وظائف كول سنتر في سلطنة عمان

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Overview:</b></p> <p>The holder of this position shall support the academic progression of students as well as support staff to improve levels of literacy and develop the ability of students to research and learn independently through electronic resources or manual resources.</p> <p>Responsibilities and Duties:</p> <p> Establish and implement learning resource center and policies &amp; procedures</p> <p> Develop convenient and accessible learning resource center services</p> <p> Analyze and evaluate learning resource center services, and technology requirements</p> <p> Prepare reports related to learning resource center services, technology, resources and activities</p> <p> Provide effective access to learning resource center collections and resources</p> <p> Respond to daily on-site requests for information</p> <p> Train learning resource center users on various aspects of the center</p> <p> Implement an interlibrary loan service for both book and audiovisual materials</p> <p> Maintain proceedings for the interlibrary loan service</p> <p> Maintain circulation files, proceedings and statistics</p> <p> Acquire research resources in all fields of knowledge relevant to the university including books, periodicals, audio-visual aids, electronic resources and so forth and organize these resources according to the catalogue schemes and library Management system.</p> <p> Organize the use of research resources and formulate borrowing policies</p> <p> Provide equipment and supplies necessary for the learning resource center and organize their use</p> <p> Create bibliographic documentation of the intellectual production in the Sultanate of Oman and the GCC countries in coordination with the concerned bodies in and outside the Sultanate</p> <p> Exchange information, published materials and periodicals with the libraries of the Arab and Foreign universities</p> <p> Catalog books and other classified materials available in the learning resource center</p> <p> Plan and implement training and orientation programs for the students and researchers about using the learning resource center</p> <p> Oversee matters related to the employment affairs of the staff of the learning resource center</p> <p> Set the annual plan for activities in coordination with other university units, within available resources</p> <p> Implement, review, and recommend center policies and regulations</p> <p> Monitor the performance of the department staff and make recommendations pertinent to their employment affairs to the concerned university departments</p> <p> Oversee all related matters of his/her department operationally and strategically such as employment affairs, departmental budget estimates, human resource requirements, and equipment/resource requirements,</p> <p> Prepare an annual report on the progress of department activities and submit it to the Deputy Vice Chancellor for Academic Affairs, Research and Innovation.</p> <p> Produce and follow up various instructional materials to serve the development plans of the department</p> <p> Perform any other assigned duties</p> <p>Qualifications and competencies </p> <p> Master s degree or Ph.D. in Library Science </p> <p> Fluency in written and spoken English and Arabic.</p> <p> Minimum of 10 years of professional work experience in learning resource center management at higher education Institutions</p> <p> Demonstrated ability to administer traditional overall learning resource center operations, including long-term planning and personnel.</p> <p> Experience as an effective team player with all stakeholders</p> <p> Friendly and polite appearance</p> <p> Sensitivity to Oman and GCC Culture</p> <p> Understanding of current issues and emerging technologies in academic librarianship.</p> <p> Ability to maintain effective working relationships with the internal and external community in a multicultural, multi-ethnic environment with sensitivity and respect for diversity</p> <p> Excellent leadership, oral interpersonal communication, team building and resource development skills</p> <p> Excellent organizational, supervisory and management skills</p> <p> Highly self-motivated, self-directed and attentive to detail</p> <p> Ability to present ideas and concepts in business-friendly and user- friendly language</p> <p> Full commitment to providing superb customer service through innovative approaches and the ability to respond to the needs of students, faculty and staff</p> <p> Experience in writing and presenting reports, briefing materials and presentations for a range of audiences including senior management</p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About FingTap Solutions</b><br>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.<br><b>Role Overview</b><br>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.<br><b>Key Responsibilities</b><br><b>Hardware &amp; Data Center Setup:</b> Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.<br><b>Network &amp; Infrastructure Support:</b> Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.<br><b>Diagnostics &amp; Maintenance:</b> Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.<br><b>Vendor &amp; Project Coordination:</b> Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.<br><b>Documentation:</b> Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.<br> <br><br> </div>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<p>Hardware & Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements. Network & Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure. Diagnostics & Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions. Vendor & Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications. Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p><p><strong>Desired Candidate Profile</strong></p><p>Technical Expertise: Proven experience in Data Center Installation, Server Installation, and Rack Exchange/Mounting. Networking Knowledge: Strong understanding of IT Networks, Computer Networking fundamentals, and basic Network Support. Experience Level: Mid-career (3+ years of relevant hands-on IT support or data center experience preferred). Work Availability: Must be based in or able to work on-site in Muscat, Oman for the project duration. Soft Skills: Excellent problem-solving abilities, strong attention to detail, and clear communication skills.</p>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> Make 100+ outbound calls daily to customers with overdue invoices<br> Follow up consistently via calls and emails until payment resolution<br> Navigate gatekeepers and reach decision-makers responsible for payments<br> Handle objections and drive conversations toward payment commitments</p> <p><strong>Billing issues & case resolution</strong><br> Investigate billing discrepancies and customer concerns<br> Identify root causes of delays and work toward resolution<br> Coordinate internally to resolve issues impacting payments</p> <p><strong>CRM management & documentation</strong><br> Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)<br> Track customer interactions, payment commitments, and next steps<br> Ensure no account is left unattended or without follow-up</p> <p><strong>Customer communication</strong><br> Communicate clearly and professionally with customers<br> Provide updates on payment status and issue resolution<br> Maintain a balance between firmness and professionalism in collections conversations</p> <p><strong>Process improvement & reporting</strong><br> Identify recurring issues impacting collections<br> Share insights to improve processes and recovery rates<br> Maintain consistency in daily activity and reporting</p> <h4>Must-have experience & skills (non-negotiables)</h4> <ul> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled Senior Network Engineer with expertise in Cisco ACI and UCS to join our team in Muscut. The ideal candidate will have 10-15 years of experience in the automobile sector, with a strong background in network infrastructure design, implementation, and management. Roles and Responsibility Design, implement, and manage network infrastructure using Cisco ACI and UCS technologies. Configure and troubleshoot Cisco Nexus switches, routers, and firewalls to ensure high availability and performance. Develop and maintain documentation for network architecture, topology, and configurations. Collaborate with cross-functional teams to identify and resolve complex network issues. Provide technical guidance and support to junior engineers on network design and implementation best practices. Ensure compliance with industry standards and best practices for network security, scalability, and reliability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong knowledge of Cisco ACI, UCS, Nexus, Data Center, DCNM, VXLAN, EVPN, Spine Leaf, and Fabric technologies. Experience with Cisco Switching, Routing, and Data Center Network design and implementation. Excellent problem-solving skills and ability to analyze complex network issues and develop creative solutions. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong understanding of network security principles and protocols, including firewall configuration and management. Gender: Male.</p><p></p></section>

<p>POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.<br> This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.<br> You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.<br> This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .<br> What You’ll Be Responsible For Collections &amp; Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues &amp; Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management &amp; Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement &amp; Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience &amp; Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding #LI-AG1</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for leading and managing OCS Infotech s Managed Security Operations Center (SOC) and MSSP services, ensuring 24x7 security monitoring, incident response and proactive threat management for customers Collaborate with sales &amp; presales teams for Solution design, Customer engagements &amp; Proposal support Provide strategic inputs for new service offerings, Market expansion and Customer acquisition &amp; retention Manage and expand OCS MSSP service portfolio: Managed SIEM Managed EDR/XDR Vulnerability management Security advisory services Define SOC service catalog and pricing alignment Lead and mentor SOC analysts (L1, L2, L3), engineers and architects Define skill development roadmap and maintain certification plans Ensure adequate staffing for 24x7 operations Manage recruitment, retention and performance of SOC team Staying updated with market trends and upcoming technologies Build and Identify Sales opportunities through market connect Providing strategic business input to senior management Manage relationships with security OEMs and technology partners Ensure SOC tools are updated, optimized and aligned with customer needs Drive partner certifications and compliance requirementsKey Responsibilities Manage and lead MSSP practice Lead 24x7 SOC operations, ensuring SLA-based monitoring and incident response Own incident lifecycle: detection triage investigation response closure Govern SIEM/SOAR/XDR platforms and optimize detection use cases Define and track SOC KPIs (MTTD, MTTR, SLA compliance) Lead threat hunting and proactive security operations Ensure compliance with ISO 27001, PCI DSS, and Oman regulatory requirements (MTCIT) Deliver SOC reporting and executive dashboards to customers Act as escalation lead for major security incidents Drive SOC maturity roadmap and service expansion Deliver: Monthly SOC reports Executive dashboards Threat intelligence insights Conduct regular service reviews with customers Act as trusted advisor for: Security posture improvement Risk mitigation strategies Create and maintain technical documentation: Product specifications and Solution documents Case studies and White papers Develop team roadmap and training programs Provide strategic business ideas to management Additional Responsibilities Plan resources and leave to ensure customer commitments are met Maintain low attrition rate Recruit and strengthen technical team capabilities Develop capabilities in new business verticals Ensure overall smooth functioning of the department Relevant Experience Strong understanding of cybersecurity solutions (software and cloud) Experience managing support services teams Experience managing cybersecurity professionals and architects Strong communication and presentation skills Ability to collaborate with sales, PM and internal teams Strong analytical and problem-solving skills Ability to provide strategic business direction Ability to stay updated with industry developments Ability to work under pressure and meet deadlines Work Environment &amp; Conditions This role may require occasional shift work as per Clients &amp; OCS Business Requirements. This role may require occasional shift work, weekend hours or on-call availability in response to Critical Incidents. Physical environment may include sitting for extended periods at a desk and working with computers in an office setting. The candidate must have the ability to work under high-pressure situations, particularly during incident handling &amp; Critical Threats.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Academic Qualifications Required</b></p><p>Bachelor s degree or master s in computer science / information security/ IT</p><b>Professional Certifications Required</b><ul><li>CISSP: Certified Information Systems Security Professional or CISM: Certified Information Security Manager</li><li>GIAC: Global Information Assurance Certification</li><li>GSEC: Global Security Essentials Certification</li><li>ISACA: IT Audit, Security, Governance and Risk Certifications</li><li>Vendor certifications (Fortinet, Microsoft, Palo Alto, etc.)</li></ul><b>Skills</b><ol><li>People Management o Build and lead a high-performing team of Presales, Implementation and Support Engineers o Set clear objectives, KPIs, and career development plans for team members o Conduct regular performance reviews and succession planning o Foster a culture of accountability, collaboration, and continuous learning</li><li>Strategic Leadership o Define technical vision and roadmap aligned with organizational goals o Represent OCS Infotech in executive-level customer engagements and industry forums o Drive adoption of emerging technologies and best practices across teams o Establish governance for compliance, security, and quality assurance</li><li>Customer Experience o Ensure seamless solution delivery with minimal disruption o Maintain proactive communication on timelines, risks, and escalations o Drive customer satisfaction through feedback loops &amp; service improvements o Act as escalation point for critical incidents and strategic account</li><li>Metrics and SLA Governance: o MTTD (Mean Time to Detect) o MTTR (Mean Time to Respond) o Incident closure SLAs o False positive rate o Alert-to-case ratio</li></ol><p></p></section>