Joomla Jobs in Oman

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p> <h4>What You Will Do</h4> <ul> <li>Contribute to the IFB activities in the store commercial calendar.</li> <li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li> <li>Understand and use different selling tools to boost the average transaction and items per transaction.</li> <li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li> <li>Ensure safe cash handling and accurately process sales using available tools.</li> <li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li> <li>Ensure customer payments are processed quickly and accurately.</li> <li>Ensure that IFB units are ready before the store opens.</li> <li>Participate in monthly stock takes and facilitate inventory control.</li> <li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li> <li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li> <li>Maintain personal hygiene in compliance with guidelines.</li> <li>Engage with customers daily to get feedback and understand their needs.</li> <li>Maintain clean and orderly checkout areas.</li> <li>Report any incidents or complaints to the line manager.</li> <li>Work with the chef to increase knowledge in production.</li> <li>Lead by example and act as an ambassador for the IKEA store.</li> <li>Attend and participate in required training sessions.</li> <li>Stay updated on national legislation regarding food safety.</li> <li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li> </ul> <h4>Required Skills to Be Successful</h4> <ul> <li>Strategic planning and analytical skills</li> <li>Effective communication skills</li> <li>Problem solving skills</li> <li>Fluency in English and local language</li> </ul> <h4>What Qualifies You for the Role</h4> <ul> <li>High school or trade school graduate</li> <li>3 to 5 years of experience in a similar role</li> <li>Strong strategic planning and analytical skills</li> <li>Effective communication and problem-solving skills</li> <li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li> <li>Interest and knowledge in retail, culinary, or food service industry</li> <li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li> <li>Fluency in English and local language, with basic awareness of food safety</li> </ul> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the Role</h4> <p>The IKEA Food Representative is tasked with supporting IKEA FOOD by driving sales through effective merchandising and selling skills with a focus on delivering exceptional customer service. This role also involves operating a cash register, maintaining clean checkout areas, and following all standard operating procedures for cash handling to ensure accurate transactions. By being attentive and responsive to customer needs, the representative helps ensure IKEA remains a top home furnishing store in the market.</p> <h4>What You Will Do</h4> <ul> <li>Contribute to the IFB activities in the store commercial calendar.</li> <li>Ensure all IFB articles are merchandised and presented according to IKEA standards and properly labelled and priced.</li> <li>Understand and use different selling tools to boost the average transaction and items per transaction.</li> <li>Compute and record transactions ensuring 100% accuracy for all register transactions.</li> <li>Ensure safe cash handling and accurately process sales using available tools.</li> <li>Follow SOPs for cash handling, counting, and recording the float before and after trading.</li> <li>Ensure customer payments are processed quickly and accurately.</li> <li>Ensure that IFB units are ready before the store opens.</li> <li>Participate in monthly stock takes and facilitate inventory control.</li> <li>Adhere to guidelines on IFB operation and ensure operational checklists are followed.</li> <li>Provide a positive shopping experience through high customer service standards and area cleanliness.</li> <li>Maintain personal hygiene in compliance with guidelines.</li> <li>Engage with customers daily to get feedback and understand their needs.</li> <li>Maintain clean and orderly checkout areas.</li> <li>Report any incidents or complaints to the line manager.</li> <li>Work with the chef to increase knowledge in production.</li> <li>Lead by example and act as an ambassador for the IKEA store.</li> <li>Attend and participate in required training sessions.</li> <li>Stay updated on national legislation regarding food safety.</li> <li>Meet and serve IKEA guests with empathy and care, aligned with IKEA values.</li> </ul> <h4>Required Skills to Be Successful</h4> <ul> <li>Strategic planning and analytical skills</li> <li>Effective communication skills</li> <li>Problem solving skills</li> <li>Fluency in English and local language</li> </ul> <h4>What Qualifies You for the Role</h4> <ul> <li>High school or trade school graduate</li> <li>3 to 5 years of experience in a similar role</li> <li>Strong strategic planning and analytical skills</li> <li>Effective communication and problem-solving skills</li> <li>Minimum of 2 years of experience in a service environment, ideally in sales or hospitality</li> <li>Interest and knowledge in retail, culinary, or food service industry</li> <li>Strong customer focus and ability to work in a high-volume, fast-paced environment</li> <li>Fluency in English and local language, with basic awareness of food safety</li> </ul> <h4>Additional Information</h4> <p>We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p> <p>Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.</p> <p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>CDZ Operator </strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><em>Who lands Legendary deals? You do.</em><em>. </em><strong>DHL Global Forwarding</strong> has an opening for an <strong>CDZ Operator </strong>in <strong>Muscat, Oman</strong><strong>. </strong></p><br><br> <p>Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day to day operations within the Airfreight Gateway. Assist &amp; support ACC Manager in rate &amp; capacity procurement as required</p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this CDZ Operator specialist position </strong></p><br><br> <ul> <li>Administer customer operations plans and processes to deliver efficient logistics processes</li> <li>Receive, deliver and update orders via the system for assigned orders</li> <li>Perform shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports</li> <li>Work on exceptions/ issues assigned by other functions or directly from customer and report back on related actions</li> <li>Enter data into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules</li> <li>Support sales team and answer queries from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li> <li>Respond to customer enquiries and understand customer requirements</li> <li>Interact with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines</li> <li>Establish customer contact, seek upselling opportunities and follow up on common problems</li> <li>Work in line with operating standards and procedures to provide superior customer service</li> <li>Resolve recurring issues and suggest enhancements related to customer operations work methods focusing on increasing effectiveness and efficiency<br> </li> </ul> <p><strong>Now, here is what we need from you! </strong></p><br><br> <p><strong>Education Level</strong></p><br><br> <br> <p> Vocational/Specialized/Technical/Certification</p><br><br> <br> <p><strong>Experience Level</strong></p><br><br> <br> <p> less than 2 years</p><br><br> <br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Remarkable people, trusted by clients to design and advance the world</strong></p><br><p>Wood is recruiting for a <strong>Risk-Based Inspection (RBI) Subject Matter Expert (SME)</strong> to join its Projects team focusing on delivering across Oil and Gas projects. Position is based in Oman for duration of one year.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br><br>Responsibilities:<br> <p>The Risk-Based Inspection (RBI) Subject Matter Expert (SME) will be responsible to support an operating refinery and petrochemical complex. The role will lead and support the transition from API RP 580 to API RP 581 within a GE-APM (Meridiam / Asset Strategy Management) environment, while also providing ongoing technical leadership for the site RBI and asset integrity program.</p><br><br> <p><strong>Designing the future. Transforming the world</strong>&nbsp;</p><br><br> <p>Reflecting the market focus for the office in both brownfield and green field opportunities, multi-skilled personnel are sought, for those with experience in Onshore Oil and Gas.&nbsp;<br> &nbsp;</p><br><br> <p><strong>What we can offer</strong>&nbsp;</p><br><br> <ul> <li><strong>Meaningful and interesting projects</strong> delivered to leaders of industry across oil and gas&nbsp; and emerging energy sectors&nbsp;&nbsp;</li> </ul><br> <ul> <li><strong>Commitment to Diversity and Inclusion</strong>; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice&nbsp;</li> </ul><br> <ul> <li><strong>Competitive salary</strong> with regular salary reviews to ensure we are rewarding at the right level in line with the market&nbsp;</li> </ul><br> <ul> <li><strong>Medical Insurance: </strong>Ensures inpatient and outpatient care is available should you require treatment. Cover limits apply, please refer to the terms of benefit and network list for further details.&nbsp;</li> </ul><br> <ul> <li><strong>Workmen’s Compensation</strong>: Provides payment of 3 x Annual Wage (up to a maximum of 5000 OMR) upon death or permanent disability.&nbsp;</li> </ul><br> <ul> <li><strong>Employee Assistance Programme: </strong>Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.&nbsp;</li> </ul><br> <p><strong>Typical responsibilities</strong>&nbsp;&nbsp;</p><br><br> <p><strong>API 580 to API 581 Transition (Operating Plant Context)</strong></p><br> <p>• Lead the transition from API 580 qualitative/semi-quantitative RBI to API 581 quantitative RBI for refinery and petrochemical process units.&nbsp;</p><br> <p>• Implement and validate API 581 RBI models in GE-APM, ensuring they reflect actual operating conditions, materials of construction, and process chemistry.&nbsp;</p><br> <p>• Assess legacy RBI studies and inspection plans for migration suitability and regulatory defensibility.&nbsp;</p><br> <p>• Identify data gaps typical of brownfield assets (corrosion rates, inspection history, damage mechanisms) and define practical remediation plans.&nbsp;</p><br> <p>• Ensure assumptions, damage models, and consequences reflect plant-specific risks, including inventory, toxicity, flammability, and siting.&nbsp;</p><br> <p><strong>RBI Execution &amp; Governance&nbsp;</strong></p><br> <p>• Act as the site RBI technical authority, providing governance, review, and approval of RBI studies and updates.&nbsp;</p><br> <p>• Ensure RBI outputs support:&nbsp;</p><br> <p>&nbsp; &nbsp;o Regulatory compliance&nbsp;</p><br> <p>&nbsp; &nbsp;o Safe operating envelopes&nbsp;</p><br> <p>&nbsp; &nbsp;o Optimized inspection intervals without compromising risk&nbsp;</p><br> <p>• Support audits, regulatory reviews, and internal assurance activities related to RBI and inspection programs.&nbsp;</p><br> <p><strong>Corrosion &amp; Damage Mechanism Management&nbsp;</strong></p><br> <p>• Lead and support corrosion studies and damage mechanism reviews (DMR/DMI) for:&nbsp;</p><br> <p>&nbsp; &nbsp;o Crude, vacuum, hydrotreating, hydrocracking, RFCC, reforming, sulfur recovery, and petrochemical units&nbsp;</p><br> <p>• Validate corrosion rate development and degradation models used in RBI.&nbsp;</p><br> <p>• Interface closely with site corrosion engineers to ensure consistency between corrosion management plans and RBI assumptions.&nbsp;</p><br> <p><strong>Inspection Strategy Development (Operating Units)&nbsp;</strong></p><br> <p>• Develop and optimize risk-based inspection strategies for pressure vessels, piping, tanks, heat exchangers, and associated static equipment.&nbsp;</p><br> <p>• Ensure inspection plans account for:&nbsp;</p><br> <p>&nbsp; o Shutdown windows and turnaround planning&nbsp;</p><br> <p>&nbsp; o Online vs. offline inspection feasibility&nbsp;</p><br> <p>&nbsp; o Access, safety, and operational constraints&nbsp;</p><br> <p>• Support integration of RBI outputs into inspection execution and long-term maintenance plans.&nbsp;</p><br> <p><strong>Bad Actor Identification &amp; Continuous Improvement&nbsp;</strong></p><br> <p>• Identify and analyse bad actors across refinery and petrochemical equipment populations.&nbsp;</p><br> <p>• Investigate recurring damage, unexpected failures, and high-risk equipment trends.&nbsp;</p><br> <p>• Recommend changes to inspection effectiveness, corrosion mitigation, and operating practices where required.&nbsp;</p><br> <p>• Support site initiatives focused on reliability improvement and loss prevention.&nbsp;</p><br> <p><strong>Interface with Operations &amp; Engineering&nbsp;</strong></p><br> <p>• Work closely with Operations, Process Engineering, and Maintenance to ensure RBI reflects real operating realities.&nbsp;</p><br> <p>• Participate in management of change (MOC) reviews, assessing RBI impacts of process, feedstock, or operational changes.&nbsp;</p><br> <p>• Support turnarounds by prioritizing inspection scope based on risk.&nbsp;</p><br> <p><strong>Training &amp; Capability Development&nbsp;</strong></p><br> <p>• Deliver hands-on training and mentoring to site RBI, inspection, and corrosion engineers.&nbsp;</p><br> <p>• Develop and deliver training tailored to an operating plant environment, covering:&nbsp;</p><br> <p>&nbsp; o API RP 580 and API RP 581 application&nbsp;</p><br> <p>&nbsp; o Quantitative RBI interpretation using GE-APM&nbsp;</p><br> <p>&nbsp; o Damage mechanisms specific to refining and petrochemicals&nbsp;</p><br> <p>&nbsp; o Practical use of RBI to support turnaround and inspection planning&nbsp;</p><br> <p>• Build long-term RBI competency and consistency across the site.</p><br><br><br>Qualifications:<br> <p><strong>What makes you remarkable?&nbsp;</strong>&nbsp;</p><br><br> <p>At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.&nbsp;&nbsp;</p><br><br> <p><strong>Experience:</strong></p><br> <ul> <li>BSC degree engineering in mechanical preferred</li> <li>Over 10 years of experiecne in petro-chemical industry</li> </ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the delivery of enterprise applications, digital platforms, and integration initiatives. Participate in the full Software Development Life Cycle (SDLC), including analysis, planning, testing, deployment, and post-implementation support. Ensure compliance with organizational policies, regulatory requirements, and IT governance standards. Collaborate with internal stakeholders, vendors, and third-party service providers. Prepare documentation aligned with project and operational standards. Contribute to continuous improvement of delivery processes, quality standards, and operational efficiency. Support knowledge transfer and development of internal capabilities.</p><p>The Senior Business System Analyst shall:</p><ul><li><strong>Business Analysis &amp; Requirements Management</strong><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li></ul></li><li><strong>Solution &amp; Integration Support</strong><ul><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li></ul></li><li><strong>Project Delivery Support</strong><ul><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Conduct stakeholder analysis and requirements elicitation workshops.</li><li>Prepare Business Requirement Documents (BRD), Functional Specifications, and Use Cases.</li><li>Perform gap analysis between existing systems and proposed solutions.</li><li>Ensure traceability between business requirements and system implementation.</li><li>Ensure completeness, clarity, and consistency of requirements documentation.</li><li>Review system changes and enhancements for alignment with business objectives.</li><li>Provide analytical support during issue resolution and decision-making.</li><li>Support solution design discussions with architects and developers.</li><li>Define integration requirements including APIs, data exchange, and workflow automation.</li><li>Assist in reviewing vendor proposals and technical solutions.</li><li>Support UAT planning and execution.</li><li>Facilitate communication between business users and technical teams.</li><li>Support project teams during implementation and delivery phases.</li><li>Support change management and impact analysis.</li></ul><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Position summary</h4> <p><strong>Location:</strong> Muscat</p> <p><strong>Tax | Business Tax – Associate / Senior Associate (Omani National)</strong></p> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <p>Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance, and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.</p> <h4>Our purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>As an Associate / Senior Associate in our Business Tax team, you will play a pivotal role in ensuring our clients meet their tax compliance obligations while identifying tax planning opportunities. You will work with a diverse range of clients across various industries, providing them with expert tax advice and services. Your expertise will help clients navigate the complexities of local and international tax laws, ensuring compliance and optimizing their tax strategies. As this position is specifically targeted towards Omani nationals, an understanding of the local market and business environment is advantageous.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Tax compliance and advisory:</strong> Assist clients in meeting their tax compliance obligations, while identifying potential tax planning opportunities.</li> <li><strong>Client management:</strong> Develop and maintain strong relationships with clients, providing them with tailored tax advice and solutions.</li> <li><strong>Research and analysis:</strong> Conduct in-depth research on complex tax issues and provide comprehensive analyses and recommendations.</li> <li><strong>Project coordination:</strong> Manage multiple client engagements and coordinate projects and deliverables with the tax team.</li> <li><strong>Knowledge development:</strong> Stay updated with the latest tax laws and regulations in Oman and internationally, sharing insights with the team and clients.</li> <li><strong>Team collaboration:</strong> Work collaboratively with colleagues in the tax team and across other departments to deliver holistic solutions to clients.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.</li> <li>Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.</li> <li>Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.</li> <li>Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Bachelor’s or Master’s degree in Accounting, Finance, Taxation, or a related field.</li> <li>Minimum of 3-5 years of experience in tax, preferably with a focus on business tax compliance and advisory services.</li> <li>Relevant professional certifications such as ACCA, CPA, or equivalent are preferred.</li> <li>Strong understanding of Omani and international tax laws, regulations, and practices.</li> <li>Exceptional analytical and problem-solving abilities, with a keen attention to detail.</li> <li>Excellent written and verbal communication skills in English and Arabic.</li> <li>Demonstrated ability to build and maintain client relationships, with a focus on delivering high-quality service.</li> <li>Ability to work effectively both independently and as part of a team.</li> <li>Capacity to thrive in a fast-paced, evolving environment and manage multiple priorities.</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p><strong>Location:</strong> Muscat</p> <p><strong>Tax | Business Tax – Associate / Senior Associate (Omani National)</strong></p> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <p>Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance, and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.</p> <h4>Our purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>As an Associate / Senior Associate in our Business Tax team, you will play a pivotal role in ensuring our clients meet their tax compliance obligations while identifying tax planning opportunities. You will work with a diverse range of clients across various industries, providing them with expert tax advice and services. Your expertise will help clients navigate the complexities of local and international tax laws, ensuring compliance and optimizing their tax strategies. As this position is specifically targeted towards Omani nationals, an understanding of the local market and business environment is advantageous.</p> <h4>Key responsibilities:</h4> <ul> <li><strong>Tax compliance and advisory:</strong> Assist clients in meeting their tax compliance obligations, while identifying potential tax planning opportunities.</li> <li><strong>Client management:</strong> Develop and maintain strong relationships with clients, providing them with tailored tax advice and solutions.</li> <li><strong>Research and analysis:</strong> Conduct in-depth research on complex tax issues and provide comprehensive analyses and recommendations.</li> <li><strong>Project coordination:</strong> Manage multiple client engagements and coordinate projects and deliverables with the tax team.</li> <li><strong>Knowledge development:</strong> Stay updated with the latest tax laws and regulations in Oman and internationally, sharing insights with the team and clients.</li> <li><strong>Team collaboration:</strong> Work collaboratively with colleagues in the tax team and across other departments to deliver holistic solutions to clients.</li> </ul> <h4>Leadership capabilities:</h4> <ul> <li>Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.</li> <li>Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.</li> <li>Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.</li> <li>Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Bachelor’s or Master’s degree in Accounting, Finance, Taxation, or a related field.</li> <li>Minimum of 3-5 years of experience in tax, preferably with a focus on business tax compliance and advisory services.</li> <li>Relevant professional certifications such as ACCA, CPA, or equivalent are preferred.</li> <li>Strong understanding of Omani and international tax laws, regulations, and practices.</li> <li>Exceptional analytical and problem-solving abilities, with a keen attention to detail.</li> <li>Excellent written and verbal communication skills in English and Arabic.</li> <li>Demonstrated ability to build and maintain client relationships, with a focus on delivering high-quality service.</li> <li>Ability to work effectively both independently and as part of a team.</li> <li>Capacity to thrive in a fast-paced, evolving environment and manage multiple priorities.</li> </ul></p><p></p>

<p>LOGISTICS MANAGER HEALTHCARE SECTOR Job Summary We are seeking an experienced and highly organized Logistics Manager to oversee tender management, import order processing, supply chain coordination, and logistics operations within the healthcare sector. The role will involve managing healthcare products and supplies for both government and private-sector customers, including coordination with government entities, principal companies, suppliers, freight forwarders, logistics providers, finance teams, and internal departments. The successful candidate will be responsible for ensuring the smooth and timely execution of tenders, purchase orders, imports, deliveries, and supply operations while maintaining compliance with contractual, regulatory, and documentation requirements.</p><p>Key Responsibilities</p><p>Tender Management</p><ul><li>Monitor tender portals, newspapers, and relevant sources to identify business opportunities from entities including SQU, Oman Tender Board, Ministry of Health (MOH), Royal Hospital, SQCCC, Ministry of Agriculture and Fisheries, and Ministry of Education.</li><li>Coordinate regular visits to relevant government institutions to review newly announced tenders and procurement opportunities.</li><li>Coordinate tender participation inquiries with principal companies suppliers.</li><li>Obtain quotations, technical information, product specifications, and supporting documentation from suppliers and principal companies.</li><li>Analyze historical tender data, awarded contracts, market pricing, and pricing trends.</li><li>Develop competitive pricing strategies in coordination with principal companies and internal stakeholders.</li><li>Prepare and coordinate technical and commercial bid proposals.</li><li>Compile, review, and submit complete tender documentation in accordance with tender requirements.</li><li>Ensure compliance with tender specifications, submission requirements, deadlines, and contractual conditions.</li><li>Prepare customized quotations and commercial proposals for private-sector customers.</li><li>Verify pricing, product specifications, availability, and delivery commitments prior to submission.</li><li>Coordinate the processing of Bid Bonds and Performance Bonds with the relevant departments and financial institutions.</li><li>Coordinate with the Finance Department regarding pricing, cost analysis, financial clarifications, and tender-related requirements.</li><li>Supervise and support the smooth execution of tender awards and subsequent supply operations.</li></ul><p>Import &amp; Order Management</p><ul><li>Review and process Local Purchase Orders (LPOs) received from government and private-sector customers.</li><li>Generate sales orders in the ERP system and establish appropriate delivery schedules.</li><li>Maintain accurate Excel-based delivery schedules for parallel tracking and monitoring of orders.</li><li>Maintain monthly order follow-up, tracking, and reminder systems.</li><li>Manage orders with principal companies and suppliers from order placement through final delivery.</li><li>Track project timelines, order status, shipment progress, and delivery milestones.</li><li>Maintain accurate and up-to-date records of projects, tenders, purchase orders, shipments, and deliveries.</li><li>Coordinate shipments with principal companies, freight forwarders, customs clearance agents, and logistics providers.</li><li>Oversee the complete order fulfillment process, from order placement until receipt at the company warehouse or delivery to the customer.</li><li>Handle tender, logistics, import, and supply-related correspondence with customers, suppliers, principal companies, and service providers.</li><li>Coordinate government delivery planning with the NP Stores and relevant internal departments.</li><li>Ensure timely delivery and compliance with contractual obligations and agreed delivery schedules.</li><li>Proactively identify and minimize supply chain delays through effective planning, coordination, and follow-up.</li><li>Ensure compliance with local regulations, import requirements, customs procedures, and documentation standards.</li></ul><p>Departmental Supervision &amp; Coordination</p><ul><li>Supervise overall tender, import, order management, and logistics operations within the department.</li><li>Coordinate effectively with Sales, Finance, Stores, Regulatory Affairs, and other relevant departments.</li><li>Monitor operational performance and ensure timely completion of assigned tasks.</li><li>Develop efficient systems for tender tracking, order follow-up, delivery monitoring, and supplier coordination.</li><li>Identify operational risks and implement corrective actions to improve efficiency and service delivery.</li><li>Maintain professional relationships with government entities, private healthcare customers, suppliers, principal companies, and logistics partners.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Logistics, Supply Chain Management, Business Administration, Healthcare Management, or a related field.</li><li>Minimum 10 years of relevant experience in logistics, tender management, import operations, supply chain, or order management.</li><li>Experience in the healthcare, pharmaceutical, medical equipment, or medical supplies sector is highly preferred.</li><li>Proven experience dealing with government tenders and private-sector customers in Oman.</li><li>Strong knowledge of import procedures, shipping documentation, customs requirements, and supply chain operations.</li><li>Experience working with ERP systems and advanced knowledge of Microsoft Excel.</li><li>Strong analytical, negotiation, coordination, and problem-solving skills.</li><li>Excellent communication and follow-up skills.</li><li>Ability to manage multiple tenders, orders, shipments, and deadlines simultaneously.</li><li>Preferred Skills: Government tender and procurement experience. Experience dealing with healthcare institutions and government entities. Knowledge of medical products, pharmaceuticals, or healthcare supplies. Strong supplier and principal-company relationship management skills. Excellent written and verbal communication skills in English. Arabic language skills are an advantage. Strong attention to detail and ability to work under pressure.</li><li>Key Competencies: Tender &amp; Contract Management, Import &amp; Logistics Operations, Supply Chain Coordination, Government Procurement, Order Fulfillment, Supplier &amp; Principal Management, Pricing &amp; Cost Analysis, Negotiation Skills, ERP &amp; Microsoft Excel, Planning &amp; Organization, Compliance &amp; Documentation, Leadership &amp; Team Coordination.</li></ul>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Wood is currently hiring for a Senior Process Safety Engineer for a secondment role in Muscat Oman. Duration of this assignment is 1 year Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com</p><p>Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</p><p>What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world s most critical challenges.</p><p>Experience: Minimum 15 years of experience in similar projects Process/Chemical Engineering Degree with relevant certification Experience in refinery and petrochemical projects preferred</p><p>Execute the activities and processes associated with Process Safety Engineering in the NGLE Project, under Process Engineering scope. Apply and expand hands-on experience in Engineering, Procurement, Construction, and commissioning and Operation oil &amp; gas industry. Responsible for supporting and executing general engineering activities directly linked to Process engineering. Designing the future. Transforming the world Reflecting the market focus for the brownfield and green field opportunities, multi-skilled personnel are sought, in particular those with experience in refinery and petrochemical industry.</p><p>What we can offer</p><ul><li>Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market</li><li>Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.</li><li>Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li></ul><p>Typical responsibilities</p><ul><li>Monitor the execution of the quality assurance program for conformance to project requirements.</li><li>To contribute to the development of optimal business strategies during FEED and ensure the satisfactory execution of NGLE project by achieving the project s technical quality requirements within agreed budgets and schedules.</li><li>Lead the Process Safety Engineering technical detailed design scope to bring out the best strategies and approaches to deliver the technical requirements.</li><li>Prepare the necessary documentation, establishing major methods and data as necessary and ensure selection of the optimum Process Safety design from both technical and economic standpoints.</li><li>Ensure that design methods, standards and data used conform to Asset Owners requirements and/or those issued by Centre of Excellence.</li><li>Ensure the preparation of Process Safety and Operations Philosophy document incorporating user requirements.</li><li>In consultation with Project Delivery Skill-pool, assign appropriate Process Safety engineering resources and monitor performance to ensure all Process Safety Engineering deliverables are accomplished.</li><li>Be responsible for the coordination, execution and progress of Process Safety Engineering design under the supervision of the Lead Engineering.</li><li>Be responsible for technical accuracy, quality and economy of Process Safety engineering applications design.</li><li>Liaise with Vendor s representatives and other functions on all matters relating to Process design and execution.</li><li>Ensure OQ Safety and Quality control procedures are followed during execution of all work and that a high standard of safety is achieved in all design work.</li><li>Participate pre and post contract award in discussions with Asset Owners to assess and assist in the definition of user requirements.</li><li>Review Process Safety Engineering Deliverables and participate in project reviews and workshops.</li><li>Participate in solving Process Safety engineering challenges that are recognised during development of the Front-End Package or detailed engineering</li><li>Identify gaps in existing practices and tools and manage the process of developing new practices or toolkit items that enhance OQ technological offering.</li><li>Other relevant duties as requested from time to time.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience: Minimum 15 years of experience in similar projects Process/Chemical Engineering Degree with relevant certification Experience in refinery and petrochemical projects preferred</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>KEY ACCOUNTABILITIES:</p><p>Description</p><p>Project Management Plan and organize/supervise the activities to ensure that all works are carried out in an efficient manner which is consistent with allocated budget and manhours (MH) for each department Update the statues of budget in daily basis and provide constructive feedback to Production departments to support their overall performance and controlling MH. Review and interpret design drawings and specifications to ensure technical and practical execution of work. Provides resolution for technical engineering problems across disciplines and coordinates application of solutions. To prepare progress reports and conduct progress meetings with clients on a regular basis for all engineering, procurement, fabrication and commissioning activities related to the Project. Responsible for overall planning and execution of the project, supervision, team management, schedule, quality and safety management, risk management and client management once the Project Job Order is issued throughout the project lifecycle, and delivery of project in accordance with the scope and schedules while satisfying the project’s technical and quality requirements. The jobholder will be the focal point for client, subcontractor and ODC management team. To develop strategies and contingency plans of the Project. To ensure that construction man powers are fully managed and informed about the progress of the Project and that all project instructions are adhered to. To coordinate constructability input and interface with production department to ensure good communication. Ensuring the work proceeds on schedule and develop action plans to maintain schedule or to catch up on any delayed work. To organize, plan and manage the execution of commission activities in every phase of the project and secure adequate resources. Coordination of the project commissioning plan and schedules closely Master Schedule Prepare of Project Schedule, using Primavera “P6” version or higher of planning or similar platform tools for Project Scheduling to be advantageous to the candidates. with all new build sequence according to the budget allocated, and submit it to the DH/TL to receive feedback in order to develop a comprehensive schedule for the various departments to commence their work within the budget allowed in the Job order. To make plan, schedule and report progress for all Work required to meet the Contract Schedule, including all necessary interfacing with other parties. To organize, plan and manage the execution of commission activities in every phases of the project and secure adequate resources Docking-Undocking Managing Manage the docking/undocking of Project in collaboration with the Client, Master of Vessel, Agents and Production Control department in order to ensure project development as per timelines.  Pre-arrival Meetings and KoM Organize and lead the pre-arrival meetings with all respective Project In-Charge Engineers’ in order to technically explain and clarify the client’s requirements and specifications. Organize and lead the KOM (Kick-off Meeting) with all respective Project In-Charge Engineers and  Client’s representatives in order to technically explain, clarify and agree with all parties involved the requirements and specification for the purpose of the Project Technical Advice and Troubleshooting Provide technical advice to the Project in-charge Engineers, from issuance of job order to completion of the repair work to support them in achieving their jobs within the budget. Provide technical advice and support to the internal departments giving feedback and recommendations on the work summary report, or project status, in order to ensure completion of the project activities on time and as per client/contract requirements. Client Interaction Review the expenditure and cost, budgets and MH utilization in the department in order to ensure the cost does not exceed the established budget for the department.  Resources Control and Allocation Coordinate with the clients to get all queries / clarifications resolved before the start of job, or during the project, in order to ensure all requirements are clearly understood by various Production departments and reduce the amount of rework required at later stages. Communicate the Client’s responses, or specifications, to the respective departments in ODC in order to ensure clear communication protocols To implement a comprehensive document management system in accordance with Client’s requirement of the Project.  Progress Updates and Documentation Ensure that all Project Manager activities findings and updates are reported to the Department format so that critical events and potential delays are timely and accurately communicated for prompt action, thus minimizing impact on overall schedules. Ensure that any additions or cancellation of work as per the original agreed scope according to the standard format, technically correct and can be carried out. Review, manage and ensure the development and issuance of relevant department documentation, progress, challenges and issues faced in order to ensure timely and accurate availability for any future reference and to ensure timely resolution of escalated issues.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>QUALIFICATIONS, EXPERIENCE &amp; SKILLS:</h4><p>Minimum Qualifications:</p><p>Bachelor’s Degree in Naval Architecture/ Mechanical Engineering/ Electrical Engineering or equivalent</p><p>PMP certificate </p><p>Minimum Experience:</p><p>8 years of relevant experience in project management as Newbuilding Project manager working in any shipyards </p><p>Skills</p><ul><li>Full time in charge in Vessel New-build Project.</li><li>Experience in controlling/following the Budgets, Manhours and planning.</li><li>Communication and interpersonal skills</li><li>Analytical thinking skills in technical activities.</li><li>Project Management skills</li><li>Problem Solving skills</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Title: Safety Manager &nbsp;<br> Position Overview &nbsp;<br> A aviation training organisation is seeking an experienced Safety Manager to oversee and continuously improve the organisation’s aviation safety management framework &nbsp;<br> The successful candidate will act as the organisation’s Nominated Post Holder for Safety within an Approved Training Organisation / flight training environment, ensuring full compliance with applicable aviation regulatory requirements, including EASA, Civil Aviation Authority, ICAO and local regulatory standards &nbsp;<br> This position is responsible for managing the Safety Management System, conducting safety risk assessments, monitoring safety performance, delivering safety training, supporting regulatory audits, maintaining safety documentation, and promoting a proactive safety culture across staff, instructors, students and operational teams &nbsp;<br> This JD is based on the current role scope: EASA accepted Nominated Post Holder for an ATO, safety risk assessments, safety performance monitoring, in-house safety training, ATO audits, safety manual revision, and EASA/local regulatory compliance &nbsp;<br> Key Responsibilities &nbsp;<br> • Act as the organisation’s Safety Manager / Nominated Post Holder for Safety within an &nbsp;<br> aviation training environment &nbsp;<br> • Manage, maintain and continuously improve the organisation’s Safety Management &nbsp;<br> System &nbsp;<br> • Conduct continuous safety risk assessments across flight training, ground operations, &nbsp;<br> student activities and support functions &nbsp;<br> • Monitor safety performance and develop relevant safety performance indicators, trends &nbsp;<br> and reports &nbsp;<br> • Maintain and revise the organisation’s Safety Manual and related safety procedures in line &nbsp;<br> with regulatory requirements &nbsp;<br> • Ensure compliance with applicable EASA, ICAO, Civil Aviation Authority and local aviation &nbsp;<br> regulatory standards &nbsp;<br> • Prepare for, support and manage internal and external ATO / regulatory safety audits &nbsp;<br> • Lead investigation and reporting of safety occurrences, hazards, incidents and nonconformities &nbsp;<br> • Conduct root cause analysis and ensure effective corrective and preventive actions are &nbsp;<br> implemented &nbsp;<br> • Deliver in-house safety training for staff, instructors, students and relevant stakeholders, &nbsp;<br> including initial and recurrent safety training &nbsp;<br> • Promote a strong, proactive and just safety culture across the organisation &nbsp;<br> • Liaise with aviation authorities and regulatory bodies on safety-related matters &nbsp;<br> • Work closely with compliance, quality, training, operations and maintenance stakeholders &nbsp;<br> to ensure safety requirements are embedded across the organisation &nbsp;<br> • Streamline safety and compliance management systems to improve usability, reporting &nbsp;<br> and operational effectiveness &nbsp;<br> • Prepare safety reports, audit responses, risk registers and management review &nbsp;<br> documentation &nbsp;<br> • Ensure all safety records, registers and documentation are accurate, up to date and auditready &nbsp;<br> Required Experience &nbsp;<br> • Previous experience as a Safety Manager, SMS Manager, Aviation Safety Manager, &nbsp;<br> Safety Compliance Manager, Quality &amp; Safety Manager, or Compliance Monitoring &nbsp;<br> Manager within aviation &nbsp;<br> • Strong experience in an Approved Training Organisation, Flight Training Organisation, &nbsp;<br> aviation academy, pilot training school, airline training academy, or similar aviation training &nbsp;<br> environment &nbsp;<br> • Experience acting as, or supporting, a Nominated Post Holder / accepted postholder / &nbsp;<br> regulator-approved safety representative &nbsp;<br> • Strong working knowledge of Safety Management Systems within aviation &nbsp;<br> • Experience conducting safety risk assessments, safety performance monitoring and &nbsp;<br> occurrence reporting &nbsp;<br> • Experience supporting or leading civil aviation authority audits, ATO audits or regulatory &nbsp;<br> assessments &nbsp;<br> • Strong understanding of aviation regulatory frameworks such as EASA, ICAO, CAA, &nbsp;<br> GCAA, CAAM or equivalent national authority requirements &nbsp;<br> • Experience developing, revising or maintaining aviation safety manuals, SMS manuals, &nbsp;<br> audit documentation and regulatory procedures &nbsp;<br> • Ability to deliver safety training to staff, instructors, students and operational personnel &nbsp;<br> • Strong reporting, investigation, audit and corrective-action management skills &nbsp;<br> Preferred Experience &nbsp;<br> • Previous experience within an EASA-approved ATO or equivalent regulated aviation &nbsp;<br> training organisation &nbsp;<br> • Exposure to Part-ORA, Part-FCL, ATO, FTO, AOC, AMO, CAMO, Part 145 or Part 147 &nbsp;<br> environments &nbsp;<br> • Background in aviation quality assurance, compliance monitoring, aviation security or &nbsp;<br> aircraft maintenance training &nbsp;<br> • Experience liaising directly with civil aviation authorities &nbsp;<br> • Experience managing safety systems across both fixed-wing and/or rotary aircraft &nbsp;<br> environments &nbsp;<br> • Previous Middle East or GCC experience would be advantageous<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring for our client, a growing U.<br>S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.<br> This is an execution-heavy, ownership-driven operations role — not passive administrative work.<br> You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.<br> What You’ll Own Contract Ownership &amp; Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking &amp; Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach &amp; Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM &amp; Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement &amp; Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay &amp; Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting &amp; Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are execution-driven and proactive You follow up consistently until tasks are completed You are highly detail-oriented and organized You can manage high-volume outreach and administrative work simultaneously You take ownership of outcomes, not just assigned tasks You thrive in structured operational environments Must-Have Requirements 2–4+ years of experience in: Contract administration Customer operations Billing operations Customer support Operational coordination Experience using: Salesforce (or similar CRM) DocuSign Strong proficiency with: Google Sheets Microsoft Excel High attention to detail with low tolerance for errors Strong written and verbal English communication skills Comfortable with: Outbound calls Customer follow-ups Objection handling Ability to manage multiple workflows simultaneously Nice to Have Experience working with: Recurring revenue (RMR) models Billing workflows Collections operations Exposure to: High-volume contract environments SaaS businesses Service-based companies What a Typical Day Looks Like Review contract trackers and prioritize outreach Contact customers via phone and email Send agreements through DocuSign Follow up consistently on pending contracts Update Salesforce and operational records Track progress and report daily performance metrics In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.<br> Key Metrics (KPIs) Percentage of customers with signed contracts Contract data accuracy across systems Daily outreach volume (calls, emails, follow-ups) Contract execution speed (sent → signed) Salesforce data accuracy AutoPay enrollment rate Reporting consistency and operational visibility Why This Role Stands Out High ownership and accountability Direct impact on revenue accuracy and operational risk reduction Structured workflows with measurable performance expectations Opportunity to improve operational systems and processes Remote flexibility combined with high-performance execution standards Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding Apply Now If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.<br> #CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork</span> </div>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Audit & Assurance | Senior Manager</h4> <p>During your tenure as a Senior Manager in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Identifies the entity's strategic audit and risk priorities and highlights these to key stakeholders, proactively offering strategic insights to address these.</li> <li>Makes sure that risk assessment procedures were appropriately considered in the development of the plan, execution of audit procedures, and evaluation of audit results.</li> <li>Contributes knowledge and perspective to the risks, materiality and scope discussions for the audit report and checks the audit plan covers all the relevant areas with consideration of wider business issues. Considers messaging from National Audit Office, trends in audit reporting and peer reporting via National Audit Office tools and publications.</li> <li>Includes the expert/specialist in audit planning meetings to discuss planned involvement of the expert/specialist and sets expectations regarding the application of an appropriate level of professional skepticism by the expert/specialist.</li> <li>Actively participates in the group risk assessment and planning of work to be performed by component auditors. Reviews referral instructions on a timely basis and evaluates responses from component auditors. Resolves issues identified, including where work has been referred to challenging environments.</li> <li>Is familiar with analysis on audit reports, uses the Guide to audit reporting, has read several other audit reports in the same industry before drafting a new report.</li> <li>Drives the audit team in a robust approach to revenue testing by: utilizing process flow diagrams for material revenue streams, gaining a deep understanding of the entity's recognition policies and how they relate to terms and conditions, actively considering the appropriateness of a controls reliance approach, and developing a tailored approach to address the risk of fraud.</li> <li>Develops and reviews comprehensive project plans for complex engagements early in the audit cycle, that include clear timescales, coordination with the extended engagement team, has a clear contingency plan to mitigate the risks of unseen obstructions, and has adequate resources with the required skills and knowledge for testing.</li> <li>Communicates the project plan and any entity related dependencies (e.g., documentation, reviews) with the entity's management team so that they are aware, at the beginning of the audit, of any repercussions (e.g., deadlines, fees) due to deviations from this plan. When slippages arise, clearly ascertain how they arose and negotiates overruns with the entity's management team where appropriate.</li> <li>Facilitates application of professional skepticism by driving early consultation with relevant facts in areas where consultation is either mandatory or necessary for the relevant experience, objectivity and knowledge to be applied in forming a judgement.</li> <li>Engages with the firm's quality control procedures and commits to audit quality by driving improvement of prior year testing and consistently challenging whether the global audit imperatives have been reflected in the planning and execution of the audit.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>MBA or equivalent, preferably a degree in Accounting, Auditing, or any related field.</li> <li>Minimum 10 years of experience in public accounting, auditing, audit management, budget, business plan, business strategy, preferably with big firms.</li> <li>Extensive knowledge of best practice reporting and international financial reporting standards. Able to ensure that the applicable accounting and auditing standards have been consistently applied and obtains appropriate evidence to support the assessment that the financial statements have been prepared in accordance with the applicable financial reporting framework.</li> <li>Ability to develop one's own knowledge and the knowledge of others as it relates to Deloitte's tools and audit methodology and the applicable professional accounting and auditing standards through both formal learning and on-the-job training.</li> <li>Ability to thoroughly review audit documentation for completeness, accuracy and adequacy while ensuring timely archiving of work papers.</li> <li>International accounting qualification is required: CA, ACCA, or CPA.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Audit & Assurance | Senior Manager</h4> <p>During your tenure as a Senior Manager in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Identifies the entity's strategic audit and risk priorities and highlights these to key stakeholders, proactively offering strategic insights to address these.</li> <li>Makes sure that risk assessment procedures were appropriately considered in the development of the plan, execution of audit procedures, and evaluation of audit results.</li> <li>Contributes knowledge and perspective to the risks, materiality and scope discussions for the audit report and checks the audit plan covers all the relevant areas with consideration of wider business issues. Considers messaging from National Audit Office, trends in audit reporting and peer reporting via National Audit Office tools and publications.</li> <li>Includes the expert/specialist in audit planning meetings to discuss planned involvement of the expert/specialist and sets expectations regarding the application of an appropriate level of professional skepticism by the expert/specialist.</li> <li>Actively participates in the group risk assessment and planning of work to be performed by component auditors. Reviews referral instructions on a timely basis and evaluates responses from component auditors. Resolves issues identified, including where work has been referred to challenging environments.</li> <li>Is familiar with analysis on audit reports, uses the Guide to audit reporting, has read several other audit reports in the same industry before drafting a new report.</li> <li>Drives the audit team in a robust approach to revenue testing by: utilizing process flow diagrams for material revenue streams, gaining a deep understanding of the entity's recognition policies and how they relate to terms and conditions, actively considering the appropriateness of a controls reliance approach, and developing a tailored approach to address the risk of fraud.</li> <li>Develops and reviews comprehensive project plans for complex engagements early in the audit cycle, that include clear timescales, coordination with the extended engagement team, has a clear contingency plan to mitigate the risks of unseen obstructions, and has adequate resources with the required skills and knowledge for testing.</li> <li>Communicates the project plan and any entity related dependencies (e.g., documentation, reviews) with the entity's management team so that they are aware, at the beginning of the audit, of any repercussions (e.g., deadlines, fees) due to deviations from this plan. When slippages arise, clearly ascertain how they arose and negotiates overruns with the entity's management team where appropriate.</li> <li>Facilitates application of professional skepticism by driving early consultation with relevant facts in areas where consultation is either mandatory or necessary for the relevant experience, objectivity and knowledge to be applied in forming a judgement.</li> <li>Engages with the firm's quality control procedures and commits to audit quality by driving improvement of prior year testing and consistently challenging whether the global audit imperatives have been reflected in the planning and execution of the audit.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>MBA or equivalent, preferably a degree in Accounting, Auditing, or any related field.</li> <li>Minimum 10 years of experience in public accounting, auditing, audit management, budget, business plan, business strategy, preferably with big firms.</li> <li>Extensive knowledge of best practice reporting and international financial reporting standards. Able to ensure that the applicable accounting and auditing standards have been consistently applied and obtains appropriate evidence to support the assessment that the financial statements have been prepared in accordance with the applicable financial reporting framework.</li> <li>Ability to develop one's own knowledge and the knowledge of others as it relates to Deloitte's tools and audit methodology and the applicable professional accounting and auditing standards through both formal learning and on-the-job training.</li> <li>Ability to thoroughly review audit documentation for completeness, accuracy and adequacy while ensuring timely archiving of work papers.</li> <li>International accounting qualification is required: CA, ACCA, or CPA.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Mandarin Oriental Muscat is looking for a <strong>Financial &amp; Cost Accountant</strong> to join our <strong>Finance</strong> team.<p></p> <p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. </p> <p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p> <p> <strong>Mandarin Oriental Muscat</strong> </p> <p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p> <p>For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.</p> <p> <strong>Key Responsibilities</strong> </p> <p>Assist the Assistant Director of Finance and Director of Finance in ensuring all Accounting colleagues understand and follow the company s accounting policies, procedures, and internal control standards.</p> <ul> <li>Supervise and monitor the daily operations of the Accounting Department to ensure smooth, efficient, and accurate workflow.</li> <li>Oversee month-end closing activities, including account reconciliations, account analysis, accruals, journal entries, and preparation of financial statements in accordance with corporate standards and generally accepted accounting principles.</li> <li>Review and verify journals, journal vouchers, general ledger (GL), and sub-ledger (SL) postings, ensuring balances are accurate and all contra/clearance accounts are cleared at month-end.</li> <li>Verify daily bank balances, prepare bank reconciliations for approval, and ensure revenue receipts are deposited accurately and on time.</li> <li>Review the accuracy of General Cashier reports, night audit reports, and hotel revenue transactions, ensuring compliance with established procedures.</li> <li>Ensure the timely and accurate submission of financial, tax, municipality fee, and license reports, maintaining full compliance with local legislation and company policies.</li> <li>Maintain an updated and accurate Chart of Accounts within the accounting system.</li> <li>Supervise the filing, retention, and maintenance of all accounting records and related documentation in accordance with company policy.</li> <li>Coordinate with internal and external auditors, preparing all necessary documents, reports, and reconciliations for audits.</li> <li>Ensure compliance with internal control frameworks, including the Control Self-Assessment Questionnaires (CSAQ).</li> <li>Conduct month-end inventories for all stores (F&amp;B and non-F&amp;B), including regular spot checks for outlets, Spa, and Boutique as per company policy.</li> <li>Ensure proper stock security, storage conditions, organization, issuance procedures, and stock rotation to maintain operational efficiency and reduce spoilage.</li> <li>Maintain par stock levels for all inventoried items while minimizing stockholding without compromising hotel operations.</li> <li>Perform three-way matching of invoices against receiving reports and purchase orders, verify quoted prices against invoice prices, and support Accounts Payable in resolving discrepancies.</li> <li>Prepare weekly F&amp;B flash reports, month-end cost reconciliations, and assigned balance sheet reconciliations.</li> <li>Develop, update, and maintain recipe costing for food, beverage, and special menus, ensuring POS and Purchasing systems are aligned for accurate cost reporting.</li> <li>Review menu costing and support menu engineering initiatives to improve profitability.</li> <li>Conduct regular spot checks on purchasing, receiving, storing, and issuing procedures to strengthen controls and improve efficiency.</li> <li>Attend banquet functions and operational activities when necessary to maintain stock control and accuracy.</li> <li>Maintain close working relationships with the Director of F&amp;B, Executive Chef, and all operational departments to improve cost control, menu pricing, and profitability.</li> <li>Work closely with the Executive Chef to monitor high-cost food items and support the Food &amp; Beverage team in menu pricing and cost optimization.</li> <li>Support the planning, recruitment, onboarding, training, development, and performance management of Accounting colleagues.</li> <li>Supervise, coach, and evaluate Accounting team members, taking appropriate personnel action where required.</li> <li>Conduct monthly departmental meetings to communicate financial, operational, and company updates.</li> <li>Assist with forecasting, budgeting, financial planning, and analysis as required.</li> <li>Identify financial risks, control weaknesses, and profitability improvement opportunities, and escalate them to management.</li> <li>Maintain thorough knowledge of hotel policies, accounting regulations, and regional compliance requirements.</li> <li>Demonstrate high professional integrity, confidentiality, and ethical standards, and perform any other duties assigned by the Assistant Director of Finance and/or Director of Finance.</li> </ul> <p> <strong>Our commitment to you</strong> </p> <ul> <li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li> <li>MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li> <li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB PURPOSE</strong> </p> <p>To support the department in executing the full scope of the corporate communications function, encompassing public relations, media relations, events, corporate social responsibility (CSR), and stakeholder engagement. The Senior Corporate Communications Specialist takes ownership of assigned workstreams and day-to-day communications activities, ensuring high-quality, timely, and on-brand delivery in line with plans and guidelines set by the Marketing and Communications Director. The role requires a seasoned communications professional who can work with significant autonomy, handle complex tasks, and contribute meaningfully to the team s overall output.</p> <p> <strong>KEY ACCOUNTABILITIES AND RESPONSIBILITIES</strong> </p> <p>Public Relations &amp; Communications</p> <p> Execute the approved annual PR and communications plan, delivering assigned activities on time and to the standard set by the Marketing and Communications Director.</p> <p> Support the management of the company s public image by drafting, reviewing, and distributing press releases, corporate statements, newsletters, and official communications in Arabic and English.</p> <p> Maintain and regularly update the media contacts database, ensuring strong, ongoing working relationships with journalists, editors, and correspondents.</p> <p> Handle day-to-day media enquiries, preparing initial responses and coordinating with the Marketing and Communications Director for approval and release.</p> <p> Monitor media coverage across print, broadcast, digital, and social platforms daily, compiling coverage summaries and sentiment reports for the review.</p> <p> Assist in preparing communications materials and holding statements during sensitive or crisis situations, under the direction of the Marketing and Communication Director.</p> <p> Coordinate with internal departments to gather accurate information for communications outputs, ensuring factual consistency across all materials.</p> <p>Media Relations &amp; Content</p> <p> Execute activities across the organisation s media calendar, including coordinating interviews, press visits, editorial opportunities, and advertorial placements.</p> <p> Produce media-facing content including press kits, backgrounders, executive bios, fact sheets, and corporate presentations in Arabic and English.</p> <p> Liaise with media buying and advertising agencies on a day-to-day basis, tracking placements, confirming deliverables, and flagging issues to the Marketing and Communication Director.</p> <p> Review creative and media content produced by agencies and suppliers, checking for accuracy, tone, and brand compliance before submission to the final approval.</p> <p> Track and reconcile media spend against approved budgets, maintaining up-to-date records and submitting periodic expenditure reports to the Director.</p> <p> Monitor media landscape developments, emerging platforms, and coverage trends, preparing periodic summaries. </p> <p> Support the identification of media partnership and sponsorship opportunities, preparing initial assessments and proposals for review. </p> <p>Events Management</p> <p> Execute logistical and operational activities across the annual events calendar, including corporate launches, press conferences, community events, exhibitions, and sponsorships.</p> <p> Coordinate with event agencies, venues, production companies, caterers, and other suppliers to ensure smooth, on-time, and on-brand delivery of all events.</p> <p> Manage event timelines, run-of-show documents, and vendor checklists, proactively flagging delays or risks to the Marketing and Communication Director.</p> <p> Liaise with internal departments to coordinate attendance, speakers, collateral, and event-related requirements ahead of each event.</p> <p> Support on-site event management, ensuring all logistics, guest coordination, and brand standards are maintained throughout.</p> <p> Compile post-event reports covering attendance, media coverage, supplier performance, and feedback, submitting findings to the Marketing and Communication Director.</p> <p> Maintain an organised events tracker and a database of vendors, agencies, and venues for reference in future event planning.</p> <p>Corporate Social Responsibility (CSR)</p> <p> Execute assigned CSR activities including community programmes, charitable initiatives, environmental campaigns, and employee volunteering events in line with the approved CSR plan.</p> <p> Coordinate with NGOs, community organisations, and government contacts to support the delivery of CSR partnerships and initiatives as per the plan.</p> <p> Prepare content, social media posts, reports, and collateral related to CSR activities, ensuring accurate and consistent communication of the company s community commitments.</p> <p> Maintain records of all CSR activities, tracking participation, expenditure, and outputs to support periodic impact reporting.</p> <p> Monitor relevant national and regional CSR developments and community initiatives, summarising findings for the department s awareness.</p> <p> Support the preparation of periodic CSR reports by gathering data, drafting sections, and compiling supporting documentation for the review.</p> <p>Stakeholder Management</p> <p> Maintain and regularly update the stakeholder database, including government entities, media contacts, community representatives, corporate partners, and NGOs.</p> <p> Support the execution of stakeholder engagement activities such as briefings, site visits, consultations, and formal correspondence.</p> <p> Draft stakeholder communications including letters, meeting summaries, and follow-up correspondence in Arabic and English for review and approval.</p> <p> Monitor stakeholder feedback and engagement activity, flagging any concerns, emerging sensitivities, or opportunities.</p> <p> Assist in preparing stakeholder relationship updates, engagement logs, and briefing notes for senior leadership.</p> <p> Represent the organisation at community engagements, industry events, and external forums when directed by the Marketing and Communication Director.</p> <p>Reporting &amp; Administration </p> <p> Prepare clear, well-structured performance summaries, activity reports, and dashboards across PR, media, events, CSR, and stakeholder workstreams for review.</p> <p> Track expenditures for assigned activities against approved budgets, submitting timely and accurate expense reports.</p> <p> Maintain organised and up-to-date records of communications assets, vendor contracts, agency briefs, media lists, and event documentation.</p> <p> Assist in preparing presentations, proposals, and briefing materials.</p> <p> Coordinate administrative tasks related to agency management including purchase orders, invoice tracking, and delivery confirmation.</p> <p><br></p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the job</p><p><br></p><p>Company Description Oman Global Trading and Investment LLC is a Muscat-based company engaged in diverse trading and investment activities across local and regional markets. The organization focuses on building strong supplier and partner relationships to support sustainable growth and competitive procurement practices. It emphasizes operational efficiency, compliance with local regulations, and responsible sourcing. Team members are encouraged to contribute ideas, support continuous improvement, and help strengthen the company’s position in the market.</p><p>The Procurement Specialist is responsible for executing the end-to-end procurement cycle for Oman Global’s Procurement business unit — from sourcing and supplier qualification through purchase order management, logistics coordination, and trade-finance documentation. The role holder supports the supply of industrial and engineering equipment to the Group’s clients and internal entities, ensuring that goods are sourced competitively, delivered on time, and supported by correct commercial and banking instruments. A key dimension of the role is the preparation and management of trade-finance instruments — in particular Letters of Credit (LC) and Bank Guarantees (BG) — in coordination with the Finance function and the Group’s banking partners. The Specialist works closely with suppliers, freight forwarders, customs brokers, and internal stakeholders to deliver reliable, cost-effective, and compliant procurement outcomes.</p><p><br></p><p><br></p><p>DUTIES &amp; RESPONSIBILITIES</p><p><br></p><p>1. Sourcing &amp; Supplier Management (30%)</p><ul><li>Identify, evaluate, and qualify suppliers for industrial and engineering equipment, spare parts, and services across the unit’s product categories.</li><li>Issue Requests for Quotation (RFQs), obtain competitive quotes, and prepare comparative bid analyses for management review and approval.</li><li>Negotiate pricing, payment terms, delivery schedules, and warranty conditions with local and international suppliers.</li><li>Maintain an approved supplier database, monitor supplier performance, and support periodic supplier evaluation and development.</li><li>Ensure all sourcing activity complies with the Group’s procurement policy, delegation of authority, and approval thresholds.</li></ul><p><br></p><p>2. Purchasing &amp; Order Management (25%)</p><ul><li>Convert approved purchase requisitions into accurate purchase orders, ensuring correct specifications, quantities, pricing, Incoterms, and delivery terms.</li><li>Track open orders from placement to delivery, proactively following up with suppliers to prevent delays.</li><li>Verify supplier invoices and delivery documentation against purchase orders and goods received, and resolve discrepancies.</li><li>Maintain complete and auditable procurement records, including requisitions, quotations, approvals, and correspondence.</li><li>Coordinate with internal stakeholders to confirm technical requirements and clarify specifications before order placement.</li></ul><p><br></p><p>3. Logistics &amp; Shipment Coordination (20%)</p><ul><li>Coordinate inbound logistics with freight forwarders, shipping lines, and customs brokers to ensure timely and cost-effective delivery.</li><li>Arrange and verify shipping documentation, including bills of lading, packing lists, certificates of origin, and commercial invoices.</li><li>Monitor shipments in transit, manage delivery schedules, and coordinate customs clearance and final delivery to site or warehouse.</li><li>Optimise freight cost and consolidation where possible, and minimise demurrage, detention, and storage charges.</li><li>Liaise with warehouse and stores teams to confirm receipt, inspection, and acceptance of delivered goods.</li></ul><p><br></p><p>4. Trade Finance &amp; Banking (15%)</p><ul><li>Prepare and coordinate the issuance of Letters of Credit (LC), ensuring terms align with the purchase contract and supplier requirements.</li><li>Prepare and manage Bank Guarantees (BG), including bid bonds, performance guarantees, and advance payment guarantees, in coordination with Finance.</li><li>Review LC and BG drafts for accuracy, check documents against credit terms, and work to ensure discrepancy-free presentations.</li><li>Liaise with banks and the Finance function on amendments, expiries, and the release or cancellation of trade-finance instruments.</li><li>Maintain a tracker of all active LCs and Bank Guarantees, monitoring values, validity dates, and renewal or release actions.</li></ul><p><br></p><p>5. Coordination, Compliance &amp; Reporting (10%</p><ul><li>Maintain accurate procurement data and prepare periodic reports on purchasing activity, supplier performance, and cost savings.</li><li>Ensure procurement and trade-finance activities comply with applicable Omani regulations, internal controls, and AML/KYC requirements.</li><li>Support internal and external audits by providing complete procurement and documentation trails.</li><li>Coordinate cross-functionally with Finance, Logistics, Stores, and end-user departments to ensure smooth procurement execution.</li></ul><p><br></p><p>REQUIRED QUALIFICATIONS</p><ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, Commerce, Engineering, or a related field.</li><li>Minimum 5 years of relevant experience in procurement, purchasing, or supply chain, preferably within trading, industrial, or oil &amp; gas sectors.</li><li>Practical, hands-on experience with trade-finance instruments, specifically the preparation and handling of Letters of Credit (LC) and Bank Guarantees (BG).</li><li>Working knowledge of Incoterms, international shipping documentation, and customs clearance procedures.</li><li>Proficiency in Microsoft Excel and experience using an ERP procurement module (e.g., Odoo, SAP, or similar).</li><li>Strong negotiation, supplier management, and coordination skills.</li><li>Fluency in English (mandatory); Arabic proficiency is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Commodity Knowledge</b></p><ul><li>Deep understanding of commodity markets (pricing trends, supply-demand cycles, futures/spot markets).</li><li><b>Familiarity with specifications, grades, and quality standards for copper, sulphur, steel, iron ore, and oil &amp; gas.</b></li><li>Ability to evaluate suppliers globally and assess geopolitical risks affecting supply chains.</li></ul><p><b>Negotiation &amp; Contracting</b></p><ul><li>Strong negotiation skills to secure favorable terms in volatile markets.</li><li>Drafting and managing contracts (Incoterms, delivery schedules, penalties, arbitration clauses).</li><li>Vendor relationship management to ensure long-term supply stability.</li></ul><p><b>Financial &amp; Risk Management</b></p><ul><li>Knowledge of hedging strategies and risk mitigation in commodity trading.</li><li>Understanding of currency fluctuations and their impact on procurement costs.</li><li>Budgeting and cost analysis to optimize procurement spend.</li></ul><p><b>Compliance &amp; Legal</b></p><ul><li>Awareness of international trade laws, sanctions, and Omani import/export regulations.</li><li>Ensuring compliance with environmental and safety standards in oil &amp; gas and mining sectors.</li><li>Documentation expertise (letters of credit, shipping documents, customs clearance).</li></ul><p><b>Operational &amp; Analytical</b></p><ul><li>Proficiency in ERP systems (SAP, Oracle) for procurement and inventory management.</li><li>Data analysis to forecast demand and optimize procurement cycles.</li><li>Supply chain management skills to coordinate logistics and warehousing.</li></ul><p><b>Soft Skills</b></p><ul><li>Communication and cross-cultural collaboration (essential for global suppliers).</li><li>Problem-solving under pressure in fast-moving commodity markets.</li><li>Ethical decision-making and transparency in procurement practices.</li></ul><p><br></p></div>