وظائف كول سنتر في سلطنة عمان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><ul><li>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed</li><li>Optimize the 3PL Operational performance</li><li>Visit &amp; Audit 3PL DC Operations on weekly basis</li><li>Daily DC Stock &amp; Shrink monitoring</li><li>Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.</li><li>Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.</li><li>Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence</li><li>Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC.</li><li>Monthly &amp; Annual DC P&amp;L Ownership and review</li><li>Control DC Cost and try to optimize on the go</li><li>Validate DC Weekly cost vs Reality</li><li>Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.</li><li>Manage an offsite team to ensure DC Operational quality</li><li>Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards</li><li>Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.</li><li>Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.</li><li>Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.</li><li>Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors</li><li>Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.</li><li>Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility</li></ul><br>What you need to be successful<br><ul><li>More than 7 years’ experience of warehousing operations and start up</li><li>Ability to accurately analyze information</li><li>Ability to manage team members effectively</li><li>Ability to manage processes</li><li>Deadline-oriented</li><li>Very good command of English</li><li>Very good command in Microsoft applications</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed</li><li>Optimize the 3PL Operational performance</li><li>Visit &amp; Audit 3PL DC Operations on weekly basis</li><li>Daily DC Stock &amp; Shrink monitoring</li><li>Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.</li><li>Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.</li><li>Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence</li><li>Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC.</li><li>Monthly &amp; Annual DC P&amp;L Ownership and review</li><li>Control DC Cost and try to optimize on the go</li><li>Validate DC Weekly cost vs Reality</li><li>Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.</li><li>Manage an offsite team to ensure DC Operational quality</li><li>Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards</li><li>Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.</li><li>Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.</li><li>Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.</li><li>Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors</li><li>Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.</li><li>Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility</li></ul><br>Qualifications<br><ul><li>More than 7 years’ experience of warehousing operations and start up</li><li>Ability to accurately analyze information</li><li>Ability to manage team members effectively</li><li>Ability to manage processes</li><li>Deadline-oriented</li><li>Very good command of English</li><li>Very good command in Microsoft applications</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"> <p><strong>نوع العقد وموقع العمل</strong></p><br><br><p>عقد دوام كامل - المركز المؤسسي (مع زيارات للفروع).</p><br><br><br><p><strong>الهدف العام من الوظيفة</strong></p><br><br><p>قيادة استراتيجية التسويق والتسجيل لجذب العباقرة المستهدفين، تعزيز صورة المدرسة، وتحقيق أهداف التسجيل السنوية مع تعظيم الأثر على أولياء الأمور والمجتمع.</p><br><br><br><p><strong>المهام والمسؤوليات</strong></p><br><br><p>1. وضع وتنفيذ الخطة الاستراتيجية للتسويق والتسجيل.</p><br><br><p>2. الإشراف على مركز الاتصالات (Call Center) وفريق الاستفسارات.</p><br><br><p>3. إدارة التسويق الرقمي والسوشيال ميديا.</p><br><br><p>4. الإشراف على التصميم والمحتوى المرئي (Design &amp; Content).</p><br><br><p>5. تنظيم حملات التسويق والفعاليات الميدانية.</p><br><br><p>6. متابعة عملية التسجيل والقبول وضمان تجربة مميزة لأولياء الأمور.</p><br><br><p>7. بناء شراكات مع الجهات الخارجية لتعزيز الانتشار.</p><br><br><p>8. إعداد تقارير الأداء التسويقي والتسجيلي الدورية.</p><br><br><p>9. دعم أهداف تعظيم الأثر من خلال المحتوى وال</p></div></div>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints. Key Responsibilities: Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers. Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available. Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds. Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting. Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks. Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</p><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments. Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<ul><li><p>Handle inbound and outbound customer calls.</p></li><li><p>Respond to customer emails and approved digital channels.</p></li><li><p>Identify and understand customer issues.</p></li><li><p>Perform first-level troubleshooting.</p></li><li><p>Create and update incidents/service requests in BMC Helix.</p></li><li><p>Categorize and prioritize tickets correctly.</p></li><li><p>Follow approved troubleshooting procedures and knowledge articles.</p></li><li><p>Escalate unresolved issues to appropriate support groups.</p></li><li><p>Maintain accurate ticket documentation.</p></li><li><p>Follow call scripts and security procedures.</p></li><li><p>Meet individual and team SLA/KPI targets.</p></li><li><p>Maintain professional customer communication.</p></li><li><p>Participate in training, quality monitoring, and knowledge sessions.</p></li><li><p>Support shift operations including 8x5, 16x5 and 24x7 coverage as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p><strong>Education:</strong> Diploma or bachelor’s degree preferred; IT, Computer Science, Business, Communications, or related field</p></li><li><p><strong>Experience:</strong> 1–2 years minimum in Helpdesk, Call Center, Customer Service or Technical Support</p></li><li><p><strong>English:</strong> Good written and spoken English</p></li><li><p><strong>Arabic:</strong> Excellent Arabic communication — essential for end-user support</p></li><li><p><strong>Computer Skills:</strong> Strong Windows, MS Office, browser, and general troubleshooting skills</p></li><li><p><strong>Customer Service:</strong> Strong customer-facing and telephone etiquette</p></li><li><p><strong>ITSM:</strong> Basic understanding of Incident, Request, SLA, and Escalation concepts</p></li><li><p><strong>Ticketing:</strong> Experience with ITSM/ticketing systems preferred</p></li><li><p><strong>Typing:</strong> Good typing speed and accurate data entry</p></li><li><p><strong>Shift Work:</strong> Must be willing to work 8x5, 16x5 and eventually 24x7 shifts</p></li><li><p><strong>Security:</strong> Able to follow confidentiality, access-control, and information-security procedures</p></li></ol>

<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p>Responsibilities:</p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>4 years+ experience as a Product Specialist</li><li>Experience in Oncology/Hematology Therapy areas</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Curiosity and ability to learn and improve</li></ul>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience Minimum 3 years experience working in a Call Centre, airline airport operations, or airline customer service environments.</p><ul><li>Ability to work under pressure and manage stressful situations with professionalism.</li><li>Ability to problem-solve</li><li>Able to work independently with minimal supervision</li><li>Excellent communication skills verbal and written.</li><li>Proficiency with airline passenger service systems (Radixx, iPort, etc.)</li><li>Ability to work 24/7 shifts including weekends and public holidays.</li><li>Academic certification is an advantage.</li></ul>

<p>Role Overview: Revenue Operations is a newly established team within the Customer department. The Revenue Operations team will be a champion for the customer and will play a key role in day-of-departure operations. The Revenue Operations team will support flight disruptions, flight schedule changes, and cancellations to ensure passengers are supported and are rebooked to minimize any impact. This role requires high level coordination with various teams such as IOCC, Ground Operations, Contact Centre, Sales, and any other team concerned to facilitate any situation of irregular operations (IROPS). In addition, this role includes but is not limited to supporting other functions within the commercial department such as Call Centre Support operations, Recovering Online Error booking transactions and assisting with Customer Care complaints.</p><p>Key Responsibilities:</p><ul><li>Monitor flight disruptions information from IOCC/Network Planning and proactively coordinate with the department concerned to reduce the disruptions on the affected passengers.</li><li>Push flight status communication with passengers regarding delays, cancellations, via SMS/email/WhatsApp, and/or any other form of communication available.</li><li>Coordinate with the airport and/or call center team to process passenger rebooking s, cancellations, and refunds.</li><li>Maintain accurate records of passenger handling during disruptions for audits, compensation claims, and reporting.</li><li>Utilize airline systems (Radixx, iPort, Tamima, Zoho etc.) to manage the assigned tasks.</li><li>Support other commercial functions such as Call Centre &amp; Customer Care with tasks such as (Online Errors, Refunds, INAD Bookings, Outstation Airport Support, Processing complaints).</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Ability to work under pressure and manage stressful situations with professionalism. Ability to problem-solve Able to work independently with minimal supervision Excellent communication skills verbal and written. Proficiency with airline passenger service systems (Radixx, iPort, etc.) Ability to work 24/7 shifts including weekends and public holidays. Academic certification is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Purpose:</strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>4 years+ experience as a Product Specialist</p><br><p>Experience in Oncology/Hematology Therapy areas<br>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity</p><br><p>Curiosity and ability to learn and improve</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>Customer Service Officer for MN SPC - Omani National</p><br><p>As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.</p><br><p>Your Job:</p><br><ul><li>Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.</li><li>Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)</li><li>Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).</li><li>Strengthening the business relationship with Insurance companies and intermediaries.</li><li>Educating, strengthening and enhancing individual member relationships and experiences.</li><li>Primary channel for managing client complaints through the ticket system and maintenance of complaints record.</li><li>Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.</li><li>Ability to deliver quality outreach program with an effective reach within reasonable timelines set.</li></ul><br> <br> <span>Qualifications</span><br><span></span><p><strong>Your profile:</strong></p><br><ul><li>Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.</li><li>2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.</li><li>Good spoken and written communication skills (English &amp; Arabic).</li><li>Knowledge related to medical terminology.</li><li>Health Insurance industry / market knowledge would be an added advantage.</li><li>Flexibility to work on shift basis.</li><li>Quality focus and customer oriented.</li><li>Ability to handle objections raised by customers.</li></ul><p><strong>*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.</strong></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead the marketing and enrollment strategy to attract target students, strengthen the school's brand image, and achieve annual enrollment targets, while maximizing impact on parents and the wider community.</p><p>Develop and implement the strategic marketing and enrollment plan.</p><p>Oversee the Call Center and the inquiries/customer support team.</p><p>Manage digital marketing and social media.</p><p>Oversee design and visual content.</p><p>Organize marketing campaigns and field events.</p><p>Monitor the enrollment and admissions process, ensuring an excellent experience for parents.</p><p>Build partnerships with external parties to expand outreach.</p><p>Prepare periodic marketing and enrollment performance reports.</p><p>Support impact-maximization goals through content and campaigns.</p><p>Number of new enrollments annually (against target).</p><p>Conversion rate from inquiry to enrollment.</p><p>Level of engagement and follower growth on social media.</p><p>Parent satisfaction with the enrollment process (target 90%).</p><p>Cost per enrollment (cost of acquiring each new student).</p><p>Commensurate with experience, plus performance incentives linked to enrollment numbers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum of 6 8 years of experience in marketing and sales (experience in the education sector preferred).</p><p>Skills in leading both digital and traditional marketing teams.</p><p>High creativity and deep understanding of the parent audience.</p><p>Proficiency in digital marketing tools (Google Ads, Meta, Content Management).</p><p>Commitment to the Sakinah Quintet and the ability to convey its values through content.</p><p>Commit to maximizing impact on parents and the community through purposeful educational content that reflects the Sakinah Quintet, and contribute to spreading the school's message as an ongoing legacy (sadaqah jariyah) and beneficial knowledge.</p><p></p></section>

<p>Lead the marketing and enrollment strategy to attract target students, strengthen the school's brand image, and achieve annual enrollment targets, while maximizing impact on parents and the wider community. Duties &amp; Responsibilities Develop and implement the strategic marketing and enrollment plan. Oversee the Call Center and the inquiries/customer support team. Manage digital marketing and social media. Oversee design and visual content. Organize marketing campaigns and field events. Monitor the enrollment and admissions process, ensuring an excellent experience for parents. Build partnerships with external parties to expand outreach. Prepare periodic marketing and enrollment performance reports. Support impact-maximization goals through content and campaigns. Key Performance Indicators (KPIs) Number of new enrollments annually (against target). Conversion rate from inquiry to enrollment. Level of engagement and follower growth on social media. Parent satisfaction with the enrollment process (target 90%). Cost per enrollment (cost of acquiring each new student). Salary &amp; Benefits Commensurate with experience, plus performance incentives linked to enrollment numbers. Primary Quintet Pillar The Work Pillar particularly trade and investment with supporting emphasis on the Knowledge Pillar through content. Applicable Institutional Policies The Impact Maximization Plan. The policy for integrating the Sakinah Quintet into curricula. The policy for maximizing Quran and Al-Bayan instruction. The policy for developing Islamic studies curricula. The policy for integrating the STEAM curriculum. The policy for maximizing impact in reading and writing. The financial-streamlining policy, with a focus on extended impact.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 6 8 years of experience in marketing and sales (experience in the education sector preferred). Skills in leading both digital and traditional marketing teams. High creativity and deep understanding of the parent audience. Proficiency in digital marketing tools (Google Ads, Meta, Content Management). Commitment to the Sakinah Quintet and the ability to convey its values through content. Impact Maximization Requirements Commit to maximizing impact on parents and the community through purposeful educational content that reflects the Sakinah Quintet, and contribute to spreading the school's message as an ongoing legacy (sadaqah jariyah) and beneficial knowledge.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>JOB CONTENT</strong> </p> <p>To support the handling of customer complaints and feedback submitted through the official platform by reviewing entries, following up with concerned units, updating customers on resolutions, and assisting in maintaining service quality records.</p> <p> </p> <p> <strong>2. Duties and Responsibilities</strong> </p> <p>Operational:</p> <p>1. Monitor the Complaints and Feedback Platform and receive entries submitted by customers.</p> <p> </p> <p>2. Check submitted complaints and feedback for completeness and clarity.</p> <p> </p> <p>3. Contact customers, when required, to confirm receipt and clarify any missing details.</p> <p> </p> <p>4. Forward cases to relevant departments or branches for investigation and resolution.</p> <p> </p> <p>5. Follow up on pending items to ensure resolution within the set timeframe.</p> <p> </p> <p>6. Notify customers of the outcomes and confirm closure of complaints.</p> <p> </p> <p>7. Update and maintain accurate records of complaints, responses, and actions taken.</p> <p> </p> <p>8. Assist in tracking complaints from the Call Center system and follow up for resolution.</p> <p> </p> <p>9. Note common issues or frequently raised points and inform the supervisor.</p> <p> </p> <p>10. Assist in preparing basic reports on complaint volumes and trends.</p> <p> </p> <p>11. Suggest simple process changes to improve how the platform works, based on recurring issues.</p> <p> </p> <p>12. Coordinate with other units if small technical adjustments to the platform are needed.</p> <p> </p> <p>13. Conduct or assist with short customer surveys when requested.</p> <p> </p> <p>14. Ensure survey results are recorded and submitted on time.</p> <p> </p> <p>15. Carry out other support tasks assigned by the supervisor related to customer feedback or records.</p> <p> </p> <p> <strong>KEY INTERACTIONS</strong> </p> <p>1. Internal</p> <p> All internal departments</p> <p> </p> <p> As part of day-to-day activities</p> <p> </p> <p>2. External</p> <p> </p> <p> DB Customers, Technical Support Vendors</p> <p> </p> <p> As part of day-to-day activities</p> <p>3. Level of external interaction</p> <p> </p> <p> This position requires a medium level of external interactions</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> <strong>MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS</strong> </p> <p> </p> <p>Education:</p> <p> </p> <p> Bachelor s degree in Business Administration, Customer Service, or related field</p> <p> </p> <p>Experience:</p> <p> </p> <p> 2 to 4 years of experience in customer service or complaints handling</p> <p> </p> <p> <strong>Special Skills &amp; Knowledge:</strong> </p> <p> </p> <p> Basic understanding of complaint and feedback processes</p> <p> </p> <p> Familiarity with online forms, CRM, or case-tracking tools</p> <p> </p> <p> Clear communication and basic data entry skills</p> <p> </p> <p> Attention to detail and follow-up capability</p> <p> </p> <p> Willingness to support quality improvement</p> <p> </p> <p>ADDITIONAL QUALIFICATION /CERTIFICATION REQUIRED</p> <p> </p> <p> NA</p> <p> </p> <p>HEALTH, SAFETY AND ENVIRONMENT</p> <p> </p> <p> This position follows all the HSE procedures as set by the company</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Description</p><p>We are seeking a skilled IT Engineer to join our dynamic team, where you will play a pivotal role in designing, implementing, and maintaining innovative technology solutions that drive our organization's success. The ideal candidate will possess a strong foundation in IT infrastructure, network management, and system optimization, with a passion for problem-solving and a keen interest in emerging technologies. You will collaborate closely with cross-functional teams to enhance IT processes and projects, ensuring efficient operation and seamless integration of systems. Your expertise will contribute to enhancing our digital frameworks while supporting the overall strategic goals of the organization. The successful candidate must have excellent analytical skills, a proactive mindset, and the ability to communicate technical concepts clearly to non-technical stakeholders, making you a vital link between technology and business objectives. A commitment to continuous learning and professional development will empower you to stay ahead in a rapidly evolving tech landscape.</p><p>Responsibility &amp; Scope</p><ul><li><p>Design, implement, and manage IT infrastructure and systems to ensure optimal performance and security</p></li><li><p>Troubleshoot and resolve hardware and software issues across various platforms</p></li><li><p>Monitor system performance and perform regular updates to maintain efficiency</p></li><li><p>Collaborate with cross-functional teams to define technical requirements and develop solutions</p></li><li><p>Provide user support and training for new technologies and software applications</p></li><li><p>Conduct regular system backups and verify data integrity to prevent data loss</p></li><li><p>Develop and implement IT policies, procedures, and best practices</p></li><li><p>Manage network security measures to protect sensitive information and systems</p></li><li><p>Stay current with emerging technologies and trends in IT to recommend improvements and innovations</p></li><li><p>Assist in planning and overseeing IT projects, including budgeting and resource allocation</p></li><li><p>Maintain documentation of system configurations, processes, and user manuals</p></li><li><p>Evaluate and recommend new hardware and software to enhance organizational capabilities</p></li><li><p>Ensure compliance with industry regulations and company policies regarding data handling and security</p></li><li><p>Participate in on-call support and troubleshooting as needed to maintain system uptime</p></li><li><p>Collaborate with vendors and service providers for purchasing and maintenance of IT assets</p></li></ul><p>Requirements</p><p>In-depth knowledge of Compute, Storage, and Virtualization solutions. Strong understanding of datacenter infrastructure, enterprise software, cloud platforms, and AI-driven solutions. Certifications in Dell/HPE/Lenovo, NetApp/Dell-EMC, VMware, Nutanix, Microsoft, Oracle, Veeam, Citrix, NVIDIA, Cloudera are preferred.</p><p>Prepare and maintain comprehensive documentation for implemented solutions</p><p>Provide training and technical resources to internal teams and customers</p><p>Act as a customer advocate, focusing on their security requirements and staying updated on Compute, Storage, AI and Cloud trends</p><p>Ensure proposed solutions align with the latest server, storage, security and networking best practices</p><p>Skills &amp; Competencies</p><p>Compute, storage &amp; virtualization </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Compute, storage &amp; virtualization</p><p>Data center management </p><p></p></section>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>