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<p><h4>Job summary</h4> <p>The groups & events sales manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional.</li> <li>OR 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing sales activities</strong></p> <ul> <li>Manages sales efforts for the hotel including local corporate and social catering.</li> <li>Works collaboratively with off-property sales channels (e.g., sales office, area sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.</li> <li>Responds to incoming catering opportunities for the hotel.</li> <li>Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.</li> <li>Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li> <li>Closes the best opportunities for the hotel based on market conditions and hotel needs.</li> <li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li> <li>Designs, develops and sells creative catered events.</li> <li>Maximizes revenue by up-selling packages and creative food and beverage.</li> <li>Manages catering sales revenue and operation budgets, and provides forecasting reports.</li> <li>Develops menus which drive sales.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> <li>Participates in and practices daily service basics of the brand.</li> <li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li> <li>Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.</li> </ul> <p><strong>Providing exceptional customer service</strong></p> <ul> <li>Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.</li> <li>Executes and supports the company’s customer service standards and hotel’s brand standards.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li> <li>Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.</li> <li>Develops a close working relationship with operations to ensure execution of strategies at the hotel level.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Performs other duties, as assigned, to meet business needs.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span style="font-size: 11px;">Job Summary: The Lead TFA, having completed level III competencies, will contribute to the management of site activities including planning, organizing, integrating, and monitoring of resources such as labor, tools and technical assistants as required to complete the work scope according to contractual requirements. Will work within defined parameters to make decisions, apply concepts to issues of great complexity, and resolve issues through immediate action or short-term planning at customer power generating facilities.</span></p><p>Essential Duties &amp; Responsibilities:</p><ol><li>Project &amp; Site Management "Manage, perform, coordinate...": You are not just a technician; you are the Project Manager. You must organize labor, integrate subcontractors (riggers, welders, etc.), and ensure that resources are available when the schedule dictates. "Perform walk-downs... to ensure that the customer s contractors are working": As the Lead, you are the auditor. You walk the site to ensure the work is being done to the correct specifications, identifying issues before they become critical failures. "Ensure all parts needed for the job are shipped to the site": Logistics ownership. You are responsible for the supply chain for your specific outage scope.</li><li>Technical Execution &amp; Troubleshooting "On-site installation... preventive maintenance, repair, and calibration": You are the expert who ensures the systems are installed and tuned correctly. "Knowledge to troubleshoot... wide range of equipment vintage": You are expected to have an intuitive understanding of both modern gear and older, "vintage" equipment that may lack current support documentation. "Perform aftermarket upgrades": You act as the technical sales link, identifying and executing opportunities to improve the customer's equipment efficiency or reliability during the outage.</li><li>Customer &amp; Administrative Leadership "Provide technical instruction... to customer representatives": You are the primary educator for the customer. You must explain why certain procedures are necessary, building their trust in your expertise. "Administrative functions": This is the "paperwork" that ensures the business side of the outage is secure. This includes writing professional technical reports, managing quotations, and completing timesheets. Crucially, you are the person who "signs off on all changes," meaning you accept personal responsibility for the technical validity of the work performed. "Prepare timely and accurate technical reports": These reports are the legacy of the job. They serve as the customer's record and a roadmap for the next TFA who visits that site.</li><li>Safety &amp; Mentorship "Maintain strong safety mindset": You are responsible for the safety culture of the site. If the environment is unsafe, your duty is to stop the work. "Coach, mentor, and train other team members": This is the core of "Lead" status. You are responsible for the technical development of your team, ensuring that GE/FieldCore expertise is passed down to junior members.</li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications &amp; Experience :</h2><p>Education/Experience Path: Path A: Technical/University Degree. Path B: High School Diploma/GED + 4 years in a Field Services role.</p><p>Core Experience: Minimum 7+ years in field services or power generation maintenance. (This is a significant amount of experience, indicating they want someone who has "seen it all.")</p><p>Level III Certification: You must have successfully completed the required Level III training programs . This is non-negotiable within the GE/FieldCore system.</p><p>Technical Literacy: You must be highly proficient in reading/interpreting: Electrical/Mechanical flow diagrams. Instrument diagrams.</p><p>Advanced Tools: Specifically, dial and laser alignment and thermal growth equipment . (If you have worked with these, ensure they are front-and-center on your resume).</p><p>Logistics &amp; Communication: English proficiency: Required for technical reporting and customer communication.</p><p>Mobility: Willingness to travel extensively and work holidays/weekends/overtime. This is a core expectation for a Lead.</p><h2>Desired Characteristics:</h2><ul><li>Experienced Has the knowledge and skill to oversee field service activities and may possess expertise in a secondary competency.</li><li>Demonstrates mentor and team lead skills</li><li>Experience and training on Alstom, Siemens, or other OEM equipment</li><li>Extensive Field Engineering Services experience</li><li>Strong organizational and project management skills</li><li>Strong oral and written interpersonal, communication, and leadership skills</li><li>Strong business acumen and ability to sell GE products to the customer</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Overview<br>We are looking for a strategic and high-performing <strong>Senior Marketer</strong> to drive our brand’s growth, market positioning, and revenue generation. In this role, you will transition seamlessly between high-level strategy and hands-on execution. You will lead cross-functional initiatives, manage substantial budgets, and optimize the entire marketing funnel to accelerate customer acquisition and retention.<br>Key Responsibilities<br></p><ul><li><p><strong>Growth Strategy:</strong> Develop and execute comprehensive marketing plans across paid, organic, and earned media channels.<br></p></li><li><p><strong>Funnel Optimization:</strong> Analyze the end-to-end customer journey to improve conversion rates, lower CAC, and increase LTV.<br></p></li><li><p><strong>Data &amp; ROI Management:</strong> Track, interpret, and report key performance indicators (KPIs) directly to leadership to prove marketing ROI.<br></p></li><li><p><strong>Brand &amp; Positioning:</strong> Refine the company's value proposition, ensuring consistent messaging across all external communication touchpoints.<br></p></li><li><p><strong>Cross-Functional Leadership:</strong> Collaborate with Product, Sales, and Design teams to launch new campaigns and features.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Skills: <br></p><ul><li><p><strong>Experience:</strong> 5–8 years of experience executing high-impact marketing campaigns with a proven track record of scaling growth.<br></p></li><li><p><strong>Analytical Mastery:</strong> Expert data literacy with Google Analytics, BI platforms, and advanced attribution modeling.<br></p></li><li><p><strong>MarTech Proficiency:</strong> Deep expertise in CRM workflows (HubSpot/Salesforce), marketing automation, and advanced SEO/SEM tools.<br></p></li><li><p><strong>Leadership Soft Skills:</strong> Strong project management, strategic problem-solving, and the ability to influence without formal authority.</p></li></ul><p></p></section>

<ul><li><p>Lead daily site supervision activities and coordinate the Owner’s Engineer site team across civil, electrical, renewable energy, quality, planning, HSE interface, and document control functions.</p></li><li><p>Monitor construction works against approved drawings, specifications, inspection plans, method statements, and applicable standards.</p></li><li><p>Coordinate site interfaces between contractors, discipline engineers, project stakeholders, and relevant authorities or third parties.</p></li><li><p>Review progress, identify risks, bess</p></li><li><p>delays, interface constraints, and quality concerns, and support timely corrective actions.</p></li><li><p>Ensure site observations, technical issues, quality concerns, and progress updates are accurately captured and reported.</p></li><li><p>Support permit, regulatory, stakeholder, and interface coordination activities as required.</p></li><li><p>Act as the senior site representative for the Owner’s Engineer team and deputise for project leadership when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Engineering or a related technical discipline.</p></li><li><p>Minimum 15 years of experience in construction management, site supervision, or project delivery within power generation, renewable energy, infrastructure, or large EPC environments.</p></li><li><p>Prior site-based experience on utility-scale wind, solar PV, BESS, grid, substation, or similar energy infrastructure projects is preferred.</p></li><li><p>Strong understanding of construction sequencing, multidisciplinary site coordination, progress monitoring, quality surveillance, and interface management.</p></li><li><p>Excellent leadership, stakeholder management, communication, reporting, and problem-solving skills.</p></li></ul>

<ul><li>Record daily financial transactions and process data using Tally accounting software</li><li>Assist in preparing financial statements such as balance sheets and income statements</li><li>Help reconcile accounts payable and receivable</li><li>Process bank deposits and assist with bank reconciliations</li><li>Support month-end and year-end close processes</li><li>Assist in preparing budget forecasts and financial reports</li><li>Verify the accuracy of invoices, purchase orders, and other accounting documents</li><li>Assist in preparing and submitting tax filings and ensuring compliance with local regulations</li><li>Support in internal and external audits as needed</li><li>Help maintain proper documentation and filing of financial records</li><li>Contribute to maintaining accounting controls by following policies and procedures</li><li>Backup financial data and maintain data confidentiality</li><li>Communicate with internal teams and vendors for financial clarifications and updates</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking a <strong>Junior Accountant</strong> to assist in managing day-to-day financial tasks and ensure accurate and timely maintenance of financial records. The ideal candidate should have working knowledge of <strong>Tally software</strong> and a solid understanding of accounting principles. You will support the finance team in preparing reports, reconciling accounts, and ensuring compliance with financial regulations.</p><p><br></p><p><strong>Requirements:</strong></p><ul><li><p>Bachelor’s degree in Accounting, Finance, or a related field</p></li><li><p>1 - 4 years of accounting or bookkeeping experience (internship experience may be considered)</p></li><li><p><strong>Oman Experience and Oil and Gas Industry experience are a plus point</strong></p></li><li><p><strong>Proficient in Tally ERP 9 or Tally Prime</strong></p></li><li><p>Solid understanding of accounting principles and GAAP</p></li><li><p>Strong attention to detail and accuracy in data entry</p></li><li><p>Proficiency in Microsoft Excel and other MS Office tools</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Ability to prioritize tasks and meet deadlines</p></li><li><p>Willingness to learn and grow in a professional accounting environment</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Do you picture yourself as a Financial Accountant? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in.</span></p><br><p><span>When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.</span></p><br><p><span>Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.</span></p><br><p><span>The Financial Accountant will support the hotel's financial operations by ensuring accurate accounting records, timely reconciliations, effective internal controls, and compliance with hotel policies, IHG standards, and applicable financial and statutory requirements in Oman. This role is an excellent opportunity for a finance professional who enjoys working in a fast-paced hotel environment and partnering with operational teams to support sound business decisions.</span></p><br><p><span>A little taste of your day-to-day</span></p><br><ul><li><p><span>Maintain accurate and complete accounting records in accordance with company policies and applicable accounting standards.</span></p><br></li><li><p><span>Support the preparation of daily, monthly, and annual financial reports.</span></p><br></li><li><p><span>Perform bank, balance sheet, general ledger, and intercompany reconciliations.</span></p><br></li><li><p><span>Review and reconcile hotel revenues, including Rooms, Food &amp; Beverage, Events, Spa, and other operating departments.</span></p><br></li><li><p><span>Monitor Accounts Payable and Accounts Receivable transactions and ensure timely processing and reconciliation.</span></p><br></li><li><p><span>Support the month-end and year-end closing processes, ensuring all transactions and accruals are accurately recorded.</span></p><br></li><li><p><span>Assist with the preparation of monthly financial statements and management reports.</span></p><br></li><li><p><span>Support budgeting, forecasting, and budget-versus-actual analysis.</span></p><br></li><li><p><span>Monitor departmental expenses and assist operational leaders with cost control and financial analysis.</span></p><br></li><li><p><span>Ensure proper documentation and authorization of financial transactions in line with internal controls.</span></p><br></li><li><p><span>Assist with inventory, payroll, purchasing, and other finance-related processes as required.</span></p><br></li><li><p><span>Support internal and external audits and ensure requested documentation is accurate and readily available.</span></p><br></li><li><p><span>Assist in ensuring compliance with applicable Oman tax, VAT, statutory, and regulatory requirements.</span></p><br></li><li><p><span>Identify discrepancies, investigate variances, and recommend corrective actions.</span></p><br></li><li><p><span>Maintain confidentiality and security of financial information.</span></p><br></li><li><p><span>Work closely with operational departments to promote financial awareness and effective cost management.</span></p><br></li><li><p><span>Perform other reasonable duties as assigned by the Director of Finance &amp; Business Support.</span></p><br></li></ul><p><span>What do we need from you?</span></p><br><ul><li><p><span>Bachelor's degree or diploma in Accounting, Finance, or a related field.</span></p><br></li><li><p><span>Minimum 2–3 years of relevant accounting experience, preferably within a hotel or hospitality environment.</span></p><br></li><li><p><span>Strong knowledge of accounting principles, reconciliations, financial reporting, and internal controls.</span></p><br></li><li><p><span>Previous hotel finance experience is highly desirable.</span></p><br></li><li><p><span>Good knowledge of Accounts Payable, Accounts Receivable, Income Audit, General Ledger, and month-end closing processes.</span></p><br></li><li><p><span>Experience with hotel systems such as Opera and financial/accounting systems is an advantage.</span></p><br></li><li><p><span>Strong Microsoft Excel skills.</span></p><br></li><li><p><span>Knowledge of Oman VAT and applicable financial regulations is preferred.</span></p><br></li><li><p><span>Excellent attention to detail and numerical accuracy.</span></p><br></li><li><p><span>Strong analytical, organizational, and problem-solving skills.</span></p><br></li><li><p><span>Ability to work effectively under pressure and meet deadlines.</span></p><br></li><li><p><span>Good written and verbal communication skills.</span></p><br></li><li><p><span>Strong teamwork and interpersonal skills.</span></p><br></li><li><p><span>High level of integrity, confidentiality, and professional ethics.</span></p><br></li></ul><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p><h4>Starting date:</h4> <p>ASAP</p> <h4>Duration:</h4> <p>10 months onshore at the yard in Sohar, Oman, followed by 3–6 months offshore in Qatar</p> <h4>Principal responsibilities</h4> <p>To ensure safety of commissioning activities, with good coordination with other parties involved, and in respect with company regulations.<br> To manage and supervise pre-commissioning and commissioning activities in a safe and professional manner performed by a team of supervisors and technicians and ensure a smooth transfer of the facilities to the company operations team in compliance with the company standards within the priorities defined.<br> To be the technical referent for all matters related to his trade and provide solutions to technical issues.</p> <h4>HSE</h4> <p>Demonstrate HSE leadership by promoting HSE and quality policy and procedures to all personnel within the work environment in line with company HSE rules.<br> Conduct all activities in a safe and efficient manner in accordance with company policies, standards, and procedures.<br> Ensure implementation within commissioning team of project standing instructions related to LOTO and authorizations by relevant authority.<br> Ensure that all accident, incident, and near miss are reported in a factual and professional way and that evidence is available for further investigations.<br> Ensure all PTW/JSA requirements are met for any activity and prepare as required.<br> Participate in the client safety performance program and training.</p> <h4>Technical requirements</h4> <h4>Commissioning preparation:</h4> <p>Manage preparation of commissioning according to the responsibility matrix in respect with company methodology (OPERCOM) and all applicable company specifications - task identification, procedures, requirements for tools, vendors, equipment, manpower and ensure that these resources will be mobilized in time.<br> Ensure interface with the project team to integrate the commissioning schedule to the overall project schedule.<br> Ensure the preparation of system limit drawings.<br> Ensure the preparation of commissioning test procedures for approval and identify resource requirements for its performance.<br> Populate or supervise as required the completion database (ICAPS) in his trade.<br> Approve, follow, record and test all software modifications with the approval from the company.</p> <h4>Commissioning execution:</h4> <p>Ensure interfaces and requirements between commissioning team and contractor construction team in his trade.<br> Lead the sub-system completion walkdowns for his trade.<br> Lead and coordinate pre-commissioning and commissioning activities in his trade (loop testing, control panels energization and testing, functional tests, troubleshooting and support to other disciplines, assistance to start-up and operations teams, etc.).<br> Participate in and validate the site acceptance tests for his trade.<br> Supervise the vendor(s) activities related to his trade.<br> Consolidate the commissioning red-line marked-up drawings for his trade.<br> Produce, witness and track punch list items.</p> <h4>Reporting:</h4> <p>Ensure all documentation is filed and updated in the completion dossiers for his trade.<br> Report daily activities and progress in his trade to client’s representative.<br> Prepare technical reports and presentations as required.</p> <h4>Experience / qualifications</h4> <ul> <li>15+ years of experience onshore and/or offshore commissioning within the oil and gas industry.</li> <li>Experience with oil treatment and storage facilities.</li> <li>Very strong knowledge in his trade systems (LV, HV, power generator, transformers, switchboards, earthing, UPS and batteries, PMS/ECS, etc.) and technical documentation (PFD, P&ID, single line diagrams, etc.).</li> <li>Demonstrate a high level of awareness of safe working practices associated with the design, construction, pre-commissioning, commissioning, installation and start-up of oil and gas facilities in his trade.</li> <li>Demonstrate HSE leadership and proactive approach.</li> <li>Sound knowledge of various completions management systems.</li> <li>Ability to troubleshoot and to resolve issues in a timely and professional manner.</li> <li>Ability to develop cooperative working relationships and to promote teamwork.</li> <li>Ability to effectively communicate with relevant stakeholders relating to the project, including contractors and other project entities.</li> <li>Excellent communication and written skills (in English) and ability to work with different disciplines and cultures.</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer support specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.</p> <p>This is not just responding to tickets — you will:<br> Manage cases end-to-end<br> Coordinate across teams<br> Solve problems at the root<br> Keep customers informed throughout</p> <p>If you’re someone who follows through until the issue is fully resolved — this role fits.</p> <h4>What you’ll own</h4> <p><strong>Case management & CRM ownership</strong><br> Create and manage cases in Salesforce<br> Maintain clean, structured, and accurate records<br> Document:<br> - Issues<br> - Updates<br> - Resolutions<br> Ensure full visibility across all customer interactions</p> <p><strong>Triage & prioritization</strong><br> Assess urgency of incoming requests<br> Prioritize cases based on impact and SLA<br> Track case ownership and ensure steady progress<br> Ensure no case is left stagnant</p> <p><strong>Customer communication</strong><br> Respond to customers within 24 hours or less<br> Provide proactive updates throughout the case lifecycle<br> Communicate clearly across:<br> - Email<br> - Phone<br> - Other channels<br> Ensure customers always know:<br> - What’s happening<br> - What’s next</p> <p><strong>Internal collaboration</strong><br> Work closely with:<br> - Service teams<br> - Installation teams<br> - Receivables teams<br> Coordinate across departments to resolve issues quickly<br> Escalate when needed to avoid delays</p> <p><strong>Billing support</strong><br> Handle billing and invoice-related inquiries<br> Assist with resolving discrepancies<br> Support follow-ups on past-due accounts<br> Encourage customers to enroll in auto-billing</p> <p><strong>Problem solving & process improvement</strong><br> Investigate recurring issues and identify root causes<br> Document findings and recommend improvements<br> Help reduce repeat issues and inefficiencies</p> <p><strong>Customer experience ownership</strong><br> Confirm satisfaction before closing cases<br> Ensure every interaction is:<br> - Professional<br> - Clear<br> - Positive<br> Encourage satisfied customers to leave reviews</p> <h4>What makes you a strong fit</h4> <p>You take ownership of customer issues end-to-end</p> <p>You are:<br> - Organized<br> - Detail-oriented<br> - Execution-focused</p> <p>You communicate clearly and confidently</p> <p>You can handle difficult situations with empathy and urgency</p> <p>You thrive in fast-paced, team-based environments</p> <h4>Required experience & skills</h4> <p>2+ years in:<br> - Customer support<br> - Customer success<br> - Service roles</p> <p>Experience with CRM tools (preferably Salesforce)</p> <p>Strong experience with:<br> - Case management<br> - Issue resolution</p> <p>Excellent written and verbal English communication</p> <p>Strong analytical and problem-solving skills</p> <p>High attention to detail in documentation</p> <p>Ability to manage multiple cases simultaneously</p> <p>Familiarity with billing or receivables processes</p> <h4>What a typical day looks like</h4> <p>Review and prioritize incoming customer cases<br> Communicate updates to customers proactively<br> Coordinate with internal teams to resolve issues<br> Handle billing-related inquiries<br> Update CRM records accurately<br> Identify patterns and suggest improvements</p> <p>In short:<br> You ensure every customer issue is resolved quickly, clearly, and professionally.</p> <h4>Key metrics (KPIs)</h4> <p>Case response time and resolution time<br> Customer satisfaction (CSAT)<br> CRM accuracy and completeness<br> Consistency of follow-ups and communication<br> Reduction in recurring issues</p> <h4>Why this role stands out</h4> <p>High ownership over customer experience<br> Cross-functional exposure (ops, billing, service)<br> Clear metrics and structured workflows<br> Opportunity to improve systems and processes<br> Strong foundation for growth into CS or Ops roles</p> <h4>Interview process</h4> <p>Initial phone screen<br> Video interview with recruiter<br> Client interview<br> Offer & onboarding</p> <p>If you:<br> Take ownership of customer issues<br> Follow through until resolution<br> Thrive in structured, fast-paced environments<br> This role is a strong fit.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<p>Account manager required to develop and own new business for for one onf our Infotech clients across five solution areas: Data Platform, Artificial Intelligence, Governance Risk &amp; Compliance, Customer Experience, and Digital Transformation. The role carries an individual order booking target and is responsible for building pipeline from first contact through to signed contract across government, semi-government and large enterprise accounts in Oman.- Own an annual order booking and gross margin target for the assigned solution areas and account set. - Build and maintain a qualified pipeline with accurate forecasting, and report pipeline status in the departmental review cycle. - Identify, qualify an</p><p><strong>Desired Candidate Profile</strong></p>- Own an annual order booking and gross margin target for the assigned solution areas and account set.<br>- Build and maintain a qualified pipeline with accurate forecasting, and report pipeline status in the departmental review cycle.<br>- Identify, qualify and close new logo opportunities in government, BFSI, oil and gas, telecom, utilities and large enterprise accounts.<br>- Lead the full sales cycle: prospecting, discovery, solution positioning, commercial structuring, negotiation and closure.<br>- Manage tender and RFP responses end to end, working with the bid management and presales teams on technical content, costing and compliance.<br>- Engage at CIO, CFO, Director General and equivalent level, and build multi-threaded relationships across IT, business and procurement.<br>- Work with OEM and platform partners on joint pitches, co-sell programmes and partner-funded initiatives, and help identify new partnerships where our portfolio has gaps.<br>- Coordinate with presales, delivery and service teams so that what is sold can be delivered at the committed margin.<br>- Maintain accurate records of accounts, contacts, opportunities and activity in the company's sales systems.<br>Support the department's go-to-market work: collateral, customer briefings, workshops and industry events.

<p>Job Description Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation. Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures. Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner. Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance. Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations. Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions. Maintain accurate and up-to-date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times. Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground. Collaborate with internal teams as directed, supporting cross-functional initiatives related to fraud and operational compliance. Adhere to and support the continuous improvement of fraud detection and operational compliance SOPs, flagging recommendations to the Supervisor. Assist in the execution of special compliance and fraud-related projects, meeting agreed timelines and quality standards. Support wider operations and team requirements as directed by the Supervisor or line management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree 2-3 years of experience in food/grocery tech industry is highly preferred. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc. Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus. Influencer and a negotiation with good public speaking and presentation skills. People management skills: Experience of managing bigger group of people.</p>

<p>Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation. Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures. Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner. Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance. Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations. Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions. Maintain accurate and up-to-date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times. Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground. Collaborate with internal teams as directed, supporting cross-functional initiatives related to fraud and operational compliance. Adhere to and support the continuous improvement of fraud detection and operational compliance SOPs, flagging recommendations to the Supervisor. Assist in the execution of special compliance and fraud-related projects, meeting agreed timelines and quality standards. Support wider operations and team requirements as directed by the Supervisor or line management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree 2-3 years of experience in food/grocery tech industry is highly preferred. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc. Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus. Influencer and a negotiation with good public speaking and presentation skills. People management skills: Experience of managing bigger group of people.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced <b>Operations Manager</b> to manage the day-to-day operations of our recruitment agency in Oman. The successful candidate will be responsible for overseeing recruitment operations, coordinating with clients and internal departments, and ensuring the smooth execution of recruitment projects from manpower requisition to candidate deployment.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage overall operations of the recruitment agency.</li><li>Lead and supervise the operations team to achieve business objectives.</li><li>Coordinate with recruiters, clients, and internal departments.</li><li>Ensure timely execution of recruitment projects and manpower deployment.</li><li>Monitor CV screening, candidate processing, documentation, and visa procedures.</li><li>Manage client requirements, job orders, and operational workflows.</li><li>Track recruitment progress and prepare operational reports.</li><li>Ensure compliance with company policies and Oman labour regulations.</li><li>Identify process improvements to increase operational efficiency.</li><li>Resolve operational issues and maintain high service quality.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Minimum <b>7–8 years of experience</b> in recruitment agency operations.</li><li>Proven experience managing end-to-end overseas recruitment processes.</li><li>Strong leadership, team management, and organizational skills.</li><li>Excellent communication and coordination abilities.</li><li>Ability to manage multiple recruitment projects simultaneously.</li><li>Strong problem-solving and decision-making skills.</li><li>Good knowledge of recruitment documentation and operational procedures.</li><li>Proficient in Microsoft Office (Excel, Word, Outlook).</li><li><b>Male candidates only.</b></li><li><b>Indian nationality preferred.</b></li><li><b>Age up to 40 years.</b></li><li>Basic English communication skills.</li></ul><p>Employment Details</p><ul><li><b>Position:</b> Operations Manager</li><li><b>Location:</b> Oman</li><li><b>Salary:</b> OMR 400 per month</li><li><b>Accommodation:</b> Provided by the company</li><li><b>Working Hours:</b> 10 hours per day</li><li><b>Weekly Off:</b> Friday</li><li><b>Employment Type:</b> Full-Time</li><li><b>Visa:</b> Employment Visa provided</li><li><b>Overtime:</b> As per company policy</li></ul><p><br></p></div>

<p><b>Job purpose</b><br>Provide strategic leadership, technical direction, and management oversight for exploration activities across OQEP s operated and joint-venture new assets, leading a multidisciplinary Geoscience (G&amp;G) team to deliver a robust inventory of prospects and leads, high-quality geological evaluations across diverse reservoirs, fluids, and maturity levels, and well-matured exploration and appraisal opportunities underpinned by sound data-acquisition strategies. The role is accountable for the safe, efficient, and compliant execution of all asset-related operational activities, for managing contracts and controlling exploration expenditure to optimise value, and for developing the long-term asset exploration strategy together with a robust annual Work Program and Budget (WP&amp;B). As the senior exploration interface, the position leads engagement with the Ministry of Energy and Minerals (MEM) and joint-venture partners, directs JV and EPSA governance processes to secure all necessary internal, partner, and external approvals, and conducts regular asset performance reviews to sustain exploration growth and safeguard the Company s commercial and reputational interests.<br><br>The position will act in accordance with the OQEP s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by an IT Technology platform, QHSE &amp; Energy Management System requirements standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main tasks and responsibilities<br><br><br>Lead with autonomy and set the strategic direction for the Exploration New Assets portfolio, establishing strategies, plans, programs, goals, deadlines, and budgets across operated and joint-venture exploration assets.<br>Develop and drive the long-term exploration strategy and the annual Work Program and Budget (WP&amp;B), securing internal, partner, and MEM approvals.<br>Direct and govern the delivery of exploration geological and evaluation studies, ensuring a robust, well-risked prospect and lead inventory across a variety of reservoirs, fluids, and maturity levels.<br>Provide technical governance and assurance over subsurface evaluations, ensuring geological uncertainties and risks are consistently incorporated into exploration and appraisal plans and reflected in all resource estimates.<br>Oversee the risking and ranking of exploration opportunities and endorse recommendations presented at Peer Reviews, Peer Assists, and Functional Reviews under the Company s Value Assurance Framework.<br>Direct the planning, delivery, and evaluation of well operations including Geotech documentation, data acquisition, well proposals, and post-well analyses ensuring alignment with business objectives and definition of data-gathering requirements such as logging and coring.<br>Champion the effective use of specialist studies (sedimentological, diagenetic, micropalaeontological, hydrocarbon fingerprinting, etc.) to strengthen subsurface understanding and decision quality.<br>Lead engagement with the Ministry of Energy and Minerals (MEM) and joint-venture partners, representing OQEP at Technical Committee Meetings (TCMs), interface meetings, and asset performance reviews.<br>Coordinate and govern joint-venture and EPSA meetings and processes to obtain all required internal, partner, and regulatory approvals.<br><br></p><p>&nbsp;Background and experience Competencies and skills<br>A minimum of 10+ years relevant experience in exploration within the upstream oil and gas industry, including significant leadership and management experience.<br>Extensive experience in exploration evaluation, joint ventures, and new ventures.<br>Broad geoscience knowledge, with experience across both geophysics and geology.<br>Experienced in both exploration and development E&amp;P oil and gas activities.<br>Proven track record of leading multidisciplinary G&amp;G teams and delivering exploration portfolios and prospect inventories.<br>Strong experience in prospect and lead maturation, risking, volumetrics, and resource estimation.<br>Demonstrated experience managing MEM and joint-venture partner relationships, TCMs, and EPSA governance processes.<br>Sound knowledge of exploration WP&amp;B development, contract management, and expenditure control.<br>Strong commitment to HSE standards and best practices in exploration operations.<br>Relevant software experience, Landmark, Petrel and ArcGIS is preferred<br>Demonstrated strong experience in the following fields:<br><br>Prospect generation, evaluation and proposal<br>Well operations planning and delivery<br>Field appraisal and development including reservoir characterization<br>Regional geological evaluations<br>Ability to work in cross-functional team environment<br>Track record in managing technical/ G&amp;G team<br>Track record of deadline delivery and result oriented<br><br>Mastery level expert user of geological interpretations systems<br>Exposure of working in different international (GCC &amp; others)<br>Strong experienced mentor and coach<br>Soft:<br><br>Leads with autonomy and takes accountability for a performance culture that delivers continuous transformation.<br>Engages and inspires people to collaborate and share knowledge to achieve common goals.<br>Models and ensures commitment with business aspirations.<br>Pursues innovation and continuous improvement.<br>Acts as an agent for change, constructively challenging the status quo.<br>Leads a solution-based approach to plan and deliver competitive results.<br>Transforms strategic insight into achieving business excellence.<br>Builds capability and develops talent for the future.<br><br>Technical:<br><br>Strategic leadership and exploration portfolio management.<br>Advanced expertise in exploration geology and geophysics.<br>Prospect and lead maturation, risking, and resource estimation.<br>Well planning, data acquisition, and post-well evaluation governance.<br>Contract management and exploration expenditure control.<br>MEM, JV, and EPSA stakeholder management.<br>Sound judgement and decision-making under uncertainty.<br>Excellent business and technical report writing and presentation skills.<br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><strong>Title:</strong> School Librarian</p><p><strong>Department:</strong> Administration</p><p><strong>Reports to:</strong> Academic Quality Controller / Director</p><p><strong>User Services:</strong> Help students find the information they need. Analyzing students needs to determine what information is appropriate. Showing students how to access information. Help students navigate the Internet. Coordinate programs such as AR. Help teachers develop curricula. Acquire materials for classroom instruction, and some times team teach. Lend and collect books, periodicals, video tapes and other materials. Inspect returned materials for damage, check due dates, and compute fines for overdue material. Help students who have vision problems.</p><p><strong>Technical services:</strong> Acquisitions and cataloguing. Acquire and prepare materials for use. Read book reviews, publishers announcements, and catalogues to keep up with current literature and other available resources. Prepare cards. Update computer records. Maintain the computer system. Develop and index databases and help train users to develop searching skills for the information they need. A ware of how to use Internet resources in order to locate information. Sort returned books, periodicals, and other items and return them to their designated shelves, files or storage areas. Try to repair any material that have been damaged by using tape or paste to repair torn pages or book covers and other specialized to repair more valuable materials.</p><p><strong>Administrative services:</strong> Management and planning of the library. Negotiate contracts for materials and equipment. Supervise students. Prepare direct activities to ensure that everything functions properly. Compile lists of books, periodicals, articles, and audiovisual materials on particular subjects: analyze collections and recommend materials. Prepare reports on area of particular interest. Review records to compile a list of overdue materials and send out notices. Keep the library clean, sorted, calm and reliable. Keep an eye on students not cause any damage to the library assets. Keep records of the students who must study in the library and coordinate with the supervisor for tardiness and absences. Submit a daily report on the library activities. Report to the administration immediately all the matters that can not wait.</p><p><strong>Knowledge, skills and Abilities:</strong> Librarian qualifications Well read &amp; informed about books Excellent communication skills Strong organizational skills Punctuality Efficiency in delivery Conscientiousness with a sense of responsibility Maturity</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Librarian qualifications</li><li>Well read &amp; informed about books</li><li>Excellent communication skills</li><li>Strong organizational skills</li><li>Punctuality</li><li>Efficiency in delivery</li><li>Conscientiousness with a sense of responsibility</li><li>Maturity</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.&nbsp;&nbsp;</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.&nbsp;</p><br><p><strong>What's on your plate?</strong></p><br><p>Own operational performance across the Local Shops ecosystem</p><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br></li></ul><p>Own Shopper Cost (CPO) efficiency &amp; workforce optimization</p><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br></li></ul><p>Lead assortment availability &amp; parity</p><br><p>Oversee end-to-end assortment governance including:</p><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br></li><li><p>Promo and price parity across platforms.</p><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br></li></ul><p>Drive vendor operational performance &amp; compliance</p><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br></li></ul><p>Optimize store fulfillment &amp; preparation efficiency</p><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br></li></ul><p>Own cross-functional alignment with Logistics &amp; Commercial teams</p><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br></li></ul><p>Lead operational planning, launches &amp; risk management</p><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br></li></ul><p>Build scalable processes &amp; develop high-performing teams</p><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order ?</strong></p><br><ul><li><p>Operational &amp; Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br></li><li><p>Leadership &amp; Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br></li><li><p>Planning, Prioritization &amp; Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br></li><li><p>Technical &amp; Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br></li><li><p>Ownership &amp; Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.&nbsp;</p><br><br><p><strong>What's on your plate?</strong></p><br><br><p>Own operational performance across the Local Shops ecosystem</p><br><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br><br></li></ul><p>Own Shopper Cost (CPO) efficiency &amp; workforce optimization</p><br><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br><br></li></ul><p>Lead assortment availability &amp; parity</p><br><br><p>Oversee end-to-end assortment governance including:</p><br><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br><br></li><li><p>Promo and price parity across platforms.</p><br><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br><br></li></ul><p>Drive vendor operational performance &amp; compliance</p><br><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br><br></li></ul><p>Optimize store fulfillment &amp; preparation efficiency</p><br><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br><br></li></ul><p>Own cross-functional alignment with Logistics &amp; Commercial teams</p><br><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br><br></li></ul><p>Lead operational planning, launches &amp; risk management</p><br><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br><br></li></ul><p>Build scalable processes &amp; develop high-performing teams</p><br><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br><br></li></ul><br>What you need to be successful<br><p><strong>What Did We Order ?</strong></p><br><br><ul><li><p>Operational &amp; Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br><br></li><li><p>Leadership &amp; Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br><br></li><li><p>Planning, Prioritization &amp; Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br><br></li><li><p>Technical &amp; Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br><br></li><li><p>Ownership &amp; Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. </p><br><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br> <br><br> </div>