Telesales Jobs in Oman

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <strong>Customer service:</strong><br> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <strong>Grooming / attitude / knowledge:</strong><br> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <strong>Merchandise:</strong><br> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <strong>Process:</strong><br> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position Objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key Responsibilities</h4> <p><strong>Customer Service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / Attitude / Knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all visual merchandising guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to outside parties.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p> <h4>Key responsibilities</h4> <strong>Customer service:</strong><br> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <strong>Grooming / attitude / knowledge:</strong><br> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <strong>Merchandise:</strong><br> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward / outward and maintain the report of the same.</li> </ul> <strong>Process:</strong><br> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning / end of the shifts.</li> <li>Issue receipts / refunds / change to the customers correctly.</li> <li>Process the payments by cash / credit cards / vouchers / automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to the outside party.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / attitude / knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward/outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning/end of the shifts.</li> <li>Issue receipts, refunds, and change to the customers correctly.</li> <li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to outside parties.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p> <p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager/assistant store manager.</p> <h4>Key responsibilities</h4> <p><strong>Customer service:</strong></p> <ul> <li>Greet the customers and assist them in selecting the right product.</li> <li>Convert the window shoppers to ultimate buyers.</li> <li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li> <li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li> <li>Must be updated about the various brands of the group for suggestive selling to the customers.</li> </ul> <p><strong>Grooming / attitude / knowledge:</strong></p> <ul> <li>Must be presentable and well-groomed at all times.</li> <li>Flexible to work for extended hours during the sale period.</li> <li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li> <li>Flexible to work for extended hours during the sale period.</li> </ul> <p><strong>Merchandise:</strong></p> <ul> <li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li> <li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li> <li>Record the inventory inward/outward and maintain the report of the same.</li> </ul> <p><strong>Process:</strong></p> <ul> <li>Handle the POS (Point of Sale) / billing counter efficiently.</li> <li>Tally money in the cash till during the beginning/end of the shifts.</li> <li>Issue receipts, refunds, and change to the customers correctly.</li> <li>Process the payments by cash, credit cards, vouchers, or automatic debits.</li> <li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li> <li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li> <li>Adhere to SOP and loss prevention policies.</li> <li>Maintain confidentiality of the sales figures to outside parties.</li> </ul></p><p></p>

<p><br></p><p>Prepare accurate invoices with VAT, using approved prices and discounts.</p><p><br></p><p>Collect cash and card payments and give a receipt for every sale.</p><p><br></p><p>Handle returns and credit sales only with the manager’s approval.</p><p><br></p><p>Keep the cash safe and the drawer locked.</p><p><br></p><p>Balance cash and card totals at day end and send the report to Accounts.</p><p><br></p><p>Report any shortage or excess to the Branch Manager the same day.</p><p><br></p><p>Serve customers politely and quickly</p>

<p>OUTDOOR SALES EXECUTIVE – FILTERS &amp; HEAVY EQUIPMENT PARTS</p><p><br></p><p>Requirements:</p><p>• Minimum 3–5 years' GCC experience in filters, lubricants, truck parts or heavy-equipment spare parts</p><p>• Existing contacts with road contractors, transport companies, equipment owners, workshops, quarries, crusher plants and fleet operators will be highly preferred</p><p>• Capable of developing new customers and managing regular fleet/filter requirements</p><p>• Technical ability to understand equipment models and filter applications</p><p>• Oman driving licence preferred</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p>The HR Business Partner acts as a trusted advisor to senior line management on all Human Resource Management matters. This role requires a deep understanding of the business to implement HR strategies that support business growth. It emphasizes building a performance-focused culture, ensuring meritocracy and diversity, and complying with group HR policies. The role also includes developing succession plans, managing learning and development, and facilitating organizational change to optimize the workforce and financial resources.</p><p><br></p><p><b>What You Will Do:</b></p><p>Strategy</p><ul><li>In liaison with the Business MD, GM HR, and Group HR Director, create an HR strategy for the Store and develop the annual HR Plan.</li><li>Communicate plans and progress against the plan to the HR Function and Business Units.</li><li>Foster a continuous improvement environment for HR Activities within Business Units.</li></ul><p>&nbsp;</p><p>Capability</p><ul><li>Ensure new employees are properly inducted and supported to quickly become productive.</li><li>Develop succession plans and retention strategies for key talent and positions.</li><li>Formulate and implement performance management plans to improve performance or assist with exits from the organization.</li><li>Liaise with the Group Training Department to ensure delivery of appropriate training initiatives.</li><li>Identify and address training needs for key high-potential staff.</li></ul><p>&nbsp;</p><p>Commercial</p><ul><li>Act as a trusted business partner and coach to senior line management.</li><li>Consult and support line managers across the business units.</li><li>Measure and improve employee engagement within the business units.</li><li>Advise and mentor management and HR team on people-related issues.</li><li>Facilitate change and transition as a change agent for the organization.</li></ul><p>&nbsp;</p><p>Workforce Optimisation</p><ul><li>Advise and support the creation and management of a lean, multi-skilled workforce.</li><li>Facilitate the implementation of business structure reorganization for efficiency.</li><li>Communicate organizational messages and monitor feedback within business units.</li><li>Ensure compliance with localization policy and targets.</li></ul><p>&nbsp;</p><p>Financial</p><ul><li>Provide regular financial reporting of employee costs to line management.</li><li>Conduct annual manpower budgeting exercises accurately and efficiently.</li><li>Create, manage, and obtain approval for the HR Department budget.</li><li>Ensure HR Team adherence to business financial systems and processes.</li></ul><p>&nbsp;</p><p>People Management and Development</p><ul><li>Prepare action plans for individuals and teams for sales leads and prospects.</li><li>Provide timely performance feedback to senior management.</li><li>Lead a culturally diverse team of sales staff with effective leadership.</li><li>Ensure competent staff selection and ongoing motivation, training, and development.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><ul><li>Change Management expertise.</li><li>Strong organizational and performance management skills.</li><li>Proficient in analytical skills and financial modeling.</li><li>Excellent communication and problem-solving skills.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><ul><li>Human Resource, Psychology, or Business Management Degree.</li><li>CIPD qualification desirable.</li><li>Minimum five years HR Generalist experience.</li><li>Previous experience as a HR Business Partner.</li></ul><p><br></p></div>

<p>QUALIFICATION</p><p><br></p><p>Bachelors / Master’s Degree</p><p><br></p><p><br></p><p>EXPERIENCE</p><p><br></p><p>* 8–12 Years’ Experience in Buying / Procurement</p><p><br></p><p>* Mandatory FMCG / Retail / Supermarket Experience</p><p><br></p><p><br></p><p>KEY REQUIREMENTS</p><p><br></p><p>* Strong Supplier Negotiation &amp; Vendor Management</p><p><br></p><p>* Category Management &amp; Inventory Planning</p><p><br></p><p>* GP, NP, GMROI &amp; Profitability Knowledge</p><p><br></p><p>* Local &amp; International Purchasing</p><p><br></p><p>* BDA &amp; Trade Deal Management</p><p><br></p><p>* Power BI &amp; Strong Analytical Skills</p><p><br></p><p><br></p><p>PREFERRED</p><p><br></p><p>GCC Experience – Added Advantage</p><p><br></p><p><br></p><p>KEY RESPONSIBILITIES</p><p><br></p><p>* Lead Buying &amp; Procurement Operations</p><p><br></p><p>* Manage Supplier Relationships &amp; Negotiations</p><p><br></p><p>* Drive Category Growth &amp; Profitability</p><p><br></p><p>* Optimize Inventory, Pricing &amp; Product Assortment</p><p><br></p><p>* Plan Promotions &amp; Supplier Trade Deals</p><p><br></p><p>* Monitor Sales, Purchase &amp; Profit Performance</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p><strong>Purpose</strong> Lead the delivery of OMRAN's South Cluster - including Janaen Salalah, Khor Rori and other current or potential projects in the South - as the single accountable owner for scope, cost, schedule, quality, HSE and stakeholder outcomes across all active phases. The General Manager is responsible for operating the approved cluster delivery model within OMRAN's stage-gate framework, ensuring that projects are delivered in accordance with approved master plans, design standards, technical requirements, business plans and delegated authorities, while coordinating effectively with central functions and representing OMRAN with key stakeholders in Dhofar.</p><p><strong>Responsibilities</strong></p><p><strong>Strategic Contribution</strong></p><ul><li>Translate the approved South Cluster business plan, destination strategy and development priorities into an integrated portfolio delivery plan for Janaen Salalah, Khor Rori and other assigned projects.</li><li>Act as the single accountable owner for the South portfolio across the full development life cycle, ensuring alignment of scope, cost, schedule, quality, HSE and commercial outcomes.</li><li>Sponsor projects and phase releases through the applicable G0-G6 stage-gates within delegated authority, ensuring that required evidence, business cases and recommendations are robust and timely.</li><li>Maintain a strong understanding of real-estate, tourism, hospitality and residential market dynamics relevant to the South portfolio and use market evidence to inform development and monetization decisions.</li></ul><p><strong>Leadership</strong></p><ul><li>Lead, build and develop the South Cluster delivery team, including project managers, PMO/project controls, commercial and handover resources and other assigned personnel.</li><li>Set clear accountabilities, objectives and performance expectations for the cluster team and create a culture of ownership, transparent reporting, collaboration and delivery discipline.</li><li>Develop Omani project leadership capability through coaching, knowledge transfer, succession planning and meaningful delegation.</li></ul><p><br></p><p><strong>Education &amp; Experience</strong></p><ul><li>Bachelor's degree in Engineering, Construction Management, Architecture, Quantity Surveying, Real Estate or a related discipline; PMP, chartered status or equivalent professional qualification is an advantage.</li><li>A minimum of 15 years of relevant real-estate, destination or development delivery experience, including at least 5 years leading multi-project portfolios at Project Director, Development Director or General Manager level.</li><li>Proven track record of delivering a master-planned community, resort or mixed-use destination through multiple phases, preferably including residential build-to-sell components.</li><li>Strong experience in residential development, including off-plan sales, escrow requirements, phased construction and customer handover.</li><li>Extensive experience managing consultants and contractors, with strong commercial knowledge of cost management, contracts, claims and variation control.</li><li>Experience operating in stage-gated, PMO-driven and matrix delivery environments with central design and technical authorities.</li><li>Proven government and community stakeholder-management experience; familiarity with Dhofar or southern Oman is a distinct advantage.</li><li>Strong HSE leadership and demonstrated sensitivity to environmental, coastal, archaeological and heritage constraints.</li><li>Arabic is strongly preferred given the local stakeholder environment.</li></ul><p><strong>Key Skills &amp; Competencies</strong></p><p><strong>Functional</strong></p><ul><li>Portfolio and multi-project development leadership across the full development life cycle.</li><li>Strong commercial, financial and cost-management capability, including budget control, contracts, claims and variations.</li><li>Ability to interpret and challenge business cases, project financials, cash flows and key development indicators.</li><li>Strong project controls, programming, risk, issue and change_x0002_management capability.</li><li>Sound understanding of master planning, design management, infrastructure, utilities, construction, commissioning and handover.</li><li>Strong understanding of stage-gate governance, delegated authority and matrix delivery structures.</li><li>Ability to lead multidisciplinary teams and manage complex stakeholder interfaces across multiple concurrent projects.</li></ul><p><strong>Behavioral</strong></p><ul><li>Visible and decisive leadership with strong accountability for delivery outcomes.</li><li>Excellent communication, stakeholder-management, influencing and negotiation skills.</li><li>Commercially sharp, calm under multi-site pressure and able to make balanced decisions with incomplete information.</li><li>High standards of integrity, transparency and accuracy in reporting.</li></ul><p><strong>Key Relationships</strong></p><p><strong>Internal</strong></p><ul><li>Chief Development Officer.</li><li>South Cluster project managers, PMO/project controls, commercial, handover and other cluster resources.</li><li>Design &amp; Master Planning and Technical Services.</li><li>Capital Procurement &amp; Contracts, Finance, Legal/GRC and HSE.</li><li>Sales &amp; Leasing, Asset Management, Destinations Management and other relevant OMRAN functions.</li></ul><p><strong>External</strong></p><ul><li>Dhofar Municipality, relevant ministries, utility providers and other government authorities.</li><li>Project management consultants, designers, engineers, cost consultants, contractors and specialist advisers.</li><li>Customers, investors, community representatives and other project stakeholders, as applicable.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering, Construction Management, Architecture, Quantity Surveying, Real Estate or a related discipline; PMP, chartered status or equivalent professional qualification is an advantage.</li><li>A minimum of 15 years of relevant real-estate, destination or development delivery experience, including at least 5 years leading multi-project portfolios at Project Director, Development Director or General Manager level.</li><li>Proven track record of delivering a master-planned community, resort or mixed-use destination through multiple phases, preferably including residential build-to-sell components.</li><li>Strong experience in residential development, including off-plan sales, escrow requirements, phased construction and customer handover.</li><li>Extensive experience managing consultants and contractors, with strong commercial knowledge of cost management, contracts, claims and variation control.</li><li>Experience operating in stage-gated, PMO-driven and matrix delivery environments with central design and technical authorities.</li><li>Proven government and community stakeholder-management experience; familiarity with Dhofar or southern Oman is a distinct advantage.</li><li>Strong HSE leadership and demonstrated sensitivity to environmental, coastal, archaeological and heritage constraints.</li><li>Arabic is strongly preferred given the local stakeholder environment.</li></ul>

<p>Position Information Summary The After Sales Manager is responsible for leading and managing all after-sales operations for trucks and buses, ensuring high levels of customer satisfaction, service quality, and profitability. The role oversees workshop operations, spare parts availability, warranty administration, service contracts, and customer support while ensuring compliance with manufacturer standards and company policies.</p><p>Reporting To: Chief Executive Officer</p><p>Key Responsibilities</p><ul><li>Manage the overall after-sales business, including workshop, spare parts, warranty, and field service operations.</li><li>Develop and implement strategies to improve customer satisfaction, retention, and service revenue.</li><li>Ensure efficient workshop operations, including job planning, productivity, quality control, and timely vehicle delivery.</li><li>Monitor and improve key performance indicators (KPIs) such as workshop efficiency, technician productivity, first-time fix rate, and customer satisfaction.</li><li>Oversee spare parts inventory management to ensure optimum stock levels and parts availability.</li><li>Manage warranty claims, ensuring accurate documentation and timely submission in line with manufacturer requirements.</li><li>Build and maintain strong relationships with fleet customers and key accounts through regular visits and proactive support.</li><li>Lead, coach, and develop service advisors, workshop supervisors, technicians, and parts personnel.</li><li>Ensure compliance with health, safety, environmental, and quality standards.</li><li>Prepare annual budgets, monitor expenses, and achieve departmental profitability targets.</li><li>Analyze service performance reports and implement continuous improvement initiatives.</li><li>Coordinate with sales, technical support, and manufacturers on product issues, recalls, and service campaigns.</li><li>Ensure all service processes comply with manufacturer guidelines and company policies.</li><li>Handle customer complaints professionally and ensure timely resolution.</li><li>Identify opportunities to increase after-sales revenue through maintenance contracts, value-added services, and customer loyalty programs.</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field.</li><li>Professional certifications in automotive or commercial vehicle service management are an advantage.</li></ul><p>Experience</p><ul><li>Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management</li><li>Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer.</li><li>Experience in establishing and managing workshop operations, spare parts, warranty, and customer service.</li><li>Experience in Dealer and Service Partner Management</li></ul><p>Required Skills</p><ul><li>Strong leadership and team management skills.</li><li>Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes.</li><li>Understanding of dealer management systems (DMS), ERP systems, and workshop management software.</li><li>Strong financial and budget management skills.</li><li>Excellent customer relationship and conflict resolution abilities.</li><li>Analytical and problem-solving skills.</li><li>Effective communication and negotiation skills.</li><li>Ability to work under pressure and achieve performance targets.</li><li>Proficiency in Microsoft Office applications.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Customer Satisfaction Index (CSI)</li><li>Workshop productivity and efficiency</li><li>Technician utilization rate</li><li>First-time fix rate</li><li>Service revenue growth</li><li>Spare parts sales growth</li><li>Warranty claim accuracy and recovery</li><li>Vehicle turnaround time</li><li>Customer retention rate</li><li>Department profitability</li><li>Health and safety compliance</li></ul><p>Technical Competencies</p><ul><li>Commercial Vehicle Diagnostics</li><li>Workshop Operations</li><li>Fleet Maintenance</li><li>Warehouse &amp; Inventory Management</li><li>ERP Systems (SAP/Odoo)</li><li>Warranty Systems</li><li>Technical Reporting</li><li>Root Cause Analysis</li><li>Preventive Maintenance Planning</li><li>KPI Dashboard Development</li><li>Budgeting &amp; Financial Analysis</li><li>Contract &amp; SLA Management</li><li>Government Tender Support</li></ul><p>Language Requirements</p><ul><li>Fluent English (Mandatory) verbal and written.</li><li>Arabic (Mandatory) conversational and business communication with customers, government entities, and service partners.</li></ul><p>Other Requirements</p><ul><li>Middle East /Oman Driving License.</li><li>Willingness to travel extensively across the Sultanate of Oman and Middle east.</li><li>Ability to support customers personally during emergency breakdowns and critical fleet operations.</li><li>Strong understanding of Government procurement processes and public-sector customer expectations.</li></ul><p>Reporting Line</p><ul><li>Reports to: CEO / Dealer Principal / Aftersales Director</li><li>Direct Reports: Workshop Manager/Supervisor Service Advisors Parts Manager Warranty Administrator Field Service Team Technicians (directly or through supervisors)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in mechanical engineering, Automotive Engineering with Business Administration, or a related field. Professional certifications in automotive or commercial vehicle service management are an advantage. Minimum 10 years of experience in commercial vehicle after-sales operations, including preparing budgets and P&amp;L management. Minimum 5 years in a managerial role within a truck and bus dealership or commercial vehicle manufacturer. Experience in establishing and managing workshop operations, spare parts, warranty, and customer service. Experience in Dealer and Service Partner Management. Strong leadership and team management skills. Excellent knowledge of truck and bus maintenance, diagnostics, and repair processes. Understanding of dealer management systems (DMS), ERP systems, and workshop management software. Strong financial and budget management skills. Excellent customer relationship and conflict resolution abilities. Analytical and problem-solving skills. Effective communication and negotiation skills. Ability to work under pressure and achieve performance targets. Proficiency in Microsoft Office applications. Middle East /Oman Driving License. Willingness to travel extensively across the Sultanate of Oman and Middle east. Ability to support customers personally during emergency breakdowns and critical fleet operations. Strong understanding of Government procurement processes and public-sector customer expectations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>JOB PURPOSE</span></b></p><br><br><p>This role exists to ensure operational excellence in the end-to-end cash collection, Banking activities which include handling collection deposits in the bank, fund transfers management for clients. Petty cash management and expense reconciliations. General trade customer account reconciliations and corresponding with customers and sales team to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks and adhering to finance controls.</p><br><br><br><p><b><span>KEY RESPONSIBILITIES</span></b></p><br><br><br><ul><li>Daily Cash Management, Receive Cash /Cheques from the Sales Team and Reconciliation of daily collection.</li><li>Deposit of Cash and Cheque collection to Banks</li><li>Bank reconciliations</li><li>Petty cash management and prepare expense report monthly</li><li>Internal Fund transfer management for business operations as needed.</li><li>Handle supplier cheques and transfer arrangements</li><li>Conduct Monthly Customer account reviews with Sales team of General trade channels and liase with cape Gemini for allocations.</li><li>Customer order clearance for GT channel customers</li><li>Monthly Customer Statement and balance confirmation</li><li>Monthly meeting with the cash &amp; claims team and leadership to update on open actions, opportunities, or risks</li><li>Support on the Annual audit related queries</li></ul><br><p><b><span>REQUIRED QUALIFICATIONS</span></b></p><br><br><ul><li>Bachelor’s Degree, preferably in business/accounting/finance or supply chain</li><li>Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management</li><li>Experience of working with key information systems (Excel, SAP)</li><li>Excellent communication skills - Impactful and flexible communication</li></ul><br><br><p><b><span>PREFERRED QUALIFICATIONS</span></b></p><br><br><ul><li>Experience in working across cross-functional teams and with external stakeholders</li><li>Multitasking and ability to work with different ad hoc issues.</li><li>Strong business acumen, passion for high performance</li></ul><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Leadership</strong>&nbsp;</p><br><p>1. Build teamwork and enhance the team’s commitment to their work and the hotel.&nbsp;</p><br><p>2. Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.</p><br><p>&nbsp;3. Achieve a record of success in recruiting, interviewing and hiring people.(“Getting the right person in the right job”)</p><br><p>&nbsp;4. Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.&nbsp;</p><br><p>5. Actively and successfully train people for current assignments and future growth.&nbsp;</p><br><p>6. Set and communicate high performance standards.&nbsp;</p><br><p>7. Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.&nbsp;</p><br><p>8. Ensure all employees under your supervision are scheduled in accordance with business needs.&nbsp;</p><br><p><strong>Budgeting and Finance</strong></p><br><p>&nbsp;1. Prepare the annual business plan for all F&amp;B outlets.&nbsp;</p><br><p>2. Monitor the outlets’ budget and proactively implement corrective action where necessary.</p><br><p>&nbsp;3. Control cost whilst ensuring guests get value for money.&nbsp;</p><br><p><strong>Communication</strong></p><br><p>&nbsp;1. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.&nbsp;</p><br><p>2. Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.&nbsp;</p><br><p><strong>Other</strong></p><br><p>&nbsp;1. Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.</p><br><p>&nbsp;2. Maintain an efficient and effective administrative system.&nbsp;</p><br><p>3. Continue professional development by self-directed learning and participation in company sponsored training programs.</p><br><p>&nbsp;4. Keep abreast of developments affecting your field of expertise.&nbsp;</p><br><p><strong>Technical Expertise</strong></p><br><p>&nbsp;1. Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.</p><br><p>&nbsp;2. Attain the highest banquet yield achievable.</p><br><p>&nbsp;3. Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.</p><br><p>&nbsp;4. Ensure banquet, buffet set-up and banquet function themes are creative and in accordance with the hotel’s image.</p><br><p>&nbsp;5. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.&nbsp;</p><br><p>6. Work together with Marketing Communications to achieve high impact exposure of the hotel’s F&amp;B facilities in the market.</p><br><br><b>Qualifications:</b><br><ul><li><p><span>Minimum 4 years of experience in a Food &amp; Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.</span></p><br></li><li><p><span>Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred</span></p><br></li><li><span>Strong knowledge of luxury hospitality service standards and Food &amp; Beverage operations.</span></li><li><span>Strong commercial acumen with a proven track record of increasing F&amp;B sales and profitability.</span></li><li><span>Proficiency in F&amp;B management systems, POS systems, and other relevant hospitality software.</span></li><li><span>Excellent communication, leadership, and interpersonal skills.</span></li><li><span>Highly presentable, professional, and guest-focused.</span></li><li><span>Outgoing and energetic personality with strong relationship-building abilities.</span></li><li><span>Strong organizational, analytical, problem-solving, and decision-making skills.</span></li><li><span>Fluency in English; additional languages will be an advantage.</span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Job Description</p><br><p><b>Field Specialist – Drilling &amp; Completion Fluids </b></p><br><p><b>Are you an experienced Drilling &amp; Completion Fluids Engineer looking for a new challenge?</b><br><b>Do you enjoy being part of team that provides high-quality engineering for our customers?</b><br>&nbsp;</p><br><p><b>Be part of a successful team</b><br>Our Drilling Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations.<br>&nbsp;</p><br><p><b>Partner with the best</b><br>As a Field Specialist - Drilling &amp; Completion Fluids, you will provide on site services by measuring, testing and supervising the running of fluid mixing and pumping, including technical analysis and specific product and practical recommendations for controlling fluid properties under broad direction.</p><br><p><b>As a Field Specialist - Drilling &amp; Completion Fluids, you will be responsible for:</b></p><br><ul><li>Providing onsite services by measuring, testing, and supervising the running of fluid mixing and pumping.&nbsp;</li><li>Maintaining fluid properties at rig sites by accurately testing.&nbsp;</li><li>Managing inventory at customer well sites.&nbsp;</li><li>Ensuring effective customer service by keeping rig-site customers informed and creating solutions to problems.&nbsp;</li><li>Being trained in the prevention and cure of Lost Circulation and stuck pipe&nbsp;&nbsp;</li><li>Conducting sales calls at the field level or accompany Sales Representatives.&nbsp;</li><li>Assisting operations in providing customers with effective and environmentally safe drilling fluids.&nbsp;</li><li>Conducting all business activities in line with Baker Hughes policies</li></ul><p><b>Fuel your passion</b></p><br><p>To be successful in this role you will:</p><br><ul><li>Have a relevant bachelor's degree</li><li>Have 3-5 years of experience with Drilling &amp; Completion Fluids</li><li>Have basic product line knowledge.&nbsp;</li><li>Demonstrated industry experience.</li><li>Have demonstrated industry experience.&nbsp;</li><li>Have strong teamwork skills.</li></ul><p><b>Work in a way that works for you</b><br>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Talk to use for your preferred working arrangement during interview.</p><br><p><br><b>Working with us</b><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br>&nbsp;</p><br><p><b>Working for you</b><br>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.&nbsp; Join us, and you can expect:<br>Contemporary work-life balance policies and wellbeing activities</p><br><ul><li>Comprehensive private medical care options</li><li>Safety net of life insurance and disability programs</li><li>Tailored financial programs</li><li>Additional elected or voluntary benefits</li></ul>The Baker Hughes internal title for this role is: FIELD SPEC II - FLD </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p><p></p></section>

<p>Manage, develop and grow a selective portfolio of customers through face to face selling and strong negotiating skills, to deliver agreed margins and volumes along with the investments in the customer s sites with a ROACE of 15% minimum with in the budget Capex. The HBAM will cultivate partnership-based relationships with customers based on a clear understanding of CF range of CVPs, and knowledge of customer needs in order to deliver maximum value for both Shell and the customer. In addition, the HBAM will be expected to contribute to our growth aspirations through significant focus on development of new business.</p><p>Principal Accountabilities :</p><ul><li>Plan, monitor and achieve individual sales targets (i.e., C3+ margin, volume &amp; margin Performance, DSO, growth, outstanding and overdue, etc.)</li><li>Consistently apply Sales 1st Standards especially in bringing best in class structure for call/journey plan, calendar management, account plan and use of CRM tools to maximize customer facing time (8-12 visits per week)</li><li>Support the development of innovative and complex CVPs to be able to move from a supplier to a partner relationship in a value led environment.</li><li>Manage more aggressively value growth, with a deep understanding of value generation and financial dimensions (value drivers, P&amp;L impact of integrated offers, cash, DSO, ERR and cash impact of business deals).</li><li>Understand customers immediate/long term needs, business models, value drivers, challenges and opportunities to tailor offers and services to capture their businesses</li><li>Gain knowledge of market development, competitors offers strengths and weaknesses to create growth opportunities.</li><li>Increase the value for existing customers and Shell through value, cross and up selling.</li><li>Focus on acquisition of new business in line with CF customer strategy and defending the existing portfolio.</li><li>For new and existing customers, define and regularly review relevant customer relationship, behavioural and differentiated services levels.</li><li>Carry out price negotiations with customers, preparing quotations, proposals &amp; capex and agree on all operational requirements (including: price, contract, payment terms and services).</li><li>Review &amp; plan customer business, products, contracts, prices, credit terms, credit limits and debt management.</li><li>Comply with HSSE Live Saving Rules, Goal Zero and NI/PM reporting as per line requirement.</li><li>Act in a responsible and proactive way in handling HSSE matters including the customer s sites.</li><li>Sell our products across all customer segments.</li></ul><p>Key Challenges :</p><ul><li>Collaborate with relevant partners (credit, legal, finance).</li><li>Delivery through other functions of the business and/or through self-help functions for the customer (allowing the Account Managers to have their focus on sales).</li><li>Secure our future value and competitive position in a fierce competitive environment and an increasing environmental and societal pressures</li><li>Sustainable delivery of our promises day in day out.</li><li>Ability to influence without authority</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Job Knowledge, Skills &amp; Experience :</p><ul><li>Relevant bachelor s degree/Masters is an advantage.</li><li>Relevant sales experience or minimum 4 years experience in sales environment.</li><li>Good working knowledge of the customer operation and financials and knowledge of specialist sources of information in knowledge of CRM tools</li><li>Strong IT literacy on all Office Programs</li><li>Good knowledge of English</li><li>Proven/track record of competence in negotiation and dealing with external partners.</li><li>Strong interpersonal skills: ability to manage relationships at all levels.</li><li>Strong credibility (or proven willingness and capability to improve) in Personal and business skills.</li><li>Competences:</li><li>Selling and Negotiation Skill/Mastery</li><li>Customer Relationship Management Skill/Mastery</li><li>Market Awareness Skill</li><li>Customer Value Proposition Skill</li><li>Reseller Management Knowledge</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Libertex Group Overview Established in 1997, the Libertex Group is an international powerhouse with over 28 years of financial markets expertise.<br> Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends.<br> This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.<br> A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1® Team.<br> The Libertex Group in Numbers: • 28+ years of fintech experience • 3M+ clients worldwide • 700+ employees • 45+ international awards (for Libertex) • 300+ tradable assets (through Libertex) The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.<br> Main Responsibilities Manage and mentor a team of Business Development Managers (BDMs) focused on the GCC market.<br> Set and monitor individual and team sales targets, ensuring alignment with regional goals.<br> Develop and implement strategies to recruit and grow IBs, affiliates, and institutional partners.<br> Provide training and guidance to team members on market trends, sales techniques, and company offerings.<br> Coordinate with internal teams to streamline processes and enhance partner experience.<br> Analyse team performance, prepare reports, and present insights to senior management.<br> Attend and lead team participation in expos, conferences, and client meetings.<br> 21 working days of annual leave Work remotely whilst being part of a global team Udemy Business unlimited membership Professional and personal development opportunities in a fast-growing environment Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment.<br> We do not discriminate based on any characteristic protected by the law.<br> Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies.<br> Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.<br> Degree in Business Management, Marketing or any other relevant field.<br> At least 5 years of experience in Forex/CFD business development, with a focus on GCC, including 2 years in a team lead role.<br> Excellent command of Arabic and English language.<br> Proven success in managing and motivating high-performing sales teams.<br> Strong understanding of GCC financial markets, IB networks, and trading regulations.<br> Excellent leadership, coaching, and communication skills.<br></span> </div>

<p>TECHNICAL / SALES SUPERVISOR FILTER DIVISION</p><p><br></p><p style="font-size: 11px;">Minimum 7 10 years' experience in heavy-duty filters / spare parts</p><p style="font-size: 11px;">Strong knowledge of Oil, Fuel, Air, Hydraulic &amp; Fuel-Water Separator Filters</p><p style="font-size: 11px;">Excellent knowledge of OEM part numbers and cross-referencing</p><p style="font-size: 11px;">Familiar with major brands such as Donaldson, Fleetguard, MANN, Baldwin, WIX, Sakura and equivalent aftermarket products</p><p style="font-size: 11px;">Strong application knowledge for CAT, Komatsu, Volvo, Hitachi, Hyundai, JCB and other construction equipment</p><p style="font-size: 11px;">Good filter knowledge for MAN, Mercedes-Benz Actros, Volvo, Scania, Renault, Hino, Isuzu &amp; UD trucks</p><p style="font-size: 11px;">Capable of preparing opening stock, fast-moving SKU lists, reorder levels and product pricing</p><p style="font-size: 11px;">Experience in supplier evaluation, catalogue management and customer technical support</p><p style="font-size: 11px;">Previous Oman/GCC market experience highly preferred</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Conducts monthly audits to ensure compliance with company and brand standards.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Assists with regional and/or company-wide implementation of company best practices.</li> <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Models service behaviors that meet or exceed guest expectations.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>