, Multipack, Unipack, Syntegon, Bosch, Cavanna, and Makewell machines. Maintenance and troubleshooting of Vertical Form Fill Seal (VFFS) machines including Bosch and TNA. Maintenance and calibration support for Checkweighers, Metal Detectors, Thermal Transfer Ribbon (TTR) Printers, Continuous Inkjet (CIJ) Printers, Labeling Systems, and Conveyor Systems. Supporting project teams during installation, commissioning, trials, and optimization of new packaging equipment. Maintaining machine history cards, maintenance logs, breakdown records, and spare parts consumption records. Participating in technical discussions, continuous improvement initiatives, OEE improvement projects, and downtime reduction programs. Assisting in Engineering Stores management and identification of critical spare parts requirements. Performing workshop activities including fabrication, machining, fitting, and modification of machine components as required. Maintaining safe and hygienic working conditions in compliance with GMP, GHP, HACCP, Food Safety, and company safety procedures. Carrying out any other jobs/assignments entrusted by the supervisor or management</p><p><strong>Desired Candidate Profile</strong></p><p>Maximizing uptime and availability of packaging machines and auxiliary equipment. Reduction of breakdowns and unplanned downtime. Efficient execution of machine changeovers Improvement in Overall Equipment Effectiveness (OEE). Compliance with preventive maintenance schedules. Reduction in packaging material wastage. Proper documentation and maintenance records. Adherence to GMP, GHP, Food Safety, and Safety requirements. Continuous improvement of plant and machinery performance. ITI Mechanical/Fitter/Welder from reputed Technical Training Institute. Min 5 years experience in maintaining high speed packaging lines and process equipment in FMCG/ Pharmaceutical / Food industries. Proven experience in troubleshooting, machine overhauling, machine setup, and changeover management. Hands-on experience in manufacturing, modification, and fitting of machine change parts. Experience with Horizontal Flow Wrappers (Omori, Multipack, Unipack, Syntegon, Bosch, Cavanna, Makewell) and VFFS Machines (Bosch, TNA). Experience in maintaining Checkweighers, TTR Printers, CIJ Printers, Metal Detectors, and Conveying Systems. Maximum age of 35 years.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>To perform radiographic film interpretation (RTFI) activities for welded joints and fabricated components, ensuring compliance with project specifications, client requirements, and applicable international codes and standards. The role is responsible for identifying welding discontinuities, preparing interpretation reports, and supporting quality assurance activities throughout the fabrication process.</p><br>Key Responsibilities<ul><li>Interpret radiographic films and digital radiographic images of welds, piping systems, pressure vessels, and structural components.</li><li>Evaluate radiographs for weld discontinuities including:<ul><li>Porosity</li><li>Slag Inclusions</li><li>Lack of Fusion</li><li>Lack of Penetration</li><li>Cracks</li><li>Undercuts</li><li>Tungsten Inclusions</li><li>Miscellaneous weld defects</li></ul></li><li>Review radiographs against applicable acceptance criteria.</li><li>Verify film quality, density, sensitivity, and image quality indicators (IQI).</li><li>Prepare RT film interpretation reports and maintain inspection records.</li><li>Coordinate with QA/QC Engineers, Welding Inspectors, and Production teams regarding repair and re-inspection requirements.</li><li>Ensure traceability of welds, radiographic films, and inspection reports.</li><li>Participate in client and third-party inspections.</li><li>Maintain RT film storage, indexing, and retrieval systems.</li><li>Assist in preparing manufacturing record books (MRB) and quality dossiers.</li><li>Ensure compliance with HSE requirements related to NDT operations.</li></ul>Educational Qualification<ul><li>Diploma or Bachelor's Degree in Mechanical Engineering, Welding Technology, Metallurgy, or a related discipline.</li><li>Higher Secondary qualification with extensive RT interpretation experience may also be considered.</li></ul>Certification Requirements<ul><li>Valid RT Level II Certification as per:<ul><li>ASNT SNT-TC-1A</li><li>ISO 9712</li><li>PCN</li><li>Equivalent internationally recognized certification</li></ul></li><li>Additional certifications in UT, MT, and PT will be an added advantage.</li></ul>Experience<ul><li>Minimum 5-8 years of experience in NDT and RT Film Interpretation.</li><li>At least 3 years of experience in Offshore Oil &amp; Gas, Modular Fabrication, Shipyard, EPC, or Heavy Engineering projects.</li><li>Experience in interpretation of:<ul><li>Structural Steel Welds</li><li>Piping Welds</li><li>Pressure Vessels</li><li>Process Equipment</li><li>Offshore Modules and Skids</li></ul></li></ul>Technical Knowledge<ul><li>ASME Section V</li><li>ASME Section VIII</li><li>ASME B31.3</li><li>AWS D1.1</li><li>API Codes as applicable</li><li>Project Quality Plan (PQP)</li><li>Inspection &amp; Test Plans (ITP)</li><li>Offshore fabrication quality requirements</li></ul>Key Skills<ul><li>RT Film Interpretation</li><li>Weld Defect Evaluation</li><li>NDT Documentation &amp; Reporting</li><li>Quality Control Procedures</li><li>Technical Drawing Interpretation</li><li>Report Writing</li><li>Computer Proficiency (MS Office)</li><li>Team Coordination</li></ul>Competencies<ul><li>Attention to Detail</li><li>Analytical Thinking</li><li>Quality Awareness</li><li>Integrity &amp; Compliance</li><li>Communication Skills</li><li>Problem Solving</li><li>Teamwork</li><li>Safety Focus</li></ul>Preferred Industry Experience<ul><li>Offshore Modular Fabrication Yards</li><li>Oil &amp; Gas EPC Projects</li><li>Shipbuilding &amp; Marine Fabrication</li><li>Pressure Vessel Manufacturing</li><li>Process Module Fabrication</li><li>Structural Steel Fabrication</li></ul> </div>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p>As discussed, we have an urgent requirement for a UT Level II Technicians-15 Nos. for the Qatar Energy LNG Project with the following qualifications and experience.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Mandatory Requirements:</b></p><ul><li>UT Technician certified in PCN 3.1, 3.2, 3.8 &amp; 3.9</li><li>Minimum 5 years of experience in Ultrasonic Testing</li><li>Strong hands-on field experience in performing UT inspections on Oil &amp; Gas Offshore Structures and Piping</li><li>Experience in inspection of Butt Welds and T/K/Y Joints</li><li>In-depth knowledge and experience in API RP 2X will be highly preferred</li><li>Technician shall qualify interview &amp; Company Mockup as per API RP-2X &amp; responsibilities</li></ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>