وظائف البيع بالتجزئة في سلطنة عمان

<p><h4>Position objective:</h4> <p>Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.</p> <h4>Key responsibility:</h4> <strong>Financial:</strong> <ul> <li>To drive the store team to achieve the store target and store KPIs.</li> <li>To ensure store shrinkage is less than 0.2% of the cost of sale.</li> </ul> <strong>Process:</strong> <ul> <li>To conduct regular financial and stock audits.</li> <li>To regularly update, track, and communicate the store dashboard.</li> <li>To maintain the VM standards in the store.</li> <li>To maintain the employee records (leave management, passport, performance and conduct history, roster management).</li> <li>Oversee day-to-day store operations, including opening and closing procedures.</li> <li>Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.</li> <li>Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.</li> <li>Implement and enforce company policies and procedures to ensure compliance.</li> <li>Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.</li> <li>Develop and implement action plans based on performance metrics to drive results.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> <li>Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.</li> <li>Recruit, train, and develop a high-performing sales team.</li> <li>Monitor and manage store expenses, budgets, and financial goals.</li> </ul> <strong>Customer:</strong> <ul> <li>To drive the store team to achieve club apparel, NPS, and DSES goals.</li> <li>To maintain a relationship with the mall management.</li> <li>To effectively communicate with the office back-end team regarding store-related activities.</li> <li>Address customer inquiries and concerns promptly, striving to exceed customer expectations.</li> <li>To manage people in regards to performance and conduct of store employees.</li> </ul> <strong>Learning:</strong> <ul> <li>To constantly upgrade the skills of self and team and create a pipeline of future store managers.</li> <li>Identify the learning gaps of the team and create a process to address the same.</li> <li>Conduct training sessions for new hires and ongoing product knowledge sessions for the team.</li> </ul> <h4>Desired experience:</h4> <p>The ideal store manager in a retail company should have 5+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring an experienced Pre-Seller Modern Trade (FMCG) for a leading FMCG company in Oman. The ideal candidate should have strong experience in Modern Trade sales, handling key retail accounts, generating sales orders, and driving business growth across supermarkets and hypermarkets.</p><p>Roles &amp; Responsibilities:</p><ul><li>Visit assigned Modern Trade outlets and generate sales orders</li><li>Develop and maintain strong relationships with supermarkets and hypermarkets</li><li>Achieve monthly sales targets and business objectives</li><li>Ensure product availability, visibility, and merchandising standards at outlets</li><li>Introduce new products and execute promotional activities</li><li>Coordinate with merchandising and distribution teams for timely deliveries</li><li>Monitor competitor activities and market trends</li><li>Prepare daily sales reports and customer visit reports</li><li>Ensure timely collection of payments and maintain customer satisfaction</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Graduate ( Mandatory )</li><li>Minimum 4 years of experience as a Sales Executive or Key Account Executive in FMCG Modern Trade</li><li>Strong experience handling supermarkets, hypermarkets, and key retail accounts</li><li>Oman market experience is an added advantage</li><li>Valid Oman Driving Licence or Original Valid GCC Driving Licence (Mandatory)</li><li>Good communication, negotiation, and relationship management skills</li><li>Ability to work independently and achieve sales targets</li></ul><p></p></section>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <ul> <li>Manage AMC service to the customers.</li> <li>Provide timely periodic service to customers.</li> <li>Ensure assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.</li> <li>Coordinate with customers, technicians, and other team members to attend and resolve complaints within the prescribed timeframe.</li> <li>Update the progress of work to the customer and other relevant parties.</li> </ul> <p><strong>Business development:</strong></p> <ul> <li>Ensure 95% of customers are retained.</li> <li>Generate new AMC business.</li> <li>Generate revamp business.</li> </ul> <p><strong>Quality perspective:</strong></p> <ul> <li>Maintain service at the highest quality level with zero repetition.</li> <li>Raise and discuss recurring failures with OEM and line managers.</li> <li>Monitor the performance of team members and encourage them to improve and take bigger responsibilities by guiding or suggesting.</li> </ul> <p><strong>Others:</strong></p> <ul> <li>Spare parts planning and forecasting.</li> <li>Raise parts requests and ensure timely issuance to the team.</li> <li>Keep track of pending parts and review with the parts team for arrangement.</li> <li>Ensure returns of defective parts to the store within 3 days of repair.</li> <li>Keep track of returns and review weekly with the team.</li> <li>Escalate pending parts older than 7 days to superiors.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Diploma or graduation in mechanical engineering or relevant field.</li> <li>10-15 years of experience in commercial and industrial air-conditioning systems.</li> <li>Strong knowledge of commercial and industrial HVAC systems.</li> <li>Experience in installation, testing, commissioning, operation, maintenance, and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.</li> <li>Proficiency in written and spoken English.</li> <li>Good customer handling skills.</li> <li>Valid Oman driving license.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. To achieve this, we recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>SUMMARY OF ROLE:</b></p> <p>The Public Relation Officer is responsible for facilitating mortgage-related formalities with external government entities, including the Ministry of Housing (MOH), Ministry of Commerce and Industry (MOCI), and Muscat Clearing &amp; Depository. The role supports legal and commercial mortgage creation for Corporate, SME, and Islamic banking customers, and ensures proper documentation handling and compliance. The position also provides backup support to retail PRO functions and coordinates with internal departments to ensure accurate and timely execution of assigned tasks.</p> <p> </p> <p><b><br></b></p><p><b>Responsibilities</b></p> <p>1. Mortgage Coordination &amp; Documentation:</p> <p> Coordinate the creation of legal mortgages at MOH for Corporate and SME customers (Conventional and Islamic).</p> <p> Facilitate commercial mortgage creation at MOCI and update the bank s name in company commercial records.</p> <p> Receive original Mulkiyas, MOH receipts, and mortgage agreements from relevant authorities and branches.</p> <p>2. External Government Engagement:</p> <p> Deliver share pledge letters to Muscat Depository and follow up on confirmations.</p> <p> Complete mortgage processing procedures with MOH and MOCI, ensuring compliance with legal requirements.</p> <p> Initiate contact with government departments and regulatory bodies as required for any documentation or clarification.</p> <p>3. Support &amp; Backup Activities:</p> <p> Provide backup support to Retail mortgage operations when their PRO is on leave.</p> <p> Assist in mortgage-related file organization, tracking, and physical movement to other branches or locations.</p> <p> Ensure timely filing, scanning, and safekeeping of documentation in accordance with internal standards.</p> <p>4. Process Innovation, Automation &amp; Digitalization:</p> <p> Drive continuous process improvement through innovative, automated, and digital solutions once required</p> <p>5. Business Control &amp; Governance</p> <p> Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.</p> <p>6. Self/People Development &amp; Continuous Learning:</p> <p> Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.</p> <p> </p> <p><b><br></b></p><p><b>Requirements</b></p> <ul> <li>Omani Nationality only</li> <li>Minimum qualification Diploma in Business Administration or a related field; Bachelor's degree preferred.</li> <li>Minimum 5 years of experience in banking operations, with strong exposure to retail and corporate loan documentation.</li> </ul></div></section>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The objective of this position is to exceed sales target for various water treatment product categories with speciality chemicals and build a robust order pipeline and customer base.</p> <h4>Description of accountability</h4> <p>Sales and marketing for reverse osmosis systems for medical and domestic applications, chlorination systems, sewage treatment and desalination systems along with experience in sale of speciality chemicals associated.</p> <p>Candidate will be responsible to develop dosing systems, HVAC flushing business and chemicals sales business.</p> <p>The sales engineer must be able to initiate contact with targeted customers, deliver product demonstrations, coordinate and drive sales opportunities through the sales lifecycle, and travel assigned sales territory to establish and retain effective relationships with customers.</p> <p>Candidate must be self-motivated, organized and analytical with minimum three years of experience involving design, specification and commissioning of water treatment systems.</p> <p>Review and understand techno-commercial proposals prepared by principals and develop sales proposals, present sales contracts and finalise orders.</p> <p>Preparation of technical submittals along with P&ID and BOQ’s.</p> <p>Work with customers and principal on design and price issues.</p> <p>Generate and qualify leads along with developing and maintaining customer database.</p> <p>Developing new customers and new avenues for sale of products.</p> <p>Ensuring timely payment collections and to ensure department profitability.</p> <p>Generate profitability from each sales account and build a balanced portfolio of clients across industries and geographies to de-risk revenue growth.</p> <p>Identify and develop new market and client opportunities.</p> <p>Track competitors and their strategies to build on company’s market share on each product category.</p> <p>Maintain strict commercial discipline by tracking and collecting receivables from customers, maintaining credit and or other documentations in line with company policy.</p> <p>Self-motivated to support the customers by maintaining constant communication with customer, projects execution team, manufacturer and service teams.</p> <h4>Required skills to be successful</h4> <ul> <li>Interpersonal skills</li> <li>Problem analysis and problem-solving</li> <li>Technical knowledge</li> <li>Persuasiveness</li> <li>Adaptability</li> <li>Delighting our customers</li> <li>Collaboration</li> <li>Managing complexity</li> <li>Influencing others</li> <li>Taking initiative</li> <li>Drive for results</li> <li>Engaging leadership</li> <li>Developing talent</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor degree (masters preferred)</li> <li>5-6+ years’ experience in water treatment sales with minimum 3 years of design background</li> <li>Graduate in chemical engineering or diploma in chemical engineering</li> <li>Optional postgraduate in marketing or business administration with water treatment industry experience</li> <li>Technical and application knowledge in reverse osmosis plants, sewage treatment plants, industrial water treatment, dosing systems and chemical sales</li> <li>Experienced in design of water treatment systems</li> <li>Usage of computing applications and Microsoft Office applications</li> <li>Conversant with data and competition trend analysis</li> <li>Excellent communication and proposal making skills</li> <li>Experience in Gulf with valid Oman or Middle East driving license preferred</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Job Title: Assist. Pharmacist</span></p><p><br></p><p>Location: [Muttrah, Muscat]</p><p><br></p><p>Job Type: Full-Time</p><p><br></p><p>Job Summary</p><p><br></p><p>We are seeking a qualified and dedicated Pharmacist to join our team. The successful candidate will be responsible for dispensing medications, ensuring safe and effective pharmaceutical care, providing patient counseling, and maintaining compliance with healthcare regulations.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Dispense prescription medications accurately and efficiently.</p><p>Review prescriptions for accuracy and potential drug interactions.</p><p>Counsel patients on medication use, dosage, side effects, and storage.</p><p>Maintain accurate pharmacy records and inventory.</p><p>Ensure compliance with local pharmacy laws and regulations.</p><p>Collaborate with physicians and other healthcare professionals.</p><p>Monitor medication stock and expiry dates.</p><p>Participate in health promotion and patient education activities.</p><p>Requirements:</p><p><br></p><p>Diploma in Pharmacy.</p><p>Valid Pharmacist License.</p><p>1–3 years of experience in a retail, hospital, or community pharmacy (preferred).</p><p>Strong knowledge of pharmaceutical products and regulations.</p><p>Excellent communication and interpersonal skills.</p><p>Proficiency in pharmacy management software and Microsoft Office.</p><p>Skills:</p><p><br></p><p>Medication Dispensing</p><p>Patient Counseling</p><p>Drug Interaction Assessment</p><p>Inventory Management</p><p>Attention to Detail</p><p>Time Management</p><p>Communication Skills</p><p>Teamwork</p><p>Problem Solving</p><p>Regulatory Compliance</p><p>Medical insurance</p><p>Friendly working environment</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma in Pharmacy.</li><li>Valid Pharmacist License.</li><li>1 3 years of experience in a retail, hospital, or community pharmacy (preferred).</li><li>Strong knowledge of pharmaceutical products and regulations.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in pharmacy management software and Microsoft Office.</li></ul><p></p></section>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibility:</h4> <strong>Sales and customer focus:</strong><br> <ul> <li>Consider the needs of the customers at all times</li> <li>Implements a high standard of customer focus within the store</li> <li>Leads by example in all aspects of customer service</li> <li>Actively seeks ways to achieve or exceed shop sales targets</li> <li>Ensures all members of team have an understanding of KPIs and targets to be achieved</li> <li>Ensures any promotional offers regarding stock are implemented within the store</li> <li>Implement strategies effectively to drive sales in the store</li> </ul> <strong>Store administration:</strong><br> <ul> <li>Regularly audits own store administration and resolves any issues</li> <li>Implements, within own store, any changes in administration procedure positively and effectively</li> <li>Collaborate with the store manager to set and achieve sales targets</li> <li>Monitor sales performance and analyze key performance indicators (KPIs)</li> <li>Implement sales strategies to maximize revenue and meet business goals</li> <li>Oversee inventory control and merchandising to optimize product availability</li> <li>Ensure accurate stock levels through regular stock checks and replenishment</li> <li>Ensure that the store layout and presentation align with brand standards</li> </ul> <strong>Presentation and management:</strong><br> <ul> <li>Ensure store has the correct stock package and required stock levels to maximize sales potential</li> <li>Ensures high standard of visual merchandising and maintenance amongst all staff</li> <li>Effectively communicates any changes in stock or store layout to all members of the team</li> <li>Ensure that each member follows the retail standard</li> <li>Maintain the back store operation and replenishment of the merchandise</li> </ul> <strong>Staffing & team performance management:</strong><br> <ul> <li>Monitors and manages schedules for salesperson work hours, vacations, and days off</li> <li>Resolves salesperson complaints and concerns and provides ongoing performance feedback, counsels salesperson when necessary</li> <li>Encourage full participation of salesperson in creating store goals and developing plans</li> <li>Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company</li> <li>Maintain the leave of the staff</li> </ul> <strong>Security:</strong><br> <ul> <li>Ensures security procedures are adhered to throughout the store</li> <li>Maintains a high standard of security awareness regarding stock and money within store</li> </ul> <strong>Other job deliverables:</strong><br> <ul> <li>Carry out corrective action / progressive discipline as necessary</li> <li>Demonstrate dependability, reliability, and punctuality</li> <li>Maintain strict confidence of all employee and employment-related information</li> <li>Demonstrate the highest level of integrity and ethics in all the decision-making process</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Sales &amp; Profitability</p><ul><li><p>Achieve departmental sales targets and maintain required profit margins.</p></li><li><p>Monitor daily sales performance and report variances to Branch Manager.</p></li><li><p>Coordinate with management to liquidate slow moving items or return them to suppliers.</p></li></ul><p>Supplier Negotiation &amp; Benefits</p><ul><li><p>Negotiate with suppliers to secure rental income, rebates, and promotional support.</p></li><li><p>Ensure supplier agreements benefit the company and align with profitability goals.</p></li><li><p>Collaborate with procurement teams to prioritize fast moving and seasonal items.</p></li></ul><p>Stock &amp; Ordering</p><ul><li><p>Monitor daily ordering of fast moving food items to ensure availability.</p></li><li><p>Track demand trends and adjust ordering accordingly.</p></li><li><p>Maintain expiry sheets for all food items and ensure timely clearance of expired stock.</p></li></ul><p>Category Management &amp; Merchandising</p><ul><li><p>Implement proper category management to optimize shelf space and product visibility.</p></li><li><p>Ensure departmental displays and merchandising comply with company standards.</p></li><li><p>Guarantee all items are scannable and correctly priced on shelves.</p></li><li><p>Prepare and update shelf price tags regularly.</p></li></ul><p>Quality &amp; Hygiene Control</p><ul><li><p>Maintain cleanliness and hygiene of shelves and food storage areas.</p></li><li><p>Monitor and update temperature sheets for chillers and freezers daily.</p></li><li><p>Ensure fresh items meet quality standards to avoid customer complaints.</p></li></ul><p>Customer Service</p><ul><li><p>Support excellent customer service by ensuring product availability and correct pricing.</p></li><li><p>Resolve customer complaints related to food items promptly and professionally.</p></li><li><p>Assist in promotional campaigns and seasonal events for the grocery department.</p></li></ul><p>Reporting &amp; Coordination</p><ul><li><p>Provide daily reports on sales, stock availability, and supplier negotiations.</p></li><li><p>Coordinate with Branch Manager and General Manager on departmental performance.</p></li><li><p>Escalate operational issues and recommend corrective actions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Business Administration, Retail Management, or related field.</p></li><li><p>Minimum 5 years of experience in grocery/food retail operations.</p></li><li><p>Strong knowledge of category management, merchandising, and supplier negotiations.</p></li><li><p>Proficiency in ERP/POS systems and MS Office applications.</p></li><li><p>Excellent organizational and analytical skills.</p></li><li><p>Ability to thrive in a high volume, fast paced environment.</p></li></ul><p></p></section>

General Purpose <br><p>Direct and execute the commercial strategy under the general direction of the Chief Executive Officer. As a member of the Executive Team, the Chief Commercial Officer directs, oversees and leads Atyab Group s national and international commercial strategy including new-product development and the marketing and sales strategy of the Group s affiliates through: (1) acting as a strategic sales business partner to consolidate and increase the presence of company products; (2) providing strategic leadership in product marketing to position the company s and affiliates brands, image and products at the highest level among competitors in order to maximise company revenue, sustainable market presence and positioning, and effectively assure business profitability and growth in the short, mid and long term.</p> Main Accountabilities <br> Commercial Strategy &amp; Planning <br><p> Establish the short-term plans and long-term commercial strategy, using macro- and micro-economic indicators to support the achievement of Atyab Group s and its affiliates strategic objectives.</p> <p> Develop the commercial monitoring strategy of the Group and its affiliates to increase product presence across wide and diverse markets.</p> <p> Develop commercial plans using global indicators, market performance, economic variables and market trends.</p> <p> Develop a holistic, regular performance-assessment system for the commercial function of the Group and its affiliates.</p> Marketing &amp; Brand Leadership <br><p> Develop and implement the marketing strategy by evaluating macro and micro market trends and building sustainable long-term marketing plans that assure brand presence across different markets.</p> <p> Direct the strategic brand value, equity, loyalty and pride locally and internationally.</p> <p> Direct brand-awareness activity, develop strategic promotional plans and approve marketing campaigns to attract existing and potential customers, increasing sales revenue and profitability.</p> <p> Ensure the Group s vision, objectives, product quality and image are properly positioned among stakeholders and consumers.</p> <p> Lead the development and execution of the mid- and long-term marketing strategic plan for the Group s and affiliates product portfolio, in alignment with company strategy.</p> Market Intelligence &amp; Insight <br><p> Develop and implement a structured system for gathering intelligence and monitoring and analysing markets relevant to the Group and its affiliates, drawing input from other functions and sharing the resulting insights.</p> Stakeholder &amp; Relationship Management <br><p> Manage and build strong commercial relationships with key stakeholders, large and retail customers, partners, and private and governmental authorities, as well as internal stakeholders.</p> <p> Provide ongoing awareness, advice and knowledge-sharing to the executive management team to reinforce corporate action on commercial approaches, including production, legal and financial aspects.</p> Reporting &amp; Performance <br><p> Provide comprehensive commercial reports covering financial and commercial indicators, budgeting, cost-effectiveness and return on investment across marketing and sales.</p> <p> Undertake any other related duties, projects or responsibilities that may be assigned from time to time by the Chief Executive Officer or management, in line with the role and the evolving needs of the business.</p> Educational Requirements <br><p>Bachelor s degree in Business Administration, Marketing, Economics or a related discipline. MBA with a focus on Sales and Marketing preferred.</p> Experience <br><p> 12+ years of progressive, hands-on commercial (sales and marketing) experience across functional roles up to senior leadership, in complex businesses.</p> <p> Marketing leadership experience in complex, multinational businesses.</p> <p> Experience in emerging and new-product sales and marketing.</p> <p> Strong experience in commercial strategic planning.</p> <p> Strong experience in sales reporting and monitoring.</p> <p> Strong experience in national and international marketing strategy.</p> Know-How <br><p> Sales and marketing principles and strategies.</p> <p> Innovative marketing and brand management.</p> <p> Strong working knowledge of the food industry or similar sectors.</p> <p> Business competitiveness assessment and market positioning.</p> <p> Price forecasting and volume availability.</p> <p> Cost and budget control.</p> <p> Strong financial and sales acumen.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Operational Oversight</p><ul><li><p>Supervise all branch activities to ensure smooth and profitable operations.</p></li><li><p>Monitor shelf availability and ensure timely replenishment.</p></li><li><p>Manage daily ordering of fresh items and other categories to maintain stock levels.</p></li><li><p>Conduct 3–4 daily rounds of the store to check expiry dates, zone maintenance, and overall standards.</p></li><li><p>Ensure fresh items quality is checked daily to avoid customer complaints.</p></li></ul><p>Sales &amp; Financial Performance</p><ul><li><p>Monitor and work towards achieving branch sales targets.</p></li><li><p>Push and motivate the team to maximize financial outcomes from the store.</p></li><li><p>Analyze sales trends and implement strategies to improve revenue and profitability.</p></li><li><p>Coordinate with department heads to ensure category wise sales growth and margin achievement.</p></li></ul><p>Compliance &amp; Standards</p><ul><li><p>Ensure expiry checks on shelves and warehouse are completed regularly.</p></li><li><p>Maintain departmental displays according to visual merchandising standards.</p></li><li><p>Implement and enforce the store checklist for hygiene, safety, and operational compliance.</p></li></ul><p>Staff Management</p><ul><li><p>Assign and monitor staff duties across departments.</p></li><li><p>Ensure staff complete daily operational tasks (expiry checks, zone maintenance, replenishment).</p></li><li><p>Prepare weekly staff schedules with department heads, aligned to requirements and rush hours.</p></li><li><p>Provide training and guidance to uphold company standards.</p></li></ul><p>Procurement &amp; Inventory</p><ul><li><p>Work closely with procurement teams to monitor item availability, especially seasonal and fast moving products.</p></li><li><p>Ensure proper stock rotation and minimize wastage.</p></li><li><p>Track demand trends and adjust ordering accordingly.</p></li></ul><p>Customer Service</p><ul><li><p>Guarantee the best customer service experience through well stocked shelves, clean zones, and fresh product quality.</p></li><li><p>Resolve customer complaints promptly and professionally.</p></li><li><p>Support promotional campaigns and seasonal events.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Business Administration, Retail Management, or related field.</p></li><li><p>Minimum 7+ years in retail/FMCG management.</p></li><li><p>Strong leadership, organizational, and problem solving skills.</p></li><li><p>Knowledge of expiry control, merchandising, procurement coordination, and fresh product quality standards.</p></li><li><p>Ability to thrive in a high volume, fast paced environment.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Digital Operations</p><ul><li><p>Oversee the hypermarket’s ecommerce platform, ensuring smooth functionality and user experience.</p></li><li><p>Manage product listings, pricing, promotions, and online catalog accuracy.</p></li><li><p>Coordinate with IT and marketing teams to implement new features and campaigns.</p></li></ul><p>Order &amp; Fulfillment</p><ul><li><p>Supervise daily online order processing, packaging, and timely delivery.</p></li><li><p>Ensure fresh items quality checks for online orders to avoid customer complaints.</p></li><li><p>Monitor service quality of store pickers and riders, ensuring punctuality and accuracy.</p></li></ul><p>Delivery Platform Coordination</p><ul><li><p>Work closely with Talabat, Khedmah, and other delivery apps to maintain strong partnerships.</p></li><li><p>Negotiate and secure prime placement in their marketing campaigns to boost visibility.</p></li><li><p>Ensure smooth integration of hypermarket inventory with third party platforms.</p></li></ul><p>Inventory &amp; Procurement</p><ul><li><p>Align online stock availability with physical store inventory.</p></li><li><p>Collaborate with procurement teams to ensure seasonal and fast moving items are prioritized online.</p></li><li><p>Monitor stock rotation and expiry control for items sold digitally.</p></li></ul><p>Customer Experience</p><ul><li><p>Guarantee the best online customer service experience, including complaint resolution and feedback management.</p></li><li><p>Implement loyalty programs, personalized offers, and digital engagement strategies.</p></li><li><p>Track customer satisfaction metrics and improve service standards.</p></li></ul><p>Staff &amp; Scheduling</p><ul><li><p>Assign and monitor staff duties related to ecommerce operations (order picking, packing, delivery coordination).</p></li><li><p>Prepare weekly schedules with department heads to cover peak online shopping hours.</p></li><li><p>Train staff on digital tools, customer service, and quality control.</p></li></ul><p>Analytics &amp; Reporting</p><ul><li><p>Analyze sales trends, customer behavior, and website traffic.</p></li><li><p>Prepare weekly/monthly reports on ecommerce performance.</p></li><li><p>Recommend strategies to increase online sales and profitability.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum 5 years in retail/ecommerce management, preferably FMCG or hypermarket sector.</p></li><li><p>Strong knowledge of digital platforms, online marketing, and logistics coordination.</p></li><li><p>Excellent leadership, communication, and problem solving skills.</p></li><li><p>Ability to thrive in a fast paced, high volume retail environment.</p></li></ul><p></p></section>

<p><h4>Overview of the role:</h4> <p>Ensuring overall customer satisfaction by providing excellent service experience with optimum operational cost.</p> <h4>What you will do:</h4> <p><strong>Description of accountability:</strong></p> <ul> <li>Manage AMC service to the customers.</li> <li>Provide timely periodic service to customers.</li> <li>Ensure assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.</li> <li>Coordinate with customers, technicians, and other team members to attend and resolve complaints within the prescribed timeframe.</li> <li>Update the progress of work to the customer and other relevant parties.</li> </ul> <p><strong>Business development:</strong></p> <ul> <li>Ensure 95% of customers are retained.</li> <li>Generate new AMC business.</li> <li>Generate revamp business.</li> </ul> <p><strong>Quality perspective:</strong></p> <ul> <li>Maintain service at the highest quality level with zero repetition.</li> <li>Raise and discuss recurring failures with OEM and line managers.</li> <li>Monitor the performance of team members and encourage them to improve and take bigger responsibilities by guiding or suggesting.</li> </ul> <p><strong>Others:</strong></p> <ul> <li>Spare parts planning and forecasting.</li> <li>Raise parts requests and ensure timely issuance to the team.</li> <li>Keep track of pending parts and review with the parts team for arrangement.</li> <li>Ensure returns of defective parts to the store within 3 days of repair.</li> <li>Keep track of returns and review weekly with the team.</li> <li>Escalate pending parts older than 7 days to superiors.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>Customer-focused approach with quality orientation.</li> <li>Effective communication and coordination skills.</li> <li>Problem-solving and analytical ability.</li> <li>Ability to manage multiple priorities and meet deadlines.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>Diploma or graduation in mechanical engineering or relevant field.</li> <li>10-15 years of experience in commercial and industrial air-conditioning systems.</li> <li>Strong knowledge of commercial and industrial HVAC systems.</li> <li>Experience in installation, testing, commissioning, operation, maintenance, and troubleshooting of HVAC systems, including chillers, package units, AHUs, FAHUs, DX systems, VRF systems, and associated controls.</li> <li>Proficiency in written and spoken English.</li> <li>Good customer handling skills.</li> <li>Valid Oman driving license.</li> </ul> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East, and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently, we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q. We aim to continue to be agile and adaptive to our markets with new launches and further development. To achieve this, we recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce, which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p>Responsibilities: Maintain store appearance &amp; merchandising standards. Meet sales targets through effective selling techniques. Collaborate with marketing team on promotions &amp; events. Manage counter sales at retail location.</p><p><strong>Desired Candidate Profile</strong></p><p>NA</p>

<p>URGENT HIRING ASSISTANT STORE MANAGER</p><p><br></p><p>Experience in FMCG retail or supermarket operations.</p><p>Knowledge of sales, inventory management, and customer service.</p><p>Familiarity with ERP/POS systems and MS Office.</p><p>Strong leadership, communication, and team management skills.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The sales operations manager – multi brand will be responsible for providing operational leadership and support to the automotive sales division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li>Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li>Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li>Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li>Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li>Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li>Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li>Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li>Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li>Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li>Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong leadership capability with experience managing large, diverse and multi-location sales teams.</li> <li>10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li>Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</li> <li>Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the automotive sales division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li>Proven experience managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li>Strong understanding of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li>Ability to lead independently with minimal supervision while motivating teams to deliver high standards of performance.</li> <li>Customer-centric mindset with excellent customer handling and stakeholder engagement skills.</li> <li>Strong communication, presentation and database management skills.</li> <li>Strong stakeholder management skills with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li>Advanced MS Office skills, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li>Knowledge of SAP S/4HANA, Connect sales processes or similar CRM/database systems is preferred.</li> <li>Excellent analytical and problem-solving skills, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p>1. Training Strategy & Planning • Develop and implement a company-wide training and development strategy aligned with business goals. • Conduct training needs assessments in collaboration with department heads. • Design annual training calendars covering operational, customer service, technical, and leadership development areas. 2. Curriculum & Program Development • Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate). • Customize programs for the head office staff, frontline staff, baristas, chefs, supervisors, and management roles. • Ensure training reflects the brand standards of Italian Barrista Café and corporate values of Al Toobi New Enterprises. 3. Delivery & Facilitation • Conduct in-person and virtual training sessions across outlets and offices. • Arrange and manage third-party trainers or vendors when required. • Support new employee onboarding with orientation and induction programs. 4. Evaluation & Improvement • Monitor training effectiveness through feedback, assessments, and performance metrics. • Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain training records and prepare periodic reports for leadership. 5. Compliance & Standards • Ensure training aligns with food safety, health regulations, and customer service standards. • Develop SOPs and training modules to reinforce company policies and best practices. 6. Talent Development • Identify high-potential employees and create development pathways for career growth. • Support succession planning and leadership development initiatives. 7. Cross-Functional Collaboration • Work closely with operations, HR, quality, and brand teams to identify and support training needs. • Coordinate with all Oman branches to ensure consistency in employee capability and service quality.</p><p>Education & Experience • Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field is required. • Professional certifications in Training & Development (e.g., CIPD, ATD, or Train the Trainer) are highly desirable. • A Master's degree in Organizational Development, HR, or a relevant field is an advantage. • Minimum of 5 years of proven experience in a Training Manager or Learning & Development role, preferably in the hospitality, retail, or F&B industry. Required Skills • Proven ability to design and deliver effective training programs tailored to various roles and departments. • Skilled in developing training manuals, SOPs, and digital learning content. Experience managing training initiatives across multiple branches or regions. Strong knowledge of hospitality service standards, customer service, and food safety practices. • Excellent facilitation, presentation, and communication skills in English; Arabic is a plus. • Proficient in using MS Office and digital tools for content creation and • reporting. • Capable of evaluating training effectiveness and continuously improving learning strategies. • Strong leadership and collaboration skills with the ability to coach and support team development.</p>

<p>Manage daily store operations, lead the sales team, achieve sales targets, ensure excellent customer service, monitor inventory and stock levels, and maintain store standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Omani nationality with 1–2 years of experience in retail sales or store management. Strong communication, leadership, and customer service skills. Sales-oriented and able to work effectively with a team.</p>