Job Description

Roles & Responsibilities

SUMMARY OF ROLE:

The Public Relation Officer is responsible for facilitating mortgage-related formalities with external government entities, including the Ministry of Housing (MOH), Ministry of Commerce and Industry (MOCI), and Muscat Clearing & Depository. The role supports legal and commercial mortgage creation for Corporate, SME, and Islamic banking customers, and ensures proper documentation handling and compliance. The position also provides backup support to retail PRO functions and coordinates with internal departments to ensure accurate and timely execution of assigned tasks.

Responsibilities

1. Mortgage Coordination & Documentation:

Coordinate the creation of legal mortgages at MOH for Corporate and SME customers (Conventional and Islamic).

Facilitate commercial mortgage creation at MOCI and update the bank s name in company commercial records.

Receive original Mulkiyas, MOH receipts, and mortgage agreements from relevant authorities and branches.

2. External Government Engagement:

Deliver share pledge letters to Muscat Depository and follow up on confirmations.

Complete mortgage processing procedures with MOH and MOCI, ensuring compliance with legal requirements.

Initiate contact with government departments and regulatory bodies as required for any documentation or clarification.

3. Support & Backup Activities:

Provide backup support to Retail mortgage operations when their PRO is on leave.

Assist in mortgage-related file organization, tracking, and physical movement to other branches or locations.

Ensure timely filing, scanning, and safekeeping of documentation in accordance with internal standards.

4. Process Innovation, Automation & Digitalization:

Drive continuous process improvement through innovative, automated, and digital solutions once required

5. Business Control & Governance

Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.

6. Self/People Development & Continuous Learning:

Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.

Requirements

• Omani Nationality only
• Minimum qualification Diploma in Business Administration or a related field; Bachelor's degree preferred.
• Minimum 5 years of experience in banking operations, with strong exposure to retail and corporate loan documentation.