وظائف مفتش أمن في سلطنة عمان

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p> <p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p> <h4>What the role covers</h4> <ul> <li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li> <li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li> <li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li> <li>Approving vendor functional design documents on behalf of the Company</li> <li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li> <li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li> <li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li> <li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li> <li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p> <p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p> <p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p> <h4>What this is</h4> <p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p><strong>The opportunity</strong><br> A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>This is one of the two most important hires the organisation will make, alongside the Project Manager. We are hiring a Product Owner to own the product in its entirety: the platform itself, the commercial proposition wrapped around it, the offerings made to each participant type, the fee schedule, the rulebook, the participant documentation, and the operating model that governs how participants interact with the platform. The role sets the what; the Project Manager delivers the when.</p> <p>The post-holder must be a deep domain expert in central securities depository, custody, and post-trade infrastructure: fluent in settlement, registry, asset servicing, corporate actions, repo, and the operational realities of how a CSD works. They will engage with the regulator, anchor issuers, custodians, primary dealers, and the build vendor and must be unquestionably authoritative on what the platform is, how it works, and why it has been designed the way it has.</p> <h4>What the role covers</h4> <ul> <li>Owning the product vision and roadmap end-to-end; defining the commercial proposition for each participant category</li> <li>Owning the fee schedule: design, benchmarking against international comparators, and ongoing maintenance</li> <li>Translating the product vision into functional requirements the build vendor delivers against; owning the functional specification across settlement, registry, asset servicing, corporate actions, repo, primary issuance, and participant interfaces</li> <li>Approving vendor functional design documents on behalf of the Company</li> <li>Owning the rulebook: structure, content, drafting, version control, and approval cycle</li> <li>Owning participant-facing documentation: admission criteria, membership agreements, participant operating manuals, fee schedules, and service level agreements</li> <li>Owning the operating model design: how participants interact day-to-day, cut-off times, settlement windows, corporate actions calendars, and exception handling</li> <li>Acting as the Company's authoritative voice on the platform design in regulatory engagements, with issuers, custodians, and international counterparties</li> <li>Line managing the functional Business Analysts and working in tight partnership with the Project Manager</li> </ul> <h4>Requirements</h4> <p><strong>Who we are looking for</strong><br> At least 15 years in central securities depository, custody, post-trade, or capital markets infrastructure, with substantial time in a product, design, or operating-model role rather than a purely operational one. Direct, demonstrable experience as the functional and product authority on a CSD, custody platform, post-trade platform, or financial market infrastructure of comparable scale and complexity: this is non-negotiable. The post-holder must have personally led, not merely participated in, the functional design of a build of similar weight.</p> <p>Deep, current expertise across settlement, custody, registry, corporate actions, asset servicing, repo, primary issuance, and post-trade transparency. Demonstrated experience drafting CSD rulebooks, participant documentation, fee schedules, and operating manuals. Track record of acting as the functional counterpart to a major build vendor and signing off vendor functional design. Fluent in English.</p> <p>Experience with Islamic-finance-compatible CSD design, familiarity with CPMI-IOSCO principles, and Arabic language skills are all advantages.</p> <h4>What this is</h4> <p>The product does not exist yet. The rulebook has not been written, the fee schedule has not been set, and the functional specification has not been drafted. The person who takes this role will have done all of it. If you are unquestionably expert in CSD and post-trade design, have personally led a build of comparable weight, and want to own a product from a blank sheet, this is worth a conversation.</p></p><p></p>

<p><h4>Position description</h4> <p><strong>Reports to:</strong> Shift Team Lead OTTCO<br> <strong>Department:</strong> Maintenance & Operation Department<br> <strong>Location:</strong> Duqm & Ras Markaz</p> <h4>Job purpose</h4> <p>Performs safe, orderly and efficient panel control operations for flow regulations on reception, storage and expedition (pressure, flow, rate, reading, gauges, inspecting product) at assigned sites (Muscat / Ras Markaz / Duqm), under shift Operation Supervisor's scope, as individual contributor by:</p> <ul> <li>Controlling and regulating the pressure, flow and rate of the facility and correcting anomalies.</li> <li>Overseeing, reading, and maintaining the equipment that controls the pressure and flow of plant.</li> <li>Watching gauges, inspecting product, troubleshooting, record keeping.</li> <li>Preparing written documents for supervisors or safety inspectors to ensure products meet the required specification and contribute to regular and safest operations.</li> </ul> <p>The position will act in accordance with OTTCO's mission, vision, values and strategies, as well as policies, guidelines and international standards, supported by an IT technology platform, HSE standards, Omani government and other legal justifications, and best international practices in consonance with national objectives.</p> <h4>Reporting structure</h4> <p><strong>Number of staff supervised (direct reports):</strong> 0</p> <h4>Key responsibilities</h4> <p><strong>General:</strong></p> <ul> <li>Perform all CRO operation activities role in petrochemical terminal and hydrocarbons.</li> <li>Accept shift from previous shift panel operator with detailed log sheet of operational adjustments and changes during previous shift.</li> <li>Ensure continuity of operational issues handed over by the previous shift and take necessary action.</li> <li>Capture all major highlights and constraints experienced during the shift in the log sheet in detail for the following shift.</li> <li>Monitor unit's process performance on a continuous basis using the Distributed Control System (DCS).</li> <li>Diagnose abnormal situations and take corrective action from the control panel.</li> <li>Ensure equipment is operating within specified parameters and report serious operational deviations to the Shift Team Leader.</li> <li>Review and compare outside log sheet readings at regular intervals with the control room instrumentation readings and ensure they correlate.</li> <li>Review laboratory sample analysis results by referring to Laboratory Information Management System updates and make necessary adjustments of the control panel instruments.</li> <li>Ensure Shift Team Leader is fully informed on all related aspects and obtain guidance when necessary.</li> <li>Control operating plant start-ups, shutdowns, and emergencies by alterations of speed, temperature, pressure and flow rates as necessary.</li> <li>Facilitate the shutdown and start-up for turnaround, maintenance and inspection purposes with adherence to the Standard Operating Procedures (SOP).</li> <li>Implement emergency procedures as dictated by the circumstances and SOPs.</li> <li>Contribute to the integrity of the organisation structure through constructive feedback.</li> <li>Contribute to improving processes and procedures within the department in conjunction with Team Leader.</li> <li>Adhere to Standard Operating Procedures and instructions received from Shift Team Leader in coordination with the Field Operator.</li> <li>Maintain log sheets and logbooks reporting the highlights of daily shift work.</li> <li>Record safety incidents (near misses, observations, incidents).</li> <li>Provide input into the weekly or monthly reports if required by the Area Department.</li> <li>Maintain continuity of panel operation and close all critical issues scheduled for the allocated shift.</li> <li>Communicate and correct process quality problems.</li> <li>Participate in Process Safety Management (PSM) activities.</li> <li>Effectively interact with all levels of employees, clients and vendors.</li> <li>Support unit turnarounds including work list identification/justification, procedure writing, procedure review and equipment inspection.</li> <li>Troubleshoot process operations, communicate and correct process quality problems.</li> <li>Perform other related duties or assignments as directed.</li> <li>Familiarize with QHSE policies, objectives, procedures and its record maintenance.</li> <li>Maintain awareness of significant environmental aspects, health and safety hazards, related actual and potential aspects and risks associated with their risk.</li> <li>Maintain awareness of emergency preparedness and response measures.</li> <li>Maintain awareness of implications of not conforming to the integrated management system requirements, including not fulfilling the organization's compliance obligations.</li> </ul> <h4>Qualifications & experience</h4> <p><strong>Minimum qualifications:</strong> Diploma in Petrochemical or Oil / Gas or equivalent.</p> <p>Excellent knowledge of written, read, and spoken English (required). Arabic - native (desirable).</p> <p><strong>Experience and background:</strong></p> <ul> <li>5-7 years of experience in hydrocarbons refining, petrochemical, process engineering or related industry.</li> <li>Relevant experience in the Oil & Gas / Refinery / Petrochemical industry with experience in Jetty / Tank Farm / Gantry units.</li> <li>Knowledge of fuel sector equipment.</li> <li>Knowledge of the refinery's offsite facilities and procedures.</li> </ul> <p><strong>Skills:</strong></p> <ul> <li>Good functional knowledge of DCS.</li> <li>Good knowledge of relevant operations, HSE requirements, Oil/Gas process and systems procedures and practices.</li> <li>Ability to perform as a team player.</li> <li>Self-motivated and dependable, demonstrating strong initiative.</li> <li>Ability to deal with change and demonstrate flexibility as required.</li> </ul> <h4>Key interactions</h4> <p><strong>Internal:</strong> Department Managers, Operations Shift Staff, SCM, TSD, Maintenance, HSE, Fire</p> <p><strong>External:</strong> OQ, SIPC, Surveying Companies, ROP and Civil Defence, gas companies, other contractors and suppliers as required.</p> <h4>Notable working conditions</h4> <p>Field operations and office environment, moderate to intensive computer screen use.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Expert - HSSE Culture will serves as the organization's subject matter expert in safety culture, human and organizational performance, leadership development, organizational learning, and behavioral change. The role will work closely with executive leadership, line management, employees, and contractors to embed safety as a core organizational value and improve operational resilience across all business activities.</p><br><br> Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy &amp; Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br> <b>Diversity Statement&nbsp;</b><br> We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The opportunity Goodman Masson is partnering with a new financial markets infrastructure venture under formation in Oman.<br> Backed by prominent institutional investors, the business is building a greenfield platform from the ground up, and is now hiring at the build stage.<br> This is a rare chance to help stand up critical market infrastructure from a blank sheet and then run what you have built.<br> The role As Lead Post-Trade Support Specialist you own the operational health of the post-trade platform in production: the settlement and registry lifecycle, corporate actions and reconciliation, the interfaces to settlement banks and market counterparties, and the messaging that carries every instruction in and out.<br> On a single-platform business this is the function that keeps settlement finality flowing and stands between a production fault and a settlement failure.<br> In the build phase you design the support model that will run the platform.<br> In the run phase you operate the service and the team you have designed.<br> What you will do Own second- and third-line application support across the settlement, registry, clearing, and corporate actions functions Monitor the trade, settlement, corporate actions, and reconciliation lifecycle in production, and act on exceptions before they reach participants Own incident, problem, and root-cause management, and lead the technical bridge in a major incident Support and monitor the messaging and integration layer including SWIFT ISO 15022 and ISO 20022, and resolve message and interface failures Own the batch estate and the schedulers that drive the settlement day, and recover processing within the settlement-day timetable Design the run-phase support model, author the runbooks, and build and lead the support team Location and terms Based in Muscat, Oman.<br> Permanent for Omani nationals; two-year fixed-term contract for expatriate hires.<br> Omani nationals are strongly encouraged to apply.<br> If this is your kind of build, please apply now!<br> What you will bring Degree in computer science, information technology, or a related discipline Six to ten years in post-trade support within capital markets or a comparable financial institution Deep knowledge of the post-trade lifecycle: settlement, clearing, corporate actions, reconciliations, and off-market transactions Knowledge across asset classes: equities, fixed income, and derivatives Direct experience supporting a SWIFT ISO 15022 or ISO 20022 integration layer Hands-on experience with an enterprise scheduler such as Control-M or Autosys Strong SQL, Unix or Linux, and scripting, with production monitoring tools ITIL-aligned incident, problem, and change management Fluent English, written and spoken Also of interest Direct experience supporting a financial market infrastructure such as a central securities depository, central counterparty, exchange, or settlement system Familiarity with the CPMI-IOSCO Principles for Financial Market Infrastructures, particularly the operational risk and resilience principles Experience supporting a modern central securities depository or clearing platform ITIL certification Depth in scripting and automation such as Python or shell</span> </div>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027, designed to operate as a regulated financial market infrastructure from day one.</p> <p>This is one of the two most important hires the organisation will make. We are not looking for a process-led project administrator. We are looking for a delivery-obsessed operator who hustles for outcomes, pushes the organisation when it needs pushing, and knows precisely when to escalate and pull in support rather than letting an issue fester. The project manager forms a tight core delivery unit with the programme director and the product owner, and is accountable for the end-to-end internal delivery of the platform and the operating model that surrounds it.</p> <p>What the role covers</p> <ul> <li>Owning the integrated delivery plan across design, build, test, operational readiness, and regulatory submission readiness; driving it relentlessly</li> <li>Sequencing work across technology, operations, risk, data, corporate services, and the build vendor; identifying dependencies and blockers early and resolving or escalating fast</li> <li>Owning the build CAPEX and OPEX budgets; tracking actual against forecast and bringing options, not just problems, to the programme director</li> <li>Chairing the weekly delivery forum and programme risk forum; running the programme governance rhythm from daily stand-ups through to quarterly board updates</li> <li>Setting and upholding the quality bar at each stage gate across the programme</li> <li>Line managing the programme office executive, business analysts, test manager, and testing team</li> <li>Providing candid, evidenced delivery reporting to the programme director and board</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <p>At least 12 years in programme or project management, with a minimum of seven years running large technology and operational change programmes in financial services. Direct, demonstrable experience personally leading a programme of comparable scale and complexity from a standing start: this is non-negotiable. Domain credibility in financial market infrastructure (CSD, CCP, exchange, or payment system) or capital markets platform delivery; able to speak the language of settlement, custody, clearing, and post-trade fluently. A track record of delivering against fixed regulatory or external deadlines. Recognised qualification: PMP, PRINCE2 Practitioner, MSP, or equivalent. Fluent in English.</p> <p>Experience working with global system integrators or major financial services build vendors is an advantage. So is familiarity with CPMI-IOSCO Principles for Financial Market Infrastructures and Arabic language skills.</p> <p>What this is</p> <p>The post-holder must be able to walk into rooms with vendors, regulators, advisors, and senior stakeholders and command respect from day one. Authority here comes from competence and credibility, not title. If you have genuinely led a regulated platform build of comparable weight from a standing start, and you have the drive and composure to do it again in a fast-moving greenfield environment, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027, designed to operate as a regulated financial market infrastructure from day one.</p> <p>This is one of the two most important hires the organisation will make. We are not looking for a process-led project administrator. We are looking for a delivery-obsessed operator who hustles for outcomes, pushes the organisation when it needs pushing, and knows precisely when to escalate and pull in support rather than letting an issue fester. The project manager forms a tight core delivery unit with the programme director and the product owner, and is accountable for the end-to-end internal delivery of the platform and the operating model that surrounds it.</p> <p>What the role covers</p> <ul> <li>Owning the integrated delivery plan across design, build, test, operational readiness, and regulatory submission readiness; driving it relentlessly</li> <li>Sequencing work across technology, operations, risk, data, corporate services, and the build vendor; identifying dependencies and blockers early and resolving or escalating fast</li> <li>Owning the build CAPEX and OPEX budgets; tracking actual against forecast and bringing options, not just problems, to the programme director</li> <li>Chairing the weekly delivery forum and programme risk forum; running the programme governance rhythm from daily stand-ups through to quarterly board updates</li> <li>Setting and upholding the quality bar at each stage gate across the programme</li> <li>Line managing the programme office executive, business analysts, test manager, and testing team</li> <li>Providing candid, evidenced delivery reporting to the programme director and board</li> </ul> <p>Requirements</p> <p>Who we are looking for</p> <p>At least 12 years in programme or project management, with a minimum of seven years running large technology and operational change programmes in financial services. Direct, demonstrable experience personally leading a programme of comparable scale and complexity from a standing start: this is non-negotiable. Domain credibility in financial market infrastructure (CSD, CCP, exchange, or payment system) or capital markets platform delivery; able to speak the language of settlement, custody, clearing, and post-trade fluently. A track record of delivering against fixed regulatory or external deadlines. Recognised qualification: PMP, PRINCE2 Practitioner, MSP, or equivalent. Fluent in English.</p> <p>Experience working with global system integrators or major financial services build vendors is an advantage. So is familiarity with CPMI-IOSCO Principles for Financial Market Infrastructures and Arabic language skills.</p> <p>What this is</p> <p>The post-holder must be able to walk into rooms with vendors, regulators, advisors, and senior stakeholders and command respect from day one. Authority here comes from competence and credibility, not title. If you have genuinely led a regulated platform build of comparable weight from a standing start, and you have the drive and composure to do it again in a fast-moving greenfield environment, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. The platform is a greenfield central securities depository being built to go-live in 2027.</p> <p>We are hiring two business analysts to sit at the engine room of the programme. A regulated financial market infrastructure being built from a blank sheet generates an enormous volume of design, process, and operational documentation that needs to be produced, standardised, kept current, and used to drive downstream artefacts including test plans, training materials, runbooks, and regulatory submissions.</p> <p>This programme operates as a highly AI-leveraged programme office, with Claude adopted as the standard productivity tool. The business analyst is the human who knows the business, knows the documentation standards, prompts Claude well, and rigorously checks and refines its output. The principle is clear: AI is the servant, never the master. Human accountability for accuracy, judgement, and domain interpretation is non-negotiable.</p> <h4>What the role covers</h4> <ul> <li>Producing, structuring, and maintaining the programme's delivery documentation: process maps, workflow diagrams, design documents, decision logs, operational procedures, runbook drafts, training materials, and papers</li> <li>Driving consistency of documentation across the programme: common templates, terminology, structure, and version control</li> <li>Operating as a skilled user of Claude: prompting effectively, iterating, refining, and treating AI output as a first draft to be improved, never as a finished product</li> <li>Identifying opportunities to use AI to compress effort across the programme, for example generating test plans from design documents or training material from runbooks</li> <li>Mapping current-state and target-state processes across the operating model in collaboration with the product owner, operations lead, head of operations control, and other business owners</li> <li>Maintaining the programme RAID log; supporting the project manager on plan maintenance, dependency tracking, and status reporting</li> <li>Generating test artefacts from upstream design documentation: test plans, test cases, test data requirements, and traceability matrices</li> <li>Absorbing domain knowledge actively: how a CSD works, how settlement happens, how registry is maintained, how corporate actions flow, and what the regulator requires</li> </ul> <h4>Requirements</h4> <h4>Who we are looking for</h4> <ul> <li>At least three years in a business analyst, process analyst, or documentation-heavy role, ideally in financial services or another regulated industry. Strong process mapping and documentation skills: able to translate verbal discussion into clear, structured written output.</li> <li>Fast learner: able to absorb new domain knowledge quickly and use it accurately. High proficiency in Microsoft Office and standard process-mapping tools (Visio, Lucidchart, Miro, or equivalent). Fluent in English.</li> <li>Demonstrable, hands-on fluency with Claude or equivalent large language models as a productivity multiplier in real work is required. Candidates should be able to describe specific examples. Candidates without prior Claude experience but with strong evidence of fast AI adoption will be considered.</li> <li>Exposure to financial market infrastructure or capital markets and post-trade processes is an advantage. So is experience producing documentation subject to regulatory inspection or external audit.</li> </ul> <h4>What this is</h4> <p>This is a hands-on, productive role for fast learners who want to operate at the frontier of how a modern programme office works. The post-holder will not be a passive note-taker. They will be expected to absorb domain knowledge quickly, drive their own work, and continuously raise the standard and consistency of programme documentation. If that is the way you work and you have the AI fluency and documentation discipline to back it up, this is worth a conversation.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for the day-to-day operations of the Branch in terms of ensuring that all transactions processed at the Branch are authentic, accurate and in accordance with the operational policies and procedures. And to implements the relationship management concept through cross sales of e-channels and is the first point of contact.</p><p><strong>Principal Accountabilities</strong></p><ul><li>Approve transactions in the system within assigned authorization limits.</li><li>Ensuring that policies and procedures are properly and uniformly implemented in the branch so as to avoid adverse comment from Operations / Audit / Quality functions</li><li>Pro-actively responds to customer enquiries concerning the bank, its products and services with an objective on converting a significant percentage of enquiries into sales and customer retention</li><li>Monitor branch MIS on a regular basis to identify potential areas of fraud and unacceptable risk exposure.(This may include but not limited to overdrafts, unusual account activity, teller settlement differences, and other branch-specific reports).</li><li>Tactical planning of staff utilisation based on branch customer traffic and work load at any given point of time to meet with customer service norms and service levels.</li><li>Concurrently, perform various human resource management and administrative activities, including job assignments, scheduling leave, counselling, and training on all new procedures introduced from time to time.</li><li>Responsible for the supervising the Tellers, Chief Teller, Service Ambassador and their work.</li><li>Ensuring the reconciliation of all branch suspense accounts ( general suspense account and FD suspense account ) and passing the necessary entries on the same day or latest by next working day</li><li>Month end GL balancing and updating in electronic register</li><li>Promoting &amp; marketing of e- Channels ( Corporate credit cards, M banking, E banking, etc)</li><li>Audit control to ensure Green audit rating as far as Cash / remittance / Online banking / Credit card area</li><li>Responding to general customer queries immediately over phone / email as and when the same is received</li><li>Proactively coordinating with different stake holders in the Bank for speedy resolution of customer general queries / escalations</li><li>Act as relieving officer for Unit Head Branch Service.</li><li>Assessing and managing AML/CFT risk</li></ul><p><strong>Chief Teller Duties</strong></p><ul><li>Responsible for managing queuing at Teller counters by deploying additional staff temporarily or by diverting customers to alternate channels/counters as appropriate.</li><li>Authorize transactions of Tellers in the system as per delegated authority and review end of day reports for Tellers.</li><li>Ensures all cash related customer issues/complaints are resolved satisfactorily.</li><li>Ensures documentation as per policies in respect of cash transactions.</li><li>Updates and trains staff on any system enhancement and procedural changes pertaining to cash transactions</li><li>Serve as the Product champion for all Remittance products, Cash Management services and ATM services and disseminate information to all the Tellers.</li><li>Performs the duties of Teller in case of emergencies/requirements communicated by the Service Manager.</li><li>ATM /CDM Related Function till ATM/CDM Centralization.</li><li>Acts as co-custodian for cash in the vault, ATM Cash, Travelers Cheques, Drafts, Teller Box and all securities held in the Branch Vault.</li><li>Ensures that cash in hand (Teller &amp; Vault) is balanced on a daily basis and ATM cash is balanced on a regular basis.</li><li>Reviews Cash/ ATM Cash related suspense accounts on a regular basis to ensure overdue items are addressed appropriately</li><li>Directly supervise the functions of the Tellers and Chief Tellers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor in Banking/Accounting/Business</li><li>Around 5 years experience in a branch with exposure to different areas such as cash, loans, customer service etc.</li><li>Good knowledge of Bank products and services, operational policies and procedures</li><li>Good communication skills, interpersonal skills, tact, maturity and flexible approach</li><li>Knowledge of Banking systems and PC operations.</li><li>Management by Objectives (MBOs)</li><li>Service Management</li><li>Risk Management</li><li>Processing Goals</li><li>Quality Management</li></ul><p></p></section>