وظائف مهندس سلامة في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><ul><li>Managing complete Facility Management contract for hard Services</li><li>Strong knowledge in MEP Operation &amp; Maintenance in Oman</li><li>To be responsible for all operations Including staff, budget and performance of the FM Services in their Contracts.</li><li>Excellent in Contract Administration </li><li>Oversee the daily operations of the Integrated Financial Management System (IFMS), ensuring data integrity and system efficiency.</li><li>Lead the implementation and maintenance of IFMS modules, including budgeting, accounting, and financial reporting, to improve financial processes.</li><li>Provide expert-level support and training to end-users on IFMS functionalities, empowering them to effectively manage financial data.</li><li>Develop and enforce financial policies and procedures within the IFMS, ensuring compliance with regulatory requirements and internal controls.</li><li>Analyze financial data within the IFMS to identify trends, anomalies, and areas for improvement in financial performance.</li><li>Manage the month-end and year-end closing processes within the IFMS, ensuring timely and accurate financial reporting.</li><li>Conduct regular audits of IFMS data and processes to ensure compliance and identify potential risks.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualification: B.Tech/ BE In Mechanical Engineering.</p><p>Must Have Oman Driving License</p><ul><li>Demonstrate 7+ years of progressive experience in financial management and IFMS implementation/administration, showcasing practical expertise.</li><li>Demonstrate exceptional analytical and problem-solving skills, enabling effective data analysis and issue resolution.</li><li>Display excellent communication and interpersonal skills, facilitating effective collaboration with diverse teams.</li><li>Show strong leadership abilities, with the capacity to guide and mentor a team, driving performance and fostering growth.</li><li>Exhibit proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), enhancing productivity and reporting capabilities.</li></ul><br><p></p></section>

<p><b>Role: Environment Health and Safety - Other</b></p><p>Industry Type: Hotels &amp; Restaurants</p><p>Department: Environment Health &amp; Safety</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Environment Health and Safety - Other</p><p>Education</p><p>UG: B.Sc in Any Specialization, Diploma in Safety Officer, B.Tech / B.E. in Any Specialization</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b>Role: Environment Health and Safety - Other</b></p><p>Industry Type: Hotels &amp; Restaurants</p><p>Department: Environment Health &amp; Safety</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Environment Health and Safety - Other</p><p>Education</p><p>UG: Any Graduate</p><p><strong>Desired Candidate Profile</strong></p><p>Must have Bachelor Degree in chemistry / Food Safety /Technical NEBOSH , IGC, Dip in Safety or Level 3 HSSE Certification, Mini 5 years Exp in Oil &amp; gas or Similar Scope of work Mini 2 year GCC exp</p>

<p>Issuing insurance policies using our software platform</p><p>Assisting customers over phone</p><p>Handling customer WhatsApp enquiries</p><p>Working in rotational shifts between 7:00 AM and 10:00 PM</p><p>Working on a rotational schedule across all days of the week (Sunday to Saturday)</p><p><strong>Desired Candidate Profile</strong></p><p>Fresh graduates or candidates with 1-2 years of experience</p><p>Minimum qualification: Grade 12 and above</p><p>Computer literate</p><p>Good written and spoken English</p><p>Willing to work in rotational shifts (days and timings)</p>

<p><br></p><p><b>POSITION SUMMARY</b></p><p>Based in Salalah, in Dhofar Governorate, Oman, the Communications Officer plays a key role as the communications and stakeholder engagement focal point for the Oman ARISE Program. Reporting directly to the ARISE Program Lead with a secondary reporting line to the Head of Comm in HQ, this position spearheads the planning, coordination, and execution of all communications, territorial marketing, and stakeholder engagement activities for the program. The role ensures the successful implementation of the ARISE Communications and Territorial Marketing Strategy, manages local media relations, produces high-quality bilingual communications assets, and leads community awareness campaigns, including the BICAB community outreach initiative, to foster public awareness and stakeholder buy-in.</p><p>PURPOSE</p><ul><li>Spearhead the development and implementation of the ARISE Communications and Territorial Marketing Strategy, ensuring alignment with program objectives , GGGI s global brand standards and enhance local visibility</li><li>Lead territorial marketing efforts to position Dhofar Governorate s ecological assets including frankincense heritage, biodiversity corridors, and sustainable rangelands as investment-grade opportunities under the Bioeconomy and SSEZ pillars</li><li>Direct media relations for the program, including drafting press releases, organizing media briefings, community workshops and preparing talking points for senior GGGI and government officials</li><li>Lead the planning and execution of community awareness campaigns including the BICAB outreach initiative designed public awareness campaigns that connect program goals with local community needs, attitudes, and practices around rangeland restoration and biodiversity conservation</li><li>Produce a wide range of bilingual (Arabic and English) communications assets including press releases, newsletters, impact stories, multimedia content, and social media campaigns tailored to Omani audiences</li><li>Compile lessons learned and best practices to refine the program s adaptive communications and stakeholder engagement strategies</li></ul><p>ENGAGEMENT</p><ul><li>Collaborate with program team members to design and implement tailored communications tools and campaigns that effectively communicate program activities, impact, and investment opportunities to diverse stakeholders</li><li>Maintain close communication with the RO-MENA and collaborate closely with the GGGI MENA Regional Communications Manager and Comms Unit in HQ to ensure adherence to GGGI s institutional brand guidelines and cross-portfolio synergy</li><li>Engage actively with key Omani government stakeholders, including the Environment Authority (EA), the Dhofar Governorate Office, and the Ministry of Information, on government communications protocols, approvals, and joint messaging</li><li>Partner with local community representatives, livestock owner associations, bioeconomy enterprise incubators, and academic institutions to ensure communications are grounded in local realities and cultural appropriateness</li><li>Inform program management on local engagement opportunities, media trends, and the overall effectiveness of ongoing communication campaigns</li></ul><p>DELIVERY</p><ul><li>Develop and implement annual ARISE Communications and Territorial Marketing Plans aligned with program workplan phases, key milestones, and donor reporting requirements</li><li>Lead the territorial marketing workstream to promote Dhofar s identity as a destination for sustainable investment, ecotourism, and nature-based enterprise</li><li>Produce and disseminate monthly program newsletters, quarterly impact briefs, and annual progress reports in bilingual format (Arabic/English)</li><li>Plan and execute community awareness campaigns including the BICAB outreach initiative utilizing mixed-methods approaches to measure shifts in knowledge, attitudes, and practices</li><li>Manage ARISE s digital presence across GGGI s institutional platforms, ensuring regular content updates, audience growth, and measurable engagement metrics</li><li>Coordinate media relations, including drafting press releases, organizing media briefings, and preparing talking points for senior GGGI and government officials</li><li>Design and produce presentation materials, brochures, site visit briefs, and investment collateral for donor engagements, government presentations, and international events</li><li>Document program success stories, beneficiary testimonials, and human-interest content for use across institutional, donor, and stakeholder communications platforms</li><li>Conduct regular content audits and audience analysis to refine messaging and channel strategy based on engagement data</li><li>Collaborate with the ARISE MEL team to track communications indicators (reach, engagement, awareness shifts) and maintain a content repository</li><li>Link communication and outreach activities directly with program milestones to build awareness of GGGI's work and impact within the local Omani context</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Master's degree or equivalent in Communications, Marketing, Journalism, Public Relations, International Development, or a related field.</li><li>A minimum of 6 years of professional experience in communications, public relations, campaign management or marketing, preferably within international organizations, environmental programs, or government engagement.</li><li>Demonstrated experience in territorial marketing, place branding, or regional economic development communications.</li><li>Proven experience working in rural or community-based development contexts, with the ability to engage effectively with government officials, community leaders, and rural stakeholders.</li><li>Exceptional analytical, writing, and presentation skills are required.</li><li>Fluency in both English and Arabic (written and spoken)</li></ul><p>FUNCTIONAL</p><ul><li>Ability to draft high-quality communications strategies, press releases, and technical reports for diverse audiences.</li><li>Strong project management and coordination skills, including experience working with government entities (e.g., Environment Authority), development partners, and third-party vendors.</li><li>Proficiency in digital content production including photography, basic video editing, and graphic design tools (Canva, Adobe Suite, or equivalent) and experience managing social media channels and digital analytics platforms.</li><li>Demonstrated ability to interpret technical climate and biodiversity data and translate complex environmental content into accessible, compelling narratives.</li><li>Strong background in planning and executing events including community workshops, media briefings, and high-level site visits with attention to logistics, protocol, and messaging.</li><li>Strong understanding of Oman s media landscape, government communications protocols, and cultural norms in the Dhofar region.</li></ul><p>CORPORATE</p><ul><li>Understand and actively support GGGI s mission, vision and values.</li><li>Promote an organizational culture of trust, transparency, respect and partnership.</li><li>Excel at problem solving, ask questions and seek support when needed, share information and knowledge with others both internally and externally.</li><li>Strong ability to work independently and/or remotely, while maintaining productivity and exercising sound judgment in stakeholder-facing situations.</li></ul>

<p>The First Officer assists the captain in the safe, efficient, and compliant operation of the aircraft. The role requires strict adherence to operational documentation and SOPs while supporting effective cockpit coordination. The First Officer plays an active role in supporting on-Time Performance (OTP) and contributing to the achievement of the company s operational KPIs.</p><p><strong>Area of responsibility</strong></p><ul><li>Assist with all pre-flight planning, preparation, and briefings.</li><li>Operate the aircraft as Pilot Flying (PF) or Pilot Monitoring (PM) as assigned.</li><li>Ensure full compliance with all operational documentation, including the Operations Manual, SOPs, checklists, company policies and regulatory requirements.</li><li>Maintain effective communication with ATC, cabin crew, dispatch, and ground teams.</li><li>Apply CRM principles to maintain a safe and efficient operating environment.</li><li>Execute normal, abnormal, and emergency procedures in accordance with SOPs.</li><li>Perform duties in a manner that supports OTP and contributes to the achievement of operational KPIs, including punctuality, fuel efficiency, reporting accuracy, and adherence to SOPs.</li><li>Assist with post-flight tasks, documentation, and operational reporting.</li><li>Uphold company standards for safety, professionalism, and customer experience.</li><li>Maintain personal qualifications and training currency.</li><li>Perform any other related tasks as assigned by the Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Commercial pilot license (CPL/IR) and ATPL theoretical knowledge issued by competent authority with Appropriate type rating.</li><li>Successful completion of the applicable Type Rating Conversion Course</li><li>Age Less than 50 years</li><li>License Direct Entry: - Rated: Valid CPL(A)/IR with Frozen ATPL (EASA/ICAO/Oman) with twin engine and valid type rating on type - Non-Rated: Valid CPL(A)/IR with Frozen ATPL (EASA/ICAO/Oman) with twin engine and a valid type rating - Foreign license must be acceptable to CAA Oman and verified by the state of issue - All documents and required rating must be valid for 6 months from the date of application. - Must have completed training in Human Factors</li><li>Company Second Officer to First Officer: - Completion of first type rating (final line check)</li><li>Medical - Current Class 1 Medical</li><li>Experience Direct Entry: - Rated Foreign CPL(A)/IR: Minimum total hours 1500 on multi-pilot certified Aeroplan s with 300 hours on type - Rated Oman CPL(A)/IR: Minimum total hours 500 on multi-pilot certified Aeroplan s with 300 hours on type - Non-Rated Foreign CPL(A)/IR: Minimum total hours 1500 on multipilot certified Aeroplan s - Non-Rated Oman CPL(A)/IR: Minimum total hours 500 on multi-pilot certified Aeroplan s</li><li>Company Second Officer to First Officer: - Completion of first type rating (final line ch LICE NSES REQUIRED CPL/IR</li></ul>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an Accounting Officer to own the day-to-day financial records of the company: general ledger, monthly close, management accounts inputs, audit preparation, and tax compliance.</p> <p>What the role covers</p> <ul> <li>Maintaining the general ledger and chart of accounts; posting journal entries and reconciling all balance sheet accounts</li> <li>Running the monthly close process in conjunction with the external accountants</li> <li>Maintaining the fixed asset register and depreciation calculations</li> <li>Producing inputs to the monthly management accounts, including variance analysis against budget</li> <li>Preparing audit working papers and supporting schedules; liaising with external auditors during the annual audit</li> <li>Supporting the preparation of corporate tax and VAT returns and maintaining the records to support them</li> <li>Applying internal financial controls and escalating weaknesses to the Head of Corporate Services</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <p>Qualified or part-qualified accountant (ACCA, ACA, CPA, or equivalent), or at least seven years of accounting experience with a strong technical foundation. Demonstrated experience operating a general ledger and managing the monthly close. Working knowledge of IFRS. Familiarity with Omani VAT and corporate tax. Fluent in English; working Arabic preferred.</p> <p>Experience in a regulated financial services entity or a greenfield environment is an advantage.</p> <p>What this is</p> <p>The financial records of this institution are being established from scratch. The person in this role will set the standard for how they are maintained. If that appeals and you have the technical grounding to back it up, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an Accounting Officer to own the day-to-day financial records of the company: general ledger, monthly close, management accounts inputs, audit preparation, and tax compliance.</p> <p>What the role covers</p> <ul> <li>Maintaining the general ledger and chart of accounts; posting journal entries and reconciling all balance sheet accounts</li> <li>Running the monthly close process in conjunction with the external accountants</li> <li>Maintaining the fixed asset register and depreciation calculations</li> <li>Producing inputs to the monthly management accounts, including variance analysis against budget</li> <li>Preparing audit working papers and supporting schedules; liaising with external auditors during the annual audit</li> <li>Supporting the preparation of corporate tax and VAT returns and maintaining the records to support them</li> <li>Applying internal financial controls and escalating weaknesses to the Head of Corporate Services</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <p>Qualified or part-qualified accountant (ACCA, ACA, CPA, or equivalent), or at least seven years of accounting experience with a strong technical foundation. Demonstrated experience operating a general ledger and managing the monthly close. Working knowledge of IFRS. Familiarity with Omani VAT and corporate tax. Fluent in English; working Arabic preferred.</p> <p>Experience in a regulated financial services entity or a greenfield environment is an advantage.</p> <p>What this is</p> <p>The financial records of this institution are being established from scratch. The person in this role will set the standard for how they are maintained. If that appeals and you have the technical grounding to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Available specialties 9 openings</p> <div> Internal MedicineOncologyCardiologyPediatric SurgeryNephrologyUrologyGeneral PractitionerEmergencyOBG &amp; Gynaecology<br> </div> <div> <p>Entry requirements</p> <div> <div>1MBBS or equivalent + <strong>5 years' total experience</strong> </div> <div>2The last <strong>3 years of practice</strong> must be full-time in the specialty</div> <div>3Practice in a privately owned <strong>unregistered clinic is not acceptable</strong> </div> <div>4Age must be less than <strong>45 years</strong> </div> </div> </div> <div> <p>Benefits</p> <div> AccommodationLiving allowanceMedical coverTransport allowanceReturn air ticketPer Oman Labor Law<br> </div> </div> <div> <p>About this opportunity</p> <p>Medical Officer positions are available with leading healthcare institutions in the Sultanate of Oman. Ilahi Healthcare manages the full recruitment cycle from eligibility screening and OMSB credentialing guidance to scheduling online interviews in India and visa support. Experience must include at least 3 consecutive years full-time in the specialty. Age limit is under 45 years.</p> </div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Objective: </strong> </p> <p>The Legal Officer will serve as a key member of TANMIA's Legal &amp; Compliance team, providing day-to-day legal support across the organization's business operations. The role holder will assist in reviewing and drafting contracts, ensuring adherence to applicable Omani laws and regulations, supporting corporate governance activities, and contributing to the proactive management of legal risk. This position offers a strong foundation for developing a well-rounded legal career within a dynamic investment and development environment</p> <p> <strong>Key Areas:</strong> </p> <p> Assist in managing legal and compliance matters related to agreements, contracts, and regulatory requirements.</p> <p> Support business units by providing basic legal guidance and ensuring adherence to company policies and Omani laws.</p> <p> Contribute to maintaining corporate governance standards and regulatory compliance</p> <p> <strong>Key Tasks:</strong> </p> <p> Draft, review, and update commercial contracts, service agreements, NDAs, and other legal documents in Arabic and English.</p> <p> Review and advise on contract terms to identify legal exposure and recommend appropriate risk mitigation measures.</p> <p> Assist in reviewing amendments to corporate documents, including the Memorandum of Association and Articles of Association.</p> <p> Maintain an organized and up-to-date repository of all contracts, corporate records, and legal filings. Assist in reviewing amendments to corporate documents such as Memorandum of Association and Articles of Association.</p> <p> Ensure company contracts, policies, and corporate filings comply with applicable Omani laws and regulations.</p> <p> Monitor legislative and regulatory changes relevant to TANMIA's operations and prepare timely updates for management and stakeholders.</p> <p> Ensure timely submission of required documents and filings to regulatory authorities.</p> <p> Follow up on stakeholder requirements to maintain ongoing compliance with applicable guidelines and obligations. Assist in preparing reports on legal activities and compliance status.</p> <p> Coordinate the preparation of Board and committee meeting documentation, including agendas, minutes, resolutions, and disclosure notices.</p> <p> Support corporate governance processes, including compliance tracking, disclosure management, and maintenance of statutory records.</p> <p> Conduct research on Omani commercial, corporate, employment, and regulatory law; prepare clear, concise summaries for management.</p> <p> Handle day-to-day legal queries from business units, providing practical and timely guidance.</p> <p> Coordinate with external legal counsel on complex matters, prepare briefs, and follow up on ongoing cases or advisory assignments.</p> <p> Support dispute resolution processes, including documentation, correspondence, and case follow-up.</p> <p> Prepare periodic reports on legal activities, contract status, and compliance metrics for the Senior Associate and management.</p> <p> Contribute to the development and improvement of legal templates, checklists, and internal in corporate governance processes, including disclosures and compliance tracking.</p> <p> Perform other related duties as assigned.</p> <p> <strong>Technical and Soft Skills:</strong> </p> <p> <strong>Technical :</strong> </p> <p> Knowledge of Omani commercial, corporate, and employment law and have knowledge in relevant sectors laws.</p> <p> Legal drafting and contract review (Arabic &amp; English)</p> <p> Legal research and regulatory analysis.</p> <p> Understanding of corporate governance frameworks.</p> <p> Familiarity with regulatory filing procedures in Oman.</p> <p> Proficiency in MS Office (Word, Excel, PowerPoint)</p> <p> <strong> Soft :</strong> </p> <p> Exceptional attention to detail and analytical thinking</p> <p> Strong written and verbal communication (Arabic &amp; English)</p> <p> Ability to manage multiple tasks and meet deadlines</p> <p> Collaborative team player with cross-functional communication skills</p> <p> Proactive approach and eagerness to develop legal expertise</p> <p> High degree of professionalism and discretion</p> <p> <strong>Experience / Knowledge:</strong> </p> <p> 0 3 years of experience in a legal role. </p> <p> Prior exposure to Omani corporate or commercial law is an advantage.</p> <p> <strong>Qualification :</strong> </p> <p> Bachelor s Degree in law is required.</p> <p> Relevant certifications in legal practice or compliance are a plus.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB PURPOSE: </b>The Revenue &amp; Collections Officer is responsible for ensuring the accurate recording of revenue and the timely collection of receivables, supporting the company s cash flow and financial stability. The role involves monitoring customer accounts, following up on outstanding balances, performing timely reconciliation of customer accounts and balances, and ensuring compliance with company policies and credit control procedures. KEY ACCOUNTABILITIES: Receiving, checking, and verifying all sales lines items in terminal operating system (TOS) ensure the accuracy of the data. Recording customer invoices in the ERP system with accurate GL account and profit center allocation. Maintain comprehensive knowledge of port and terminal service tariffs and ensure their accurate and consistent application in line with approved pricing structures and company procedures. Generate final sales invoices from the ERP system, ensuring accurate preparation and timely submission to customers. Collection of payment from the extra services rendered to port users handle cash, reconcile the revenue against the services rendered. Reconciliation of revenue with Bank Account Statement and updating the system. Handle cashier activities like; petty cash, receiving cash, payments and reconciliation including depositing cash to bank. Generate ageing reports on a regular basis and ensure timely and consistent follow-up on outstanding customer receivables in line with collection procedures. Assist in the monthly closing of books. Assist in VAT return on quarterly basis related to sales transactions. Carry out any additional tasks &amp; assignments from different sites whenever required. Liaise with accounting team for unreconciled receipts to ensure booking of all receipts. Report on the collection report with the finance manager monthly. Follow up and ensure revenues are closed &amp; reported on time. Carry out any other assignment assigned by the line manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>QUALIFICATION, EXPERIENCE AND SKILLS:</b></p><p>Qualifications : Bachelor s degree in accounting or finance.</p><p>Experience : 0 -3 years.</p><p>Skills : Computer proficiency, experience in using Microsoft Package and/or any relevant software. Knowledge of accounting report and procedures. Time management and communication. Advanced in English and Arabic both oral and written. Customer Service.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Follow purchase policies and procedures strictly. Responsible for placing PO s in a timely manner. Responsible for follow up of PO s. Responsible for documentation on the scope. Responsible for liaising with Siemens in procurement of materials. Responsible for shipping and clearing in a timely manner. Responsible for vendor development / registration. Responsible for purchase related CMMS system. Responsible for the efficient functioning of stores. Maintaining good relations with customers. Building cohesive team. Maintaining good relations with vendors. Maintaining blemish less integrity. Strictly follows the code of conduct in personal and professional relationship with vendors and contractors. Demonstrates efforts to reduce backlogs. Comply with the requirements of ISO 9001:2000; ISO 14001:2004; OSHAS 18001:1999. Ensuring stores audits are conducted. Implementation of policies and procedures. Strictly ensuring routines are followed. Ensuring the PRs is raised on reaching re order level. Ensuring all the purchase priorities is followed. Ensures parts are refurbished in a timely manner. Ensures all issues are accounted. Ensuring stores is maintained cleanly and professionally. Ensuring all goods is stored appropriately. Ensures workflow during absence of one or more of his staff. Ensures correct and complete documentation. Ensure CMMS is used properly. Submission of required report/s. Continues improvement in the process of work. Any other tasks that may be required.</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span><span>Service Desk &amp; User Support:</span></span></span></b><br></span><ul><li><span><span><span>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</span></span></span></li><li><span><span><span>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</span></span></span></li><li><span><span><span><span>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</span></span></span></span></li><li><span><span><span>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</span></span></span></li><li><span><span><span>Maintain detailed records of incidents, root causes, and resolutions.</span></span></span></li><li><span><span><span>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</span></span></span></li><li><span><span><span>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</span></span></span></li><li><span><span><span>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</span></span></span></li></ul><b><span><span><span>Network Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</span></span></span></li><li><span><span><span>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</span></span></span></li><li><span><span><span>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</span></span></span></li><li><span><span><span>Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</span></span></span></li></ul><b><span><span><span>Cybersecurity Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</span></span></span></li><li><span><span><span>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</span></span></span></li><li><span><span><span>Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</span></span></span></li><li><span><span><span>Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</span></span></span></li><li><span><span><span>Promote cybersecurity awareness among end users and report policy violations through proper channels.</span></span></span></li><li><span><span><span>Conduct basic vulnerability checks and ensure endpoints are compliant with the organization’s security baseline.</span></span></span></li></ul><b><span><span><span>Infrastructure Support (Level 1):</span></span></span></b><br><ul><li><span><span><span>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</span></span></span></li><li><span><span><span>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</span></span></span></li><li><span><span><span>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</span></span></span></li><li><span><span><span>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</span></span></span></li><li><span><span><span>Assist in the execution of approved change requests under the Change Management process.</span></span></span></li></ul><b><span><span><span>Technology GRC Compliance:</span></span></span></b><br><ul><li><span><span><span>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</span></span></span></li><li><span><span><span>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</span></span></span></li><li><span><span><span>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</span></span></span></li><li><span><span><span>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</span></span></span></li><li><span><span><span>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</span></span></span></li><li><span><span><span>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</span></span></span></li><li><span><span><span>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</span></span></span></li><li><span><span><span>Report any identified Technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</span></span></span></li><li><span><span><span>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</span></span></span></li><li><span><span><span>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</span></span></span></li><li><span><span><span>Ensure asset data accuracy for audit and compliance purposes</span></span></span></li><li><span><span><span>Contribute to the continuous improvement of Service Desk processes and overall user experience</span></span></span></li><li><span><span><span>Identify recurring issues and recommend process or system enhancements.</span></span></span></li></ul><b><span><span><span>Continuous Improvement:</span></span></span></b><br><ul><li><span><span><span><span>Ensure a working culture of continuous </span></span></span><span><span>improvement through a process of quality assurance among the Port Control Officers.</span></span></span></li><li><span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></span></li></ul><br><span>Requirements<span><b><span><span><span>Minimum Qualification:</span></span></span></b></span><br></span><ul><li><span><span><span><span><span><span><span><span>Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or trainings in Cybersecurity is highly preferred.</span></span></span></span></span></span></span><br></span></li></ul><b><span><span><span>Minimum Experience &amp; Knowledge &amp; Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</span></span></span></span></span></li><li><span><span><span><span><span>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</span></span></span></span></span></li><li><span><span><span><span><span>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</span></span></span></span></span></li><li><span><span><span><span><span>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</span></span></span></span></span></li></ul><b><span><span><span>Certifications (Required / Preferred):</span></span></span></b><br><ul><li><span><span><span><span><span>CompTIA A+ (Required — or equivalent demonstrated competency)</span></span></span></span></span></li><li><span><span><span><span><span>ITIL Foundation v4 (Required)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Network+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>CompTIA Security+ (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</span></span></span></span></span></li><li><span><span><span><span><span>ISO/IEC 27001 Foundation (Preferred)</span></span></span></span></span></li></ul><b><span><span><span>Technical Skills:</span></span></span></b><br><ul><li><span><span><span><span><span>Strong troubleshooting skills for hardware, software, network, and OS issues.</span></span></span></span></span></li><li><span><span><span><span><span>Proficiency in Active Directory user and group management.</span></span></span></span></span></li><li><span><span><span><span><span>Working knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN principles.</span></span></span></span></span></li><li><span><span><span><span><span>Familiarity with cybersecurity concepts: endpoint security, phishing, access control, and incident response.</span></span></span></span></span></li></ul> </div>