وظائف مدير جودة - مسقط سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. All rules &amp; regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP. The sales are driven to the outlet s full potential and that budget is adhered to. A High quality of product and service is maintained in the outlet. The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times. Innovation and new ideas are fostered, collected and communicated to the Head of Department. The growth of internal talent within the outlet is successfully implemented. Support and implement new Talent Development initiatives. Identify internal and external talents* that match Kempinski s DNA values. Support career development by training and assigning multi-tasking. Grow talent in order to present candidates in quarterly Talent Transfer Calls. Give constant feedback to all employees of the outlet. Conduct yearly performance appraisals and TTTT s for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Be a part of Fixed Income business of Asset Management Department and steer the management of fixed income investment funds and portfolios including creation and launch of new funds and other products within fixed income investments.</p><p>Contribute to the origination and execution of fixed income investment transactions and ongoing management of fixed income investments of the business. Monitor the performance of the fixed come funds and portfolios regularly and craft and execute appropriate strategies to improve their performance. Act as a key point of contact for all existing and potential clients and investors of fixed income business and develop and maintain senior level relationships. Assist in interactions with regulators (such as CBO, FSA, MSX), as needed, and ensure compliance with applicable regulatory requirements as well as internal policies. Provide regular updates of the business to the supervisors. Encourage cross-sell initiatives by the fixed income business. Provide guidance and feedback to team members and support team members as appropriate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Masters of Business Administration (MBA), Chartered Financial Analyst (CFA), Chartered Accountant (CA), or equivalent qualifications.</li><li>Minimum experience of 8 years in investment portfolio management with a proven track record of performance.</li><li>Excellent communication and presentation skills, both oral and written.</li><li>Comfortable working in a challenging environment and under tight deadlines and ability to execute portfolio strategies with limited supervision.</li><li>Initiative and ability to generate ideas and carry the same forward.</li><li>Strong team player.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To manage the reinsurance function, including treaty and facultative arrangements, risk retention strategy, and reinsurer relationships, ensuring optimal risk transfer, capacity, and profitability across all lines of business. The role holder will work closely with Underwriting, Claims, and Actuarial teams to structure reinsurance programs, evaluate large/complex risks, and support the company's overall risk management framework, while contributing to the development of Omani talent within the department.</p><p><strong>Key Responsibilities</strong></p><p><strong>Reinsurance Placement &amp; Structuring</strong></p><ul><li>Structure, negotiate, and place treaty (proportional and non-proportional) and facultative reinsurance arrangements across Property, Casualty, Engineering, and other lines of business.</li><li>Arrange facultative placements for large, complex, or non-standard risks outside treaty capacity.</li><li>Evaluate and recommend reinsurance structures that optimize capacity, pricing, and risk retention in line with the company's risk appetite.</li><li>Liaise with reinsurers and reinsurance brokers to secure competitive terms and maintain strong market relationships.</li></ul><p><strong>Risk Assessment &amp; Underwriting Support</strong></p><ul><li>Support underwriting teams in the assessment, pricing, and acceptance of large and complex risks referred beyond delegated authority limits.</li><li>Conduct or review on-site risk surveys to independently assess risk exposure, inherent risk features, and mitigating factors.</li><li>Carry out Loss Estimate Calculations (PML/EML) to inform underwriting and reinsurance placement decisions.</li><li>Provide technical guidance on risk selection, terms, and conditions in coordination with reinsurance treaty requirements.</li></ul><p><strong>Portfolio &amp; Performance Management</strong></p><ul><li>Monitor and analyze loss ratios, claims trends, and market dynamics to ensure profitability of reinsured books of business.</li><li>Prepare and present reinsurance performance reports, treaty utilization, and recovery status to senior management.</li><li>Manage reinsurance recoveries for large and complex claims, ensuring timely and accurate settlement.</li></ul><p><strong>Regulatory &amp; Compliance</strong></p><ul><li>Ensure reinsurance arrangements comply with local regulatory requirements and internal governance policies.</li><li>Maintain accurate documentation of treaty wordings, slips, and facultative certificates for audit and regulatory purposes.</li></ul><p><strong>Stakeholder Collaboration</strong></p><ul><li>Collaborate with Actuarial, Claims, and Sales teams to align reinsurance strategy with overall business and pricing objectives.</li><li>Participate in client and broker meetings to support business development on large or technically complex accounts.</li><li>Provide training and technical guidance to underwriting teams on reinsurance-related matters.</li></ul><p><strong>Omanization &amp; Talent Development</strong></p><ul><li>Identify, coach, and mentor Omani employees within the underwriting/reinsurance team to build a sustainable local talent pipeline.</li><li>Design and implement a structured on-the-job training plan covering treaty and facultative reinsurance principles, risk surveys, and loss estimation techniques.</li><li>Set clear development milestones for Omani staff to progressively take on greater reinsurance responsibilities.</li><li>Support succession planning by preparing capable Omani nationals for future reinsurance roles.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>Professional insurance/reinsurance qualification required (FCII, ACII, CPCU, ARe, ARM, or equivalent).</li><li>Minimum 12 15 years of experience in P&amp;C/Non-Motor underwriting with strong exposure to reinsurance, including facultative arrangements and treaty support.</li><li>Proven experience managing complex commercial risks across Property, Casualty, Engineering, and related lines.</li><li>Experience conducting on-site risk surveys and loss estimate calculations (PML/EML).</li><li>Track record of collaborating with reinsurers, brokers, and internal stakeholders (Actuarial, Claims, Sales) on risk transfer strategy.</li><li>Experience mentoring underwriting teams and contributing to underwriting guideline development.</li><li>Strong technical knowledge of reinsurance structures (treaty and facultative) and risk transfer mechanisms.</li><li>Strong risk assessment, analytical, and loss estimation capability.</li><li>Excellent negotiation and relationship management skills with reinsurers and brokers.</li><li>Strong report writing, presentation, and communication skills.</li><li>Regulatory compliance orientation.</li><li>Coaching and people-development skills, with commitment to national talent development.</li></ul><p></p></section>

<p><h4>Job identification</h4> <p>33907</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/29/2026 11:26 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 11:26 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>33907</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/29/2026 11:26 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 11:26 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p><strong>33984</strong></p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/30/2026 12:13 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 12:13 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p><strong>33984</strong></p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/30/2026 12:13 PM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>06/30/2026 12:13 PM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>34284</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>05/25/2026 05:28 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 05:28 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Job identification</h4> <p>34284</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>05/25/2026 05:28 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>08/31/2026 05:28 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The sales operations manager – multi brand will be responsible for providing operational leadership and support to the automotive sales division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li>Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li>Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li>Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li>Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li>Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li>Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li>Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li>Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li>Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li>Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong leadership capability with experience managing large, diverse and multi-location sales teams.</li> <li>10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li>Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</li> <li>Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the automotive sales division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li>Proven experience managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li>Strong understanding of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li>Ability to lead independently with minimal supervision while motivating teams to deliver high standards of performance.</li> <li>Customer-centric mindset with excellent customer handling and stakeholder engagement skills.</li> <li>Strong communication, presentation and database management skills.</li> <li>Strong stakeholder management skills with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li>Advanced MS Office skills, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li>Knowledge of SAP S/4HANA, Connect sales processes or similar CRM/database systems is preferred.</li> <li>Excellent analytical and problem-solving skills, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The sales operations manager – multi brand will be responsible for providing operational leadership and support to the automotive sales division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li>Lead sales operations across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li>Review sales performance monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li>Drive continuous improvement across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li>Monitor competitor activity, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li>Engage with OEMs on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li>Manage stock levels across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li>Ensure customer satisfaction standards are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li>Maintain compliance with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li>Develop and lead a high-performance culture across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li>Prepare and update reports and presentations for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong leadership capability with experience managing large, diverse and multi-location sales teams.</li> <li>10-15 years of experience within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li>Strong customer focus with the ability to improve customer experience, CSI and NPS performance.</li> <li>Commercially driven with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the automotive sales division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li>Proven experience managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li>Strong understanding of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li>Ability to lead independently with minimal supervision while motivating teams to deliver high standards of performance.</li> <li>Customer-centric mindset with excellent customer handling and stakeholder engagement skills.</li> <li>Strong communication, presentation and database management skills.</li> <li>Strong stakeholder management skills with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li>Advanced MS Office skills, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li>Knowledge of SAP S/4HANA, Connect sales processes or similar CRM/database systems is preferred.</li> <li>Excellent analytical and problem-solving skills, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibilities:</h4> <h4>Sales and customer focus:</h4> <ul> <li>Consider the needs of the customers at all times.</li> <li>Implement a high standard of customer focus within the store.</li> <li>Lead by example in all aspects of customer service.</li> <li>Actively seek ways to achieve or exceed shop sales targets.</li> <li>Ensure all members of the team have an understanding of KPIs and targets to be achieved.</li> <li>Ensure any promotional offers regarding stock are implemented within the store.</li> <li>Implement strategies effectively to drive sales in the store.</li> </ul> <h4>Store administration:</h4> <ul> <li>Regularly audit own store administration and resolve any issues.</li> <li>Implement, within own store, any changes in administration procedure positively and effectively.</li> <li>Collaborate with the store manager to set and achieve sales targets.</li> <li>Monitor sales performance and analyze key performance indicators (KPIs).</li> <li>Implement sales strategies to maximize revenue and meet business goals.</li> <li>Oversee inventory control and merchandising to optimize product availability.</li> <li>Ensure accurate stock levels through regular stock checks and replenishment.</li> <li>Ensure that the store layout and presentation align with brand standards.</li> </ul> <h4>Presentation and management:</h4> <ul> <li>Ensure the store has the correct stock package and required stock levels to maximize sales potential.</li> <li>Ensure high standards of visual merchandising and maintenance among all staff.</li> <li>Effectively communicate any changes in stock or store layout to all members of the team.</li> <li>Ensure that each member follows the retail standard.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> </ul> <h4>Staffing and team performance management:</h4> <ul> <li>Monitor/manage schedules for salesperson work hours, vacations, and days off.</li> <li>Resolve salesperson complaints and concerns and provide ongoing performance feedback; counsel salesperson when necessary.</li> <li>Encourage full participation of salespersons in creating store goals and developing plans.</li> <li>Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.</li> <li>Maintain the leave records of the staff.</li> </ul> <h4>Security:</h4> <ul> <li>Ensure security procedures are adhered to throughout the store.</li> <li>Maintain a high standard of security awareness regarding stock and money within the store.</li> </ul> <h4>Other job deliverables:</h4> <ul> <li>Carry out corrective action/progressive discipline as necessary.</li> <li>Demonstrate dependability, reliability, and punctuality.</li> <li>Maintain strict confidence of all employee and employment-related information.</li> <li>Demonstrate the highest level of integrity and ethics in all decision-making processes.</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibilities:</h4> <h4>Sales and customer focus:</h4> <ul> <li>Consider the needs of the customers at all times.</li> <li>Implement a high standard of customer focus within the store.</li> <li>Lead by example in all aspects of customer service.</li> <li>Actively seek ways to achieve or exceed shop sales targets.</li> <li>Ensure all members of the team have an understanding of KPIs and targets to be achieved.</li> <li>Ensure any promotional offers regarding stock are implemented within the store.</li> <li>Implement strategies effectively to drive sales in the store.</li> </ul> <h4>Store administration:</h4> <ul> <li>Regularly audit own store administration and resolve any issues.</li> <li>Implement, within own store, any changes in administration procedure positively and effectively.</li> <li>Collaborate with the store manager to set and achieve sales targets.</li> <li>Monitor sales performance and analyze key performance indicators (KPIs).</li> <li>Implement sales strategies to maximize revenue and meet business goals.</li> <li>Oversee inventory control and merchandising to optimize product availability.</li> <li>Ensure accurate stock levels through regular stock checks and replenishment.</li> <li>Ensure that the store layout and presentation align with brand standards.</li> </ul> <h4>Presentation and management:</h4> <ul> <li>Ensure the store has the correct stock package and required stock levels to maximize sales potential.</li> <li>Ensure high standards of visual merchandising and maintenance among all staff.</li> <li>Effectively communicate any changes in stock or store layout to all members of the team.</li> <li>Ensure that each member follows the retail standard.</li> <li>Maintain the back store operation and replenishment of the merchandise.</li> </ul> <h4>Staffing and team performance management:</h4> <ul> <li>Monitor/manage schedules for salesperson work hours, vacations, and days off.</li> <li>Resolve salesperson complaints and concerns and provide ongoing performance feedback; counsel salesperson when necessary.</li> <li>Encourage full participation of salespersons in creating store goals and developing plans.</li> <li>Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.</li> <li>Maintain the leave records of the staff.</li> </ul> <h4>Security:</h4> <ul> <li>Ensure security procedures are adhered to throughout the store.</li> <li>Maintain a high standard of security awareness regarding stock and money within the store.</li> </ul> <h4>Other job deliverables:</h4> <ul> <li>Carry out corrective action/progressive discipline as necessary.</li> <li>Demonstrate dependability, reliability, and punctuality.</li> <li>Maintain strict confidence of all employee and employment-related information.</li> <li>Demonstrate the highest level of integrity and ethics in all decision-making processes.</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibility:</h4> <strong>Sales and customer focus:</strong><br> <ul> <li>Consider the needs of the customers at all times</li> <li>Implements a high standard of customer focus within the store</li> <li>Leads by example in all aspects of customer service</li> <li>Actively seeks ways to achieve or exceed shop sales targets</li> <li>Ensures all members of team have an understanding of KPIs and targets to be achieved</li> <li>Ensures any promotional offers regarding stock are implemented within the store</li> <li>Implement strategies effectively to drive sales in the store</li> </ul> <strong>Store administration:</strong><br> <ul> <li>Regularly audits own store administration and resolves any issues</li> <li>Implements, within own store, any changes in administration procedure positively and effectively</li> <li>Collaborate with the store manager to set and achieve sales targets</li> <li>Monitor sales performance and analyze key performance indicators (KPIs)</li> <li>Implement sales strategies to maximize revenue and meet business goals</li> <li>Oversee inventory control and merchandising to optimize product availability</li> <li>Ensure accurate stock levels through regular stock checks and replenishment</li> <li>Ensure that the store layout and presentation align with brand standards</li> </ul> <strong>Presentation and management:</strong><br> <ul> <li>Ensure store has the correct stock package and required stock levels to maximize sales potential</li> <li>Ensures high standard of visual merchandising and maintenance amongst all staff</li> <li>Effectively communicates any changes in stock or store layout to all members of the team</li> <li>Ensure that each member follows the retail standard</li> <li>Maintain the back store operation and replenishment of the merchandise</li> </ul> <strong>Staffing & team performance management:</strong><br> <ul> <li>Monitors and manages schedules for salesperson work hours, vacations, and days off</li> <li>Resolves salesperson complaints and concerns and provides ongoing performance feedback, counsels salesperson when necessary</li> <li>Encourage full participation of salesperson in creating store goals and developing plans</li> <li>Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company</li> <li>Maintain the leave of the staff</li> </ul> <strong>Security:</strong><br> <ul> <li>Ensures security procedures are adhered to throughout the store</li> <li>Maintains a high standard of security awareness regarding stock and money within store</li> </ul> <strong>Other job deliverables:</strong><br> <ul> <li>Carry out corrective action / progressive discipline as necessary</li> <li>Demonstrate dependability, reliability, and punctuality</li> <li>Maintain strict confidence of all employee and employment-related information</li> <li>Demonstrate the highest level of integrity and ethics in all the decision-making process</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<p><h4>Position objective:</h4> <p>Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the store manager in various managerial tasks and taking charge in their absence. The assistant store manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.</p> <h4>Key responsibility:</h4> <strong>Sales and customer focus:</strong><br> <ul> <li>Consider the needs of the customers at all times</li> <li>Implements a high standard of customer focus within the store</li> <li>Leads by example in all aspects of customer service</li> <li>Actively seeks ways to achieve or exceed shop sales targets</li> <li>Ensures all members of team have an understanding of KPIs and targets to be achieved</li> <li>Ensures any promotional offers regarding stock are implemented within the store</li> <li>Implement strategies effectively to drive sales in the store</li> </ul> <strong>Store administration:</strong><br> <ul> <li>Regularly audits own store administration and resolves any issues</li> <li>Implements, within own store, any changes in administration procedure positively and effectively</li> <li>Collaborate with the store manager to set and achieve sales targets</li> <li>Monitor sales performance and analyze key performance indicators (KPIs)</li> <li>Implement sales strategies to maximize revenue and meet business goals</li> <li>Oversee inventory control and merchandising to optimize product availability</li> <li>Ensure accurate stock levels through regular stock checks and replenishment</li> <li>Ensure that the store layout and presentation align with brand standards</li> </ul> <strong>Presentation and management:</strong><br> <ul> <li>Ensure store has the correct stock package and required stock levels to maximize sales potential</li> <li>Ensures high standard of visual merchandising and maintenance amongst all staff</li> <li>Effectively communicates any changes in stock or store layout to all members of the team</li> <li>Ensure that each member follows the retail standard</li> <li>Maintain the back store operation and replenishment of the merchandise</li> </ul> <strong>Staffing & team performance management:</strong><br> <ul> <li>Monitors and manages schedules for salesperson work hours, vacations, and days off</li> <li>Resolves salesperson complaints and concerns and provides ongoing performance feedback, counsels salesperson when necessary</li> <li>Encourage full participation of salesperson in creating store goals and developing plans</li> <li>Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company</li> <li>Maintain the leave of the staff</li> </ul> <strong>Security:</strong><br> <ul> <li>Ensures security procedures are adhered to throughout the store</li> <li>Maintains a high standard of security awareness regarding stock and money within store</li> </ul> <strong>Other job deliverables:</strong><br> <ul> <li>Carry out corrective action / progressive discipline as necessary</li> <li>Demonstrate dependability, reliability, and punctuality</li> <li>Maintain strict confidence of all employee and employment-related information</li> <li>Demonstrate the highest level of integrity and ethics in all the decision-making process</li> </ul> <h4>Desired experience:</h4> <p>The ideal assistant store manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving and exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.</p></p><p></p>

<div><br></div><div><br></div><p><strong>Business Development Manager</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a Business Development Manager<strong> in</strong><strong> Muscat, Oman</strong><strong>. </strong></p>   <p>Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Experienced Business Support Field Sales position </strong></p> <ul> <li>Under supervision support field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment</li> <li>Comply with established procedures to implement field sales activities for increased and profitable sales on new and existing accounts</li> <li>Classify basic information for sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business with the prospect</li> <li>Follow up with relevant local management to coordinate customer requests and products/ services that are being promoted</li> <li>Assist in reporting inside sales, and provide information on competitors and suppliers to product management</li> <li>Comply with established procedures, instructions and processes without making changes to them</li> </ul><div><div ><p><strong><span >business Development</span></strong></p><ul > <li><span >Identify and acquire new customers through prospecting, networking, and market research.</span></li> <li><span >Generate and qualify sales leads to build a strong sales pipeline.</span></li> <li><span >Conduct customer visits, presentations, and solution-selling discussions.</span></li> <li><span >Achieve agreed revenue, volume, and gross profit targets.</span></li> </ul><p><strong><span >Account Management</span></strong></p><ul > <li><span >Maintain and develop relationships with prospective and existing customers.</span></li> <li><span >Understand customer business needs and identify opportunities for cross-selling and upselling.</span></li> <li><span >Ensure high levels of customer satisfaction and retention.</span></li> <li><span >Conduct regular business reviews with assigned customers.</span></li> </ul></div><br></div>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p> Vocational/Specialized/Technical/Certification</p> </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> less than 2 years</p> </td> </tr> </tbody> </table>       <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p><b>Job Description</b></p> <p>Service Delivery Manager - Oilfield Chemicals</p> <p> </p> <p>Do you like working in collaborative teams and solving critical issues?</p> <p> </p> <p>Do you enjoy being part of a successful team?</p> <p> </p> <p> </p> <p> </p> <p>Join our team</p> <p> </p> <p>Our Oilfield &amp; Industrial Chemicals (OIC) business provides technologies to monitor and control our customers energy extraction assets. Our team provides technical expertise to meet client expectations. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.</p> <p> </p> <p>Partner with the best</p> <p> </p> <p> </p> <p> </p> <p>As a Service Delivery Manager Oilfield Chemicals, you will be responsible for:</p> <p> </p> <p>Ensure all activities are carried out according to our non-negotiables and our cultural pillars</p> <p>Constructing business plans incorporating essential market drivers and all obtainable analytics.</p> <p>Oversee the budget and P/L for the area of responsibility</p> <p>Collaborate with sales/comms teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity)</p> <p>Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and ensuring Quality plans are in line with our job cycle process</p> <p>Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed</p> <p>Leadership to Develop team in line with competency and training programs for their respective positions as well as future career plans</p> <p>Leading and driving continuous cost-efficiency alternatives while maintaining excellence in service delivery, Preparation and handling required resources for growth including equipment.</p> <p>Fuel your passion</p> <p> </p> <p><b>To be successful in this role you will:</b></p> <p> </p> <p>Have a Bachelor's degree of Engineering.</p> <p>Have at least 10 years of experience of a technical background in Oilfield Chemicals.</p> <p>Have at least 5 years of experience in a leadership role and multi-country management</p> <p>Have excellent interpersonal and leadership skills.</p> <p>Have an excellent operational background.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Purpose</strong> The role holder will drive process automation, deploy insurance technology solutions, and ensure a smooth digital journey across operations.</p><p><strong>Key Responsibilities</strong></p><p><strong>Insurance Operations Management</strong> Oversee day-to-day insurance operations including policy issuance, underwriting support, claims coordination, and endorsements, ensuring service quality and turnaround time (TAT) standards are met. Establish and monitor operational KPIs, KRIs, and performance dashboards to track efficiency and quality. Re-engineer underwriting and claims workflows to improve productivity, reduce leakage, and enhance customer experience. Ensure regulatory compliance and internal governance standards are maintained across all operational processes.</p><p><strong>Digital Transformation &amp; Technology Implementation</strong> Lead the evaluation, selection, and implementation of insurance technology platforms and digital tools (e.g., policy administration systems, underwriting/claims automation platforms, AI-driven processing tools). Drive automation initiatives (RPA, AI/Gen AI, workflow automation) to improve underwriting and claims processing efficiency and reduce quote-to-bind/claims cycle times. Manage end-to-end digital project delivery requirements gathering, vendor coordination, testing, rollout, and post-implementation support ensuring minimal disruption to business operations. Partner with IT and external technology vendors/consultants to ensure digital solutions align with business needs and regulatory expectations. Modernize underwriting and claims workbenches by integrating relevant data sources and digital tools to improve decision accuracy and operational resilience. Monitor emerging insurtech trends and recommend relevant digital solutions to maintain competitive advantage.</p><p><strong>Change Management &amp; Stakeholder Engagement</strong> Act as a change champion, ensuring smooth adoption of new systems and processes across underwriting, claims, and operations teams. Provide training and support to operational staff during digital transitions to minimize disruption and resistance. Engage with senior management on digital strategy, modernization roadmaps, and operational excellence initiatives. Coordinate cross-functional teams (Underwriting, Claims, IT, Compliance) to ensure aligned execution of digital and operational initiatives.</p><p><strong>Governance, Risk &amp; Compliance</strong> Strengthen governance, risk, and compliance frameworks across operational processes. Ensure digital initiatives maintain data security, regulatory compliance, and audit readiness. Establish real-time risk monitoring and reporting mechanisms for operational and digital risk.</p><p><strong>Omanization &amp; Talent Development</strong> Identify, coach, and mentor Omani employees within the operations team to build a sustainable local talent pipeline. Design and implement a structured on-the-job training plan covering insurance operations, digital tools, and process improvement techniques. Support succession planning by preparing capable Omani nationals for future operations/digital leadership roles.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><strong>Key Requirements</strong></p><p><strong>Education &amp; Qualifications</strong> Bachelor's degree required; MBA or equivalent preferred. Professional insurance qualification preferred (CIP, ACII, FIII, or equivalent).</p><p><strong>Experience</strong> Minimum 15+ years of experience in insurance operations, with demonstrated involvement in digital transformation and technology implementation projects. Proven track record managing underwriting/claims operations across multiple lines (P&amp;C, Life &amp; Annuities, Health). Experience deploying or evaluating insurance technology platforms and automation solutions (RPA, AI/Gen AI, core insurance systems). Experience leading cross functional teams and managing multi vendor technology ecosystems. Prior experience in governance and regulatory compliance within insurance operations.</p><p><strong>Skills</strong> Strong operational management and process re-engineering capability. Working knowledge of insurance technology platforms and digital transformation methodologies. Project management skills able to lead technology implementation from planning through rollout. Change management and stakeholder engagement skills, particularly around technology adoption. Strong analytical skills KPI/KRI tracking, performance reporting, and data-driven decision-making. Coaching and people-development skills, with commitment to national talent development.</p><p></p></section>