IT Support Specialist Jobs

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support the management of the long term gas turbine service contract with respect to planned and unplanned outageservices of gas turbines. Adhere to routine plant maintenance plans through the use of CMMS and plan when required. Support successful preparations and completion of planned shutdowns and unplanned shutdowns. Implement electrical engineering best practices in accordance with OEM and international standards. Support the implementation of a Long Term engineering strategic plan. Recognise faults and their causes, and propose solutions as well as implement at anytime as required by plantoperations to keep highest availability performance. Undertake advanced condition monitoring techniques in fields such as: thermographs, vibration analysis, transformer oilanalysis, etc. Use specialist individual skills such as HV work, protections, excitation equipment, etc when necessary. Support life cycle management for all electrical systems. Support completion of planned shutdowns within time and budget. Support Operations Department in the safe and efficient delivery of high levels of commercial availability withinenvironment limits. Liaise with Operations Dept. in investigation of suspected equipment problems and in appropriate testing of equipmentafter any repairs before the equipment returns to service. Make decisions, or assist others to make decisions, to resolve plant maintenance problems with immediate, mediumand long term consequences. Attend at any time to the plant for troubleshooting or repair to minimize failures to plant availability. Support in the development of work Instructions as required. Be an active part of the maintenance team and help it to meet appropriate people and plant related performance measures. Ensure Company Health, Safety, and Environmental policies and procedures are followed. Participate in internal / external Quality, HS&amp;E audits and monitor relevant findings.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<p><h4>Role summary</h4> <p>Working unsupervised, installing the ESP, monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</p> <h4>Essential responsibilities</h4> <ul> <li>Under general supervision performs installation/pulling of Electrical Submersible Pumps (ESP) and associated equipment in onshore oil and water wells.</li> <li>May be required to work unsupervised.</li> <li>Assists with monitoring, troubleshooting, and testing downhole ESP equipment to maximize well productivity and ESP run life.</li> <li>The position involves frequent travel on domestic assignments and time away from home, often at short notice. Handles special projects as assigned.</li> <li>Conducts all business activities in accordance with HSE policies and legal compliance requirements.</li> </ul> <h4>Essential requirements of the role (experience / skills / competencies)</h4> <ul> <li>Years of experience: Minimum of 3 years of experience in Electrical Submersible Pump installation, commissioning, and troubleshooting are mandatory.</li> <li>Field of experience: Artificial Lift Systems - Electrical Submersible Pump installation and pull-out activities.</li> <li>Technical skills: <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> </li> <li>Soft skills: Customer focus, communication, interpersonal, and team working skills.</li> <li>Tools or software (required / preferred): MS Office.</li> <li>Education qualifications: Diploma or bachelor’s degree.</li> <li>Industry background or experience (required / preferred): Oil and Gas - Artificial Lift System Electrical Submersible Pump required.</li> <li>Required accreditations / qualifications / certification / licenses including driving license: LMV defensive driving experience.</li> </ul> <h4>Desirable attributes of the worker (experience / skills / competencies)</h4> <ul> <li>In-depth knowledge of downhole Electrical Submersible Pump systems.</li> <li>Experience with ESP downhole installation and pullout, as well as troubleshooting surface equipment.</li> <li>Minimum of 3 years of experience in Electrical Submersible Pump commissioning and troubleshooting responsibilities is mandatory.</li> <li>Analytical skills to route ESP problems during troubleshooting.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining, and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line support for hardware, software, network, and system-related issues.</li><li>Respond to user requests via phone, email, or ticketing system in a timely manner.</li><li>Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Support user account management, including password resets and access requests.</li><li>Log, track, and update service tickets in the IT service management system.</li><li>Assist in maintaining IT assets inventory and documentation.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li><li>Provide guidance and basic training to end users when needed.</li></ul><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based and service desk environment.</p><p>May require shift work or on-call support depending on operational needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the design, analysis, optimization, and continuous improvement of end-to-end customer journeys across all customer segments and touchpoints. The role is responsible for identifying customer pain points, mapping customer interactions, improving service experiences, and driving customer-centric process enhancements that contribute to increased customer satisfaction, operational efficiency, and digital adoption</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Strategic:</p> <ol> <li>Support the implementation of the Bank s customer journey management framework and customer experience strategy.</li> <li>Participate in customer journey mapping initiatives across all customer segments, products, and services.</li> <li>Support the identification of strategic customer pain points and opportunities for journey enhancement.</li> <li>Contribute to customer-centric transformation initiatives aimed at improving customer satisfaction and operational efficiency.</li> <li>Benchmark customer journey management practices against industry best practices and leading financial institutions.</li> </ol> <p>Operational:</p> <ol> <li>Develop and maintain end-to-end customer journey maps covering customer interactions across physical, digital, and assisted channels.</li> <li>Analyze customer journeys to identify bottlenecks, service gaps, process inefficiencies, and customer effort drivers.</li> <li>Conduct customer journey workshops with business units and stakeholders to understand customer needs and expectations.</li> <li>Monitor journey performance metrics including turnaround times, customer effort scores, digital adoption rates, and customer satisfaction indicators.</li> <li>Work closely with Voice of Customer, Digital Experience, Contact Center, and Customer Complaints teams to identify opportunities for journey improvements.</li> <li>Support redesign initiatives aimed at simplifying customer processes and improving service delivery.</li> <li>Track and monitor implementation of customer journey improvement initiatives across business units.</li> <li>Prepare journey analytics reports, dashboards, presentations, and recommendations for management review.</li> <li>Support customer experience maturity assessments and journey governance activities.</li> <li>Collaborate with Digital Transformation and IT teams to ensure customer-centric design principles are embedded in digital solutions and platforms.</li> <li>Support process improvement initiatives that contribute to reducing turnaround times, improving service quality, and enhancing customer satisfaction.</li> <li>Maintain customer journey repositories, documentation, standards, and templates.</li> <li>Perform any other relevant task assigned from time to time by the Head of Customer Experience.</li> </ol> <p>People:</p> <ol> <li>Promote customer-centric thinking and journey-based decision-making across the organization.</li> <li>Support customer journey awareness and capability-building initiatives.</li> <li>Contribute to knowledge sharing and dissemination of customer journey best practices.</li> </ol> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p> </p> <p>1. Internal</p> <p> </p> <p> Head of Customer Experience</p> <p> </p> <p> Manager Customer Experience Center</p> <p> </p> <p> Specialist Voice of Customer</p> <p> </p> <p> Specialist Digital Experience</p> <p> </p> <p> Contact Center Team</p> <p> </p> <p> Customer Complaints Team</p> <p> </p> <p> Digital Transformation</p> <p> </p> <p> Information Technology</p> <p> </p> <p> Operations</p> <p> </p> <p> Product Development Teams</p> <p> </p> <p> All Business Units and Branches</p> <p> </p> <p> Human Capital (for CX initiatives)</p> <p> </p> <p> As per operational activities</p> <p> </p> <p>2. External</p> <p> </p> <p> Customers</p> <p> </p> <p> Customer Experience Consultants</p> <p> </p> <p> Research and Survey Providers</p> <p> </p> <p> Technology Vendors</p> <p> </p> <p> Service Design Partners</p> <p> </p> <p> As part of operational activities</p> <p> </p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interaction</p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p>Bachelor's Degree in Business Administration, Customer Experience, Marketing, Industrial Engineering, Service Design, Banking, or related discipline.</p> <p> </p> <p>Experience:</p> <p> </p> <p>4 6 years of relevant experience in customer experience, customer journey management, process improvement, service design, business analysis, operations excellence, or related fields.</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Knowledge of Customer Journey Mapping methodologies and tools.</p> <p> </p> <p> Understanding of Customer Experience principles and best practices.</p> <p> </p> <p> Experience in process mapping, service design, and customer-centric transformation initiatives.</p> <p> </p> <p> Strong analytical and problem-solving skills.</p> <p> </p> <p> Knowledge of customer research and customer behavior analysis techniques.</p> <p> </p> <p> Experience with customer experience metrics including NPS, CSAT, CES, and customer effort measures.</p> <p> </p> <p> Strong facilitation, presentation, and stakeholder management skills.</p> <p> </p> <p> Proficiency in Microsoft Office applications and reporting tools such as Power BI.</p> <p> </p> <p>Business Understanding:</p> <p> </p> <p> This position requires a medium level of business understanding</p> <p> </p> <p> <strong>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</strong> </p> <p> </p> <p>Professional certifications in Customer Experience, Service Design, Business Process Management, Lean Six Sigma, or related disciplines are preferred.</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p> <p> </p> <p>KEY COMPETENCIES</p> <p> Customer Centricity</p> <p> </p> <p> Analytical Thinking</p> <p> </p> <p> Process Improvement</p> <p> </p> <p> Problem Solving</p> <p> </p> <p> Stakeholder Management</p> <p> </p> <p> Communication Skills</p> <p> </p> <p> Innovation</p> <p> </p> <p> Collaboration</p> <p> </p> <p> Continuous Improvement</p> <p> </p> <p> Results Orientation</p> <p> </p> <p>WORK ENVIRONMENT</p> <p> </p> <p> This position enjoys working in a comfortable airconditioned office</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Master s or bachelor s degree in psychology, Social Work, Counseling, or related field.</p> <p>Minimum of 3 years of professional experience in counseling, psychotherapy, or social support services.</p> <p> Sound understanding of psychological theories and counseling methodologies.</p> <p> Knowledge of developmental, behavioral, emotional, and social challenges among college students.</p> <p> Familiarity with the educational and cultural context of Oman </p> <p> Awareness of legal and ethical considerations related to student counseling and confidentiality.</p> <p> </p></div></section>

<p><h4>Description</h4> <p>We are seeking a highly motivated market data specialist to join our client's IT team in Muscat. This role is responsible for managing, governing, and optimising the bank’s market data services across all business units.</p> <p>You will play a critical role in ensuring market data is accurately sourced, cost-efficiently managed, and used in full compliance with vendor licensing agreements. This is an excellent opportunity to work closely with leading global data providers and contribute to enterprise-wide data strategy and transformation initiatives.</p> <h4>Key responsibilities</h4> <p><strong>Market data vendor & contract management</strong><br> Act as the primary relationship owner for global market data vendors (e.g. Bloomberg, Refinitiv, exchanges, rating agencies, and news providers)<br> Manage vendor contracts, renewals, amendments, and licensing agreements<br> Oversee subscriptions, user access, entitlements, and permissions</p> <p><strong>Data quality, compliance & governance</strong><br> Monitor and ensure the integrity, availability, and accuracy of market data<br> Ensure compliance with vendor licensing terms and usage policies<br> Track user consumption and proactively align usage with entitled services<br> Support and coordinate vendor audits and remediation activities<br> Identify opportunities to optimise costs and licensing structures</p> <p><strong>Platform & feed management</strong><br> Administer enterprise market data platforms (e.g. Bloomberg B-PIPE, BDL, Refinitiv EMS)<br> Lead onboarding of new data feeds and services in collaboration with internal teams and vendors<br> Produce and maintain accurate usage and compliance reporting</p> <p><strong>Controls & optimisation</strong><br> Conduct periodic reviews and recertification of market data services<br> Identify unused or underutilised subscriptions and implement optimisation plans<br> Drive continuous improvement in data governance and cost efficiency</p> <p><strong>Projects & documentation</strong><br> Support key technology and transformation initiatives (CTB/RTB), including system implementations<br> Maintain clear documentation, knowledge base materials, and user guidance for market data services</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, economics, banking, mathematics, statistics, computer science, information systems, data analytics, or a related discipline.</li> <li>Postgraduate qualification in finance, financial engineering, or data analytics is an advantage.</li> <li>Minimum 4 years of relevant experience in market data, financial markets, or banking IT.</li> <li>Solid knowledge of primary market data providers and their key services, including Bloomberg (B-Pipe, BDL, Terminal), Refinitiv (EMS, DSS, Eikon), and Quanthouse.</li> <li>Sound understanding of financial markets, exchange operations, primary financial instruments, and key index types.</li> <li>Demonstrated experience in large-scale IT projects and system implementations is an advantage.</li> </ul> <h4>Benefits</h4> <p>Contract until the end of the year.<br> Salary to be discussed.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Network specialist &amp; Security is responsible for managing, setting up, designing, developing, maintaining and monitoring networks within MSX or between all other organizations connected to. Provisioning support to users, staff members, clients or suppliers. Ensuring that the networks function efficiently by collecting performance data, monitoring its security controls, troubleshooting issues, anticipating problems and performing routine maintenance. In addition, identifying potential vulnerabilities in existing systems or processes and recommending ways to mitigate these risks. Key Responsibilities / Accountabilities: Manage MSX s networking software and hardware environments on a detailed, systematic, and analytical approach. Interact with departments to address issues identified within network. Ensure the availability and service delivery of WAN and LAN network environment systems. This includes, but not limited to internal users, branches, commercial entities, and the public. Monitoring network performance and ensure system availability and reliability. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, IPT, VPN, QoS). Ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use. Day-to-day perform network administration, support, configure, maintain and upgrade the organization network devices including service packs, patches, hot fixes and security configurations and ensuring the proper defenses are present for each network resource. Assist in keeping track of the MSX s networking infrastructure assets and ensure that the infrastructure and data is kept secure at all times. Work with internal teams and external suppliers for maintaining current infrastructure. Provides technical support in the development, testing and operation of next generation firewalls, intrusion detection/prevention systems, and web application firewalls. Monitoring network performance to ensure that applications are working properly and efficiently, viewing (availability, utilization, throughput, and latency) and test for weaknesses. Works closely with other Teams on projects, system support, network monitoring, and other duties as assigned. Submitting the required reports with all details to the manager when needed. Create and maintains deployment and support documentation. Performs other related duties as assigned by the department manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: BSc degree in networking engineering, computer science, cyber security, or an equivalent experience. Advanced network training certifications may be advantageous. A strong understanding and knowledge of network, and security controls. Cisco certifications in (CCNA, CCNP, Cisco ISE, Cisco Firewalls, Cisco Monitoring systems) or any other relevant certificates likes NSE3, NSE4. Strong troubleshooting skills Skills: Solid understanding of Network principles, practices, and technologies Strong analytical and problem-solving skills Ability to work under pressure and pay attention to detail : (MSX) . . . : . . WAN LAN . . : ( Routers Switches Firewalls Load Balancers IPT VPN QoS). . (Service Packs) (Patches / Hotfixes) . . . (IDS/IPS) (WAF). ( ) . . . . . : . . . : (CCNA CCNP Cisco ISE Cisco Firewalls Cisco Monitoring Systems) (NSE3 NSE4). (Troubleshooting). : . . . . .</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for supporting the implementation, configuration, testing, integration, and maintenance of technology solutions and applications. The role works closely with project teams, developers, vendors, and business users to ensure that technical requirements are met, and systems operate efficiently and effectively.</p><p>Assist in the implementation, deployment, and integration of systems and technology solutions. Coordinate with internal servers and network team and explain IP subnetting and classes Basic understanding of IP address subnetting classes Basic understanding of VPN connections type in network Participate in technical design discussions and contribute to solution development activities. Support the configuration, testing, and deployment of applications and system enhancements. Review technical documentation and assist in validating system configurations and functionalities. Support software testing activities and verify that technical requirements are met. Assist in analyzing system issues and troubleshooting application defects. Participate in change request implementation activities, including configuration, testing, and deployment. Support developers and vendors during implementation and post-go-live activities. Monitor system performance and report technical issues, risks, and improvement opportunities. Assist in maintaining technical documentation, procedures, and support guides. Participate in incident management activities and root cause analysis exercises. Ensure compliance with IT standards, security requirements, and established procedures. Collaborate with internal stakeholders to understand business requirements and support solution delivery. Contribute to automation and process improvement initiatives where applicable.</p><p>Act as the primary technical liaison between business stakeholders, vendors, project teams, and internal IT departments to ensure successful project delivery. Schedule, facilitate, and lead project meetings, workshops, requirement-gathering sessions, technical discussions, and status review meetings with business users, vendors, and internal teams. Coordinate with vendor project managers and technical teams to ensure project deliverables, timelines, dependencies, and technical requirements are clearly understood and executed. Manage project communications and provide regular project status updates, risk assessments, and issue reports to management and stakeholders.</p><p>Coordinate with internal Network, Server, Security, Database, and Infrastructure teams to support project implementation and operational requirements. Lead infrastructure readiness activities, ensuring all network, server, storage, security, and connectivity requirements are completed before implementation. Design, review, and maintain IP addressing VLAN configurations, and network segmentation plans. Review and validate server specifications, operating system requirements, network configurations, load-balancing requirements. Work closely with server teams to provision and configure development, staging, and production environments. Coordinate server access, user permissions, service accounts, and infrastructure-related requirements for project teams and vendors. Monitor infrastructure dependencies and ensure all server, network, and security configurations align with project requirements.</p><p>Demonstrate strong understanding of VPN technologies, including Site-to-Site VPN, Client-to-Site VPN, SSL VPN connectivity. Coordinate VPN setup and connectivity between internal systems, cloud environments, third-party vendors, and external partners. Work with network and security teams to implement firewall policies, access control rules, NAT configurations, and secure communication channels. Ensure network connectivity between systems, applications, databases, and vendor environments is established and tested successfully. Coordinate security reviews and ensure all connectivity solutions comply with organizational security standards and policies.</p><p>Serve as the primary point of contact for vendors regarding technical, infrastructure, integration, network, and connectivity requirements. Coordinate daily with vendor project managers and technical teams to review project progress, discuss issues, and drive timely resolution of blockers. Assist vendors in resolving network connectivity issues, VPN configuration issues, server access requests, firewall-related issues, and system integration challenges. Coordinate implementation activities between vendors and internal IT teams throughout project initiation, execution, deployment, and project closure. Ensure vendor access requests, server access, VPN connectivity, and infrastructure requirements are processed and completed within project timelines. Review vendor technical documentation, architecture diagrams, integration specifications, and deployment plans. Validate vendor solutions to ensure compatibility with existing infrastructure, network, security, and enterprise architecture standards.</p><p>Participate in technical solution design discussions and contribute to application, infrastructure, and integration architecture decisions. Coordinate system integrations between internal applications, third-party platforms, cloud services, APIs, databases, and vendor solutions. Review and validate interface specifications, data mapping documents, API integrations, and technical design documents. Support application configuration, deployment, upgrades, enhancements, and Vendor production releases. Ensure all integration requirements are documented, tested, and successfully implemented.</p><p>Provide day-to-day technical coordination and support for project teams, vendors, developers, infrastructure teams, and business users. Monitor system performance, application availability, network connectivity, and project servers infrastructure health. Investigate and troubleshoot application, server, database, network, VPN, and integration-related incidents. Lead incident management, problem management, and root cause analysis activities. Coordinate with support teams and vendors to ensure timely resolution of production issues. Identify recurring issues and recommend corrective and preventive actions.</p><p>Maintain technical documentation, network diagrams, VPN configurations, server inventories, integration documents, and operational procedures. Prepare meeting minutes, issue logs, risk registers, project reports, and technical implementation documents. Ensure compliance with IT governance policies, cybersecurity standards, operational procedures, and regulatory requirements. Support audits, security reviews, and compliance assessments related to infrastructure and project activities.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>MINIMUM EDUCATION, QUALIFICATIONS SKILLS</strong></p><p>Education: Bachelor s degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.</p><p>Experience: 0 3 years of experience in Information Technology, Software Development, System Support, System Implementation, or a related field. Fresh graduates with relevant internships or project experience may be considered.</p><p>Special Skills &amp; Knowledge: Basic understanding of software development and system implementation concepts. Knowledge of databases, operating systems, and application support. Familiarity with SDLC concepts and testing methodologies. Strong analytical and problem-solving skills. Good communication and teamwork abilities. Ability to learn new technologies and adapt to changing environments.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: Application Technical Support</p><p>Reports To: IT Applications Manager / Service Desk Manager</p><p>Job Details</p><p>Number of Vacancies: 4 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The Application Technical Support role is responsible for providing technical assistance and functional support for business applications, ensuring smooth system operation, resolving user issues, and maintaining application performance across the organization.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for business applications.</li><li>Troubleshoot and resolve application-related technical and functional issues.</li><li>Assist users in system navigation, data entry, and application processes.</li><li>Monitor application performance and report system issues or errors.</li><li>Coordinate with development and infrastructure teams to resolve complex issues.</li><li>Support application installation, configuration, and updates.</li><li>Assist in system testing, deployment, and enhancement activities.</li><li>Maintain application documentation, user guides, and support procedures.</li><li>Ensure data accuracy and proper system usage by end users.</li><li>Support training sessions and onboarding of new users.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of application support and software systems.</li><li>Familiarity with databases and basic SQL concepts (advantage).</li><li>Knowledge of Windows/Linux environments is an advantage.</li><li>Basic troubleshooting and problem-solving skills.</li><li>Understanding of IT service management processes.</li><li>Familiarity with Microsoft Office applications.</li><li>Strong communication and customer service skills.</li><li>Good analytical and problem-solving abilities.</li><li>Ability to work under supervision and follow procedures.</li><li>Attention to detail and accuracy.</li><li>Willingness to learn and adapt to new systems.</li><li>Office-based work environment. May require coordination with multiple departments and occasional support during system updates or incidents.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The LIMS Application Technical Support role is responsible for providing technical and functional support for the Laboratory Information Management System (LIMS), ensuring smooth laboratory operations, accurate data processing, and effective system performance across laboratory workflows.</p><p>Key Responsibilities</p><ul><li>Provide first and second-level support for LIMS users and laboratory staff.</li><li>Troubleshoot and resolve LIMS application issues (functional and technical).</li><li>Support laboratory workflows including sample tracking, test results, and reporting processes.</li><li>Assist users in system navigation, data entry, and report generation.</li><li>Monitor system performance and report issues or inconsistencies.</li><li>Coordinate with IT and vendor teams to resolve complex system problems.</li><li>Support system configuration, updates, testing, and implementation of enhancements.</li><li>Ensure accuracy and integrity of laboratory data within the LIMS system.</li><li>Maintain user guides, system documentation, and support procedures.</li><li>Support training of laboratory staff and new users on LIMS usage.</li></ul><p>Working Conditions</p><p>Office and laboratory-based environment. May require coordination with laboratory staff and occasional support during system updates or operational activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, Laboratory Science, Chemistry, Biology, or a related field.</p><h2>Experience</h2><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><h2>Technical Skills</h2><ul><li>Basic understanding of Laboratory Information Management Systems (LIMS).</li><li>Familiarity with laboratory workflows and sample management processes (advantage).</li><li>Basic knowledge of databases and reporting systems.</li><li>Troubleshooting and problem-solving skills.</li><li>Understanding of IT support and application systems.</li><li>Proficiency in Microsoft Office applications.</li></ul><h2>Soft Skills</h2><ul><li>Strong communication and teamwork abilities.</li><li>Attention to detail and accuracy (critical for laboratory data).</li><li>Good analytical and problem-solving skills.</li><li>Ability to follow procedures and work under supervision.</li><li>Willingness to learn laboratory systems and processes.</li></ul><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age</p><p></p></section>