Management Jobs in Oman
456 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>In this role you will be responsible for growing the business of Siemens Electrical Products by driving the channel partners sales and providing a holistic support to ensure a sustainable growth Developing and executing the sales strategies for panel builders and distributors with the goal of attaining profitable business growth, while ensuring customers satisfaction. The main target is to support and grow Siemens Panel-building & Distribution sales channels, ensuring a wider coverage for Siemens low voltage products in the different market segments. In your daily work you will oversee following tasks and responsibilities: Achieve the assigned business unit financial targets Implementing the strategic and operative goals set by local business management Develop market knowledge on Low Voltage and Control Products Portfolios. Conduct market intelligence activities and develop market study & product positioning strategy for Siemens low voltage products. Provide information on market trends, segments, potentials, customer needs, pricing, driven dynamics and applications. Build-up the pricing strategy for Panel-building & Distribution sales channels Definition of panel builders pricing, competitiveness, and winning strategy for projects business Definition of distributors pricing and distribution network strategy for retail business Supporting launch of new products & solutions and design of new business models. Drive demand generation activities with projects stakeholders such as end users, planners and contractors in Oman s market. Building up and maintaining business relationships with end customers, contractors, electrical consultants, and panel builders. Supporting & providing competitive edges and sales arguments for LV products portfolio. Improve the partners hit-rate in projects Identifying new infrastructure and industrial projects on the market and acquiring information about projects planned at an early stage.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You hold a bachelor s or master s degree in electrical engineering field from reputable university or college. 10+ years of experience in the field of low voltage switchgear within the Middle East Market Strong sales & marketing background in a similar industry You have a solid experience with key consultants and contractors in the power distribution market You should have strong experience with electrical networks and switchgear design for LV and related standards & regulations Our Ideal candidate has an advanced critical and respective Product/Market Analysis skills You will impress us with your outstanding presentation skills & market Intelligence skills You enjoy working in multicultural, diverse, working environment. Fluent written and spoken English and Arabic. Further language skills are highly appreciated.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a dynamic and results-driven Account Manager to join CNS Oman. The role will focus on managing and growing key accounts within the Oman market, driving business opportunities, and achieving assigned sales targets. The ideal candidate will have strong experience working with System Integrators (SIs), a solid understanding of the IT solutions landscape, and the ability to position CNS offerings effectively to prospective customers.</p><p>Key Responsibilities</p><p>Protect CNS Interests</p><ul><li>Maintain strict confidentiality of all business-related information involving CNS, its partners, suppliers, and customers.</li><li>Ensure full compliance with company policies, procedures, and internal/external audit requirements.</li><li>Represent CNS professionally in alignment with the company's core values.</li><li>Adhere to ISO standards and internal governance frameworks.</li></ul><p>Plan and Forecast Projects from Prospective Customers</p><ul><li>Stay updated on market trends, customer needs, and industry developments within Oman.</li><li>Build strong, consultative relationships with customers, including engagement at the C-level.</li><li>Understand competitor positioning within accounts and strategically position CNS solutions.</li><li>Promote and sell CNS's full portfolio, including Servers, Storage, Networking, Security, Virtualization, Backup, Disaster Recovery, Support, and Managed Services.</li><li>Identify and develop a pipeline of prospective customers and projects within the financial year.</li><li>Maintain accurate sales forecasting and pipeline management.</li><li>Drive opportunities from identification to closure, ensuring profitability for CNS.</li></ul><p>Achieve Sales Targets</p><ul><li>Meet and exceed quarterly and annual sales targets assigned by the Sales Manager.</li><li>Take full ownership of winning projects and expanding CNS market share within assigned segments.</li><li>Identify and develop new business opportunities and accounts.</li><li>Build long-term customer relationships and enhance customer satisfaction.</li><li>Maintain strong understanding of customer requirements and buying behavior.</li><li>Demonstrate solid technical knowledge of CNS offerings.</li><li>Utilize escalation processes where required and collaborate with internal teams (Pre-sales, PM, Finance, and Contracts).</li><li>Lead sales cycles including presentations, negotiations, and deal closures.</li></ul><p>Propose Technical & Commercial Solutions</p><ul><li>Professionally represent CNS in all client engagements.</li><li>Collaborate with principal partners to deliver end-to-end solutions.</li><li>Ensure proposals are accurate, competitive, and submitted in a timely manner.</li><li>Focus on value-based selling rather than price-driven approaches.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5-7 years of relevant experience in IT solutions / system integration sales.</li><li>Bachelor's degree in Business Administration, IT, Engineering, or a related field.</li><li>Strong network and relationships within the Oman market.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong skills in: Opportunity Qualification, Proposal Development, Negotiation & Closing, Account Planning & Strategy, Customer Relationship Management</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an Operations Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams Accountable for Local Shops operational performance including both commercial & operational KPI's Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights Scope and deliver local initiatives to improve ops metrics quantified with data analysis Drive the team to deliver consistent results & improvements across all Local Shops verticals Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working Lead by example and provides in depth training to team Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency Share best practices, successful initiatives with our markets to support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry High proficiency in data analysis is a must-have Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis High-level stakeholder management experience with the ability to influence across functions Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively Commitment to leading by example and developing your team through in-depth training and mentorship</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Seeking a Quality Control Manager with 4 5 years of experience in the surgical gloves industry. Responsible for quality inspections, testing, ISO 13485 and GMP compliance, audits, CAPA implementation, documentation, and leading the QC team.</p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an Operations Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams Accountable for Local Shops operational performance including both commercial & operational KPI's Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights Scope and deliver local initiatives to improve ops metrics quantified with data analysis Drive the team to deliver consistent results & improvements across all Local Shops verticals Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working Lead by example and provides in depth training to team Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency Share best practices, successful initiatives with our markets to support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry</li><li>High proficiency in data analysis is a must-have</li><li>Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis</li><li>High-level stakeholder management experience with the ability to influence across functions</li><li>Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing</li><li>Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively</li><li>Commitment to leading by example and developing your team through in-depth training and mentorship</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed Optimize the 3PL Operational performance Visit & Audit 3PL DC Operations on weekly basis Daily DC Stock & Shrink monitoring Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting. Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency. Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence Plan and execute centralization volume increase with the Demand, Commercial, regional & 3PL DC. Monthly & Annual DC P&L Ownership and review Control DC Cost and try to optimize on the go Validate DC Weekly cost vs Reality Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed. Manage an offsite team to ensure DC Operational quality Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench. Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management. Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC. Study, Scout & select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes. Ensure Health & Safety compliance of our DC Talabat members within the 3PL Facility</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>More than 7 years experience of warehousing operations and start up Ability to accurately analyze information Ability to manage team members effectively Ability to manage processes Deadline-oriented Very good command of English Very good command in Microsoft applications</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li>Design electrical systems, both Hardware and Software, for automated car parking projects, including power distribution, PLC control panels, and field wiring.</li><li>Develop PLC programs and SCADA interfaces to control and monitor parking operations.</li><li>Co-ordinate with mechanical and software engineers to integrate electrical systems with automation technologies.</li><li>Conduct electrical load calculations and power distribution analysis for parking projects.</li><li>Specify and procure electrical components and equipment for installation.</li><li>Perform installation, testing, and commissioning of electrical systems.</li><li>Troubleshoot and resolve electrical issues during project implementation and operation.</li><li>Ensure compliance with electrical codes, standards, and safety regulations.</li><li>Provide technical support and training to maintenance personnel.</li><li>Keep abreast of advancements in electrical engineering and automation technologies.</li><li>Manage installed Automated Car Parking Projects for the troubleshooting of PLC software issues and Faults/ Errors.</li><li>Manage team for Electrical Field wiring, Cable Ducting and regular maintenance activities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proficiency in PLC programming and SCADA systems.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Good knowledge in selection of VFD, PLC, Switch Gears, sensors, etc. for Automation Systems.</li><li>Experience with CAD software for electrical design (e.g., AutoCAD Electrical).</li><li>Familiarity with relevant electrical codes and standards (e.g., NEC, IEC).</li><li>Ability to manage multiple projects and priorities effectively.</li><li>Willingness to travel occasionally for project assignments in Saudi, Muscat and other Countries.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Overall responsibility for execution of civil, mechanical, piping, E&I works. Ensure delivery as per schedule, safety, and quality standards. Manage multi-discipline construction activities, subcontractors, and coordination with QA/QC & planning teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree/Diploma in Civil or Mechanical Engineering with 18-22 years (min. 10 years GCC Oil & Gas)</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Location: Oman</p><p><br></p><p>Experience: Minimum 10 years of managerial-level experience</p><p><br></p><p>Requirements:</p><p><br></p><p>Minimum 10 years of experience in a managerial finance role.</p><p>Healthcare or hospital industry experience is preferred.</p><p>Strong leadership, financial planning, budgeting, and reporting skills.</p><p>Must be available to join immediately.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Position: Finance Manager</p><p>Nationality: Any Nationality</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Medical Underwriting manager is responsible for managing Group and Retail Health underwriting across SME to large corporate accounts. The role holder will be responsible for technical risk evaluation, pricing, portfolio growth and retention, regulatory compliance, reinsurance coordination, and development of Omani talent within the department.</p><p><strong>Key Responsibilities</strong></p><p><strong>Medical Underwriting & Portfolio Management</strong></p><ul><li>Underwrite new and renewal Group Medical business across SME to large corporate accounts (varying member sizes and premium volumes).</li><li>Carry out technical evaluation of Group Medical tenders and RFQs from Sales team and brokers - coverage, premium, and claims analysis.</li><li>Analyze medical records, claims history, and risk factors to accurately assess insurance eligibility and pricing.</li><li>Release competitive quotes and terms through prudent rating of insured lives, in line with reinsurance treaty guidelines.</li><li>Underwrite and manage Retail/Individual Health lines, developing suitable products for individual members.</li><li>Monitor and drive portfolio growth, persistency, and retention through improved service and pricing strategy.</li></ul><p><strong>Reinsurance & Pricing</strong></p><ul><li>Coordinate with reinsurers to ensure underwriting terms align with treaty arrangements.</li><li>Conduct loss ratio analysis (network-wise, location-wise, channel-wise, broker-wise, TPA-wise) to guide pricing and business strategy.</li><li>Support forecasting, budgeting, and business planning for the medical portfolio.</li></ul><p><strong>Client & Broker Relations</strong></p><ul><li>Submit and negotiate underwriting terms with clients and brokers.</li><li>Network with brokers and clients to resolve queries and clarify policy benefits.</li><li>Develop tools/modules for brokers and intermediaries (e.g., quotation management, SME premium calculators) to improve turnaround and service efficiency.</li></ul><p><strong>Compliance</strong></p><ul><li>Coordinate with Operations, TPAs, Claims, and Finance teams for smooth service delivery and issue resolution.</li><li>Prepare and present the medical underwriting report for submission to Financial Services Authority ensuring compliance with UHIP guidelines, Dhamani, and other applicable regulations.</li><li>Monitor emerging health trends and regulatory changes to keep underwriting criteria current and competitive.</li></ul><p><strong>Omanization & Talent Development</strong></p><ul><li>Identify, coach, and mentor Omani employees within the underwriting team to build a sustainable local talent pipeline.</li><li>Design and implement a structured on-the-job training plan covering medical underwriting techniques, pricing, and regulatory requirements.</li><li>Set clear development milestones for Omani staff to progressively take on greater underwriting responsibility.</li><li>Support succession planning by preparing capable Omani nationals for future underwriting roles.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (relevant field); MBA preferred.</li><li>Professional insurance qualification required (FIII, Diploma in Health Insurance, or equivalent).</li><li>Minimum 10 12 years of experience in medical/health underwriting, including Group and Retail lines.</li><li>Proven track record managing large corporate medical portfolios and driving portfolio growth/retention.</li><li>Experience in technical evaluation of tenders/RFQs, reinsurance-treaty-aligned rating, and loss ratio analysis.</li><li>Experience liaising with regulators on health insurance compliance matters (UHIP/Dhamani or equivalent local framework).</li><li>Prior experience managing broker and TPA relationships.</li><li>Strong technical underwriting and risk assessment capability specific to medical insurance.</li><li>Analytical skills that include loss ratio analysis, pricing, forecasting, and budgeting.</li><li>Strong stakeholder management (brokers, TPAs, clients, regulator).</li><li>Team leadership and coaching skills, with commitment to national talent development.</li><li>Process/technology orientation with experience developing tools or systems to improve underwriting efficiency.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Finance Manager is responsible for overseeing the financial management and strategic direction of Aasaal operations, with a focus on maximizing revenue and controlling costs across all assets. This role involves evaluating the P&L for each property, developing financial strategies, and ensuring the success of all projects in line with budget targets. The ideal candidate must have international hotel experience and a background as a hotelier, with expertise in financial planning and operations in the hospitality industry.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Financial Leadership</strong></p><ul><li>Lead the finance function for Aasaal s portfolio, including budgeting, forecasting, financial analysis, and reporting.</li><li>Evaluate the P&L of each hotel within Aasaal s portfolio, providing insights and recommendations to optimize revenue and control costs.</li><li>Develop and implement financial strategies that align with corporate goals and support the financial growth of the company s hotel assets.</li><li>Ensure financial policies, procedures, and controls are in place, ensuring compliance with IFRS, industry standards and local regulations.</li><li>Support operators and internal teams with financial insights and corrective-action plans.</li></ul><p><strong>Budgeting & Forecasting</strong></p><ul><li>Oversee the annual budgeting process for all hotels, working closely with hotel managers to develop realistic financial plans.</li><li>Provide rolling forecasts to adjust to business changes and ensure financial plans are on track.</li><li>Analyze variances between actual financial results and budgeted figures, recommending actions to address discrepancies.</li><li>Align operational goals with financial objectives, ensuring cost efficiency and revenue maximization.</li><li>Develop financial scenarios, sensitivity analysis, and modelling.</li></ul><p><strong>P&L Evaluation & Optimization</strong></p><ul><li>Lead the evaluation of the profit and loss (P&L) for all hotels in Aasaal s portfolio, providing strategies to enhance profitability and operational efficiency.</li><li>Identify opportunities to reduce costs and increase revenue streams, ensuring each hotel is performing at its full potential.</li><li>Support the operational teams with financial insights to help achieve property-level and corporate financial goals.</li></ul><p><strong>CapEx and Project Evaluation</strong></p><ul><li>Oversee CapEx planning and ensure that all renovation, refurbishment, and new projects are evaluated based on financial feasibility and alignment with strategic goals.</li><li>Collaborate with the Hospitality Operation Technical Service Manager to validate CapEx budgets and ensure projects are delivered within financial and operational targets.</li><li>Evaluate all Aasaal s projects, ensuring they adhere to budgetary constraints and strategic plans, and provide recommendations to achieve financial goals.</li></ul><p><strong>Strategic Planning & Execution</strong></p><ul><li>Support the Managing Director and leadership team to develop and implement Aasaal s corporate strategy, focusing on sustainable growth and long-term profitability for all hotel assets.</li><li>Identify and evaluate new opportunities for business expansion, acquisitions, and partnerships in the hospitality sector.</li><li>Lead initiatives aimed at optimizing performance across all hotels, including revenue management strategies and cost-saving programs.</li><li>Ensure alignment of all initiatives with AASAAL strategy and MD direction.</li></ul><p><strong>Financial Reporting & Compliance</strong></p><ul><li>Ensure the timely and accurate preparation of financial reports, including income statements, balance sheets, and cash flow reports for each hotel.</li><li>Monitor compliance with local regulations, tax laws, and international financial reporting standards (IFRS).</li><li>Liaise with auditors and external financial institutions to ensure compliance with reporting requirements and manage financial risks.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Lead, mentor, and develop the finance team, ensuring high performance and fostering a culture of financial accountability.</li><li>Collaborate with leadership team, hotel managers, the operations team, and other departments to provide financial support and strategic guidance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or Master's in Finance preferred.</li><li>Professional accounting certification (e.g., CPA, ACCA, CIMA) is highly desirable.</li><li>10+ years of senior-level experience in financial management, with a strong background in international hotel operations.</li><li>Proven track record of evaluating P&Ls and implementing financial strategies to optimize hotel profitability.</li><li>Extensive knowledge of hotel financials, including budgeting, forecasting, and cost control within an international hospitality environment.</li><li>Experience in CapEx management and project evaluation, ensuring alignment with budgetary goals and operational needs.</li><li>Strong leadership and team management skills, with experience leading finance teams in the hospitality industry.</li><li>Fluency in English required; knowledge of Arabic is a plus.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Manage procurement of goods from local and international suppliers.</p></li><li><p>Negotiate contracts, terms, and pricing to achieve cost efficiency and maximize rebates/other income.</p></li><li><p>Secure supplier promotions, flyers, and campaigns to drive customer traffic.</p></li><li><p>Build and maintain strong relationships with suppliers to ensure reliability and quality.</p></li></ul><p>Compliance & Regulations</p><ul><li><p>Ensure all purchasing activities comply with Omani laws, customs regulations, and import/export requirements.</p></li><li><p>Stay updated on regulatory changes affecting procurement and supply chain operations.</p></li></ul><p>Inventory & Stock Control</p><ul><li><p>Monitor stock levels to ensure availability of fast-moving items.</p></li><li><p>Track stock aging and plan clearance activities to reduce slow-moving or obsolete inventory.</p></li><li><p>Implement replenishment strategies to avoid shortages or overstocking.</p></li><li><p>Coordinate with warehouse and retail teams to align purchasing with demand.</p></li></ul><p>Market Analysis</p><ul><li><p>Conduct regular market price surveys to benchmark costs and maintain competitive pricing.</p></li><li><p>Analyze consumer trends and adjust purchasing strategies accordingly.</p></li></ul><p>Financial & Reporting</p><ul><li><p>Track purchasing budgets, supplier rebates, and other income streams.</p></li><li><p>Prepare reports on purchasing activities, supplier performance, and cost savings achieved.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor’s Degree in Supply Chain Management, Business Administration, or related field.</p><ul><li><p>Minimum 5–7 years of purchasing experience in retail or hypermarket operations.</p></li><li><p>Mandatory experience in the local Oman market and supplier network.</p></li><li><p>Strong knowledge of Omani trade laws, customs, and import/export regulations.</p></li><li><p>Excellent negotiation and communication skills, especially in securing supplier promotions and rebates.</p></li><li><p>Analytical mindset with ability to conduct market surveys and interpret data.</p></li><li><p>Proficiency in ERP and MS Office applications.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for the overall completion and management of construction projects at different location within Sultanate of Oman Responsible for project quality control, financial controls, production efficiency, site safety, and project management systems and reporting to Senior Variation orders, contractual matters, and commercial coordination with consultants ,clients and stakeholders Approve reports, drawings, and models, ensuring quality and compliance after reviewing all as per projects .</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BE Civil with minimum 20 Years of experience on high Volume Road Project and last 5 Years must be working either on similar position or as Dy Project Manager on Road & Infra Project</li><li>Project Management/Supervision/ Effective control</li><li>Organizational Skills</li><li>Time and Task Management Skills</li><li>Teamwork/Coordination with different site progress</li><li>Problem Solving</li><li>Safety Culture Leadership</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Our client is a leading large-scale project company in the field of contracting and construction. We are seeking a highly seasoned and strategic Finance Manager to oversee financial operations for major infrastructure and construction developments out of our Muscat office.</p><p>The Main Tasks</p><p>Project Financial Control: Oversee project cost controls, cash flow forecasting, and budget variance analyses specifically tailored for large-scale construction milestones.</p><p>Strategic Reporting: Prepare and present comprehensive monthly, quarterly, and annual financial statements directly to the GM and Group CFO.</p><p>GCC Compliance & Treasury: Ensure complete adherence to Oman and wider GCC financial regulations, tax requirements, and standard IFRS accounting practices.</p><p>Working Capital Management: Manage liquidity, cash flow allocation, and coordinate closely with commercial teams on subcontractor payments and client invoicing.</p><p>Banking & Financial Relations: Maintain and manage corporate banking relationships to secure project financing, performance bonds, and letters of credit.</p><p>Risk Management & Internal Audit: Implement stringent internal control systems to mitigate financial risks across active project sites.</p><p>Team Leadership: Lead and mentor the local finance and accounting team to optimize daily transactional workflows.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Minimum BA in Finance or Accounting.</p><p>Experience: 12 plus years of total experience, with proven tenure as a Finance Manager specifically within the contracting and construction field. Preferred exposure to at least one GCC country market.</p><p>Languages: Native or fluent Arabic speaker with a good command of the English language.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position Summary The Production Manager is responsible for delivering safe, efficient and cost-effective production across ISFC's canned tuna and sardine operations. The role drives manufacturing excellence by maximizing Overall Equipment Effectiveness (OEE), optimizing raw fish yield, improving labour productivity, reducing unit production costs, minimizing waste, ensuring accurate inventory control, and achieving production targets while maintaining the highest food safety and quality standards. The position will report to the Operations Director</p><p>Key Responsibilities :</p><p>Production Leadership</p><ul><li>Lead daily production of canned tuna and sardines to achieve safety, quality, output and cost objectives.</li><li>Deliver the production plan in coordination with Planning, Supply Chain and Maintenance.</li><li>Ensure compliance with food safety, GMP, HACCP and regulatory requirements.</li></ul><p>Yield Optimisation</p><ul><li>Maximise fish recovery and edible yield throughout thawing, cleaning, cooking, loining, filling and packing.</li><li>Monitor yield losses by process step and implement corrective actions.</li><li>Benchmark yield against international seafood manufacturing best practice.</li></ul><p>Overall Equipment Effectiveness (OEE)</p><ul><li>Improve OEE through higher availability, performance and quality.</li><li>Reduce downtime, changeover losses, micro-stoppages and speed losses.</li><li>Work with Maintenance to implement TPM and preventive maintenance.</li></ul><p>Labour Productivity</p><ul><li>Improve worker efficiency through line balancing, work measurement and standard operating procedures.</li><li>Develop productivity KPIs and incentive programmes.</li><li>Optimise manpower utilisation while maintaining safety and quality.</li></ul><p>Material Optimisation</p><ul><li>Optimise consumption of fish, oil, brine, sauces and other additives.</li><li>Reduce consumption of cans, lids, cartons, labels, shrink film and pallets.</li><li>Minimise giveaway, damage, scrap and rework.</li></ul><p>Cost Management</p><ul><li>Drive continuous reduction in manufacturing cost per case and cost per tonne.</li><li>Identify productivity and waste reduction projects.</li><li>Prepare weekly and monthly production cost reports with variance analysis.</li></ul><p>Inventory Management</p><ul><li>Maintain accurate WIP, packaging and finished goods inventory.</li><li>Ensure FIFO/FEFO compliance and stock accuracy.</li><li>Support monthly stock counts and inventory reconciliation.</li></ul><p>Continuous Improvement</p><ul><li>Lead Lean Manufacturing, Six Sigma and Kaizen initiatives.</li><li>Implement root cause analysis and corrective actions.</li><li>Promote a culture of operational excellence.</li></ul><p>People Leadership</p><ul><li>Coach supervisors and develop production talent.</li><li>Promote safety, teamwork, accountability and high performance.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Production : Production plan attainment (%) Output per shift Capacity utilisation (%)</li><li>Yield Fish yield (%) Raw material loss (%) Giveaway (%)</li><li>OEE Overall Equipment Effectiveness Availability Performance Quality rate</li><li>Labour : Cases per labour hour Labour productivity Overtime control</li><li>Materials Packaging consumption variance Additive consumption variance Waste & scrap reduction</li><li>Cost Manufacturing cost per case Conversion cost per tonne Energy & utility efficiency</li><li>Inventory : Inventory accuracy WIP accuracy Stock losses Cycle count compliance</li><li>Quality & Safety First-pass quality Customer complaints Food safety compliance Lost Time Injury Frequency Rate</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Food Engineering, Industrial Engineering, Mechanical Engineering, Manufacturing or related discipline.</li><li>10+ years of food or seafood manufacturing experience.</li><li>Minimum 5 years leading high-volume production operations.</li><li>Experience with OEE, Lean Manufacturing, TPM and continuous improvement.</li><li>Knowledge of ERP/MES production reporting systems.</li></ul><p><strong>Core Competencies :</strong></p><ul><li>Production planning and scheduling</li><li>Yield optimisation</li><li>Manufacturing cost control</li><li>Inventory management</li><li>Lean Manufacturing</li><li>OEE improvement</li><li>Root cause analysis</li><li>Leadership and coaching</li><li>Data-driven decision making</li><li>Cross-functional collaboration</li></ul><p><strong>Success Profile :</strong></p><ul><li>Consistently achieves production targets safely and efficiently.</li><li>Maximises fish yield and minimises waste.</li><li>Improves OEE and labour productivity year after year.</li><li>Reduces manufacturing cost per unit while protecting quality.</li><li>Maintains accurate inventories and reliable production reporting.</li><li>Builds a disciplined, high-performing production team that supports ISFC's global growth ambitions.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Delivery Manager (CBU Tech) to lead the engineering health and delivery enablement for consumer-facing technology channels. This role operates at the intersection of engineering management and delivery governance, ensuring that tech teams are structurally empowered while freeing Tech Leads to focus on execution and feature delivery. The role requires strong ownership of engineering teams across mobile, web, commerce, and AI-driven platforms, with a focus on capacity planning, talent management, and delivery readiness. The ideal candidate will act as the backbone of engineering operations, enabling scalable and predictable delivery across channels.</p><p>Key Responsibilities</p><p>Engineering Health & Capability Management</p><ul><li>Own overall engineering health across consumer channels (Mobile, Web, Commerce, AI).</li><li>Drive capacity planning, utilization, and demand-supply alignment.</li><li>Manage attrition, hiring pipeline, onboarding, and workforce stability.</li><li>Ensure availability of the right skills and roles aligned to programme needs.</li></ul><p>Tech Leadership Enablement</p><ul><li>Conduct regular 1:1s with Tech Leads to ensure alignment, support, and issue resolution.</li><li>Enable Tech Leads to focus on delivery by removing operational and organizational bottlenecks.</li><li>Provide support in team structuring, role clarity, and ownership models.</li></ul><p>Delivery Support & Execution Enablement</p><ul><li>Ensure delivery teams are fully equipped and structured for execution readiness.</li><li>Work closely with Programme Leads / PMOs to align capacity with delivery plans.</li><li>Support resolution of cross-team dependencies and resourcing challenges.</li><li>Enable predictable delivery outcomes without directly owning day-to-day execution.</li></ul><p>Talent & Workforce Management</p><ul><li>Drive hiring, onboarding, and ramp-up plans in line with programme expansion.</li><li>Monitor team performance, engagement, and retention.</li><li>Support capability development and succession planning within engineering teams.</li></ul><p>Governance & Operational Discipline</p><ul><li>Establish visibility into engineering metrics (capacity, utilisation, attrition, skill gaps).</li><li>Drive structured reporting and governance for engineering health.</li><li>Ensure alignment with organizational processes, compliance, and quality standards.</li></ul><p>Key Result Areas (KRAs)</p><ul><li>Strong engineering health across consumer channels</li><li>Optimized capacity utilization and workforce stability</li><li>Reduced attrition and improved team continuity</li><li>High-performing Tech Leads focused on delivery</li><li>Improved delivery readiness and execution predictability</li><li>Effective hiring and ramp-up aligned with demand</li></ul><p>Required Skills & Experience</p><ul><li>Engineering team management & capability building (Expert)</li><li>Capacity planning & workforce management (Expert)</li><li>Stakeholder management & cross-team coordination (Expert)</li><li>Delivery enablement & governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding & team structuring (Strong)</li><li>Dependency management & delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools & systems (JIRA, workforce dashboards, tracking tools) (Strong)</li></ul><p>Preferred Qualifications</p><ul><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineering team management & capability building (Expert)</li><li>Capacity planning & workforce management (Expert)</li><li>Stakeholder management & cross-team coordination (Expert)</li><li>Delivery enablement & governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding & team structuring (Strong)</li><li>Dependency management & delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools & systems (JIRA, workforce dashboards, tracking tools) (Strong)</li><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Delivery Manager (CBU Tech) to lead the engineering health and delivery enablement for consumer-facing technology channels. This role operates at the intersection of engineering management and delivery governance, ensuring that tech teams are structurally empowered while freeing Tech Leads to focus on execution and feature delivery. The role requires strong ownership of engineering teams across mobile, web, commerce, and AI-driven platforms, with a focus on capacity planning, talent management, and delivery readiness. The ideal candidate will act as the backbone of engineering operations, enabling scalable and predictable delivery across channels.</p><p><b>Key Responsibilities</b></p><p>Engineering Health & Capability Management</p><ul><li>Own overall engineering health across consumer channels (Mobile, Web, Commerce, AI).</li><li>Drive capacity planning, utilization, and demand-supply alignment.</li><li>Manage attrition, hiring pipeline, onboarding, and workforce stability.</li><li>Ensure availability of the right skills and roles aligned to programme needs.</li></ul><p>Tech Leadership Enablement</p><ul><li>Conduct regular 1:1s with Tech Leads to ensure alignment, support, and issue resolution.</li><li>Enable Tech Leads to focus on delivery by removing operational and organizational bottlenecks.</li><li>Provide support in team structuring, role clarity, and ownership models.</li></ul><p>Delivery Support & Execution Enablement</p><ul><li>Ensure delivery teams are fully equipped and structured for execution readiness.</li><li>Work closely with Programme Leads / PMOs to align capacity with delivery plans.</li><li>Support resolution of cross-team dependencies and resourcing challenges.</li><li>Enable predictable delivery outcomes without directly owning day-to-day execution.</li></ul><p>Talent & Workforce Management</p><ul><li>Drive hiring, onboarding, and ramp-up plans in line with programme expansion.</li><li>Monitor team performance, engagement, and retention.</li><li>Support capability development and succession planning within engineering teams.</li></ul><p>Governance & Operational Discipline</p><ul><li>Establish visibility into engineering metrics (capacity, utilisation, attrition, skill gaps).</li><li>Drive structured reporting and governance for engineering health.</li><li>Ensure alignment with organizational processes, compliance, and quality standards.</li></ul><p>Key Result Areas (KRAs)</p><ul><li>Strong engineering health across consumer channels</li><li>Optimized capacity utilization and workforce stability</li><li>Reduced attrition and improved team continuity</li><li>High-performing Tech Leads focused on delivery</li><li>Improved delivery readiness and execution predictability</li><li>Effective hiring and ramp-up aligned with demand</li></ul><p>Required Skills & Experience</p><ul><li>Engineering team management & capability building (Expert)</li><li>Capacity planning & workforce management (Expert)</li><li>Stakeholder management & cross-team coordination (Expert)</li><li>Delivery enablement & governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding & team structuring (Strong)</li><li>Dependency management & delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools & systems (JIRA, workforce dashboards, tracking tools) (Strong)</li></ul><p>Preferred Qualifications</p><ul><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes'</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Engineering team management & capability building (Expert)</li><li>Capacity planning & workforce management (Expert)</li><li>Stakeholder management & cross-team coordination (Expert)</li><li>Delivery enablement & governance (Expert)</li><li>Talent management (hiring, retention, onboarding) (Expert)</li><li>Agile delivery understanding & team structuring (Strong)</li><li>Dependency management & delivery alignment (Strong)</li><li>Data-driven decision making (capacity/utilisation metrics) (Strong)</li><li>Tools & systems (JIRA, workforce dashboards, tracking tools) (Strong)</li><li>Experience managing consumer-facing platforms (Mobile, Web, Commerce, AI)</li><li>Experience in onsite client engagement roles</li><li>Exposure to large-scale multi-pod delivery environments</li><li>Strong understanding of engineering operating models within enterprise programmes'</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Execution of investment strategies and roadmaps<br>Lead investment origination and opportunity development across specific sectors<br>Conducts due diligence processes for investment opportunities<br>Maintain sector research and awareness through regular industry interaction<br>Engage with portfolio companies on strategic initiatives, business plans and opportunities for development and execution</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skilled in financial modelling, valuation, and portfolio management, with the ability to present findings clearly and confidently<br>Commercially minded, collaborative, and motivated<br>Strong academics from a top-tier university</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Production Manager is responsible for delivering safe, efficient and cost-effective production across ISFC's canned tuna and sardine operations. The role drives manufacturing excellence by maximizing Overall Equipment Effectiveness (OEE), optimizing raw fish yield, improving labour productivity, reducing unit production costs, minimizing waste, ensuring accurate inventory control, and achieving production targets while maintaining the highest food safety and quality standards. The position will report to the Operations Director Key Responsibilities: - Production Leadership Lead daily production of canned tuna and sardines to achieve safety, quality, output and cost objectives. Deliver the production plan in coordination with Planning, Supply Chain and Maintenance. Ensure compliance with food safety, GMP, HACCP and regulatory requirements. - Yield Optimisation Maximise fish recovery and edible yield throughout thawing, cleaning, cooking, loining, filling and packing. Monitor yield losses by process step and implement corrective actions. Benchmark yield against international seafood manufacturing best practice. - Overall Equipment Effectiveness (OEE) Improve OEE through higher availability, performance and quality. Reduce downtime, changeover losses, micro-stoppages and speed losses. Work with Maintenance to implement TPM and preventive maintenance. - Labour Productivity Improve worker efficiency through line balancing, work measurement and standard operating procedures. Develop productivity KPIs and incentive programmes. Optimise manpower utilisation while maintaining safety and quality. - Material Optimisation Optimise consumption of fish, oil, brine, sauces and other additives. Reduce consumption of cans, lids, cartons, labels, shrink film and pallets. Minimise giveaway, damage, scrap and rework. - Cost Management Drive continuous reduction in manufacturing cost per case and cost per tonne. Identify productivity and waste reduction projects. Prepare weekly and monthly production cost reports with variance analysis. - Inventory Management Maintain accurate WIP, packaging and finished goods inventory. Ensure FIFO/FEFO compliance and stock accuracy. Support monthly stock counts and inventory reconciliation. - Continuous Improvement Lead Lean Manufacturing, Six Sigma and Kaizen initiatives. Implement root cause analysis and corrective actions. Promote a culture of operational excellence. - People Leadership Coach supervisors and develop production talent. Promote safety, teamwork, accountability and high performance. Key Performance Indicators (KPIs): - Production Production plan attainment (%) Output per shift Capacity utilisation (%) Yield Fish yield (%) Raw material loss (%) Giveaway (%) OEE Overall Equipment Effectiveness Availability Performance Quality rate - Labour Cases per labour hour Labour productivity Overtime control Materials Packaging consumption variance Additive consumption variance Waste & scrap reduction Cost Manufacturing cost per case Conversion cost per tonne Energy & utility efficiency - Inventory Inventory accuracy WIP accuracy Stock losses Cycle count compliance Quality & Safety First-pass quality Customer complaints Food safety compliance Lost Time Injury Frequency Rate</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Food Engineering, Industrial Engineering, Mechanical Engineering, Manufacturing or related discipline.</li><li>10+ years of food or seafood manufacturing experience.</li><li>Minimum 5 years leading high-volume production operations.</li><li>Experience with OEE, Lean Manufacturing, TPM and continuous improvement.</li><li>Knowledge of ERP/MES production reporting systems.</li></ul><p><strong>Core Competencies:</strong></p><ul><li>Production planning and scheduling</li><li>Yield optimisation</li><li>Manufacturing cost control</li><li>Inventory management</li><li>Lean Manufacturing</li><li>OEE improvement</li><li>Root cause analysis</li><li>Leadership and coaching</li><li>Data-driven decision making</li><li>Cross-functional collaboration</li></ul><p><strong>Success Profile:</strong></p><ul><li>Consistently achieves production targets safely and efficiently.</li><li>Maximises fish yield and minimises waste.</li><li>Improves OEE and labour productivity year after year.</li><li>Reduces manufacturing cost per unit while protecting quality.</li><li>Maintains accurate inventories and reliable production reporting.</li><li>Builds a disciplined, high-performing production team that supports ISFC's global growth ambitions.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Responsible for leading and managing OCS Infotech s Managed Security Operations Center (SOC) and MSSP services, ensuring 24x7 security monitoring, incident response and proactive threat management for customers Collaborate with sales & presales teams for Solution design, Customer engagements & Proposal support Provide strategic inputs for new service offerings, Market expansion and Customer acquisition & retention Manage and expand OCS MSSP service portfolio: Managed SIEM Managed EDR/XDR Vulnerability management Security advisory services Define SOC service catalog and pricing alignment Lead and mentor SOC analysts (L1, L2, L3), engineers and architects Define skill development roadmap and maintain certification plans Ensure adequate staffing for 24x7 operations Manage recruitment, retention and performance of SOC team Staying updated with market trends and upcoming technologies Build and Identify Sales opportunities through market connect Providing strategic business input to senior management Manage relationships with security OEMs and technology partners Ensure SOC tools are updated, optimized and aligned with customer needs Drive partner certifications and compliance requirementsKey Responsibilities Manage and lead MSSP practice Lead 24x7 SOC operations, ensuring SLA-based monitoring and incident response Own incident lifecycle: detection triage investigation response closure Govern SIEM/SOAR/XDR platforms and optimize detection use cases Define and track SOC KPIs (MTTD, MTTR, SLA compliance) Lead threat hunting and proactive security operations Ensure compliance with ISO 27001, PCI DSS, and Oman regulatory requirements (MTCIT) Deliver SOC reporting and executive dashboards to customers Act as escalation lead for major security incidents Drive SOC maturity roadmap and service expansion Deliver: Monthly SOC reports Executive dashboards Threat intelligence insights Conduct regular service reviews with customers Act as trusted advisor for: Security posture improvement Risk mitigation strategies Create and maintain technical documentation: Product specifications and Solution documents Case studies and White papers Develop team roadmap and training programs Provide strategic business ideas to management Additional Responsibilities Plan resources and leave to ensure customer commitments are met Maintain low attrition rate Recruit and strengthen technical team capabilities Develop capabilities in new business verticals Ensure overall smooth functioning of the department Relevant Experience Strong understanding of cybersecurity solutions (software and cloud) Experience managing support services teams Experience managing cybersecurity professionals and architects Strong communication and presentation skills Ability to collaborate with sales, PM and internal teams Strong analytical and problem-solving skills Ability to provide strategic business direction Ability to stay updated with industry developments Ability to work under pressure and meet deadlines Work Environment & Conditions This role may require occasional shift work as per Clients & OCS Business Requirements. This role may require occasional shift work, weekend hours or on-call availability in response to Critical Incidents. Physical environment may include sitting for extended periods at a desk and working with computers in an office setting. The candidate must have the ability to work under high-pressure situations, particularly during incident handling & Critical Threats.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Academic Qualifications Required</b></p><p>Bachelor s degree or master s in computer science / information security/ IT</p><b>Professional Certifications Required</b><ul><li>CISSP: Certified Information Systems Security Professional or CISM: Certified Information Security Manager</li><li>GIAC: Global Information Assurance Certification</li><li>GSEC: Global Security Essentials Certification</li><li>ISACA: IT Audit, Security, Governance and Risk Certifications</li><li>Vendor certifications (Fortinet, Microsoft, Palo Alto, etc.)</li></ul><b>Skills</b><ol><li>People Management o Build and lead a high-performing team of Presales, Implementation and Support Engineers o Set clear objectives, KPIs, and career development plans for team members o Conduct regular performance reviews and succession planning o Foster a culture of accountability, collaboration, and continuous learning</li><li>Strategic Leadership o Define technical vision and roadmap aligned with organizational goals o Represent OCS Infotech in executive-level customer engagements and industry forums o Drive adoption of emerging technologies and best practices across teams o Establish governance for compliance, security, and quality assurance</li><li>Customer Experience o Ensure seamless solution delivery with minimal disruption o Maintain proactive communication on timelines, risks, and escalations o Drive customer satisfaction through feedback loops & service improvements o Act as escalation point for critical incidents and strategic account</li><li>Metrics and SLA Governance: o MTTD (Mean Time to Detect) o MTTR (Mean Time to Respond) o Incident closure SLAs o False positive rate o Alert-to-case ratio</li></ol><p></p></section>