وظائف فني كمبيوتر - مسقط سلطنة عمان

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary: Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations. Key Responsibilities: Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines) Perform preventive maintenance and troubleshoot breakdowns Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li><li>Preferred Experience: Experience as a kitchen equipment technician in a five-star hotel Experience in canteen or catering company environments</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintenance, repair, and basic MEP work to ensure smooth kitchen operations.</p><p>Key Responsibilities:</p><ul><li>Maintain and repair kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines)</li><li>Perform preventive maintenance and troubleshoot breakdowns</li><li>Handle electrical (DB, wiring, sockets, breakers), plumbing (water lines, drainage, grease traps), and mechanical/HVAC (FCU) tasks</li><li>Attend breakdown calls, maintain service records, and adhere to safety and hygiene standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma/ITI in Electrical or Mechanical field</li><li>3 5 years of relevant experience</li><li>Strong knowledge of kitchen equipment and MEP systems</li><li>Good troubleshooting skills</li></ul><p>Preferred Experience:</p><ul><li>Experience as a kitchen equipment technician in a five-star hotel</li><li>Experience in canteen or catering company environments</li></ul><p></p></section>

<p>We are looking for an experienced and skilled Mobile Phone Repair Technician Multi-Brand to join a mobile phone repair and service business in Oman. The ideal candidate should have strong hands-on experience in diagnosing, troubleshooting, servicing, and repairing smartphones across different brands and models. The candidate should be capable of independently handling repair jobs from diagnosis to completion while maintaining good quality and customer service.</p><p>Key Responsibilities</p><ul><li>Diagnose and troubleshoot mobile phone hardware and software problems.</li><li>Repair smartphones from multiple brands and models, including Android and iOS devices.</li><li>Handle common repairs such as display, battery, charging port, speaker, microphone, camera, buttons, and other component replacements.</li><li>Perform motherboard/PCB-level troubleshooting and repair, where applicable.</li><li>Carry out soldering and micro-soldering work with proper care and precision.</li><li>Identify faulty components and perform appropriate component/IC replacement.</li><li>Handle software-related issues such as OS problems, updates, resets, and troubleshooting.</li><li>Safely disassemble and reassemble mobile devices without causing additional damage.</li><li>Test repaired devices thoroughly before handing them over to customers.</li><li>Maintain proper care of tools, equipment, spare parts, and customer devices.</li><li>Keep the repair area clean and organized.</li><li>Provide basic technical guidance to customers regarding device issues and maintenance.</li><li>Follow proper safety procedures while handling electronic components and repair equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills &amp; Experience</h2><ul><li>2 to 7 years of hands-on experience in mobile phone repair.</li><li>Experience working with multiple mobile brands and models .</li><li>Strong knowledge of smartphone hardware and software.</li><li>Good troubleshooting and fault-diagnosis skills.</li><li>Experience in soldering/micro-soldering and PCB repair is highly preferred.</li><li>Ability to work independently with minimum supervision.</li><li>Good attention to detail and commitment to quality.</li><li>Willingness to relocate and work in Oman .</li></ul><h2>Educational Qualification</h2><ul><li>ITI / Diploma in Electronics, Electrical, Electronics &amp; Communication, or a related technical field is preferred.</li><li>Candidates with strong relevant hands-on mobile repair experience may also be considered irrespective of formal qualification.</li></ul><p>This is an opportunity to join a growing mobile repair business in Oman. Candidates who are technically strong, responsible, and genuinely passionate about mobile phone repair are encouraged to apply.</p>

<p><b>Industrial Electrical Technician Responsibilities:</b></p><ul><li>knowledgeable and technical experience about CNC and PLC details.</li><li>Troubleshoot malfunctions of any electrical system must make inspections and assess potential problems and recommend changes or upgrades to electrical systems to increase productivity and functionality.</li><li>Perform regular tests to new and existing electrical systems equipment and machinery both to spot potential problems and to ensure that systems are operating at their highest possible levels of functionality.</li><li>knowledge in Problem Solving Process and Root cause analysis.</li><li>Provide regular scheduled electrical mechanical monitoring Activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>ITI/Diploma Candidates with Good experience 3-5 years in any Engineering company.</li><li>Diploma in Electrical and Electronics Engineering</li><li>Good Verbal &amp; written communication skills in English with problem solving.</li></ul>

<p>Job Description: Hands-on development on a live production SaaS platform. The role covers end-to-end feature delivery, API design, database schema, business logic, and the frontend built on top of it. The focus is backend, with full ownership of features from specification through to production. Responsibilities: Design, build and maintain REST APIs and backend services in production Design and evolve database schema — tables, constraints, indexes, migrations Develop frontend interfaces for delivered features (React / Next.js) Integrate third-party APIs and external services Write and review database migrations before they reach production Debug and resolve production issues Deploy, monitor and maintain delivered work Short release cycles, direct ownership of shipped features, and involvement across the full stack of the product.</p><p>• 2+ years building production backend systems — REST APIs, authentication, integrations, background jobs • Strong in at least one modern backend stack: Python, Node.js, Go, Java or similar • Solid relational database skills — schema design, constraints, indexes, migrations. Comfortable writing SQL, not only ORM calls • Frontend ability — React or a modern JavaScript framework, sufficient to build and ship user-facing features • Proven ownership of features from specification through to production • Clear written English • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience Preferred: • Python / FastAPI — the primary backend stack for this role • Next.js / React • PostgreSQL, and Supabase or another Postgres-based BaaS • Row-Level Security • Migration discipline (Alembic or equivalent) • Async programming • Third-party API integration under real constraints • Cloud deployment, monitoring and CI/CD Candidates who have moved into DevOps or platform engineering and no longer write application code daily, or who prefer backend-only roles with no frontend involvement, are unlikely to be a good match. Applicants should state in the first line of their application: the backend service they are most proud of — the stack used, what it did, and a repository link if public. Applications that do not include this will not be reviewed.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for maintaining, repairing, and troubleshooting commercial kitchen equipment and carrying out basic electrical, plumbing, and HVAC maintenance to ensure smooth kitchen operations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Repair and maintain kitchen equipment (ovens, fryers, refrigerators, dishwashers, coffee machines, etc.)</li><li>Perform preventive maintenance and troubleshoot equipment breakdowns.</li><li>Handle basic electrical, plumbing, and HVAC (FCU) maintenance.</li><li>Respond to breakdown calls and complete repairs promptly.</li><li>Maintain service records and follow safety and hygiene standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Diploma/ITI in Electrical, Mechanical, or a related field.</li><li>3 5 years of experience in kitchen equipment maintenance.</li><li>Good knowledge of commercial kitchen equipment and MEP systems.</li><li>Strong troubleshooting and problem-solving skills.</li></ul><p><strong>Preferred</strong></p><ul><li>Experience in a five-star hotel, catering company, or industrial kitchen.</li></ul><p></p></section>

<p><h4>Location</h4> <p>Oman, Muscat</p> <h4>Start date</h4> <p>September 2026</p> <h4>Duration</h4> <p>12 months renewable contract</p> <h4>Key responsibilities</h4> <ul> <li>Conduct technical training needs analysis (TNA)</li> <li>Develop, implement, and maintain technical training programs, including detailed training syllabi and course structures</li> <li>Ensure all training programs meet regulatory and compliance requirements and align with industry best practices</li> <li>Manage and continuously review training programs to ensure adherence to LNG regulations and operational standards</li> <li>Develop and implement training policies and procedures</li> <li>Prepare training manuals and deliver approved technical training courses for engineering and maintenance personnel</li> <li>Plan and manage short and long-term training schedules, resources, and budgets</li> <li>Establish KPIs and monitor training effectiveness and performance metrics</li> <li>Maintain and update training materials to ensure alignment with operational requirements</li> <li>Ensure availability and accessibility of training documentation for all stakeholders</li> <li>Assess trainee performance and maintain training records</li> <li>Liaise with external authorities for training approvals and with external training providers</li> <li>Ensure adequate availability of qualified instructors, assessors, and examiners</li> <li>Develop competency frameworks and oversee competency-based training systems</li> <li>Manage training-related contracts, including scope development and lifecycle administration</li> <li>Promote HSE culture and ensure compliance with HSE regulations and training requirements</li> <li>Support competency development initiatives including coaching, mentoring, and succession planning</li> <li>Develop and implement on-the-job training (OJT) frameworks</li> <li>Ensure compliance with company policies and perform additional duties as required</li> </ul> <h4>Required qualifications</h4> <ul> <li>Bachelor's degree in engineering or relevant discipline (Master's preferred)</li> <li>OPITO certified assessor</li> <li>Training of Trainers (TOT) certification</li> <li>10–12+ years of LNG industry experience, including at least 5 years in technical training</li> <li>Experience in engineering training, assessment, and examination</li> <li>Strong knowledge of technical training standards and regulatory requirements</li> <li>Proven ability to develop and manage competency frameworks and training systems</li> <li>Experience working with cross-functional teams in operational environments</li> <li>Strong leadership, coaching, and mentoring capabilities</li> <li>Excellent communication and analytical skills</li> <li>Fluent in written and spoken English</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p>JOB CONTENT </p> <p>Ensures the reliability, availability, and performance of OETC s assets. This role involves developing and optimizing maintenance plans using CMMS and leveraging data from the online condition monitoring system. The engineer ensures alignment with global best practices, including ISO 55001, and collaborates with cross-functional teams to address asset performance issues and enhance maintenance strategies</p> <p> Assist with the development of Asset Performance Framework, Strategies, Objectives, Plans, and Asset Risk Register.</p> <p> Develop, upload, and manage annual maintenance plans in the CMMS, utilizing historical data and asset performance trends to optimize reliability and minimize downtime</p> <p> Assist in the development and implementation of best-practice asset management standards, policies, and procedures in line with ISO 55001 and other global standards</p> <p> Review, validate, and update work orders in the CMMS to ensure accuracy, completeness, and compliance with maintenance schedules</p> <p> Identify and address missing, overdue, or incomplete work orders, ensuring data integrity and timely execution of maintenance tasks</p> <p> Monitor the execution of maintenance activities to ensure compliance with approved plans, schedules, and quality standards</p> <p> Follow up on incomplete or delayed maintenance tasks, coordinating with relevant teams to resolve issues and minimize disruptions</p> <p> Prepare and present maintenance progress reports, highlighting key achievements, challenges, and areas for improvement</p> <p> Work closely with relevant departments, including operations, performance engineering, and field teams, to ensure effective maintenance planning and execution</p> <p> Ensure seamless integration of OLCM data with the CMMS to enable data-driven decision-making</p> <p> Collaborate with performance engineers to analyze asset performance data, identify reliability and asset health risks, and provide input to develop proactive and targeted maintenance strategies</p> <p> Highlight performance-related concerns and incorporate them into maintenance plans to address potential risks and improve asset reliability</p> <p> Provide feedback to performance engineers on maintenance outcomes to support continuous improvement and innovation in asset management practices</p> <p> Contribute to continuous improvement initiatives by identifying opportunities to enhance maintenance planning, execution, and asset performance</p> <p> Contribute to the preparation of business and work plans to achieve technical deliverable</p> <p> Manage and review critical spares requirements, coordinating with procurement and inventory teams to ensure the timely availability of resources, tools, and spare parts, minimizing downtime during maintenance activities</p> <p> Contributes to continuous improvement and innovation in optimized asset maintenance plans.</p> <p> Adhere to the Company s health, safety, environmental and security policies always and immediately report violations of these policies to OETC health, safety &amp; environment representatives;</p> <p> Knowledge and Understanding of Asset Management, HSE Management System and IT Security Standard Requirements according to ISO55001, ISO 14001, ISO45001 and ISO 27001 to carry out the assigned duties as per the roles and responsibilities matrix.</p> <p>Job Qualifications and Experience</p> <p>Minimum Qualifications</p> <p> Bachelor s degree in electrical Power Engineering or equivalent </p> <p>Professional Experience </p> <p> 5+ years business experience in the utility of Transmission business</p> <p> </p> <p> </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b><br></b></span></div><div><span ><b>SES - Now Hiring – API CNC &amp; Manual Machinists</b></span></div><div><span ><b><br></b></span></div><div><span ><b>Seeking experienced and motivated API CNC Machinists and Manual Machinists to join our manufacturing workshop.</b></span></div><div><span ><br></span></div><div><span ><b>Job Requirements:</b></span></div><div><span ><br></span></div><div><span >• Experience: 1–5 years in metal machining.</span></div><div><span ><br></span></div><div><span >• Work Environment: Metal turning and shaping workshop.</span></div><div><span ><br></span></div><div><span >• Skills &amp; Qualifications:</span></div><div><span ><br></span></div><div><span >o Ability to read and write English.</span></div><div><span ><br></span></div><div><span >o Ability to read and interpret engineering/workshop drawings.</span></div><div><span ><br></span></div><div><span >o Proficient in the use of precision measuring instruments (e.g., vernier callipers, micrometers, gauges).</span></div><div><span ><br></span></div><div><span >o Experience operating CNC and/or conventional machine tools.</span></div><div><span ><br></span></div><div><span >o Experience in machining API wellhead and oilfield equipment is preferred.</span></div><div><span ><br></span></div><div><span >Interested candidates are invited to submit their CV to …Adnan@safewayengineering.com</span></div><div><span ><br></span></div><div><span >HIS</span></div><div><span ><br></span></div><div><span >Required for employment – ​​CNC machine operators and manual operation technicians (API)</span></div><div><span ><br></span></div><div><span >SES is seeking experienced CNC (API) machine operators and manual machine operators to work in its metal fabrication workshop.</span></div><div><span ><br></span></div><div><span ><b>Job requirements:</b></span></div><div><span ><br></span></div><div><span >• 1 to 5 years of experience in operating metalworking machinery.</span></div><div><span ><br></span></div><div><span >• Proficiency in reading and writing English.</span></div><div><span ><br></span></div><div><span >• The ability to read engineering drawings.</span></div><div><span ><br></span></div><div><span >• Proficiency in using precision measuring instruments.</span></div><div><span ><br></span></div><div><span >• Experience in operating CNC machines and/or conventional machines.</span></div><div><span ><br></span></div><div><span >• Experience in manufacturing wellhead equipment and oil and gas equipment according to API standards is preferred</span></div></div></section>

<p>B.Sc. in Cardiac Technology</p><p><strong>Desired Candidate Profile</strong></p><p>B.Sc. in Cardiac Technology</p><p>Minimum 2 Years of experience</p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Job identification</h4> <p>33650</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>04/27/2026 01:12 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 01:12 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33650</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>04/27/2026 01:12 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 01:12 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33378</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/18/2026 02:16 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>11/30/2026 02:16 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33378</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/18/2026 02:16 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>11/30/2026 02:16 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33475</p> <h4>Job category</h4> <p>Paramedical</p> <h4>Posting date</h4> <p>05/31/2026 10:32 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 10:32 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>