Technical Analysts Jobs in Oman

<p><strong>Job Title: Security Cameras and Networking Systems Technician (Low Voltage)</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Installation, operation, and maintenance of surveillance cameras.</li><li>Installation, extension, and programming of network systems and low-voltage systems.</li><li>Diagnostics of faults and performing necessary maintenance.</li><li>Preparation and installation of network devices and linking them together.</li><li>Reading drawings and executing tasks according to technical specifications.</li><li>Testing systems and ensuring proper operation.</li><li>Preparing maintenance reports and completed works.</li></ul><p><strong>Requirements:</strong></p><ul><li>Appropriate technical qualification.</li><li>Experience in installing and maintaining surveillance cameras and network systems.</li><li>Good knowledge of low-voltage systems.</li><li>Ability to handle networking and surveillance devices.</li><li>Commitment, accuracy, and ability to work in the field.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Equity Research Analyst – Oil &amp; Gas / Natural Resources <p>Sector Focus: Oil &amp; Gas, Natural Resources, Mining<br>Geographic Focus: Oman &amp; Central Asia</p><br> About the Role <p>An established Equity Research team is looking to hire a Junior Equity Research Analyst to join its growing research platform, based full-time in Oman.</p><br> <p>The team is currently focused on Omani equities, with plans to expand its coverage into Central Asia and broader natural resources markets. The successful candidate will play an important role in developing this additional coverage, with exposure across both equities and commodities.</p><br> Sector Coverage <p>The team specialises in:</p><br> <ul> <li>Oil &amp; Gas</li> <li>Natural Resources</li> <li>Mining</li> <li>Commodities</li> <li>Equities / Equity Research</li> </ul> <p>The successful candidate will initially support existing Omani coverage, while helping develop research capabilities across Central Asia, with a particular focus on natural resources, energy and commodity-related companies.</p><br> Key Responsibilities <ul> <li>Maintain and update detailed financial models for companies within the assigned sector.</li> <li>Monitor daily news flow, company announcements and broader sector developments.</li> <li>Conduct fundamental research and analysis across Oil &amp; Gas, Mining and Natural Resources.</li> <li>Analyse company financial results and assess their implications for investment views.</li> <li>Prepare earnings updates, company notes and sector research.</li> <li>Consolidate company results and research findings into clear investment conclusions.</li> <li>Monitor commodity prices, macroeconomic developments and industry trends.</li> <li>Support the development of new coverage across Central Asian markets.</li> <li>Conduct company and industry research across both listed equities and relevant commodities.</li> <li>Assist senior analysts with investment ideas, valuation analysis and thematic research.</li> <li>Build relationships with company management, industry contacts and market participants.</li> <li>Contribute to the team's broader research output and client engagement.</li> </ul> Ideal Candidate <p>The successful candidate will ideally have approximately 3 years of relevant experience from one of the following backgrounds:</p><br> <ul> <li>Equity Research</li> <li>Investment Banking</li> <li>Management / Strategy Consulting</li> <li>A closely related analytical role within Energy, Mining or Natural Resources</li> </ul> <p>Candidates should have a genuine interest in Oil &amp; Gas, Mining and Natural Resources, with strong analytical and financial modelling capabilities.</p><br> <p>The ideal profile will demonstrate:</p><br> <ul> <li>Strong financial modelling and valuation skills.</li> <li>Ability to analyse financial statements and company results.</li> <li>Strong understanding of equity markets and investment research.</li> <li>Ability to follow daily news flow and translate developments into investment implications.</li> <li>Strong written and verbal communication skills.</li> <li>High attention to detail and intellectual curiosity.</li> <li>Ability to work independently within a lean research team.</li> <li>Interest in Emerging Markets and Central Asian economies.</li> </ul><br> </div>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the delivery of enterprise applications, digital platforms, and integration initiatives. Participate in the full Software Development Life Cycle (SDLC), including analysis, planning, testing, deployment, and post-implementation support. Ensure compliance with organizational policies, regulatory requirements, and IT governance standards. Collaborate with internal stakeholders, vendors, and third-party service providers. Prepare documentation aligned with project and operational standards. Contribute to continuous improvement of delivery processes, quality standards, and operational efficiency. Support knowledge transfer and development of internal capabilities.</p><p>The Senior Business System Analyst shall:</p><ul><li><strong>Business Analysis &amp; Requirements Management</strong><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li></ul></li><li><strong>Solution &amp; Integration Support</strong><ul><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li></ul></li><li><strong>Project Delivery Support</strong><ul><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Data Analyst</p><p>Reports To: IT / Business Intelligence Manager</p><p>Job Details</p><p>Number of Vacancies: 1</p><p>Position Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Data Analyst is responsible for collecting, processing, and analyzing data to support business decision-making. The role focuses on transforming raw data into meaningful insights, reports, and dashboards that help improve operational and strategic performance.</p><p>Key Responsibilities</p><ul><li>Collect, clean, and organize data from multiple sources.</li><li>Analyze datasets to identify trends, patterns, and insights.</li><li>Develop and maintain dashboards, reports, and performance indicators.</li><li>Support business teams with data-driven decision-making.</li><li>Prepare regular and ad-hoc reports for management.</li><li>Ensure data accuracy, consistency, and integrity.</li><li>Assist in designing data models and reporting structures.</li><li>Work with IT and business teams to understand reporting requirements.</li><li>Support data validation and troubleshooting of reporting issues.</li><li>Document data processes, methods, and reporting standards.</li></ul><p>Technical Skills</p><ul><li>Basic knowledge of data analysis tools such as Excel, Power BI, Tableau, or similar.</li><li>Understanding of SQL and database concepts (basic level).</li><li>Ability to work with large datasets and perform data cleaning.</li><li>Familiarity with reporting and visualization tools.</li><li>Basic understanding of statistics and data interpretation.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Good communication and presentation skills.</li><li>Ability to work under supervision and meet deadlines.</li><li>Strong willingness to learn and develop technical skills.</li></ul><p>Working Conditions</p><p>Office-based work environment. May require coordination with multiple departments for reporting needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p><p>Bachelor s Degree in Data Science, Information Technology, Computer Science, Information Systems, Statistics, Mathematics, or a related field.</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Application Note :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What You Will Do Translate Complexity: Take high-level business needs from stakeholders and turn them into clear, actionable technical specs (BRDs/FRDs) Be the Expert: Use your deep knowledge of banking workflows (Payments, Lending, Wealth Management, or Risk) to spot gaps before they become problems Manage Stakeholders: Act as the main point of contact for project owners, keeping them updated on progress and being honest about market or technical constraints Validate Success: Work closely with QA and Dev teams to ensure the final product actually solves the user's problem Guide the Process: Lead workshops and brainstorming sessions to simplify legacy banking processes into modern digital experiences</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We Are Looking For Banking DNA: At least 5 years of experience specifically within the Banking/FinTech domain You should understand things like KYC, AML, ISO 20022, or Credit Cycles like the back of your hand Agile Mindset: Comfortable working in Scrum/Agile environments and using tools like JIRA or Confluence The "Why" Thinker: You dont just take orders; you ask "Why?" to ensure we are building the right thing for the client Communication Skills: You can explain a complex financial regulation to a developer and a technical API limit to a business headin simple language</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Second Analyst in Digital &amp; Business Solutions is responsible for supporting and optimizing MCD s business applications, including the Clearing, Settlement, and Depository core system, as well as related support systems, automation and digital platforms such as mobile applications and websites. The role focuses on analyzing business and functional requirements, translating them into technical specifications, and ensuring effective system configuration, integration, and performance. The Second Analyst collaborates closely with business stakeholders, vendors, and technical teams to deliver system enhancements, and support ongoing improvements aligned with operational and strategic objectives.This position requires strong analytical and technical skills to ensure systems are reliable, secure, and efficient. The Second Analyst plays a key role in maintaining and supporting change initiatives, conducting testing and quality assurance, and ensuring that digital and business solutions continue to meet evolving business needs while adhering to governance, security, and compliance standards.</p><p><b>Key Roles and Responsibilities:</b></p><p>Policies &amp; Processes</p><ul><li>Ensure compliance with established IT policies, standards, and procedures in all system support, analysis, and enhancement activities, while adhering to regulatory, security, and governance requirements.</li><li>Support the documentation, review, and continuous improvement of system-related processes to enhance operational efficiency, control effectiveness, and service quality.</li></ul><p>Responsibilities:</p><ul><li>Analyze business and functional requirements and translate them into detailed technical specifications and system configurations.</li><li>Participate in the implementation, enhancement, testing, and deployment of business application changes in line with approved requirements.</li><li>Perform system configuration, integration support, and data analysis to ensure applications meet operational and business needs.</li><li>Ensure applications comply with internal IT policies, cybersecurity standards, and regulatory requirements during development, enhancement, and support activities.</li><li>Conduct functional, integration, and user acceptance testing (UAT), ensuring system changes meet quality standards before production deployment.</li><li>Support change management processes, including documentation, impact analysis, version control, and release coordination.</li><li>Maintain and update system documentation, including functional specifications, process flows, configurations, and user guides.</li><li>Maintain comprehensive documentation of system architecture, integrations, and configurations.</li><li>Collaborate with business users, vendors, infrastructure, and information security teams to ensure seamless system operation and enhancement delivery.</li><li>Support digital initiatives by contributing to automation efforts, workflow improvements, and process optimization activities.</li><li>Identify opportunities to improve business processes through Business Process Re-engineering, workflow optimization, and digital transformation initiatives to enhance operational efficiency and service delivery.</li><li>Analyze and recommend automation opportunities using workflow automation, and AI-enabled intelligent automation technologies to reduce manual effort, improve accuracy, and increase operational productivity.</li><li>Participate in process analysis, process mapping, and continuous improvement initiatives to streamline operations, eliminate inefficiencies, and support the MCD's digital transformation objectives.</li><li>Provide end-user support and training where required to ensure effective system utilization and user satisfaction.</li><li>Stay informed of emerging technologies, tools, and best practices relevant to business applications and digital solutions.</li></ul><p>Reports:</p><ul><li>Prepare incident reports and contribute to root cause analysis (RCA) documentation for application issues and service disruptions, ensuring findings and corrective actions are properly recorded and followed through.</li><li>Provide periodic status reports on system enhancements, change requests, testing activities, and ongoing support tasks, ensuring transparency on progress, risks, and timelines.</li><li>Generate application performance, availability, and service-level reports to support monitoring, decision-making, and continuous improvement initiatives.</li><li>Document and report on recurring issues, trends, and system improvement recommendations to support proactive problem management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>3-5 years of experience in supporting, analyzing, and enhancing business applications, digital platforms, or enterprise solutions.</li><li>Familiarity with digital channels (mobile application, website, and customer portals), application integration platforms and intelligent automation technologies.</li><li>Basic understanding of cloud-based applications, API-driven architectures, and system integrations with internal and external services.</li><li>Knowledge of IT service management, change control, and incident management practices; ITIL certification is an advantage.</li><li>Strong analytical, problem-solving, and communication skills, with an ability to collaborate effectively with business and technical teams.</li><li>Proficient in English and Arabic.</li></ul><p></p></section>

<p>We are looking for an experienced Specialized Elevator Technician for a reputed company. The candidate will be responsible for the installation, maintenance, repair, and troubleshooting of elevator systems to ensure safe and reliable operation. The role requires strong technical knowledge and hands-on experience with different elevator systems, especially European brands.</p><p>Key Responsibilities</p><ul><li>Install, inspect, and maintain elevator systems and related components</li><li>Diagnose and repair elevator malfunctions and electrical faults</li><li>Perform preventive maintenance to ensure safe and smooth elevator operation</li><li>Troubleshoot mechanical and electrical issues in elevator systems</li><li>Work with elevator control panels, wiring, and electrical systems</li><li>Follow safety standards and operational procedures during maintenance work</li><li>Coordinate with the technical team to resolve complex technical issues</li><li>Maintain service records and report maintenance activities</li></ul><p>Salary: 83000 INR Per Month</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5+ years of experience in elevator installation and maintenance</li><li>Experience working with multiple European elevator brands</li><li>Technical background in electrical systems or elevator technology</li><li>Experience as Assistant Electrician or Elevator Technician preferred</li><li>Ability to troubleshoot mechanical and electrical elevator systems</li><li>Basic English communication skills</li><li>Age between 27 40 years</li></ul>

<p><strong>Key Responsibilities</strong></p><ul><li><p>Perform preventive and corrective maintenance on forklifts and material-handling equipment.</p></li><li><p>Diagnose and repair mechanical, hydraulic, electrical, and electronic faults in Forklifts.</p></li><li><p>Conduct routine inspections and identify safety-critical defects.</p></li><li><p>Troubleshoot forklift breakdowns and restore equipment to safe operating condition with minimum downtime.</p></li><li><p>Maintain and repair mast, lifting, steering, braking, transmission, drive, hydraulic, and electrical systems.</p></li><li><p>Carry out battery, charging-system, engine, fuel, and cooling-system maintenance as applicable to the equipment type.</p></li><li><p>Use diagnostic tools, test equipment, service manuals, and technical schematics to identify faults.</p></li><li><p>Perform functional and safety checks after completing repairs.</p></li><li><p>Maintain accurate records of inspections, repairs, spare parts, and preventive maintenance activities.</p></li><li><p>Follow all company HSE, maintenance, and equipment safety procedures.</p></li></ul><p><strong>Essential Qualifications & Experience</strong></p><ul><li><p>Technical diploma/certificate in Mechanical, Automotive, Electrical, Heavy Equipment, or a related technical field.</p></li><li><p>Minimum <strong>3–5 years of relevant experience</strong> as a Forklift Technician, Material Handling Equipment Technician, Heavy Equipment Technician, or similar role.</p></li><li><p>Hands-on experience with <strong>electric and/or internal-combustion forklifts</strong>.</p></li><li><p>Strong knowledge of <strong>mechanical, hydraulic, electrical, and electronic systems</strong>.</p></li><li><p>Proven ability to diagnose faults and perform repairs independently.</p></li><li><p>Ability to read and understand <strong>hydraulic and electrical schematics</strong>.</p></li><li><p>Experience using mechanical, electrical, hydraulic, and diagnostic tools.</p></li><li><p>Good knowledge of preventive maintenance practices.</p></li><li><p>Strong understanding of equipment safety and safe maintenance procedures.</p></li><li><p>Experience with major forklift brands/OEM equipment is an advantage.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Good mechanical and technical aptitude.</p></li><li><p>Safety-focused approach to all maintenance activities.</p></li><li><p>Ability to work independently and as part of a maintenance team.</p></li><li><p>Good attention to detail and quality of workmanship.</p></li><li><p>Ability to work under pressure and respond to equipment breakdowns.</p></li><li><p>Good communication and reporting skills.</p></li><li><p>Reliable, disciplined, and service-oriented.</p></li><li><p>Willingness to work shifts, overtime, or emergency breakdown support when required.</p></li></ul><p><strong>Preferred / Advantageous</strong></p><ul><li><p>OEM/manufacturer training or certification in forklift maintenance.</p></li><li><p>Experience with Toyota, Hyster-Yale, Linde, Jungheinrich, Mitsubishi, Crown, CAT, Komatsu, or other major forklift brands.</p></li><li><p>Experience with modern electric forklifts, electronic control systems, and diagnostic software.</p></li><li><p>Previous experience in warehouse, logistics, manufacturing, port, or industrial environments.</p></li><li><p>Valid driving license, where applicable.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>A hands-on, safety-focused Forklift Technician with 3–5 years of practical experience, strong mechanical/hydraulic/electrical troubleshooting skills, and proven ability to independently maintain, diagnose, and repair electric and/or IC forklifts while minimizing equipment downtime.</p>

<p><b>Industrial Electrical Technician Responsibilities:</b></p><ul><li>knowledgeable and technical experience about CNC and PLC details.</li><li>Troubleshoot malfunctions of any electrical system must make inspections and assess potential problems and recommend changes or upgrades to electrical systems to increase productivity and functionality.</li><li>Perform regular tests to new and existing electrical systems equipment and machinery both to spot potential problems and to ensure that systems are operating at their highest possible levels of functionality.</li><li>knowledge in Problem Solving Process and Root cause analysis.</li><li>Provide regular scheduled electrical mechanical monitoring Activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>ITI/Diploma Candidates with Good experience 3-5 years in any Engineering company.</li><li>Diploma in Electrical and Electronics Engineering</li><li>Good Verbal &amp; written communication skills in English with problem solving.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: ICT Projects Business Analyst Reports To: ICT Projects Manager / IT Manager</p><p>Number of Vacancies: 2 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All Governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>The ICT Projects Business Analyst is responsible for supporting the planning, analysis, and implementation of ICT projects by gathering business requirements, analyzing business processes, and coordinating with stakeholders to ensure that technology solutions align with organizational objectives. The role supports successful project delivery through effective communication, documentation, and business analysis activities.</p><p>Key Responsibilities</p><ul><li>Gather, analyze, and document business and functional requirements for ICT projects.</li><li>Work closely with business users to understand operational needs and recommend appropriate technology solutions.</li><li>Assist in preparing Business Requirement Documents (BRDs), Functional Specifications, process flows, and user stories.</li><li>Support project planning, implementation, testing, and deployment activities.</li><li>Coordinate with project managers, technical teams, vendors, and business stakeholders throughout the project lifecycle.</li><li>Participate in User Acceptance Testing (UAT) and ensure that business requirements are successfully delivered.</li><li>Analyze existing business processes and identify opportunities for process improvement and digital transformation.</li><li>Monitor project progress and assist in tracking project deliverables, milestones, and risks.</li><li>Prepare project documentation, meeting minutes, reports, and presentations.</li><li>Support change management activities, user training, and post-implementation support.</li><li>Ensure project documentation is maintained and updated throughout the project lifecycle.</li><li>Perform any other duties assigned by management within the scope of the role.</li></ul><p>Qualifications</p><p>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills</p><ul><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li></ul><p>Working Conditions</p><p>Office-based work environment. Regular coordination with ICT teams, business departments, vendors, and project stakeholders. May occasionally support project implementations, workshops, testing activities, and business meetings as required.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<p><br></p><p><strong>Scope of Position</strong><br>The Duty Technician is responsible for the daily operation of the engineering department and for ensuring that the department is operated in the safest and most efficient manner. The Duty Technician will assume the responsibilities of the Duty Engineer during his absence.</p><p><strong>Departmental:</strong></p><ul><li>Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.</li><li>Comply with all Fire, Life, Health, and Safety Standards.</li><li>To be conversant with the Hotel Emergency Procedures.</li><li>Perform Emergency Response Team duties as required.</li><li>Personal presentation will be clean, neat, and tidy always.</li><li>Be courteous, professional, and service orientated when dealing with Guest, Patrons, and Fellow Staff Members.</li><li>Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.</li><li>Undertake specific duties and projects when assigned.</li><li>Activity support Training Programs.</li><li>To carry out work in accordance with The Hotel Planned Maintenance Program.</li><li>Familiarize himself with the technical details of all Plant and Services relating to the Hotel.</li><li>Work shifts as designated.</li><li>Maintain, repair, check and record equipment relating to:<ul><li>Guest Facilities</li><li>Plant Rooms</li><li>Air Conditioning Equipment</li><li>Refrigeration Equipment</li><li>Fire, Life, Health, and Safety</li><li>Electrical and Mechanical Services</li><li>Plumbing and Heating</li><li>Entertainment Equipment</li><li>Kitchens</li><li>Lighting</li><li>Furniture, Fittings and General Equipment</li></ul></li><li>Actively support and assist the Duty Engineer</li></ul><p><br></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform installation, maintenance, and repair of air-cooled and water-cooled chillers. Diagnose and troubleshoot mechanical and electrical faults in HVAC and chiller systems. Carry out preventive and corrective maintenance as per maintenance schedules. Inspect compressors, condensers, evaporators, pumps, valves, and cooling towers. Check refrigerant levels, identify leaks, and carry out refrigerant charging and recovery. Maintain AHUs, FCUs, pumps, and associated HVAC equipment. Read and interpret technical drawings, wiring diagrams, and service manuals.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As Shift Technician (Buggy &amp; Generator), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><br><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><br><p><strong>Duties and Responsibilities&nbsp;</strong><br>As Shift Technician, I will assume full responsibility for the efficient operation in the following:&nbsp;<br>• Evaluates mechanical, electromechanical systems and products by designing and conducting research programs; applying principles of mechanics, thermodynamics, hydraulics, heat transfer and materials.&nbsp;<br>• Develops mechanical and electromechanical products by studying customer requirements.&nbsp;<br>• Assures system and product quality by designing testing methods; tests finished product and system capabilities; confirms fabrication, assembly, and installation processes.&nbsp;<br>• Controls maintenance tools, stores and equipment and ensure there is continuous cover of the machinery and equipment in case of breakdowns.&nbsp;<br>• Ensure the efficient and economic operation of the Generators and Buggy<br>• Giving solutions to any engineer for any Engineering related issue<br>• Assist the engineering Manager with reporting and technical issues<br>• Ensure that the budget is adhered to and costs are strictly controlled.&nbsp;<br>• Supporting the sustainability department on how we are to be self-sustainable and Cost saving<br>• Coordinate with engineering coordinator related with material order<br>• Control and monitor consumption of materials and asset.<br>• Keeps record of assignments and produce detailed work reports.&nbsp;<br>• Maintains working area and makes sure that all working areas remain clean at all times.&nbsp;<br>• Uses personal safety wares for personal safety while on duty.&nbsp;<br>• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.&nbsp;<br>• Strictly adhere to LQA standards and guest comments.&nbsp;</p><br><p><strong>Qualifications</strong><br>To execute the position of Shift Technician&nbsp;, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><br><p>• High school diploma or equivalent and/or valid license to practice mechanical engineering and at least 1 year experience in a similar setting.&nbsp;<br>• Technical skills include the ability to analyze and design projects of limited complexity and scope. Knowledge in blueprint reading and installing of machines, wiring and equipment and basic mechanical skills are mandatory.<br>• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</p><br><p><i>The above is intended to provide an overview of the role and responsibilities for a Shift Technician at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</i></p><br><p><i>Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</i></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p>We are looking for an experienced and skilled Mobile Phone Repair Technician Multi-Brand to join a mobile phone repair and service business in Oman. The ideal candidate should have strong hands-on experience in diagnosing, troubleshooting, servicing, and repairing smartphones across different brands and models. The candidate should be capable of independently handling repair jobs from diagnosis to completion while maintaining good quality and customer service.</p><p>Key Responsibilities</p><ul><li>Diagnose and troubleshoot mobile phone hardware and software problems.</li><li>Repair smartphones from multiple brands and models, including Android and iOS devices.</li><li>Handle common repairs such as display, battery, charging port, speaker, microphone, camera, buttons, and other component replacements.</li><li>Perform motherboard/PCB-level troubleshooting and repair, where applicable.</li><li>Carry out soldering and micro-soldering work with proper care and precision.</li><li>Identify faulty components and perform appropriate component/IC replacement.</li><li>Handle software-related issues such as OS problems, updates, resets, and troubleshooting.</li><li>Safely disassemble and reassemble mobile devices without causing additional damage.</li><li>Test repaired devices thoroughly before handing them over to customers.</li><li>Maintain proper care of tools, equipment, spare parts, and customer devices.</li><li>Keep the repair area clean and organized.</li><li>Provide basic technical guidance to customers regarding device issues and maintenance.</li><li>Follow proper safety procedures while handling electronic components and repair equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills &amp; Experience</h2><ul><li>2 to 7 years of hands-on experience in mobile phone repair.</li><li>Experience working with multiple mobile brands and models .</li><li>Strong knowledge of smartphone hardware and software.</li><li>Good troubleshooting and fault-diagnosis skills.</li><li>Experience in soldering/micro-soldering and PCB repair is highly preferred.</li><li>Ability to work independently with minimum supervision.</li><li>Good attention to detail and commitment to quality.</li><li>Willingness to relocate and work in Oman .</li></ul><h2>Educational Qualification</h2><ul><li>ITI / Diploma in Electronics, Electrical, Electronics &amp; Communication, or a related technical field is preferred.</li><li>Candidates with strong relevant hands-on mobile repair experience may also be considered irrespective of formal qualification.</li></ul><p>This is an opportunity to join a growing mobile repair business in Oman. Candidates who are technically strong, responsible, and genuinely passionate about mobile phone repair are encouraged to apply.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The Technical Maintenance Officer is responsible for supporting preventive and corrective maintenance activities to ensure the proper functioning of equipment, machinery, and facility systems. The role involves assisting in troubleshooting, repairs, inspections, and maintaining operational efficiency.</p><p>Key Responsibilities</p><ul><li>Perform routine maintenance and inspection of equipment and facility systems.</li><li>Assist in troubleshooting mechanical and electrical faults.</li><li>Carry out preventive maintenance tasks as per schedule.</li><li>Support repair and replacement of faulty components.</li><li>Ensure equipment is operating safely and efficiently.</li><li>Report technical issues and maintenance requirements to supervisors.</li><li>Maintain maintenance logs and service records.</li><li>Follow safety procedures and use PPE at all times.</li><li>Assist senior technicians and engineers in maintenance activities.</li><li>Ensure tools and equipment are properly used and maintained.</li></ul><p>Working Conditions</p><ul><li>Site-based and technical work environment.</li><li>May involve physical work and field operations.</li><li>Standard working hours with possible shift work depending on operations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Job Details</h2><p>Number of Vacancies: 41 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><h2>Qualifications</h2><h3>Diploma only in Mechanical Engineering, Electrical Engineering, or a related technical field.</h3><h3>Experience</h3><p>Practical Experience: 0 years (Fresh graduates are welcome to apply.)</p><h3>Technical Skills</h3><ul><li>Basic understanding of mechanical or electrical systems.</li><li>Ability to use basic tools and maintenance equipment.</li><li>Knowledge of safety procedures in technical environments.</li><li>Basic ability to read technical manuals and instructions.</li><li>Basic knowledge of Microsoft Office (Word, Excel).</li></ul><h3>Soft Skills</h3><ul><li>Strong problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a team environment.</li><li>Willingness to learn and develop technical skills.</li><li>Good communication and reporting skills.</li><li>Ability to work in field and operational environments.</li></ul><p>Application Note :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>