وظائف مهندس انظمة مدمجة في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for leading and managing OCS Infotech s Managed Security Operations Center (SOC) and MSSP services, ensuring 24x7 security monitoring, incident response and proactive threat management for customers Collaborate with sales &amp; presales teams for Solution design, Customer engagements &amp; Proposal support Provide strategic inputs for new service offerings, Market expansion and Customer acquisition &amp; retention Manage and expand OCS MSSP service portfolio: Managed SIEM Managed EDR/XDR Vulnerability management Security advisory services Define SOC service catalog and pricing alignment Lead and mentor SOC analysts (L1, L2, L3), engineers and architects Define skill development roadmap and maintain certification plans Ensure adequate staffing for 24x7 operations Manage recruitment, retention and performance of SOC team Staying updated with market trends and upcoming technologies Build and Identify Sales opportunities through market connect Providing strategic business input to senior management Manage relationships with security OEMs and technology partners Ensure SOC tools are updated, optimized and aligned with customer needs Drive partner certifications and compliance requirementsKey Responsibilities Manage and lead MSSP practice Lead 24x7 SOC operations, ensuring SLA-based monitoring and incident response Own incident lifecycle: detection triage investigation response closure Govern SIEM/SOAR/XDR platforms and optimize detection use cases Define and track SOC KPIs (MTTD, MTTR, SLA compliance) Lead threat hunting and proactive security operations Ensure compliance with ISO 27001, PCI DSS, and Oman regulatory requirements (MTCIT) Deliver SOC reporting and executive dashboards to customers Act as escalation lead for major security incidents Drive SOC maturity roadmap and service expansion Deliver: Monthly SOC reports Executive dashboards Threat intelligence insights Conduct regular service reviews with customers Act as trusted advisor for: Security posture improvement Risk mitigation strategies Create and maintain technical documentation: Product specifications and Solution documents Case studies and White papers Develop team roadmap and training programs Provide strategic business ideas to management Additional Responsibilities Plan resources and leave to ensure customer commitments are met Maintain low attrition rate Recruit and strengthen technical team capabilities Develop capabilities in new business verticals Ensure overall smooth functioning of the department Relevant Experience Strong understanding of cybersecurity solutions (software and cloud) Experience managing support services teams Experience managing cybersecurity professionals and architects Strong communication and presentation skills Ability to collaborate with sales, PM and internal teams Strong analytical and problem-solving skills Ability to provide strategic business direction Ability to stay updated with industry developments Ability to work under pressure and meet deadlines Work Environment &amp; Conditions This role may require occasional shift work as per Clients &amp; OCS Business Requirements. This role may require occasional shift work, weekend hours or on-call availability in response to Critical Incidents. Physical environment may include sitting for extended periods at a desk and working with computers in an office setting. The candidate must have the ability to work under high-pressure situations, particularly during incident handling &amp; Critical Threats.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Academic Qualifications Required</b></p><p>Bachelor s degree or master s in computer science / information security/ IT</p><b>Professional Certifications Required</b><ul><li>CISSP: Certified Information Systems Security Professional or CISM: Certified Information Security Manager</li><li>GIAC: Global Information Assurance Certification</li><li>GSEC: Global Security Essentials Certification</li><li>ISACA: IT Audit, Security, Governance and Risk Certifications</li><li>Vendor certifications (Fortinet, Microsoft, Palo Alto, etc.)</li></ul><b>Skills</b><ol><li>People Management o Build and lead a high-performing team of Presales, Implementation and Support Engineers o Set clear objectives, KPIs, and career development plans for team members o Conduct regular performance reviews and succession planning o Foster a culture of accountability, collaboration, and continuous learning</li><li>Strategic Leadership o Define technical vision and roadmap aligned with organizational goals o Represent OCS Infotech in executive-level customer engagements and industry forums o Drive adoption of emerging technologies and best practices across teams o Establish governance for compliance, security, and quality assurance</li><li>Customer Experience o Ensure seamless solution delivery with minimal disruption o Maintain proactive communication on timelines, risks, and escalations o Drive customer satisfaction through feedback loops &amp; service improvements o Act as escalation point for critical incidents and strategic account</li><li>Metrics and SLA Governance: o MTTD (Mean Time to Detect) o MTTR (Mean Time to Respond) o Incident closure SLAs o False positive rate o Alert-to-case ratio</li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> </p> <p> </p> <div> <strong>POSITION DESCRIPTION:</strong> <strong>Position Title:</strong> Sr. Instrument Technician<br><strong>Reports to:</strong> Instrument Supervisor<br><strong>Department:</strong> Maintenance and Operation Department<br><strong>Location:</strong> Duqm/Ras Markaz<br></div> <p> <strong> </strong> </p> <div> <strong>JOB PURPOSE:</strong> <p>Take job order for maintenance services and overhauls of all Instrumentation &amp; Control equipment and related systems like Compressors, pumps, generators, tanks system and any rotating or static equipment located in the Terminal. In addition, to ensure maintenance activities are carried out as planned within preset time, high quality and as per HSE standards in order to maintain high reliability &amp; availability of Instrument equipment.</p> <p>The position will act in accordance with OTTCO s Mission, Vision, Values &amp; Strategies, as well as, policies,</p> <p>guidelines and international standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p> </div> <p> <strong> </strong> </p> <div> <strong>REPORTING STRUCTURE:</strong> <p> <strong>Number of Staff Supervised</strong> </p> <p> <strong>Direct Reports:</strong> </p> <p> <strong>0</strong> </p> <p> <strong>Total:</strong> </p> <p> <strong>0</strong> </p> </div> <p> <strong> </strong> </p> <div> <strong>KEY RESPONSIBILITIES:</strong> <p> </p> <p> <strong>Responsibilities</strong> </p> <ul> <li>Perform all Instrumentation activities role in Tank Terminal Industry &amp; Duqm Petrochemical Terminal.</li> <li>Prepare and signatory for Permit to Work activities within area of responsibility as licensed and advised by Supervisor and perform operations and maintenance activities in accordance with established company Quality Systems and manufacturers' practices and procedures.</li> <li>Ensure the availability of instrumentation, analyzers, control systems, and communication systems in the area, including the best work practices in maintenance.</li> <li>Install, maintain, repair, overhaul, calibrate, and test various industrial instruments such as control valves, transmitters, DCS, Fire and Gas Systems, ESD systems, and pressure controls.</li> <li>Preform and control all work related to instrument maintenance and calibration and analyze periodic maintenance reports to improve section efficiency.</li> <li>Maintain all instrumentation drawings in as-built condition and ensure any modifications are reflected accurately.</li> <li>Update, maintain detailed records of maintenance, calibration, and repair activities. Document any modifications made to systems and update technical manuals and drawings as necessary.</li> <li>Report any failures of safety-critical elements as per OTTCO standards and oversee the instrumentation side in all assigned locations.</li> <li>Maintain a high level of safety awareness and standards in all daily duties and tasks and guide the subordinate staff on safe working practices.</li> <li>Report daily activity status and work progress to the Instrument Supervisor and assist in planning, coordinating, and controlling instrumentation work activities.</li> <li>Continuously review Instrumentation and Control equipment to identify improvements in operability, reliability, safety, and integrity, and provide written feedback to the Instrument Supervisor.</li> <li>Maintain close communication with the Instrument Supervisor prior to work execution and support them by providing leadership, mentoring, and training to Instrument Technicians.</li> <li>Coordinate and supervise the work of Instrument Technicians and any sub-contractors personnel working on the terminal facilities associated with the Instrument &amp; Control facilities.</li> <li>Promptly respond to callouts for any system or equipment failures, ensuring timely resolution of issues to minimize downtime and maintain operational efficiency.</li> <li>Implement the Preventive Maintenance (PM) plan, manage work backlogs and maintain the maintenance KPI.</li> <li>Ensure that instrumentation maintenance history and reports are updated in SAP (CMMS), maintenance digitalization and critical issues and repetitive failures by implementing Root Cause Analysis (RCA) recommendations.</li> <li>Provide technical support during plant shutdowns</li> <li>Participate in instrumentation-related projects, including upgrades, retrofits, and new installations.</li> <li>Train and mentor junior technicians, providing guidance and support to help them develop their skills and knowledge.</li> <li><br></li> </ul> </div> <p> <strong> </strong> </p> <p> </p> <div> <strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS: </strong> <p> </p> <ul> <li>Minimum Qualifications for this position is Diploma in Instrumentation and Control Engineering or equivalent.</li> <li>Excellent knowledge of written, read, and spoken English (required) | Arabic - Native (desirable)</li> <li>5+ years of experience in Instrumentation and Control Maintenance activities preferably at Oil and Gas Industry</li> <li>Background in Instrumentation maintenance best practices.</li> <li>requirements, Oil/Gas process &amp; systems procedures and practices</li> <li>A good knowledge of relevant operations, HSE requirements, Oil/Gas process &amp; systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to perform as a team player.</li> <li>Ability to deal with change and demonstrate flexibility as required</li> </ul> </div> <p> </p> <p> <strong> </strong> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>&nbsp;Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Muscat Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Senior School qualification or equivalent</li><li>Degree or Diploma in Finance</li><li>Minimum of 1-2 years experience in accounting with at least 1 year in a similar capacity</li><li>Experienced in POS and PMS Systems (Opera / PSMS / Info Genesis / Micros)</li><li>Experienced in Accounting System (SUN System)</li><li>Excellent MS Office skills (Excel, word)</li></ul><p></p></section>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy leading a team that provides a high-quality service for our customers?<br> Do you love collaborating with teams to solve complex problems?</p> <h4>Join our team</h4> <p>Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p> <h4>Partner with the best</h4> <p>As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p> <h4>As a service delivery coordinator, you will be responsible for:</h4> <ul> <li>Protecting the health and safety of our personnel and the environment.</li> <li>Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.</li> <li>Acting as primary contact for client for job preparation, execution and close out.</li> <li>Being responsible for scheduling and dispatching of resources in line with job requirements.</li> <li>Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Complying with job center and S&OP platforms.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering.</li> <li>Have 10 years of experience in drilling services.</li> <li>Have previous experience as an applications engineer for 4+ years.</li> <li>Have technical knowledge and engineering understanding towards drilling services.</li> <li>Be able to work in a team.</li> <li>Be able to demonstrate leadership skills.</li> <li>Demonstrate intermediate / advanced English.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Office worker</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for</p><p></p>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy leading a team that provides a high-quality service for our customers?<br> Do you love collaborating with teams to solve complex problems?</p> <h4>Join our team</h4> <p>Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p> <h4>Partner with the best</h4> <p>As the service coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p> <h4>As a service delivery coordinator, you will be responsible for:</h4> <ul> <li>Protecting the health and safety of our personnel and the environment.</li> <li>Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.</li> <li>Acting as primary contact for client for job preparation, execution and close out.</li> <li>Being responsible for scheduling and dispatching of resources in line with job requirements.</li> <li>Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the client’s objectives (examples: clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in a way that is not aligned with the Baker Hughes SOP).</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Complying with job center and S&OP platforms.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering.</li> <li>Have 10 years of experience in drilling services.</li> <li>Have previous experience as an applications engineer for 4+ years.</li> <li>Have technical knowledge and engineering understanding towards drilling services.</li> <li>Be able to work in a team.</li> <li>Be able to demonstrate leadership skills.</li> <li>Demonstrate intermediate / advanced English.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Office worker</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: Network specialist &amp; Security is responsible for managing, setting up, designing, developing, maintaining and monitoring networks within MSX or between all other organizations connected to. Provisioning support to users, staff members, clients or suppliers. Ensuring that the networks function efficiently by collecting performance data, monitoring its security controls, troubleshooting issues, anticipating problems and performing routine maintenance. In addition, identifying potential vulnerabilities in existing systems or processes and recommending ways to mitigate these risks. Key Responsibilities / Accountabilities: Manage MSX s networking software and hardware environments on a detailed, systematic, and analytical approach. Interact with departments to address issues identified within network. Ensure the availability and service delivery of WAN and LAN network environment systems. This includes, but not limited to internal users, branches, commercial entities, and the public. Monitoring network performance and ensure system availability and reliability. Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, IPT, VPN, QoS). Ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use. Day-to-day perform network administration, support, configure, maintain and upgrade the organization network devices including service packs, patches, hot fixes and security configurations and ensuring the proper defenses are present for each network resource. Assist in keeping track of the MSX s networking infrastructure assets and ensure that the infrastructure and data is kept secure at all times. Work with internal teams and external suppliers for maintaining current infrastructure. Provides technical support in the development, testing and operation of next generation firewalls, intrusion detection/prevention systems, and web application firewalls. Monitoring network performance to ensure that applications are working properly and efficiently, viewing (availability, utilization, throughput, and latency) and test for weaknesses. Works closely with other Teams on projects, system support, network monitoring, and other duties as assigned. Submitting the required reports with all details to the manager when needed. Create and maintains deployment and support documentation. Performs other related duties as assigned by the department manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: BSc degree in networking engineering, computer science, cyber security, or an equivalent experience. Advanced network training certifications may be advantageous. A strong understanding and knowledge of network, and security controls. Cisco certifications in (CCNA, CCNP, Cisco ISE, Cisco Firewalls, Cisco Monitoring systems) or any other relevant certificates likes NSE3, NSE4. Strong troubleshooting skills Skills: Solid understanding of Network principles, practices, and technologies Strong analytical and problem-solving skills Ability to work under pressure and pay attention to detail : (MSX) . . . : . . WAN LAN . . : ( Routers Switches Firewalls Load Balancers IPT VPN QoS). . (Service Packs) (Patches / Hotfixes) . . . (IDS/IPS) (WAF). ( ) . . . . . : . . . : (CCNA CCNP Cisco ISE Cisco Firewalls Cisco Monitoring Systems) (NSE3 NSE4). (Troubleshooting). : . . . . .</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About us</strong>&nbsp;</span></p><br><p><span>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.&nbsp;</span></p><br><p><span><strong>Experience:</strong></span></p><br><p><span>Senior Designer &nbsp;shall have a minimum of 15 years related experience plus proven capability</span></p><br><p><span>in an engineering design firm. Minimum of 10 years of experience in design of oil &amp; gas facilities</span></p><br><p><span>with extensive experience in front end and detailed design, plus proven experience in AutoCAD &amp; E3D.</span></p><br><p><span><strong>Particulars:</strong></span></p><br><ul><li><span><span>Good spoken and written English and PC literate. Senior Designer shall have good skills in management of a pool of Designers / drafts persons and also task planning to meet schedules. Hence must have good interpersonal and communication skills. Senior Designer shall have abilities to effectively check the drawings prepared by Designers in the same discipline. 3D CAD skills and with experience in E3D.</span></span></li></ul><p><span><strong>Principal Accountabilities :</strong></span></p><br><ul><li><span><span>Understand the requirements of the design quality system and meticulously ensure that these</span></span></li></ul><p><span>requirements are met and Undertake work in accordance with relevant Codes, Standards and</span></p><br><p><span>Procedures.</span></p><br><ul><li><span>Participate in site visits to gather existing data</span></li></ul><ul><li><span><span>Produce presentable and accurate drawings, including a consistency check. Modification of</span></span></li></ul><p><span>existing drawings.</span></p><br><ul><li><span><span>Be aware of, and check, the interface between his own discipline and other disciplines at all</span></span></li></ul><p><span>stages of the design.</span></p><br><ul><li><span><span>Good knowledge on Company Standards, Shell Group DEP’s and International Standards.&nbsp;&nbsp;</span></span></li></ul><p><span>Full understanding of “non-standard” Vendor documentation and its interface points with</span></p><br><p><span>Company engineering documents.</span></p><br><ul><li><span>Produce drafting 2D drawings from E3D</span></li><li><span>Carry out Lighting Design Calculation in Dialux</span></li><li><span>Preparation of MTO</span></li><li><span><span>Decisions are to be made based on acceptable quality for the custodian.</span></span></li><li><span><span>Actively train and encourage the development of Omani personnel to fulfil draftsperson and</span></span></li></ul><p><span>designer roles in the engineering team.</span></p><br><ul><li><span><span>Implement Company, and where applicable, Client/Project policies and procedures.</span></span></li><li><span><span>Checking and preparation of design/engineering documentation.</span></span></li><li><span><span>Undertake surveys necessary to develop area of work assigned.</span></span></li><li><span><span>Liaise with other disciplines, departments, project personnel, vendors, etc.</span></span></li><li><span><span>Ensure all design drawings and documents are complete within the allocated hours and in</span></span></li></ul><p><span>accordance with the programme.&nbsp;</span></p><br><ul><li><span><span>Preparation of detailed drawings and documents to the requirements of Engineer.</span></span></li><li><span><span>Ensure all discipline design interfaces are clearly defined.</span></span></li></ul> <p><span><strong>Qualification :</strong> Minimum HND /ITI /Diploma in Engineering.</span></p><br><p><strong>Moving forward together</strong></p><br><p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p><br><p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p><br><p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Warehouse Coordinator</strong><br> <strong>Position Overview:</strong><br> We are seeking a detail-oriented and proactive Warehouse Coordinator to manage the flow and storage of materials on site, ensuring smooth operations and compliance with a Large- scale construction project. This role is key to supporting construction activities by maintaining accurate inventory, overseeing material handling, and facilitating effective communication between logistics, site teams, and contractors.&nbsp;<br> <strong>Key Responsibilities:</strong><br><ul><li>Manage all material activities on site, including receipt, storage, preservation, and delivery to contractors, adhering strictly to Material Management Procedures.</li><li>Operate and maintain the AMUSE system for tracking material movements and inventory.</li><li>Coordinate with site security to regulate truck entry, ensuring organized and safe vehicular traffic flow within the site premises.</li><li>Organize and supervise unloading of materials upon arrival, engaging suitable subcontractors to ensure efficiency.</li><li>Verify incoming materials meet required quantity and quality standards, cross-checking against certificates and documentation.</li><li>Allocate and maintain designated storage areas based on a strategic storage allocation plan for optimal warehouse organization.</li><li>Keep detailed and up-to-date records of all materials received, stored, withdrawn, and handed over, including material certificates, orders, invoices, customs documents (if applicable), and material requisitions.</li><li>Monitor availability of materials to support definition and progress of work fronts.</li><li>Report any occurrences of damaged or lost materials promptly to the Project Manager and Construction Manager.</li><li>Archive material certificates and ensure bulk materials are accurately identified following PMI color coding systems (if applicable).</li><li>Initiate back charges to vendors where necessary and prepare supporting documentation for management review and action.</li><li>Maintain the preservation of equipment and materials in line with prescribed procedures.</li><li>Record daily hours worked by warehouse personnel and assist in manpower tracking to optimize warehouse operations.</li><li>Prepare and provide lists of spare parts to be handed over to the client upon project completion.</li></ul><strong>Qualifications:</strong><br><ul><li>Minimum of 5 years’ experience in construction site material management or warehouse coordination.</li><li>Proficient in English, both spoken and written, to ensure clear communication across teams.</li><li>Strong organizational and multitasking skills with keen attention to detail.</li><li>Ability to work effectively on-site and adapt to dynamic project environments.</li><li>Familiarity with material management systems, preferably AMUSE or similar inventory management software.</li><li>Understanding of quality assurance requirements related to construction materials.</li></ul><strong>What We Offer:</strong><br><ul><li>Opportunity to play a critical role in large-scale construction projects and contribute to their successful delivery.</li><li>Exposure to advanced material management systems and best practices in site logistics.</li><li>Collaborative work environment with open communication channels across project teams.</li><li>Professional growth prospects within a dynamic and fast-paced industry.</li><li>Competitive compensation package commensurate with experience.</li></ul>If you are a motivated individual with solid experience managing construction site warehouses and materials, and you are ready to take on a hands-on role in a challenging environment, we encourage you to apply.<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> </p> <div> <strong>POSITION DESCRIPTION:</strong> <strong>Position Title:</strong> Mechanical Supervisor<br><strong>Reports to:</strong> Mechanical Lead<br><strong>Department:</strong> Maintenance Department<br><strong>Location:</strong> All OTTCO Terminals<br></div> <p> </p> <div> <strong>JOB PURPOSE:</strong> <p>Perform operations and maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, pipelines, tanks, and other static and rotating machinery. Ensure all mechanical maintenance and inspection activities are carried out efficiently, safely, and in accordance with approved company procedures, industry standards, and OEM recommendations to achieve maximum equipment reliability and asset integrity.</p> <p>The position will operate in alignment with OTTCO s Mission, Vision, Values, and Strategies, ensuring adherence to company policies, HSE regulations, and applicable Omani legal and environmental requirements. The incumbent shall promote operational excellence, continuous improvement, and sustainability through the application of best international practices supported by modern maintenance systems and technologies.</p> </div> <p> <strong> </strong> </p> <div><br> </div> <p> <strong> </strong> </p> <div> <strong>KEY RESPONSIBILITIES:</strong> <p> <strong>Operation &amp; Maintenance</strong> </p> <p> <span> <span> </span> </span>Perform preventive, corrective, and predictive maintenance of mechanical systems including pumps, compressors, tanks, valves, pipelines, and associated static/rotating equipment.</p> <p> <span> <span> </span> </span>Supervise all mechanical maintenance and repair activities to ensure they are conducted safely and in line with approved procedures, work instructions, and OEM standards.</p> <p> <span> <span> </span> </span>Lead and support troubleshooting of mechanical faults and equipment breakdowns, ensuring timely restoration and minimal production impact.</p> <p> <span> <span> </span> </span>Validate and enter all mechanical maintenance activities into the CMMS (SAP/Maximo or equivalent) and ensure proper record keeping.</p> <p> <span> <span> </span> </span>Conduct periodic inspections of mechanical facilities to identify issues, deterioration, or nonconformities requiring intervention.</p> <p> <span> <span> </span> </span>Supervise and certify equipment alignment, vibration analysis, balancing, and other critical maintenance activities. Coordinate with Operations for equipment isolation, handover, and recommissioning to ensure safe execution of maintenance work.</p> <p> <span> <span> </span> </span>Attend Daily operation-maintenance coordination meeting, YTT, and other departmental meetings.</p> <p> <span> <span> </span> </span>Participate and support in root cause analysis (RCA) for major equipment failures and implement corrective and preventive actions to avoid recurrence.</p> <p> <span> <span> </span> </span>Participate in shutdown/turnaround planning and execution, ensuring all mechanical activities are completed safely, on time, and within budget.</p> <p> <span> <span> </span> </span>Closely monitor and verify that all work order closures are completed to a high standard, with clear documentation and all required supporting attachments.</p> <p> <span> <span> </span> </span>Monitor, maintain, and continuously improve departmental KPIs by tracking performance metrics, analyzing trends, and implementing corrective actions to ensure alignment with operational targets and company objectives.</p> <p><br></p> </div> <p> <strong> </strong> </p> <p> </p> <div> <strong>QUALIFICATIONS, EXPERIENCE, &amp; SKILLS: </strong> <p> <span> <span> </span> </span>Bachelor s Degree in Mechanical Engineering or equivalent from a recognized university. </p> <p> <strong>Experience</strong> </p> <p> <span> <span> </span> </span>Minimum +6 years of experience in mechanical maintenance within tank terminal, oil &amp; gas, refinery, or petrochemical sectors.</p> <p> <span> <span> </span> </span>Demonstrated expertise in rotating equipment, mechanical seals, alignment, piping systems, and static equipment (tanks, pressure vessels, exchangers).</p> <p> <span> <span> </span> </span>Proven track record in supervision of EPC and maintenance contractors during shutdowns and major overhauls.</p> <p> <span> <span> </span> </span>Strong exposure to mechanical integrity programs, inspection schedules, and reliability analysis.</p> <p> <span> <span> </span> </span>Working knowledge of international standards such as API 610/650/682, ASME, ASTM, and ISO.</p> <p> <strong>Professional Certifications</strong> </p> <p> <span> <span> </span> </span>Authorized Mechanical/Rotating Equipment Maintenance Certification (where applicable).</p> <p> <span> <span> </span> </span>Training in Root Cause Analysis (RCA), Reliability Centered Maintenance (RCM), or Vibration Analysis is preferred.</p> <p> <span> <span> </span> </span>HSE or PTW certifications such as NEBOSH/IOSH are desirable.</p> <p> <span> <span> </span> </span>Familiarity with SAP or CMMS systems for maintenance management is advantageous.</p> <p> <strong>Technical Competencies</strong> </p> <p> <span> <span> </span> </span>Deep knowledge of pumps, compressors, valves, hydraulic systems, HVAC, and pipeline systems.</p> <p> <span> <span> </span> </span>Proficient in interpreting P&amp;IDs, isometric drawings, and mechanical schematics.</p> <p> <span> <span> </span> </span>Skilled in troubleshooting, root cause analysis, and reliability improvement methodologies.</p> <p> <span> <span> </span> </span>Familiarity with corrosion mechanisms, mechanical integrity inspections, and cathodic protection systems.</p> <p> <span> <span> </span> </span>Capable of planning, scheduling, and managing shutdown and turnaround activities.</p> <p> <strong>Behavioral Competencies</strong> </p> <p> <span> <span> </span> </span>Strong leadership, problem-solving, and decision-making skills.</p> <p> <span> <span> </span> </span>Excellent coordination and communication across multidisciplinary teams.</p> <p> <span> <span> </span> </span>Proactive and detail-oriented, with a strong sense of accountability and ownership.</p> <p> <span> <span> </span> </span>High commitment to HSE culture and continuous improvement.</p> <p> <span> <span> </span> </span>Ability to work effectively under pressure and manage multiple priorities.</p> <p> <span> <span> </span> </span>Demonstrates integrity, professionalism, and alignment with OTTCO s corporate values and strategic vision.</p> </div> <p> <strong> </strong> </p> <p> </p></div></section>

<p>The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page.</p><p>Based in Salalah, in Dhofar Governorate, Oman, the Admin and Logistics Senior Assistant will provide essential administrative, logistical, and programmatic support to ensure the smooth day-to-day operation for the ARISE Program. Reporting directly to the Financial Control Senior Associate, the Admin and Logistics Senior Assistant will execute multi-step transactions across a range of administrative, financial, logistical and procurement processes, ensuring that all project operational support activities fully comply with the policies, procedures, guidelines, rules and regulations of GGGI.</p><p><strong>PURPOSE</strong></p><p>The Admin and Logistics Senior Assistant will be based in Salalah, in Dhofar Governorate. Reporting to the Financial Control Senior Associate, he/she will execute day to day administrative tasks, support financial reporting and planning, and manage logistical processes related to the ARISE program on green growth and climate action planning and implementation. He/she will execute multi-step transactions and also provide operational support for travel, conference, meetings preparation, onsite events, and other pertinent tasks, including for the regional project, ensuring accuracy and quality across project delivery while meeting institutional policies, standards and donor requirements</p><p><strong>ENGAGEMENT</strong></p><ul><li>Provide complete information and explain administrative, logistical, and procurement process requirements to internal colleagues, external vendors, and project partners, resolving issues of data clarity within standard and operational situations.</li><li>Coordinate with GGGI HQ and regional operations teams (Finance, Procurement) to facilitate administrative activities in the country.</li><li>Communicate issues and risks that will affect consistent program/project delivery and report to the Financial Control Senior Associcate and relevant staff.</li><li>Communicate programme needs to service providers/suppliers and ensure that services/products are delivered in line with established agreements.</li><li>Coordinate closely with the Government of Oman, all GGGI country team, and other partners to schedule meetings, arrange workshops, and organize events and support day-to-day program operations</li></ul><p><strong>DELIVERY</strong></p><ul><li>Manage routine local procurement of all necessary goods and services for the program with a focus on quality and value for money.</li><li>Maintain program filing systems and safeguard standards of reporting/documentary quality to support reporting to donors and programme stakeholders.</li><li>Provide logistics arrangements with respect to meetings, seminars, workshops, conferences, trainings, etc. including but not limited to transport solutions, catering, procurement and communications.</li><li>Ensure system is in place to manage office and IT inventories.</li><li>Ensure smooth day to day running of the office facilities and act as Health and Safety focal point for the Salalah office, managing emergency and safety procedures. Performs other administrative support as required in support to the Chief of Party and other team member as appropriate</li></ul><p><strong>REQUIREMENTS</strong></p><p><strong>QUALIFICATIONS</strong></p><ul><li>A bachelor s degree in any one of the following: business administration, management, procurement, accounting, or related fields.</li><li>Preferably 3 to 5 years of experience in procurement, budget reporting, and related fields.</li><li>Experience working in event facilitation, and/or recruitment is an advantage.</li><li>Experience working with government and multi-stakeholders (donors, multilaterals, etc.)</li><li>Fluency in written and verbal English and Arabic are essential.</li><li>Knowledge of green growth and climate change issues would be an advantage.</li><li>Experience with UN systems or other international organizations is a plus.</li><li>High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.)</li><li>Proficient in Project Management Information Systems (PMIS); and or Enterprise Resource Management systems (ERP)</li></ul><p><strong>FUNCTIONAL</strong></p><ul><li>Ability to liaise and work seamlessly with relevant units and staff</li><li>Highly organized and able to effectively and efficiently multi-task and prioritize</li><li>Dedicated team player, with result-oriented, pro-active, and creative mindset to solve problems.</li><li>Able to perform duties on time and budget</li><li>Excellent multi-cultural literacy and interest in being a part of an international team</li><li>Takes a pro-active approach and work independently with minimum supervision to solve issues arising</li><li>Willingness and ability to travel (domestic) as needed, especially to events that the Program is organizing or participating (occasional)</li><li>Ability and willingness to work in a flexible and agile manner and deliver according to the demand of the Program</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>A bachelor s degree in any one of the following: business administration, management, procurement, accounting, or related fields.</p><p>Preferably 3 to 5 years of experience in procurement, budget reporting, and related fields.</p><p>Experience working in event facilitation, and/or recruitment is an advantage.</p><p>Experience working with government and multi-stakeholders (donors, multilaterals, etc.)</p><p>Fluency in written and verbal English and Arabic are essential.</p><p>Knowledge of green growth and climate change issues would be an advantage.</p><p>Experience with UN systems or other international organizations is a plus.</p><p>High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.)</p><p>Proficient in Project Management Information Systems (PMIS); and or Enterprise Resource Management systems (ERP)</p><p>Ability to liaise and work seamlessly with relevant units and staff</p><p>Highly organized and able to effectively and efficiently multi-task and prioritize</p><p>Dedicated team player, with result-oriented, pro-active, and creative mindset to solve problems.</p><p>Able to perform duties on time and budget</p><p>Excellent multi-cultural literacy and interest in being a part of an international team</p><p>Takes a pro-active approach and work independently with minimum supervision to solve issues arising</p><p>Willingness and ability to travel (domestic) as needed, especially to events that the Program is organizing or participating (occasional)</p><p>Ability and willingness to work in a flexible and agile manner and deliver according to the demand of the Program</p><p>Understand and actively support GGGI's mission, vision and values.</p><p>Promote an organizational culture of trust, transparency, respect and partnership.</p><p>Excel at problem solving, ask questions and seek support when needed, share easily information and knowledge with others both internally as externally.</p><p>Manage emotions and stress positively, build rapport and resolves conflict easily.</p><p>Strong ability to work independently and/or remotely, while maintaining productivity.</p><p>Be able to lead and manage a project independently, while knowing when to seek advice and liaise closely with the relevant GGGI structures.</p>

<p>Note: 5 days working from customer location (OMAN Location-Middle East) Rounds of Interview: L1 Virtual, L2+L3- Face to face in Bengaluru Tech Mahindra's Office</p><p>Senior ETL Tester (Telecom Domain) Position Overview We are seeking a skilled and analytical Senior ETL Tester with 5+ years of experience to join our data engineering and analytics team. In this role, you will be responsible for validating complex data pipelines, ensuring data integrity, and verifying end-to-end data flow from various source systems to our enterprise data warehouse and data lake. The ideal candidate will have deep expertise in Telecom data structures, strong proficiency in Teradata SQL and Informatica PowerCenter, and hands-on experience handling big data environments using Hadoop and Python, NIFI, HIVE etc..</p><p>Mandatory Requirement: This position is based in Oman. Candidates must be fully willing to relocate to Oman.</p><p>Key Responsibilities</p><ul><li>Data Validation &amp; Quality Assurance: Design, develop, and execute comprehensive test plans, test cases, and test scripts for complex ETL processes using Informatica PowerCenter.</li><li>Database Testing: Write advanced, highly optimized SQL queries in Teradata to perform source-to-target data mapping validation, data integrity checks, and performance testing.</li><li>Big Data Testing: Validate data ingestion and processing within Hadoop ecosystems (Hive, HDFS, or Spark), ensuring seamless data flow between traditional data warehouses and big data platforms.</li><li>Automation &amp; Scripting: Leverage Python to automate repetitive testing tasks, build data reconciliation scripts, and streamline the QA regression suite.</li><li>Telecom Domain Analysis: Apply deep knowledge of telecom data (e.g., CDRs, billing records, network performance data, CRM, provisioning) to analyze business requirements and identify critical data anomalies.</li><li>Defect Management &amp; Collaboration: Track, log, and manage defects using tools like Jira or ALM. Work closely with ETL Developers, Data Architects, and Business Analysts to resolve data discrepancies and performance bottlenecks.</li><li>Data Migration &amp; Integration Testing: Verify complex transformations, aggregations, and business logic implementation across multiple data layers.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Overall Experience: Minimum 5 years of dedicated experience in ETL / Data Warehouse testing.</li><li>Domain Expertise: At least 23 years of experience working within the Telecom domain (OSS/BSS systems, Billing, Mediated data, or Network analytics).</li><li>Technical Skillset</li><ul><li>ETL Tools: Strong hands-on experience testing pipelines built with Informatica PowerCenter (understanding workflows, mappings, and transformations).</li><li>Databases &amp; SQL: Expert-level knowledge of Teradata SQL (stored procedures, macros, joins, indexes, and analytical functions).</li><li>Big Data Ecosystem: Practical exposure to Hadoop environments (querying via Hive/Impala, navigating HDFS).</li><li>Programming/Scripting: Proficiency in Python for automated data validation and file processing.</li><li>Methodologies: Strong understanding of Data Warehousing concepts (Star/Snowflake schemas, SCD Type 1/Type 2, Fact and Dimension tables).</li></ul><li>Soft Skills &amp; Tools</li><ul><li>Experience with Agile/Scrum methodologies.</li><li>Proficiency with test management and defect tracking tools (Jira, HP ALM, Azure DevOps).</li><li>Excellent analytical, problem-solving, and communication skills to bridge the gap between technical teams and business requirements.</li></ul></ul><p>Preferred Qualifications (Nice to have)</p><ul><li>Experience with CI/CD pipelines (Jenkins, Git) for automated testing.</li><li>Exposure to cloud data platforms (e.g., Snowflake, AWS, or Azure) is a plus.</li><li>ISTQB or equivalent software testing certification.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Purpose: The Database Administrator is responsible for managing, maintaining, and securing organizational databases to ensure high availability, performance, integrity, and security of data used across business systems.</p><p>Key Responsibilities:</p><ul><li>Install, configure, and maintain database systems and environments.</li><li>Monitor database performance, availability, and security.</li><li>Perform database backup, recovery, and disaster recovery operations.</li><li>Ensure data integrity, consistency, and reliability across systems.</li><li>Optimize database performance through tuning and troubleshooting.</li><li>Manage user access, roles, and permissions.</li><li>Support database design, development, and implementation activities.</li><li>Identify and resolve database issues and system failures.</li><li>Implement database security policies and best practices.</li><li>Maintain documentation of database configurations, procedures, and standards.</li><li>Support data migration, upgrades, and system integration projects.</li></ul><p>Working Conditions: Office-based work environment. May require occasional support during system maintenance, upgrades, or critical incidents.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.</p><p>Experience: Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills: Basic knowledge of database systems such as Oracle, SQL Server, MySQL, or PostgreSQL. Understanding of SQL and database concepts. Familiarity with backup, recovery, and data security principles. Basic understanding of system administration and servers. Knowledge of performance tuning concepts (advantage). Proficiency in Microsoft Office applications.</p><p>Soft Skills: Strong analytical and problem-solving skills. High attention to detail and accuracy. Good communication and teamwork abilities. Ability to work under supervision and follow procedures. Strong willingness to learn and develop technical skills.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Database Administration &amp; Maintenance</strong></p><ul><li><p>Install, configure, and maintain Oracle database systems (versions 8i through 11g) across Linux and MS-Windows environments</p></li><li><p>Monitor database health, performance, and availability on a daily basis</p></li><li><p>Manage database storage, tablespaces, and space allocation proactively</p></li></ul><p><strong>Performance Tuning &amp; Optimization</strong></p><ul><li><p>Perform database tuning and application tuning to ensure optimal query and system performance</p></li><li><p>Analyze and resolve performance bottlenecks using Oracle diagnostic tools (AWR, ADDM, ASH)</p></li><li><p>Manage resource allocation, user profiles, and database security configurations</p></li></ul><p><strong>High Availability &amp; Clustering</strong></p><ul><li><p>Administer and maintain active-passive clustering technologies including Windows ClusterServer, Oracle Failsafe, RedHat Cluster Manager, and Oracle Cluster One-Node</p></li><li><p>Ensure database failover readiness and business continuity planning</p></li></ul><p><strong>Data Management &amp; Migration</strong></p><ul><li><p>Plan and execute large-scale data movement, migration, and rollout activities — both online and offline</p></li><li><p>Manage backup and recovery strategies using RMAN; ensure regular testing of restore procedures</p></li></ul><p><strong>Security &amp; Compliance</strong></p><ul><li><p>Implement and enforce data privacy, confidentiality, and security controls for patient healthcare and clinical data</p></li><li><p>Ensure compliance with applicable regulatory requirements around sensitive data handling</p></li></ul><p><strong>Collaboration &amp; Support</strong></p><ul><li><p>Work closely with application teams, system administrators, and project managers to support database-related requirements</p></li><li><p>Provide root cause analysis and resolution for database incidents and service requests</p></li><li><p>Maintain detailed documentation of database configurations, changes, and procedures</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>6+ years of Oracle DBA experience covering versions 8i through 11g</p></li><li><p>Worked on active-passive clustering setups (Oracle Failsafe, RedHat Cluster Manager, Oracle Cluster One-Node)</p></li><li><p>Handled end-to-end data migration and rollout projects at scale</p></li><li><p>Strong command over SQL, PL/SQL, RMAN, AWR, ADDM, and ASH</p></li><li><p>A Bachelor's degree in Computer Science or a related field</p></li><li><p>Exposure to healthcare/clinical data environments is a strong advantage</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: ICT Projects Business Analyst Reports To: ICT Projects Manager / IT Manager</p><p>Number of Vacancies: 2 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All Governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>The ICT Projects Business Analyst is responsible for supporting the planning, analysis, and implementation of ICT projects by gathering business requirements, analyzing business processes, and coordinating with stakeholders to ensure that technology solutions align with organizational objectives. The role supports successful project delivery through effective communication, documentation, and business analysis activities.</p><p>Key Responsibilities</p><ul><li>Gather, analyze, and document business and functional requirements for ICT projects.</li><li>Work closely with business users to understand operational needs and recommend appropriate technology solutions.</li><li>Assist in preparing Business Requirement Documents (BRDs), Functional Specifications, process flows, and user stories.</li><li>Support project planning, implementation, testing, and deployment activities.</li><li>Coordinate with project managers, technical teams, vendors, and business stakeholders throughout the project lifecycle.</li><li>Participate in User Acceptance Testing (UAT) and ensure that business requirements are successfully delivered.</li><li>Analyze existing business processes and identify opportunities for process improvement and digital transformation.</li><li>Monitor project progress and assist in tracking project deliverables, milestones, and risks.</li><li>Prepare project documentation, meeting minutes, reports, and presentations.</li><li>Support change management activities, user training, and post-implementation support.</li><li>Ensure project documentation is maintained and updated throughout the project lifecycle.</li><li>Perform any other duties assigned by management within the scope of the role.</li></ul><p>Qualifications</p><p>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills</p><ul><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li></ul><p>Working Conditions</p><p>Office-based work environment. Regular coordination with ICT teams, business departments, vendors, and project stakeholders. May occasionally support project implementations, workshops, testing activities, and business meetings as required.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION DESCRIPTION: Position Title: Mechanical Technician Reports to: Mechanical Supervisor Department: Maintenance and Operations Department Location: Duqm/ Ras Markaz </p><p>JOB PURPOSE: Carry out preventive, corrective, and predictive maintenance of all mechanical systems and equipment across OTTCO s terminals, including pumps, compressors, valves, tanks, piping systems, HVAC units, and other static and rotating machinery, to ensure continuous and reliable operation of all facilities. </p><p>The position ensures that all maintenance and repair activities are performed in compliance with OTTCO s maintenance procedures, HSE policies, OEM recommendations, and international standards, supporting operational reliability and mechanical integrity of terminal assets. </p><p>REPORTING STRUCTURE: Number of Staff Supervised Direct Reports: 0 Total: 0 </p><p>KEY RESPONSIBILITIES: </p><p>Operations &amp; Maintenance </p><p>Perform preventive and corrective maintenance on mechanical systems including pumps, compressors, gearboxes, valves, piping networks, and pressure vessels. </p><p>Dismantle, inspect, and assemble rotating equipment during scheduled and unscheduled maintenance. </p><p>Conduct alignment, balancing, lubrication, and vibration monitoring as per preventive maintenance plans. </p><p>Assist in troubleshooting equipment failures and identify root causes in coordination with the Mechanical Supervisor. </p><p>Carry out routine inspections to detect leaks, abnormal noise, vibration, or wear in mechanical components. </p><p>Support maintenance and inspection of static equipment such as tanks, exchangers, and pipelines. </p><p>Perform mechanical isolations, tagging, and reinstallation in accordance with PTW and safety procedures. </p><p>Update maintenance job cards, inspection findings, and work completion details in the CMMS (SAP/Maximo) system. </p><p>Participate in start-up, shutdown, and major overhaul activities as per approved maintenance plans. </p><p>Project &amp; Technical Support </p><p>Assist in installation, commissioning, and modification of mechanical equipment for ongoing projects or upgrades. </p><p>Participate in inspection and quality verification of mechanical works carried out by contractors. </p><p>Ensure installations comply with design drawings, mechanical standards, and project specifications (API, ASME, ASTM, ISO). </p><p>Provide site feedback on equipment condition and improvement opportunities to enhance reliability and maintainability. </p><p>Safety &amp; Compliance </p><p>Follow OTTCO s HSE, Permit-to-Work (PTW), and mechanical isolation procedures at all times. </p><p>Conduct toolbox talks and ensure proper use of PPE, tools, and lifting equipment. </p><p>Identify and report unsafe acts, conditions, or potential hazards promptly. </p><p>Maintain mechanical workshops, pump stations, and maintenance areas in a clean and safe condition. </p><p>Ensure safe execution of lifting, rigging, and confined space activities as per approved procedures. </p><p>Participate in emergency drills and support plant safety initiatives. </p><p>Teamwork &amp; Coordination </p><p>Coordinate with Electrical, Instrument, and Operations teams to perform multidisciplinary maintenance activities. </p><p>Support supervisors during shutdowns, major overhauls, and turnaround campaigns. </p><p>Assist in mentoring and training junior technicians and contractors to maintain work quality and efficiency. </p><p>Participate in team meetings, planning sessions, and maintenance improvement workshops. </p><p>Documentation &amp; Reporting </p><p>Record daily work activities, inspection data, and equipment readings in job sheets or CMMS. </p><p>Maintain equipment history cards, lubrication charts, and spares consumption logs. </p><p>Report defects, performance issues, and material shortages to supervisors for timely action. </p><p>Support preparation of maintenance reports, failure analysis records, and spare parts lists. </p><p>Continuous Improvement </p><p>Recommend improvements to maintenance practices, procedures, and job plans. </p><p>Participate in root cause analysis (RCA) for repeated mechanical failures. </p><p>Support reliability and efficiency enhancement programs under the ETIZAAN initiative. </p><p>Identify cost-saving opportunities related to spare parts, lubrication, or resource utilization. </p><p>Perform any other duties or special assignments as directed by line management. </p><p>Familiarization with QHSE Policies, Objectives, procedures and its record maintenance </p><p>Awareness on Significant environmental aspects, Health and safety hazards, related actual and potential aspects and risks associated with their risk. </p><p>Awareness on Emergency preparedness and response measures. </p><p>Awareness on implications of not conforming to the integrated managements system requirements, including not fulfilling the organization s compliance obligations </p><p>Key interactions </p><p>Internal: Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire </p><p>External: OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required. Notable Working Conditions. Field Operations and office environment, Moderate to intensive computer screen use. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or National Vocational Qualification (NVQ) in Mechanical Engineering / Industrial Maintenance. </p><p>Professional Certifications </p><p>Authorized certification in Mechanical Maintenance / Rotating Equipment Maintenance. </p><p>HSE and PTW system certifications such as NEBOSH/IOSH preferred. </p><p>Training in Vibration Analysis, Alignment, and Rigging/Lifting Safety is advantageous. </p><p>CMMS (SAP) training and basic computer literacy preferred. </p><p>Experience </p><p>+5 years of hands-on experience in mechanical maintenance within oil &amp; gas terminals, refineries, or heavy industrial facilities. </p><p>Experience in servicing and maintaining centrifugal and positive displacement pumps, compressors, valves, and gearboxes. </p><p>Familiar with mechanical sealing systems, gaskets, and bolting procedures. </p><p>Experience in piping maintenance, leak repair, and hydrotesting. </p><p>Working knowledge of tanks, pressure vessels, exchangers, and HVAC systems. </p><p>Familiar with international standards such as API 610, 650, 682, ASME, and ASTM. </p><p>Technical Competencies </p><p>Skilled in dismantling, assembling, and aligning rotating machinery. </p><p>Proficiency in using precision tools (dial gauges, micrometers, torque wrenches, etc.). </p><p>Ability to interpret mechanical drawings, P&amp;IDs, and maintenance manuals. </p><p>Knowledge of lubrication practices, material compatibility, and corrosion prevention. </p><p>Capable of performing mechanical troubleshooting and identifying failure modes. </p><p>Familiar with safe rigging, lifting, and confined space work practices. </p><p>Behavioral Competencies </p><p>Safety-oriented with strong discipline and attention to detail. </p><p>Good communication and teamwork abilities across multi-discipline teams. </p><p>Capable of working under supervision and delivering high-quality workmanship. </p><p>Proactive, reliable, and committed to continuous improvement. </p><p>Upholds OTTCO s values of Safety, Integrity, Reliability, and Operational Excellence. </p><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Service Desk &amp; User Support:</p> <p>Serve as the first point of contact (Level 1) for all IT incidents and service requests via phone, email, ticketing system, or walk-in.</p> <p>Log, categorize, prioritize, and track all incidents and service requests in the ITSM tool in accordance with IT service management procedures to support reporting and trend analysis.</p> <p>Perform initial diagnosis and troubleshooting of hardware, software, operating system, and connectivity issues.</p> <p>Ensure timely resolution or escalation of tickets in line with defined SLA targets.</p> <p>Maintain detailed records of incidents, causes, and resolutions.</p> <p>Escalate unresolved or complex incidents to Level 2/Level 3 support teams with thorough documentation.</p> <p>Ensure end-users are kept informed of incident status and resolution timelines in line with SLA commitments.</p> <p>Provide remote and on-site desktop support for end-user devices including PCs, laptops, printers, and peripherals.</p> <p>Network Support (Level 1):</p> <p>Provide first-line troubleshooting for LAN/WAN connectivity issues, VPN access, Wi-Fi, and network-dependent applications.</p> <p>Assist in monitoring network performance using approved monitoring tools and report anomalies to the network team.</p> <p>Support configuration of basic network equipment (switches, access points) under supervision of senior network engineers.</p> <p> Verify network port assignments, IP address configurations (DHCP/static), and DNS resolution for end-user issues.</p> <p> </p> <p> </p> <p>Cybersecurity Support (Level 1):</p> <p>Act as the first responder for reported cybersecurity incidents including phishing attempts, malware alerts, and suspicious account activity.</p> <p>Triage and document security incidents and escalate promptly to the Cybersecurity team via the Incident Response Plan.</p> <p> Assist in enforcing endpoint security policies including antivirus updates, patch compliance, and device encryption.</p> <p> Support user access management activities including account creation, password resets, and access provisioning/deprovisioning in Active Directory.</p> <p> Promote cybersecurity awareness among end users and report policy violations through proper channels.</p> <p> Conduct basic vulnerability checks and ensure endpoints are compliant with the organization s security baseline.</p> <p> </p> <p> </p> <p>Infrastructure Support (Level 1):</p> <p>Provide operational support for servers, storage systems, virtual machines, and on-premises/cloud-based applications.</p> <p>Monitor system health dashboards and alert the infrastructure team upon detection of failures or performance degradation.</p> <p>Assist in routine Technology infrastructure tasks including data backup verification, asset management, and hardware deployment.</p> <p>Support Technology asset lifecycle activities: procurement coordination, tagging, inventory tracking, and disposal per asset management policy.</p> <p>Assist in the execution of approved change requests under the Change Management process.</p> <p> </p> <p>Technology GRC Compliance:</p> <p>Comply with all Technology Governance, Risk, and Compliance (GRC) policies, standards, and procedures applicable to the Service Desk function.</p> <p>Maintain accurate and audit-ready records of all tickets, actions taken, and resolutions within the ITSM system.</p> <p>Maintain accurate and up to date documentation, including Incident records, Resolution notes, Standard Operating Procedures (SOPs)</p> <p>Adhere to ITIL-aligned processes for Incident Management, Problem Management, Change Management, and Service Request Management.</p> <p>Support internal and external Technology audits by providing required documentation, evidence, and access logs.</p> <p>Ensure all activities comply with applicable Omani cybersecurity and data protection regulations, including requirements from the Cyber Defense Center (CDC) and any sector-specific directives.</p> <p>Participate in Technology risk assessments, business continuity exercises, and disaster recovery drills as required.</p> <p>Report any identified technology risks, control gaps, or policy non-compliance to the Technology GRC function in a timely manner.</p> <p>Support IT asset tracking and maintain accurate configuration information (CMDB, if applicable).</p> <p>Assist with asset lifecycle activities, including Deployment and replacement, Basic maintenance, Asset disposal and retirement.</p> <p>Ensure asset data accuracy for audit and compliance purposes</p> <p>Contribute to the continuous improvement of Service Desk processes and overall user experience</p> <p>Identify recurring issues and recommend process or system enhancements.</p> <p> </p> <p>Continuous Improvement:</p> <p>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers.</p> <p>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Requirements</p> <p>Minimum Qualification:</p> <p>Bachelor s degree in information technology, Computer Science, Computer Engineering, or a related field Professional certification or training in Cybersecurity is highly preferred.</p> <p> </p> <p> </p> <p>Minimum Experience &amp; Knowledge &amp; Skills:</p> <p>Minimum 2 years of hands-on experience in a Technology Support / Helpdesk / Service Desk role.</p> <p>Demonstrated experience troubleshooting Windows operating systems, Microsoft 365, and enterprise applications.</p> <p>Exposure to networking fundamentals, cybersecurity practices, and Technology infrastructure environments.</p> <p>Experience working within ITSM platforms (e.g., ServiceNow, Remedy, Jira Service Management, or equivalent).</p> <p>Experience in a port, logistics, oil &amp; gas, or critical infrastructure environment is advantageous.</p> <p> </p> <p> </p> <p>Certifications (Required / Preferred):</p> <p>CompTIA A+ (Required or equivalent demonstrated competency)</p> <p>ITIL Foundation v4 (Required)</p> <p>CompTIA Network+ (Preferred)</p> <p>CompTIA Security+ (Preferred)</p> <p>Microsoft Certified: Modern Desktop Administrator Associate (Preferred)</p> <p>ISO/IEC 27001 Foundation (Preferred)</p> <p> </p> <p> </p> <p><br></p> <p> </p></div></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day-to-day operations of residential and commercial property portfolios.</p> <p>This is a high-ownership operational role focused on:</p> <ul> <li>Tenant communication</li> <li>Leasing coordination</li> <li>Maintenance management</li> <li>Property system updates</li> <li>Owner reporting and compliance</li> </ul> <p>You will act as the operational bridge between:</p> <ul> <li>Tenants</li> <li>Vendors</li> <li>Property owners</li> <li>Internal property management teams</li> </ul> <p>The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts in a fast-paced property management environment.</p> <p>If you have experience with:</p> <ul> <li>Property management systems</li> <li>Leasing workflows</li> <li>Tenant communication</li> <li>Maintenance coordination</li> </ul> <p>This role is a strong fit.</p> <h4>What you'll own</h4> <h4>Tenant communication & support</h4> <p>Respond to tenant inquiries related to:</p> <ul> <li>Rent payments</li> <li>Lease terms</li> <li>Maintenance requests</li> <li>Property policies</li> </ul> <p>Track all communication within:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management platforms</li> </ul> <p>Send reminders for:</p> <ul> <li>Rent due dates</li> <li>Lease renewals</li> <li>Compliance notices</li> </ul> <h4>Leasing & documentation</h4> <p>Draft, review, and process:</p> <ul> <li>Lease agreements</li> <li>Lease renewals</li> <li>Tenant onboarding documentation</li> </ul> <p>Manage documentation using:</p> <ul> <li>DocuSign</li> <li>Dotloop</li> </ul> <p>Maintain organized and compliant tenant files including:</p> <ul> <li>Applications</li> <li>Identification records</li> <li>Inspection reports</li> <li>Signed agreements</li> </ul> <p>Support property marketing across:</p> <ul> <li>Zillow</li> <li>Apartments.com</li> <li>MLS listing platforms</li> </ul> <h4>Property management systems</h4> <p>Maintain accurate records across property management software</p> <p>Track:</p> <ul> <li>Rent collections</li> <li>Delinquencies</li> <li>Occupancy status</li> <li>Late fees</li> </ul> <p>Generate and reconcile:</p> <ul> <li>Rent rolls</li> <li>Delinquency reports</li> <li>Occupancy trackers</li> </ul> <h4>Maintenance coordination</h4> <ul> <li>Create and assign vendor work orders</li> <li>Track maintenance tickets from start to completion</li> <li>Coordinate with tenants and vendors to ensure timely issue resolution</li> <li>Verify vendor invoices against completed work orders</li> </ul> <h4>Owner reporting & operational updates</h4> <p>Prepare:</p> <ul> <li>Owner statements</li> <li>Cash flow summaries</li> <li>Occupancy reports</li> <li>Vacancy updates</li> </ul> <p>Provide regular updates regarding:</p> <ul> <li>Rent collection status</li> <li>Open maintenance issues</li> <li>Leasing activity</li> </ul> <p>Ensure reporting is accurate and delivered on time</p> <h4>Compliance & quality control</h4> <p>Ensure all tenant documentation complies with:</p> <ul> <li>Local landlord-tenant regulations</li> <li>Fair Housing requirements</li> <li>Internal compliance standards</li> </ul> <p>Maintain organized, audit-ready property documentation</p> <h4>What success looks like</h4> <ul> <li>Tenant issues are resolved quickly and professionally</li> <li>Lease documentation remains accurate and compliant</li> <li>Maintenance requests are handled efficiently</li> <li>Property systems stay updated and organized</li> <li>Owners receive timely and accurate reporting</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Strong communication skills with tenants, vendors, and property owners</li> <li>Highly organized and comfortable managing multiple workflows simultaneously</li> <li>Detail-oriented with strong operational follow-through</li> <li>Problem-solver who balances tenant experience with operational efficiency</li> <li>Able to work independently in fast-paced environments</li> </ul> <h4>Requirements (must-have)</h4> <h4>Experience</h4> <p>2+ years of experience in:</p> <ul> <li>Property management</li> <li>Leasing coordination</li> <li>Real estate operations</li> <li>Property administration</li> </ul> <h4>Core skills</h4> <p>Hands-on experience with:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management systems</li> </ul> <p>Strong Microsoft Office and Google Workspace skills</p> <p>Familiarity with:</p> <ul> <li>Lease documentation</li> <li>Rent collection workflows</li> <li>Tenant communication processes</li> </ul> <p>Strong written and verbal English communication</p> <h4>Nice to have</h4> <ul> <li>Experience managing portfolios of 100+ units</li> <li>Multi-state property management experience</li> <li>Familiarity with:</li> <ul> <li>Security deposits</li> <li>Trust accounting</li> <li>Owner statements</li> <li>Property accounting workflows</li> </ul> <li>Experience in:</li> <ul> <li>Residential property management</li> <li>Commercial real estate</li> <li>Mixed-use portfolios</li> </ul> </ul> <h4>What a typical day looks like</h4> <ul> <li>Respond to tenant inquiries and maintenance requests</li> <li>Process leases, renewals, and tenant documentation</li> <li>Update rent payments and occupancy records in property systems</li> <li>Coordinate vendor work orders and maintenance follow-ups</li> <li>Prepare owner reports and operational summaries</li> <li>Ensure all records remain organized and compliant</li> </ul> <p>In short: You keep property operations organized, responsive, compliant, and running efficiently across tenants, vendors, and ownership groups.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Rent collection percentage</li> <li>Vacancy fill time</li> <li>Maintenance resolution turnaround time</li> <li>Accuracy of lease and tenant documentation</li> <li>Owner satisfaction with communication and reporting</li> <li>System and operational accuracy</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High operational ownership across property workflows</li> <li>Direct impact on tenant experience and portfolio performance</li> <li>Exposure to leasing, maintenance, reporting, and compliance operations</li> <li>Opportunity to grow into:</li> <ul> <li>Property manager</li> <li>Operations manager</li> <li>Portfolio coordinator roles</li> </ul> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical task (lease processing or owner reporting scenario)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Thrive in organized, operations-heavy environments</li> <li>Enjoy coordinating property workflows and tenant communication</li> <li>Can manage multiple moving parts without losing accuracy</li> <li>Want to grow within real estate and property operations</li> </ul> <p>This is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.</p></p><p></p>