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<ul><li>Serve as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.</li><li>Diagnose and resolve hardware, and connectivity issues in coordination with operation team.</li><li>Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).</li><li>Handle customer queries via phone, email, or ticketing system.</li><li>Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.</li><li>Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.</li><li>Deliver client training and onboarding for tracking software.</li><li>Monitor device data, GPS accuracy, and platform uptime.</li><li>Coordinate with installers and field teams for on-site issues.</li><li>Document issues, resolutions, and maintain support reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of devices such as Teltonika, Queclink, Concox, or Ruptela.</li><li>Understanding of GPRS/LTE, IP/Port, SIM/APN, CAN/FMS data.</li><li>Exposure to CAN bus/FMS/J1939, fuel level calibration, DTCs, immobilizer/relay wiring.</li><li>Experience with tracking platforms.</li><li>Strong communication & customer service skills (English essential; Arabic a plus).</li><li>Basic knowledge of API testing, JSON logs, or Postman preferred.</li><li>Knowledge of Oman IVMS compliance and local regulations.</li><li>Familiarity with fuel/temperature sensors, ADAS/DMS, or MDVR systems.</li><li>Basic scripting (Python, SQL) or report generation skills.</li></ul>
<p>The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. In the Sultanate of Oman, GGGI has partnered with the Government through the leadership of the Environment Authority (EA) to develop the "Accelerating Resilience and Innovation for Sustainable Ecosystems management" (ARISE) Program . The ARISE Program is a USD 100 million initiative spanning six years, designed to deliver climate action, ecosystem restoration, and economic growth through Nature-based Solutions (NbS) integrated into the Bioeconomy and Sustainable Special Economic Zones (SSEZs) . The program ultimately targets the restoration of 30,000 hectares of land, an estimated 750,000 tCO2e/year in greenhouse gas emission reductions, and the creation of over 1,000 green jobs. The implementation of the ARISE Program is structured around two phases. Phase 1 will cover 2 years, and Phase 2 will be over 4 years. The funding has been approved for Phase 1. POSITION SUMMARY Based in Salalah, in Dhofar Governorate, Oman, the MEL & Data Officer plays a key role as the MEL focal point for the Oman ARISE Program. Reporting directly to the ARISE Program Lead, this position supports the on-the-ground delivery of the multi-year program s results framework. The Officer will work in close collaboration with the Regional MEL Senior Officer for the Middle East and North Africa (MENA) to implement GGGI s organizational-wide MEL framework at the program level. This role involves coordinating MEL implementation, data collection, analysis, and visualization, learning & reporting following the comprehensive MEL plan for ARISE, including supporting baseline assessments such as Knowledge, Aptitude, and Practices (KAP) surveys and ecological data tracking. Additionally, the Officer will collaborate with the Program Implementation Unit (PIU) to create tailored MEL tools, assist in internal and external reporting, and contribute to the capacity of local partners and government stakeholders. PURPOSE • Coordinate the implementation and periodic review of MEL framework and MEL Plan specifically for the Oman ARISE Program, ensuring alignment with overall program objectives and GGGI s global MEL standards. • Support updates to the Theory of Change (TOC) and Detailed Implementation Plan (DIP) based on field validations and data collection. • Coordinate and execute formal baseline assessments including integrating GIS spatial data, GHG emission tracking, and socio-economic data within the first months of the inception phase. • Collaborate with the Program Lead and technical experts to design tailored mobile data collection tools and dashboards that effectively monitor and evaluate program outputs and outcomes. • Compile lessons learned and best practices to refine the program s adaptive management strategies. ENGAGEMENT • Collaborate with program team members to design, test, and implement tailored MEL and data collection tools that effectively monitor and evaluate community-level project activities. • Maintain close communication with the RO-MENA and collaborates closely with the Regional MEL Senior Officer (MENA) to ensure adherence and contribute to GGGI s Project/Program Cycle Management (PCM) guidelines and MEL methodologies. • Engage actively with key Omani government stakeholders, including the Environment Authority (EA), the National Centre for Statistics and Information (NCSI), and the Oman Zero Carbon Center, to align program MRV methodologies with national tracking systems and NDCs. • Partner with local academic institutions, primarily the Dhofar University Biodiversity Research Center (BRC), to execute randomized field surveys, focus group discussions, and ecological data triangulation. DELIVERY • Coordinate and support mixed-methods baseline assessments, including large-scale KAP surveys targeting Dhofar communities, ensuring high-quality data collection following statistically valid random sampling frameworks. </p><p><strong>Desired Candidate Profile</strong></p><p>Master's degree or equivalent in economics, statistics, data science, environmental science, development studies, or a related field.</p><p>A minimum of 5 years of professional experience in monitoring and evaluation, data analysis, and program development for large-scale international development or climate finance projects.</p><p>Demonstrated expertise in quantitative and qualitative data analysis software (e.g., R, Python, MAXQDA) and advanced Microsoft Excel (VBA).</p><p>Proven experience utilizing mobile data collection platforms (Kobo Toolbox, Ona, etc.) and developing user-friendly digital survey forms.</p><p>Exceptional analytical, writing, and presentation skills in English are required.</p><p>Fluency in Arabic is an asset for this role and is highly desirable.</p><p>Strong written and verbal communication skills in English; ability to draft high-quality MEL frameworks, evaluation reports, and technical documents.</p><p>Strong project management and coordination skills, including experience working with governments (e.g., Environment Authority), development partners, and technical experts.</p><p>Ability to interpret technical analysis, GIS mapping, and GHG modeling outputs and translate them into actionable MEL insights and policy-level reporting.</p><p>Strong background in developing complex logframes and impact tracking mechanisms, particularly for climate change, agriculture, or Nature-based Solutions (NbS).</p><p>Ability to coordinate consultants, enumerators, and data collection activities across multiple stakeholders without direct line management authority.</p><p>Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a time-sensitive environment.</p><p>Solutions-oriented and collaborative approach to problem solving in a multi-stakeholder setting.</p><p>Understand and actively support GGGI's mission, vision and values.</p><p>Promote an organizational culture of trust, transparency, respect and partnership.</p><p>Excel at problem solving, ask questions and seek support when needed, share easily information and knowledge with others both internally as externally.</p><p>Manage emotions and stress positively, build rapport and resolves conflict easily.</p><p>Strong ability to work independently and/or remotely, while maintaining productivity.</p>
<p><h4>Job purpose</h4>
<p>Act as a subject matter expert (SME) in market intelligence & analytics under the Vice President Corporate Strategy, providing advanced analytical expertise and authoritative market perspectives to support strategic and commercial decision-making. The role is responsible for conducting in-depth analysis of market trends, competitors, customers, and the broader energy sector, while developing and maintaining high-quality market intelligence standards. It involves delivering data-driven insights and forward-looking market views, supporting both long- and short-term planning across corporate functions, and identifying, sourcing, and analyzing internal and external data to generate actionable intelligence. Through robust analytics and expert interpretation of market dynamics, the role contributes to optimizing OQ's portfolio value and strengthening its competitive positioning from a market perspective.</p>
<p>The position will act in accordance with the group's mission, vision, values & strategies, as well as policies, guidelines, and standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p>
<h4>Main accountabilities</h4>
<ul>
<li>Perform detailed, structured analyses of market trends impacting OQ, including customer behavior, competitor dynamics, macroeconomic factors, geopolitical developments, and regulatory environments.</li>
<li>Translate complex market data into clear, actionable insights and recommendations to support decision-making across OQ SAOC and its subsidiaries.</li>
<li>Develop and maintain an expert view of markets and products, including price outlooks, supply-demand dynamics, and future prospects, contributing to forecasting assumptions.</li>
<li>Continuously monitor market movements and provide timely analytical inputs to planning and marketing teams to support annual planning cycles and short-term value capture opportunities.</li>
<li>Conduct in-depth portfolio performance analysis across multiple dimensions (products, geographies, customer segments, value chains) to identify optimization opportunities.</li>
<li>Provide expert input into business feasibility studies, evaluating market attractiveness, risks, and commercial viability.</li>
<li>Collaborate closely with internal stakeholders to understand business needs, share insights, and promote the effective use of market intelligence in decision-making.</li>
<li>Identify, evaluate, and integrate relevant external data sources to enhance analytical capabilities and ensure comprehensive market coverage.</li>
<li>Contribute to the development, enhancement, and maintenance of systems and tools for capturing and analyzing internal market data.</li>
<li>Support the development and application of price benchmarking methodologies across subsidiaries to enhance competitiveness and transparency.</li>
<li>Analyze pricing structures, including shadow margins, and provide data-driven insights to support strategic pricing decisions.</li>
<li>Act as a trusted advisor on market intelligence matters, providing expert guidance and thought leadership in the interpretation of market data and trends.</li>
</ul>
<h4>Key interactions</h4>
<p><strong>Internal:</strong> ELT, Portfolio Management, Finance, Growth, Procurement, Commercial Teams in the subsidiaries.<br>
<strong>External:</strong> Contractors, Vendors & Suppliers</p>
<h4>Notable working conditions</h4>
<p>Office environment, intensive computer screen use, sporadic visits to operation site.</p>
<h4>Education requirements</h4>
<p>A minimum of a bachelor's degree in finance, economics or equivalent.</p>
<h4>Language</h4>
<p>Bilingual: Arabic and English.</p>
<h4>Background and experience</h4>
<p><strong>Competencies and skills</strong></p>
<ul>
<li>A minimum of 10-12 years of relevant experience.</li>
<li>Proven experience in market analysis of the energy sector.</li>
<li>Experience in developing business / investment case from concept covering feasibility studies.</li>
<li>Experience of working with various industry consultants for the energy sector.</li>
</ul>
<p><strong>Soft skills:</strong></p>
<ul>
<li>People leadership skills.</li>
<li>Ability to interact and collaborate with leaders across the organization.</li>
<li>Strong analytical skills.</li>
<li>Ability to interpret numbers and link with the underlying business.</li>
<li>Strategic thinking.</li>
</ul>
<p><strong>Technical skills:</strong></p>
<ul>
<li>Computer literacy including MS Office.</li>
<li>Market intelligence tools and methods for the energy sector.</li>
<li>Market and commercial mindset.</li>
<li>Industry and macro-economic trend analysis.</li>
<li>Ability to synthesize data into actionable business insights.</li>
<li>Stakeholder reporting and executive presentations.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Purpose is to carry out tasks related to the processing of employees’ visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 3 years experience in the government relations, human resources, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Government Relations, Human Resources, Business Administration, or related major; 1 year experience in the government relations, human resources, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Government Relations Activities<br>• Manages and ensures that various licenses requested for hotel, hotel associates or guest are filled and obtained on time.<br>• Monitors the visa, occupational card and passport expiration of all associates.<br>• Files visa applications for guests and employees and ensures a timely approval.<br>• Maintains a weekly cost overview with detailed justification.<br>• Arranges the coordination of associates’ departures at the airport at the end of their contract to ensure visa cancellation.<br>• Assists the Sales Department with leads from local companies and Government institutions.<br>• Assists with all Government matters where necessary.<br>• Works with relevant government agencies or departments to ensure documents are processed properly.<br>Managing Legal and Compliance Practices<br>• Ensures all food handling cards are filled, approved and renewed on time for all associates who have direct contact with guest.<br>• Maintains a passport & visa file system in the office.<br>• Ensures that front office maintains a proper guest passport file system.<br>• Ensures compliance with regulations relevant to Government Relations transactions and activities.<br>• Provides guidance to other departments to ensure that employees have the necessary documents.<br>• Ensures employee files contain required employment paperwork, related to visas or licenses. Ensures this information is properly maintained and secured for the required length of time.<br>• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.<br>• Communicates property rules and regulations via the employee handbook.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent – signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>EMPLOYEE JOB DESCRIPTION</p><p>JOB PURPOSE: To monitor, analyze, and report operational performance through KPIs and performance dashboards. This role supports Operational Excellence initiatives, management decision-making, and continuous improvement across the shipyard by providing data-driven insights and maintaining reporting integrity.</p><p>KEY ACCOUNTABILITIES:</p><p>Description Performance Monitoring & KPI Analysis</p><ul><li>Develop, maintain, and monitor operational KPIs aligned with Production Control and company objectives.</li><li>Prepare comprehensive daily, weekly, monthly, and quarterly performance reports for management review.</li><li>Ensure the accuracy, consistency, and integrity of performance data collected from various operational departments.</li><li>Analyze trends, variances, and deviations, providing actionable insights and recommendations to the Team Leader Operational Excellence.</li></ul><p>Operational Excellence Support</p><ul><li>Support process improvement initiatives by providing rigorous data-driven analysis and performance measurements.</li><li>Track the effectiveness of implemented improvement and cost-saving initiatives through continuous KPI monitoring.</li><li>Assist in identifying operational inefficiencies, performance gaps, and specific areas requiring corrective action</li></ul><p>Reporting & Management Support</p><ul><li>Prepare high-quality performance dashboards, executive summaries, and presentations for senior management.</li><li>Support ad-hoc data and reporting requests from the Department Head, COO, or top management</li><li>Provide analytical input to support operational reviews and strategic decision-making processes.</li></ul><p>Cross-Functional Coordination</p><ul><li>Coordinate with Production, Finance, HR, QA/QC, HSSE, Supply Chain, and Facilities Management to collect and validate performance data.</li><li>Support the alignment of KPI definitions and standardized reporting methods across all departments to ensure "one version of the truth."</li></ul><p>Systems & Automation</p><ul><li>Work with IT and system owners to enhance and automate reporting tools and dashboards where applicable.</li><li>Ensure proper documentation, version control, and secure record retention for all KPI reports and performance records</li></ul><p>Policies, Systems, Processes & Procedures</p><ul><li>Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.</li></ul><p>Quality, Health, Safety, & Environment</p><ul><li>Comply with all applicable quality, health, safety, and environmental procedures and requirements.</li><li>Ensure that performance reporting and analysis do not compromise safety, quality, or compliance standards.</li></ul><p>Other Duties</p><ul><li>Carry out any other tasks assigned by the Team Leader Operational Excellence or Department Head in support of Production Control objectives.</li></ul><p>COMMUNICATIONS & WORKING RELATIONSHIPS:</p><p>Internal: Production Division, Production Control (Operational Resources & Excellence), Finance, HR, QA/QC, HSSE, Supply Chain, and Facilities Management</p><p>External: Auditors and System/Reporting Service Providers.</p><p>QUALIFICATIONS, EXPERIENCE & SKILLS:</p><p>Minimum Qualifications:</p><ul><li>Bachelor s Degree in Engineering, Business Analytics, or an equivalent field.</li></ul><p>Minimum Experience:</p><ul><li>Minimum 5 6 years of relevant experience in production control, performance monitoring, or operational analysis.</li></ul><p>Job-Specific Knowledge & Skills:</p><ul><li>Strong understanding of KPI development and performance measurement frameworks.</li><li>Advanced proficiency in data analysis and reporting.</li><li>Solid knowledge of shipyard or large-scale industrial operations.</li><li>Advanced MS Excel skills (including VBA/Macros or Power Query) and familiarity with reporting tools (e.g., Power BI or Tableau).</li><li>Ability to prepare clear, concise management presentations.</li><li>Strong communication and cross-functional coordination skills.</li></ul><p>BEHAVIORAL COMPETENCIES</p><ul><li>Analytical Thinking</li><li>Attention to Detail</li><li>Collaboration & Communication</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Engineering, Business Analytics, or an equivalent field.</li><li>Minimum 5 6 years of relevant experience in production control, performance monitoring, or operational analysis.</li><li>Strong understanding of KPI development and performance measurement frameworks.</li><li>Advanced proficiency in data analysis and reporting.</li><li>Solid knowledge of shipyard or large-scale industrial operations.</li><li>Advanced MS Excel skills (including VBA/Macros or Power Query) and familiarity with reporting tools (e.g., Power BI or Tableau).</li><li>Ability to prepare clear, concise management presentations.</li><li>Strong communication and cross-functional coordination skills.</li><li>Analytical Thinking</li><li>Attention to Detail</li><li>Collaboration & Communication</li></ul><p></p></section>
<p>Job title: Head of Exploration Stream: Commercial Function Exploration - Exploration New Operated Assets Location: Oman - HO Budget control: *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to : VP Exploration Direct reports: Principal Exploration Data Management Principal Geophysicist Principal Geoscientist Principal Reservoir Engineer Lead Geologist Senior Petrophysicist</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
<p><h4>Job purpose</h4>
<p>Act as a subject matter expert (SME) in market intelligence & analytics under the Vice President Corporate Strategy, providing advanced analytical expertise and authoritative market perspectives to support strategic and commercial decision-making. The role is responsible for conducting in-depth analysis of market trends, competitors, customers, and the broader energy sector, while developing and maintaining high-quality market intelligence standards. It involves delivering data-driven insights and forward-looking market views, supporting both long- and short-term planning across corporate functions, and identifying, sourcing, and analyzing internal and external data to generate actionable intelligence. Through robust analytics and expert interpretation of market dynamics, the role contributes to optimizing OQ's portfolio value and strengthening its competitive positioning from a market perspective.</p>
<p>The position will act in accordance with the group's mission, vision, values & strategies, as well as policies, guidelines, and standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p>
<h4>Main accountabilities</h4>
<ul>
<li>Perform detailed, structured analyses of market trends impacting OQ, including customer behavior, competitor dynamics, macroeconomic factors, geopolitical developments, and regulatory environments.</li>
<li>Translate complex market data into clear, actionable insights and recommendations to support decision-making across OQ SAOC and its subsidiaries.</li>
<li>Develop and maintain an expert view of markets and products, including price outlooks, supply-demand dynamics, and future prospects, contributing to forecasting assumptions.</li>
<li>Continuously monitor market movements and provide timely analytical inputs to planning and marketing teams to support annual planning cycles and short-term value capture opportunities.</li>
<li>Conduct in-depth portfolio performance analysis across multiple dimensions (products, geographies, customer segments, value chains) to identify optimization opportunities.</li>
<li>Provide expert input into business feasibility studies, evaluating market attractiveness, risks, and commercial viability.</li>
<li>Collaborate closely with internal stakeholders to understand business needs, share insights, and promote the effective use of market intelligence in decision-making.</li>
<li>Identify, evaluate, and integrate relevant external data sources to enhance analytical capabilities and ensure comprehensive market coverage.</li>
<li>Contribute to the development, enhancement, and maintenance of systems and tools for capturing and analyzing internal market data.</li>
<li>Support the development and application of price benchmarking methodologies across subsidiaries to enhance competitiveness and transparency.</li>
<li>Analyze pricing structures, including shadow margins, and provide data-driven insights to support strategic pricing decisions.</li>
<li>Act as a trusted advisor on market intelligence matters, providing expert guidance and thought leadership in the interpretation of market data and trends.</li>
</ul>
<h4>Key interactions</h4>
<p><strong>Internal:</strong> ELT, Portfolio Management, Finance, Growth, Procurement, Commercial Teams in the subsidiaries.<br>
<strong>External:</strong> Contractors, Vendors & Suppliers</p>
<h4>Notable working conditions</h4>
<p>Office environment, intensive computer screen use, sporadic visits to operation site.</p>
<h4>Education requirements</h4>
<p>A minimum of a bachelor's degree in finance, economics or equivalent.</p>
<h4>Language</h4>
<p>Bilingual: Arabic and English.</p>
<h4>Background and experience</h4>
<p><strong>Competencies and skills</strong></p>
<ul>
<li>A minimum of 10-12 years of relevant experience.</li>
<li>Proven experience in market analysis of the energy sector.</li>
<li>Experience in developing business / investment case from concept covering feasibility studies.</li>
<li>Experience of working with various industry consultants for the energy sector.</li>
</ul>
<p><strong>Soft skills:</strong></p>
<ul>
<li>People leadership skills.</li>
<li>Ability to interact and collaborate with leaders across the organization.</li>
<li>Strong analytical skills.</li>
<li>Ability to interpret numbers and link with the underlying business.</li>
<li>Strategic thinking.</li>
</ul>
<p><strong>Technical skills:</strong></p>
<ul>
<li>Computer literacy including MS Office.</li>
<li>Market intelligence tools and methods for the energy sector.</li>
<li>Market and commercial mindset.</li>
<li>Industry and macro-economic trend analysis.</li>
<li>Ability to synthesize data into actionable business insights.</li>
<li>Stakeholder reporting and executive presentations.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a seasoned Enterprise & Solution Architect with strong cross-domain expertise and deep technology capabilities to drive large-scale digital transformation initiatives. The role requires a strategic thinker with hands-on architecture experience across industries such as Telecom, Energy, Public Sector, and BFSI, combined with strong proficiency in modern technology stacks including cloud, web, and advanced Data & AI.</p><p>Key Responsibilities - Define and drive enterprise architecture strategy aligned with business goals across multiple industry domains (Telco, Energy, Public Sector, BFSI). - Lead end-to-end solution architecture for large, complex transformation programs, ensuring scalability, security, and performance. - Design and govern data-driven architectures, including data platforms, analytics ecosystems, and AI/ML solutions. - Architect and implement solutions leveraging Cloud (OCI/AWS/Azure/GCP), Microservices, APIs, and Modern Web Technologies. - Drive adoption of AI capabilities, including Machine Learning, Generative AI, and emerging Agentic AI frameworks for enterprise use cases. - Establish architecture governance, standards, and best practices across programs and portfolios. - Collaborate with business stakeholders to translate requirements into scalable and future-ready architecture blueprints. - Provide technical leadership across delivery teams, ensuring alignment with architecture vision and quality benchmarks. - Evaluate and recommend technology platforms, tools, and vendors aligned with enterprise strategy. - Lead solutioning for RFPs, proposals, and client engagements, including effort estimation and technical strategy.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Must have Skills :</strong> Architecture (Strong), Cloud architecture (Strong), Technology Architect - Data Architecture (Strong), Technology Architect - Generative AI, Experience: 12+ Years</li><li><strong>Key Skills & Competencies</strong></li><li><strong>Domain Expertise</strong> - Strong understanding of at least two or more domains: o Telecom (BSS/OSS, Digital Channels) o Energy & Utilities o Public Sector (eGov, Smart City) o BFSI (Banking, Payments, Insurance)</li><li><strong>Technology Expertise</strong> - Cloud Platforms: AWS, Azure, or GCP (multi-cloud exposure preferred) - Architecture Patterns: Microservices, Event-driven, API-first, Domain-driven design - Web Technologies: Modern front-end and backend frameworks - Integration: APIs, Middleware, ESB, iPaaS</li><li><strong>Data & AI (Core Focus)</strong> - Strong expertise in Data Architecture (Data Lakes, Data Warehouses, Lakehouse) - Hands-on experience with Machine Learning models and lifecycle management (MLOps) - Experience in Generative AI (LLMs, prompt engineering, RAG architectures) - Exposure to Agentic AI systems (autonomous agents, orchestration frameworks) - Knowledge of data governance, security, and privacy frameworks</li><li><strong>Qualifications</strong> - Bachelor's or Master's degree in Computer Science, Engineering, or related field - Architecture certifications (TOGAF, Cloud Architect certifications) preferred</li><li><strong>Leadership & Behavioral Skills</strong> - Strong stakeholder management and executive communication skills - Ability to operate at both strategic and hands-on levels - Proven experience in leading distributed and cross-functional teams - Strong problem-solving and decision-making capabilities</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Gestionnaire de facturation des contrats à l'heure de vol F/H</p><br><br><p>CDI</p><br><br><p>Technicien</p><br><br><p>Temps complet</p><br><br><p>MISSIONS<br> - Réaliser les calculs de facturation POPULAR et RESTORED dans l'outil FLINT (FLight INvoicing Tool)<br> - Assurer la validation des calculs avec GE<br> - Assurer la récupération des données clients <br> - Mettre en place des outils de mise à disposition et d'analyse des données calculées<br> - Maitriser les spécificités des contrats RPFH, RPFC, MCR et maitriser les algorithmes de calcul présents dans les contrats <br> - Contribuer aux actions de progrès et aux projets du Pole Méthode & Support ADV<br>ECOSYSTEME<br> - Etroite collaboration avec les Contracts Managers pour un suivi des facturations RPFH et calcul d'escalations<br> - Etroite collaboration avec l'équipe Calcul General Electric pour valider les calculs <br> - S'appuyer sur le Product Owner FLINT pour le support et les évolutions de l'outil<br> - Echanger avec le pôle contrat pour la mise à jour et la fiabilisation des données contrat relatives aux calculs + transmission des calculs escalation annuels<br> - S'assurer de la bonne prise en compte des calculs avec l'équipe des gestionnaires de facture pour assurer un bon TAT(Turn Around Time) facturation + une bonne qualité (FTR : First Time Right)</p><br><br><p> - Un équilibre vie pro/vie perso : Accord télétravail, dispositif d'Action Logement, RTT, congés conventionnels (ancienneté médailles, enfants malades), guide parentalité, dispositif pour les proches aidants et initiatives bien-être.<br> - Une rémunération attractive : 13ᵉ mois, épargne salariale, compte épargne temps, intéressement et participation avec abondement.<br> - Sécurité et santé : mutuelle et prévoyance familiale, programme renforcé sur la prévention pour assurer la sécurité de tous, service médical sur place.<br> - Mobilité douce : facilité de transport : navettes Safran, participation partielle des abonnements de transport, dispositif de covoiturage.<br> - Un cadre de travail pensé pour vous et vigilant de notre environnement : œuvres sociales aves les comités sociaux économique, espaces de travail agréables et adaptables ergonomiquement, restaurants d'entreprise à prix réduit, bornes électriques, salle de sport sur place, conciergerie, billetterie, voyages à prix compétitif…</p><br><br><p>Gestionnaire ADV, Analyste contrat ou Contrôle de gestion avec 3 ans d'expérience<br>De formation Bac + 2-3 avec idéalement une expérience sur de l'administration et/ou l'analyse de données d'outils digitaux<br>Autonomie, Rigueur, efficacité, aisance avec les mathématiques, sens du service<br>Bonne maitrise de l'anglais<br>Connaissance des contrats de services est un +<br>Excel avancé, (Power BI est un +)</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking an organized, English-speaking <b>Omani National</b> to join our team <b>on-site</b> on a <b>full-time</b> basis. This role serves as the central hub of our daily business operations. You will manage team tasks, utilize <b>Odoo ERP</b> for data entry and purchasing forecasts, and strictly follow up on outstanding accounts.</p><p><br></p><p>Primary Responsibilities</p><p><br></p><p>Odoo Data Entry & Purchasing Forecasts</p><ul><li><b>ERP Data Management:</b> Execute all data entry operations directly within <b>Odoo modules</b> (Sales, Purchase, Inventory, and Accounting).</li><li><b>Inventory Forecasting:</b> Analyze Odoo historic sales and usage reports to generate accurate material or product purchasing forecasts.</li><li><b>Vendor Management:</b> Draft purchase orders within Odoo and coordinate delivery timelines with suppliers.</li></ul><p><br></p><p>Account Follow-Ups & Finance</p><ul><li><b>Accounts Receivable:</b> Review aging debtor reports in Odoo and systematically follow up with clients on overdue invoices.</li><li><b>Accounts Payable:</b> Cross-check vendor invoices against delivery notes before logging them for final payment approval.</li></ul><p><br></p><p>Team Management & Communication</p><ul><li><b>Task Tracking:</b> Monitor internal team task completion timelines and report progress directly to management.</li><li><b>Fluent Communication:</b> Conduct all internal and external coordination.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements & Qualifications</p><p><br></p><ul><li><b>Nationality:</b> Omani National.</li><li><b>Software Expertise:</b> Odoo ERP software</li><li><b>Language Proficiency:</b> Fluent, business-level<b></b>English is mandatory.</li><li><b>Employment Type:</b> Full-Time, On-Site at our office in Misfah</li><li><b>Driving License</b>: Required</li><li><b>Education:</b> Diploma or Bachelor's degree in Business Administration, Finance, Logistics, or IT.</li></ul><p><br></p></div>
<p>The AI-powered OS for beauty, wellness and self-care Video Submissions will be prioritised to help speed up the interviewing process! What the video should include: Brief introduction What motivates you? Why Fresha is interesting to you Why you are the best person for the job Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.</p><p>Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.</p><p><strong>What you will be doing:</strong></p><ul><li><strong>KPIs</strong> - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform</li><li><strong>Upselling</strong> - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts</li><li><strong>Engagement</strong> - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts</li><li><strong>Consistency</strong> - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn</li></ul><p>This list is not exhaustive and there may be other activities you are required to deliver.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>What we are looking for:</strong></p><ul><li><strong>Languages</strong> - Fluent in Arabic + English</li><li><strong>Commercial Growth</strong> - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry</li><li><strong>Experience</strong> - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager</li><li><strong>Motivation</strong> - Shown to be commercially motivated with an ability to adapt and achieve targets</li><li><strong>Initiative</strong> - Self-starter and proactive approach</li><li><strong>Adaptability</strong> - Comfortable working in a fast-paced and changing environment</li><li><strong>SMB</strong> - Experience selling into SMB</li><li><strong>Communication</strong> - Excellent communication and listening skills</li><li><strong>Planning Skills</strong> - Excellent time management</li><li><strong>Work Ethic</strong> - High work ethic</li><li><strong>Creative Thinking</strong> - Problem-solving mindset</li></ul><p>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</p><p><strong>Interview Process:</strong></p><ul><li>Screen Call - Video-call with a member from the Talent Team (30m)</li><li>Skills & Experience - Video interview with Hiring Manager (45m)</li><li>Presentation - Video interview with Hiring Team (75m)</li></ul><p>We aim to complete the entire interview process and deliver feedback within 2 weeks . Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</p>
<p>Responsible for the design, operation, and optimization of the industrial network and SCADA communication infrastructure supporting wastewater treatment plants, pumping stations, reservoirs, and remote assets. Ensures high availability, redundancy, secure connectivity, and continuous data flow across all control system components.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><ul><li>Design and maintain SCADA network architecture for wastewater facilities and remote pumping stations.</li><li>Configure and manage industrial switches, routers, fiber networks, and communication links.</li><li>Implement and maintain network redundancy and failover mechanisms.</li><li>Monitor network performance, availability, and fault diagnostics.</li><li>Support SCADA data communication between PLCs, RTUs, and control room systems.</li><li>Coordinate with cybersecurity team on network segmentation and secure architecture.</li><li>Support disaster recovery and business continuity planning.</li><li>Participate in FAT/SAT, commissioning, and system upgrades.</li><li>Perform any other duties assigned by NDS Management as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications & Experience:</p><ul><li>Bachelor s degree in Electrical Engineering, Control Systems, Computer Engineering, or related field.</li><li>Minimum 10 years of experience in SCADA / ICS environments, preferably in water or wastewater utilities.</li><li>Proven experience in managing industrial Ethernet networks (Layer 2/3).</li><li>Strong knowledge of:<ul><li>VLANs, RSTP/MSTP, routing fundamentals</li><li>SNMP configuration and network monitoring</li><li>Industrial communication protocols (Modbus TCP/IP, DNP3, IEC 60870-5-104, etc.)</li></ul></li><li>Hands-on experience in designing redundancy and high-availability architectures.</li></ul><p>Preferred Certifications:</p><ul><li>CCNA / CCNP (or industrial networking equivalent)</li><li>Vendor SCADA/network certification (e.g., Siemens, Schneider, GE)</li><li>ITIL Foundation (optional)</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As part of the technical team, responsible for ensuring the appropriate cable designs for each project considering OCI s needs and capabilities, and the customers needs. Summary of the Job Role : Working on the commercial enquiry (Pre & Post Order). Design cables in accordance with the parameters provided by applicable standards, customers and OCI. To support OCI s strategic goals and department KPI. Key Deliverables: PRE ORDER Understand the technical requirements of the customer in terms of cable and design the cable as per the project requirements. Analyze the customer needs with respect OCI product range & provide the feedback. Support to Commercial team in timely response to customer enquiry with issuing the SAP codes, Technical documents like Datasheet (TDS), Cable Drawing (AutoCAD & SolidWorks) and Clarification-deviation sheet. Preparation of BOM (Bill of Materials), TDS & verify with specification s fictitious calculation & manufacturing values. Preparation of CA Items, verify with the specification s design guidelines and manufacturing instructions. POST ORDER Ensure the final item codes, special instructions & other technical information are provided as per final approved documents. DATA BASE Review & issue Cable Datasheet, Cross-sectional Drawings & BOM in OCI standard format. Maintaining commonly asked Clarification & Deviation list. Work of Deviation points to comply for future enquiry.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in electrical engineering.</li><li>Knowledge of MS Office (Excel, PPT etc.), AutoCAD & Solid Works.</li><li>Knowledge of Cable design tools.</li></ul><p></p></section>
<p>The Estimation Engineer Fire & Safety is responsible for preparing accurate cost estimates, technical proposals, and tender submissions for Fire Protection, Fire Alarm, Fire Fighting, Fire Suppression and other ELV systems. The role involves reviewing tender documents, preparing BOQs, coordinating with suppliers and subcontractors, ensuring compliance with project specifications and relevant standards, and supporting the sales and project teams throughout the tendering process. Tender & Estimation Review tender documents, specifications, drawings, and BOQs. Prepare detailed cost estimates (abstract) for Fire & Safety maintenance & projects. Calculate material, labour, equipment, execution costs. Prepare technical and commercial proposals. Develop quantity take-offs from drawings. Analyze tender risks and recommend mitigation measures. Prepare value engineering proposals where applicable. Maintain estimation records and cost databases. Procurement Coordination Obtain quotations from suppliers and subcontractors. Evaluate supplier offers technically and commercially. Negotiate prices to achieve competitive costing. Prepare comparison statements. Recommend suitable vendors. Tender Documentation Prepare complete tender submissions. Compile compliance statements. Prepare technical submittals. Prepare deviations and clarification documents. Assist in pre-qualification documentation. Client Coordination Attend pre-bid meetings. Conduct site visits before tender submission. Clarify technical queries with consultants and clients. Respond to tender clarifications. Project Handover to execution team Hand over awarded projects to the execution team. Explain estimation assumptions and exclusions. Support procurement during project execution. Cost Control Monitor estimated vs. actual project costs. Maintain cost history for future estimates. Identify opportunities for cost reduction.</p><p><strong>Desired Candidate Profile</strong></p><p>Need Estimation Engineer Fire & Safety is responsible for preparing accurate cost estimates, technical proposals, and tender submissions for Fire Protection, Fire Alarm, Fire Fighting, Fire Suppression and other ELV systems. The role involves reviewing tender documents, preparing BOQs, coordinating with suppliers and subcontractors, ensuring compliance with project specifications and relevant standards, and supporting the sales and project teams throughout the tendering process. Tender & Estimation Review tender documents, specifications, drawings, and BOQs. Prepare detailed cost estimates (abstract) for Fire & Safety maintenance & projects. Calculate material, labour, equipment, execution costs. Prepare technical and commercial proposals. Develop quantity take-offs from drawings. Analyze tender risks and recommend mitigation measures. Prepare value engineering proposals where applicable. Maintain estimation records and cost databases.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose</p><p>The CMMS Engineer is responsible for managing, developing, and optimizing the Computerized Maintenance Management System (CMMS) to support effective maintenance planning, asset management, work order control, and equipment reliability across the organization.</p><p>Key Responsibilities</p><ul><li>Administer and maintain the CMMS platform to ensure accurate and efficient maintenance operations.</li><li>Create, update, and manage equipment master data, asset registers, and maintenance plans.</li><li>Generate and manage work orders, preventive maintenance schedules, and maintenance notifications.</li><li>Monitor maintenance activities and ensure timely completion of work orders.</li><li>Analyze maintenance data to identify trends, failures, and improvement opportunities.</li><li>Develop KPIs, dashboards, and performance reports related to maintenance activities.</li><li>Support maintenance planning and scheduling with operations and maintenance teams.</li><li>Ensure data accuracy, integrity, and consistency within the CMMS system.</li><li>Assist in system upgrades, configuration, testing, and implementation of improvements.</li><li>Provide training and technical support to CMMS users.</li><li>Coordinate with engineering, procurement, and maintenance teams for effective asset management.</li><li>Ensure compliance with company maintenance standards and asset management best practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Computer Engineering, Information Technology, or related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic exposure in maintenance systems or asset management is an advantage.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of CMMS/EAM systems and maintenance workflows.</li><li>Understanding of preventive and corrective maintenance concepts.</li><li>Familiarity with data analysis and reporting tools.</li><li>Basic knowledge of asset management principles.</li><li>Awareness of industrial maintenance operations and equipment lifecycle.</li><li>Proficiency in Microsoft Excel and reporting tools.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong willingness to learn and develop technical skills.</li><li>Good analytical and problem-solving abilities.</li><li>Strong attention to detail and data accuracy.</li><li>Good communication and teamwork skills.</li><li>Ability to manage tasks under supervision and meet deadlines.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based with occasional site visits. May require support during maintenance shutdowns or system updates.</p><p><strong>Application Note</strong> :</p><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a seasoned Enterprise & Solution Architect with strong cross-domain expertise and deep technology capabilities to drive large-scale digital transformation initiatives. The role requires a strategic thinker with hands-on architecture experience across industries such as Telecom, Energy, Public Sector, and BFSI, combined with strong proficiency in modern technology stacks including cloud, web, and advanced Data & AI.</p><p>Key Responsibilities - Define and drive enterprise architecture strategy aligned with business goals across multiple industry domains (Telco, Energy, Public Sector, BFSI). - Lead end-to-end solution architecture for large, complex transformation programs, ensuring scalability, security, and performance. - Design and govern data-driven architectures, including data platforms, analytics ecosystems, and AI/ML solutions. - Architect and implement solutions leveraging Cloud (OCI/AWS/Azure/GCP), Microservices, APIs, and Modern Web Technologies. - Drive adoption of AI capabilities, including Machine Learning, Generative AI, and emerging Agentic AI frameworks for enterprise use cases. - Establish architecture governance, standards, and best practices across programs and portfolios. - Collaborate with business stakeholders to translate requirements into scalable and future-ready architecture blueprints. - Provide technical leadership across delivery teams, ensuring alignment with architecture vision and quality benchmarks. - Evaluate and recommend technology platforms, tools, and vendors aligned with enterprise strategy. - Lead solutioning for RFPs, proposals, and client engagements, including effort estimation and technical strategy.</p><p>Key Skills & Competencies</p><p>Domain Expertise - Strong understanding of at least two or more domains: o Telecom (BSS/OSS, Digital Channels) o Energy & Utilities o Public Sector (eGov, Smart City) o BFSI (Banking, Payments, Insurance)</p><p>Technology Expertise - Cloud Platforms: AWS, Azure, or GCP (multi-cloud exposure preferred) - Architecture Patterns: Microservices, Event-driven, API-first, Domain-driven design - Web Technologies: Modern front-end and backend frameworks - Integration: APIs, Middleware, ESB, iPaaS</p><p>Data & AI (Core Focus) - Strong expertise in Data Architecture (Data Lakes, Data Warehouses, Lakehouse) - Hands-on experience with Machine Learning models and lifecycle management (MLOps) - Experience in Generative AI (LLMs, prompt engineering, RAG architectures) - Exposure to Agentic AI systems (autonomous agents, orchestration frameworks) - Knowledge of data governance, security, and privacy frameworks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Computer Science, Engineering, or related field</li><li>Architecture certifications (TOGAF, Cloud Architect certifications) preferred</li><li>Strong stakeholder management and executive communication skills</li><li>Ability to operate at both strategic and hands-on levels</li><li>Proven experience in leading distributed and cross-functional teams</li><li>Strong problem-solving and decision-making capabilities</li></ul><p></p></section>
<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent – signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
<p>The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. In the Sultanate of Oman, GGGI has partnered with the Government through the leadership of the Environment Authority (EA) to develop the "Accelerating Resilience and Innovation for Sustainable Ecosystems management" (ARISE) Program . The ARISE Program is a USD 100 million initiative spanning six years, designed to deliver climate action, ecosystem restoration, and economic growth through Nature-based Solutions (NbS) integrated into the Bioeconomy and Sustainable Special Economic Zones (SSEZs) . The program ultimately targets the restoration of 30,000 hectares of land, an estimated 750,000 tCO2e/year in greenhouse gas emission reductions, and the creation of over 1,000 green jobs. The implementation of the ARISE Program is structured around two phases. Phase 1 will cover 2 years, and Phase 2 will be over 4 years. The funding has been approved for Phase 1.</p><p>POSITION SUMMARY Based in Salalah, in Dhofar Governorate, Oman, the Community Engagement & Campaign Assistant (Animator) plays a critical frontline role for the ARISE Program. Working in gender-balanced pairs to ensure Gender Equality and Social Inclusion (GESI) and cultural sensitivity,, the Assistant serves as the primary bridge between the Program and the local agropastoral communities. Equipped with program transport for remote access, the incumbent leads the roll-out of the "Because I Care About Biodiversity (BICAB)" awareness campaign and mobilizes traditional livestock breeders to adopt Nature-based Solutions (NbS). Furthermore, the role serves as the primary field-level data collector for the Data Collection Mechanism (DCM) and Monitoring, Evaluation, and Learning (MEL) framework, conducting Knowledge, Aptitude, and Practices (KAP) surveys, Focus Group Discussions (FGDs), and field observations to track ecological and socio-economic impacts.</p><p>PURPOSE</p><ul><li>Provide logistical support to local events and meetings with the beneficiaries.</li><li>Support the delivery of the communications and community engagement work directly to local communities, schools, and livestock owners in the Dhofar region.</li><li>Serve as the frontline data collectors for the Data Analyst and MEL framework by conducting continuous field observations, interviews, and monitoring of the rangeland management areas, and document them.</li><li>Facilitate the Knowledge, Aptitude, and Practices (KAP) surveys s as well as direct interviews and focus group discussions (FGDs).</li><li>Promote shift the mindset of local communities from traditional, overgrazing practices to sustainable, productive agricultural activities by promoting the economic and environmental benefits of the ARISE Program.</li><li>Support internal reporting, monitoring, and knowledge management tasks</li></ul><p>ENGAGEMENT</p><ul><li>Reports directly to the Communications Officer for campaign activities and works under the technical guidance of the MEL Officer and Data Analyst for all field data collection, FGDs, and surveying tasks.</li><li>Collaborates actively with internal technical teams to ensure that workshops, training sessions, and meetings smooth delivery.</li><li>Engages directly and continuously with traditional livestock breeders, tribal elders, youth, and women s associations in Dhalkot, Rakhyut, and surrounding areas to build trust and gather on-the-ground qualitative and quantitative data.</li><li>Coordinates with GGGI s Regional Office (RO-MENA) and HQ teams for administrative alignment, travel approvals, and general operational compliance.</li><li>Engages with Omani stakeholders (e.g., Environment Authority, Dhofar Municipality, and Dhofar University Biodiversity Research Center (BRC) and local community partners to facilitate meeting arrangements, protocol, and correspondence.</li><li>Coordinates a network of over 30 Campaign Volunteers across the targeted areas to scale up both the BICAB campaign and rangeland monitoring activities</li><li>Represent the program in meetings, workshops, and calls as delegated, ensuring effective follow-up and timely documentation.</li></ul><p>DELIVERY</p><ul><li>Campaign Implementation & Mobilization: Directly executing the "Because I Care About Biodiversity (BICAB)" communications campaign and facilitating community-level mobilization to promote Nature-based Solutions (NbS). This includes leading a local network of over 30 volunteers and organizing community meetings, workshops, and events to drive behavioral change toward sustainable rangeland practices.</li><li>Field Data Collection & MEL Support: Functioning as a frontline field enumerator for the program's Data Collection Mechanism (DCM) and Monitoring, Evaluation, and Learning (MEL) framework. This entails conducting Focus Group Discussions (FGDs), administering digital KAP surveys via mobile platforms (e.g., Kobo Toolbox), and performing continuous field monitoring in remote areas to track ecological and socio-economic impacts.</li><li>Logistical Coordination & Field Presence: Conducting extensive field travel to remote mountainous areas to engage with beneficiaries, distribute campaign materials, and facilitate the establishment of Community Rangeland Management Structures.</li><li>Reporting & Knowledge Management: Compiling high-quality post-event reports, maintaining accurate stakeholder contact lists, and providing data-driven inputs for progress and donor reports. Supporting the documentation of lessons learned and the preparation of knowledge-sharing materials to ensure quality assurance and operational compliance.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in community development, social work, agriculture, environmental studies, or a related field, Advance degree is an advantage.</li><li>A minimum of 1 to 3 years of practical experience in grassroots campaigning, community mobilization, social work, or field surveying (e.g., conducting interviews/FGDs)</li><li>Experience with international organizations, NGOs, or government agencies is a strong advantage.</li><li>Experience in organizing and managing technical training and workshops is a strong advantage.</li><li>Good level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, MS Teams), and familiarity with Enterprise Resource Planning (ERP) systems is a plus.</li><li>Native-level fluency in Arabic, with a strong command of local Dhofari dialects (e.g., Jibbali/Shehri) is an absolute requirement to build deep trust with tribal councils and effectively conduct native-language FGDs. Basic working proficiency in English is required.</li><li>A valid Oman motorcycle driving license is required, as the role involves extensive field travel to remote mountainous grazing routes using program-provided motorcycles.</li><li>Proven ability to actively mobilize rural communities, organize local events, and deliver grassroots awareness campaigns (e.g., BICAB) effectively.</li><li>Deep understanding of the local cultural context, tribal dynamics, and the traditional socio-economic importance of livestock (camels and cows) in the Dhofar mountains.</li><li>Excellent interpersonal and facilitation skills, capable of translating complex environmental concepts (e.g., "biodiversity," "Nature-based Solutions") into culturally relevant messaging, as well as conducting unbiased Focus Group Discussions (FGDs).</li><li>Ability to comfortably use mobile data collection applications (e.g., Kobo Toolbox, ODK, MS Forms) to record KAP survey data and field observations in real-time.</li><li>Strong willingness to spend the majority of working hours outdoors in various weather conditions (including the Khareef monsoon season) and challenging terrains.</li><li>Output-oriented, demonstrating creativity, innovation, and an entrepreneurial drive.</li><li>Excellent communication (both written and oral) and facilitation skills.</li><li>Understand and actively support GGGI's mission, vision and values.</li><li>Promote an organizational culture of trust, transparency, respect and partnership.</li><li>Excel at problem solving, ask questions and seek support when needed, share easily information and knowledge with others both internally as externally.</li><li>Manage emotions and stress positively, build rapport and resolves conflict easily.</li><li>Strong ability to work independently and/or remotely, while maintaining productivity.</li><li>Be able to lead and manage a project independently, while knowing when to seek advice and liaise closely with the relevant GGGI structures.</li></ul>
<p>The Manager Business Performance Management & Analytics is responsible for leading and governing the Business Division s performance management, business analytics, management reporting, and business planning activities to ensure alignment with the Bank s strategic objectives and business priorities. He/She develops and maintains performance frameworks, scorecards, executive dashboards, portfolio analytics, and business insights that enable effective performance monitoring, informed decision-making, and continuous improvement across the Business Division. The Manager Business Performance Management & Analytics drives performance optimization by leveraging financial and operational data, productivity analysis, forecasting, and business intelligence to identify trends, opportunities, risks, and areas for improvement. Key Accountabilities Manages the division s business performance management framework, ensuring alignment between strategic objectives, key performance indicators, business priorities, and expected outcomes. Develops, monitors, and continuously enhances divisional and departmental scorecards, performance dashboards, and management reporting frameworks. Manages the preparation and coordination of executive management reporting, including CEO dashboards, Executive Management reports, Board submissions, and other management information requirements related to Business performance. Monitors business performance against approved targets and provides timely insights, analysis, and recommendations to support management decision-making and corrective actions. Leads portfolio performance analysis across the Bank s business products, customer segments, programs, channels, and partnerships to identify trends, risks, opportunities, and areas for performance improvement. Translates financial, operational, customer, and business data into meaningful insights and actionable recommendations that support business growth and performance optimization. Manages business planning, forecasting, productivity analysis, and capacity planning activities in coordination with relevant stakeholders. Develops and governs business performance metrics, ensuring the accuracy, consistency, integrity, and reliability of performance information and management reporting. Manages incentive performance tracking and productivity measurement frameworks, ensuring alignment with approved business objectives, performance targets, and applicable policies. Conducts financial and operational performance analysis to assess business results, identify performance gaps, and recommend appropriate improvement actions. Establishes performance governance mechanisms to ensure effective monitoring, accountability, escalation, and follow-up of business priorities, commitments, and performance improvement initiatives. Partners cross functionally to enhance business intelligence, reporting capabilities, data accessibility, and dashboard automation. Identifies opportunities to improve business performance through process optimization, automation, productivity enhancement, and effective utilization of business intelligence and analytics. Supports the development of business cases, feasibility assessments, and performance scenarios by providing relevant financial, operational, and analytical insights. Leverages business intelligence and data visualization tools to enhance the accessibility, quality, timeliness, and effectiveness of management information. Continuously monitors banking industry trends, performance management practices, analytical techniques, and emerging business intelligence capabilities to enhance the Division s performance management practices. Develops, coaches, and motivates employees while fostering collaboration, accountability, analytical thinking, and high performance. Ensures compliance with applicable regulatory requirements, governance frameworks, internal policies, and corporate procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Management, Business Analytics, Economics, Finance, or a related discipline. A Master's degree is preferred.</li><li>Minimum of 5 years of experience in banking, financial services, business performance management, business analytics, strategy, business planning, or a related field.</li><li>Demonstrated experience in performance management, KPI development and monitoring, executive reporting, portfolio analytics, and management information.</li><li>Strong understanding of banking products, customer segments, business performance drivers, financial analysis, and business management practices.</li><li>Proven track record of executing business planning, forecasting, productivity analysis, and performance measurement.</li><li>Hands on experience in business intelligence, dashboarding, data visualization, and management reporting tools.</li><li>Strong analytical capability with the ability to interpret complex financial and operational data and translate findings into actionable business recommendations.</li><li>Demonstrated ability in stakeholder management and communicating performance insights, trends, risks, and recommendations effectively.</li></ul>