وظائف تقنية معلومات في سلطنة عمان

<p><strong>Job Summary</strong></p><p>The Oracle DBA is responsible for managing Oracle databases, ensuring high availability, security, backup, disaster recovery, and performance optimization.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Administer Oracle databases and ensure 24×7 availability.</li><li>Configure RAC, Data Guard, GoldenGate, and clustering.</li><li>Manage backup, recovery, upgrades, and migrations.</li><li>Monitor database performance and security.</li><li>Perform tuning, capacity planning, and troubleshooting.</li><li>Maintain database documentation and disaster recovery procedures.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science, IT, or related field.</li><li>Oracle certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 12 years of Oracle DBA experience.</li><li>Expertise in Oracle RAC, Data Guard, RMAN, ASM, SQL/PLSQL, database tuning, cloud platforms, scripting, backup &amp; recovery, and database security.</li></ul>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<p><strong>Job Summary</strong></p><p>The Senior System Analyst will analyze business requirements, improve business processes,</p><p>coordinate with vendors, and ensure successful implementation of enterprise applications.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and analyze business requirements.</li><li>Prepare BRD, FRD, and functional specifications.</li><li>Perform system and gap analysis.</li><li>Coordinate with vendors and manage system enhancements.</li><li>Lead UAT and support testing activities.</li><li>Resolve application issues and recommend improvements.</li><li>Prepare system documentation and user manuals.</li><li>Conduct end-user training and provide project updates.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science, Information Systems, Business Administration, Finance, or related field.</li><li>Master's Degree and professional certifications are preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 8 years as a System Analyst.</li><li>Experience with ERP/Financial and Taxation systems.</li><li>Strong SDLC, business analysis, UAT, documentation, Jira/Confluence, stakeholder management, communication, and analytical skills.</li></ul>

<p>Study business requirements and translate them into detailed technical specifications and application designs. Design, develop, test, and deploy enterprise applications using Microsoft .NET (C#, ASP.NET, MVC, Web API) and SQL Server. Develop ERP modules covering Incident Management, Defect Management, Project Progress, Inventory Management, Financial Progress, and KPIs. Ensure secure coding practices and compliance with cybersecurity and SCADA/IT strategy. Perform database design, optimization, and maintenance for SQL Server databases. Implement dashboards and reports (Power BI, SSRS, or similar tools) for performance tracking and KPIs. Conduct unit, integration, and end-to-end testing to ensure defect-free and reliable applications. Provide technical documentation, user guides, and training to stakeholders. Support deployment, monitor application performance, and resolve issues. Continuously enhance and upgrade existing applications based on user needs and emerging technologies. Collaborate with cross-functional teams (Business Planning, Cybersecurity, SCADA, Finance) to ensure successful delivery of solutions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>(Bachelor s Degree (B.Tech / B.E) in IT, Computer Science, or Computer Engineering)</li><li>Certifications: - Microsoft Certified: .NET Developer / Azure Developer Associate - Microsoft Certified: SQL Database Administrator / Developer - Agile / Scrum Certification</li></ul>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<p>Al Ghafa is seeking a motivated Junior IT &amp; Automation Associate to support the company's digital transformation initiatives. The role is ideal for an early-career professional who is passionate about technology, eager to learn, and committed to developing practical automation and IT solutions that improve productivity and operational efficiency.</p><p><b><br></b></p><p><b>Tasks and Responsibilities:</b></p><ul><li>Execute the company's strategic IT vision for automation across all departments and sectors, leveraging RPA bots, AI tools, and modern platforms to streamline tasks and improve efficiency.</li><li>Design and implement a secure, user-friendly customer-facing portal that supports document uploads, real-time tracking of service requests, and dashboard visualizations.</li><li>Develop backend systems, including databases and OCR engines, to extract structured data from scanned documents and other inputs as required for automated processing.</li><li>Build or integrate automation bots (e.g., Selenium, Power Automate, UiPath) to perform tasks such as filling out and submitting forms, uploading documents, and completing payments on government portals or other internal/external platforms.</li><li>Automate invoice processing and data entry workflows using AI-powered OCR tools to eliminate manual data entry and improve accuracy in financial operations.</li><li>Develop and deploy AI-based tools and API-driven automations for HR tasks, including overtime tracking, attendance logging, and other administrative functions.</li><li>Integrate UniFi infrastructure (e.g., UDM, NAS, user access tracking) with Microsoft services (e.g., Power BI, Entra ID sync) to create a seamless and scalable digital environment for both employees and customers.</li><li>Document all systems, processes, and configurations, and conduct knowledge transfer sessions to ensure a smooth handover and long-term sustainability of implemented solutions.</li><li>Participate in internal training and mentoring sessions to expand technical skills and industry knowledge.</li><li>Contribute ideas and solutions to enhance efficiency, user experience, and system performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications and Experience:</b></p><ul><li>Experience: 2-4 years</li><li>Bachelor's degree in computer science, Information Technology, Software Engineering, or related field.</li><li>Basic understanding of one or more of the following: Microsoft Power Platform (Power Automate, Power Apps, Power BI) Python or JavaScript programming Cloud or AI services (Azure, Google Cloud, or similar)</li><li>Eagerness to learn, explore new technologies, and develop practical IT solutions.</li><li>Strong problem-solving skills, attention to detail, and ability to work collaboratively.</li><li>Positive attitude, adaptability, and a passion for continuous learning.</li></ul><p>Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted</p>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p>Job Content </p> <p>The Database Administrator (DBA) role encompasses the administration, management, security, optimization, and continuous operation of OETC's enterprise database environment. It covers all activities related to database planning, implementation, configuration, monitoring, maintenance, backup and recovery, performance optimization, capacity management, security, high availability, disaster recovery, and lifecycle management.</p> <p>The role supports databases used by enterprise applications and business systems, ensuring data integrity, availability, confidentiality, and reliability. It includes database architecture, storage management, database migrations, upgrades, patch management, user access administration, database monitoring, automation, documentation, compliance, and integration with enterprise infrastructure and business applications.</p> <p>The position also covers database technologies, operational standards, technical governance, business continuity, cybersecurity compliance, performance reporting, and the adoption of best practices to maintain a secure, resilient, and scalable database environment that supports OETC's operational and strategic objectives.</p> <p>Area of responsibility</p> <p> Administer, maintain, and support enterprise database environments to ensure high availability, performance, and reliability.</p> <p> Install, configure, upgrade, patch, and maintain database management systems and related software.</p> <p> Monitor database performance and implement tuning and optimization to ensure efficient system operation.</p> <p> Perform database backup, restoration, replication, and disaster recovery activities to safeguard business data.</p> <p> Ensure database availability and integrity through proactive monitoring, preventive maintenance, and health checks.</p> <p> Manage database user accounts, roles, privileges, and access permissions in accordance with information security policies.</p> <p> Implement database security controls, encryption, auditing, and vulnerability remediation to protect organizational data.</p> <p> Create, modify, and maintain database objects, including schemas, tables, indexes, views, stored procedures, and functions.</p> <p> Troubleshoot and resolve database incidents, performance issues, and service disruptions within agreed Service Level Agreements (SLAs).</p> <p> Support business applications by providing database administration, technical support, and performance optimization.</p> <p> Plan and execute database upgrades, migrations, and patch deployments with minimal business disruption.</p> <p> Develop and maintain database standards, operational procedures, technical documentation, and configuration records.</p> <p> Perform database capacity planning and recommend infrastructure enhancements to meet future business requirements.</p> <p> Collaborate with application, infrastructure, network, cybersecurity, and vendor teams to ensure seamless service delivery.</p> <p> Support system implementation projects by providing database design, configuration, and technical expertise.</p> <p> Automate routine database administration tasks to improve operational efficiency and service quality.</p> <p> Monitor database backup jobs, replication status, storage utilization, and system alerts, taking corrective actions when required.</p> <p> Ensure compliance with OETC policies, cybersecurity standards, business continuity requirements, and applicable regulatory and audit requirements.</p> <p> Participate in disaster recovery planning, testing, and recovery exercises to ensure database resilience.</p> <p> Prepare periodic reports on database performance, availability, backup status, capacity utilization, and operational issues.</p> <p> Evaluate new database technologies, tools, and best practices to improve database services and operational efficiency.</p> <p> Provide technical guidance and knowledge sharing to IT teams and support continuous improvement initiatives.</p> <p> Coordinate with software vendors and third-party support providers for issue resolution, upgrades, and maintenance activities.</p> <p> Perform any other database administration duties assigned by the line manager in support of OETC's business objectives.</p> <p>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</p> <p>Education:</p> <p> Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.</p> <p>Experience:</p> <p> 3 5 years of experience in Database Administrator</p> <p>Special Skills &amp; Knowledge: </p> <p> Strong knowledge of Oracle Database, Microsoft SQL Server, or other enterprise database management systems.</p> <p> Knowledge of database installation, configuration, administration, backup, recovery, and performance tuning.</p> <p> Understanding of High Availability (HA), Disaster Recovery (DR), replication, and database clustering technologies.</p> <p> Knowledge of SQL, stored procedures, and database scripting.</p> <p> Knowledge of enterprise backup and recovery solutions.</p> <p> Familiarity with database security, user access management, encryption, and auditing.</p> <p> Experience with database monitoring, troubleshooting, and capacity planning.</p> <p> Understanding of Windows Server and Linux operating systems</p> <p> Familiarity with ISO/IEC 27001 requirements and information security controls.</p> <p> Ability to diagnose and resolve DB technical issues in a timely and effective manner.</p> <p> Strong communication, documentation, problem-solving, and analytical skills.</p> <p> Ability to work independently, manage priorities, and support critical business systems.</p> <p> Strong analytical, troubleshooting, and problem-solving skills.</p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> Professional certification (e.g., Microsoft Certified: Azure Database Administrator Associate / Microsoft SQL Server Certification )</p> <p> ITIL 4 Foundation Certification</p> <p>Preferred:</p> <p> Oracle Database Administration Certification </p> <p> Microsoft Certified: Azure Administrator Associate</p> <p> ISO/IEC 27001 Information Security Awareness</p> <p> PowerShell, Shell Scripting, or Python Automation</p> <p> Cloud Database Services</p> <p> </p>

<ul><li>Serve as L1/L2 point of contact via ticketing system, email, phone, and chat for telematics/GPS/IVMS issues.</li><li>Diagnose and resolve hardware, and connectivity issues in coordination with operation team.</li><li>Configure and provision devices and assets (IMEI/SN mapping, firmware updates, parameter settings, geofences, alerts, user roles).</li><li>Handle customer queries via phone, email, or ticketing system.</li><li>Guide customers through installation checks and best practices; coordinate with field installers for RMA or onsite fixes.</li><li>Investigate data quality issues (GPS drift, no-fix, harsh event spikes, odometer mismatch) and perform root-cause analysis.</li><li>Deliver client training and onboarding for tracking software.</li><li>Monitor device data, GPS accuracy, and platform uptime.</li><li>Coordinate with installers and field teams for on-site issues.</li><li>Document issues, resolutions, and maintain support reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Knowledge of devices such as Teltonika, Queclink, Concox, or Ruptela.</li><li>Understanding of GPRS/LTE, IP/Port, SIM/APN, CAN/FMS data.</li><li>Exposure to CAN bus/FMS/J1939, fuel level calibration, DTCs, immobilizer/relay wiring.</li><li>Experience with tracking platforms.</li><li>Strong communication & customer service skills (English essential; Arabic a plus).</li><li>Basic knowledge of API testing, JSON logs, or Postman preferred.</li><li>Knowledge of Oman IVMS compliance and local regulations.</li><li>Familiarity with fuel/temperature sensors, ADAS/DMS, or MDVR systems.</li><li>Basic scripting (Python, SQL) or report generation skills.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>IT Application Officer should be able to develop, manage, and troubleshoot computer programs. They identify and analyze IT problems and needs for the company and develop individual programs that make up software and assemble those programs in a way that meets company needs. Moreover, ensure computer applications run smoothly, troubleshoot issues, fix bugs, create new applications as well as training new users on how to use applications effectively. Additionally, he/she will be responsible for maintaining and updating application software, as well as developing new applications to meet the needs of our users.</span></span></p><br><p><span><span>The primary responsibility of an IT Application officert is to design, develop, test, deploy, maintain, and support IT applications and software systems that meet the needs of the organization.</span></span></p><br><p><span><span>He/she must use his/her technical knowledge and expertise to ensure the applications are operating correctly and are kept up to date. Additionally, he/she must have strong problem-solving skills to troubleshoot any IT issues that may arise and must be able to interact effectively with other IT personnel, all stakeholders, and end-users</span></span><span><span>.</span></span></p><br><p><b><span><span>Day-To-Day Operations</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Recommending improvements to existing applications or assisting in designing new applications to meet specific business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Communicating with clients to clarify requirements and ensure satisfaction with results.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assisting in designing and developing new applications based on client needs and preferences.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Coordinating with IT support team to troubleshoot technical issues with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Preparing proposals for new software development projects, including identifying potential clients and creating detailed sales presentations.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Providing technical support and troubleshooting problems with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Working with clients to design custom applications to meet their unique business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Performing quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.</span></span></p><br><p><b><span><span>Responsibilities</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Serve as the primary point of contact for assigned applications, providing Tiers 2 and 3 support</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Respond to user tickets and inquiries in a timely and professional manner.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Diagnosing and troubleshoot technical issues, escalating to Tier 3 support when necessary.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Train new users in application features and functionality of new releases.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Create and maintain documentation for all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Work with vendors to resolve technical issues and coordinate upgrades of all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Serve as a liaison between business units and IT, gathering requirements and documenting business processes.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Configure applications to meet business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Test application changes and updates prior to implementation.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Monitor application performance and identify potential issues.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assist with data migration in IT application related projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Provide after-hours support on a rotating basis whenever required.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Understanding responsibilities with regard to information ownership, classification, accountability, and protection of information assets.</span></span></p><br><p><b><span><span>Continuous Improvement</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></p><br><br><br><br><span>Requirements</span><p><b><span><span>Minimum Qualification</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Bachelor’s degree in Computer Science, Progamming or Software Engineering.</span></span></p><br><p><b><span><span>Minimum Experience &amp; Knowledge &amp; Skills</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Minimum Two years’ experience in managing, maintaining &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>knowledge &amp; experience in development, maintainance &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical knowledge in the different popular databases and business applications in the market.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical experience in .NET, XML, Java, HTML5, SharePoint, web applications programming/development.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Must possess practical experience in managing and maintaining Microsoft SQL server including writing stored</span></span></p><br><p><span><span><span>§</span></span></span><span><span>procedures, SQL queries, databases backup, recovery, migration and integration.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Knowledge of mobile programming (IOS, Android) is preferable.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Experience in maintaining good relationships with the key stakeholders.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Good experience in managing business software development projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Proven ability to write effective system and process documentation –including business and system requirements,</span></span></p><br><p><span><span><span>§</span></span></span><span><span>process diagrams, and data flow charts</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Strong analytical and problem solving skills.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Fluency in Ara</span></span></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About FingTap Solutions</b><br>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.<br><b>Role Overview</b><br>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.<br><b>Key Responsibilities</b><br><b>Hardware &amp; Data Center Setup:</b> Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.<br><b>Network &amp; Infrastructure Support:</b> Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.<br><b>Diagnostics &amp; Maintenance:</b> Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.<br><b>Vendor &amp; Project Coordination:</b> Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.<br><b>Documentation:</b> Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.<br> <br><br> </div>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Lead Database Administrator you own the data layer the platform runs on: the databases holding the register of ownership, the transaction history, and the audit trail.<br> The database is the authoritative record of who owns what, so its integrity, availability, and recoverability are the operational core of the business.<br> In the build phase you design and stand up the database estate from a blank sheet.<br> In the run phase you operate the estate and the team you have designed.<br> What you will do Design the database architecture from first principles: platform selection, schema and storage design, high availability, replication and clustering, backup and point-in-time recovery, and the security model Install, configure, and operate enterprise database platforms across the estate, and own build standards, patching, and version currency Own high availability and disaster recovery for the authoritative register, and prove failover and restore on a defined cycle Own performance monitoring and tuning, SQL optimisation, and capacity planning across the settlement and registry lifecycle Own database security in the first line: hardening, encryption, privileged access, and vulnerability management Design the run-phase operating model, author the runbooks, and build and lead the database team Location and terms Based in Muscat, Oman.<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> Omani nationals are strongly encouraged to apply.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in computer science or a related discipline Six to ten years in database administration, with substantial time in large financial institutions such as banks or capital markets Strong expertise across enterprise database platforms including Oracle and SQL Server, with PostgreSQL and or MySQL Deep expertise in backup and recovery, high availability, replication, and clustering Strong performance tuning and SQL optimisation Direct experience of database security, access control, patching, and compliance Linux and Windows administration, and scripting with PowerShell, Bash, or Python Fluent English, written and spoken Also of interest Experience administering the data estate of a financial market infrastructure such as a central securities depository, central counterparty, exchange, or settlement system Familiarity with the CPMI-IOSCO Principles for Financial Market Infrastructures, particularly the operational risk and resilience principles Cloud database exposure across Azure, AWS, or GCP Relevant certifications such as Oracle OCP, Microsoft Azure Database, or PostgreSQL Experience designing recovery time and recovery point objectives for a regulated platform</span> </div>

<p>The Senior Software Engineer designs, develops, implements, and supports secure, scalable, and high-quality software solutions that enable the Bank's digital products and technology services. He/She leads the delivery of complex software initiatives, establishes engineering best practices, ensures operational excellence, and collaborates with cross-functional teams to deliver reliable, maintainable, and high-performing technology solutions.The Senior Software Engineer promotes engineering excellence by driving software quality, automation, technical innovation, secure development practices, and continuous improvement while mentoring engineers and contributing to the Bank's technology transformation initiatives. Key Accountabilities: Mentors and coaches software engineers through technical guidance, knowledge sharing, design reviews, and continuous professional development. Drives continuous improvement by identifying opportunities to optimize software architecture, development processes, automation, operational efficiency, and technology practices. Maintains technical documentation, development standards, operational procedures, and knowledge repositories to support sustainable application lifecycle management. Ensures compliance with the Bank's technology policies, information security standards, regulatory requirements, and software engineering governance frameworks. Performs any other responsibilities consistent with the scope of the role, as assigned by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Equivalent practical experience may be considered.</li><li>Minimum of 6 years of professional software engineering experience, including experience designing, developing, and supporting production-grade applications and services.</li><li>Demonstrated experience delivering scalable enterprise software solutions across the full software development lifecycle.</li><li>Strong experience with one or more modern programming languages such as Python, Java, Go, TypeScript, Dart, or similar technologies.</li><li>Experience developing and supporting RESTful APIs, microservices, distributed applications, and modern software architecture.</li><li>Experience with relational databases, data modelling, API integration, application performance optimization, and cloud-native application development.</li><li>Experience with CI/CD pipelines, DevOps practices, containerization technologies, Infrastructure as Code (IaC), and cloud platforms such as OCI, AWS, Azure, or Google Cloud.</li><li>Knowledge of software engineering best practices including version control, automated testing, secure coding, code reviews, and release management.</li><li>Experience developing or supporting Artificial Intelligence, machine learning, or intelligent automation solutions is preferred.</li></ul>

<p> <strong>Job Contents:</strong> </p> <p>Design, procure, Maintain all types of SCADA equipment and Substation Control Systems. Ensuring proper preventive programs, compliance to Cyber Security requirements as outlined by APSR and ensure availability of SCADA systems for continuous operation of all grid stations and Control Centers.</p> <p> Carrying out regular maintenance of the Substation control System and RTU systems as defined in asset Class Strategy for SCADA Systems.</p> <p> Achieve SCADA System availability as defined in Asset Class Strategy for SCADA Systems.</p> <p> Providing Technical Support for new SCADA requirements.</p> <p> Coordination with various OEMs in technical issues related SCADA systems. </p> <p> Understanding and compliance to APSR Cyber Security requirements.</p> <p> Compliance and preparation of SOPs to meet business needs.</p> <p> Fully aware of Grid Code requirements and complying to it</p> <p> Responding to internal and external auditors.</p> <p> Ensure compliance to utility standards for Substation Automation best practices. </p> <p> Carrying out the commissioning of SCS/RTU systems.</p> <p> Verification of design documents for SCS systems from different vendors.</p> <p> Verification of functional description documents for SCS systems from different vendors.</p> <p> Coordinating with Projects, Consultants &amp; EPC s for new substations commissioning and ensure system delivered in line with tender requirements.</p> <p> Review of FAT and SAT Documents and attending the tests at OEM Factories.</p> <p> Sharing skills and experience with colleagues and supporting the development of others through coaching where possible.</p> <p> <strong>Job Qualifications and Experience:</strong> </p> <p>Bachelor s degree in electrical / Instrumentation / Electronics / computer Engineering . </p> <p> <strong>Professional Experience:</strong> </p> <p>Minimum of 3 to 6 years experience in SCADA, SCS system and RTU sys.</p> <p> </p>

<p>The Senior Software Engineer designs, develops, implements, and supports secure, scalable, and high-quality software solutions that enable the Bank's digital products and technology services. He/She leads the delivery of complex software initiatives, establishes engineering best practices, ensures operational excellence, and collaborates with cross-functional teams to deliver reliable, maintainable, and high-performing technology solutions.The Senior Software Engineer promotes engineering excellence by driving software quality, automation, technical innovation, secure development practices, and continuous improvement while mentoring engineers and contributing to the Bank's technology transformation initiatives. Key Accountabilities: Mentors and coaches software engineers through technical guidance, knowledge sharing, design reviews, and continuous professional development. Drives continuous improvement by identifying opportunities to optimize software architecture, development processes, automation, operational efficiency, and technology practices. Maintains technical documentation, development standards, operational procedures, and knowledge repositories to support sustainable application lifecycle management. Ensures compliance with the Bank's technology policies, information security standards, regulatory requirements, and software engineering governance frameworks. Performs any other responsibilities consistent with the scope of the role, as assigned by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Equivalent practical experience may be considered. Minimum of 6 years of professional software engineering experience, including experience designing, developing, and supporting production-grade applications and services. Demonstrated experience delivering scalable enterprise software solutions across the full software development lifecycle. Strong experience with one or more modern programming languages such as Python, Java, Go, TypeScript, Dart, or similar technologies. Experience developing and supporting RESTful APIs, microservices, distributed applications, and modern software architecture. Experience with relational databases, data modelling, API integration, application performance optimization, and cloud-native application development. Experience with CI/CD pipelines, DevOps practices, containerization technologies, Infrastructure as Code (IaC), and cloud platforms such as OCI, AWS, Azure, or Google Cloud. Knowledge of software engineering best practices including version control, automated testing, secure coding, code reviews, and release management. Experience developing or supporting Artificial Intelligence, machine learning, or intelligent automation solutions is preferred.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The IT Manager at voco Muscat Al Mouj is responsible for the effective operation, maintenance, and security of all hotel technology systems and infrastructure. This includes managing network and server systems, supporting hotel operations with technology solutions, ensuring data security, and aligning IT practices with IHG’s corporate standards and local regulatory requirements. The IT Manager also provides timely technical support to hotel colleagues and ensures that all IT systems are optimized to deliver an exceptional guest and colleague experience.</span></span></p><br><span><span>• </span></span><span><span>Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.</span></span><br><span><span>• </span></span><span><span>Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.</span></span><br><span><span>• </span></span><span><span>Oversee server management, data backups, disaster recovery procedures, and business continuity planning.</span></span><br><span><span>• </span></span><span><span>Ensure compliance with IHG’s information security policies and IT brand standards.</span></span><br><span><span>• </span></span><span><span>Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.</span></span><br><span><span>• </span></span><span><span>Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).</span></span><br><span><span>• </span></span><span><span>Coordinate regular security audits, system patches, and software updates.</span></span><br><span><span>• </span></span><span><span>Provide first-line IT support to hotel colleagues for hardware, software, and application issues.</span></span><br><span><span>• </span></span><span><span>Ensure timely resolution of technical issues with minimal disruption to hotel operations.</span></span><br><span><span>• </span></span><span><span>Manage IT helpdesk processes and maintain accurate incident logs and documentation.</span></span><br><span><span>• </span></span><span><span>Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.</span></span><br><span><span>• </span></span><span><span>Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.</span></span><br><span><span>• </span></span><span><span>Negotiate service contracts and manage performance of third-party providers.</span></span><br><span><span>• </span></span><span><span>Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.</span></span><br><span><span>• </span></span><span><span>Collaborate with other departments to understand operational needs and recommend technology-driven solutions.</span></span><br><span><span>• </span></span><span><span>Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.</span></span><br><span><span>• </span></span><span><span>Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).</span></span><br><span><span>• </span></span><span><span>Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.</span></span><br><span><span>• </span></span><span><span>Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.</span></span><br><span><span>• </span></span><span><span>Strong analytical, problem-solving, and communication skills.</span></span><br><span><span>• </span></span><span><span>IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable.</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<p>Our client is one of the leading providers of Information and Communication Technology (ICT) service providers is currently looking for experienced Technical Authority Expert - RAN (Telecommunication)</p><p>Job Summary:</p><p>The role RAN 2nd Level Operations is responsible for the coordination, management and execution of RAN service &amp; resource configuration, operations &amp; maintenance activities according to the pre-defined Service Level Agreement (SLA) performance levels.</p><p>Duties &amp; Responsibilities:</p><ul><li>2nd Level Incident management</li><li>2nd Level Fault and KPI Troubleshooting</li><li>2nd Level Preventive Maintenance</li><li>Prepare, test and implement services/resources configuration data changes for end user service activation, restoration and / or severability performance optimization</li><li>Software Deployment of RAN nodes updates and upgrades.</li><li>System administration</li><li>Node Integration/expansion &amp; commissioning</li><li>Customer Service Requests Handling</li></ul><p>Key Competence Elements:</p><ul><li>Ericsson RAN nodes experience;</li><li>EVO BSC/APG43L Commissioning, configuration, SW Upgrade, operation &amp; maintenance.</li><li>RBS6000, Baseband BB6630, BB6620, AIR 6488, commissioning, configuration, upgrade and operations and maintenance.</li><li>Experience in RAN Tools; AMOS, MOSHELL, SHM and other RAN related ENM application.</li><li>Huawei RAN nodes experience;</li><li>Huawei BSC commissioning, configuration, upgrade and operations and maintenance.</li><li>Huawei 2G/4G/5G sites commissioning, configuration, upgrade and operations and maintenance.</li></ul><p>Deep Knowledge in:</p><ul><li>2G, 4G and 5G network architecture, interfaces, protocols and signaling flows.</li><li>5G SA network architecture, interfaces, protocols and signaling flows.</li><li>Radio signaling &amp; Key Performance Indicators</li><li>RAN solutions (I.e. Mixed Mode solutions, 5G MIMO)</li><li>Quality of Service.</li></ul><p>Qualifications &amp; Experience:</p><ul><li>Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.</li><li>5-7 years experience</li><li>Deep knowledge of 2G, 4G and 5G access system</li><li>Knowledge of Managed Service telecom operations practice</li></ul><p>Additional Requirements:</p><ul><li>Knowledge sharing and collaboration skills</li><li>English skills</li><li>Delivering results &amp; meeting customer expectations</li><li>Analyzing</li><li>Working with people</li><li>Creating &amp; innovating</li><li>Applying expertise &amp; technology</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Degree within Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering.</p><p>5-7 years experience</p><p>Deep knowledge of 2G, 4G and 5G access system</p><p>Knowledge of Managed Service telecom operations practice</p><p>Knowledge sharing and collaboration skills</p><p>English skills</p><p>Delivering results &amp; meeting customer expectations</p><p>Analyzing</p><p>Working with people</p><p>Creating &amp; innovating</p><p>Applying expertise &amp; technology</p>