Interior Designer Jobs in Oman

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Bachelor of Technology/Engineering(Civil), Master of Technology/Engineering(Civil)</p><br><br><ul><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p></li><li><p><strong>OMAN experience is Must.</strong></p></li><li><p><strong>MINISTRY Experience is preferred.</strong></p></li><li><p>Preparation of preliminaries based upon site condition, sources availability nearby like electricity &amp; water etc, machinery &amp; equipment and other Misc items required for the project.</p></li><li><p>To raise queries regarding the tender requirements such as BOQ, specifications, technicalities with corresponding consultants/ authorities and come to conclusion before tender submission.</p></li><li><p>Preparation of cost estimation and pricing for the project by preparing in detail list of activities to be executed &amp; rate build up of materials, labour, machinery, overheads and other misc expenses required for the project (in close coordination with the cost controller). Hence finalizing the tender amount.</p></li><li><p>To coordinate with Commercial, Finance &amp; Administration departments for necessary documents (such as tender bond, omanisation details, etc) required for submission.</p></li><li><p>• During Post Tender</p></li><li><p>To provide plan on how and when the work to be performed by developing a deliverable schedule to provide a road map that the construction team must stick to in order to finish the project in a timely and cost effective manner.</p></li><li><p>Approval of Subcontractor Agreements/ Work Orders /LPO whose value exceeding OMR 1,000 along with Commercial Head by reviewing the terms and conditions. In the absence of Quantity Surveyor, Business Head needs to approve the Agreements/Work Orders/LPO entered with Sub contractors.</p></li><li><p>Verifying the material requests received from the sites, before getting approval from Business Head. (To check whether the quantities requested for all the major items is as per requirement/budget).</p></li><li><p>Monitoring the cost of the projects on weekly basis and reporting to Business Head about the status of the project and corrective action to be taken by site in charge.</p></li><li><p>Coordinating with Draftsman and Site Engineers / Project Managers in drawing preparation for the sites and monitoring the Draft man work.</p></li><li><p>Preparation of Monthly Interim Payment Application &amp; project progress based on the work executed at site and submits to the consultants / client and followup for the approval.</p></li><li><p>Preparation of the variation order claim and new rate build (in close coordination with cost controller) to submittal and followup to final approval.</p></li><li><p>Preparation of delay analysis and maintaining record of Extension of Time (EOT) to further claim.</p></li><li><p>Preparation of Final measurement and other supporting and relevant document for settlement of Final Account.</p></li><li><p>Responsible to maintain the required documentation (such as client correspondence, invoices etc) for the project and should act as the custodian for the Project File (Paper documentation).</p></li><li><p>Any other work allotted by the Business Head as per the requirement of the project.</p></li></ul><p>Desired Candidate Profile</p><ul><li><p>Bachelor’s degree in Quantity Surveying, Civil Engineering, or a related field from an accredited institution.</p></li><li><p>Minimum of 5 years of relevant work experience in the civil engineering sector, demonstrating progressive responsibility.</p><br></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Building Construction project only </p></li><li><p>OMAN experience is Must.</p></li><li><p>MINISTRY Experience is preferred.</p></li></ul><p></p></section>

<p>JOB PURPOSE: Planning and conducting appointments with doctors and medical professionals to promote Hikma products with the aim to achieve the overall sales target while monitoring competitor s activities and threats. Following up on and reviewing Hikma products performance within the market through clients responses and other indicators.</p><p>KEY ACCOUNTABILITIES:</p><ul><li>Planning and conducting daily visits to healthcare professionals to promote assigned products, disseminate product information and convey company messages to achieve monthly sales target.</li><li>Assessing patients and doctors needs to strongly position the benefits of the brands.</li><li>Utilizing effective selling skills and performing cost-benefit analysis to deliver brands value proposition in alignment with marketing messages.</li><li>Maintaining strong disease and product knowledge in assigned therapy area.</li><li>Conducting conferences and lectures on Hikma products while developing contacts effectively.</li><li>Building trustful relationships with internal and external stakeholders to strengthen Hikma s image.</li><li>Monitoring and analyzing data and market conditions to identify competitive advantage.</li><li>Reviewing sales performance and developing Marketing plans to achieve objectives.</li><li>Documenting all sales related activities performed in a timely manner.</li><li>Generating the needed reports including business intelligence reports, market survey reports, competitors activities report, events feedback reports.</li><li>Collating accurate and prompt basic sales information and entering them on the CRM system daily to be revised by the Sales Supervisor.</li><li>Managing properly company s resources and insure working within the SOPs and compliance framework.</li><li>Performing other duties related to the job as assigned by the direct supervisor.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>B.Sc. degree in Pharmacy or equivalent</li><li>Valid Oman Ministry of Health License.</li><li>Minimum 1-2 years of related experience in Oman .</li></ul><p>BEHAVIOURAL COMPETENCIES:</p><ul><li>Communication &amp; Influence.</li><li>Initiative &amp; Drive for results.</li><li>Planning &amp; Organizing.</li><li>Collaboration &amp; Teamwork.</li></ul><p>FUNCTIONAL COMPETENCIES:</p><ul><li>Clients &amp; Prospects Knowledge.</li><li>Computer Skills.</li><li>Deal Closing.</li><li>English Language.</li><li>Networking.</li><li>Brand Knowledge</li></ul>

<p><span ;;Arial",sans-seriffont-size:10.0pt;">To support and manage financial operations, ensure accuracy in financial reporting, and maintain compliance with accounting standards, regulatory requirements, and internal controls. The role involves assisting in financial planning, reconciliation, and strategic financial management to enhance the organization's fiscal health and long-term sustainability.</span></p><p><span ;;Arial",sans-seriffont-size:10.0pt;">Responsibility:</span></p><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>Accounting & Financial Reporting</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Maintain and oversee general ledger accounts, journal entries, and reconciliations.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Ensure timely closure of books of accounts and preparation of financial statements.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Assist in financial reporting, including P&L, balance sheet, and cash flow statements.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>Taxation & Compliance</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Handle GST, TDS, and other statutory filings within deadlines.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Ensure compliance with tax laws, accounting standards, and regulatory requirements.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Assist in audits (internal, statutory, and tax) and resolve queries.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>Accounts Payable & Receivable</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Manage vendor payments, employee reimbursements, and expense tracking.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Oversee customer invoicing, collections, and credit control.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Reconcile bank statements, supplier accounts, and customer accounts.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>Budgeting & MIS Reporting</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Assist in preparing budgets, forecasts, and variance analysis.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Generate MIS reports for management decision-making.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Track financial KPIs and ensure cost control measures.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>Treasury & Cash Flow Management</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Monitor cash flow, fund allocation, and banking transactions.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Coordinate with banks for payments, loans, and other financial matters.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;"><strong>ERP & Process Improvement</strong></span></p><ul><li><span ;;Arial",sans-seriffont-size:10.0pt;">Work on ERP systems (SAP, Oracle, Tally, etc.) for financial transactions.</span></li><li><span ;;Arial",sans-seriffont-size:10.0pt;">Identify and implement process improvements for efficiency and accuracy.</span></li></ul><p><span ;;Arial",sans-seriffont-size:10.0pt;">Qualification:</span></p><ul><li><span >The ideal Executive - Accounts & Finance - should have 3-4 years of experience in finance or accounting, including experience in a supervisory or managerial role.</span></li><li><span >Proficiency in financial analysis, budgeting, forecasting, and financial reporting.</span></li><li><span >Bachelor’s degree in finance, Accounting, or a related field; CFA or CPA preferred.</span></li><li><span >Strong analytical, strategic planning, and decision-making skills.</span></li><li><span >In-depth understanding of financial principles, investment strategies, and regulatory compliance.</span></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dedicated and skilled Chartered Accountant to join our team in Oman. The ideal candidate should have between 2 to 4 years of relevant experience and be willing to work in an office environment. <strong>Key Responsibilities:</strong> - <strong>Financial Statement Preparation</strong>: Prepare accurate financial statements in compliance with accounting standards, ensuring clear representation of the company's financial position. - <strong>Tax Compliance</strong>: Handle all tax-related activities, including the preparation of tax returns and ensuring compliance with local regulations. - <strong>Auditing Support</strong>: Assist in the internal and external audit processes by providing necessary documentation and addressing any queries from auditors. - <strong>Budgeting and Forecasting</strong>: Participate in the budgeting process by analyzing revenue and expenditure trends, helping management make informed decisions. - <strong>Financial Analysis</strong>: Conduct financial analysis to identify areas of improvement and provide insights that aid in strategic decision-making. <strong>Required Skills and Expectations:</strong> Candidates should have a strong understanding of accounting principles and practices. Proficiency in accounting software is essential, alongside excellent analytical skills. Strong attention to detail and the ability to work independently are crucial for success in this role. The candidate must possess effective communication skills to collaborate with team members and present financial information clearly. A proactive attitude towards problem-solving and a commitment to meeting deadlines are highly valued.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Chartered Accountant certification is a must, in addition to a minimum education level of a 12th pass. Experience _x000D_ 2 - 4 Years Salary _x000D_ Not Disclosed Industry _x000D_ Accounting / Auditing / Taxation Qualification _x000D_ 12th Pass Key Skills Accountant_x000D_ Office Accountant_x000D_ Management Accountant_x000D_ Tally Accountant_x000D_ Accountant Tally</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MarshDescription:<p>Hello, </p><br><p>To complete the recruitment process, please click the “Apply” button. &nbsp;</p><br><p>You will be prompted to provide consent for personal data processing and to create your profile in Workday, our internal HR system. This involves entering basic information and uploading your CV. &nbsp;</p><br><p>If you have any questions, feel free to reach out to your Talent Acquisition Recruitment Coordinator. &nbsp;</p><br><p>Thank you! &nbsp;</p><br><p>Best regards, &nbsp;</p><br><p>Marsh Talent Acquisition Team</p><br><br><br><br><br><br><br><br><br><br>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and detail-oriented Accountant to join our Finance team in Oman. The ideal candidate should possess a strong understanding of accounting principles, financial reporting, taxation, and financial compliance. Candidates with <strong>CA Inter, ACCA (Qualified/Part Qualified), or M Com</strong> qualifications are encouraged to apply</p><p>Key Responsibilities</p><ul><li><p>Manage day-to-day accounting transactions and ensure accurate recording of financial data</p></li><li><p>Prepare journal entries, ledger postings, and account reconciliations</p></li><li><p>Perform monthly bank reconciliations and resolve outstanding discrepancies</p></li><li><p>Prepare monthly, quarterly, and annual financial statements and reports</p></li><li><p>Assist in month-end and year-end closing activities</p></li><li><p>Prepare and submit tax-related reports and ensure compliance with applicable tax regulations in Oman</p></li><li><p>Maintain fixed asset registers and depreciation schedules</p></li><li><p>Ensure compliance with company financial policies, accounting standards, and statutory requirements</p></li><li><p>Assist with internal and external audit processes by providing the required documentation and information</p></li><li><p>Prepare Management Information System (MIS) reports and support management with financial analysis and budgeting</p></li><li><p>Monitor and reconcile general ledger accounts</p></li><li><p>Maintain accurate financial records, supporting documents, and accounting files</p></li><li><p>Coordinate with banks, vendors, customers, and government authorities on finance-related matters as required</p></li><li><p>Support cash flow monitoring and financial planning activities</p></li><li><p>Perform any other accounting and finance-related duties assigned by the Finance Manager</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><ul><li><p><strong>CA Inter or ACCA (Qualified/Part Qualified) is mandatory</strong></p></li><li><p>Minimum 4–8 years of accounting experience, with mandatory work experience in the Sultanate of Oman</p></li><li><p>Familiarity with Omani tax regulations and statutory compliance</p></li><li><p>Strong knowledge of accounting principles and financial reporting</p><p>Excellent analytical and problem-solving skills</p></li><li><p>Strong attention to detail and accuracy</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Ability to work independently and meet deadlines</p></li><li><p>Strong organizational and time management skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong><u>Job Purpose:</u></strong> The General Counsel will be responsible for providing impartial, independent legal opinion and advice to the Management, Chief Executive Officer and Board of Directors of ASYAD Shipping Company and subsidiaries (ASC). The General Counsel has the responsibility to: provide quality, pragmatic, timely and cost-effective legal services to ASC and its subsidiaries; identify, develop, communicate, and monitor policies which will ensure compliance with applicable law by, and minimize impacts of identified legal risks to, ASC, its shareholders and subsidiaries; be part of the decision-making process in areas of significant, company-wide impact; and be part of the formulation of company strategies, the evaluation of new ventures and major investment proposals or divestments. be part of a team of professionals working for a publicly listed company with diversified fleet. Please note that ASYAD Group has implemented an operating model where the Legal Unit is centralised. To the extent required, the General Counsel is expected to inform and seek the advice of the Group Chief Legal Officer of ASYAD Group on significant legal matters impacting ASC business, or ASYAD Group, and on matters that impact the legal function of the group.</p><p><strong><u>Key Accountabilities Description</u></strong></p><ul><li>Draft, review, and advise in relation to: Charter parties and other commercial contract. Marine insurance and claims; Ship management (technical) contracts; Marine regulatory environment, compliance and international sanctions; Class and flag requirements and practice; Ship financing; Crew employment contracts and matters generally; Protection and Indemnity (P&amp;I) and Freight, Demurrage and Defence (FD&amp;D) matters, where appropriate subject, to P &amp; I club agreement; Ship building and repair contracts; and Other commercial contracts relevant to ASC and its subsidiaries.</li><li>Ensure quality and timely review and advise in compliance with applicable laws, regulations, and policies.</li><li>Ensure ASC interests are properly protected.</li><li>Evaluation of legal risks and advising mitigation steps.</li><li>Proper Liaison with relevant department to ensure the best outcome.</li><li>Generally, advise ASC on all matters requiring legal input such as but not limited to, corporate governance, corporate, property, leases, employment, finance and banking, procurement, chartering, shipbuilding, ship acquisition and selling, etc.</li><li>Ensure compliance of ASC, its subsidiaries, and business with applicable laws and regulations.</li><li>Resolve any audit findings, or non-compliances identified from a legal perspective.</li><li>To provide the insurance team with expert knowledge in contracts as well as claim issues.</li><li>Liaise with other departments and business units in law-related areas of significant company-wide impact (e.g. flagging, class, insurance, HSSE, ship building and repair contracts, and maritime transportation).</li><li>Monitor performance of legal department staff advising on maritime, and shipping matters, and supervise their execution of work.</li><li>Ensure career development for legal department staff, in particular Omanis on shipping and maritime areas of law and industry knowledge.</li><li>Set performance KPIs to ensure development of the staff and liaise with Legal Unit of Asyad Group to ensure alignment of performance.</li><li>Ensure utilisation of existing registers to monitor performance of the works, and time taken to deliver the work.</li><li>Conduct internal training programs, and on the job-training for areas of development.</li><li>Propose training programs for the legal department staff.</li><li>Propose and implement improvements to the management of the legal department, and interface with the Legal Unit of Asyad Group.</li><li>Maintain excellent client relationships with senior managers and stakeholders to ensure timely delivery of pragmatic and quality legal services.</li><li>Obtain continuous feedback from stakeholders, and ensure any significant issues faced are addressed and resolved.</li><li>Identify major legal risks facing the ASC Group and propose management and mitigation options.</li><li>Set the legal budget for internal &amp; external legal spend with the Group Chief Legal Officer, CEO and Board; be accountable for the legal budget of ASC and for providing management information as appropriate.</li><li>Cost optimization of legal budget.</li><li>Act as the primary relationship manager with all external counsel to ensure clear instructions and cost-effective, relevant work product; ensure external legal spend is efficient and appropriate .</li><li>Ensure compliance with procurement and tendering policy, legal affairs policy on engagement of external counsel, and any other policy.</li><li>Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>Identify programs, and systems that will contribute to the improvement of ASC s systems, processes, and practices.</li></ul><p><strong><u>Communication:</u></strong></p><ul><li><strong>Internal:</strong> Board of Directors, Chief Executive Officer, Executive Management, Group Chief Legal Officer of Asyad Group, Employees of the Legal Unit, All levels of staff. Asyad Group, and its business units</li><li><strong>External:</strong> External legal/business community, Finance/audit consultants, Government and regulatory agencies, Major suppliers, Contractors, Customers, Business partners</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><u>Qualifications:</u></strong></p><ul><li>Minimum Qualification: Bachelor s in law or equivalent from a reputable university or law school with admission to a recognised civil or common law bar. Preferably qualified in English Law.</li><li>Minimum Experience: Minimum of 10 years experience in shipping and maritime areas of law, as relevant to ASC s business. An individual must have significant experience liaising with and advising directors, senior management and clients on complex legal matters.</li></ul><p><strong><u>Job Specific Skills:</u></strong></p><ul><li>Excellent communication skills (oral, written, presentation). Have clear, accurate and persuasive communication skills.</li><li>Strong analytical skills (focus on strategic and conceptual thinking).</li><li>Strong leadership and managerial skills.</li><li>Good people development skills (management, coaching and mentoring).</li><li>General computer literacy (Microsoft Office e.g. Word, Excel, PowerPoint, etc.) mandatory.</li><li>Have a strong orientation towards the provision of quality services and products, combined with a focus on creating value.</li><li>Possess drive and determination.</li><li>Possess self-discipline , diplomacy and tact.</li><li>Have strategic and commercial acumen to be able to contribute to the business beyond the confines of their pure legal training.</li><li>Be hands-on, possess a strong work ethic and have the ability to take a helicopter view of the business whilst prioritising many projects.</li><li>Be a relationship builder who enjoys working with others and who has a history of instilling confidence amongst multiple parties (management, colleagues, subordinates, government bodies, external general counsel etc).</li><li>Possess strong attention to detail whilst working concurrently on multiple projects under time pressure.</li><li>Act as an advocate of ASC and its values with all internal and external stakeholders.</li><li>Commercial mindset.</li></ul><p><strong><u>Competencies:</u></strong></p><ul><li>Legal Advice and Problem Solving</li><li>Legal Expertise</li><li>Regulatory Requirement</li><li>Shipping, Maritime and Logistics Sector Knowledge</li><li>Commercial Mindset</li><li>Stakeholder Management</li></ul><p></p></section>

<p>Reporting to: Head of Finance &amp; Risk Oman Minerals Trading Company (OMTC) Role Purpose : The Senior Finance Officer is responsible to lead, plan, prepare and organize Financial Accounting, General Ledger, Fixed Asset, Accounts Payable, Accounts Receivables, consolidation, statutory reporting, and tax activities for OMTC. The role ensures the accurate financial reporting, compliance with international and local accounting standards, effective consolidation processes, and robust tax governance. The role provides technical accounting leadership, oversees tax compliance and reporting. The role safeguards company assets, ensures adherence to IFRS and OIA governance standards, and leads all external and internal audit processes. Further, Senior Finance Officer is responsible to prepare monthly MIS, shareholders reporting and involve deeply in business planning and treasury management. Duties and Responsibilities:</p><p>Financial Accounting</p><ul><li>Ensure timely and accurate month-end, quarter-end, and year-end close of OMTC Standalone and consolidated level.</li><li>Preparation of financial statements, consolidations, and management reports for OMTC and subsidiaries in compliance with IFRS.</li><li>Review and approve intercompany accounting entries and ensure timely reconciliation of intercompany balances.</li><li>Manage the annual closing process and ensure that the accounts are prepared in accordance with accounting standards and meet the statutory publication timetable.</li><li>Draft the year end closing plan and ensure timely completion of the standard year end accounts as per the area of responsibility.</li><li>Responsible for timely and accurate reconciliations prior to the yearend.</li><li>Highlight and ensure adequate actions are taken on all outstanding items in order to close them on time.</li><li>Maintain and update OMTC s accounting policies and procedures, ensuring alignment with OIA and statutory standards.</li><li>Ensure all financial transactions are accurately recorded and reconciled, including general ledger, accounts payable/receivable, payroll, and fixed assets.</li><li>Prepare the accounting for investments, divestments, and project financial close-outs under Stage-Gate governance.</li><li>Ensure intercompany accounting is compliant with accounting standards and aligned with consolidation requirements.</li><li>Process supplier invoices as and when received, keep track of payment made and handle all related queries on regular basis.</li></ul><p>Audit &amp; Compliance</p><ul><li>Lead coordination of internal and external audits and ensure timely closure of audit recommendations.</li><li>Assist the external auditors by providing desired information and explanation wherever required.</li><li>Ensure all management letter observations are dealt with &amp; closed as per the agreed action plan.</li><li>Ensure smooth functioning of the audit related work and targets are met before the deadline.</li><li>Maintain audit readiness across the organization.</li><li>Ensure all statutory and shareholder reporting obligations are met.</li></ul><p>Taxation &amp; Statutory Reporting</p><ul><li>Oversee preparation and filing of all tax returns, ensuring compliance with Omani tax laws and OIA reporting requirements.</li><li>Manage transfer pricing, deferred tax, and withholding tax obligations.</li><li>Maintain proactive relationships with the Tax Authority to ensure efficient compliance and risk management.</li><li>Prepare the Final Income tax return by filling in all the necessary information in desired format.</li><li>Respond to Tax authority inquires by discussing issues and solutions with the Finance Manager in appropriate and timely manner.</li><li>Close the Tax audits &amp; assessment with the Tax authority on timely basis by proactively providing information in relevant format.</li></ul><p>Strategic Planning:</p><ul><li>Collaborate with senior management to develop and implement financial strategies for OMTC that align with the company's long-term objectives.</li><li>Contribute to the formulation of business strategies and financial plans.</li><li>Provide financial insights and recommendations to support strategic initiatives.</li><li>Participate in the annual budgeting and long-term financial planning processes.</li></ul><p>Financial Reporting MIS:</p><ul><li>Oversee the preparation and dissemination of comprehensive financial reports and management information systems (MIS) to ensure accurate and timely financial information.</li><li>Ensure the accuracy and completeness of financial reports.</li><li>Develop and manage MIS to track key financial metrics and performance indicators.</li><li>Collaborate with other departments to gather and integrate financial data for reporting purposes.</li></ul><p>Treasury Management:</p><ul><li>Manage the company s cash flow and liquidity position.</li><li>Develop and implement treasury policies and procedures.</li><li>Monitor financial risks and develop strategies to mitigate them.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in accounting, Finance, or Commerce.</li><li>Professional certification (CPA, ACCA, CMA) preferred.</li><li>Minimum 6 years of progressive experience in financial accounting, consolidation, reporting, tax, and audit.</li><li>Proven experience in implementing IFRS, managing audits, and consolidation.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for&nbsp;<strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION:&nbsp;&nbsp;</span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both&nbsp;<strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare&nbsp;<strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate&nbsp;<strong>emerging trends, root causes, and service gaps</strong>, recommend and implement&nbsp;<strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the&nbsp;<strong>Complaints &amp; Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit&nbsp;<strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support&nbsp;<strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with&nbsp;<strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:&nbsp;</strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:&nbsp;</strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral &amp; Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul> <br><br> </div>

<p>Role &amp; responsibilities Preventive, Breakdown, Corrective and Running Maintenance of packing machinery and associated equipment to ensure maximum reliability and operational efficiency. Troubleshooting, repair, overhauling, alignment, and restoration of high-speed packaging machines used in Biscuits, Chocolate, and Snacks production lines. Carrying out machine changeovers for different product and pack formats within targeted timelines. Calculating machine ratios, product pitch settings, timing adjustments, and machine parameters required for changeovers. Designing, fabricating, modifying, and installing change parts and machine components as required. Maintenance and troubleshooting of Horizontal Flow Wrappers including Omori, Multipack, Unipack, Syntegon, Bosch, Cavanna, and Makewell machines. Maintenance and troubleshooting of Vertical Form Fill Seal (VFFS) machines including Bosch and TNA. Maintenance and calibration support for Checkweighers, Metal Detectors, Thermal Transfer Ribbon (TTR) Printers, Continuous Inkjet (CIJ) Printers, Labeling Systems, and Conveyor Systems. Supporting project teams during installation, commissioning, trials, and optimization of new packaging equipment. Maintaining machine history cards, maintenance logs, breakdown records, and spare parts consumption records. Participating in technical discussions, continuous improvement initiatives, OEE improvement projects, and downtime reduction programs. Assisting in Engineering Stores management and identification of critical spare parts requirements. Performing workshop activities including fabrication, machining, fitting, and modification of machine components as required. Maintaining safe and hygienic working conditions in compliance with GMP, GHP, HACCP, Food Safety, and company safety procedures. Carrying out any other jobs/assignments entrusted by the supervisor or management</p><p><strong>Desired Candidate Profile</strong></p><p>Maximizing uptime and availability of packaging machines and auxiliary equipment. Reduction of breakdowns and unplanned downtime. Efficient execution of machine changeovers Improvement in Overall Equipment Effectiveness (OEE). Compliance with preventive maintenance schedules. Reduction in packaging material wastage. Proper documentation and maintenance records. Adherence to GMP, GHP, Food Safety, and Safety requirements. Continuous improvement of plant and machinery performance. ITI Mechanical/Fitter/Welder from reputed Technical Training Institute. Min 5 years experience in maintaining high speed packaging lines and process equipment in FMCG/ Pharmaceutical / Food industries. Proven experience in troubleshooting, machine overhauling, machine setup, and changeover management. Hands-on experience in manufacturing, modification, and fitting of machine change parts. Experience with Horizontal Flow Wrappers (Omori, Multipack, Unipack, Syntegon, Bosch, Cavanna, Makewell) and VFFS Machines (Bosch, TNA). Experience in maintaining Checkweighers, TTR Printers, CIJ Printers, Metal Detectors, and Conveying Systems. Maximum age of 35 years.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Responsable Matériel expérimenté-e pour Système de Navigation Marine F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Rejoignez Safran Electronics &amp; Defense et prenez une place centrale au sein de nos projets de navigation de haute performance, au cœur d'un environnement stratégique et innovant.<br>Votre mission<br>Intégré(e) au Centre d'Ingénierie Systèmes de Navigation, vous êtes responsable de la coordination, du pilotage et de l'animation des activités d'ingénierie produit au sein d'un programme ambitieux. Votre mission contribue directement à la définition des matériels et équipements, leurs spécifications, leurs intégrations et la vérification de systèmes de navigation embarqués de toute dernière génération.<br>À ce poste, vous :<br>• Etes réalisateur des études de définition matériel du système (mécanique et électronique), en garantissant la bonne organisation, la planification, le suivi des actions et la tenue des objectifs qualité/coût/délais, en lien étroit avec le responsable de projet.<br>• Etes pilote lors des échanges techniques avec les autres métiers impliqués (logiciel, électronique, mécanique, sûreté de fonctionnement). Vous vous assurez de la bonne prise en compte des contraintes et besoins croisés, dans un esprit collaboratif.<br>• Participez aux choix techniques clés et proposez des solutions innovantes pour relever les défis de performance, de fiabilité ou d'intégration, en vous appuyant sur les experts internes.<br>• Reportez l'avancement et les résultats auprès du responsable de projet, en assurant la traçabilité des actions, la gestion des risques techniques et la capitalisation des connaissances.<br>• Des déplacements ponctuels (France) sont à prévoir pour des réunions clients, suivis des fournisseurs ou des essais.</p><br><br><p>Nous vous offrons :<br>• Un environnement dynamique où règnent esprit d'innovation, coopération et excellence technique.<br>• Des projets innovants au cœur des enjeux de la navigation, avec un parcours d'intégration et de formation structuré.<br>• Une équipe passionnée, mobilisée sur la réussite collective.<br>Vous vous reconnaissez dans ce profil et souhaitez contribuer à la conception des systèmes de navigation du futur ? Rejoignez-nous !<br>Le poste pouvant nécessiter d'accéder à des informations relevant du secret de la défense nationale, la personne retenue fera l'objet d'une procédure d'habilitation, conformément aux dispositions des articles R.2311-1 et suivants du Code de la défense et de l'IGI 1300 SGDSN/PSE du 09 août 2021.</p><br><br><p>• Diplômé(e) d'une école d'ingénieur ou équivalent (Bac+5) avec au moins 5 ans d'expérience en ingénierie système avec une forte composante électronique et matériel, idéalement sur des systèmes de navigation, embarqués ou de défense.<br>• Expérience confirmée en coordination d'équipe technique dans un contexte multidisciplinaire.<br>• Connaissance des méthodes et outils de pilotage (planification, gestion des risques, suivi d'actions, reporting...).<br>• Aptitudes relationnelles avérées, capacité à travailler en équipe et en interface, sens du collectif et de la communication.<br>• Rigueur, autonomie, esprit d'initiative et souci constant de la qualité et de la satisfaction client.</p><br><br><br> </div>

<p>POSITION SUMMARY Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>Purpose : As part of the Quality Control function, being responsible to implement all aspects related to quality within the Operations section of the Company. Summary of the Job Role : To implement quality within the Operations and in line with the quality plan, specifications &amp; overall business plan. Authorities : Financial None. People None. Operational None. Key Deliverables : Prepare test certificates as required by the Sales and Marketing department of OCI. Assist the QC Manager and Assistant Manager in all third-party inspections of the finished goods in conjunction with the Customer Support Service department. Ensure that the drums are arranged and scheduled for in the testing area of OCI. Assist in testing and final packaging of materials at OCI. Assist in testing of raw materials for manufacturing at OCI. Ensure all cables manufactured are tested strictly according to the OCIs, clients, national and international specifications, and ensure they are fully compliant before dispatch from the Company premises. Ensure the quality test plan is performed according to the clients requirements and in its absence within the company requirements. Assist in performing Internal Test Type plan on the cables manufactured in a timely manner. Prepare periodic reports to the management with regards to the material consumption, weight analysis, etc. Relationships (Internal) : Production, Logistic, Procurement, Finance. Relationships (External) : Customers, suppliers, Government / related ministries</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>A Diploma in Electrical engineering.</p><h2>Skills/Knowledge</h2><ul><li>Good understanding of cable manufacturing operation and technology.</li><li>A hand on cable manufacturing analysis is must.</li><li>Knowledge of different methods testing, international standards, Computer literacy especially MS-Office.</li><li>Good interpersonal and communication skills.</li><li>Knowledge of the properties of the materials especially metals, polymers, etc.</li><li>Ability to perform under pressure.</li><li>Good problem-solving skill and quick decision making.</li><li>Knowledge of requirements of testing as per BS and ICE systems.</li></ul><h2>Experience</h2><p>3+ years of experience in cable manufacturing facility QC.</p><h2>Business Understanding</h2><p>Good knowledge of cable industry.</p>

<p>Job Overview We are seeking a detail-oriented and organized Accountant to join our finance team. The ideal candidate will manage financial records, ensure compliance with regulations, and provide accurate financial reporting and analysis to support decision-making.</p><p>Key Responsibilities</p><ul><li>1. Financial Reporting - Prepare monthly, quarterly, and annual financial statements - Ensure compliance with accounting standards</li><li>2. Bookkeeping - Maintain and update financial records - Manage accounts payable and receivable</li><li>3. Budgeting - Assist in budgeting and forecasting processes - Provide insights and variance analysis</li><li>4. Tax Compliance - Prepare and file tax returns - Ensure compliance with tax regulations</li><li>5. Auditing - Support internal and external audits - Provide necessary documentation and explanations</li><li>6. Financial Analysis - Analyze financial data and trends - Provide recommendations for improving financial performance</li><li>7. Regulatory Compliance - Ensure adherence to financial regulations and company policies</li></ul><p>Work Breakdown Structure (WBS)</p><ul><li>- 1. Financial Management<ul><li>- 1.1 Financial Reporting<ul><li>- 1.1.1 Monthly Statements</li><li>- 1.1.2 Quarterly Statements</li><li>- 1.1.3 Annual Statements</li></ul></li><li>- 1.2 Bookkeeping<ul><li>- 1.2.1 Record Maintenance</li><li>- 1.2.2 Accounts Management</li></ul></li></ul></li><li>- 2. Compliance and Auditing<ul><li>- 2.1 Tax Compliance<ul><li>- 2.1.1 Tax Return Preparation</li><li>- 2.1.2 Regulation Compliance</li></ul></li><li>- 2.2 Auditing Processes<ul><li>- 2.2.1 Internal Audit Support</li><li>- 2.2.2 External Audit Coordination</li></ul></li></ul></li><li>- 3. Financial Planning<ul><li>- 3.1 Budgeting<ul><li>- 3.1.1 Budget Preparation</li><li>- 3.1.2 Variance Analysis</li></ul></li><li>- 3.2 Financial Analysis<ul><li>- 3.2.1 Data Analysis</li><li>- 3.2.2 Performance Recommendations</li></ul></li></ul></li></ul><p>This WBS provides a clear framework for the accountant's responsibilities, breaking down the role into manageable components.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Accounting, Finance, or related field</li><li>Professional certification (e.g., CPA, CMA) preferred</li><li>Minimum of 2years of accounting experience in a corporate environment</li><li>Strong understanding of accounting principles and practices</li><li>Proficient in accounting software (e.g., QuickBooks, SAP) and MS Excel</li><li>Excellent analytical and problem-solving skills</li><li>Strong attention to detail and accuracy</li><li>Effective communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Time management skills with the ability to meet deadlines</li></ul>

<p><h4>Location</h4> <p>Oman, Muscat</p> <h4>Start date</h4> <p>September 2026</p> <h4>Duration</h4> <p>12 months renewable contract</p> <h4>Key responsibilities</h4> <ul> <li>Conduct technical training needs analysis (TNA)</li> <li>Develop, implement, and maintain technical training programs, including detailed training syllabi and course structures</li> <li>Ensure all training programs meet regulatory and compliance requirements and align with industry best practices</li> <li>Manage and continuously review training programs to ensure adherence to LNG regulations and operational standards</li> <li>Develop and implement training policies and procedures</li> <li>Prepare training manuals and deliver approved technical training courses for engineering and maintenance personnel</li> <li>Plan and manage short and long-term training schedules, resources, and budgets</li> <li>Establish KPIs and monitor training effectiveness and performance metrics</li> <li>Maintain and update training materials to ensure alignment with operational requirements</li> <li>Ensure availability and accessibility of training documentation for all stakeholders</li> <li>Assess trainee performance and maintain training records</li> <li>Liaise with external authorities for training approvals and with external training providers</li> <li>Ensure adequate availability of qualified instructors, assessors, and examiners</li> <li>Develop competency frameworks and oversee competency-based training systems</li> <li>Manage training-related contracts, including scope development and lifecycle administration</li> <li>Promote HSE culture and ensure compliance with HSE regulations and training requirements</li> <li>Support competency development initiatives including coaching, mentoring, and succession planning</li> <li>Develop and implement on-the-job training (OJT) frameworks</li> <li>Ensure compliance with company policies and perform additional duties as required</li> </ul> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in engineering or relevant discipline (Master's preferred)</li> <li>OPITO certified assessor</li> <li>Training of Trainers (TOT) certification</li> <li>10–12+ years of LNG industry experience, including at least 5 years in technical training</li> <li>Experience in engineering training, assessment, and examination</li> <li>Strong knowledge of technical training standards and regulatory requirements</li> <li>Proven ability to develop and manage competency frameworks and training systems</li> <li>Experience working with cross-functional teams in operational environments</li> <li>Strong leadership, coaching, and mentoring capabilities</li> <li>Excellent communication and analytical skills</li> <li>Fluent in written and spoken English</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LIEU&nbsp;: Neuilly sur Seine</p><br><p>Date&nbsp;: Janvier 2027</p><br><p>DUREE&nbsp;: 6 mois</p><br><p>Chanel est une entreprise indépendante qui croit en la liberté de la création, cultive le potentiel humain et s’engage activement pour avoir un impact positif dans le monde.</p><br><p>L'activité Parfums Beauté affirme sa singularité à travers une promesse : celle de révéler la beauté de chaque femme dans ce qu'elle a de plus singulier à travers son Parfum, son Maquillage et ses produits de Soin.&nbsp;</p><br><p>Au sein de l'équipe Influence &amp; Brand Engagement, vous contribuez au rayonnement de la Maison à travers le monde, en participant à l’élaboration de la stratégie/coordination et du plan d’action Presse &amp; Influence pour la Division Parfums Beauté selon CHANEL.</p><br><p>VOTRE IMPACT CHEZ CHANEL</p><br><p>A ce titre, votre stage s'articule autour des missions suivantes :</p><br><ul><li><p>Vous assurez une veille sur le contexte de la catégorie, sa dynamique et les principaux insights/acteurs qui la font évoluer ; et en collaboration avec les équipes globales.</p><br></li><li><p>Vous identifiez de nouvelles typologies d’influenceurs, de nouvelles tendances, de nouveaux leviers et formats d’engagement pertinents à activer sur l’ensemble des axes, en vous reposant sur des best practices et vos connaissances.&nbsp;&nbsp;</p><br></li><li><p>Vous participez à l’identification des messages clés pour chacune des catégories d’alliés, en presse &amp; en influence.</p><br></li><li><p>Vous aidez à concevoir des activations à forte valeur ajoutée, des expériences différenciantes et un plan d’orchestration impactant.&nbsp;&nbsp;&nbsp;</p><br></li><li><p>Coordination des marchés sur les évènements presse &amp; influence.</p><br></li><li><p>Contribution à l'élaboration de planning d'interviews pour les portes parole de la Maison.</p><br></li><li><p>Construction de revue de presse.</p><br></li><li><p>Contribution à l'élaboration de post Event report avec LEFTY , DMR...</p><br></li></ul><p>CE QUE VOUS APPORTEREZ</p><br><ul><li><p>Etudiant(e) en école de commerce, université, ou communication/publicité/digital avec une forte sensibilité Presse et Beauté (Parfums, Soin, Maquillage) et une expertise dans le digital.</p><br></li><li><p>Doté(e) d’excellentes aptitudes relationnelles, vous avez un sens aigu de la discrétion, des responsabilités, du service et du travail en équipe. Vous êtes reconnu(e) pour vos capacités d'analyse, votre rigueur, votre organisation ainsi que votre grande réactivité.</p><br></li><li><p>Une&nbsp;bonne connaissance de l’anglais et des outils informatiques est indispensable.</p><br></li></ul><p>CE QUI VOUS ENTHOUSIASME ET Ce que CHANEL peut vous offrir</p><br><p>Tout au long de votre expérience, vous serez immergé(e) dans un environnement dynamique, innovant et apprenant&nbsp;; où la création et l’humain sont au cœur des préoccupations.</p><br><p>Vous rejoignez une activité singulière, aux méthodes et procédés uniques – qu’ils soient créatifs, de développement ou d’industrialisation – et évoluez aux côtés d’une diversité d’experts au savoir-faire reconnus.</p><br><p>Chez CHANEL, nous nous attachons à promouvoir une culture inclusive qui favorise l’épanouissement personnel et contribue au progrès collectif. Nous sommes convaincus que le caractère unique de chaque individu contribue à la diversité, la complémentarité et l’efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous apprécions la perspective, l’expérience et le potentiel que vous pourriez apporter à CHANEL.</p><br><p>De la singularité de chacun naît la richesse de nos équipes. CHANEL valorise la diversité sous toutes ses formes.</p><br> </div>

<p><h4>Position description</h4> <p><strong>Reports to:</strong> Shift Team Lead OTTCO<br> <strong>Department:</strong> Maintenance & Operation Department<br> <strong>Location:</strong> Duqm & Ras Markaz</p> <h4>Job purpose</h4> <p>Performs safe, orderly and efficient panel control operations for flow regulations on reception, storage and expedition (pressure, flow, rate, reading, gauges, inspecting product) at assigned sites (Muscat / Ras Markaz / Duqm), under shift Operation Supervisor's scope, as individual contributor by:</p> <ul> <li>Controlling and regulating the pressure, flow and rate of the facility and correcting anomalies.</li> <li>Overseeing, reading, and maintaining the equipment that controls the pressure and flow of plant.</li> <li>Watching gauges, inspecting product, troubleshooting, record keeping.</li> <li>Preparing written documents for supervisors or safety inspectors to ensure products meet the required specification and contribute to regular and safest operations.</li> </ul> <p>The position will act in accordance with OTTCO's mission, vision, values and strategies, as well as policies, guidelines and international standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p> <h4>Reporting structure</h4> <p><strong>Number of staff supervised (direct reports):</strong> 0</p> <h4>Key responsibilities</h4> <p><strong>General:</strong></p> <ul> <li>Perform all CRO operation activities role in petrochemical terminal and hydrocarbons.</li> <li>Accept shift from previous shift panel operator with detailed log sheet of operational adjustments and changes during previous shift.</li> <li>Ensure continuity of operational issues handed over by the previous shift and take necessary action.</li> <li>Capture all major highlights and constraints experienced during the shift in the log sheet in detail for the following shift.</li> <li>Monitor unit's process performance on a continuous basis using the Distributed Control System (DCS).</li> <li>Diagnose abnormal situations and take corrective action from the control panel.</li> <li>Ensure equipment is operating within specified parameters and report serious operational deviations to the Shift Team Leader.</li> <li>Review and compare outside log sheet readings at regular intervals with the control room instrumentation readings and ensure they correlate.</li> <li>Review laboratory sample analysis results by referring to Laboratory Information Management System updates and make necessary adjustments of the control panel instruments.</li> <li>Ensure Shift Team Leader is fully informed on all related aspects and obtain guidance when necessary.</li> <li>Control operating plant start-ups, shutdowns, and emergencies by alterations of speed, temperature, pressure and flow rates as necessary.</li> <li>Facilitate the shutdown and start-up for turnaround, maintenance and inspection purposes with adherence to the Standard Operating Procedures (SOP).</li> <li>Implement emergency procedures as dictated by the circumstances and SOPs.</li> <li>Contribute to the integrity of the organisation structure through constructive feedback.</li> <li>Contribute to improving processes and procedures within the department in conjunction with Team Leader.</li> <li>Adhere to Standard Operating Procedures and instructions received from Shift Team Leader in coordination with the Field Operator.</li> <li>Maintain log sheets and logbooks reporting the highlights of daily shift work.</li> <li>Record safety incidents (near misses, observations, incidents).</li> <li>Provide input into the weekly or monthly reports if required by the Area Department.</li> <li>Maintain continuity of panel operation and close all critical issues scheduled for the allocated shift.</li> <li>Communicate and correct process quality problems.</li> <li>Participate in Process Safety Management (PSM) activities.</li> <li>Effectively interact with all levels of employees, clients and vendors.</li> <li>Support unit turnarounds including work list identification/justification, procedure writing, procedure review and equipment inspection.</li> <li>Troubleshoot process operations, communicate and correct process quality problems.</li> <li>Perform other related duties or assignments as directed.</li> <li>Familiarize with QHSE policies, objectives, procedures and its record maintenance.</li> <li>Maintain awareness of significant environmental aspects, health and safety hazards, related actual and potential aspects and risks associated with their risk.</li> <li>Maintain awareness of emergency preparedness and response measures.</li> <li>Maintain awareness of implications of not conforming to the integrated management system requirements, including not fulfilling the organization's compliance obligations.</li> </ul> <h4>Qualifications & experience</h4> <p><strong>Minimum qualifications:</strong> Diploma in Petrochemical or Oil / Gas or equivalent.</p> <p>Excellent knowledge of written, read, and spoken English (required). Arabic - native (desirable).</p> <p><strong>Experience and background:</strong></p> <ul> <li>5-7 years of experience in hydrocarbons refining, petrochemical, process engineering or related industry.</li> <li>Relevant experience in the Oil & Gas / Refinery / Petrochemical industry with experience in Jetty / Tank Farm / Gantry units.</li> <li>Knowledge of fuel sector equipment.</li> <li>Knowledge of the refinery's offsite facilities and procedures.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Good functional knowledge of DCS.</li> <li>Good knowledge of relevant operations, HSE requirements, Oil/Gas process and systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to deal with change and demonstrate flexibility as required.</li> </ul> <h4>Key interactions</h4> <p><strong>Internal:</strong> Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p> <p><strong>External:</strong> OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required.</p> <h4>Notable working conditions</h4> <p>Field operations and office environment, moderate to intensive computer screen use.</p></p><p></p>

<p><h4>Position description</h4> <p><strong>Reports to:</strong> Shift Team Lead OTTCO<br> <strong>Department:</strong> Maintenance & Operation Department<br> <strong>Location:</strong> Duqm & Ras Markaz</p> <h4>Job purpose</h4> <p>Performs safe, orderly and efficient panel control operations for flow regulations on reception, storage and expedition (pressure, flow, rate, reading, gauges, inspecting product) at assigned sites (Muscat / Ras Markaz / Duqm), under shift Operation Supervisor's scope, as individual contributor by:</p> <ul> <li>Controlling and regulating the pressure, flow and rate of the facility and correcting anomalies.</li> <li>Overseeing, reading, and maintaining the equipment that controls the pressure and flow of plant.</li> <li>Watching gauges, inspecting product, troubleshooting, record keeping.</li> <li>Preparing written documents for supervisors or safety inspectors to ensure products meet the required specification and contribute to regular and safest operations.</li> </ul> <p>The position will act in accordance with OTTCO's mission, vision, values and strategies, as well as policies, guidelines and international standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p> <h4>Reporting structure</h4> <p><strong>Number of staff supervised (direct reports):</strong> 0</p> <h4>Key responsibilities</h4> <p><strong>General:</strong></p> <ul> <li>Perform all CRO operation activities role in petrochemical terminal and hydrocarbons.</li> <li>Accept shift from previous shift panel operator with detailed log sheet of operational adjustments and changes during previous shift.</li> <li>Ensure continuity of operational issues handed over by the previous shift and take necessary action.</li> <li>Capture all major highlights and constraints experienced during the shift in the log sheet in detail for the following shift.</li> <li>Monitor unit's process performance on a continuous basis using the Distributed Control System (DCS).</li> <li>Diagnose abnormal situations and take corrective action from the control panel.</li> <li>Ensure equipment is operating within specified parameters and report serious operational deviations to the Shift Team Leader.</li> <li>Review and compare outside log sheet readings at regular intervals with the control room instrumentation readings and ensure they correlate.</li> <li>Review laboratory sample analysis results by referring to Laboratory Information Management System updates and make necessary adjustments of the control panel instruments.</li> <li>Ensure Shift Team Leader is fully informed on all related aspects and obtain guidance when necessary.</li> <li>Control operating plant start-ups, shutdowns, and emergencies by alterations of speed, temperature, pressure and flow rates as necessary.</li> <li>Facilitate the shutdown and start-up for turnaround, maintenance and inspection purposes with adherence to the Standard Operating Procedures (SOP).</li> <li>Implement emergency procedures as dictated by the circumstances and SOPs.</li> <li>Contribute to the integrity of the organisation structure through constructive feedback.</li> <li>Contribute to improving processes and procedures within the department in conjunction with Team Leader.</li> <li>Adhere to Standard Operating Procedures and instructions received from Shift Team Leader in coordination with the Field Operator.</li> <li>Maintain log sheets and logbooks reporting the highlights of daily shift work.</li> <li>Record safety incidents (near misses, observations, incidents).</li> <li>Provide input into the weekly or monthly reports if required by the Area Department.</li> <li>Maintain continuity of panel operation and close all critical issues scheduled for the allocated shift.</li> <li>Communicate and correct process quality problems.</li> <li>Participate in Process Safety Management (PSM) activities.</li> <li>Effectively interact with all levels of employees, clients and vendors.</li> <li>Support unit turnarounds including work list identification/justification, procedure writing, procedure review and equipment inspection.</li> <li>Troubleshoot process operations, communicate and correct process quality problems.</li> <li>Perform other related duties or assignments as directed.</li> <li>Familiarize with QHSE policies, objectives, procedures and its record maintenance.</li> <li>Maintain awareness of significant environmental aspects, health and safety hazards, related actual and potential aspects and risks associated with their risk.</li> <li>Maintain awareness of emergency preparedness and response measures.</li> <li>Maintain awareness of implications of not conforming to the integrated management system requirements, including not fulfilling the organization's compliance obligations.</li> </ul> <h4>Qualifications & experience</h4> <p><strong>Minimum qualifications:</strong> Diploma in Petrochemical or Oil / Gas or equivalent.</p> <p>Excellent knowledge of written, read, and spoken English (required). Arabic - native (desirable).</p> <p><strong>Experience and background:</strong></p> <ul> <li>5-7 years of experience in hydrocarbons refining, petrochemical, process engineering or related industry.</li> <li>Relevant experience in the Oil & Gas / Refinery / Petrochemical industry with experience in Jetty / Tank Farm / Gantry units.</li> <li>Knowledge of fuel sector equipment.</li> <li>Knowledge of the refinery's offsite facilities and procedures.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Good functional knowledge of DCS.</li> <li>Good knowledge of relevant operations, HSE requirements, Oil/Gas process and systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to deal with change and demonstrate flexibility as required.</li> </ul> <h4>Key interactions</h4> <p><strong>Internal:</strong> Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p> <p><strong>External:</strong> OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required.</p> <h4>Notable working conditions</h4> <p>Field operations and office environment, moderate to intensive computer screen use.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>