وظائف جريدة الخليج تايمز

<p><br></p><p>Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated. Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place. To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period. Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible. Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel. Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately. Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station. Perform any tasks related to billing according to hotel standards and cashiering policies if required. Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager. To bid friendly farewell to guests and sincerely thank them for their visit. Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state. Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets. Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues. Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies. Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required. Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest. Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. Create WOW moments to surprise and delight guests in the outlet through gestures and other actions. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.</p><p>=</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Have a very good understanding of the outlet s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.</li><li>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.</li><li>Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.</li><li>To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.</li><li>Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.</li><li>Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.</li><li>Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.</li><li>Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.</li><li>Perform any tasks related to billing according to hotel standards and cashiering policies if required.</li><li>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.</li><li>To bid friendly farewell to guests and sincerely thank them for their visit.</li><li>Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.</li><li>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</li><li>Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.</li><li>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.</li><li>Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.</li><li>Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.</li><li>Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</li><li>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.</li><li>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</li><li>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</li><li>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</li><li>Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.</li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li><li>Proactively gather and record guest s preference to superiors and act upon them whenever known and maintain the database.</li></ul>

<p>To clean and maintain the guest rooms assigned to the room attendant on a daily basis. To guarantee highest levels of cleanliness, hygiene and the highest quality in regard to Mandarin Oriental Standards. To maintain all areas of the hotel free of garbage, dirt, or any debris.</p><p>Responsibilities</p><p>1. General: It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. To carry out any additional duties requested by management, related to hotel operational activities.</p><p>2. Departmental:</p><ul><li>Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training</li><li>Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute</li><li>Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.</li><li>Arrange all toiletries straightened on a piece of cloth in occupied guestrooms</li><li>Replenish all amenities and terry items</li><li>Efficiently make bed to meet appearance standard as demonstrated</li><li>Arrange all clothing items in occupied guestrooms, folded neatly according to standard as demonstrated</li><li>Upkeep and clean guestroom and bathroom and include all inside windows and mirrors</li><li>Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up</li><li>Vacuum the guestroom s carpet and wipe down furniture and baseboards according to standard in all assigned work areas</li><li>Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task</li><li>Ensure to sign in and out for your keys and your hand-held device on a daily basis</li><li>Hand over any special requests to the incoming shift leader or respective manager</li><li>Report any suspicious persons or items in the guest rooms/ corridors</li><li>Recognize and report all missing, damaged or substandard furniture, fixtures and equipment</li><li>Ensure that all electronic devices (television, remote controls, stereo, lamps, and telephones) are working properly</li><li>Evaluate work assignment and prioritize work load according to guest requests</li><li>Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file</li><li>Follow all MOQA, LQE, LQA, Forbes &amp; FLHSS&amp;E standards at all times</li></ul><p>3. Additional Duties:</p><ul><li>Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.</li><li>Return all articles left by guest to Lost &amp; Found and adhere to Lost &amp; Found policy</li><li>Adhere to Do Not Disturb policy</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>About the job</p><p>The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.</p><p>Responsibilities</p><ul><li>Display full knowledge of food and beverage and dining venue offering.</li><li>Ensure colleagues start and finish shifts at the correct time.</li><li>Assist in setting up bar for all meal periods.</li><li>Assist colleagues in setting up bar service stations according to MEP standards.</li><li>Be familiar with all billing procedures.</li><li>To handle all banqueting area relevant equipment.</li><li>Attend daily meetings.</li><li>Attend all mandatory training sessions arranged by MO.</li><li>Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li><li>Act as a hotel ambassador always.</li><li>To carry out any additional duties requested by management, related to hotel operational activities</li><li>Follow the principle of the 5Ps Proper Planning Prevents Poor Performance at all times.</li><li>Ensure correct quality, presentation and delivery of all drinks.</li><li>Perform all administrative tasks designated to him/her by management.</li><li>Supervise F&amp;B service by directing and supporting his/her subordinates.</li><li>Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.</li><li>Identify and carry out any specific training and development needs among the team.</li><li>Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.</li><li>Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li><li>Taking reservations accurately where necessary while keeping track of guest s preferences.</li><li>Greeting and seating guests according to MO standards.</li><li>Presenting the menu correctly to each guest.</li><li>Offering suggested up-selling based on outlet policy.</li><li>Serving beverages according to MO standards.</li><li>Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.</li><li>Presenting the bill and handle payment procedures.</li><li>Ensure guest satisfaction at all times and proactively seek feedback.</li><li>Handling special requests from guests and VIPs.</li><li>Implement service recovery actions and follow up.</li><li>Bidding guests farewell when leaving the venue.</li><li>Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.</li><li>Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.</li><li>Ensure that the environment of the outlet is being maintained to MO standards.</li><li>Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.</li><li>Be aware of and comply with local and relevant Food Hygiene Standards.</li><li>Wear any appropriate protective clothing provided by or recommended by the Hotel.</li><li>Report any defects in the building, plant or equipment according to the Hotel procedures.</li><li>Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.</li><li>Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.</li><li><br></li></ul>

<p><br></p><p><b>Role overview</b></p><p>Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. To foster a collaborative environment that thrives on face-to-face interactions and teamwork all Fresha employees work from the office five days per week.</p><p>* Arabic speaking is a mandatory requirement</p><p>What you will be doing:</p><p>KPIs - Accountable for meeting key performance indicators on monetisation, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform</p><p>Upselling - Effectively analyse reports and execute plans to upsell and increase monetised revenue generated from existing accounts</p><p>Engagement - Ensure strong Partner Experience by building meaningful relationships by attending online video meetings with your accounts</p><p>Consistency - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churnThis list is not exhaustive and there may be other activities you are required to deliver.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>What we are looking for:</h2><ul><li>Languages - Fluent in Arabic + English</li><li>Commercial Growth - Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry</li><li>Experience - 1-2 years experience as an SDR and 1-2 years experience as a revenue generating account manager</li><li>Motivation - Shown to be commercially motivated with an ability to adapt and achieve targets</li><li>Initiative - Self-starter and proactive approach</li><li>Adaptability - Comfortable working in a fast-paced and changing environment</li><li>SMB - Experience selling into SMB</li><li>Communication - Excellent communication and listening skills</li><li>Planning Skills - Excellent time management</li><li>Work Ethic - High work ethic</li><li>Creative Thinking - Problem-solving mindset</li></ul><p>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.</p> <p> </p> <p>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: Less than 1 year related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p><b>JOB PURPOSE</b></p> <p>The Planning and Contracts Lead Engineer is responsible for developing, implementing, and managing maintenance planning, scheduling, work management, shutdown planning, contractor administration, and maintenance control processes to ensure safe, reliable, and efficient plant operations.The role provides leadership in maintenance planning and resource coordination, oversees contract administration and contractor performance, and ensures the effective utilization of labor, materials, and services. A key focus of the position is establishing maintenance planning systems, CMMS processes, contract management frameworks, and work management standards to support commissioning, start-up, and sustainable plant operations.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE PLANNING &amp; SCHEDULING</p> <p> Develop and implement maintenance planning and scheduling processes.</p> <p> Ensure all preventive, predictive, corrective, and shutdown maintenance activities are properly planned and scheduled.</p> <p> Review work requests and convert approved work into executable job plans.</p> <p> Develop detailed work packs including labor requirements, materials, tools, permits, and procedures.</p> <p> Coordinate weekly and monthly maintenance schedules with Operations and Maintenance teams.</p> <p> Monitor schedule compliance and planning effectiveness.</p> <p> Ensure maintenance backlogs are effectively managed and prioritized.</p> <p> Support development of maintenance strategies for critical equipment.</p> <p> Own and govern the site's maintenance work management process, ensuring compliance with planning, scheduling, execution, and close-out standard</p> <p> Coordinate with warehouse and procurement teams to ensure timely availability of critical spares and shutdown materials</p> <p> Develop and maintain maintenance performance dashboards, reporting automation, and planning analytics tools to improve decision-making</p> <p> Coordinate and lead weekly, monthly and quarterly planning meetings in coordination with stakeholders</p> <p>WORK MANAGEMENT &amp; CMMS ADMINISTRATION</p> <p> Manage maintenance work management processes within ERP/CMMS systems.</p> <p> Ensure work order quality, data accuracy, and system compliance.</p> <p> Develop and maintain equipment hierarchies, asset registers, and maintenance plans.</p> <p> Monitor key work management KPIs.</p> <p> Maintain planning and scheduling standards across all maintenance disciplines.</p> <p> Ensure historical maintenance records are maintained for reliability analysis.</p> <p> Drive continuous improvement of CMMS utilization and effectiveness.</p> <p>CONTRACTS ADMINISTRATION</p> <p> Administer maintenance service contracts and agreements.</p> <p> Monitor contractor performance against contractual obligations and KPIs.</p> <p> Coordinate tender evaluations and contractor selection processes.</p> <p> Review scope-of-work documents, service agreements, and technical specifications.</p> <p> Support commercial negotiations and contract renewals.</p> <p> Ensure contract compliance with company policies and procurement procedures.</p> <p> Manage contractor claims, variations, and contract close-out activities.</p> <p> Maintain contract documentation and administration records.</p> <p>SHUTDOWN &amp; TURNAROUND PLANNING</p> <p> Lead planning and preparation for plant shutdowns, turnarounds, and major maintenance campaigns.</p> <p> Develop integrated shutdown schedules and resource plans.</p> <p> Coordinate labor, equipment, materials, and contractor requirements.</p> <p> Monitor shutdown planning milestones and readiness reviews.</p> <p> Support execution teams during shutdown implementation.</p> <p> Facilitate shutdown governance meetings, readiness reviews, and critical path monitoring activities</p> <p> Conduct post-shutdown reviews and lessons learned assessments.</p> <p>PERFORMANCE MONITORING &amp; REPORTING</p> <p> Develop maintenance planning and execution performance dashboards.</p> <p> Monitor KPIs including: </p> <p>o Schedule Compliance</p> <p>o PM Compliance</p> <p>o Backlog Management</p> <p>o Work Order Closure Rates</p> <p>o Contractor Performance</p> <p>o Maintenance Cost Performance</p> <p>o Shutdown Performance</p> <p> Prepare weekly and monthly maintenance performance reports.</p> <p> Analyze trends and recommend improvement initiatives.</p> <p> Support annual maintenance budgeting and forecasting processes.</p> <p><br></p> <p> </p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The Mechanical Superintendent is responsible for planning, coordinating, and supervising all mechanical maintenance activities to ensure safe, reliable, and efficient operation of plant equipment and facilities. The role leads mechanical maintenance teams, manages preventive and corrective maintenance programs, supports shutdowns and projects, and ensures compliance with safety, quality, performance and environmental standards.A key focus of the position is to establish and build from the ground up, the mechanical maintenance team, systems, and processes to support commissioning, start-up, and transition into steady-state operations. The role drives equipment reliability through effective maintenance strategies, quality work management, and continuous improvement initiatives, ensuring high levels of plant availability and operational performance.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE MANAGEMENT</p> <p> Supervise and coordinate daily mechanical maintenance activities.</p> <p> Ensure timely execution of preventive, predictive, and corrective maintenance programs.</p> <p> Monitor equipment performance and reliability to minimize downtime.</p> <p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p> <p> Review and approve maintenance work orders, job plans, and schedules. </p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead, coach, and develop mechanical technicians, supervisors, and contractors.</p> <p> Conduct performance evaluations and identify training requirements.</p> <p> Promote a culture of accountability, teamwork, and continuous improvement.</p> <p> Ensure adequate manpower planning and resource allocation.</p> <p> Ensure ERP system is fully organized within the execution teams.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Enforce company safety policies, procedures, and permit-to-work systems.</p> <p> Conduct risk assessments and participate in incident investigations.</p> <p> Ensure compliance with regulatory, environmental, and company standards.</p> <p> Promote safe work practices and achieve zero-harm objectives.</p> <p>RELIABILITY &amp; CONTINUOUS IMPROVEMENT</p> <p> Analyze equipment failures and implement root cause corrective actions.</p> <p> Monitor maintenance KPIs including downtime, MTBF, MTTR, and maintenance costs.</p> <p> Support reliability-centered maintenance (RCM) initiatives.</p> <p> Identify and implement opportunities for maintenance optimization.</p> <p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p> <p> Maintain equipment criticality assessments and asset registers.</p> <p>SHUTDOWNS &amp; PROJECTS</p> <p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p> <p> Coordinate with operations, engineering, procurement, and contractors.</p> <p> Support capital projects, equipment installations, and commissioning activities.</p> <p> Ensure projects are completed within budget and schedule requirements.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage maintenance budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of mechanical equipment and services.</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams. </p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education:</p> <p> Bachelor s degree in mechanical engineering or a related field </p> <p> Master s in mechanical engineering or in a related field is an advantage</p> <p>Experience: </p> <p> 15+ years of related multidiscipline and management experience within a Concentrator Plant/related process plant with similar type of equipment</p> <p> 8+ years of experience as a maintenance superintendent in the mining/processing industry or related.</p> <p> Proven track record of successfully managing maintenance in large-scale processing operations</p> <p>Certifications: Candidates holding or pursuing any of the following certifications will have an added advantage:</p> <p> Certified Maintenance &amp; Reliability Practitioner (CMRP)</p> <p> Project Management Professional (PMP)</p> <p> Six-sigma (BB)</p> <p>Technical Skills: </p> <p> Maintenance Experience in Crushers, SAG-Ball-HIG Mills, Floatation Equipment, conveying equipment, De-watering equipment are mandatory </p> <p> Should have knowledge on maintenance strategies, CMMS/ERP systems, Reliability and Performance Management</p> <p>Soft Skills: </p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> Strong leadership and people management skills. </p> <p> Excellent negotiation and influencing abilities. </p> <p> Strategic thinking and problem-solving capabilities. </p> <p> Strong communication and stakeholder management skills. </p> <p> High ethical standards and commercial integrity. </p> <p> Ability to work effectively in a multicultural environment. </p> <p> Strong decision-making and organizational skills. </p> <p> Ability to manage multiple priorities and perform under pressure</p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The Reliability, Inspection and Design Superintendent is responsible for developing and implementing asset reliability strategies, inspection programs, engineering standards, and maintenance improvement initiatives to maximize equipment availability, safety, and asset life.The role leads reliability engineering, condition monitoring, equipment inspection, failure analysis, and maintenance optimization activities while providing technical support for plant modifications, upgrades, projects, commissioning, and operational excellence initiatives. A key focus is establishing asset management systems and reliability processes to support commissioning, ramp-up, and sustainable long-term operation of the concentrator plant.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>RELIABILITY MANAGEMENT</p> <p> Develop and implement site reliability strategies for fixed plant assets.</p> <p> Lead Reliability Centered Maintenance (RCM) initiatives.</p> <p> Establish asset criticality assessments and maintenance tactics.</p> <p> Monitor reliability KPIs and drive improvement plans.</p> <p> Develop long-term asset replacement and lifecycle management strategies.</p> <p> Facilitate defect elimination programs.</p> <p> Establish reliability standards, procedures, and engineering best practices across the maintenance department. </p> <p> Facilitate regular reliability review meetings with Operations, Mechanical, and E&amp;I teams</p> <p>PERFORMANCE MONITORING</p> <p> Develop and maintain asset performance monitoring systems for critical plant equipment.</p> <p> Analyze equipment performance trends and identify opportunities to improve availability, reliability, and maintainability.</p> <p> Monitor and report key performance indicators (KPIs) including equipment availability, OEE, MTBF, MTTR, maintenance costs, and reliability improvement targets.</p> <p> Develop and maintain reliability dashboards and management reports.</p> <p> Conduct performance gap analysis and recommend corrective actions.</p> <p> Identify bad actors and recurring equipment failures through data analysis.</p> <p> Support condition monitoring technologies including vibration analysis, oil analysis, thermography, ultrasonic testing, and online monitoring systems.</p> <p> Collaborate with Operations, Mechanical, and E&amp;I teams to improve plant throughput and equipment performance.</p> <p> Benchmark maintenance and reliability performance against industry best practices.</p> <p> Drive data quality improvements within CMMS/ERP systems to support effective decision-making.</p> <p> Present performance reviews and reliability improvement initiatives to site leadership</p> <p>INSPECTION &amp; ASSET INTEGRITY</p> <p> Develop and manage inspection programs for critical equipment.</p> <p> Ensure statutory inspections are completed in accordance with regulatory requirements.</p> <p> Manage structural, piping, pressure equipment, tanks, chutes, and conveyor inspections.</p> <p> Coordinate non-destructive testing (NDT) activities.</p> <p> Monitor corrosion, wear, fatigue, and equipment degradation mechanisms.</p> <p> Maintain asset integrity records and inspection databases.</p> <p> Lead the development and implementation of the site's Asset Management Framework aligned with ISO 55000 principles. </p> <p> Maintain equipment criticality rankings and lifecycle management plans.</p> <p>RELIABILITY ENGINEERING</p> <p> Lead Corrective &amp; Preventive Actions (CAPA) and Root Cause Failure Analysis (RCFA) investigations.</p> <p> Conduct failure mode analysis and risk assessments.</p> <p> Review equipment performance trends.</p> <p> Drive predictive maintenance initiatives including </p> <p>o Vibration analysis</p> <p>o Thermography</p> <p>o Oil analysis</p> <p> Ultrasonic inspections</p> <p> Motor current analysis</p> <p> Identify bad actors and recurring equipment failures.</p> <p>ENGINEERING &amp; DESIGN</p> <p> Review and approve engineering modifications.</p> <p> Support plant improvement and debottlenecking projects.</p> <p> Act as the technical authority for engineering modifications and management of change (MOC) processes.</p> <p> Review OEM recommendations and approve engineering improvement opportunities.</p> <p> Ensure compliance with engineering standards and specifications.</p> <p> Coordinate design reviews and technical evaluations.</p> <p> Support capital project development and execution.</p> <p>COMMISSIONING &amp; PROJECTS</p> <p> Support equipment specification and technical evaluations.</p> <p> Participate in FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing).</p> <p> Support commissioning and plant performance testing.</p> <p> Validate maintenance strategies for new assets.</p> <p> Ensure operational readiness prior to handover.</p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead reliability engineers, inspection personnel, and technical specialists.</p> <p> Develop technical competency programs.</p> <p> Mentor engineering and maintenance teams.</p> <p> Foster a culture of continuous improvement and technical excellence.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Ensure compliance with company safety standards.</p> <p> Support risk assessments and HAZOP studies.</p> <p> Participate in incident investigations.</p> <p> Ensure compliance with regulatory and asset integrity requirements.</p> <p> Promote safe work practices and a zero-harm culture.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage department budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of equipment/spares and services.</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams.</p> <p>DATA ANALYTICS &amp; DIGITALIZATION</p> <p> Utilize CMMS, condition monitoring, and operational data to identify reliability improvement opportunities.</p> <p> Develop reliability dashboards and performance reporting tools.</p> <p> Support predictive and prescriptive maintenance initiatives through digital technologies and advanced analytics.</p> <p> </p> <p><br></p> <p> </p> <p> </p>

<p><b>JOB PURPOSE</b></p> <p>The E&amp;I and Automation Superintendent is responsible for planning, coordinating, and supervising all electrical, instrumentation, control systems, and automation maintenance activities to ensure the safe, reliable, and efficient operation of plant equipment and facilities. The role leads E&amp;I maintenance teams, manages preventive and corrective maintenance programs, supports commissioning, start-up, shutdowns, and capital projects, and ensures compliance with safety, quality, and environmental standards.A key focus of the position is the establishment and development of E&amp;I maintenance systems, asset management processes, and automation support capabilities to transition the operation from commissioning through stable production while maximizing equipment availability, system integrity, and operational performance.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>MAINTENANCE MANAGEMENT</p> <p> Supervise and coordinate daily electrical, instrumentation, and control system maintenance activities. </p> <p> Ensure reliability of power distribution systems, motors, MCCs, VFDs, instrumentation, analyzers, and plant automation systems.</p> <p> Support pre-commissioning, commissioning, loop checks, function testing, and start-up activities. </p> <p> Participate in Factory Acceptance Test (FAT), Site Acceptance Test (SAT), and system acceptance testing.</p> <p> Review and approve maintenance plans, work orders, and shutdown activities. </p> <p> Ensure critical E&amp;I equipment is maintained according to OEM and reliability requirements.</p> <p> Manage DCS, PLC, SCADA, HMI, and associated industrial network infrastructure. </p> <p> Support process optimization through automation and control improvements. </p> <p> Ensure compliance with industrial cybersecurity standards, control system access management, backup procedures, and change management processes </p> <p> Coordinate software backups, change management, and control system upgrades.</p> <p> Monitor equipment performance and reliability to minimize downtime.</p> <p> Develop and implement maintenance strategies to improve asset availability and lifecycle.</p> <p> Review and approve maintenance work orders, job plans, and schedules. </p> <p>LEADERSHIP &amp; TEAM MANAGEMENT</p> <p> Lead, coach, and develop E&amp;I technicians, automation specialists, supervisors, and contractors</p> <p> Conduct performance evaluations and identify training requirements.</p> <p> Promote a culture of accountability, teamwork, and continuous improvement.</p> <p> Ensure adequate manpower planning and resource allocation.</p> <p> Ensure ERP system is fully organized within the execution teams.</p> <p>SAFETY &amp; COMPLIANCE</p> <p> Enforce company safety policies, procedures, and permit-to-work systems.</p> <p> Conduct risk assessments and participate in incident investigations.</p> <p> Ensure compliance with regulatory, environmental, and company standards.</p> <p> Promote safe work practices and achieve zero-harm objectives.</p> <p>RELIABILITY &amp; CONTINUOUS IMPROVEMENT</p> <p> Analyze equipment failures and implement root cause corrective actions.</p> <p> Monitor Electrical Availability, Control System Availability, Instrument Reliability, MTBF, MTTR, maintenance costs, and planned maintenance compliance</p> <p> Support reliability-centered maintenance (RCM) initiatives.</p> <p> Identify and implement opportunities for maintenance optimization.</p> <p> Support development of asset management strategies to maximize equipment lifecycle and return on investment.</p> <p> Maintain equipment criticality assessments and asset registers.</p> <p>SHUTDOWNS &amp; PROJECTS</p> <p> Plan and execute plant shutdowns, turnarounds, and major overhauls.</p> <p> Coordinate with operations, engineering, procurement, and contractors.</p> <p> Support capital projects, equipment installations, and commissioning activities.</p> <p> Ensure projects are completed within budget and schedule requirements.</p> <p>BUDGET &amp; RESOURCES MANAGEMENT</p> <p> Prepare and manage maintenance budgets.</p> <p> Monitor spare parts inventory and optimize stock levels.</p> <p> Control maintenance expenditures while maintaining equipment reliability.</p> <p> Assist with procurement of electrical, instrumentation, automation equipment, software, and related services</p> <p> Manage and evaluate contractor performance. </p> <p> Ensure contractor compliance with safety and quality requirements. </p> <p> Review contractor scopes of work and service agreements along with other MMC teams. </p> <p> </p> <p><br></p> <p> </p> <p> </p>

<p>JOB PURPOSE</p> <p>The Communication and Stakeholder Engagement Manager leads MMC's corporate communications, reputation management and stakeholder engagement agenda, building trusted relationships with government, communities, media and key business stakeholders. The role is responsible for protecting and enhancing MMC's corporate reputation, strengthening its social licence to operate, and ensuring effective communication and engagement in support of the Company's strategic and operational objectives. The position also coordinates community investment, CSR and local-content initiatives in partnership with relevant business functions.</p> <p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p> <p>COMMUNICATION STRATEGY &amp; BRAND MANAGEMENT</p> <p> Develop and implement an effective corporate communication and media relations strategy that promotes, protects, and builds the Company's reputation, in alignment with corporate strategy and priorities.</p> <p> Manage the Company's brand(s) to safeguard reputation as one of the Company's most valuable assets.</p> <p> Identify industry benchmarks and establish communication performance indicators to align the organisation with best practice.</p> <p> Proactively identify and create opportunities and stories that promote the Company's brand and reputation, in consultation with the Head of Corporate Support.</p> <p>MEDIA &amp; PUBLIC RELATIONS</p> <p> Act as spokesperson for the Company, protecting the brand and building a positive media profile and positioning.</p> <p> Oversee all external communications to ensure messages are clear, consistent, and aligned with overall Company strategy.</p> <p> Release editorial coverage (press releases, interviews, and reports) through relevant media channels and update internal communication channels on a timely basis.</p> <p> Work closely with retained PR agencies and freelancers, maintaining continuous and consistent communication to ensure timely delivery of assigned work.</p> <p> Provide guidance to the press office team and ensure Company spokespeople receive appropriate media training.</p> <p>STAKEHOLDER &amp; COMMUNITY ENGAGEMENT</p> <p> Build and maintain strong relationships with key stakeholders, including local businesses, financial stakeholders, government officials, and community representatives.</p> <p> Establish mechanisms to drive engagement, alignment, and understanding of the Company's strategy and priorities among all stakeholders.</p> <p> Conduct regular field visits to engage with local community stakeholders and understand their needs and concerns.</p> <p> Ensure a high level of external interaction is maintained professionally in both English and Arabic.</p> <p>LOCAL CONTENT, CSR &amp; ESG</p> <p> Develop Corporate Responsibility policies, processes, and frameworks to ensure proper implementation of the Company's CSR aspirations.</p> <p> Execute an integrated local content and social responsibility programme to promote the Company's reputation as a responsible corporate citizen.</p> <p> Promote In-Country Value (ICV) and ensure local content plays a central role in policies providing opportunities to local communities.</p> <p> Partner with the Contracts &amp; Procurement function to encourage and promote ICV opportunities.</p> <p> Work with the HR department to identify recruitment and training opportunities for the local community.</p> <p> Survey local market potential and identify opportunities for local Omani businesses.</p> <p> Ensure Company compliance with ESG standards and best practices.</p> <p>INTERNAL COMMUNICATION &amp; GOVERNANCE</p> <p> Build strong working relationships across departments, providing expert advice on communication and stakeholder engagement initiatives.</p> <p> Ensure efficient and effective use of communication channels, reviewing and updating them to meet audience requirements.</p> <p> Leverage internal communication channels to reinforce the Company's social responsibility policies and influence key stakeholders.</p> <p> Prepare the organisational budget for communication and stakeholder engagement strategy implementation, ensuring alignment with overall Company objectives and timelines.</p> <p> Ensure programmes remain aligned to the approved budget, reporting any deviations on a timely basis with reasons and recommended corrective action.</p> <p> Ensure compliance with internal control standards, including timely implementation of internal and external audit points and corrective actions within desired timelines.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education:</p> <p> Bachelor's degree in Public Relations, Communications, Journalism, Marketing, Sustainable Development, CSR, Management, or a related field required.</p> <p> A postgraduate degree in Public Relations, Communications, Journalism, or Marketing is desirable.</p> <p>Certifications (Preferred): </p> <p> Certification or Diploma in PR, Communications, Journalism, or Marketing is desirable.</p> <p>Experience: </p> <p> Minimum 10 years of experience in communications, public relations, stakeholder engagement, or local content-related disciplines is required.</p> <p> Proven track record of managing corporate reputation, media relations, and stakeholder or community engagement programmes.</p> <p>Technical Skills:</p> <p> Corporate Communications: Strategy development, brand management, media relations, and crisis communication.</p> <p> Stakeholder Engagement: Relationship building with government entities, local communities, and business stakeholders.</p> <p> CSR &amp; Local Content: Development and execution of CSR, ICV, and local content programmes.</p> <p> Business Understanding: High level of business understanding relevant to the Company's operations and strategic priorities.</p> <p> Microsoft Office proficient (Word, PowerPoint, and Excel).</p> <p>Soft Skills:</p> <p> Excellent written and verbal communication skills, with an articulate and clear writing style.</p> <p> Effective communication, listening, and presentation skills.</p> <p> Excellent administration, organisational, and event management ability.</p> <p> Project and community risk identification skills.</p> <p> Ability to build positive working relationships with the team and within the communities the Company operates in.</p> <p> Ability and willingness to travel.</p> <p> </p> <p> </p> <p> </p>

<p>JOB PURPOSE</p> <p>HR Specialist is responsible for the day-to-day management of HR operations, including recruitment, employee records and documentation, HR reporting, employee relations, payroll processing, training coordination, and employee engagement. The role ensures accurate, compliant, and efficient HR administration in line with Omani Labour Law and company policy, and supports a positive and productive workplace for all employees.</p> <p> </p> <p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p> <p>RECRUITMENT &amp; ONBOARDING</p> <p>1. Recruitment</p> <p>- Coordinate end-to-end recruitment activities, including job postings, screening, shortlisting, and scheduling interviews.</p> <p>- Liaise with hiring managers to understand staffing needs and prepare job descriptions.</p> <p>- Manage new hire onboarding, including offer letters, contracts, and orientation.</p> <p>- Maintain and update the recruitment tracker and candidate database.</p> <p>2. Employee Records &amp; Filing</p> <p>- Maintain accurate and up-to-date employee personnel files (physical and electronic).</p> <p>- Ensure all employee documentation complies with Omani Labour Law requirements.</p> <p>- Track and renew employee documents (visas, labour cards, ID cards, contracts).</p> <p>3. HR Reporting</p> <p>- Prepare regular HR reports (headcount, turnover, attendance, leave balances, etc.).</p> <p>- Support management with data and analytics for HR decision-making.</p> <p>- Maintain HRIS records and ensure data accuracy.</p> <p>4. Payroll</p> <p>- Process monthly payroll inputs (attendance, leave, overtime, deductions).</p> <p>- Coordinate with Finance to ensure accurate and timely salary disbursement.</p> <p>- Maintain payroll records and respond to employee payroll-related queries.</p> <p>- Ensure compliance with Social Protection Fund (formerly PASI) and Wage Protection System (WPS) requirements.</p> <p>5. Employee Relations</p> <p>- Act as a point of contact for employee queries and concerns.</p> <p>- Support the resolution of grievances and disciplinary matters in line with company policy and Omani Labour Law.</p> <p>- Promote fair and consistent application of HR policies across the organisation.</p> <p>6. Training &amp; Development</p> <p>- Identify employee training needs in coordination with department heads.</p> <p>- Coordinate and schedule internal and external training programmes.</p> <p>- Maintain training records and track employee development plans.</p> <p>- Support onboarding and induction training for new hires.</p> <p>7. Employee Engagement</p> <p>- Plan and coordinate employee engagement activities and events.</p> <p>- Support initiatives that promote a positive workplace culture.</p> <p>- Collect and analyse employee feedback (surveys, exit interviews) to improve engagement.</p> <p>- Assist management in implementing retention and motivation programmes.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: - Bachelor's degree in Human Resources, Business Administration, or a related field.</p> <p> - CIPD, PHR, or SHRM certification is an advantage.</p> <p>Experience: </p> <p>- Minimum 4 years of relevant HR experience covering recruitment, operations, employee relations, and payroll.</p> <p>- Strong working knowledge of Omani Labour Law.</p> <p>Technical Skills:</p> <p>- HRIS and payroll systems; proficiency in MS Office (Excel, Word, Outlook).</p> <p>- Familiarity with Social Protection Fund (PASI) and Wage Protection System (WPS) processes.</p> <p>- Recruitment platforms and applicant tracking tools.</p> <p>Soft Skills:</p> <p>- Excellent communication skills in English and Arabic.</p> <p>- Strong organisational and time-management skills.</p> <p>- High attention to detail and confidentiality.</p> <p>- Problem-solving, interpersonal, and employee grievance-handling skills.</p> <p> </p> <p> </p>

<p>JOB PURPOSE</p> <p>The Contracts, Procurement &amp; Warehouse Manager </p> <p>provides strategic leadership across Mazoon Mining s end-to-end supply chain, ensuring resilient, cost-effective, and compliant operations. This role drives procurement excellence, contract governance, logistics optimization, and inventory reliability to safeguard uninterrupted plant operations. Beyond operational execution, the position champions ICV development, supplier performance improvement, and digital transformation initiatives, while embedding HSE and quality standards into every process. The manager also leads structured claims and dispute resolution, ensuring Mazoon s commercial interests are protected and advanced.</p> <p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p> <p>CONTRACTS DEVELOPMENT &amp; MANAGEMENT</p> <p> Develop/implement and manage contract administration processes and procedures. </p> <p> Lead the preparation, review, negotiation, evaluation, and award of contracts for goods and services. </p> <p> Ensure all contracts comply with company policies, legal requirements, and governance standards. </p> <p> Monitor contractor performance and ensure contractual obligations are fulfilled. </p> <p> Manage contract renewals, amendments, claims, variations, close-outs, measurements, invoices and dispute resolution processes. </p> <p> Maintain contract databases and documentation for audit and compliance purposes. </p> <p> Coordinate with legal, technical, and operational departments during contract development and execution.</p> <p>PROCUREMENT &amp; STRATEGIC SOURCING</p> <p> Develop and execute procurement strategies aligned with business objectives. </p> <p> Lead sourcing, tendering, bid evaluation, and supplier selection processes. </p> <p> Ensure cost-effective procurement while maintaining quality, reliability, and timely delivery. </p> <p> Negotiate pricing, commercial terms, and framework agreements with suppliers. </p> <p> Establish and maintain approved vendor databases and supplier qualification systems. </p> <p> Analyze procurement spending and identify cost-saving opportunities. </p> <p> Monitor market trends, supplier capabilities, and supply chain risks. </p> <p> Ensure compliance with procurement policies and ethical sourcing practices.</p> <p> Develop and maintain analytical tools to support contracting and procurement strategies</p> <p>WAREHOUSE &amp; INVENTORY MANAGEMENT</p> <p> Lead warehouse operations and inventory control activities 24X7. </p> <p> Ensure proper receipt, inspection, storage, preservation, issuance, disposal and tracking of materials. </p> <p> Develop inventory optimization strategies for critical spares and operational materials. </p> <p> Monitor stock levels, inventory turnover, and obsolete inventory management. </p> <p> Conduct periodic stock audits and cycle counts. </p> <p> Ensure warehousing practices comply with HSE and asset management requirements. </p> <p> Implement inventory accuracy and warehouse performance improvement initiatives. </p> <p> Manage warehouse systems and materials management processes within ERP/CMMS platforms.</p> <p> Coordinate with Operations and Contracts teams to ensure timely availability of materials and to minimize maintenance delays</p> <p>LOGISTICS MANAGEMENT</p> <p> Manage inbound and outbound logistics operations, including local and international shipments.</p> <p> Coordinate transportation of equipment, spare parts, reagents, consumables, and project materials.</p> <p> Ensure compliance with customs regulations, import/export requirements, and shipping documentation.</p> <p> Optimize freight costs, transportation routes, and logistics efficiency.</p> <p> Develop relationships with freight forwarders, customs agents, and logistics service providers.</p> <p> Monitor shipment status and resolve logistics issues impacting operations.</p> <p>LOCAL CONTENT &amp; ICV</p> <p> Lead the development, promotion, and continuous improvement of local content, LDI, and the local Omani market within Mazoon's contracts and procurement activities.</p> <p> Assure and sustain the Local Market Development Strategy while maintaining the Company's long-term commercial position.</p> <p> Maintain and implement ICV requirements in contracts, aligned with OIA ICV guidelines and procedures.</p> <p>RISK, COMPLIANCE &amp; GOVERNANCE</p> <p> Maintain full understanding of corporate and departmental governance, Contracts &amp; Procurement manuals, policies and procedures, Local Content Policies, Tender Committee processes, and Requisition-to-Pay processes.</p> <p> Identify specific risk mitigation measures, such as requirements for insurances, bonds, and guarantees, and document these in all contracts in accordance with local rules, regulations, and best practice.</p> <p> Work with end-users and relevant stakeholders across Mazoon to identify contractual risks and develop mitigation measures to be incorporated into relevant contracts.</p> <p> Work with corporate finance to ensure adherence to broader finance and risk requirements, such as funding requirements and billing/approval policies.</p> <p> Ensure signed contracts are communicated to all relevant parties to support implementation, visibility, awareness, and interpretation.</p> <p> Ensure that contractors follow or exceed all Omani law and MMC/MDO standards in relation to HSE.</p> <p>PEOPLE &amp; KNOWLEDGE MANAGEMENT</p> <p> Develop and share best practices, work processes, systems, and tools based on experience gained across a portfolio of projects.</p> <p> Complete an effective knowledge transfer plan for growing and developing team members and streamlining personnel changes.</p> <p> Ensure compliance with Company safety policies and procedures and contribute to the development of a strong safety culture.</p> <p> Maintain up-to-date awareness of all relevant safety requirements and policies.</p> <p> </p> <p><br></p> <p> </p> <p> </p> <p> </p>

<p>JOB PURPOSE</p> <p>Mazoon Mining Company (MMC) is seeking an experienced Commercial Director to lead the company's sales, offtake execution, and commercial growth agenda. Reporting to the CFO, this role sits at the intersection of operations, finance, and the market turning MMC's operational and financial performance into commercial proposals, revenue-generating relationships, and disciplined risk management. The Commercial Director will work closely with customers, off-takers, suppliers, and internal project teams to ensure MMC's growth and value protection.</p> <p>MAIN TASKS, DUTIES AND RESPONSIBILITIES</p> <p> Devise and implement commercial strategies that drive MMC's overall growth and revenue performance.</p> <p> Translate the company's operational and financial position into well-supported commercial proposals for management and the Board.</p> <p> Develop and foster client and off-taker relationships across the industry to create new business growth opportunities.</p> <p> Partner with the CFO to establish financial plans that are aligned with commercial strategy and market realities.</p> <p> Identify expansion, diversification, and growth opportunities and apply commercial management skills to bring them to execution.</p> <p> Execute the current offtake agreement(s) in line with agreed commercial terms, ensuring MMC meets its contractual obligations.</p> <p> Coordinate closely with Operations, Logistics, Legal and Finance to ensure smooth, on-time delivery of MMC's product to clients.</p> <p> Negotiate with clients, customers, and suppliers on free-float and spot volumes to maximize return on investment for the company.</p> <p> Provide regular, structured progress updates to the CFO on commercial projects, negotiations, and market developments.</p> <p> Conduct periodic market research and competitor analysis to identify prospective customers, off-takers, and business opportunities.</p> <p> Maintain accurate reports and records of budgets, expenses, and revenue associated with the commercial function.</p> <p> Act as the internal point of reference for other departments on commercial processes, contract terms, and pricing mechanisms.</p> <p> Identify, assess, and manage commercial risks (price, counterparty, contractual, logistics) and devise mitigation strategies.</p> <p> Support preparation of Board and Investment Committee materials relating to sales performance, pricing, and commercial strategy.</p> <p> Monitor concentrate/product pricing mechanisms, quotational periods, and provisional vs. final settlement processes with off-takers.</p> <p> </p> <p> </p> <p>Education: </p> <p> Bachelor's degree in Business Management, Marketing, Administration, Finance, or a related field.</p> <p>Certifications (Preferred): </p> <p>The following certifications are not mandatory but are viewed favorably and reflect the breadth of the role:</p> <p> Chartered Institute of Procurement &amp; Supply (CIPS) commercial and contract management.</p> <p> Certified Commercial Contracts Manager (CCCM) International Association for Contract &amp; Commercial Management (IACCM/WorldCC).</p> <p> Certified International Trade Professional (CITP) international trade and offtake structuring.</p> <p> Project Management Professional (PMP) for cross-functional project and delivery coordination.</p> <p> Chartered Financial Analyst (CFA) or CMA strengthens the financial-planning interface with the CFO.</p> <p> MBA or equivalent postgraduate qualification in business, finance, or strategy (advantageous, not required).</p> <p> Negotiation-specific certification (e.g., Program on Negotiation / Harvard PON, or equivalent) is a plus.</p> <p>Experience: </p> <p> Min 15 years of progressive experience in mining, metals, or oil &amp; gas, with at least 5 years in a senior executive commercial role.</p> <p> Strong acquaintance with business development, marketing, or trading functions within a commodities environment.</p> <p> Prior experience in a leadership or people-management role.</p> <p> Proven ability to work under pressure and operate independently as a senior commercial professional.</p> <p>Technical Skills: </p> <p> Commercial &amp; Financial Acumen: Comfort with pricing formulas, contracts, and negotiation of commercial terms.</p> <p> Offtake &amp; Trading: Execution of offtake agreements, free-float and spot volume negotiation, and settlement processes.</p> <p> Pricing Mechanisms: Monitoring concentrate/product pricing mechanisms, quotational periods, and provisional vs. final settlements.</p> <p> Risk Management: Identification, assessment, and mitigation of price, counterparty, contractual, and logistics risks.</p> <p> Market Analysis: Periodic market research and competitor analysis to identify business opportunities.</p> <p>Soft Skills: </p> <p> Strategic Leadership: Strong leadership skills combined with strategic, commercially-minded thinking.</p> <p> Relationship Building: Demonstrated skill in building and sustaining relationships with clients, suppliers, and customers, including cross-cultural and international counterparties.</p> <p> Communication: Excellent written and verbal communication skills in English; Arabic is an advantage.</p> <p> Resilience: Proven ability to work under pressure and operate independently as a senior commercial professional.</p> <p> </p> <p> </p>

<p> <strong> Job Purpose : </strong> </p> <p>To lead and support financial planning, budgeting, forecasting, management reporting and performance analysis activities, providing timely financial insights to support decision-making, cost control and achievement of the company s strategic and operational objectives.</p> <p> <strong> Responsibilites : </strong> </p> <p> Own and coordinate the company s budgeting and financial planning process, including preparation of budget guidelines, templates, timelines, assumptions and consolidation of departmental submissions.</p> <p> Lead the development of short, medium and long-term financial plans, forecasts and rolling updates in coordination with business units and departments, ensuring alignment with strategic and operational objectives.</p> <p> Review, challenge and validate budget and forecast inputs received from departments, including key assumptions, cost drivers, activity levels and supporting justifications.</p> <p> Prepare periodic management reports, dashboards and financial performance packs covering actual results, budgets, forecasts, key financial indicators and management commentary.</p> <p> Conduct regular variance analysis and analytical reviews of financial and operational performance, ensuring robust budget control and highlighting key movements, risks, opportunities and performance management insights for management decision-making.</p> <p> Perform financial evaluation of business cases, projects, initiatives, service proposals and investment decisions, including assessment of financial feasibility, cost implications and value-for-money considerations.</p> <p> Develop, maintain and enhance financial models, planning tools and templates to support budgeting, forecasting, scenario analysis, financial evaluation and long-term planning activities.</p> <p> Prepare, maintain and monitor cash flow forecasts, analyzing actual cash movements against forecasts, identifying liquidity risks or funding gaps, and recommending appropriate measures to support effective and optimal cash management.</p> <p> Support management accounting activities, including activity-based costing, cost allocation, cost driver analysis, productivity analysis and departmental performance reporting.</p> <p> Work closely with departments as a finance business partner to provide financial advice, clarify planning requirements, improve data quality and support effective cost control.</p> <p> Adhere to all relevant quality, health, safety and environmental procedures, instructions, controls and role-specific OHSE KPIs to support employee safety, service quality and environmental compliance.</p> <p> </p> <p> </p>

<p>&nbsp; &nbsp; * Proficiency in communicating in both Arabic and English.</p><p><br></p><p>&nbsp; &nbsp; * Ability to carry out field and operational tasks.</p><p><br></p><p>Additional requirements:</p><p><br></p><p>&nbsp; &nbsp; * Occupational Health and Safety (HSE) certificates required according to DCRP/NDS requirements before commencing work.</p><p><br></p> <p> </p>

<p> <strong>Job Title </strong>Linux OS Administrator (OpenShift and Ansible Specialist)</p> <p> <strong>Department</strong> Enterprise IT Infrastructure </p> <p> <strong>Job Summary</strong> </p> <p>As a Linux OS Administrator specialized in OpenShift and Ansible, you will play a crucial role in maintaining and enhancing our clients' Linux-based infrastructure and deploying applications on OpenShift. You will also be responsible for automating tasks using Ansible, streamlining processes, and ensuring the stability, security, and high availability of systems. Your expertise in both OpenShift and Ansible will be instrumental in optimizing performance, resolving issues, applying security standards, performing OS patching, and supporting our clients' technology needs.</p> <p> <strong>Responsibilities</strong> </p> <p>1. Install, configure, patch, and maintain Linux-based systems to ensure optimal performance, security, and reliability.</p> <p>2. Deploy and manage containerized applications on the OpenShift platform, including setting up pods, services, and routes.</p> <p>3. Monitor system performance and proactively identify and resolve issues to ensure continuous availability of services.</p> <p>4. Collaborate with development teams to troubleshoot any application-related issues on OpenShift.</p> <p>5. Develop, test, and maintain Ansible playbooks for automating various system administration tasks, including software installations, configurations, and updates.</p> <p>6. Implement and maintain security measures to protect systems from unauthorized access, data breaches, and cyber threats, as per the approved Security Standard. This includes configuring controls, setting up access controls, and supporting configuration and system audits.</p> <p>7. Apply security standards and best practices to ensure compliance with industry regulations and company policies.</p> <p>8. Perform regular OS patching and updates to address security vulnerabilities and keep systems up-to-date.</p> <p>9. Perform routine system backups, disaster recovery planning, and system upgrades to keep systems resilient and protected.</p> <p>10. Assist in capacity planning and resource allocation to optimize infrastructure performance.</p> <p>11. Conduct regular security assessments and vulnerability scans to identify and address potential vulnerabilities.</p> <p> <strong>Requirements</strong> </p> <p>1. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</p> <p>2. Proven experience in Red Hat Enterprise Linux (RHEL), and certified RHCE.</p> <p>3. Strong expertise in deploying and managing applications on Kubernetes, and OpenShift.</p> <p>4. Proficiency in automation using Ansible, including creating playbooks, roles, and modules.</p> <p>5. Solid understanding of networking concepts, TCP/IP, DNS, and firewall configurations.</p> <p>6. Experience with containerization technologies and container orchestration.</p> <p>7. Knowledge of scripting languages (e.g., Bash, Python) to automate tasks and create custom solutions.</p> <p>8. Experience in OS monitoring tools, and commands.</p> <p>9. Excellent problem-solving skills and ability to work well under pressure in a fast-paced environment.</p> <p>10. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.</p> <p> </p> <p> <strong>Technical Experience </strong> </p> <p>1. Experience with cloud platforms like AWS, Azure, or Google Cloud.</p> <p>2. Familiarity with other containerization platforms such as Docker Swarm or Kubernetes.</p> <p>3. Red Hat Certified Specialist in Ansible Automation.</p> <p>4. Red Hat Certified OpenShift Administrator.</p> <p> </p> <p> </p>