وظائف Active Directory

<p><strong>Job Summary</strong></p><p>The Senior Infrastructure Specialist manages enterprise IT infrastructure, ensuring secure, reliable, and highly available server, cloud, storage, and Microsoft environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage IT infrastructure and server operations.</li><li>Administer Active Directory, Microsoft 365, SharePoint, and virtualization.</li><li>Implement infrastructure security and patch management.</li><li>Conduct vulnerability assessments and remediation.</li><li>Monitor infrastructure performance and incidents.</li><li>Support disaster recovery and maintain documentation.</li></ul><p>&nbsp;</p><p><strong>Qualification</strong></p><ul><li>Bachelor's Degree in Computer Science or equivalent.</li><li>Professional certifications preferred.</li></ul><p>&nbsp;</p><p><strong>Experience &amp; Skills</strong></p><ul><li>Minimum 5–8 years of infrastructure administration experience.</li><li>Strong knowledge of Windows Server, Active Directory, VMware/Hyper-V, Microsoft 365, cloud platforms, infrastructure security, scripting, and troubleshooting.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Design and implement complete IT infrastructure setup (LAN/WAN/Wi-Fi). Install, configure, and maintain servers (Windows/Linux). Manage Active Directory, DNS, DHCP, VLAN, Group Policies. Configure and maintain firewall, VPN, and network security. Setup and manage email systems (Microsoft 365 / Google Workspace). Implement data backup and disaster recovery solutions. Configure NAS/SAN storage and monitor capacity. Setup CCTV systems, NVR, and power backup coordination. Install and manage printers, scanners, and biometric systems. Monitor system performance and ensure high availability. Troubleshoot hardware, network, and server issues. Coordinate with vendors for procurement and AMC management. Ensure IT security compliance and regular patch updates. Maintain IT documentation and asset inventory.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelors degree in IT / Computer Science / IT Engineering</li><li>Certifications in CCNA , Microsoft Certified , VMware Certification</li><li>Immediate candidates preferred.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role &amp; responsibilities Design and implement complete IT infrastructure setup (LAN/WAN/Wi-Fi). Install, configure, and maintain servers (Windows/Linux). Manage Active Directory, DNS, DHCP, VLAN, Group Policies. Configure and maintain firewall, VPN, and network security. Setup and manage email systems (Microsoft 365 / Google Workspace). Implement data backup and disaster recovery solutions. Configure NAS/SAN storage and monitor capacity. Setup CCTV systems, NVR, and power backup coordination. Install and manage printers, scanners, and biometric systems. Monitor system performance and ensure high availability. Troubleshoot hardware, network, and server issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Preferred candidate profile Networking:TCP/IP, VLAN, Routing, Switching Firewall: FortiGate / Sophos / SonicWall (preferred) Server: Windows Server 2016/2019/2022 Virtualization: VMware / Hyper-V 5 to 8 years of the relevant experience in managing the site independently. Should have an active passport. Kindly share your resumes at EMAIL_ADDRESS</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Infrastructure and Systems Engineer is responsible for designing, implementing, maintaining, and optimizing the organization's IT infrastructure and systems to ensure high availability, security, reliability, and performance of business operations.</p><p>Key Responsibilities</p><ul><li>Design, implement, and maintain IT infrastructure including servers, storage systems, virtualization platforms, and network services.</li><li>Monitor system performance, availability, and capacity to ensure efficient operation.</li><li>Install, configure, upgrade, and troubleshoot Windows and Linux server environments.</li><li>Manage and maintain Active Directory, DNS, DHCP, file services, and related infrastructure components.</li><li>Support virtualization technologies such as VMware, Hyper-V, or similar platforms.</li><li>Implement and maintain backup, disaster recovery, and business continuity solutions.</li><li>Monitor infrastructure security and support cybersecurity initiatives to protect organizational assets.</li><li>Perform preventive maintenance, system patching, and upgrades.</li><li>Troubleshoot and resolve infrastructure, server, and system-related issues.</li><li>Prepare and maintain technical documentation, system configurations, and operational procedures.</li><li>Coordinate with vendors, service providers, and internal teams to support infrastructure projects and operational requirements.</li><li>Ensure compliance with company policies, industry standards, and best practices.</li></ul><p>Technical Skills</p><ul><li>Strong knowledge of Windows Server and Linux operating systems.</li><li>Basic understanding of Active Directory, DNS, DHCP, Group Policy, and Microsoft services.</li><li>Familiarity with virtualization technologies such as VMware and Hyper-V.</li><li>Knowledge of backup and disaster recovery concepts.</li><li>Understanding of networking concepts such as TCP/IP, VLANs, routing, and firewalls.</li><li>Basic knowledge of cloud platforms such as Microsoft Azure or AWS is an advantage.</li><li>Ability to analyze system logs and troubleshoot technical issues.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and problem-solving skills.</li><li>Good communication and teamwork abilities.</li><li>Willingness to learn and develop technical skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Excellent organizational and documentation skills.</li><li>Strong attention to detail and commitment to service quality.</li></ul><p>Working Conditions</p><ul><li>Office and data center environments.</li><li>May require after-hours support, maintenance activities, and emergency response during critical incidents.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s Degree in Information Technology, Computer Engineering, Computer Science, Information Systems, Telecommunications Engineering, or a related field.</p><h2>Experience</h2><p>Practical Experience: 0 (No prior work experience required)</p><p>Internship or academic projects in IT infrastructure or systems administration are an advantage.</p><h2>Application Note</h2><ul><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li><li>The closing date is 3rd August 2026.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Troubleshooting and resolving hardware and software issues</li><li>Manage and troubleshoot Dell server and chassis environments as well as NetApp storage environments.</li><li>Provisioning, installing, maintaining and support the VMware Enterprise Environment, </li><li>managing and troubleshooting Microsoft stacks, including Active Directory (AD), DNS, DHCP, SCCM, Exchange.</li><li>Managing and maintaining open-source environments such as Linux and Ubuntu.</li><li>Managing <b>VEEAM Enterprise Backup</b> software and performing disaster recovery operations to ensure smooth operation during failures.</li><li>Knowledge in Broadcom and Boldon James.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Good Knowledge in Configuring and managing IP Telephony, Cisco Unified Communications Manager (CUCM) </li><li>Good Knowledge in firewalls and managing security products, specifically the Fortinet suite (FortiGate, FortiMail, FortiSIEM, etc.) and XDR solutions.</li></ul><p><br></p></div>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities (in collaboration with the IT Manager)</strong></p><ul><li>Administer, maintain, and optimize virtualization environments (VMware ESX / ESXi) and Windows Servers</li><li>Support the implementation and management of Active Directory, DNS, DHCP, Group Policies, and file servers</li><li>Maintain and support LAN/WAN networks, cabling, switches, firewalls, and secure VPN connectivity</li><li>Assist in implementing and maintaining cybersecurity measures, endpoint protection, and access controls</li><li>Contribute to infrastructure upgrades, capacity planning, and system improvements</li><li>Participate in IT projects, including server deployments and multi-site network initiatives</li><li>Monitor system performance, troubleshoot issues, and support business continuity</li><li>Prepare and maintain technical documentation, procedures, and system records</li><li>Provide technical support and guidance to internal users and IT staff when required</li></ul><p><strong>Required Technical</strong></p><ul><li>Skills Virtualization: Strong hands-on experience with VMware ESX / ESXi</li><li>Windows Server Administration: Active Directory, DNS, DHCP, Group Policies, File Services</li><li>Networking: LAN/WAN, switching, structured cabling, firewall configuration</li><li>VPN &amp; Remote Connectivity: Secure site-to-site and user connections</li><li>Security: Endpoint protection, access control, and basic infrastructure security</li><li>Monitoring &amp; Troubleshooting: System performance monitoring and issue resolution</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong problem-solving and analytical skills</li><li>Ability to work independently while collaborating closely with management</li><li>Clear communication with technical and non-technical stakeholders</li><li>Well-organized with attention to documentation and procedures</li><li>Team-oriented and collaborative approach</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><em>We are seeking a highly skilled and hands-on IT Infrastructure Specialist to support and collaborate with the IT Manager in maintaining and enhancing the company s IT infrastructure. The role focuses on technical execution, system administration, and infrastructure operations, contributing to the reliability, security, and performance of IT systems across the organization.</em></p><p></p></section>

<p>Manage and maintain the organization's IT infrastructure, including servers, storage, virtualization platforms, network devices, firewalls, and endpoint systems. Administer Microsoft Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and cloud-based services. Monitor infrastructure performance, system availability, and capacity to ensure high availability and business continuity. Manage backup, disaster recovery (DR), and business continuity solutions, including regular testing and validation. Configure, administer, and troubleshoot virtualization platforms such as VMware and Hyper-V. Manage and maintain network infrastructure, including switches, routers, VPNs, wireless networks, and firewall security. Perform system administration, patch management, upgrades, and infrastructure hardening in accordance with security best practices. Support cybersecurity initiatives by implementing security controls, managing endpoint protection, monitoring vulnerabilities, and responding to security incidents. Provide Level 3 technical support and resolve complex infrastructure, server, and network-related issues. Manage IT assets, software licenses, warranties, vendor contracts, and maintenance renewals. Lead infrastructure implementation projects, system migrations, upgrades, and technology refresh initiatives. Coordinate with vendors, service providers, and internal stakeholders to ensure efficient service delivery and SLA compliance. Develop and maintain technical documentation, system architecture diagrams, operational procedures, and infrastructure reports. Support IT governance, change management, compliance, and audit requirements. Participate in digital transformation initiatives and recommend technology improvements to enhance business operations. Mentor junior engineers and provide technical guidance and knowledge transfer.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Required Skills &amp; Expertise</strong></li><li>Windows Server Administration</li><li>Microsoft Active Directory, DNS, DHCP &amp; Group Policy</li><li>Microsoft 365 Administration</li><li>VMware / Hyper-V Virtualization</li><li>Azure and/or AWS (Preferred)</li><li>Network Infrastructure (Switching, Routing, VPN, Wireless)</li><li>Firewall Administration (Fortinet, Palo Alto, Cisco, etc.)</li><li>Storage and Backup Solutions</li><li>Disaster Recovery &amp; Business Continuity</li><li>IT Security &amp; Infrastructure Hardening</li><li>PowerShell Scripting</li><li>IT Asset &amp; Vendor Management</li><li>IT Documentation &amp; Reporting</li><li>Strong Troubleshooting and Problem-Solving Skills</li><li>Excellent Communication and Stakeholder Management Skills</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><ul><li>Monitor and respond to security alerts, incidents, and threats.</li><li>Perform security investigations, root cause analysis, and incident response activities.</li><li>Manage and maintain cybersecurity technologies and security controls.</li><li>Conduct vulnerability assessments and support remediation efforts.</li><li>Review and analyze security logs from various security platforms and devices.</li><li>Support security monitoring, threat detection, and threat hunting activities.</li><li>Ensure compliance with security policies, standards, and best practices.</li><li>Collaborate with IT and business teams to implement security improvements.</li><li>Prepare security reports and provide recommendations to management.</li><li>Stay updated with emerging cybersecurity threats and industry trends.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Qualifications &amp; Experience:</p><ul><li>Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field.</li><li>Minimum 5 years of experience in Cybersecurity Operations, Security Monitoring, or Security Engineering.</li><li>Experience working in SOC environments.</li><li>Strong knowledge of cybersecurity technologies, network security, endpoint security, and incident response.</li><li>Experience working in Fortinet environments, including administration and monitoring of Fortinet security solutions.</li><li>Hands-on experience with security tools such as SIEM, EDR, Firewalls, IPS/IDS, and Vulnerability Management solutions.</li><li>Good understanding of Windows, Linux, Active Directory, and networking concepts.</li><li>Strong analytical, troubleshooting, and communication skills.</li></ul><p><br></p><p>Preferred Certifications:</p><ul><li>Fortinet Certifications (FCP, FCSS, or equivalent) if available</li><li>CEH</li><li>CompTIA Security+</li></ul><p><br></p><p>Preferred Candidate Profile:</p><ul><li>Experience supporting enterprise security operations.</li><li>Ability to work independently and manage multiple security activities.</li><li>Strong knowledge of incident handling and threat analysis.</li><li>Omani candidates are preferred; however, other Arab nationalities currently residing in Oman will also be considered</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring for IT Infrastructure Engineer - Oman Location - Oman Role &amp; Responsibilities- Design and implement complete IT infrastructure setup (LAN/WAN/Wi-Fi). Install, configure, and maintain servers (Windows/Linux). Manage Active Directory, DNS, DHCP, VLAN, Group Policies. Configure and maintain firewall, VPN, and network security. Setup and manage email systems (Microsoft 365 / Google Workspace). Implement data backup and disaster recovery solutions. Configure NAS/SAN storage and monitor capacity. Setup CCTV systems, NVR, and power backup coordination. Install and manage printers, scanners, and biometric systems. Monitor system performance and ensure high availability. Troubleshoot hardware, network, and server issues. Coordinate with vendors for procurement and AMC management. Ensure IT security compliance and regular patch updates. Maintain IT documentation and asset inventory.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Localisation : Neuilly-sur-Seine</p><br><p>Contrat : Alternance de 1 ou 2 ans à pourvoir en septembre 2026</p><br><p>Vous intégrerez l'équipe Service Clients IT au sein de la Service Line End-User Support Services</p><br><p>Le Service Clients IT (SCI) a la charge d’accompagner au quotidien nos clients internes dans l'usage des outils informatiques mis à disposition.</p><br><p>Le SCI gère un parc plus de 10000 assets (PC, Surface, MAC, Ipads, Iphones, Imprimantes) et de nombreuses applications bureautiques sur l'ensemble des sites (Paris et sites de l'Oise).</p><br><p>Il s’articule autour d'un Service Desk et de services apportés en proximité (livraison de matériels - gestion des évènements ...). Il s’adresse à l’ensemble de nos utilisateurs France hors boutiques.</p><br><p><b><u>VOTRE IMPACT CHEZ CHANEL&nbsp;</u></b></p><br><p>Au sein du SCI, vous êtes rattaché à la ligne de services End User Support Services. Cette ligne de services a notamment pour objectif d’améliorer l’expérience utilisateur support, de faciliter l’adhésion aux technologies déployées et d’assurer une cohérence des différentes données des outils.</p><br><p>En coordination avec les collaborateurs de cette service Line vous participerez à différentes missions permettant d'améliorer la qualité du support IT :</p><br><ul><li><p>Remise à niveau des référentiels (Active Directory ..)</p><br></li><li><p>Mise en place de process contrôlant la qualité de nos référentiels</p><br></li><li><p>Implémentation de nouveaux process support ou évolutions (projets, project report, …)</p><br></li><li><p>Mise en œuvre de reporting de suivi de la qualité de l'activité&nbsp;(PowerBI , Service Now, Excel)</p><br></li><li><p>Coordination de projets (ex&nbsp;: campagne de renouvellement de poste informatique, …)</p><br></li><li><p>Participation aux instances en lien avec les process</p><br></li></ul><p>Cette mission nécessite une interaction avec de nombreux acteurs :</p><br><ul><li><p>Au sein du service (MAC, PC, Smartphones, Applications bureautiques, imprimantes ..)&nbsp;</p><br></li></ul><ul><li><p>Avec les services connexes (Digital Workplace Service - divisions IT …)</p><br></li></ul><p>Cette mission permet d'appréhender le mode de fonctionnement d'un support en mode services managés avec un infogérant.</p><br><p><b><u>CE QUE VOUS APPORTEREZ&nbsp;:</u></b></p><br><ul><li><p>De formation&nbsp;supérieure bac +3/4/5, vous souhaitez approfondir vos compétences en gestion de projet dans le cadre d’une activité de support informatique.</p><br></li><li><p>Appétence aux outils de la suite POWER PLATFORM de Microsoft (POWER BI, POWER APPS, POWER AUTOMATE, …)</p><br></li><li><p>Vous êtes très rigoureux, efficace, et avez un grand sens du service.&nbsp;</p><br></li><li><p>Votre sens de l'organisation, votre adaptabilité votre capacité à communiquer autant que le savoir-être, la discrétion et votre état d'esprit collaboratif seront des qualités indispensables pour réussir dans cette mission.</p><br></li></ul><p><i>Chez CHANEL, nous nous attachons à créer une culture inclusive qui favorise l'épanouissement et le développement personnel tout en contribuant à la performance collective. Nous avons la conviction que la singularité de chaque personne contribue à renforcer la diversité, la complémentarité et l'efficacité de nos équipes. Nous encourageons vivement votre candidature, car nous accordons une grande importance à l'expérience et au potentiel que vous pourriez apporter à la Maison CHANEL.</i></p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: System Senior Engineer</p><p>Reports To: IT Infrastructure Manager / Systems Manager</p><p>Job Details</p><p>Number of Vacancies: 2 Positions</p><p>Salary Range: OMR PHONE_NUMBER per month</p><p>Work Location: All Governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>Job Purpose</p><p>The System Senior Engineer is responsible for supporting the administration, maintenance, and optimization of the organization's IT infrastructure and enterprise systems. The role ensures the availability, reliability, security, and performance of servers, operating systems, virtualization platforms, and related infrastructure while providing technical support for system implementation, monitoring, troubleshooting, and continuous improvement.</p><p>Key Responsibilities</p><p>Install, configure, monitor, and maintain servers, operating systems, and enterprise infrastructure.</p><p>Monitor system performance, availability, and capacity to ensure reliable business operations.</p><p>Perform system administration tasks, including user account management, access control, and system configuration.</p><p>Troubleshoot and resolve system, server, and infrastructure-related incidents.</p><p>Support the implementation of new systems, upgrades, patches, and infrastructure enhancements.</p><p>Perform system health checks, preventive maintenance, and performance optimization.</p><p>Assist in backup, disaster recovery, and business continuity activities.</p><p>Ensure compliance with IT security policies and infrastructure standards.</p><p>Maintain technical documentation, system configurations, and operational procedures.</p><p>Coordinate with vendors and technical teams to resolve infrastructure issues.</p><p>Participate in infrastructure projects, testing, and technology improvement initiatives.</p><p>Perform any other duties assigned by management within the scope of the role.</p><p>Working Conditions</p><p>Office-based work environment.</p><p>Regular collaboration with IT Infrastructure, Network, Cybersecurity, and business teams.</p><p>May occasionally be required to provide after-hours support during planned maintenance, system upgrades, or critical incidents.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related field.</p><h2>Experience</h2><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><h2>Technical Skills</h2><ul><li>Basic knowledge of Windows Server and Linux operating systems.</li><li>Understanding of Active Directory, DNS, DHCP, and Group Policy concepts.</li><li>Basic understanding of virtualization technologies such as VMware or Hyper-V.</li><li>Familiarity with backup and recovery solutions.</li><li>Basic knowledge of networking concepts, including TCP/IP, LAN/WAN, and network security.</li><li>Understanding of cloud computing platforms (Microsoft Azure or AWS) is an advantage.</li><li>Familiarity with Microsoft Office applications.</li><li>Strong analytical and troubleshooting skills.</li></ul><h2>Soft Skills</h2><ul><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work effectively in a team environment.</li><li>Good organizational and time management skills.</li><li>Attention to detail and commitment to service quality.</li><li>Ability to prioritize tasks and work under pressure.</li><li>Willingness to learn emerging technologies and continuously develop technical skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We have three roles,</p><ol><li><p>Systems/Application Developer</p></li><li><p>L2 Support Engineer ( Advanced Troubleshooting )</p></li><li><p>L1 Support</p></li></ol><br><p>The roles and responsibilities are as below,</p><p><strong><u>Systems/Application Developer </u></strong></p><ul><li><p><strong>Full Stack Development:</strong>&nbsp;Build high-quality, responsive web applications using frontend technologies (Angular 10+, React JS, TypeScript, HTML5, CSS3) and backend frameworks (.NET Core 3.1-8, Node.js).</p></li><li><p><strong>Arbor OM &amp; iLink Proprietary Solutions:</strong>&nbsp;Customize and enhance iLink’s pre-created frameworks and solution accelerators, which may include Arbor OM (Order Management) or similar data-driven systems, to solve client-specific business challenges.</p></li><li><p><strong>Database &amp; Data Management:</strong>&nbsp;Design and manage database schemas, write stored procedures (T-SQL), and optimize performance in SQL Server.</p></li><li><p><strong>System Integration &amp; APIs:</strong>&nbsp;Develop and consume RESTful APIs/web services to integrate applications with other systems and data platforms.</p></li><li><p><strong>Cloud &amp; Deployment:</strong>&nbsp;Implement and maintain CI/CD pipelines (Azure DevOps/Jenkins) and manage application deployment in cloud environments (Azure or AWS).</p></li><li><p><strong>Troubleshooting &amp; Support:</strong>&nbsp;Perform bug fixing, debugging, and production environment monitoring to ensure high reliability, particularly for enterprise applications.</p><br></li><li><p><strong><u>L2 Support Engineer (Advanced Troubleshooting)</u></strong></p></li><li><p><strong>Incident Management:</strong> Investigate, diagnose, and resolve complex application/system issues escalated from L1 support.</p></li><li><p><strong>Technical Troubleshooting:</strong> Perform in-depth investigations, including analyzing application logs, database queries, and system performance.</p></li><li><p><strong>Root Cause Analysis (RCA):</strong> Identify underlying issues, implement fixes or workarounds, and document solutions in the ticketing system.</p></li><li><p><strong>System Monitoring:</strong> Monitor application health and infrastructure performance to ensure high availability.</p></li><li><p><strong>Escalation &amp; Collaboration:</strong> Collaborate with L3/development teams on bugs while communicating status updates to stakeholders.</p></li><li><p><strong>Documentation:</strong> Create and maintain knowledge base articles and troubleshooting guides.</p><br></li><li><p><strong><u>L1 Support</u></strong></p><p>Key Responsibilities An L1 (Level 1) Back Office (BO) Support Agent provides initial administrative, technical, or operational support to ensure smooth business functioning. They serve as a "behind-the-scenes" frontline agent, processing data, resolving routine requests, and escalating complex issues to L2 support, acting as a bridge between internal teams and client-facing staff. Key Responsibilities · Ticket Management: Receive, log, acknowledge, and classify incoming requests, incidents, or alerts via email, chat, or ticketing systems (e.g., ServiceNow, Remedy). · Data Processing &amp; Entry: Enter, update, and maintain accurate records in databases, CRM systems, or ERP software. · Routine Troubleshooting: Provide first-line fixes for basic issues such as password resets, account unlocking, software installation, or routine IT application support. · Documentation &amp; Reporting: Prepare daily/weekly reports on operational metrics, process documentation (e.g., invoices, bills of lading), and maintain accurate filing systems. · Escalation: Route complex or unresolved problems to L2/L3 technical teams or managers. · Vendor/Internal Coordination: Coordinate with internal departments or external vendors to process orders, manage inventory, or request support. · System Monitoring: Monitor application health or server alerts to identify potential bottlenecks or failures.&nbsp;</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong><u>Systems/Application Developer </u></strong></p><p><strong>Required Technical Skills</strong></p><ul><li><p><strong>Backend:</strong>&nbsp;Strong proficiency in C# or Python, .NET Core.</p></li><li><p><strong>Frontend:</strong>&nbsp;Expertise in modern frameworks such as Angular or React.</p></li><li><p><strong>Database:</strong>&nbsp;Advanced SQL skills (SQL Server,&nbsp;Oracle, or MySQL).</p></li><li><p><strong>Tools:</strong>&nbsp;Experience with Git, Azure DevOps, and containerization (Docker).</p></li><li><p><strong>Domain Knowledge:</strong>&nbsp;Familiarity with industries like Telecom, Health, or E&amp;P (Energy &amp; Production).&nbsp;</p></li></ul><br><p><strong>Key Differentiators for iLink Roles</strong></p><ul><li><p><strong>Speed:</strong>&nbsp;Use of pre-created frameworks to accelerate development.</p></li><li><p><strong>AI Integration:</strong>&nbsp;Experience integrating AI/ML capabilities into web applications is increasingly required.</p></li><li><p><strong>Focus:</strong>&nbsp;A strong focus on "Digital Transformation" and creating "intelligent apps</p><br></li></ul><p><strong><u>L2 Support Engineer (Advanced Troubleshooting)</u></strong></p><p><strong>Required Qualifications &amp; Skills</strong></p><br><ul><li><p><strong>Technical Skills:</strong> Proficiency in SQL (complex queries, optimization), Linux/Unix environment, and web technologies.</p></li><li><p><strong>Tools:</strong> Experience with monitoring tools, ticketing systems (e.g., Jira, ServiceNow), and API tools (e.g., Postman).</p></li><li><p><strong>Knowledge:</strong> Understanding of ITIL processes, API structures, and client-server architecture.</p></li><li><p><strong>Soft Skills:</strong> Strong analytical problem-solving, communication skills, and ability to work under pressure, particularly during P1 incidents.</p></li></ul><br><p><strong>Common Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>CCNA (for network-focused roles)</p></li><li><p>Database Certifications (e.g., Oracle, SQL Server)</p></li></ul><p><strong><u>L1 Support:</u></strong></p><br><p>Required Skills &amp; Qualifications · Technical Proficiency: Strong knowledge of MS Office Suite (especially Excel—Pivot Tables, VLookup), and familiarity with CRM or ERP tools. · Communication: Excellent written and verbal communication skills for updating stakeholders and documenting issues. · Attention to Detail: Meticulous approach to data entry to prevent costly errors. · Time Management: Ability to work under tight deadlines and prioritize tasks effectively. · Education: Typically requires a high school diploma or a Bachelor’s degree in Business Administration, IT, or a related field. Common Roles &amp; Contexts · IT Service Desk L1: Remote troubleshooting, Active Directory management, O365 support. · BO Executive (Finance/HR): Managing employee records, invoicing, and payroll data. · Operational Support: Order management, tracking deliveries, and vendor coordination. L1 support agents typically follow strict, predefined procedures (SOPs) or scripts to resolve common issues and aim for high First Call Resolution (FCR) rates.<strong><u> </u></strong></p><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service Desk &amp; User Support:</p> <p>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</p> <p>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</p> <p>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</p> <p>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</p> <p>Maintain detailed records of incidents, causes, and resolutions.</p> <p>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</p> <p>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</p> <p>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</p> <p>Network Support (Level 1):</p> <p>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</p> <p>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</p> <p>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</p> <p> Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</p> <p> </p> <p> </p> <p>Cybersecurity Support (Level 1):</p> <p>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</p> <p>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</p> <p> Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</p> <p> Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</p> <p> Promote cybersecurity awareness among end users and report policy violations through proper channels.</p> <p> Conduct basic vulnerability checks and ensure endpoints are compliant with the organization s security baseline.</p> <p> </p> <p> </p> <p>Infrastructure Support (Level 1):</p> <p>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</p> <p>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</p> <p>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</p> <p>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</p> <p>Assist in the execution of approved change requests under the Change Management process.</p> <p> </p> <p>Technology GRC Compliance:</p> <p>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</p> <p>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</p> <p>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</p> <p>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</p> <p>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</p> <p>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</p> <p>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</p> <p>Report any identified technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</p> <p>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</p> <p>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</p> <p>Ensure asset data accuracy for audit and compliance purposes</p> <p>Contribute to the continuous improvement of Service Desk processes and overall user experience</p> <p>Identify recurring issues and recommend process or system enhancements.</p> <p> </p> <p>Continuous Improvement:</p> <p>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers.</p> <p>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Requirements</p> <p>Minimum Qualification:</p> <p>Bachelor s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or training in Cybersecurity is highly preferred.</p> <p> </p> <p> </p> <p>Minimum Experience &amp; Knowledge &amp; Skills:</p> <p>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</p> <p>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</p> <p>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</p> <p>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</p> <p>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</p> <p> </p> <p> </p> <p>Certifications (Required / Preferred):</p> <p>CompTIA A+ (Required or equivalent demonstrated competency)</p> <p>ITIL Foundation v4 (Required)</p> <p>CompTIA Network+ (Preferred)</p> <p>CompTIA Security+ (Preferred)</p> <p>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</p> <p>ISO/IEC 27001 Foundation (Preferred)</p> <p> </p> <p> </p> <p><br></p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel.You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales &amp; Marketing who will provide coaching and support to enable you to achieve what you are driving for.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in marketing or related field</li><li>Pro-active, self motivated, loves challenges</li><li>A minimum of 3 years of relevant work experience in a 5 star Hotel</li><li>Excellent communication skills</li><li>The ability to achieve sales targets and work in a highly pressurized environment</li><li>Passion to lead and a desire to succeed</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel.You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales &amp; Marketing who will provide coaching and support to enable you to achieve what you are driving for.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in marketing or related field Pro-active, self motivated, loves challenges A minimum of 3 years of relevant work experience in a 5 star Hotel Excellent communication skills The ability to achieve sales targets and work in a highly pressurized environment Passion to lead and a desire to succeed</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span><span>Service Desk &amp; User Support:</span></span></span></b><br></span><ul><li><span><span><span>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</span></span></span></li><li><span><span><span>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</span></span></span></li><li><span><span><span><span>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</span></span></span></span></li><li><span><span><span>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</span></span></span></li><li><span><span><span>Maintain detailed records of incidents, root causes, and resolutions.</span></span></span></li><li><span><span><span>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</span></span></span></li><li><span><span><span>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</span></span></span></li><li><span><span><span>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</span></span></span></li></ul><b><span><span><span>Network Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</span></span></span></li><li><span><span><span>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</span></span></span></li><li><span><span><span>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</span></span></span></li><li><span><span><span>Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</span></span></span></li></ul><b><span><span><span>Cybersecurity Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</span></span></span></li><li><span><span><span>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</span></span></span></li><li><span><span><span>Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</span></span></span></li><li><span><span><span>Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</span></span></span></li><li><span><span><span>Promote cybersecurity awareness among end users and report policy violations through proper channels.</span></span></span></li><li><span><span><span>Conduct basic vulnerability checks and ensure endpoints are compliant with the organization’s security baseline.</span></span></span></li></ul><b><span><span><span>Infrastructure Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</span></span></span></li><li><span><span><span>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</span></span></span></li><li><span><span><span>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</span></span></span></li><li><span><span><span>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</span></span></span></li><li><span><span><span>Assist in the execution of approved change requests under the Change Management process.</span></span></span></li></ul><b><span><span><span>Technology GRC Compliance:</span></span></span></b><br><ul><li><span><span><span>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</span></span></span></li><li><span><span><span>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</span></span></span></li><li><span><span><span>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</span></span></span></li><li><span><span><span>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</span></span></span></li><li><span><span><span>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</span></span></span></li><li><span><span><span>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</span></span></span></li><li><span><span><span>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</span></span></span></li><li><span><span><span>Report any identified Technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</span></span></span></li><li><span><span><span>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</span></span></span></li><li><span><span><span>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</span></span></span></li><li><span><span><span>Ensure asset data accuracy for audit and compliance purposes</span></span></span></li><li><span><span><span>Contribute to the continuous improvement of Service Desk processes and overall user experience</span></span></span></li><li><span><span><span>Identify recurring issues and recommend process or system enhancements.</span></span></span></li></ul><b><span><span><span>Continuous Improvement:</span></span></span></b><br><ul><li><span><span><span><span>Ensure a working culture of continuous </span></span></span><span><span>improvement through a process of quality assurance among the Port Control Officers.</span></span></span></li><li><span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></span></li></ul><br><span>Requirements<span><b><span><span><span>Minimum Qualification:</span></span></span></b></span><br></span><ul><li><span><span><span><span><span><span><span><span>Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or trainings in Cybersecurity is highly preferred.</span></span></span></span></span></span></span><br></span></li></ul><b><span><span><span>Minimum Experience &amp; Knowledge &amp; Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</span></span></span></span></span></li><li><span><span><span><span><span>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</span></span></span></span></span></li><li><span><span><span><span><span>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</span></span></span></span></span></li><li><span><span><span><span><span>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</span></span></span></span></span></li></ul><b><span><span><span>Certifications (Required / Preferred):</span></span></span></b><br><ul><li><span><span><span><span><span>CompTIA A+ (Required — or equivalent demonstrated competency)</span></span></span></span></span></li><li><span><span><span><span><span>ITIL Foundation v4 (Required)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Network+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Security+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>ISO/IEC 27001 Foundation (Preferred)</span></span></span></span></span></li></ul><b><span><span><span>Technical Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Strong troubleshooting skills for hardware, software, network, and OS issues.</span></span></span></span></span></li><li><span><span><span><span><span>Proficiency in Active Directory user and group management.</span></span></span></span></span></li><li><span><span><span><span><span>Working knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN principles.</span></span></span></span></span></li><li><span><span><span><span><span>Familiarity with cybersecurity concepts: endpoint security, phishing, access control, and incident response.</span></span></span></span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> To position the brand website as the priority channel of electronic distribution, and to optimize the hotel’s overall digital presence.<br><br><ul><li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.</li><li>Report, analyse and act upon the Kempinski website statistics (using brand key performance indicators);</li><li>Assist in reaching the targeted website sales and distribution goals.</li><li>Ensuring consistent brand delivery through social and digital channels.&nbsp; &nbsp; Supporting the brand’s channel and distribution strategy.</li><li>Ensure website content (picture and text) is always up to date in all languages available, according to the corporate standards, and as per the CMS guidelines (on Kempinski.com and gha.com)</li><li>Ensure mobile website (m.kempinski.com) is properly updated</li><li>Monitor and assist the Revenue Manager/Director in ensuring rate parity throughout all electronic distribution channels.</li><li>Liaise with the corporate office for deploying website enhancements and functionality upgrades.</li><li>Review and maintain rate and room type descriptions in OWS (e.g. translations, images, etc.) in coordination with the Revenue Director/Manager.</li><li>Support and liaise with various departments to ensure optimal content delivery (PR, F&amp;B, Marketing, Sales).</li><li>Create and implement promotional content for special offers and packages, in coordination with the hotel’s Marketing and Revenue Managers.</li><li>Ensure that Local Experiences are published on gha.com</li><li>Review the ranking of the hotel website on search engines, and update the hotel website with relevant search terms and adequate keyword frequency to ensure that the hotel website gets the best possible natural page rank in the languages available.</li><li>Update and optimize meta descriptions and tags.</li><li>Analyze budget investment vs ROI for corporate SEO activities.</li><li>Prepare and send, with regular frequency, corporate Email Newsletters to all qualified guests/individuals that have subscribed to receive the hotel e-newsletter.</li><li>Ensure emails are in line with the strategy and corporate guidelines (i.e. Corporate Identity, preferred vendors and systems).</li><li>Analyze email productivity and profile segmentation</li><li>Assist Revenue Directors/Managers in optimizing up sell messaging during guest reservation cycle.</li><li>Update and manage the hotel representation and social media channels as per corporate policies and guidelines.</li><li>Ensure proper monitoring and active response of the hotel’s social media presentation and online reputation management tool, maintaining consistent representation of the brand.</li><li>Develop and implement e-marketing initiatives for the hotel key feeder markets to increase the number of qualified visitors to the hotel website thus increasing revenues and conversion.</li><li>Monitor and report brand name hijacking that dilutes direct web revenues.</li><li>Establish and implement the hotel’s annual advertising plan for all digital channels</li><li>Assist on matters related to creative and media planning for PPC and display campaigns.</li><li>Ensure brand and marketing messages on electronic channels are consistent with overall marketing activities (i.e. special promotions/offers etc.)</li><li>Review and monitor your hotel’s primary competition set on a regular basis online and ensure/maintain competitiveness and “web appeal”.</li><li>Ensure the picture quality loaded on all brand and 3rd party web sites and social media are according to the corporate identity guidelines.</li><li>Identify signature shots representing both, the hotel and the brand.</li><li>Analyze the website user behavior, site performance, source of referrals, etc; and act accordingly</li><li>Analyze the website production (bookings) reports available from website statistical package and/or from the hotel’s Opera property management system.</li><li>Provide monthly reports on website KPI to the management team of the hotel and the regional and corporate offices, including brand web contribution as % of rooms revenues.</li><li>Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.</li></ul> </div>

<p><b>Job Purpose</b></p><p>The Audit Manager is responsible for independently leading and delivering complex, high-risk and strategic internal audit engagements that provide assurance over governance, risk management and internal controls across the organization. Reporting directly to the Director of Internal Audit, Risk &amp; Compliance, the Audit Manager serves as the department's technical lead, ensuring audit activities are performed in accordance with the Global Internal Audit Standards (IIA), departmental methodology and best practices. The role is accountable for managing assigned audit engagements from planning through reporting and follow-up, while contributing to audit strategy, quality improvement, stakeholder engagement and the continuous development of the Internal Audit Function. the Audit Manager provides technical guidance and coaching to audit team members and acts as the Director's delegate when required.</p><p><b>Key Responsibilities</b></p><p>1. Audit Engagement Leadership</p><ul><li>Lead assigned audit engagements from initiation through final reporting, including:</li><li>Developing risk-based audit planning documents.</li><li>Preparing detailed audit programs.</li><li>Performing risk and control assessments.</li><li>Executing audit fieldwork.</li><li>Reviewing evidence and documenting conclusions.</li><li>Identifying root causes of control weaknesses.</li><li>Developing practical and value-adding recommendations.</li><li>Conducting closing meetings with management.</li><li>Issuing high-quality audit reports.</li><li>Performing follow-up reviews until agreed actions are implemented.</li></ul><p>2. Strategic &amp; High-Risk Audits</p><ul><li>Lead assurance activities relating to:</li><li>Financial processes</li><li>Corporate governance</li><li>Enterprise-wide processes</li><li>Strategic initiatives</li><li>Capital investment projects</li><li>Digital transformation</li><li>Cybersecurity governance</li><li>ESG and sustainability</li><li>Fraud investigations and special assignments</li><li>Executive management requests</li><li>Audit Committee requests</li></ul><p>3. Audit Planning &amp; Risk Assessment</p><ul><li>Support the Director by:</li><li>Participating in the annual enterprise risk assessment.</li><li>Recommending audit priorities.</li><li>Identifying emerging risks.</li><li>Contributing to the development of the annual Internal Audit Plan.</li><li>Monitoring changes in the business environment that may require audit plan adjustments.</li></ul><p>4. Technical Leadership</p><ul><li>Serve as the department's technical lead by:</li><li>Promoting compliance with the Global Internal Audit Standards.</li><li>Supporting the continuous improvement of audit methodologies.</li><li>Developing audit templates and guidance.</li><li>Maintaining consistency in audit documentation.</li><li>Advising audit team members on complex technical matters.</li><li>Sharing best practices and lessons learned.</li></ul><p>5. Quality Assurance &amp; Continuous Improvement</p><ul><li>Support the Director in maintaining a high-quality Internal Audit function through:</li><li>Contributing to the Quality Assurance and Improvement Program (QAIP).</li><li>Performing quality reviews of assigned audit files where appropriate.</li><li>Identifying opportunities to improve audit efficiency.</li><li>Supporting innovation, automation and data analytics initiatives.</li><li>Benchmarking against leading internal audit practices.</li></ul><p>6. Stakeholder Management</p><ul><li>Build trusted relationships with management by:</li><li>Leading audit discussions professionally and objectively.</li><li>Communicating audit results clearly.</li><li>Providing practical, risk-based advice.</li><li>Maintaining independence while supporting business improvement.</li><li>Promoting a positive assurance culture across the organization.</li></ul><p>7. Reporting</p><ul><li>Prepare and present:</li><li>Audit reports.</li><li>Executive summaries.</li><li>Follow-up reports.</li><li>Root cause analyses.</li><li>Emerging risk assessments.</li><li>Audit progress updates.</li><li>KPI reports relating to assigned engagements.</li></ul><p>8. Acting Responsibilities</p><ul><li>When delegated by the Director:</li><li>Represent the Internal Audit Function in meetings with business unites.</li><li>Coordinate audit activities.</li><li>Support Audit Committee reporting.</li><li>Liaise with external auditors and co-sourcing partners.</li><li>Support departmental planning and operational activities.</li></ul><p>Key Accountabilities</p><p>The Audit Manager is accountable for:</p><ul><li>Successful delivery of assigned audits.</li><li>Audit quality and compliance with professional standards.</li><li>Timely issuance of audit reports.</li><li>Identification of meaningful business risks.</li><li>Practical and sustainable recommendations.</li><li>Effective stakeholder engagement.</li><li>Continuous improvement of audit practices.</li><li>Maintaining confidentiality and professional ethics.</li></ul><p>Decision-Making Authority</p><p>The Audit Manager has authority to:</p><ul><li>Plan and execute assigned audits.</li><li>Access information required to perform audit activities.</li><li>Engage with management throughout the audit process.</li><li>Recommend improvements to internal controls.</li><li>Escalate significant risks to the Director.</li></ul><p>Working Relationships</p><ul><li>Internal</li><li>Board Audit Committee (through the Director)</li><li>Chief Executive Officer (through the Director)</li><li>Executive Management (through the Director)</li><li>Functional Heads</li><li>Process Owners</li><li>Internal Audit Team</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Education</p><p>Bachelor's Degree in:</p><ul><li>Accounting</li><li>Finance</li><li>Economics</li><li>Engineering</li></ul><p>Experience</p><ul><li>6 10 years of Internal Audit experience.</li><li>Experience within a listed company, manufacturing, energy, industrial or Big Four environment is preferred.</li><li>Demonstrated experience independently leading complex audit engagements from planning through reporting.</li><li>Experience engaging with senior management and executive stakeholders.</li><li>Knowledge of risk-based auditing, governance and internal control frameworks.</li></ul><h2>Technical Competencies</h2><ul><li>Risk Based Internal Auditing</li><li>Corporate Governance</li><li>Internal Control Frameworks</li><li>Financial &amp; Operational Auditing</li><li>Enterprise Risk Management principles</li><li>Data Analytics</li><li>Microsoft Excel</li><li>TeamMate+ or similar Audit Management Systems</li><li>Report Writing</li><li>Root Cause Analysis</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p>To position the brand website as the priority channel of electronic distribution, and to optimize the hotel s overall digital presence.</p> <ul> <li>Ensuring accuracy of the property content and presentation on the brand and GHA websites, as well as third party portals, directories and websites where the hotel is listed and/or distributes inventory.</li> <li>Report, analyse and act upon the Kempinski website statistics (using brand key performance indicators);</li> <li>Assist in reaching the targeted website sales and distribution goals.</li> <li>Ensuring consistent brand delivery through social and digital channels. Supporting the brand s channel and distribution strategy.</li> <li>Ensure website content (picture and text) is always up to date in all languages available, according to the corporate standards, and as per the CMS guidelines (on Kempinski.com and gha.com)</li> <li>Ensure mobile website (m.kempinski.com) is properly updated</li> <li>Monitor and assist the Revenue Manager/Director in ensuring rate parity throughout all electronic distribution channels.</li> <li>Liaise with the corporate office for deploying website enhancements and functionality upgrades.</li> <li>Review and maintain rate and room type descriptions in OWS (e.g. translations, images, etc.) in coordination with the Revenue Director/Manager.</li> <li>Support and liaise with various departments to ensure optimal content delivery (PR, F&amp;B, Marketing, Sales).</li> <li>Create and implement promotional content for special offers and packages, in coordination with the hotel s Marketing and Revenue Managers.</li> <li>Ensure that Local Experiences are published on gha.com</li> <li>Review the ranking of the hotel website on search engines, and update the hotel website with relevant search terms and adequate keyword frequency to ensure that the hotel website gets the best possible natural page rank in the languages available.</li> <li>Update and optimize meta descriptions and tags.</li> <li>Analyze budget investment vs ROI for corporate SEO activities.</li> <li>Prepare and send, with regular frequency, corporate Email Newsletters to all qualified guests/individuals that have subscribed to receive the hotel e-newsletter.</li> <li>Ensure emails are in line with the strategy and corporate guidelines (i.e. Corporate Identity, preferred vendors and systems).</li> <li>Analyze email productivity and profile segmentation</li> <li>Assist Revenue Directors/Managers in optimizing up sell messaging during guest reservation cycle.</li> <li>Update and manage the hotel representation and social media channels as per corporate policies and guidelines.</li> <li>Ensure proper monitoring and active response of the hotel s social media presentation and online reputation management tool, maintaining consistent representation of the brand.</li> <li>Develop and implement e-marketing initiatives for the hotel key feeder markets to increase the number of qualified visitors to the hotel website thus increasing revenues and conversion.</li> <li>Monitor and report brand name hijacking that dilutes direct web revenues.</li> <li>Establish and implement the hotel s annual advertising plan for all digital channels</li> <li>Assist on matters related to creative and media planning for PPC and display campaigns.</li> <li>Ensure brand and marketing messages on electronic channels are consistent with overall marketing activities (i.e. special promotions/offers etc.)</li> <li>Review and monitor your hotel s primary competition set on a regular basis online and ensure/maintain competitiveness and web appeal .</li> <li>Ensure the picture quality loaded on all brand and 3rd party web sites and social media are according to the corporate identity guidelines.</li> <li>Identify signature shots representing both, the hotel and the brand.</li> <li>Analyze the website user behavior, site performance, source of referrals, etc; and act accordingly</li> <li>Analyze the website production (bookings) reports available from website statistical package and/or from the hotel s Opera property management system.</li> <li>Provide monthly reports on website KPI to the management team of the hotel and the regional and corporate offices, including brand web contribution as % of rooms revenues.</li> <li>Participate in mandatory corporate web related trainings offered and brief the respective heads of department where necessary.</li> </ul> </div> <div> <ul> <li>Content Management System</li> <li>A minimum of 2 years experience in Web &amp; electronic Distribution.</li> <li>A proven track record of increasing traffic of a hotel website.</li> <li>Experience with web reports</li> <li>Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.</li> </ul> </div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A minimum of 2 years experience in Web &amp; electronic Distribution.</li><li>A proven track record of increasing traffic of a hotel website.</li><li>Experience with web reports</li><li>Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.</li></ul><p></p></section>