Programming in Oman

<p>Responsibilities</p><p>Strategic Contribution</p><ul><li>Support the line manager in translating the approved business plan and development strategy into executable project plans for assigned projects.</li><li>Manage assigned projects through the full development life cycle and applicable Project stage-gates, preparing the required submissions, evidence and recommendations for approvals.</li><li>Maintain current market, development, construction and tourism-sector knowledge relevant to assigned projects and incorporate relevant insights into project decisions.</li><li>Support the Business development team to establish the projects business opportunities</li></ul><p>Leadership</p><ul><li>Provide day-to-day leadership to project teams, consultants and contractors, setting clear deliverables, monitoring performance and ensuring accountability for agreed outcomes.</li><li>Support the development of Omani project-management capability through coaching, knowledge transfer and effective delegation.</li></ul><p>Organization Structure</p><ul><li>Support the line manager in defining project resourcing requirements and recommend appropriate consultant, contractor and internal-resource arrangements for efficient delivery.</li></ul><p>Budgets and Plans</p><ul><li>Manage project budgets, cash-flow forecasts, schedules and resource plans within approved business cases and phase budgets.</li><li>Monitor financial and schedule performance, identify variances early and recommend corrective actions to the line manager.</li></ul><p>Policies, Systems, Processes &amp; Procedures</p><ul><li>Apply OMRAN policies, stage-gate requirements, Delegation of Authority, project controls and relevant statutory requirements consistently across assigned projects.</li></ul><p>Operational</p><ul><li>Oversee project execution planning across scope, schedule, cost, quality, HSE, risk, procurement, approvals, and handover</li><li>Coordinate design development with Design &amp; Master Planning and Technical Services, ensuring compliance with approved master plans, land-use/GFA parameters, technical standards and infrastructure interfaces.</li><li>Manage consultants, project managers and contractors and ensure timely delivery of agreed outputs, decisions and corrective actions.</li><li>Prepare tender documentation and coordinate procurement activities with Capital Procurement &amp; Contracts and the relevant Tender Committee.</li><li>Administer consultancy and works contracts within delegated authority, including progress certification, claims management, variation control and contractual correspondence.</li><li>Manage project controls and reporting for cost, schedule, progress, risk, change and key decisions, escalating material issues to the line manager.</li><li>Identify project risks and opportunities and ensure appropriate mitigation and response plans are implemented and tracked.</li><li>Coordinate government, utility and other stakeholder approvals required for assigned projects, maintaining effective working relationships with relevant authorities.</li><li>Ensure central HSE requirements are implemented on all assigned sites and that environmental, coastal, archaeological and heritage constraints are appropriately managed.</li><li>Coordinate with Sales &amp; Leasing on product definition, launch readiness, pre-sales requirements, escrow compliance and customer handover for residential components.</li><li>Manage testing, commissioning, snagging, practical completion and handover, ensuring defects are closed and required records are transferred to the relevant operating or asset-management teams.</li><li>Support in-country value and Omanisation objectives through project procurement, contractor engagement and development of Omani talent.</li><li>Provide accurate and timely project information, recommendations and decision papers to the line manager and other governance forums.</li></ul><p>Key Performance Indicators</p><ul><li>Assigned projects delivered within approved cost and schedule parameters.</li><li>Achievement of approved project milestones and stage-gate requirements.</li><li>Accurate and timely project cost, schedule, risk and progress reporting.</li><li>Effective control of variations, claims and project changes.</li><li>Compliance with OMRAN design, technical, procurement and Delegation of Authority requirements.</li><li>Timely achievement of statutory, authority and utility approvals.</li><li>HSE performance with no major safety, environmental or heritage incidents.</li><li>Quality of completed works, including defects at handover and timely close-out.</li><li>Achievement of approved commercial and financial outcomes for assigned projects.</li><li>For residential projects, achievement of agreed launch/pre-sales readiness and customer handover targets.</li><li>Effective consultant and contractor performance against agreed deliverables.</li><li>Contribution to Omanisation, knowledge transfer and ICV objectives.</li></ul><p>Authorities</p><p>Decision-making authority extends to assigned projects and workstreams within approved budgets, contracts and the Company's Delegation of Authority. Matters outside delegated limits, including material scope, budget, phasing or land-use changes, are referred to the line manager and relevant governance authorities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering, Construction Management, Architecture, Quantity Surveying, Real Estate, Project Management or a related discipline.</li><li>A minimum of 8 years of relevant development/project-management experience, including responsibility for complex real-estate, tourism, hospitality, residential or mixed-use projects.</li><li>Strong working knowledge of property development and the full project life cycle from concept and feasibility through design, procurement, construction and handover.</li><li>Experience in building, utilities and infrastructure components of development projects.</li><li>Demonstrated experience managing consultants and contractors, including cost, contract, claims and variation matters.</li><li>Experience in stage-gated, PMO-driven or matrix delivery environments is preferred.</li><li>PMP, chartered status or equivalent professional qualification is an advantage.</li></ul><p>Key Skills &amp; Competencies</p><p>Functional</p><ul><li>Strong project planning, programming and delivery-management capability.</li><li>Sound commercial and cost-management knowledge, including budget control, contracts, claims and variations.</li><li>Ability to interpret project financial information, business cases and key commercial indicators.</li><li>Strong risk, issue and change-management capability.</li><li>Working knowledge of design management, construction, infrastructure and project handover.</li><li>Ability to coordinate multidisciplinary teams and operate effectively within governance and delegated-authority frameworks.</li></ul><p>Behavioral</p><ul><li>Strong communication, stakeholder-management and negotiation skills.</li><li>Delivery-focused, commercially aware, organised and able to manage multiple priorities under pressure.</li><li>High standards of accountability, integrity and accuracy in reporting.</li></ul><p>Key Relationships</p><p>Internal</p><ul><li>Development PMO, Design &amp; Master Planning and Technical Services.</li><li>Capital Procurement &amp; Contracts, Finance, Legal/GRC and HSE.</li><li>Sales &amp; Leasing, Asset Management, Commercial and other relevant OMRAN functions.</li></ul><p>External</p><ul><li>Project management consultants, designers, engineers, cost consultants, contractors and specialist advisers.</li><li>Municipality, utility providers, relevant ministries and other government authorities.</li><li>Customers, community representatives and other project stakeholders, as applicable.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><b>Brief Posting Description </b></p> <p>The Senior HSE &amp; Emergency Response Specialist is responsible for supporting the implementation and continual improvement of Health, Safety, Environment (HSE), Emergency Response, Fire Protection, and Environmental Management programs across mining operations, process plant facilities, workshops, warehouses, camps, and associated infrastructure.</p> <p>The role provides technical expertise in occupational health and safety, process plant safety, mining safety, emergency preparedness, firefighting, rescue operations, incident investigation, contractor management, and environmental compliance. The position ensures operational activities are conducted safely and in compliance with company standards, regulatory requirements, and international best practices while maintaining emergency response readiness across all MMC operations.</p> <p>Detailed Description </p> <p>MINING &amp; PROCESS PLANT HSE MANAGEMENT</p> <p>Support implementation and continual improvement of the Company's HSE Management System.</p> <p>Conduct HSE inspections and audits across open-pit mining operations, crushing plants, process plants, workshops, warehouses, laboratories, fuel storage facilities, and camps.</p> <p>Monitor compliance with company HSE procedures, permit-to-work systems, and regulatory requirements.</p> <p>Participate in Hazard Identification (HAZID), Job Safety Analysis (JSA), Task Risk Assessments (TRA), and Critical Risk Management processes.</p> <p>Monitor safe operation of mining equipment, haul roads, crushers, conveyors, stackers, reclaimers, mills, screening plants, and associated facilities.</p> <p>Support implementation of critical controls for mobile equipment, working at height, confined space entry, lifting operations, energy isolation (LOTO), and blasting activities.</p> <p>Conduct workplace exposure assessments related to dust, chemical exposure, noise, vibration, heat stress, and occupational health hazards.</p> <p>Review contractor activities and monitor contractor HSE compliance.</p> <p>Support operational departments in developing safe work procedures and risk mitigation measures.</p> <p>Promote a proactive safety culture through field engagement, coaching, and leadership interaction.</p> <p>PROCESS SAFETY MANAGEMENT</p> <p>Support process safety management activities within crushing, screening, ore handling, beneficiation, and processing facilities.</p> <p>Participate in process hazard reviews and risk assessments.</p> <p>Monitor implementation of process safety controls and operational safeguards.</p> <p>Assist in identifying potential process safety risks associated with equipment failures, fires, explosions, chemical releases, and loss of containment events.</p> <p>Participate in Management of Change (MOC) reviews.</p> <p>Support emergency shutdown and business continuity planning activities.</p> <p>INCIDENT INVESTIGATION &amp; REPORTING</p> <p>Lead or participate in investigations of all incidents, injuries, near misses, property damage, process safety events, environmental incidents, and dangerous occurrences.</p> <p>Conduct root cause analysis and develop preventive and corrective actions.</p> <p>Track and monitor action items until closure.</p> <p>Prepare comprehensive investigation reports and lessons-learned communications.</p> <p>Analyze trends and recommend improvement initiatives.</p> <p>EMERGENCY RESPONSE &amp; FIRE PROTECTION</p> <p>Respond to emergencies including fires, medical emergencies, rescue incidents, equipment failures, chemical releases, and environmental incidents.</p> <p>Perform industrial firefighting activities involving fixed plant facilities, mobile equipment, fuel storage areas, workshops, and buildings.</p> <p>Conduct rescue operations including vehicle extrication, confined space rescue, rope rescue, and recovery operations.</p> <p>Participate in mine rescue activities when required.</p> <p>Coordinate emergency response activities during operational incidents.</p> <p>Maintain readiness of emergency response facilities and resources.</p> <p>Provide Emergency First Aid and CPR as required.</p> <p>Support emergency evacuation and emergency communications during incidents.</p> <p>EMERGENCY PREPAREDNESS</p> <p>Develop, review, and update Emergency Response Plans (ERP) for mining and process plant operations.</p> <p>Conduct emergency drills and simulations for:</p> <p>Mine emergencies</p> <p>Process plant incidents</p> <p>Fire scenarios</p> <p>Chemical spills</p> <p>Confined space rescue</p> <p>Medical emergencies</p> <p>Vehicle accidents</p> <p>Environmental emergencies</p> <p>Evaluate drill effectiveness and implement improvement actions.</p> <p>Coordinate with Civil Defence, Ambulance Services, hospitals, and other external emergency organizations.</p> <p>Support emergency response training and competency management programs.</p> <p><br></p> <p><b>Education: </b></p> <p> Bachalor s Degree in Health and Safety, Fire and Safety, or a related discipline required.</p> <p>Certifications: </p> <p> NEBOSH - IGC / IOSH Managing Safely is mandatory</p> <p>Following certifications are added advantages.</p> <p> NEBOSH International Diploma</p> <p> </p> <p> Incident Investigation Certification</p> <p> </p> <p> Industrial Firefighting Certification</p> <p> </p> <p> Emergency Response &amp; Rescue Certification</p> <p> </p> <p> Mine Rescue Certification</p> <p> </p> <p> First Aid &amp; CPR Certification</p> <p> </p> <p> Hazardous Materials (HazMat) Response Certification</p> <p> </p> <p> Confined Space Rescue Certification</p> <p> </p> <p> Incident Command System (ICS) Training</p> <p> </p> <p><b>Experience: </b></p> <p> Minimum 7 years of HSE and Emergency Response experience in mining, mineral processing, metals, cement, heavy industry, or oil &amp; gas sectors.</p> <p> </p> <p> Minimum 3 years in open-pit mining and/or mineral processing operations.</p> <p> </p> <p> Experience in emergency response planning and firefighting operations.</p> <p> </p> <p> Experience conducting incident investigations and risk assessments.</p> <p><br></p>

<p>We are seeking a dynamic Training & Development Officer to join our Front of House Operations team in Muscat. This role is pivotal in enhancing the skills and performance of our restaurant staff, ensuring exceptional customer service and operational excellence. Responsibilities: 1. Training & Development: -Conduct Training Needs Analysis (TNA) to identify operational and service gaps. -Design and deliver induction, orientation, and onboarding programs for new hires. -Develop training materials, presentations, SOP guides, assessment tools, and training manuals. -Facilitate classroom, practical, and on-the-job training programs. -Conduct refresher training sessions on service standards, food safety, and operational procedures. -Coordinate cross-training initiatives to enhance workforce flexibility and succession planning. -Support the implementation of new company initiatives, menu launches, and operational changes. 2. FOH & Restaurant Operations Training -Train employees on restaurant service standards and guest engagement techniques. -Ensure team compliance with restaurant SOPs and brand standards. -Conduct product knowledge training covering food, beverages, promotions, and menu specifications. -Train staff on reservation management, POS systems, cash handling, and customer service protocols. -Coach supervisors and team leaders on leadership and people management skills. -Monitor service delivery and provide corrective coaching where required. 3. Performance Management -Evaluate employee performance through assessments, observations, and service audits. -Maintain employee training records and competency matrices. -Track individual development plans and follow up on training effectiveness. -Recommend development programs for high-potential employees. -Provide coaching and mentoring to improve operational performance. 4. Compliance & Quality Assurance -Ensure adherence to food safety, hygiene, HACCP, and occupational health & safety standards. -Conduct compliance audits and mystery guest evaluations. -Monitor implementation of company policies and procedures. -Support quality improvement initiatives to enhance guest satisfaction. 5. Reporting & Administration -Maintain an updated annual training calendar. -Prepare monthly training reports and KPI dashboards. -Monitor training attendance, completion rates, and certification records. -Manage training budgets, schedules, venues, and training resources. -Coordinate with restaurant managers and department heads regarding training requirements.</p><p>- Bachelor's degree in Hospitality, Human Resources, Education, or a related field. - Proven experience in training and development within the restaurant or hospitality industry, specifically with Front of House operations. - Excellent communication and presentation skills to effectively engage and motivate staff. - Strong organizational skills with the ability to manage multiple training initiatives simultaneously. - Knowledge of training methodologies and instructional design. - Ability to work collaboratively with diverse teams and adapt to a fast-paced environment. - Passion for enhancing customer service and staff development. -3-5 years of experience in restaurant, hospitality, or F&B operations. -Minimum 3 years of experience in training and development. -Experience in multi-unit restaurant operations is an advantage.</p>

<p>Develop and execute a strategic roadmap for the optimal utilization of OCI and AWS resources, aligning with the organization s business goals and technology objectives. Collaborate with senior leadership to define and refine the cloud strategy, ensuring that OCI and AWS resources are leveraged effectively to meet scalability, performance, and cost-efficiency targets. Analyse industry trends, best practices, and emerging technologies in the cloud space to provide insights and recommendations for enhancing the organization s cloud infrastructure. Establish governance frameworks, policies, and procedures to ensure compliance with security, regulatory, and data protection requirements. Act as a liaison between technical teams, business stakeholders, and executive management, translating technical concepts into actionable insights for informed decision-making.Performance Management &amp; KPI Tracking. Design, deploy, and manage OCI and AWS environments, including compute, storage, networking, and security components, following best practices and architectural guidelines. Configure and maintain automated infrastructure provisioning, scaling, and management using infrastructure as Code (IaC) tools such as Terraform, Cloud Formation, or equivalent. Monitor and optimize the performance, availability, and cost of OCI and AWS resources, proactively identifying and addressing bottlenecks, vulnerabilities, and areas for improvement. Implement and manage security controls, including identity and access management (IAM), encryption, network security, and compliance monitoring. Troubleshoot and resolve complex technical issues related to cloud infrastructure, collaborating with cross-functional teams and vendors as needed. Stay up to date with OCI and AWS updates, releases, and service offerings, evaluating their applicability and potential benefits for the organization. Mentor and guide junior members of the Cloud Operations team, providing technical expertise and fostering a culture of knowledge sharing and continuous learning. Collaborate with HR and management to develop training programs, workshops, and resources to enhance the cloud skills and knowledge of team members. Foster effective communication and collaboration across cross-functional teams, ensuring that cloud-related initiatives align with broader organizational objectives. Participate in the recruitment and onboarding of new team members, contributing to the selection process and providing technical guidance during the integration phase. Act as a point of contact for stakeholders, promoting a customer-centric approach to problem-solving and addressing inquiries and concerns in a timely and professional manner.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualification Bachelor s degree in Computer Science, Information Technology, or a related field; Master s degree preferred. Certification Relevant cloud certifications such as Oracle Cloud Infrastructure (OCI) Certified, AWS Certified SysOps Administrator, or equivalent. Experience 5 7 years of experience in strategy execution, business performance tracking, or PMO roles. Exposure to KPI governance and strategic reporting in ICT or service-based organizations preferred. Skills At least 5 years of equivalent work experience as a Cloud Engineer-OCI or similar role. Proven experience in designing, deploying, and managing complex cloud environments using OCI and AWS services. Strong understanding of infrastructure as code (IaC) principles and tools, automation, and DevOps practices. Proficiency in scripting languages such as Python, PowerShell, or Bash. Demonstrated ability to lead technical projects, mentor team members, and collaborate effectively across functional areas. Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.</p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Prévisionniste traffic et maintenance CFM56 F/H</p><br><br><p>CDI</p><br><br><p>Ingénieur &amp; Cadre</p><br><br><p>Temps complet</p><br><br><p>Vous êtes prêt-e à décoller avec nous ? Rejoignez l'équipe Safran Aircraft Engines : leader mondial dans la conception, la fabrication et la maintenance de moteurs d'avions civils et militaires. Ensemble, nous façonnons un avenir durable pour l'aviation et permettons à nos clients de voler en toute sécurité.<br>Au sein de la Direction Prévisions Rechanges, l'équipe analyses et prévisions chiffre d'affaires rechanges a en charge le suivi et l'analyse des ventes de pièces de rechange ainsi que la prévision du chiffre d'affaires à court (3 mois), moyen (5 ans) et long terme (20 ans). Ces activités requièrent une analyse fine du marché des Narrow Body, ainsi qu'une bonne connaissance de l'activité des ateliers de maintenance mondiaux. L'analyse des données disponibles dans les bases Safran, la captation d'informations terrain, ainsi que l'utilisation d'outils d'analyse de data et de modèles statistiques permettent l'atteinte des objectifs.<br>L'équipe analyses/prévisions chiffre d'affaires est actuellement composée de 5 personnes. Les différentes missions sont réparties au sein de l'équipe.<br>Les activités principales de l'analyste / prévisionniste chiffre d'affaires sont les suivantes :<br>• Analyses de données et prévisions :<br>o La collecte, la mise en forme et l'exploitation de données (trafic mondial, retraits, livraisons avions, utilisations avions, données moteurs, ventes, suivi du carnet de commandes, prévisions de shop visit par clients, ventes de pièces used, comportements clients, …) en utilisant les logiciels de Data analyse Dataiku et de visualisation PowerBI.<br>o L'analyse des données, la compréhension du marché (airlines, shops, avionneurs)<br>o La prévision de déposes pour shop visit de la flotte mondiale CFM56, en utilisant le modèle statistique de déposes pour SV développé par l'équipe Fleet data, et en prévoyant l'évolution des principaux paramètres drivant le comportement de la flotte (trafic, livraisons, retraits, stockages, utilisation, ….)<br>o Les études d'impact particulières de comportement client, d'analyse de la concurrence;<br>o Le reporting périodique requis, pour l'horizon moyen terme, au travers de la mise en place d'indicateurs et de dashboards.<br>• Interfaces / collaborations :<br>o Travail en collaboration avec les équipes des différentes Directions de Safran (Fleet data, marketing, Programmes, services relations clients (CSPM, FSE…), via l'animation et le pilotage de réunions thématiques.<br>o Travail avec GE (General Electric) qui réalise des activités et analyses équivalentes à l'équipe Safran : Partage de nos analyses, compréhension du marché, pratiques de modélisation et prévisions.<br>• Plan de progrès : Le.la prévisionniste / Analyste est acteur sur des actions d'amélioration continue des activités du périmètre de l'équipe et du département.</p><br><br><p>Quelques missions peu fréquentes à l'international</p><br><br><p>• Rigueur, esprit de synthèse et d'analyse<br>• Fortes compétences en analyse de données et visualisation. L'utilisation des outils Dataiku et PowerBI est nécessaire pour le poste, mais une formation interne est envisageable et facilement accessible pour une personne motivée.<br>• Le poste nécessite l'utilisation de Python à un niveau intermédiaire<br>• Aptitude au travail en équipe et en transversal<br>• Maîtrise des outils bureautiques<br>• Anglais courant pour des calls et des ateliers de travail avec GE ou des clients</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Leading Quality Assurance Team<br>• Trains team members and managers on problem solving, process improvement and strategic planning techniques<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.<br>• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in quality assurance.<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, general managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing quality assurance goals</strong></p> <ul> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Directs property quality efforts to address critical customer requirements.</li> <li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li> </ul> <p><strong>Leading quality assurance team</strong></p> <ul> <li>Trains team members and managers on problem solving, process improvement, and strategic planning techniques.</li> <li>Develops systems to enable employees to understand guest satisfaction results.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> <li>Coaches managers on adopting the Total Quality Management leadership style.</li> <li>Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.</li> <li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.</li> </ul> <p><strong>Managing quality tools</strong></p> <ul> <li>Ensures that management practices at all levels are aligned with quality tools.</li> <li>Uses data collection methods to compile, display, track, and analyze defect trends.</li> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes issues and identifies trends.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> <li>Ensures employees are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in quality assurance.</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li> <li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.</li> <li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Leading Quality Assurance Team<br>• Trains team members and managers on problem solving, process improvement and strategic planning techniques<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.<br>• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in quality assurance.<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary<\/h4>\n<p>Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR<\/li>\n<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<p><strong>Managing spa operations and budgets<\/strong><\/p>\n<ul>\n<li>Selects vendors for spa retail operations and manages contract agreements.<\/li>\n<li>Oversees retail product research, product selection and purchasing, product display.<\/li>\n<li>Manages supply inventories and purchasing control, including uniforms.<\/li>\n<li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<\/li>\n<li>Maintains cleanliness of spa and related areas and equipment.<\/li>\n<\/ul>\n\n<p><strong>Managing spa sales and marketing strategy<\/strong><\/p>\n<ul>\n<li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<\/li>\n<li>Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<\/li>\n<li>Ensures spa services are included in all property-related marketing and advertising.<\/li>\n<li>Identifies and recommends new products and product enhancements to remain competitive in the market.<\/li>\n<\/ul>\n\n<p><strong>Managing spa revenue management strategy<\/strong><\/p>\n<ul>\n<li>Monitors and manages the payroll function.<\/li>\n<li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<\/li>\n<li>Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<\/li>\n<\/ul>\n\n<p><strong>Ensuring and delivering exceptional customer service<\/strong><\/p>\n<ul>\n<li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<\/li>\n<li>Empowers employees to provide excellent customer service.<\/li>\n<li>Strives to improve service performance.<\/li>\n<\/ul>\n\n<p><strong>Conducting human resources activities<\/strong><\/p>\n<ul>\n<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<\/li>\n<li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<\/li>\n<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<\/li>\n<li>Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<\/li>\n<li>Administers the performance appraisal process for direct report managers.<\/li>\n<li>Develops business goals and creates appropriate development plans.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<\/li>\n<li>Celebrates successes and publicly recognizes the contributions of team members.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>STAGE – Augmentation de l'intégrité GNSS par l'utilisation des mesures&nbsp;radioaltimétriques F/H</p><br><br><p>Stage</p><br><br><p>6 mois</p><br><br><p>Etudiant</p><br><br><p>Temps complet</p><br><br><p>Une centrale inertielle est un équipement dont le but est de fournir à chaque instant sa position, sa vitesse et son orientation. Elle est constituée entres autres :<br>• De capteurs inertiels (gyromètres et accéléromètres) permettant d'estimer la quantité de mouvement subie par le porteur,<br>• De capteurs non-inertiels (baromètre, odomètre, loch, récepteur GNSS, caméra, …) améliorant la localisation du porteur à l'aide d'un algorithme de fusion de données (généralement un Filtre de Kalman Etendu).<br>L'objectif du stage est d'étudier des méthodes permettant de tirer bénéfice des mesures d'un radio-altimètre (RA) dans une navigation intègre aéronautique.<br>Le stage comprendra les étapes suivantes : <br>• Recherche bibliographique sur l'intégration d'un RA dans un algorithme de contrôle d'intégrité d'une navigation hybride GNSS,<br>• Prise en main du simulateur de navigation inertielle,<br>• Spécification et codage des modifications à apporter à l'algorithme d'intégrité,<br>• Définition des scénarios de tests,<br>• Etude en simulation des algorithmes d'intégrité GNSS+RA.</p><br><br><p>Ce que nous vous offrons :<br>• Un environnement de travail dynamique et stimulant où les défis techniques et de collaboration multi-équipes se côtoient quotidiennement.<br>• L'opportunité de travailler sur des technologies de pointe et de contribuer à des innovations qui feront la différence.<br>• Un accompagnement dans votre montée en compétences et connaissances,<br>• Une équipe passionnée et collaborative qui valorise l'excellence et l'épanouissement personnel.<br>Curiosité, autonomie, passion des technologies de pointe et esprit d'équipe sont les moteurs de votre réussite.<br>Prêt(e) à relever le défi ? Rejoignez-nous pour façonner la navigation de demain !</p><br><br><p>Compétences techniques : Architecture système, Algorithmes, Matlab, Python, langage C.<br>Qualités requises : Autonomie / Intérêt pour la Navigation / Créativité / Capacité d'analyse / Force de proposition.<br>Formation : Ingénieur généraliste (en 2ème ou 3ème année) avec une bonne connaissance de Matlab/Python, traitement du signal, automatique.<br>Contraintes particulières liés au poste : Résultats du stage confidentiel entreprise<br>Niveau d'anglais : Intermédiaire</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The Sales Manager at voco Muscat Al Mouj is responsible for driving revenue through proactive sales efforts, relationship building, and market development. This role requires a strategic, motivated, and results-driven individual to manage a portfolio of corporate, MICE, government, or leisure accounts, depending on business needs. The Sales Manager plays a key role in achieving revenue goals and maintaining the hotel’s brand presence in the local and international markets, in line with IHG standards.</span></span></p><br><span><span>• </span></span><span><span>Develop and implement sales strategies to achieve revenue targets across assigned market segments.</span></span><br><span><span>• </span></span><span><span>Actively source and maintain relationships with existing and potential clients to generate business opportunities.</span></span><br><span><span>• </span></span><span><span>Conduct client visits, sales calls, site inspections, and participate in industry events to promote the hotel’s offerings.</span></span><br><span><span>• </span></span><span><span>Prepare and deliver proposals, contracts, and presentations tailored to client requirements.</span></span><br><span><span>• </span></span><span><span>Maintain an up-to-date knowledge of market trends, competitor activities, and customer behaviours.</span></span><br><span><span>• </span></span><span><span>Collaborate with the Revenue and Marketing teams to develop promotional packages, campaigns, and pricing strategies.</span></span><br><span><span>• </span></span><span><span>Accurately maintain sales reports, client databases (such as Delphi, Opera Sales &amp; Catering), and sales activity logs.</span></span><br><span><span>• </span></span><span><span>Achieve monthly, quarterly, and annual individual and team targets as set by the Director of Sales &amp; Marketing.</span></span><br><span><span>• </span></span><span><span>Handle customer inquiries promptly and professionally, ensuring customer satisfaction and loyalty.</span></span><br><span><span>• </span></span><span><span>Support the development of junior sales team members and share best practices across the department.</span></span><br><span><span>• </span></span><span><span>Ensure all activities comply with IHG policies, local regulations, and brand standards.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Business, Hospitality, Sales, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of proven sales experience in a 4- or 5-star hotel environment.</span></span><br><span><span>• </span></span><span><span>Strong understanding of the Muscat/Oman hospitality market and key feeder markets.</span></span><br><span><span>• </span></span><span><span>Demonstrated ability to develop and close business across various segments (Corporate, Government, MICE, or Leisure).</span></span><br><span><span>• </span></span><span><span>Excellent communication, presentation, and negotiation skills.</span></span><br><span><span>• </span></span><span><span>Proficient in MS Office and hotel sales systems (e.g., Opera, Delphi, or IHG-specific platforms).</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<p>Provide prompt and comprehensive nursing care to patients presenting to the Emergency Room (ER). Perform initial patient assessment, triage, and prioritization based on clinical condition. Monitor vital signs, level of consciousness, and changes in patients condition. Administer medications, IV fluids, injections, and emergency treatments as prescribed. Assist physicians during emergency procedures, resuscitation, and critical interventions. Provide care for trauma, medical emergencies, cardiac emergencies, respiratory distress, and other acute conditions. Perform wound care, dressing, catheterization, and other emergency nursing procedures. Assist with CPR and Advanced Cardiac Life Support (ACLS) during emergencies. Prepare patients for diagnostic tests, procedures, and emergency surgery when required. Operate and monitor emergency equipment, ensuring readiness for immediate use. Maintain accurate patient records, nursing notes, medication charts, and emergency documentation. Communicate effectively with doctors, patients, relatives, and multidisciplinary healthcare teams. Ensure strict infection-control and patient-safety practices. Assist with patient admission, transfer, referral, and discharge procedures. Provide appropriate patient and family education regarding treatment and follow-up care. Maintain emergency supplies, medications, and equipment according to hospital protocols.</p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health and safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health and safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Supports other operational duties such as housekeeping, visual presentation standards, etc., as assigned by the store management team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. principles: Smile, Eye contact, Thank you.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures, and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health and safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands, and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries, illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Support other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures, and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands, and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>

<p><h4>Position objective</h4> <p>The position is responsible for generating sales and delivering customer service at its best.<br> Supports other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the store management team.</p> <h4>Key responsibilities</h4> <h4>Hospitality and guest service</h4> <ul> <li>Provides important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.</li> <li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.</li> <li>Delivers consistent and outstanding guest service through friendly attitude, attentive behavior, and strong product knowledge.</li> <li>Enhances the guest experience by following the S.E.T. principles: Smile, Eye Contact, Thank You.</li> <li>Uses proper procedures to ensure the accuracy of every order for every guest.</li> <li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.</li> <li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.</li> <li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.</li> <li>Listens carefully to guests and apologizes for the experience in the case of a complaint.</li> </ul> <h4>Store operations</h4> <ul> <li>Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.</li> <li>Prepares all products as required, following the order monitor to ensure the accuracy of every order.</li> <li>Communicates showcase and product needs to ensure proper product availability for guests.</li> <li>Regularly takes temperatures of the required products and records in the Time & Temperature Log.</li> <li>Participates in and attends all store meetings and other related functions.</li> <li>Follows all restaurant policies, procedures, and standards.</li> <li>Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.</li> <li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.</li> </ul> <h4>Cashiering</h4> <ul> <li>Receives payment by cash, credit cards, vouchers, or automatic debits.</li> <li>Issues receipts, refunds, or change to the customers correctly.</li> <li>Counts money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.</li> <li>Maintains clean and orderly checkout areas.</li> </ul> <h4>Health & safety</h4> <ul> <li>Works in compliance with occupational health and safety legislation.</li> <li>Knows, understands, and follows safe work practices and procedures.</li> <li>Uses or wears personal protective equipment or clothing as required.</li> <li>Reports all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.</li> <li>Does not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.</li> </ul></p><p></p>