وظائف مساعد مدير مطعم في سلطنة عمان

<p><h4>Position summary</h4> <p>Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call maintenance or an outside service company if machines require service.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’</p><p></p>

<p>Overall Purpose of the Role: A Sales Engineer, or Customer Engineer, is a sales professional who specializes in understanding all of the technical aspects of a technical Bus and explaining them to potential consumers. Their duties include consulting on bus development, explaining product features to customers during live demonstrations and negotiating contract terms.</p><p>Reporting To: Sales and Marketing Manager</p><p>Key Responsibilities:</p><ol><li>GENERAL AND TASK MANAGEMENT<br>Implement divisional set strategies to achieve growth objectives and enhance overall sales achievements.<br>Implement the Market segmentation strategies; Geographically and by type of business.<br>Screen the designated territory and classify customers accordingly.<br>Assist Customers to properly select the best commercial transport solution for their application upon gaining a clear understanding of their businesses and requirements; Establish and maintain good working relationships with them to encourage repeat and referral business.<br>Monitor market and competitor activity, trends and demands, and inform appropriate persons within the organization<br>Develop an in depth understanding of the customers business and identify sales opportunities for products.<br>Prepare and deliver product technical presentations that explain product features, competitive advantages, or services to prospective customers.<br>Ability to work in a high-stress sales environment and multitask<br>Work closely with operations team to understand the different features available in KM products.<br>Prepare monthly and weekly sales reports to the management.<br>Answer and receive enquiries from various national and international customers.<br>Participate in national and international exhibitions, meetings to ensure having a good place in market.<br>Conduct market research and prepare market forecast report to the line manager to be presented in the market.<br>Following up the market trend and knowing the GCC and MENA region bus industry references.</li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent knowledge in bus application and segments.</li><li>Excellent drive line technical knowledge</li><li>Excellent telematic and ITS knowledge</li><li>Proven Sales experience</li><li>Team player, Exceptional Presentation Skills, Proactive work style, creativity, energy</li><li>Excellent Knowledge of office management systems and procedures.</li><li>Excellent time management skills and ability to multi-task and prioritize work.</li><li>Attention to detail and problem-solving skills.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and planning skills.</li><li>Excellent Interpersonal skills.</li><li>Excellent customer services attitude.</li><li>Excellent Negotiation and social problem-solving skills.</li><li>Ability to work in a high-stress sales environment and multitask</li><li>Bachelor s Degree in Business administration, Sales and Marketing or Mechanical /Electrical Engineering.</li><li>Proficiency in the use of Personal Computers, and knowledge of Microsoft applications.</li><li>Professional experience in the Truck Business, medium or heavy duty.</li><li>Commercial Automotive or Heavy Equipment.</li><li>Vast Knowledge of the local Gulf market dynamics.</li><li>Able to communicate fluently in English, written and spoken.</li><li>Arabic is a definite plus.</li><li>Minimum of 5 years of Sales experience in Automotive industry.</li><li>After-sales experience.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The HSE Engineer is responsible for implementing and monitoring health, safety, and environmental policies and procedures, ensuring compliance with regulations and project requirements, conducting inspections and risk assessments, and promoting a safe working environment across the project.</p><br><br><p>Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at&nbsp;www.hillintl.com.</p><br><p>Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.</p><br><p>Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at&nbsp;www.gisiconsulting.com.</p><br><p><b>Hill International is an Equal Opportunity Employer/Veteran/Disabled</b><br><u>Note</u>:&nbsp;<i>This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.</i></p><br><br>Responsibilities:<br><ul><li><p><span><span>Implement and monitor the HSE plan in accordance with local and international standards.</span></span></p><br></li><li><p><span><span>Conduct daily site safety inspections and record findings.</span></span></p><br></li><li><p><span><span>Enforce compliance with safety protocols for steel erection, scaffolding, and confined spaces.</span></span></p><br></li><li><p><span><span>Lead incident investigations and report root causes with corrective actions.</span></span></p><br></li><li><p><span><span>Maintain safety documentation and logs for inspections, drills, and trainings.</span></span></p><br></li><li><p><span><span>Deliver toolbox talks, inductions, and safety awareness sessions.</span></span></p><br></li><li><p><span><span>Review and approve contractors’ HSE documentation and method statements.</span></span></p><br></li><li><p><span><span>Participate in HSE audits and liaise with authorities when required.</span></span></p><br></li><li><p><span><span>Monitor environmental compliance and emergency response readiness.</span></span></p><br></li><li><p><span><span>Proactively promote a culture of safety and accountability on-site.&nbsp;</span></span></p><br></li><li><p><span><span>Perform other duties as assigned by the line manager/supervisor.</span></span></p><br></li></ul><br>Qualifications:<br><ul><li><span><span>Degree or Diploma in Engineering or HSE-related field.</span></span></li><li><span><span>10+ years of HSE experience in infrastructure and steel structure projects.</span></span></li><li><span><span>NEBOSH IGC or equivalent mandatory.</span></span></li></ul> </div>

<p><br></p><p><b>About the Role</b></p><p>To carry out maintenance, installation, overhauling and modification activities on plant s electrical machinery and equipment in accordance with standard maintenance procedures, HSE guidelines and quality standards to attain effective functionality and reliability.</p><p>Carry out required daily electrical maintenance work and routine preventative electrical maintenance work according to set schedule and ACWA NOMAC procedures to facilitate continuous operations.</p><p>Monitor the physical condition of all equipment in assigned plant and report non-conformances to Electrical Engineer / Electrical Supervisor to facilitate effective maintenance of all ACWA NOMAC facilities as per set Quality/ HSE standards.</p><p>Respond to electrical failures and implement corrective actions in adherence with procedures and guidelines to reduce downtime and maximize functionality of equipment.</p><p>Trouble shoot using necessary tools which include diagnosis, repairing and testing circuit or wiring faults; locating faults in cables to validate that all connection points and cables are capable of withstanding capacity voltages.</p><p>Diagnose causes of electrical malfunction or failure of operational equipment such as transformers, motors, relays, switches and control and monitoring devices and take corrective measures in collaboration with Electrical Engineer / Electrical Supervisor.</p><p>Read and understand technical manuals, wiring diagrams etc., and apply the knowledge to carry out maintenance and troubleshooting tasks, to prepare for the electrical maintenance to equipment in the assigned area.</p><p>Align, adjust and calibrate equipment according to specifications and to maintain records of repairs, calibrations and tests.</p><p>Inventory:</p><p>Check the necessary stock levels of spare parts to support effective inventory Control.</p><p>Documentation:</p><p>Update the maintenance logbook and record details of work carried out including defaults, problems, various findings and conditions of all equipment to ensure timely availability of information and organised referencing.</p><p>Continous Improvement:</p><p>Contribute in the identification and implementation of change initiatives, programmes and projects in line with the organisation s standards.</p><p>Policies, Processes, Systems &amp; Procedures</p><p>Adhere to all relevant organisational and departmental policies, processes, standard maintenance procedures and instructions so that work is carried out to the required standard and in a consistent manner.</p><p>Health,Safety, Security &amp; Environment</p><p>Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed.</p><p>Related Assignments</p><p>Perform any other duties which the line manager may require to be carried out.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A technical certificate / Associate s Diploma in Electrical maintenance.</li><li>3-5 years experience in electrical maintenance as a technician in installation, maintenance and repair of electrical equipment and installations in a plant environment.</li><li>Practical Knowledge of relevant plant equipment</li><li>Awareness of HSE &amp; quality standards</li><li>Team work and effective collaboration skills</li><li>ISO awareness/working knowledge is preferred</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a <strong>Field Service Engineer I</strong> here at Honeywell, you will have the opportunity to provide technical support and service for our customers, ensuring their systems operate efficiently and effectively. You will be involved in troubleshooting, maintenance, and repair of equipment, contributing to customer satisfaction and operational excellence.</p><br><p>You will report directly to our Field Service Manager and you’ll work out of our Oman, PA location on a Hybrid work schedule.</p><br><p>In this role, you will impact the success of our field service operations by ensuring high-quality service delivery, maintaining customer relationships, and resolving technical issues promptly.</p><br><p>At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.</p><br><br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span><br>Responsibilities:<br><ul> <li>Provide technical support and service for customer equipment and systems.</li> <li>Troubleshoot and resolve technical issues, both remotely and on-site.</li> <li>Conduct routine maintenance and repairs to ensure optimal equipment performance.</li></ul><br>Qualifications:<br><p>YOU MUST HAVE</p><br><ul> <li>Currently enrolled in the final year of a Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.</li> <li>Preferably <strong>4th year University Students</strong></li> <li>Strong technical knowledge and expertise in relevant technologies.</li> <li>Proficiency in troubleshooting and problem-solving skills.</li> <li>Experience with diagnostic tools and software relevant to field service operations.</li></ul><p>WE VALUE</p><br><ul> <li>Ability to work independently and as part of a team.</li> <li>Strong analytical skills and attention to detail.</li> <li>Willingness to learn and adapt to new technologies and processes.</li></ul><p><i><strong>We are an equal opportunity employer and value diversity at our company. We do&nbsp;not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</strong></i></p><br><p><i><strong>We will ensure that individuals with disabilities are provided reasonable accommodation to&nbsp;participate in the job application or interview process, to&nbsp;perform crucial job functions, and to&nbsp;receive other benefits and privileges of employment. Please contact us to&nbsp;request accommodation.</strong></i></p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Oman </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p><br></p> <p> <strong>Job Purpose:</strong> </p> <p> <strong> </strong> </p> <p>Provides Specialized contracts baking for Operations at RPI, under Manager Contracts for Operations scope s to support Downstream RPI (Operations), acting as team player for contract preparation, tender specifications, business demands, technical and commercial standards to meet end user s timelines by; (1) Delivery of procurement planning assigned tasks, (2) Compilation of Tender Documents (ITT) &amp; Contract Packages in compliance of Oil &amp; Gas industry standards, (3) Preparation of Contract documents, amendments, variations in accordance with approved OQ contract policy (correspondence with counterparties, corrective actions identification, corrective actions endorsement, and corrective actions execution and monitoring), (4) Execution and distribution of contract documents to Contractors and User Departments., (5) Gathering information regarding the status of ongoing contracts and issue periodical reports, (Expiring/new contacts identification, Establishment of negotiating team, Definition of contracting strategy, Negotiation and contracting, and Contract signing and filing, etc.); and (6) Provides administrative assistance to staff / clients in contract related issues; in order to ensure their compliance and the conditions agreed in the SLA and relevant policies.</p> <p> </p> <p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> <p> <strong>Main tasks and responsibilities:</strong> </p> <p> <strong> </strong> </p> <p> <strong>Scope:</strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Scope </strong> </p> <p> <strong> </strong> </p> <p>RPI Operations </p> <p>Operation Contracts:</p> <p>Raw materials supply, </p> <p>chemicals, </p> <p>Catalyst, </p> <p>Additives, </p> <p>Diesel, </p> <p>Operation of Utilities </p> <p>Waste management services, such as the collection, treatment, and disposal of hazardous and non-hazardous waste, as well as environmental monitoring and compliance services</p> <p>logistics, </p> <p>inventory management,<strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Accountabilities: </strong> </p> <p> <strong> </strong> </p> <p> <strong> General </strong> </p> <p>Create library to learn from previous mistakes </p> <p>Execute the full contract cycle from pre-award to post-award and carry out the contract (includes the tender-board approvals). </p> <p>Executes end-to end process and recommend changes that will suit the design / process</p> <p>Implementing the support strategy as key agent for assigned client (OMT RPI) </p> <p>Executes the design, develop, build, test of strategy</p> <p> <strong>Contract Planning &amp; Preparation </strong> </p> <p> <strong> </strong> </p> <p>Create contracts plans well ahead for Operations Contracts in order to meet end user s timelines. </p> <p>Check the synergy between them and unify the common ones before starting tendering processes.</p> <p>Develops plans using detailed drawings.</p> <p>Preparing estimates and budgets.</p> <p>Creating accurate project specifications.</p> <p>Designing engineering experiments.</p> <p>Completing regulatory documents concerning safety issues.</p> <p>Analyses contract requests from stakeholders &amp; determines the appropriate method of contracting / procurements.</p> <p>Ensures proper bids technical and commercial evaluations are done in line with the internal policies and procedures.</p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for overall performance of Personal Banking Group (PBG) Mass Segments (Children Banking/Salaried Banking/Najahi Business Banking). Responsible to achieve business growth targets, profitability, implementing strategy, achieve digital transformation of segments, people management/staff development. Principal Accountabilities o To establish, maintain productivity of a portfolio of various mass segment customers within Personal Banking in line with budgetary target of the management. The objective is to generate revenue for the Bank through ensuring professional management of each segment by growing the segment and increasing cross-sell among existing customers operating within direction and guidance of the Bank's policies. o Ensuring each Business head has strategy to achieve annual budget and medium-term growth plans. A regular review of the strategy implementation to ensure that targeted progress is achieved o Contribute to overall strategy formulation in discussion with the General Manager bringing to attention market knowledge, competitor analysis, innovation, efficiency, customer service improvement ideas, process reengineering, and structuring profitable retail/investment deals. o Monitor market and competitor activities and strategies to ensure that opportunities for new business are not overlooked and bank's market share is retained in all the segments under management. o Remain up-to-date in coaching segment managers as a technical resource/advisor to the Division on matters, e.g. new clients, product suitability and market trend. o Provide expertise, experience and training to team members to enhance quality of work, efficiency and results. o Ensures that all marketing/administrative/HR functions including advertisement promotions, market feedback, regular customer calls, periodic reviews of portfolios, training, staff development etc are performed. Creating talent pool for key positions and keeping attrition rate under control while ensuring staff is highly motivated, well-trained continuously on new skill sets and satisfied with their role and assigned KPls</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven leader with successful track record in Personal Banking and managing multiple diverse customer segments o Post graduate in Business Management, Finance, or Marketing with over 15 years of banking and exposure to different areas of Personal, Private or Corporate Banking o Experience in managing large and diverse teams o Excellent oral and written communication skills so as to communicate credibly and effectively with all levels of staff and external agencies. o Good interpersonal skills, tact, maturity, flexibility and an empathic approach. Excellent communication and presentation skills. o Strong Knowledge of PC/IT/MIS operations.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: System Supply and Reporting Engineer</p><p>Reports To: IT Manager / Systems Manager</p><p>Job Details</p><p>Number of Vacancies: 3 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The System Supply and Reporting Engineer is responsible for managing system-related data, generating operational and management reports, supporting system performance, and ensuring the availability and accuracy of information required for business operations and decision-making.</p><p>Key Responsibilities</p><ul><li>Develop, maintain, and automate operational, technical, and management reports.</li><li>Monitor system performance and ensure data accuracy, integrity, and availability.</li><li>Collect, analyze, and interpret data from various systems to support business and operational requirements.</li><li>Design and maintain reporting dashboards and performance indicators.</li><li>Support system users by providing technical assistance related to reporting and data extraction.</li><li>Coordinate with internal departments to identify reporting needs and deliver effective reporting solutions.</li><li>Perform data validation and quality checks to ensure reliable reporting outputs.</li><li>Assist in system upgrades, testing, implementation, and integration activities.</li><li>Prepare technical documentation, user guides, and reporting procedures.</li><li>Ensure compliance with company policies, data governance standards, and information security requirements.</li><li>Identify opportunities to improve reporting processes and system efficiency.</li></ul><p>Qualifications</p><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Telecommunications Engineering, Information Systems, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in reporting, data analysis, or systems support are an advantage.</p><p>Technical Skills</p><ul><li>Proficiency in reporting and data analysis tools such as Power BI, SSRS, Tableau, or similar platforms.</li><li>Basic knowledge of SQL and database management systems.</li><li>Understanding of data extraction, transformation, and reporting processes.</li><li>Basic understanding of system administration and enterprise applications.</li><li>Familiarity with Microsoft Excel and Office applications.</li><li>Ability to analyze datasets and present findings clearly.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Good organizational and documentation skills.</li><li>High attention to detail and accuracy.</li></ul><p>Working Conditions</p><p>Office-based work environment.</p><p>May require support during system upgrades, maintenance activities, or critical reporting periods.</p><p>Application Note :</p><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p>The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Telecommunications Engineering, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in reporting, data analysis, or systems support are an advantage.</p><p>Technical Skills</p><ul><li>Proficiency in reporting and data analysis tools such as Power BI, SSRS, Tableau, or similar platforms.</li><li>Basic knowledge of SQL and database management systems.</li><li>Understanding of data extraction, transformation, and reporting processes.</li><li>Basic understanding of system administration and enterprise applications.</li><li>Familiarity with Microsoft Excel and Office applications.</li><li>Ability to analyze datasets and present findings clearly.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Good organizational and documentation skills.</li><li>High attention to detail and accuracy.</li></ul><p>Application Note :</p><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB PURPOSE:<br></span></strong><span>As the first point of contact for customer queries and complaints across Employee Benefits (EB), this role is responsible for&nbsp;<strong>delivering a consistently high standard of customer service and complaint resolution</strong>. The role involves investigating, responding to, and resolving customer complaints in a timely and compliant manner, while conducting root cause analysis and driving corrective action plans to prevent recurrence. With a primary focus on Oman operations, the role also provides cross-functional support across non-Oman markets complaints. It requires strong stakeholder coordination, proactive issue resolution, and a continuous focus on enhancing customer experience and service quality.<br></span><span><strong><span>JOB DESCRIPTION:&nbsp;&nbsp;</span></strong></span></p><br><br><ul><li><span>Serve as the first point of contact for walk-in customers in Oman, ensuring a positive, professional, and efficient service experience</span></li><li><span>Manage and resolve Group (Employee Benefits) complaints for Oman and the wider Gulf region, ensuring compliance with regulatory requirements and internal SLAs</span></li><li><span>Oversee and track MedNet (MN) complaints for Oman, ensuring timely resolution and proper escalation where required.</span></li><li><span>Investigate complaints thoroughly by reviewing documentation, engaging with complainants, and assessing all relevant information to determine validity and appropriate resolution.</span></li><li><span>Respond to both&nbsp;<strong>regulatory and non-regulatory complaints</strong> within defined timelines, ensuring accuracy, fairness, and completeness.</span></li><li><span>Analyze information gathered during investigations to identify root causes, trends, and systemic issues impacting customer experience.</span></li><li><span>Draft clear, comprehensive responses that address all complaint points, including the ability to present complex issues in a structured and easily understood manner.</span></li><li><span>Ensure customers are kept informed throughout the complaint lifecycle, including regular updates and final resolution outcomes.</span></li><li><span>Record, track, and monitor complaints across all stages, ensuring proper documentation and audit readiness.</span></li><li><span>Prepare&nbsp;<strong>executive-level complaint summaries and reports</strong> for Senior Management, highlighting key issues, trends, and risk areas.</span></li><li><span>Identify and communicate&nbsp;<strong>emerging trends, root causes, and service gaps</strong>, recommend and implement&nbsp;<strong>process improvements</strong> to enhance customer experience and operational efficiency.</span></li><li><span>Support the&nbsp;<strong>Complaints &amp; Continuous Improvement Manager</strong> in strengthening complaint handling frameworks, procedures, and governance.</span></li><li><span>Prepare and submit&nbsp;<strong>periodic regulatory reports</strong> in line with agreed SLAs and local regulatory requirements.</span></li><li><span>Support&nbsp;<strong>complaint-related audits</strong>, including internal and external audits, by ensuring documentation, controls, and processes meet compliance standards.</span></li><li><span>Liaise with&nbsp;<strong>local regulators and internal stakeholders</strong> to ensure alignment with regulatory expectations and service excellence standards.<br></span><span><br><strong>KEY DELVIERABLES:</strong></span></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.</span></li><li><span>Timely resolution of EB customer queries and complaints.</span></li><li><span>Effective oversight and closure of MN complaints in Oman.</span></li><li><span>Seamless handling of walk-in customers with high service standards.</span></li><li><span>Cross-market support for complaints (non-Oman and retail).</span></li><li><span>Accurate reporting, trend analysis, and continuous improvement initiatives.<br></span><strong><span>COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</span></strong></li><li><span>Communicate with external and internal customers as well as local regulators to address and resolve complaints within the required SLA.</span></li><li><span>Work internally with all relevant stakeholders (operations, claims, legal, finance, compliance etc) to review complaints, diagnose root causes and recommend action.<br><strong>FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:&nbsp;</strong></span></li><li><span>Reports to Business Controls Manager.</span></li><li><span>No Financial authority.<br><strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:&nbsp;</strong></span></li><li><span>2-5 years of relevant experience in insurance or financial organization</span></li><li><span>Oral &amp; Written communication skills in English, Arabic and Hindi</span></li><li><span>Bachelor’s degree or equivalent.</span></li><li><span>Strong knowledge of the financial services industry and the operational transactions and processes supported.</span></li><li><span>Excellent organizational skills with the ability to multi-task effectively.</span></li><li><span>Demonstrated knowledge of MS Office applications; and be proficient in their use.</span></li><li><span>Exposure to a customer service role is an added advantage.</span></li><li><span>Knowledge of the regulations governing the insurance industry in Gulf region (Oman, UAE, Kuwait, Bahrain, Qatar)<br><strong>COMPETENCIES REQUIRED:</strong></span></li><li><span>Strong understanding of compliance and regulatory requirements</span></li><li><span>Strong customer service and complaint handling expertise</span></li><li><span>Strong problem solving, analytical skill and influencing skills.</span></li><li><span>Strong interpersonal, verbal, and written communication skills.</span></li><li><span>Ability to meet deadlines and effective time management.</span></li><li><span>Excellent communication and stakeholder management skills</span></li><li><span>Highly organized and able to manage and prioritise workload to deliver targets.</span></li><li><span>Knowledge of Employee Benefits / Health Insurance operations</span></li></ul> <br><br> </div>

<p>Job title Digital Delivery Manager Grade Stream PT&amp;C Function IDS &amp; CI Location Oman Budget control *OPEX and/or CAPEX and/or Revenue amount as relevant* Reporting to Head of IDS Direct reports 8 Job purpose Lead and manage the end-to-end delivery of digital solutions across OQEP, ensuring projects, platforms, and enhancements are executed efficiently, securely, and in alignment with business priorities. The Digital Delivery Manager oversees the planning, build, integration, and rollout of digital products and enterprise systems, working closely with Demand Management (Portfolio), IT Operations, and business units to ensure solutions are delivered on time, within scope, and to the required quality. The role acts as the delivery engine of OQEP s digital transformation agenda converting strategic initiatives into live solutions, modernizing legacy processes, enabling automation, and ensuring seamless integration with corporate platforms and operational technology systems. Main Tasks and Responsibilities A. Delivery Planning &amp; Execution Lead end-to-end delivery of digital initiatives, platforms, and enhancements across the organization. Manage project teams, vendors, solution architects, and functional leads to ensure cohesive delivery. Establish clear delivery timelines, milestones, and scope agreements with stakeholders. Ensure all deliveries align with IDS strategy, architecture standards, governance frameworks, and cybersecurity requirements. Maintain visibility on delivery dependencies, constraints, risk areas, and resource needs. B. Digital Project &amp; Program Management Manage cross-functional delivery programs using Agile, Scrum, and hybrid methodologies. Maintain a unified delivery pipeline aligned with the enterprise portfolio. Oversee the planning, execution, progress tracking, performance reporting, and proactive escalation of risks and constraints across multiple digital projects. Ensure comprehensive documentation, testing, training, and transition-to-operations activities. C. Technology Integration &amp; Solution Quality Oversee integration of digital systems with IT, OT, SAP, cloud, APIs, and data pipelines. Ensure adherence to architectural principles, data standards, DevOps practices, and security-by-design. Conduct quality assurance across all deliverables, including functional testing, UAT, and post-go-live stabilization. Work closely with IT Operations to ensure reliable handover, operational readiness, and performance monitoring. D. Vendor, Contract &amp; Stakeholder Management Manage relationships with implementation partners, SaaS providers, and system integrators. Ensure vendor performance meets contractual SLAs, delivery KPIs, and OQEP standards. Coordinate with Finance &amp; Procurement on scope changes, resource planning, and cost control. Engage business owners, SMEs, and leadership to ensure alignment and drive adoption. E. Continuous Improvement &amp; Digital Maturity Identify opportunities to streamline delivery cycles, automate deployment processes, and improve time-to-value. Promote Agile and DevOps practices within Digital Solutions and across business teams. Drive post-implementation reviews, lessons learned, and delivery optimization. Support innovation requests and pilot emerging technologies in collaboration with IDS and business units. Key interactions Internal: IDS (IT Ops, Demand Management, Architecture, Data), PT&amp;C, HSSE, Corporate Teams, Leadership Teams. External: OQ Corporate Services, Solution Implementation Partners, vendors, OEMs, consultants, SaaS providers, system integrators, consultants. Notable Working Conditions. Office environment, extensive computer screen use, sporadic visits to operation site.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Requirements Bachelor s degree in information security, Computer Science, Information Systems, IT Engineering, or a related field. Language Excellent knowledge of written, read, and spoken English (required) Background and experience Competencies and skills Minimum 8+ years in digital project delivery, IT solution implementation, or program management. Proven experience delivering enterprise systems, cloud solutions, automation platforms, or digital transformation initiatives. Experience working in energy, oil &amp; gas, industrial, or large-scale corporate environments is an advantage. Experience collaborating with vendors, and cross-functional stakeholders. Technical Competencies Strong understanding of digital platforms, integration, cloud architectures, and enterprise applications. Proficiency in Agile/Scrum delivery frameworks. Experience with DevOps toolchains, CI/CD pipelines, and release management. Solid grasp of code practice principles, data governance, release management and systems engineering. Soft Competencies Strong stakeholder engagement, communication, and influence skills. Ability to manage multiple complex initiatives under time pressure. Problem-solving mindset with a focus on delivery discipline and accountability. Team leadership and vendor management capability. High adaptability and resilience in a fast-paced transformation environment.</p>

<h3>Key responsibilities</h3> <p>Duties</p> <ul> <li>Maintain and optimize DCS, PLC, SCADA, and HMI systems to ensure continuous and reliable plant operation.</li> <li>Monitor system health, alarms, communication status, and controller performance.</li> <li>Perform configuration, programming, and modifications of automation systems in accordance with approved Management of Change (MOC) procedures.</li> <li>Ensure backup and restoration of automation software and configurations.</li> <li>Maintain system documentation and software version control.</li> <li>Manage Operational Technology (OT) infrastructure including industrial servers, workstations, engineering stations, operator consoles, industrial switches, firewalls, and network equipment.</li> <li>Monitor OT network performance and system availability.</li> <li>Ensure redundancy systems remain fully operational.</li> <li>Coordinate system upgrades and hardware replacements.</li> <li>Implement and maintain OT cybersecurity controls in accordance with company policies and international standards.</li> <li>Monitor cybersecurity events and coordinate incident response activities.</li> <li>Support periodic vulnerability assessments and security audits.</li> <li>Diagnose and resolve automation system faults, communication failures, controller issues, and software-related problems.</li> <li>Provide technical support during plant operations and maintenance activities.</li> <li>Support emergency troubleshooting to minimize plant downtime.</li> <li>Investigate recurring automation issues and recommend corrective actions.</li> <li>Support automation and control system projects.</li> <li>Conduct Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning activities, if required.</li> <li>Verify contractor deliverables and documentation.</li> </ul> <h3>Coordination, stakeholder &amp; communication management</h3> <ul> <li>Coordinate closely with other departments to ensure the availability, reliability, and security of automation and OT systems.</li> <li>Liaise with O&amp;M team to plan automation maintenance activities, controller changes, software updates, and system testing.</li> <li>Coordinate with O&amp;M team during logic modifications, alarm testing, equipment commissioning, and troubleshooting activities.</li> <li>Work closely with the IT department to ensure proper segregation between IT and OT networks while coordinating cybersecurity controls, system backups, disaster recovery, and network connectivity.</li> <li>Work with E&amp;IC team during instrumentation integration, PLC programming, communication testing, and commissioning activities.</li> <li>Liaise with Supply Chain and Warehouse regarding procurement of automation hardware, software licenses, spare parts, communication equipment, and technical services and other OT system related work.</li> <li>Coordinate with OEMs, system integrators, software vendors, and contractors for technical support, upgrades, warranty services, and specialized maintenance activities.</li> <li>Work closely with EHS team to ensure compliance with Permit-to-Work (PTW), Lockout/Tagout (LOTO), cybersecurity procedures, and operational risk assessments during plant activities.</li> <li>Participate in project meetings, technical reviews, cybersecurity assessments, maintenance planning meetings, shutdown planning, and digital transformation initiatives.</li> <li>Report system performance, cybersecurity risks, automation issues, equipment failures, and improvement recommendations to the Engineering Manager.</li> <li>Report critical automation failures, OT cybersecurity incidents, communication failures, and operational risks to minimize plant downtime and maintain operational continuity.</li> </ul> <h3>Policies, processes &amp; procedures</h3> <ul> <li>Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner. This includes, but is not limited to, maintaining confidentiality and privacy of company data, as well as adhering to cybersecurity, security, and safety standards, following professional ethics and behavioral standards.</li> <li>Ensure compliance with company engineering standards, OT cybersecurity policies, automation procedures, and applicable legal and regulatory requirements.</li> <li>Report significant automation, cybersecurity, operational, or compliance issues to the Engineering Manager.</li> <li>Perform other duties as assigned.</li> </ul><p><strong>Desired Candidate Profile</strong></p><h3>Job qualifications and experience requirements</h3> <ul> <li>Bachelor s Degree in Electrical Engineering, Instrumentation &amp; Control Engineering, Automation Engineering, Electronics Engineering, or equivalent.</li> <li>Minimum 3 to 5 years relevant experience in industrial automation, DCS/ PLC systems, instrumentation, and control engineering.</li> <li>Preferably experience in desalination, water/ wastewater treatment, power generation, oil &amp; gas, or continuous processing industries.</li> <li>SWRO desalination experience is an advantage but not mandatory.</li> <li>work knowledge with DCS/ PLC/ SCADA/ HMI systems,</li> <li>Ability to troubleshoot control system and instrumentation issues.</li> <li>Familiarity with industrial communication networks such as Modbus and Ethernet.</li> <li>Understanding of process control fundamentals and alarm management.</li> <li>Knowledge of system backup and change management procedures.</li> <li>Familiar with control logic and equipment interlocks.</li> <li>Experience in PLC programming and control logic modification.</li> <li>Experience with at least one major automation platform such as Siemens, AB, Schneider, Emerson, Honeywell, Yokogawa, or Xinhua.</li> <li>Familiarity with controller architecture, redundancy concepts, communication drivers, historian integration, firmware/database management, and controlled online change management in live plants.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage all quantity surveying and commercial activities throughout the project lifecycle.</p></li><li><p>Prepare accurate cost estimates, budgets, and periodic cost reports.</p></li><li><p>Monitor and control project costs to ensure budget compliance.</p></li><li><p>Prepare, review, and submit interim payment applications and certify subcontractor payment claims.</p></li><li><p>Identify, prepare, negotiate, and manage variation orders, contractual claims, and Extension of Time (EOT) claims.</p></li><li><p>Administer construction contracts and ensure compliance with contractual obligations.</p></li><li><p>Prepare and finalize subcontractor and main contract final accounts.</p></li><li><p>Maintain accurate records of project costs, contracts, variations, claims, and payments.</p></li><li><p>Coordinate with clients, consultants, contractors, and suppliers on all commercial and contractual matters.</p></li><li><p>Provide commercial support to the Project Manager, identify commercial risks, and recommend cost-effective solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Quantity Surveying, Civil Engineering, or a related discipline.</p></li><li><p>Minimum of <strong>9–12 years</strong> of experience in quantity surveying within the construction industry.</p></li><li><p>Strong knowledge of contract administration, commercial management, and cost control.</p></li><li><p>Proven experience in preparing payment applications, variations, claims, and final accounts.</p></li><li><p>Excellent analytical, negotiation, communication, and reporting skills.</p></li><li><p>Proficiency in Microsoft Office (particularly Excel) and ERP/commercial management software.</p></li></ul><p></p></section>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>