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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p>Job Title: SAP MM Consultant Experience Required 8+ Years Job Summary We are seeking an experienced SAP MM Consultant with a strong background in SAP Materials Management and extensive experience in integrating MM with SAP SD and SAP Extended Warehouse Management (EWM). The ideal candidate should possess end-to-end implementation experience, excellent business process knowledge, and the ability to work closely with cross-functional teams to deliver high-quality SAP solutions. Key Responsibilities Configure and support SAP MM processes including Procurement, Inventory Management, Material Master, Vendor Master, and Purchasing. Design, implement, and support SAP MM solutions across multiple projects and support engagements. Work closely with business stakeholders to gather requirements and translate them into functional specifications. Perform configuration and customization of SAP MM modules based on business requirements. Collaborate with SAP SD teams to ensure seamless integration of Order-to-Cash and Procure-to-Pay processes. Support and maintain integration between SAP MM and SAP EWM for warehouse and inventory operations. Conduct system testing, integration testing, and user acceptance testing (UAT). Prepare functional specifications and coordinate with technical teams for developments and enhancements. Provide production support and troubleshoot issues related to MM, EWM, and SD integration. Create and maintain process documentation and training materials. Participate in cutover activities, data migration, and post-go-live support.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 8 years of experience in SAP Materials Management (MM).</li><li>Hands-on experience in at least two end-to-end SAP implementation and support projects.</li><li>Strong expertise in: Procurement Processes Inventory Management Material Master and Vendor Master Purchasing and Pricing Procedures Release Strategy and Output Management</li><li>Experience with SAP Extended Warehouse Management (EWM) integration.</li><li>Strong understanding of SAP SD integration, including: Sales Order Processing Delivery Processing Billing and Shipping Processes Intercompany and Third-Party Procurement Scenarios</li><li>Experience with IDocs, interfaces, and batch management is preferred.</li><li>Familiarity with S/4HANA business processes and best practices.</li><li>Ability to analyze business requirements and provide effective SAP solutions.</li><li>Excellent communication, stakeholder management, and problem-solving skills.</li><li>Preferred Qualifications Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. SAP MM certification is preferred. Experience with SAP S/4HANA and EWM implementations will be an added advantage. Exposure to Agile and ASAP methodologies.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector. Job Title: Oracle ERP Functional Support Reports To: IT / ERP Manager Job Details Number of Vacancies: 3 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate) Job Purpose The Oracle ERP Functional Support role is responsible for providing functional assistance and day-to-day support for Oracle ERP systems, ensuring smooth business operations, resolving user issues, and supporting system processes across different departments.</p><p>Key Responsibilities Provide functional support for Oracle ERP modules and end users. Handle user requests, incidents, and system-related issues. Assist users in transaction processing, system navigation, and data entry. Troubleshoot and resolve basic functional issues within the ERP system. Coordinate with technical teams for escalation and resolution of complex issues. Support system testing, upgrades, patches, and new implementations. Assist in developing and maintaining user manuals and system documentation. Ensure data accuracy and proper use of ERP processes across departments. Support training sessions for end users and new employees. Monitor system usage and report issues or inconsistencies.</p><p>Qualifications Bachelor s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field.</p><p>Experience Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills Basic understanding of ERP systems (Oracle ERP is an advantage). Familiarity with business processes such as finance, HR, procurement, or supply chain (depending on module). Basic knowledge of Microsoft Office applications. Ability to learn system workflows and business processes quickly. Basic troubleshooting and user support skills.</p><p>Soft Skills Strong communication and interpersonal skills. Good analytical and problem-solving abilities. Attention to detail and accuracy. Ability to work under supervision and follow procedures. Teamwork and customer service orientation.</p><p>Working Conditions Office-based work environment. May require coordination with multiple departments and occasional support during system upgrades or critical operations.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of ERP systems (Oracle ERP is an advantage).</li><li>Familiarity with business processes such as finance, HR, procurement, or supply chain (depending on module).</li><li>Basic knowledge of Microsoft Office applications.</li><li>Ability to learn system workflows and business processes quickly.</li><li>Basic troubleshooting and user support skills.</li><li>Strong communication and interpersonal skills.</li><li>Good analytical and problem-solving abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work under supervision and follow procedures.</li><li>Teamwork and customer service orientation.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <p> <strong>Job purpose </strong> </p> <p>Analyses and executes the full contracts cycle for various services including but not limited to contract preparation, tender specifications, business demands, technical and commercial standards to meet end user s timelines and in accordance with the agreed SLA s. </p> <p> </p> <p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> <p> <strong>Main tasks and responsibilities</strong> </p> <ul> <li>Responsible for executing the complete tendering process via compiling a tender evaluation plan with consultations with contract owner, provide commercial guidance, bidders selection, prepare bid documents, prequalification documents, bid evaluations, contract negotiations and contractor selection related to services acquired by various end users within OQ SAOC.</li> <li>Assist in the development of pre and post contracting strategies, plans and tactics in collaboration with end user department.</li> <li>Coordinate with other team members to collect all Contracts. Check the synergy between them and unify the common ones before start tendering processes.</li> <li>Prepare submissions for functional review and recommendations to the tender committee. </li> <li>Perform the development of tender specifications for Contracts in-line with business expectations, risk perspective and applicable laws. </li> <li>Draft contracts and commercial terms and conditions to best serve and protect the company interests (includes technical recommendations). </li> <li>Respond to all clarification requests during tendering period. </li> <li>Assist in pre-award and post award contract management, including change management, insurance issues, claims mitigation &amp; settlement and contracts close out. This includes escalation of disputes whenever required with support of Legal.</li> <li>Ensure effective documentation of contracts documents.</li> <li>Conduct negotiations with vendors to realize the total economic value to the company considering quality and cost.</li> <li>Support tendering activities and contract management activities in alignment with the organization's policy and code of ethics to ensure the right contracts are in place to deliver value to internal customers.</li> <li>Periodic visits to the work site(s) as and when required.</li> <li>Build and maintain relationship with suppliers within the region to ensure positive, constructive and cost-effective commercial agreements for the company.</li> <li>Monitor market trends and provide accurate supply information to internal customers. </li> <li>Continuously update the tracking tool with the latest tendering / contracts information and details. </li> <li>Maintain HSE as a priority through compliance with HSE rules. Ensure that all contracts are fully compliance with company HSE policies. </li> <li>Collaborate with the ICV team to ensure that In Country Value (ICV) are in place wherever it s applicable.</li> <li>Report on contract specific indicators and KPI s to relevant stakeholders.</li> <li>Execute Vendor selection and approval for pre-award activities. </li> <li>Contract compliance for contracts including the monitoring of SLAs with vendors and ensure contractual obligations are met. </li> <li>Support stakeholders by giving advice on claims for early resolution</li> <li>Troubleshoot all vendor problems and present to management as required.</li> <li>Execute insurance certificate for Contracts where applicable, </li> <li>Execute the performance bond management or insurance indemnity.</li> <li>Identify areas of improvement in Procurement process implementation in general, contracts management and value identification and realization and actively participate in meetings with customers and contracts' related workshops to keep track of all the processes and drive improvements.</li> </ul> <p> <strong>Key interactions</strong> </p> <p> <strong>Internal:</strong> OQ SAOC Streams, Tender Committee(s)</p> <p> <strong>External</strong>: Staffing specialized Contractors, Vendors &amp; Suppliers, government bodies</p> <p> <strong>Notable Working Conditions. </strong>Office environment, intensive computer screen use, sporadic visits to operation site, traveling, when possible and needed.</p> <p> <strong>Education requirements</strong> </p> <p>A minimum qualification is a bachelor s degree in engineering, Supply Chain, Production Operations Management, or equivalent.</p> <p> <strong>Language</strong> </p> <p> </p> <p>Excellent knowledge of written, read, and spoken English (required) </p> <p> </p> <p> <strong>Background and experience</strong> </p> <p> <strong>Competencies and skills</strong> </p> <ul> <li>A minimum 6-8 years relevant experience in similar role</li> <li>Deep understanding of tender law and tender procedures. </li> <li>Working knowledge of Microsoft, Excel, Power Point, Word and ERP systems.</li> <li>Oil and Gas / Energy industry experience essential</li> <li>Procurement, inventory, supply chain qualifications are an added advantage. </li> <li>Strong analytical and forecasting skills</li> </ul> <p> <u>Soft: </u> </p> <p>Attention to detail and high level of accuracy.</p> <p>Able to lead discussions credibly and effectively negotiate claims resolutions.</p> <p>Previous experience working with a diversified workforce, with good people skills</p> <p>Well developed intellectual capacity and ability to communicate and contribute in open forum with management are essential.</p> <p>Highly organized, detail-oriented and able to work independently. </p> <p>Strong Communication skills (including verbal and written).</p> <p>Analytical and problem solving skills.</p> <p> </p> <p> <u>Technical: </u> </p> <ul> <li>Very good knowledge in using PC software.</li> <li>Excellent business and technical report writing skills</li> <li>Deep working understanding of supply chain management and operations</li> <li>Tendering planning skills.</li> </ul> <p> </p></div></section>

<p>The School Receptionist handles daily front office operations by serving as the primary point of contact for students, parents, visitors, and staff. The role is responsible for maintaining a welcoming environment, handling communication and inquiries, and providing administrative support to ensure smooth and efficient daily operations of the school. Key Responibilities: Greeting students, staff, and visitors, in person and/or over the phone, in a respectful and professional way, and providing proper assistance and direction in a timely manner. Fostering a positive, welcoming, and professional environment in the Front Office while maintaining an organized and clean reception area. Managing parent inquiries by receiving, responding to, and directing calls and correspondence as appropriate. Ensuring clear E-mail and phone communication with relevant staff and external parties, and providing timely follow up. Maintaining accurate records of school announcements and activity schedules including those related to the Student Life Organization and the Physical Education department, while providing timely and precise responses to parents. Supporting the Student Life Coordinator and Academic Quality Controller(s) in arranging school tours, new parent or staff orientations, and any other school event if and when requested. Assisting with student registration paperwork, procedures, and follow-up, while supporting the Admissions Officer and relevant staff members in guiding new parents through documentation requirements and explaining the school system, policies, rules, and regulations. Scheduling appointments for parents with the Academic Quality Controller(s) and preparing all relevant documentation in advance. Collaborating closely with the School Director and Office Manager to ensure the smooth and efficient operations of the reception area. Performing other related tasks and projects as assigned by the school management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High School diploma.</li><li>English Proficient; local language is a must</li><li>Accountability and Taking Ownership</li><li>Professional Behavior and Ethical Conduct</li><li>Delivering Results</li><li>Continuous Learning and Improvement</li><li>Job Knowledge and Technical Skills</li><li>Teamwork</li><li>Communication</li><li>Flexibility and Adaptability</li><li>Managing Time and Priorities</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>In this role you will be responsible for growing the business of Siemens Electrical Products by driving the channel partners sales and providing a holistic support to ensure a sustainable growth Developing and executing the sales strategies for panel builders and distributors with the goal of attaining profitable business growth, while ensuring customers satisfaction. The main target is to support and grow Siemens Panel-building &amp; Distribution sales channels, ensuring a wider coverage for Siemens low voltage products in the different market segments. In your daily work you will oversee following tasks and responsibilities: Achieve the assigned business unit financial targets Implementing the strategic and operative goals set by local business management Develop market knowledge on Low Voltage and Control Products Portfolios. Conduct market intelligence activities and develop market study &amp; product positioning strategy for Siemens low voltage products. Provide information on market trends, segments, potentials, customer needs, pricing, driven dynamics and applications. Build-up the pricing strategy for Panel-building &amp; Distribution sales channels Definition of panel builders pricing, competitiveness, and winning strategy for projects business Definition of distributors pricing and distribution network strategy for retail business Supporting launch of new products &amp; solutions and design of new business models. Drive demand generation activities with projects stakeholders such as end users, planners and contractors in Oman s market. Building up and maintaining business relationships with end customers, contractors, electrical consultants, and panel builders. Supporting &amp; providing competitive edges and sales arguments for LV products portfolio. Improve the partners hit-rate in projects Identifying new infrastructure and industrial projects on the market and acquiring information about projects planned at an early stage.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You hold a bachelor s or master s degree in electrical engineering field from reputable university or college. 10+ years of experience in the field of low voltage switchgear within the Middle East Market Strong sales &amp; marketing background in a similar industry You have a solid experience with key consultants and contractors in the power distribution market You should have strong experience with electrical networks and switchgear design for LV and related standards &amp; regulations Our Ideal candidate has an advanced critical and respective Product/Market Analysis skills You will impress us with your outstanding presentation skills &amp; market Intelligence skills You enjoy working in multicultural, diverse, working environment. Fluent written and spoken English and Arabic. Further language skills are highly appreciated.</p><p></p></section>

<p>Job Description The Building Delivery Manager is the Client focal point responsible for safe, timely and quality delivery of assigned project buildings and associated facilities, from engineering and procurement through construction, pre-commissioning, commissioning support and handover. The role provides delivery assurance, supervision and close follow-up of contractors, coordinates multidisciplinary interfaces, identifies blockers early, and drives clear corrective actions with owners and due dates to protect schedule, HSE, quality and handover readiness. Site-based role with daily interface with construction, engineering, procurement, planning, HSE, QA/QC, commissioning and operations representatives. Covers end-to-end delivery of assigned buildings, including engineering maturity, procurement readiness, construction progress, quality control, HSE performance, pre-commissioning and commissioning readiness. Lead weekly multidisciplinary meetings and ensure decisions, actions, owners and due dates are recorded and followed until closure. Escalates delivery risks, blockers and deviations through factual reporting and recommended management actions. Maintain a consolidated view of delivery status for assigned buildings from engineering through commissioning handover. Follow up contractors' mobilization, staffing, site organization, workface readiness and execution priorities. Track engineering deliverables, technical queries, approvals, design maturity and field engineering support required for construction continuity. Monitor procurement and material availability for equipment, bulk materials, construction packages and subcontracted scopes affecting site progress. Monitor construction execution, productivity, progress measurement, look-ahead planning, constraints and recovery actions. Verify that HSE requirements are understood and implemented, with prompt follow-up of observations, incidents and corrective actions. Verify quality implementation, including inspection readiness, NCR management, punch list closure and compliance with approved specifications and procedures. Coordinate construction completion, mechanical completion, system prioritization and handover sequence with commissioning stakeholders. Provide concise reporting to Client management on schedule, progress, risks, HSE, quality, blockers, contractor performance and required decisions.</p><p><strong>Desired Candidate Profile</strong></p><p>Significant experience in building, infrastructure, industrial facilities or EPC project delivery, preferably in oil and gas, LNG, petrochemical or heavy industrial projects. Strong multidisciplinary coordination experience covering engineering, procurement, construction and commissioning interfaces. Demonstrated ability to challenge contractor plans, identify delivery risks and drive timely corrective actions. Good understanding of HSE, QA/QC, construction planning, progress measurement and mechanical completion principles. Strong communication skills, with the ability to report clearly, escalate factually and coordinate stakeholders without direct line authority. Site-based mindset, hands-on follow-up and strong discipline in action tracking and closure.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Wood is currently hiring for a Senior Process Safety Engineer for a secondment role in Muscat Oman. Duration of this assignment is 1 year Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com</p><p>Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</p><p>What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world s most critical challenges.</p><p>Experience: Minimum 15 years of experience in similar projects Process/Chemical Engineering Degree with relevant certification Experience in refinery and petrochemical projects preferred</p><p>Execute the activities and processes associated with Process Safety Engineering in the NGLE Project, under Process Engineering scope. Apply and expand hands-on experience in Engineering, Procurement, Construction, and commissioning and Operation oil &amp; gas industry. Responsible for supporting and executing general engineering activities directly linked to Process engineering. Designing the future. Transforming the world Reflecting the market focus for the brownfield and green field opportunities, multi-skilled personnel are sought, in particular those with experience in refinery and petrochemical industry.</p><p>What we can offer</p><ul><li>Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market</li><li>Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.</li><li>Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li></ul><p>Typical responsibilities</p><ul><li>Monitor the execution of the quality assurance program for conformance to project requirements.</li><li>To contribute to the development of optimal business strategies during FEED and ensure the satisfactory execution of NGLE project by achieving the project s technical quality requirements within agreed budgets and schedules.</li><li>Lead the Process Safety Engineering technical detailed design scope to bring out the best strategies and approaches to deliver the technical requirements.</li><li>Prepare the necessary documentation, establishing major methods and data as necessary and ensure selection of the optimum Process Safety design from both technical and economic standpoints.</li><li>Ensure that design methods, standards and data used conform to Asset Owners requirements and/or those issued by Centre of Excellence.</li><li>Ensure the preparation of Process Safety and Operations Philosophy document incorporating user requirements.</li><li>In consultation with Project Delivery Skill-pool, assign appropriate Process Safety engineering resources and monitor performance to ensure all Process Safety Engineering deliverables are accomplished.</li><li>Be responsible for the coordination, execution and progress of Process Safety Engineering design under the supervision of the Lead Engineering.</li><li>Be responsible for technical accuracy, quality and economy of Process Safety engineering applications design.</li><li>Liaise with Vendor s representatives and other functions on all matters relating to Process design and execution.</li><li>Ensure OQ Safety and Quality control procedures are followed during execution of all work and that a high standard of safety is achieved in all design work.</li><li>Participate pre and post contract award in discussions with Asset Owners to assess and assist in the definition of user requirements.</li><li>Review Process Safety Engineering Deliverables and participate in project reviews and workshops.</li><li>Participate in solving Process Safety engineering challenges that are recognised during development of the Front-End Package or detailed engineering</li><li>Identify gaps in existing practices and tools and manage the process of developing new practices or toolkit items that enhance OQ technological offering.</li><li>Other relevant duties as requested from time to time.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: Minimum 15 years of experience in similar projects Process/Chemical Engineering Degree with relevant certification Experience in refinery and petrochemical projects preferred</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for handling local social catering opportunities for the property. Responsible for achieving and exceeding the hotel catering sales revenue goals. Provides day-to-day supervision to Catering Sales associates that are on-property, dependent on the volume of local social catering business. Contracts and closes local catering and social business, and ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>CANDIDATE PROFILE</h2><p>Education and Experience</p><ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide SAP-specific technical guidance and design assurance under the delegated authority of the SAP Technical Manager. The role acts as a Subject Matter Expert for SAP technical architecture, integration standards, clean-core alignment, security-by-design, and solution scalability across SAP landscapes. It contributes to technical standards and reference patterns, reviews SAP technical designs before implementation, and works closely with SAP Basis, Integration, Security/GRC, ABAP, and delivery teams to support SAP solutions that are secure, compliant, resilient, and aligned with OQ architecture principles and business priorities. The role provides SAP-specific technical design assurance within the SAP Technical domain and aligns with OQ architecture principles, target-state direction, and cross-platform standards.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main tasks and responsibilities</strong></p><p><strong>SAP System Architecture</strong></p><ul><li>Provide expert-level guidance and design assurance for SAP technical architecture, including SAP S/4HANA landscapes, technical components, integration touchpoints, and architecture principles, to support scalability, performance, reliability, resilience, and clean-core alignment.</li><li>Collaborate with SAP Basis, Integration, SAP Security/GRC, ABAP, infrastructure teams, SAP-managed service counterparts, and business stakeholders to review and align SAP technical architecture with business needs, approved standards, and OQ s SAP operating model.</li><li>Review SAP technical designs before build and provide recommendations through the Manager SAP Technical approval route to ensure alignment with approved architecture, security, compliance, integration, and governance standards.</li></ul><p><strong>Application</strong></p><ul><li>Provide expert SAP technical guidance and design assurance to support SAP solutions being designed, enhanced, and integrated in line with approved standards, business requirements, clean-core principles, and OQ s SAP operating model.</li><li>Review SAP technical specifications and solution designs before build to ensure alignment with architecture standards, extensibility patterns, interface requirements, security-by-design, and compliance expectations.</li><li>Provide technical guidance to demand, delivery, SAP Basis, Integration, SAP Security/GRC, ABAP, and business teams to ensure proposed SAP changes are technically feasible, scalable, supportable, and aligned with business priorities.</li><li>Promote SAP technical best practices, knowledge sharing, and design consistency across SAP application changes, enhancements, integrations, and technical solution decisions.</li><li>Identify SAP technical risks related to application changes and recommend mitigation actions covering integration impact, system compliance, security, performance, resilience, and operational supportability.</li></ul><p><strong>SAP Development and Customization</strong></p><ul><li>Provide design assurance and technical input for SAP development and customization delivered by ABAP, Fiori/UI5, integration, vendor, and delivery teams.</li><li>Review custom development approaches for alignment with clean-core principles, approved extensibility patterns, coding standards, security expectations, upgrade impact, and operational supportability.</li><li>Provide technical oversight and quality assurance for custom development deliverables without owning ABAP, Fiori/UI5, or integration delivery execution.</li></ul><p><strong>SAP Integration and Interface Management</strong></p><ul><li>Provide high-level SAP technical architecture input on integration and interface requirements to ensure alignment with approved SAP standards, business needs, security requirements, and OQ s SAP operating model.</li><li>Review SAP integration designs at architecture and risk level to identify key risks related to data flow, security, performance, resilience, monitoring, and operational supportability.</li><li>Coordinate with SAP Basis, Integration, SAP Security/GRC, ABAP, SAP-managed service counterparts, and vendors to support integration-related technical reviews and issue resolution.</li><li>Support the definition and improvement of SAP interface documentation, monitoring expectations, error-handling principles, and ownership clarity across integration touchpoints without replacing SAP Integration Expert ownership of detailed integration design and delivery.</li></ul><p><strong>SAP Upgrade and Migration</strong></p><ul><li>Support SAP upgrades, release changes, and platform transitions by providing SAP technical governance input from planning and preparation through execution readiness and post-go-live stabilization.</li><li>Provide technical review of upgrade and migration impacts covering OQ-owned dependencies, interfaces, security, testing, business continuity, operational readiness, and SAP-managed service responsibility boundaries.</li><li>Coordinate with SAP Basis, SAP-managed service providers, project delivery, functional teams, integration, security, and business stakeholders to ensure technical risks and dependencies are identified, tracked, and addressed.</li></ul><p><strong>SAP Performance Optimization</strong></p><ul><li>Identify performance bottlenecks and optimization opportunities within SAP systems by reviewing system metrics, technical patterns, workload trends, interface behaviour, and operational feedback.</li><li>Recommend and coordinate performance improvement actions with SAP Basis, SAP-managed service providers, infrastructure, integration, ABAP, functional, and vendor teams, within the applicable OQ and SAP responsibility boundaries.</li><li>Support review of performance testing and benchmarking outcomes to assess system performance, scalability, and reliability under different workloads and usage scenarios.</li></ul><p><strong>SAP Security and Compliance</strong></p><ul><li>Collaborate with SAP Security/GRC, SAP Basis, Integration, ABAP, infrastructure, SAP-managed service counterparts, and vendors to review security-by-design requirements during SAP technical design and architecture review.</li><li>Provide SAP technical input on access governance, privileged access, segregation of duties, logging, monitoring, auditability, vulnerability remediation, and compliance requirements in coordination with SAP Security/GRC control owners and without owning operational access administration.</li><li>Review SAP technical changes and solution designs to identify security, compliance, resilience, and operational risks before implementation into production environments.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum Qualifications for this position are a bachelor s degree in IT or related disciplines.</li><li>Master s degree in relevant field.</li><li>Excellent knowledge of written, read, and spoken English (required).</li><li>A minimum of 8 10 years experience in SAP technical architecture or senior SAP technical roles, with exposure to standards, design review, and cross-team technical advisory activities.</li><li>Hands-on background in SAP technical roles, with expertise in SAP system architecture, integration architecture review, clean-core principles, and technical design assurance.</li><li>Experience with enterprise applications integrated with SAP, such as laboratory, environmental, operational, or other business systems used in OQ s landscape.</li><li>Experience in application development methodologies and integration techniques sufficient to review and govern designs without owning development or integration delivery.</li><li>Working experience in industries like Oil &amp; Gas, Energy and Utilities is preferable.</li><li>Experience reviewing or contributing to enterprise integration, APIs, and service-oriented architecture solutions.</li><li>Working knowledge of OQ s SAP-enabled Oil &amp; Gas business processes across relevant areas such as finance, procurement, maintenance, supply chain, projects, reporting, integrations, and asset operations.</li><li>Working knowledge of SAP S/4HANA, BW/BI, SAP GRC, Solution Manager, SAP BTP/CPI, SAP Cloud Connector, the SAP RISE operating model, SAP-managed service responsibilities, and related SAP technical components used across OQ s landscape.</li><li>Ability to assess SAP technical requirements in an Oil &amp; Gas operating context without assuming ownership of functional solution design, ABAP development, SAP Basis operations, SAP Security/GRC administration, or detailed integration delivery.</li><li>Strong stakeholder influence and collaboration skills, with the ability to guide technical teams and business stakeholders without direct reporting authority.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex SAP technical designs, identify risks, and recommend practical improvements.</li><li>Clear communication and presentation skills, with the ability to explain SAP technical topics to technical, business, audit, and management stakeholders.</li><li>Good planning and prioritization skills, with the ability to balance business urgency, risk, compliance, technical impact, and operational stability.</li><li>Forward-thinking mindset, with the ability to promote continuous improvement, standardization, resilience, and future-ready SAP technical practices.</li><li>Strong accountability mindset and business results orientation, with focus on secure, compliant, supportable, and business-aligned SAP solutions.</li><li>Customer-focused approach, with the ability to maintain constructive relationships with internal teams, SAP, vendors, and business users.</li><li>Strong understanding of SAP technical architecture, SAP S/4HANA landscapes, the SAP RISE operating model, SAP-managed service responsibilities, and SAP technical components relevant to enterprise environments.</li><li>Working knowledge of SAP technologies such as ABAP, Fiori/UI5, integration tools, BW/BI, SAP Basis concepts, and cloud/private cloud services sufficient to review technical designs and identify key risks.</li><li>Ability to review SAP technical specifications, solution designs, and change proposals for alignment with clean-core principles, approved extensibility patterns, security-by-design, performance, resilience, and operational supportability.</li><li>Good understanding of SAP security and compliance concepts, including access governance, privileged access, technical/generic users, segregation of duties, logging, monitoring, auditability, and vulnerability remediation.</li><li>Practical understanding of SAP integration and interface concepts, including data flow, interface monitoring, error handling, security, and ownership clarity across integration touchpoints.</li><li>Ability to identify SAP technical risks and recommend practical mitigation actions covering integration impact, compliance, performance, resilience, and supportability.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><br><p><strong>Duties and Responsibilities&nbsp;</strong><br>As Guest Relations Officer, I will assume full responsibility for the efficient operation in the following:&nbsp;<br>• Responsible for the daily operation of the telephone operators during the shift and administrative work.&nbsp;<br>• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.&nbsp;<br>• Handle all long distance and local calls and relay message if required.&nbsp;<br>• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.&nbsp;<br>• Assist in booking and taking requests for reservations for Restaurant, Spa and Kids’ Club.&nbsp;<br>• Ensure proper handover of all outstanding matters for follow-up at the end of the shift.&nbsp;<br>• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines.&nbsp;<br>• Ensure all equipment of the department is kept clean and in good working condition.&nbsp;<br>• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.&nbsp;<br>• Strictly adhere to LQA standards and guest comments.</p><br><p><strong>Qualifications</strong><br>To execute the position of Guest Relations Officer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><p>• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.<br>• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.<br>• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</p><br><p><i>The above is intended to provide an overview of the role and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i><br>&nbsp;</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p>The Senior Specialist Service Operations is a hands-on technical authority responsible for the day-to-day delivery, engineering, and continuous improvement of OTECH's core managed cybersecurity services with deep ownership of Vulnerability Management, Email Security, Web Application Security, and Endpoint Security service lines. The role serves as a senior point of escalation for the Service Operations team, drives complex client engagements end-to-end, and partners with the Team Lead on service strategy, technical governance, and team capability uplift. The Senior Specialist is expected to operate independently across the full-service lifecycle from onboarding and design through steady-state operations, incident response, and continuous service improvement while ensuring all delivery aligns with ITIL, ISO 20000, ISO 27001, and OTECH's contractual SLAs.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Vulnerability Management Service Delivery</strong></p><ul><li>Own end-of-the-end delivery of the Vulnerability Management service across the client portfolio.</li><li>Triage and prioritize vulnerabilities using risk-based scoring, threat context, and asset criticality.</li><li>Maintain the monthly vulnerability tracker and executive dashboards with clear remediation ownership.</li><li>Lead client review meetings and advise on remediation strategy at technical and management levels.</li></ul><p><strong>Email Security Service Delivery</strong></p><ul><li>Lead design, hardening, and operational support of managed email security platforms across client environments.</li><li>Drive migration and onboarding projects include cutover planning and post-migration validation.</li><li>Diagnose and remediate email authentication issues (SPF, DKIM, DMARC) and advise clients on email security strategy.</li><li>Act as senior escalation points for complex email security incidents.</li></ul><p><strong>Web Application Security Service Delivery</strong></p><ul><li>Own configuration, tuning, and remediation work for managed WAF services across client applications.</li><li>Author and refine WAF policies aligned with OWASP Top 10 and client business logic.</li><li>Produce change and remediation documentation to support client change advisory boards.</li><li>Provide expert support for application onboarding from discovery through steady-state handover.</li></ul><p><strong>Endpoint Security Service Delivery</strong></p><ul><li>Lead operational delivery of managed endpoint security services including deployment, agent health, and coverage assurance.</li><li>Conduct coverage gap analyses across client estates and produces client-facing remediation plans.</li><li>Tune detection rules and response playbooks in coordination with the SOC.</li><li>Support endpoint-related incident response including triage, containment, and root-cause analysis.</li></ul><p><strong>Stakeholder Coordination and Customer Communication</strong></p><ul><li>Serve as the senior technical interface for assigned clients across the four service lines.</li><li>Produce executive-level reports, technical briefings, and client review packs in English and Arabic where required.</li><li>Lead client onboarding and operational handover activities.</li><li>Proactively escalate risks, service degradation, and contractual deviations to the Team Lead.</li><li>Represent OTECH in client CAB, security review, and operational governance meetings.</li></ul><p><strong>Leadership, Mentoring, and Team Capability</strong></p><ul><li>Act as a technical mentor and escalation point for Specialist and Junior Specialist team members.</li><li>Lead peer knowledge-transfer sessions, technical workshops, and capability uplift initiatives.</li><li>Support the Team Lead in capacity planning, workload balancing, and individual development planning.</li><li>Deputize for the Team Lead in operational meetings and technical reviews when required.</li></ul><p><strong>Learning and Development</strong></p><ul><li>Maintain deep, current awareness of OTECH service portfolios, client contracts, and threat landscape developments.</li><li>Pursue advanced certifications across the four service pillars.</li><li>Actively contribute to internal communities of practice and represent OTECH at industry events where appropriate.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent. Master's degree preferred.</li><li>ITIL v4 Foundation mandatory.</li><li>At least one professional security certification required (e.g. CISSP, Security+, CySA+, CISM, CEH, OSCP, or GIAC).</li><li>Relevant vendor and technology certifications across vulnerability management, email security, web application security, and endpoint security platforms are strongly preferred.</li><li>5-7 years of hands-on experience in cybersecurity operations or managed security service delivery, with demonstrated technical depth across vulnerability management, email security, web application security, and endpoint security.</li><li>Prior MSSP or large enterprise SOC environment exposure is strongly preferred.</li><li>Advanced operational and engineering knowledge across the four service pillars: vulnerability management (scanning, risk-based prioritization, remediation tracking, and executive reporting); email security (platform administration, hardening, migration, and email authentication including SPF, DKIM, and DMARC); web application security (WAF policy design, tuning, and OWASP Top 10 mitigation); and endpoint security (EDR/XDR deployment, tuning, coverage assurance, and incident support).</li><li>Strong working knowledge of ITSM platforms, ITIL processes, scripting for automation and reporting, and client-facing communication including executive-level reporting.</li><li>Arabic/English bilingual capability is an advantage.</li></ul>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major</li> <li>3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major</li> <li>3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audit to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence. We believe our people are the reason behind our success, and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.</p><p>Manager Oman Air Holidays is accountable for the commercial performance, growth, profitability, and end-to-end management of Oman Air Holidays, including the platform, customer experience, product development, partnerships, payments, and performance. The role carries full P&amp;L responsibility and is expected to grow online and offline revenue through market opportunities, strategic partnerships, and innovative holiday products that leverage Oman Air s network.</p><p><strong>Business Leadership &amp; Commercial Management</strong></p><ul><li>Own revenue, profitability, commercial growth, and P&amp;L delivery.</li><li>Develop and execute the strategic roadmap, annual plans, budgets, forecasts, and growth initiatives.</li><li>Track KPIs, revenue targets, conversion, profitability, and customer lifetime value.</li></ul><p><strong>Holidays Platform Management &amp; User Experience</strong></p><ul><li>Manage OmanAirHolidays.com and related technology ecosystem, ensuring platform stability, scalability, and continuous enhancement.</li><li>Improve customer experience, search, merchandising, conversion, booking completion, content accuracy, pricing, and product quality.</li></ul><p><strong>Product Development &amp; Destination Management</strong></p><ul><li>Develop holiday products, stopover packages, destination experiences, and seasonal offers aligned to Oman Air s network and demand trends.</li><li>Create differentiated experiences for inbound, outbound, transit, leisure, and business customers.</li></ul><p><strong>Offline Sales &amp; Business Development</strong></p><ul><li>Grow offline holiday channels, including MICE, religious groups, GIT, FIT, corporate, educational, and special-interest travel.</li><li>Build relationships with travel agencies, tour operators, corporate customers, and industry stakeholders.</li></ul><p><strong>Tourism Partnerships &amp; Industry Engagement</strong></p><ul><li>Establish partnerships with tourism boards, DMCs, hotels, tour operators, government entities, and industry associations.</li><li>Collaborate with the Ministry of Heritage ,Tourism &amp; industry partners to support tourism development.</li><li>Strengthen Oman Air s Stopover Programme and promote Oman Air Holidays at relevant trade forums.</li></ul><p><strong>Payments &amp; Commercial Operations</strong></p><ul><li>Oversee payment solutions, booking fulfilment, financial controls, governance, risk processes, and provider coordination.</li></ul><p><strong>Stakeholder &amp; Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Revenue Management, Commercial &amp; Sales, Finance, Product Management, Digital Commerce, Performance Marketing, Procurement, Customer Experience, Network Planning, and Operations to align commercial, customer, and operational goals.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Lead, develop, and mentor a team of 2 4 professionals with clear objectives, KPIs, and development plans.</li><li>Perform any other related tasks as assigned by the Management.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel &amp; Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&amp;L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge &amp; Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p><strong>Success Measures</strong></p><ul><li>The successful candidate will be evaluated on revenue growth, profitability and P&amp;L delivery, online and offline sales growth, stopover programme performance, website conversion and user experience improvements, partnership development, tourism promotion outcomes, customer satisfaction, repeat purchase, team capability, and contribution to inbound tourism and network stimulation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Management, Tourism, Hospitality, Travel &amp; Tourism, or related field.</li><li>Minimum 8 years experience in airline holidays, tour operating, online travel, destination management, tourism, or related industries.</li><li>Proven commercial leadership, business growth, and P&amp;L management experience.</li><li>Strong understanding of holiday packaging, tourism distribution channels, travel ecosystem dynamics, booking platforms, travel technology, and digital commerce.</li><li>Experience managing strategic partnerships and supplier relationships.</li><li>Preferred Master's Degree, preferably an MBA or related discipline.</li><li>Experience in airline holidays, airline retailing, tourism development, or destination marketing.</li></ul><p><strong>Knowledge &amp; Skills</strong></p><ul><li>Deep understanding of airline holidays, travel packaging, distribution, and destination marketing.</li><li>Strong digital commerce, travel technology, customer journey, and user experience expertise.</li><li>Payment ecosystem knowledge and commercial payments understanding.</li><li>Revenue, profitability, analytics, and performance management.</li><li>Commercial negotiation, contract management, strategic planning, and execution.</li><li>Project, stakeholder, leadership, people development, presentation, communication, and relationship management skills.</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in English (written and spoken) is mandatory.</li><li>Arabic language skills are preferred but not mandatory.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the general direction of OQ8 COO, the Head of Operational Excellence manages and oversees OQ8 s Operational Excellence initiatives strategic people initiatives. Create a culture of Continuous Improvement that will create tangible value and elevate the maturity of OQ8 s refinery operations by adopting best practices and structured problem-solving tools and improvement methodologies. Simplify processes to improve productivity and quality, remove waste and reduce costs. Provide technological and economic know-how for OQ8 Refining development to drive profitability within organic and non-organic growth and to achieve compliance with internal and external (legal) requirements.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Oman s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Tasks and Responsibilities:</strong></p><p>Develop, champion, and implement the OQ8 strategy for Operational Excellence, translating its vision into a definitive action plan that drives exceptional value across the businesses.</p><p><strong>Projects</strong></p><p>Capital investment projects for sustainable technical and economic development</p><p>Planning, evaluation and control of entire refinery investment portfolio until project budget release</p><p>Developing Technical Development &amp; Economics capability to support front end development of measures and investment projects</p><p>Providing technical expertise in time, cost and technical quality from phase Feasibility and participating in overall project definition and project set up</p><p>Providing technical expertise optimum in life-cycle-costs in consideration of legal and technical applicable regulations and standards</p><p>Providing technical expertise in legal compliance relevant and technical issues for project realization</p><p><strong>Product Quality and Production</strong></p><p>Develop and implement Product Quality Management Frameworks, Product Quality Policies, and managing Product Quality improvements.</p><p>Develop effective organization and efficiency in Lab activities</p><p>Development and improvement of products including evaluation of components and additives</p><p><strong>Energy, Loss, Mass Balance, Metering</strong></p><p>Performance management of energy &amp; loss (flaring, transit, BS&amp;W, fugitive, unaccounted, etc.), including benchmarks, performance, improvement</p><p>Execute best practices associated with hydrocarbon/oil accounting, including processes, tools, and data</p><p>Develop and implement management practices.</p><p><strong>Digitalization &amp; Integrated Management System (IMS) for Downstream Assets</strong></p><p>Experience using digitization and IMS to support operational excellence in the above areas</p><p>Experience with the deployment and use of these systems, including supporting management changes processes.</p><p><strong>Process Safety</strong></p><p>Identify gaps in process safety management processes and develop measures to close them</p><p>Analyze the RCA process how it is implemented and used in the organization; define potential for improvements</p><p>Check the effective learning out of incidents implementation and define improvement potentials</p><p>Provide expertise in change management, HAZOP, MOC</p><p><strong>People Management:</strong></p><p>Analyze culture of leader s interaction and develop programs to improve business behavior of leadership team</p><p>Analyze deficits in following procedures in operator s day-to-day work and develop measures to close gaps</p><p>Analyze leadership capability of shift supervisors and develop leadership trainings to close the gap</p><p><strong>Production</strong></p><p>Analyze deficits in sustainable, safe and profitable production in time, quality and volume.</p><p>Engage and influence senior leaders across Operations, Commercial, and other functions. Lead high-impact, cross-functional teams using advanced Lean and Continuous Improvement methodologies to solve complex business problems.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in engineering (Chemical and Mechanical)</li><li>MBA in Operations Management, preferred.</li><li>16 years of relevant experience in Oil &amp; Gas Refinery Industry with specific areas on:</li><ul><li><strong>1- Downstream Benchmarking and KPIs:</strong> Deep expertise in the basis and use of downstream benchmarking and performance management, including refining and petrochemical processes. Expertise with Solomon is essential, but experience must extend into other metrics that support day-to-day, month-to-month assessment of performance.</li><li><strong>2- Process Surveillance:</strong> Experience in processes and practices around process surveillance and intervention, including minimum requirements and links to Downstream performance and benchmarking. Experience working with Operations and Technical to implement/improve availability</li><li>Expertise in managing a business transformation matrix</li><li>Expertise in Advanced Process Control (APC)</li><li>Exposure in Simulation Software</li><li><strong>Soft &amp; Leadership</strong> Management &amp; leadership skills</li><li>Stakeholder management</li><li>Detailed-oriented with excellent organizing and planning skills.</li><li>Ability to establish and maintain effective working relations with people in a multi-cultural environment</li><li>Ability to work on own initiative</li><li>Good communication skills &amp; interpersonal skills.</li><li>Ability to be flexible, motivated, resourceful, and organized to work in a multi-functional role</li><li>Builds expert knowledge in our organization and conveys knowledge to others</li><li><strong>Technical:</strong> Computer literate with expertise in MS Office.</li><li>Detailed oriented with excellent organizing and planning skills.</li><li>Ability to think strategically and to ensure that refinery issues are addressed in the strategy and operational plans</li><li>Ability to identify staff s needs and provide appropriate solutions.</li></ul></ul><p></p></section>

<p>The Manager Business Transformation will lead and deliver enterprise-wide operational transformation initiatives across the bank to include branches and Back-Office Operations. The role is accountable for driving end-to-end process re-engineering, digital transformation, system implementation, and operational risk enhancement initiatives to ensure:</p><ul><li>Superior customer experience</li><li>Operational efficiency and cost optimization</li><li>Strong internal controls and fraud prevention</li><li>Regulatory compliance and audit readiness</li><li>Adoption of emerging technologies and automation</li></ul><p>This role requires a self-driven change leader who combines strategic thinking with hands-on execution capability and can independently drive initiatives while effectively managing cross-functional teams.</p><p><strong>Principal Accountabilities</strong></p><ol><li><strong>Enterprise Process Transformation</strong><ul><li>Identify high-impact transformation opportunities across branches and operations.</li><li>Conduct detailed End-to-End (E2E) analysis of As-Is processes.</li><li>Perform GAP analysis covering efficiency, control weaknesses, fraud risk exposure, and compliance gaps.</li><li>Redesign processes aligned with best practices, regulatory requirements, and digital enablement.</li><li>Lead implementation from concept to post-go-live stabilization.</li></ul></li><li><strong>Core Banking &amp; BPM Implementation Leadership</strong><ul><li>Act as Business Lead in Core Banking transformation projects (e.g. implementation / upgrades).</li><li>Lead BPM implementation initiatives (e.g., Newgen or similar workflow automation platforms).</li><li>Draft and review:<ul><li>Business Requirement Documents (BRD)</li><li>Functional Specifications</li><li>Solution Design Documents</li><li>UAT strategy and execution</li></ul></li><li>Ensure seamless integration between core systems, digital platforms, and operational workflows.</li></ul></li><li><strong>Digital &amp; Automation Enablement</strong><ul><li>Identify opportunities for:<ul><li>Robotic Process Automation (RPA)</li><li>Artificial Intelligence (AI)-enabled decision tools</li><li>Workflow automation</li><li>Process digitization</li><li>Open Banking and API integration</li></ul></li><li>Drive reduction of manual intervention and operational risk.</li><li>Ensure technology adoption improves both customer journey and employee productivity.</li></ul></li><li><strong>Operational Risk, Fraud &amp; Controls Enhancement</strong><ul><li>Embed strong preventive and detective controls within redesigned processes.</li><li>Minimize internal and external fraud exposure.</li><li>Ensure alignment with regulatory requirements and internal audit standards.</li><li>Partner with Risk, Compliance, and Internal Audit to proactively close control gaps.</li></ul></li><li><strong>Project &amp; Change Management</strong><ul><li>Lead multiple transformation projects simultaneously.</li><li>Manage cross-functional teams including IT, Operations, Branches, Risk, and Vendors.</li><li>Conduct Steer Cos, working groups, stakeholder alignment sessions.</li><li>Ensure structured communication to impacted stakeholders.</li><li>Drive user adoption and behavioral change across the organization.</li></ul></li><li><strong>Governance &amp; Management Reporting</strong><ul><li>Develop and publish structured MIS dashboards for:<ul><li>Transformation pipeline</li><li>Benefits realization</li><li>Risk mitigation status</li><li>Project milestones</li></ul></li><li>Provide management updates to Executive Leadership.</li><li>Ensure clear tracking of ROI and operational impact.</li></ul></li></ol><p><strong>Desired Candidate Profile</strong></p><h2>Requirements and Personal Specifications</h2><p>We are looking for a transformational leader with strong banking domain expertise.</p><ul><li>Minimum 10+ years of banking / financial services experience.</li><li>Minimum 6+ years in Business Transformation / Change Management roles.</li><li>Strong hands-on experience in:<ul><li>Branch Operations</li><li>Back-office Operations</li><li>Core Banking Implementation (T24 preferred)</li><li>BPM systems (Newgen or equivalent)</li></ul></li><li>Experience leading large-scale operational transformation initiatives.</li></ul><h3>Technical &amp; Functional Competencies</h3><ul><li>Core Banking Systems (T24 preferred)</li><li>BPM / Workflow Automation (Newgen preferred)</li><li>Process Re-engineering &amp; Lean methodology</li><li>Operational Risk &amp; Control Framework</li><li>Regulatory compliance implementation</li><li>RPA and AI exposure preferred</li></ul><h3>Leadership &amp; Behavioral Competencies</h3><ul><li>Self-driven and results-oriented</li><li>Ability to work independently and take ownership</li><li>Strong stakeholder management skills</li><li>Ability to influence senior leadership</li><li>Strong analytical and problem-solving skills</li><li>Hands-on executor (not only strategic thinker)</li><li>Able to manage teams while also performing ad-hoc deep-dive tasks</li></ul><h3>Qualifications</h3><ul><li>MBA or equivalent postgraduate qualification</li><li>Lean Six Sigma Black Belt</li><li>PMP / PMI certification preferred</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>SUMMARY OF ROLE:</b></p> <p>The Application Support Analyst is responsible for ensuring the stability, availability, and optimal performance of enterprise and core banking applications. The role provides end-to-end application support, incident and problem management, system monitoring, and coordination with internal teams and vendors to ensure uninterrupted banking operations while maintaining compliance with bank policies and regulatory requirements.</p> <p> </p> <p>KEY RESPONSIBILITIES:</p> <p>Responsibilities</p> <p>Application Support &amp; Operations</p> <p> Provide day-to-day support for enterprise and banking applications to ensure high availability, system stability, and minimal downtime.</p> <p> Deliver Level 2 and Level 3 applications support and act as an escalation point for critical system issues.</p> <p> Monitor system performance, conduct regular health checks, and ensure data integrity across integrated platforms.</p> <p> </p> <p>Incident &amp; Problem Management</p> <p> Aanage application incidents, including investigation, root cause analysis, resolution, and post-incident reviews.</p> <p> Coordinate closely with infrastructure teams and vendors to resolve complex application issues within agreed SLAs.</p> <p> Track and manage service requests, incidents, and change tickets in line with ITIL processes.</p> <p> </p> <p>Change, Release &amp; Deployment Support</p> <p> Support system deployments, upgrades, patches, and enhancements in coordination with change and release management teams.</p> <p> Participate in testing activities to ensure system changes are implemented with minimal business disruption.</p> <p> Ensure proper documentation and approvals are in place for all system changes.</p> <p> </p> <p>Integration &amp; Technical Coordination</p> <p> Support application integrations and data flows between enterprise systems using APIs, middleware, and interface monitoring tools.</p> <p> Work closely with business users to understand functional requirements and translate them into technical support solutions.</p> <p> </p> <p>Business Continuity &amp; Disaster Recovery</p> <p> Participate in disaster recovery drills and ensure application readiness for business continuity.</p> <p> Support production continuity planning and recovery activities for critical systems.</p> <p> </p> <p>Team Management &amp; Leadership</p> <p> Support the day-to-day supervision of the application support team to ensure effective service delivery and adherence to SLAs.</p> <p> Allocate and monitor team workload to ensure timely resolution of incidents, requests, and system issues.</p> <p> Act as an escalation point for critical application issues and ensure proper coordination with internal teams and vendors.</p> <p> Provide guidance, coaching, and on-the-job support to team members to enhance technical capabilities and performance.</p> <p> Monitor team performance and ensure compliance with IT policies, procedures, and operational standards.</p> <p> Promote continuous improvement within the team to enhance efficiency, system performance, and service quality.</p> <p> Support knowledge sharing, documentation practices, and cross-training within the team to ensure operational continuity.</p> <p> </p> <p>Process Innovation, Automation &amp; Digitalization:</p> <p> Drive continuous process improvement through innovative, automated, and digital solutions once required</p> <p> </p> <p>Business Control &amp; Governance</p> <p> Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.</p> <p> </p> <p>Self/People Development &amp; Continuous Learning:</p> <p> Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.</p> <p> </p> <p> <strong>Requirements</strong> </p> <p> Omani nationals only</p> <p> Bachelor s degree in Computer Science, Information Technology, or a related field. ITSM Certificate is preferred</p> <p> Minimum 8 years of IT experience, with a focus on managing card systems, ATM/CDM/FFM, Switch, and related banking technologies</p></div></section>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries, illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>