Job Description

Roles & Responsibilities

Sales & Profitability

• Achieve departmental sales targets and maintain required profit margins.

• Monitor daily sales performance and report variances to Branch Manager.

• Coordinate with management to liquidate slow moving items or return them to suppliers.

Supplier Negotiation & Benefits

• Negotiate with suppliers to secure rental income, rebates, and promotional support.

• Ensure supplier agreements benefit the company and align with profitability goals.

• Collaborate with procurement teams to prioritize fast moving and seasonal items.

Stock & Ordering

• Monitor daily ordering of fast moving food items to ensure availability.

• Track demand trends and adjust ordering accordingly.

• Maintain expiry sheets for all food items and ensure timely clearance of expired stock.

Category Management & Merchandising

• Implement proper category management to optimize shelf space and product visibility.

• Ensure departmental displays and merchandising comply with company standards.

• Guarantee all items are scannable and correctly priced on shelves.

• Prepare and update shelf price tags regularly.

Quality & Hygiene Control

• Maintain cleanliness and hygiene of shelves and food storage areas.

• Monitor and update temperature sheets for chillers and freezers daily.

• Ensure fresh items meet quality standards to avoid customer complaints.

Customer Service

• Support excellent customer service by ensuring product availability and correct pricing.

• Resolve customer complaints related to food items promptly and professionally.

• Assist in promotional campaigns and seasonal events for the grocery department.

Reporting & Coordination

• Provide daily reports on sales, stock availability, and supplier negotiations.

• Coordinate with Branch Manager and General Manager on departmental performance.

• Escalate operational issues and recommend corrective actions.

Desired Candidate Profile

• Bachelor’s degree in Business Administration, Retail Management, or related field.

• Minimum 5 years of experience in grocery/food retail operations.

• Strong knowledge of category management, merchandising, and supplier negotiations.

• Proficiency in ERP/POS systems and MS Office applications.

• Excellent organizational and analytical skills.

• Ability to thrive in a high volume, fast paced environment.