Embedded Systems Engineer Jobs in Oman

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.<br>Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: EPA Universal Certification<br>Driver's License<br>HVAC Certification<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a skilled Multiskilled Technician (AC Base) to perform maintenance, troubleshooting, and repair activities for air conditioning systems and related building services. In this role, you will support preventive and corrective maintenance across HVAC, electrical, and basic mechanical systems to ensure efficient and reliable facility operations. Key Responsibilities Install, maintain, and repair air conditioning and HVAC systems. Perform preventive and corrective maintenance on AC units, FCUs, AHUs, and ventilation systems. Troubleshoot electrical, mechanical, and control-related issues. Conduct routine inspections and identify maintenance requirements. Support basic electrical, plumbing, and mechanical maintenance activities. Ensure compliance with safety standards and maintenance procedures. Maintain service records and maintenance reports. Respond to emergency breakdowns and service requests.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Technical Certification in HVAC, Refrigeration, Mechanical, Electrical, or related field .</li><li>3+ years of experience in HVAC maintenance or facility management services.</li><li>Strong knowledge of air conditioning systems, refrigeration equipment, and ventilation systems.</li><li>Basic knowledge of electrical, plumbing, and mechanical maintenance.</li><li>Ability to troubleshoot and repair HVAC equipment efficiently.</li><li>Good communication and problem-solving skills.</li><li>Valid UAE Driving License is preferred.</li><li>HVAC/Refrigeration certification or trade license.</li><li>Experience in commercial buildings, residential communities, hotels, or facility management companies.</li><li>Familiarity with preventive maintenance systems and work order management.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking experienced Cold Room &amp; Refrigeration Technicians to install, maintain, troubleshoot, and repair cold room and refrigeration systems. In this role, you will ensure the efficient operation of refrigeration equipment, maintain temperature-controlled environments, and support preventive and corrective maintenance activities. Key Responsibilities Install, maintain, and repair cold rooms, refrigeration units, and cooling systems. Diagnose and troubleshoot mechanical and electrical faults in refrigeration equipment. Perform preventive maintenance and system inspections. Monitor system performance, refrigerant levels, and temperature controls. Read and interpret technical drawings, wiring diagrams, and equipment manuals. Ensure compliance with safety, environmental, and operational standards. Maintain maintenance records and service reports. Respond to emergency breakdowns and support operational requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div>Diploma or Technical Certification in Refrigeration, HVAC, Mechanical, or Electrical Engineering . 3+ years of experience in cold room and refrigeration system maintenance. Strong knowledge of refrigeration cycles, compressors, condensers, evaporators, and control systems. Experience handling refrigerants and refrigeration troubleshooting. Ability to read technical drawings and electrical schematics. Good problem-solving and communication skills. Preferred Qualifications HVAC/Refrigeration certification or trade license. Experience in cold storage facilities, food processing plants, warehouses, or commercial refrigeration systems. Valid UAE Driving License is an advantage.</div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a skilled HVAC Technician to install, maintain, troubleshoot, and repair heating, ventilation, air conditioning, and refrigeration systems. In this role, you will ensure the efficient operation of HVAC equipment, perform preventive maintenance, and support safe and reliable facility operations. Key Responsibilities Install, inspect, maintain, and repair HVAC systems and equipment. Diagnose and troubleshoot mechanical, electrical, and control system issues. Perform preventive and corrective maintenance on air conditioning and ventilation systems. Monitor system performance and recommend improvements. Read and interpret technical drawings, wiring diagrams, and equipment manuals. Ensure compliance with safety standards and company procedures. Maintain maintenance records and service reports. Respond to emergency breakdowns and service requests.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Technical Certification in HVAC, Refrigeration, Mechanical, or Electrical Engineering.</li><li>3+ years of experience in HVAC installation and maintenance.</li><li>Strong knowledge of air conditioning systems, chillers, AHUs, FCUs, ventilation systems, and refrigeration equipment.</li><li>Ability to troubleshoot electrical and mechanical faults.</li><li>Familiarity with HVAC controls and preventive maintenance practices.</li><li>Good communication and problem-solving skills.</li><li>HVAC/Refrigeration certification or trade license.</li><li>Experience in commercial, industrial, or facility management environments.</li><li>Valid UAE Driving License is an advantage.</li></ul><p></p></section>

<p><br></p><p>The AMI/AMR data analyst is responsible for ensuring the accuracy, integrity, and completeness of meter reading and billing data across Advanced/Automated Meter Reading (AMI/AMR) systems.</p><p><br></p><p><b>Main tasks</b></p><p><br></p><p>1. Data correction:</p><p><br></p><p>Identify, verify and correct incorrect master meter data in AMR/MMR systems, rejected records, and data mismatches prior to submitting monthly billing data.</p><p><br></p><p>2. User data quality:</p><p><br></p><p>Checking the quality of the data and taking proactive measures in coordination with field teams to prevent errors or misunderstandings during data entry.</p><p><br></p><p>3. Recording and updating the main meter data:</p><p><br></p><p>Processing the installation, replacement, and removal of new meters across all back-end systems, to maintain an accurate and up-to-date master record of assets.</p><p><br></p><p>4. Planning for handling faulty meters:</p><p><br></p><p>Coordination for planning the handling of faulty or disconnected meters, and ensuring that clear work plans are available to field teams to handle the backlog of work on a monthly basis.</p><p><br></p><p>5. Technical support for back-end systems for users:</p><p><br></p><p>Providing back-end technical support to team members regarding system access queries, data extraction requests, and system operational issues.</p><p><br></p><p>6. Asset data matching:</p><p><br></p><p>Data matching and monitoring of water meters and material assets within the project.</p><p><br></p><p>7. Reports and Key Performance Indicators (KPIs):</p><p><br></p><p>Preparing and updating periodic reports and performance indicator dashboards related to meter reading rates, data completeness, number of faulty/disconnected meters, and progress in processing backlogged work, for management review.</p><p><br></p><p>8. Data before billing:</p><p><br></p><p>Conduct verification processes and exception reports related to consumption and billing determinants data before submitting data, identifying abnormal cases, negative or zero consumption, and estimated consumption cases for review.</p><p><br></p><p>9. Support for Head-End/MDM systems:</p><p><br></p><p>Supporting the setup, testing, and troubleshooting of the AMI Head-End system and Meter Data Management (MDM) platform, including data import and export operations and verification of integration with the billing system.</p><p><br></p><p>10. Root cause and trend analysis:</p><p><br></p><p>Analyzing recurring meter malfunctions, communication outages, and data discrepancies to identify root causes and recommend corrective or preventive actions for field and technical teams.</p><p><br></p><p>11. Data governance and documentation:</p><p><br></p><p>Maintaining data quality procedures, standard operating procedures and data dictionaries, and ensuring compliance with data governance standards and auditing requirements.</p><p><br></p><p>12. Coordination with stakeholders:</p><p><br></p><p>Coordinating with billing, GIS, IT and field operations teams to agree on data standards, resolve interdepartmental data problems, and support emergency data requests.</p><p><br></p><p>Job requirements and conditions</p><p><br></p><p>Academic qualification</p><p><br></p><p>Bachelor's degree in Data Science, Statistics, Engineering, Information Systems, Computer Science or any related field.</p><p><br></p><p>Experience</p><p><br></p><p>0-2 years experience in data analysis, preferably in the utilities sector, AMI metering systems or billing operations.</p><p><br></p>

<ul><li>Diagnose and repair plumbing issues, including leaks, blockages, and faulty fixtures, ensuring minimal disruption to clients' daily routines.</li><li>Install and maintain a variety of plumbing systems, from residential to commercial setups, following local codes and regulations.</li><li>Conduct routine inspections and preventative maintenance on plumbing systems, identifying potential problems before they escalate.</li><li>Utilize specialized tools and technologies, such as video inspection equipment, to accurately assess plumbing conditions and provide effective solutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; completion of a vocational training program in plumbing is highly preferred.</li><li>Valid plumbing license or certification, demonstrating compliance with local regulations and standards.</li><li>At least 3-5 years of hands-on plumbing experience in residential or commercial settings is essential.</li><li>Experience with specialized plumbing systems like gas lines, irrigation, or water treatment systems is a plus.</li></ul>

<p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 11,000 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world. For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><p>Context</p><p>The role will be responsible for reviewing, coordinating, monitoring, and supervising all MEP and power-related engineering activities across the project lifecycle, ensuring compliance with contract requirements, railway standards, safety regulations, quality expectations, and project schedules</p><p>Missions/Main Duties</p><ul><li>Review and monitor the design, installation, and commissioning of MEP and power systems for railway stations, depots, operation control buildings, maintenance facilities, and associated infrastructure.</li><li>Ensure contractor works comply with approved drawings, specifications, contract requirements, safety rules, and relevant railway and building standards.</li><li>Review and provide technical comments on design documents, shop drawings, material submittents, method statements, inspection requests, and testing and commissioning procedures.</li><li>Supervise and monitor site execution of electrical, mechanical, plumbing, drainage, HVAC, fire protection, lighting, earthing, and power distribution works.</li><li>Coordinate interfaces between MEP systems and other railway systems, including civil works, architectural finishes, trackwork s, signaling, telecommunications, and operational systems.</li><li>Verify electrical load calculations, equipment sizing, cable routing, grounding systems, backup power arrangements, and power distribution layouts.</li><li>Support review of substation, switchgear, transformers, LV panels, emergency power, UPS, and related power infrastructure interfacing with station and building systems.</li><li>Monitor construction quality and ensure installations meet approved quality plans, inspection test plans, and project standards.</li><li>Participate in inspections, testing, commissioning, snagging, defect tracking, and final handover processes</li><li>Identify technical risks, construction issues, and interface conflicts, and recommend practical corrective actions.</li><li>Prepare progress reports, technical observations, non-conformance comments, and engineering review notes for PMC and client management.</li><li>Coordinate with the client, contractors, designers, authorities, operators, and other stakeholders to support timely decision-making and issue resolution.</li><li>Ensure compliance with health, safety, environmental, and railway operational safety requirements throughout project delivery.</li><li>Support value engineering, constructability reviews, and optimization initiatives where appropriate.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline. Master s degree is an advantage Minimum 10 years of relevant experience in railway project Strong knowledge of building services and electrical power systems in infrastructure projects Familiarity with railway station and depot MEP requirements Understanding of relevant international and local codes, standards, and railway specifications Ability to review technical submittents, drawings, calculations, and commissioning documents Strong site supervision and construction monitoring capability Good coordination skills across multidisciplinary teams and interfaces Excellent written and verbal communication skills Ability to identify risks, resolve technical issues, and support timely project delivery Strong awareness of safety, quality, and compliance requirements</p>

<p>FUNCTIONS: Perform preventive and corrective maintenance on PLCs, SCADA and DCS systems used in water and wastewater treatment plants. Calibrate and maintain process analyzers (pH, conductivity, turbidity, chlorine, ORP, DO etc.) to ensure compliance with industry standards. Service and troubleshoot instrument air systems, actuators, control valves, and pneumatic/electronic instruments. Install, test, and calibrate flow, pressure, temperature, and level transmitters using certified calibration equipment. Conduct loop checks, functional testing, and commissioning of instrumentation systems during projects or upgrades. Maintain accurate documentation of calibration records, maintenance logs, and compliance reports. Support root cause analysis for instrument equipment failures and recommend corrective and preventive actions. Assist electrical and mechanical teams during integrated maintenance activities to ensure the system reliability. Provide technical input on safety, reliability, and efficiency improvements for instrumentation systems. Participate in emergency response and troubleshooting to restore operations safely and quickly. Monitor and optimize chemical dosing systems and ensure accurate measurement for compliance. Perform vibration analysis and condition monitoring for instrumentation-related rotating equipment. Ensure cybersecurity compliance for SCADA and instrumentation networks. Integrate IoT sensors for real time monitoring of water quality and equipment performance. Implement predictive maintenance strategies using data analytics and condition monitoring tools. Collaborate on automation upgrades to enhance process control and reduce manual intervention. Assist in remote monitoring and diagnostics on advanced instrumentation.</p><p>RESPONSIBILITIES: Report directly to the Maintenance Supervisor/Plant Manager/Maintenance Manager and work within the Maintenance Department. Maintain safe work practices and proactively identify hazards in instrumentation systems. Keep up to date with latest instrumentation technologies, calibration standards, and industry best practices. Collaborate with cross-functional teams (operations, mechanical, electrical) to ensure plant reliability. Ensure proper use and care of tools, test equipment, and calibration instruments. Conduct risk assessment before starting any job. Report unsafe conditions and near misses immediately. Ensure LOTO procedures are followed during any maintenance. Contribute to continuous improvement initiatives by suggesting process optimization and cost-effective solutions. Uphold professional ethics, teamwork, and communication standards in all activities. Performs all duties according to Company Policies and Procedures. Adheres to company's Quality, Health &amp; Safety and Environment policies and procedures. Adheres to company's HR Policies and Procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Color Vision for control wiring and calibration activities.</li><li>Critical Thinking &amp; problem-solving skills.</li><li>Strong Troubleshooting and analytical skills.</li><li>Team Player.</li><li>Effective Communication and coordination skills .</li><li>Ability to work in a team and under pressure.</li><li>3 years experience in the instrumentation area or related field.</li><li>Analyzing of technical data, designs, or specifications.</li><li>Reading and understanding P&amp;ID schematics and technical drawings.</li><li>Calibration &amp; Maintenance of all kinds of instruments</li><li>Usage of variety of tools and instrumentation, and calibration equipment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a skilled Electrical Technician to install, maintain, troubleshoot, and repair electrical systems and equipment to ensure safe and efficient operations. In this role, you will support maintenance activities, perform inspections, and ensure the reliability of electrical systems while complying with safety and quality standards. Key Responsibilities Install, maintain, and repair electrical systems, equipment, and control panels. Troubleshoot electrical faults and perform corrective maintenance. Conduct preventive maintenance and routine inspections. Read and interpret electrical drawings, schematics, and technical manuals. Monitor equipment performance and recommend improvements. Maintain maintenance records and service reports. Ensure compliance with electrical safety regulations and company procedures. Coordinate with operations and maintenance teams to minimize downtime.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Technical Certification in Electrical Engineering, Industrial Electrical Systems, or related field.</li><li>3+ years of experience as an Electrical Technician in industrial, manufacturing, construction, or engineering environments.</li><li>Strong knowledge of electrical systems, motors, control panels, wiring, and troubleshooting techniques.</li><li>Ability to read electrical schematics and technical documentation.</li><li>Familiarity with industrial safety standards and electrical maintenance practices.</li><li>Good problem-solving and communication skills.</li><li>Experience with PLC systems, automation equipment, and industrial controls.</li><li>Electrical license or technical certification is an advantage.</li><li>Knowledge of preventive maintenance programs and troubleshooting methodologies.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring for the position of <b>HVAC Technician in Oman</b>. We are seeking skilled and motivated HVAC professionals with hands-on experience in installation, maintenance, repair, and troubleshooting of air-conditioning systems. Candidates must have experience working with central air-conditioning systems and possess strong technical knowledge of HVAC components. If you meet the requirements below, apply early as positions are limited.<br></p><br>Key Responsibilities<br><ul><li>Install, maintain, service, and repair HVAC and air-conditioning equipment.<br></li><li>Diagnose HVAC faults independently and carry out appropriate corrective actions.<br></li><li>Perform preventive and breakdown maintenance on split, window, package, and central AC systems.<br></li><li>Inspect and troubleshoot compressors, motors, thermostats, and associated components.<br></li><li>Maintain central air-conditioning systems to ensure reliable operation and cooling performance.<br></li><li>Test HVAC equipment after servicing or repair to verify proper operation.<br></li><li>Identify defective components and recommend appropriate repair or replacement.<br></li><li>Follow applicable safety procedures while carrying out HVAC installation and maintenance work.<br></li></ul>Required Skills<br><ol><li><b>Central AC Systems:</b> Hands-on experience with central air-conditioning systems is mandatory.<br></li><li><b>HVAC Troubleshooting:</b> Ability to independently diagnose HVAC faults and determine corrective action.<br></li><li><b>HVAC Installation &amp; Maintenance:</b> Practical experience installing, maintaining, and repairing HVAC equipment.<br></li><li><b>AC System Knowledge:</b> Knowledge of split, window, package, and central AC systems.<br></li><li><b>HVAC Components:</b> Technical knowledge of compressors, motors, thermostats, and control systems.<br></li></ol>Preferred Skills<br><ul><li>Preventive and breakdown maintenance capability.<br></li><li>Strong understanding of refrigeration and air-conditioning principles.<br></li><li>Ability to work independently on HVAC fault diagnosis and repair.<br></li></ul>Work Experience Requirements<br><p>Proven experience in HVAC installation, maintenance, and repair is required. Specific years of experience were <b>not specified</b> in the requirement. Experience with <b>central air-conditioning systems is mandatory</b>.<br></p><br>Education<br><ul><li><b>Minimum:</b> Diploma/Bachelor’s in HVAC, Mechanical Engineering, Refrigeration &amp; Air Conditioning, or related field<br></li><li><b>Preferred:</b> Not specified<br></li><li><b>Additional Certifications:</b> Not specified<br></li></ul>Contact Number - 9786888866 <br><br><br> </div>

<p><b>HVAC Commissioning Supervisor</b></p><p>Diploma in Mechanical/Electrical/Air Conditioning Engineering</p><p>8+ years of experience in HVAC installation, testing, pre-commissioning, and commissioning.</p><p>Hands-on experience with chillers, AHUS, FCUS, cooling towers, chilled water systems, and BMS.</p><p>Knowledge of air &amp; water balancing and commissioning standards (ASHRAE, CIBSE, NEBB, BSRIA).</p><p>Lead HVAC testing, pre-commissioning, and commissioning activities.</p><p>Commission chilled water systems, BMS, and HVAC control systems.</p><p>Salary: 275-355 OMR + OTHER BENEFITS</p><p>Direct Interview is Scheduled for 02 August.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><p>Heavy Equipment Technician</p><p><strong>Job Title:</strong> Heavy Equipment Technician<br><strong>Department:</strong> Service<br><strong>Reports To:</strong> Service Manager<br><strong>Grade:</strong> K4 / L1<br><strong>Location:</strong> Oman</p><p>Job Summary</p><p>We are seeking a skilled and experienced <strong>Heavy Equipment Technician</strong> to perform preventive maintenance, diagnostics, troubleshooting, and repairs on construction and earthmoving equipment. The ideal candidate will possess strong technical expertise in diesel engines, hydraulics, electrical systems, and powertrains while ensuring all maintenance activities comply with manufacturer specifications, company standards, and health &amp; safety regulations.</p><p>Key Responsibilities</p><ul><li><p>Perform preventive, corrective, and breakdown maintenance on heavy construction and earthmoving equipment.</p></li><li><p>Diagnose and troubleshoot faults related to:</p><ul><li><p>Diesel engines</p></li><li><p>Hydraulic systems</p></li><li><p>Electrical systems</p></li><li><p>Powertrain components</p></li></ul></li><li><p>Carry out repairs efficiently to minimize equipment downtime.</p></li><li><p>Inspect equipment and identify potential mechanical issues before failure.</p></li><li><p>Use diagnostic tools, testing equipment, and service manuals to accurately identify faults.</p></li><li><p>Ensure all repairs are completed according to OEM specifications and company quality standards.</p></li><li><p>Maintain accurate service reports, inspection records, and maintenance documentation.</p></li><li><p>Follow workplace health, safety, and environmental (HSE) regulations at all times.</p></li><li><p>Coordinate with the Workshop Supervisor and Service Manager regarding repair status and spare parts requirements.</p></li><li><p>Provide technical support and maintain professional communication with customers and equipment owners.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Technical Skills</p><ul><li><p>Strong knowledge of:</p><ul><li><p>Diesel engines</p></li><li><p>Hydraulic systems</p></li><li><p>Electrical systems</p></li><li><p>Powertrain components</p></li></ul></li><li><p>Ability to troubleshoot and repair heavy equipment efficiently.</p></li><li><p>Hands-on experience using diagnostic and testing equipment.</p></li><li><p>Ability to read technical manuals, wiring diagrams, and hydraulic schematics.</p></li><li><p>Familiarity with construction and earthmoving equipment operating in Oman is preferred.</p></li></ul><p>Qualifications</p><ul><li><p>Diploma or ITI in:</p><ul><li><p>Mechanical Engineering</p></li><li><p>Diesel Technology</p></li><li><p>Heavy Equipment Technology</p></li><li><p>Equivalent Technical Qualification</p></li></ul></li></ul><p>Experience</p><ul><li><p>Minimum <strong>5 years</strong> of hands-on experience in servicing and repairing heavy construction or earthmoving equipment.</p></li></ul><p>Preferred Equipment Experience</p><p>Experience working on one or more of the following equipment:</p><ul><li><p>Excavators</p></li><li><p>Wheel Loaders</p></li><li><p>Backhoe Loaders</p></li><li><p>Motor Graders</p></li><li><p>Bulldozers</p></li><li><p>Rollers</p></li><li><p>Skid Steer Loaders</p></li><li><p>Telehandlers</p></li><li><p>Cranes (preferred)</p></li><li><p>Other heavy construction equipment</p></li></ul><p></p></section>

<p>We are hiring experienced Hydraulic Mechanic Technicians for a reputed company in Oman. Candidates must have hands-on experience in hydraulic hose assembly, maintenance, and repair of hydraulic systems used in trucks and heavy equipment. Gulf experience is mandatory.</p><p>Key Responsibilities</p><ul><li>Assemble, install, and repair hydraulic hoses and fittings.</li><li>Diagnose and troubleshoot hydraulic system faults in trucks and heavy equipment.</li><li>Replace damaged hoses, seals, valves, and hydraulic components.</li><li>Perform preventive and corrective maintenance on hydraulic systems.</li><li>Inspect hydraulic equipment to ensure safe and efficient operation.</li><li>Read and interpret hydraulic diagrams and technical manuals.</li><li>Maintain tools and ensure compliance with safety standards.</li><li>Prepare service reports and maintain maintenance records.</li></ul><p>Requirements</p><ul><li>Minimum 2+ years of experience as a Hydraulic Mechanic Technician.</li><li>Hands-on experience with trucks and heavy equipment hydraulic systems.</li><li>Ability to diagnose and repair hydraulic hose assemblies and components.</li><li>Good knowledge of hydraulic tools, fittings, pumps, valves, and cylinders.</li><li>Age: Up to 40 years.</li><li>Male candidates only.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2+ years of experience as a Hydraulic Mechanic Technician. Hands-on experience with trucks and heavy equipment hydraulic systems. Ability to diagnose and repair hydraulic hose assemblies and components. Gulf experience is mandatory. Good knowledge of hydraulic tools, fittings, pumps, valves, and cylinders. Age: Up to 40 years. Male candidates only.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences from arrival to departure. This role supports the Front Office Manager in supervising the reception team, maintaining brand standards, resolving guest concerns, and ensuring efficient front desk operations. The Front Office Supervisor serves as a role model by delivering outstanding hospitality in line with IHG's True Hospitality values.</p><br><p>YOUR DAY-TO-DAY:</p><br><ul><li><span>Deliver exceptional guest service in accordance with IHG and Crowne Plaza brand standards.</span></li><li><span>Welcome VIP guests and ensure personalized service throughout their stay.</span></li><li><span>Handle guest inquiries, requests, and complaints promptly and professionally.</span></li><li><span>Ensure efficient check-in and check-out procedures while maintaining accuracy.</span></li><li><span>Anticipate guest needs and proactively resolve issues to enhance guest satisfaction.</span></li><li><span>Supervise daily Front Office operations, including Reception, Guest Services, and Lobby activities.</span></li><li><span>Ensure all shifts are adequately staffed and operational procedures are followed.</span></li><li><span>Monitor room availability, occupancy, and room status in coordination with Housekeeping.</span></li><li><span>Ensure compliance with cash handling, billing, and financial procedures.</span></li><li><span>Conduct shift briefings and communicate important operational updates.</span></li><li><span>Prepare and review daily reports, guest feedback, and operational logs.</span></li><li><span>Monitor queue management and service efficiency during peak periods.</span></li><li><span>Supervise, coach, and motivate Front Office team members.</span></li><li><span>Provide on-the-job training for new and existing colleagues.</span></li><li><span>Monitor staff performance and provide constructive feedback.</span></li><li><span>Assist in scheduling shifts and managing attendance records.</span></li><li><span>Promote teamwork and maintain a positive working environment.</span></li><li><span>Ensure compliance with IHG policies, hotel SOPs, and local regulations.</span></li><li><span>Maintain high standards of grooming, professionalism, and workplace safety.</span></li><li><span>Ensure guest information is handled confidentially.</span></li><li><span>Support hotel quality audits and brand compliance inspections.</span></li><li><span>Monitor adherence to health, safety, and security procedures.</span></li><li><span>Promote IHG One Rewards membership and hotel services.</span></li><li><span>Identify opportunities for room upgrades and upselling.</span></li><li><span>Support revenue optimization by maximizing room inventory and guest satisfaction.</span></li></ul><p><span>WHAT WE NEED FROM YOU:</span></p><br><ul><li><span>Diploma or bachelor's degree in hospitality management, Business Administration, or a related field.</span></li><li><span>Minimum 2–3 years of Front Office experience.</span></li><li><span>Previous supervisory experience is preferred.</span></li><li><span>Experience with Opera PMS or similar hotel management systems.</span></li><li><span>Strong knowledge of hotel front office operations and guest service standards.</span></li><li><span>Omani National&nbsp;</span></li></ul><p>WHAT YOU CAN EXPECT FROM US:</p><br><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.</p><br><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p><br><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</p><br><p>So, join us and you’ll become part of our ever-growing global family.</p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Conduct Technical Training Needs Analysis (TNA) and competency gap assessments</p><p>Design, develop, and maintain technical training programs, syllabi, and course materials</p><p>Implement competency-based training frameworks for engineers, technicians, and operators</p><p>Develop and deliver OJT (On-the-Job Training) systems and apprenticeship programs</p><p>Ensure compliance with LNG regulations, industry standards, and HSE requirements</p><p>Establish training KPIs, metrics, and performance monitoring systems</p><p>Manage training records, assessments, and certification tracking systems</p><p>Oversee training budgets, resource planning, and roster scheduling</p><p>Liaise with regulatory bodies for course approvals and compliance</p><p>Coordinate external training providers, vendors, and certification bodies</p><p>Lead coaching, mentoring, and succession planning programs</p><p>Support development of HSE training matrices and promote safety culture</p><p>Manage training contracts from tendering through execution and lifecycle</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's or Master's degree in Engineering (mandatory for immigration)</p><p>10-12+ years of experience in LNG or oil &amp; gas operations</p><p>Minimum 5 years experience in technical training and competency development</p><p>OPITO Certified Assessor (required)</p><p>Train-the-Trainer (TOT) certification (required)</p><p>Strong experience in competency frameworks, technical assessments, and gap analysis</p><p>Proven ability in designing and delivering technical/OJT training programs</p><p>Knowledge of LNG regulations, HSE standards, and industry best practices</p><p>Experience managing training systems, KPIs, and reporting frameworks</p><p>Strong leadership, coaching, and cross-functional collaboration skills</p><p>Excellent English communication (written and spoken)</p><p>Experience working with contractors, vendors, and regulatory stakeholders</p><p></p></section>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<p><br></p> <p> </p> <p><b>Job Brief: </b></p> <p>Bank seeking a skilled resource under Payment Systems to support and manage the Compliance and other Issuing &amp; Acquiring implementations under Payment Systems (Digital Transformation) which has direct or indirect impact on the clients Mandates. In this role, resource will be responsible manage Mandates in coordination with Card Business and other stakeholders for clients Compliance mandate changes and other key initiative by client and work closely with cross-functional teams and stakeholders to deliver timely and effective solutions. </p> <p> </p> <p><b><br></b></p><p><b>Key Responsibilities: </b></p> <ul> <li>Manage Payment scheme Projects &amp; CR as a Technical point of contact for all Payment Compliance and POS related client Mandate. </li> <li>Provide necessary support to channels, middleware and other systems integrated with Payment Issuing &amp; Acquiring applications w.r.t impact of the client mandates.</li> <li>Drive end-to-end integration strategy across Issuing &amp; Acquiring systems, third-party integration, data points and payment scheme to ensure seamless data integrity and security to adhere to client compliance mandates.</li> <li>Responsible to provide strategic technical support and architectural governance to other teams for the best practices, PA-DSS standards, and robust solution delivery.</li> <li>Understand the solution architecture and technical design for the Issuing &amp; Acquiring platforms to ensure bank opt for the right solution design for the key areas like Regulatory Payment Compliance, internal Compliance and other Issuing &amp; Acquiring solutions.</li> <li>Managing technical project deliverables in line with the project plan and commitment to bank's Issuing &amp; Acquiring team.</li> <li>Recording and managing technical compliance related issues and escalating where necessary. </li> <li>Managing skills and techniques including people, communications, risk &amp; change management, with a strong focus on operational excellence. </li> <li>Resource will be engaged to have controlled deployment of patches, fixes and other changes on clients Compliance and POS applications with aim to achieve well-documented and controlled deployments so that clarity and transparency is maintained. </li> <li>The candidate should have strong knowledge and hands on Payment applications with proven experience for domestic card scheme.</li> <li>Resource should understand Payment Scheme application architecture and technical knowledge to analyse impact of relevant changes is a must.</li> <li>Prepare production technical golive checklist considering deployments done during testing life cycle.</li> <li>Partner with internal and external stakeholders to elicit, analyse, validate, and translate complex business requirements into scalable technical solutions required to comply with clients mandates.</li> <li>Align technology initiatives with organizational strategy and business objectives by fostering stakeholder collaboration, managing expectations, and ensuring solution delivery maximizes business value.</li> <li>Provide post-production support and continuous service improvement initiatives by resolving critical issues, implementing clients enhancements, and ensuring platform stability based on operational insights and evolving clients mandates.</li> <li>Drive continuous improvement by evaluating project outcomes against defined KPIs, conducting post-implementation reviews, capturing lessons learned, and identifying opportunities for process optimization, innovation, and operational excellence.</li> </ul> <p> </p> <p>Principal Accountabilities: </p> <ul> <li>Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. </li> <li>Provide insights, suggestions and feedback to managers and leads.</li> <li>Analysis, review and advice for End-to-End Integrations. Dedicated support to finalize the BRD and design specifications FS with team in Business Analysis/Pre-development Phase.</li> <li>Prepare Test Setup buildup document which will become basis for later on prod setup buildup which should contain:</li> <li>Hardware Requirement, Software Requirement, Software patches/updates detail &amp; Setup. </li> <li>Smooth handing over of the production environment to the operations department.</li> <li>Hands-on knowledge on Oracle PL/Sql is a must.</li> </ul> <p>Qualification: </p> <ul> <li>Bachelor's degree in Computer Science, Information Technology, or related field.</li> <li>Master's degree in Business Administration or relevant field preferred.</li> </ul> <p>Experience:</p> <ul> <li>Minimum of 15+ years of experience in Payment systems preferably for Payment Compliance and Issuing &amp; Acquiring solutions.</li> <li>Proven experience for handling domestic card scheme program preferably in GCC market.</li> <li>Strong knowledge of payment protocols, APIs, and integration technologies. </li> <li>Ability to work under pressure and manage multiple priorities. </li> </ul> <p>Soft Skills: </p> <ul> <li>Deep understanding of payment processing systems and technologies</li> <li>Knowledge of major payment networks (Visa, Mastercard, etc.)</li> <li> <br> <ul> <li>Familiarity with banking systems and financial protocols<br> </li> </ul> </li> <li> <br> </li> </ul>