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<p>1. Operational Excellence • Ensure consistent execution of operations, product delivery, and customer service standards. • Monitor key business performance indicators and identify opportunities for improvement. • Drive operational efficiency and achievement of company targets. 2. Profitability & Financial Performance • Achieve budgeted and forecasted profit targets through effective cost control. • Monitor sales and financial performance across assigned locations. • Take corrective actions to improve profitability and business results. 3. Business Strategy & Operations • Set clear objectives and performance goals for all stores within the area. • Oversee daily operations and maximize productivity and efficiency. • Identify operational challenges and implement effective solutions. • Prepare and submit regular performance reports to senior management. 4. Customer Experience • Maintain and enhance customer service standards. • Ensure a consistently superior customer experience across all stores. • Monitor customer feedback and resolve complaints promptly and professionally. 5. People Management & Team Development • Lead by example and promote a positive, results-driven culture. • Coach, support, and develop store managers and leadership teams. • Empower employees to take ownership of customer service excellence. • Support recruitment, onboarding, training, and succession planning. • Build a skilled, motivated, and high-performing workforce. 6. Health, Safety & Compliance • Ensure compliance with health, hygiene, and safety standards. • Maintain adherence to company policies, procedures, and operational guidelines. • Conduct regular audits and ensure corrective actions are implemented. 7. Marketing & Menu Launches • Execute local store marketing initiatives to drive sales and brand awareness. • Coordinate and oversee successful menu launches across assigned locations. • Ensure operational readiness and compliance during new product introductions.</p><p>We are seeking an experienced, highly driven, and commercially focused Area Manager to lead and oversee multiple restaurant locations. The ideal candidate must have a proven track record in Casual Dining Restaurant operations, strong leadership capabilities, and the ability to drive sales growth, operational excellence, profitability, and exceptional guest experiences across all assigned outlets. Education: • Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Operations Management, or a related field. Experience: • Current designation must be Area Manager overseeing multiple restaurant outlets. • Minimum 5 years of experience in an Area Manager / Multi-Unit Manager role. • Minimum 7 years of progressive experience in Casual Dining Restaurant Operations. • Candidates with experience outside the Casual Dining Restaurant sector will not be considered. • Hands-on experience with ERP systems, restaurant management platforms, and business analytics tools. • Demonstrated success in achieving and exceeding sales, operational, customer service, and profitability targets. Key Skills & Competencies: • Proven ability to lead, inspire, and develop high-performing restaurant management teams. • Strong commercial and financial acumen with expertise in budgeting, P&L management, cost control, and revenue optimization. • Excellent leadership, coaching, and performance management skills. • Strong analytical mindset with the ability to interpret KPIs and drive business improvements. • Exceptional problem-solving and decision-making capabilities in fast-paced operational environments. • Excellent communication, stakeholder management, and interpersonal skills. • Ability to effectively manage multiple locations while maintaining consistent operational standards. • Strong understanding of guest experience, service excellence, and brand standards. • Strategic thinker with a hands-on approach to execution and continuous improvement. • Highly organized, results-oriented, and capable of delivering under pressure. Preferred Candidate Profile: • Currently managing multiple outlets within a recognized Casual Dining Restaurant brand. • Demonstrated success in improving sales performance, operational efficiency, guest satisfaction, and profitability. • Passionate about people development, operational excellence, and delivering outstanding business results.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide guidance and support in monitoring compliance with project implementation plans to ensure efficient and effective resourcing for projects. Develop and recommend required changes to the policies, processes and systems for project implementation and support the monitoring of adherence to policies, procedures and systems. Support the implementation of digital tools and systems that enhance project monitoring, reporting, and decision-making. Support the resolution of contractual and commercial issues with consultants and contractors, ensuring protection of the company s interests. Review monthly, quarterly and annual performance reports as required to management and board of directors to facilitate decision-making. Provide support in defining and enhancing project objectives in alignment with the corporate objectives to ensure effective and efficient execution. Participate in the formulation of the long-term organizational strategy and business plan by providing inputs from project execution and studies . Participate in the development of technical specifications and scope of work and participate in negotiation of contract terms and conditions between the Company and the Consultants/contractors to ensure fairness and in the interest of the company and compliance to the Company s standard policies and procedures. Provide support and review in the finalisation of the budget for the department/section and monitor budget as required. Provide support and review in the preparation of business cases for deviations from budget/expenditures on unplanned activities. Formation of and leading teams as required for undertaking specific tasks identified by CPO. Lead and guide team by providing technical guidance, training and necessary growth opportunities to ensure that members are given the opportunity to be developed for higher-level roles. Develop positive relationships with key stakeholders, expand professional network of key personnel in the industry and sector to ensure cooperation and alignment to the company objectives and add brand value Receive feedback or attend to queries and issues from various departments within the company and stakeholders where applicable in order to provide solutions and overcome the challenges faced by OPWP Anticipate stakeholder concerns and manage expectations through transparent communication and proactive engagement strategies. Enhance the company s brand value and reputation by demonstrating professionalism, responsiveness, and strong leadership in stakeholder interactions. Provide guidance to develop the HSE standards of the company and adhere to them at all times. Review projects HSE performance and provide guidance to project team to take necessary actions to improve the HSE management during project development and implementation. Support the investigation of major HSE incidents and ensure effective implementation of corrective and preventive actions. Adhere to Company policies and procedures at all times. Advise and guide the team in the drafting of request for proposal for Consultants, liaising with the Procurement team for all critical approvals in order to release tenders on time and receive proposals from Bidders. Participate as and when required in the selection of consultants and contractors (where applicable) for projects and provide support in monitoring their performance against contract requirements. Analyse different options available for executing projects and the potential risks associated with the options. Recommend options that align with objectives with minimum potential risks. Provide guidance and support as required to facilitate the handover of projects to Contracts Management Department Provide support and strategic inputs when critical project issues arise and oversee the implementation of decisions aligned with meeting project and company objectives. Devise processes to share learning s from project development and implementation amongst the team members and throughout the organization to encourage a learning culture and develop better solutions in the future Provide guidance and support on the review of delay events, concurrency issues, and entitlement for extension of time (EOT).</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 11,000 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</p><br><br><p>For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</p><br><br> Context <br><p><span>The role will be responsible for reviewing, coordinating, monitoring, and supervising all MEP and power-related engineering activities across the project lifecycle, ensuring compliance with contract requirements, railway standards, safety regulations, quality expectations, and project schedules</span></p><br><br> Missions/Main Duties <br><ul><li>Review and monitor the design, installation, and commissioning of&nbsp;<em><span>MEP and power systems</span></em>for railway stations, depots, operation control buildings, maintenance facilities, and associated infrastructure.</li><li>Ensure contractor works comply with approved drawings, specifications, contract requirements, safety rules, and relevant railway and building standards.</li><li>Review and provide technical comments on design documents, shop drawings, material submittals, method statements, inspection requests, and testing and commissioning procedures.</li><li>Supervise and monitor site execution of electrical, mechanical, plumbing, drainage, HVAC, fire protection, lighting, earthing, and power distribution works.</li><li>Coordinate interfaces between MEP systems and other railway systems, including civil works, architectural finishes, trackwork’s, signaling, telecommunications, and operational systems.</li><li>Verify electrical load calculations, equipment sizing, cable routing, grounding systems, backup power arrangements, and power distribution layouts.</li><li>Support review of substation, switchgear, transformers, LV panels, emergency power, UPS, and related power infrastructure interfacing with station and building systems.</li><li>Monitor construction quality and ensure installations meet approved quality plans, inspection test plans, and project standards.</li><li>Participate in inspections, testing, commissioning, snagging, defect tracking, and final handover processes</li><li>Identify technical risks, construction issues, and interface conflicts, and recommend practical corrective actions.</li><li>Prepare progress reports, technical observations, non-conformance comments, and engineering review notes for PMC and client management.</li><li>Coordinate with the client, contractors, designers, authorities, operators, and other stakeholders to support timely decision-making and issue resolution.</li><li>Ensure compliance with&nbsp;health, safety, environmental,&nbsp;and&nbsp;railway operational safety&nbsp;requirements throughout project delivery.</li><li>Support value engineering, constructability reviews, and optimization initiatives where appropriate.</li></ul> Profile/Skills <br><ul><li><span>Bachelor’s degree in&nbsp;Electrical Engineering,&nbsp;Mechanical Engineering, or a related engineering discipline. Master’s degree is an advantage</span></li><li>Minimum 10 years <span>of relevant experience in railway project</span></li><li><span>Strong knowledge of building services and electrical power systems in infrastructure projects</span></li><li><span>Familiarity with railway station and depot MEP requirements</span></li><li><span>Understanding of relevant international and local codes, standards, and railway specifications</span></li><li><span>Ability to review technical submittals, drawings, calculations, and commissioning documents</span></li><li><span>Strong site supervision and construction monitoring capability</span></li><li><span>Good coordination skills across multidisciplinary teams and interfaces</span></li><li><span>Excellent written and verbal communication skills</span></li><li><span>Ability to identify risks, resolve technical issues, and support timely project delivery</span></li><li><span>Strong awareness of safety, quality, and compliance requirements</span></li></ul> <br><p>Systra is an equal opportunities company; this position is open to all applicants.</p><br><br> <br> Why SYSTRA? Read more <span> sur Why SYSTRA?</span> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.&nbsp;&nbsp;</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.&nbsp;</p><br><p><strong>What's on your plate?</strong></p><br><p>Own operational performance across the Local Shops ecosystem</p><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br></li></ul><p>Own Shopper Cost (CPO) efficiency &amp; workforce optimization</p><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br></li></ul><p>Lead assortment availability &amp; parity</p><br><p>Oversee end-to-end assortment governance including:</p><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br></li><li><p>Promo and price parity across platforms.</p><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br></li></ul><p>Drive vendor operational performance &amp; compliance</p><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br></li></ul><p>Optimize store fulfillment &amp; preparation efficiency</p><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br></li></ul><p>Own cross-functional alignment with Logistics &amp; Commercial teams</p><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br></li></ul><p>Lead operational planning, launches &amp; risk management</p><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br></li></ul><p>Build scalable processes &amp; develop high-performing teams</p><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order ?</strong></p><br><ul><li><p>Operational &amp; Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br></li><li><p>Leadership &amp; Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br></li><li><p>Planning, Prioritization &amp; Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br></li><li><p>Technical &amp; Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br></li><li><p>Ownership &amp; Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.&nbsp;</p><br><br><p><strong>What's on your plate?</strong></p><br><br><p>Own operational performance across the Local Shops ecosystem</p><br><br><ul><li><p>Lead the day-to-day execution of the ground Operations.</p><br><br></li><li><p>Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</p><br><br></li></ul><p>Own Shopper Cost (CPO) efficiency &amp; workforce optimization</p><br><br><ul><li><p>Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</p><br><br></li></ul><p>Lead assortment availability &amp; parity</p><br><br><p>Oversee end-to-end assortment governance including:</p><br><br><ul><li><p>Accurate assortment scanning and new SKU onboarding.</p><br><br></li><li><p>Promo and price parity across platforms.</p><br><br></li><li><p>SFTP data accuracy and stock feeds reliability.</p><br><br></li><li><p>Efficient manual stock update processes by ground teams.</p><br><br></li><li><p>Drive initiatives to achieve and sustain high availability and assortment quality.</p><br><br></li></ul><p>Drive vendor operational performance &amp; compliance</p><br><br><ul><li><p>Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</p><br><br></li></ul><p>Optimize store fulfillment &amp; preparation efficiency</p><br><br><ul><li><p>Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</p><br><br></li></ul><p>Own cross-functional alignment with Logistics &amp; Commercial teams</p><br><br><ul><li><p>Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:</p><br><br></li><li><p>Logistics models and prep-time strategies are optimized.</p><br><br></li><li><p>Vendor Monitoring Rules are properly configured.</p><br><br></li><li><p>Operational risks are proactively mitigated before impacting performance or growth.</p><br><br></li></ul><p>Lead operational planning, launches &amp; risk management</p><br><br><ul><li><p>Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</p><br><br></li></ul><p>Build scalable processes &amp; develop high-performing teams</p><br><br><ul><li><p>Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</p><br><br></li></ul><br>What you need to be successful<br><p><strong>What Did We Order ?</strong></p><br><br><ul><li><p>Operational &amp; Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</p><br><br></li><li><p>Leadership &amp; Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</p><br><br></li><li><p>Planning, Prioritization &amp; Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</p><br><br></li><li><p>Technical &amp; Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems</p><br><br></li><li><p>Ownership &amp; Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</p><br><br></li></ul><br>Who we are<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. </p><br><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key Responsibilities </p><p><strong>Project Leadership</strong> Lead and manage all aspects of HVAC projects, ensuring alignment with company objectives and client expectations. Develop project plans that define scope, goals, deliverables, and timelines. </p><p><strong>Team Management</strong> Oversee and mentor project teams, fostering a collaborative environment to enhance productivity. Allocate resources effectively, ensuring the right personnel are assigned to tasks. <strong>Client Interaction</strong> Act as the primary point of contact for clients, maintaining strong relationships and ensuring their needs are met throughout the project lifecycle. Prepare and present project proposals, progress reports, and final deliverables to clients. </p><p><strong>Budgeting and Cost Control</strong> Develop and manage project budgets, ensuring costs are controlled and financial goals are met. Conduct regular budget reviews and cost analysis to identify and implement savings. </p><p><strong>Risk Management</strong> Identify potential project risks and develop mitigation strategies to minimize impacts on project delivery. Ensure compliance with health, safety, and environmental regulations. <strong>Quality Assurance</strong> Ensure that all HVAC installations comply with industry standards, local regulations, and client specifications. Conduct site inspections and oversee testing and commissioning activities. </p><p><strong>Documentation and Reporting</strong> Maintain accurate project documentation, including contracts, change orders, and correspondence. Provide regular updates to senior management on project status, challenges, and milestones. </p><p><strong>Continuous Improvement</strong> Stay current with industry trends, technologies, and best practices in HVAC project management. Implement lessons learned and improve processes for future projects. Project Progress monitoring (based on approved budget of the projects)</p><p> <strong>Main Role</strong> Project Planning Document Management Resource Allocation Other parties Engagement Budget Management Progress Monitoring Delivery &amp; Control Quality Assurance &amp; Control Project Closure </p><p><strong>Project Progress Monitoring</strong> Weekly (every Saturday) Progress reports from the projects (from supervisors) Updating Budget Control Sheets Escalation of MH variations Approving Project PRs and Pos Client enquires and preparing the response Handling issues raised by the client Proper Documentation of the issues raised by the client Maintaining the project files (hard and soft information) </p><p><strong>Invoicing </strong>Monthly invoicing (timeline as per approved budget). Making sure the project cost and invoicing cash flows are not in negative. (Exceptions to be approved by MD). </p><p><strong>Customer Relationship Management</strong> Responding to client enquires Following up the client enquires to convert into Work Orders/POs. </p><p><strong>Dispute resolutions (with client)</strong> Invoice related. Project related (QA and Snags) Rate related. Certification. Add value to the Projects </p><p><strong>Qualifications</strong> Bachelor’s degree in Mechanical Engineering, HVAC Engineering, or a related field. Minimum of 15 years of experience in HVAC project management, with a strong track record of successful project delivery. In depth knowledge of HVAC systems, design principles, and relevant codes and standards. Proven leadership and team management skills, with the ability to motivate and guide teams. Excellent communication, negotiation, and interpersonal skills. Proficiency in project management software and tools. </p><p><strong>Other Skills</strong> Excellent leadership, communication, and interpersonal skills. Strong problem solving abilities and decision making skills. Ability to manage multiple projects simultaneously while meeting deadlines and maintaining quality standards. Benefits Performance based bonuses. Professional development opportunities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The Senior HVAC Project engineer is responsible for leading and overseeing HVAC projects from initiation through to completion. This role requires a strong background in HVAC systems and project management, ensuring that projects are delivered on time, within budget, and to the highest quality standards. The ideal candidate will have excellent leadership, communication, and problem-solving skills, enabling them to manage multiple stakeholders and complex project requirements effectively.</p><p></p></section>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The assistant manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the finance/HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What you will do</h4> <strong>Salary administration and updation of personnel data</strong><br> <li>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time.</li> <li>Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</li> <strong>Recordkeeping / transfers / terminations</strong><br> <li>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents.</li> <li>Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</li> <strong>Security, safety, and custody of passport</strong><br> <li>Keep in safe custody the passports and arrange release to employees as and when required.</li> <strong>Government relations</strong><br> <li>Closely partner with government entities relative to Omanization requirements.</li> <strong>HR activities</strong><br> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal/external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> <strong>Others</strong><br> <li>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc., and also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and administration department.</li> <h4>Required skills to be successful</h4> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> <h4>What equips you for the role</h4> <li>Bachelor’s or master’s degree with specialization in human resources/personnel management</li> <li>Should have 4-6 years of experience as an HR generalist.</li> <h4>Working days and hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Job description</h4> <p>The assistant manager of HR is responsible for providing effective support to line management on HR and administrative matters enabling them to achieve the commercial objectives and to assist the finance/HR manager in day-to-day routine HR and administrative work for smooth functioning of HR and administration department.</p> <h4>What you will do</h4> <strong>Salary administration and updation of personnel data</strong><br> <li>Input recurring and non-recurring payments to staff through payroll system so that payroll is generated in time.</li> <li>Effective and efficient maintenance of personnel data to ensure easy and quick retrieval of the same to provide management a strong information base to take informed decisions.</li> <strong>Recordkeeping / transfers / terminations</strong><br> <li>Update all documents related to leave, loans, and advances. Ensure safekeeping of personal files and other documents.</li> <li>Ensure that the transfers and termination letters are processed strictly in accordance with the company’s rules and labour laws to avoid delay and default.</li> <strong>Security, safety, and custody of passport</strong><br> <li>Keep in safe custody the passports and arrange release to employees as and when required.</li> <strong>Government relations</strong><br> <li>Closely partner with government entities relative to Omanization requirements.</li> <strong>HR activities</strong><br> <li>Oversee smooth implementation of HR policies for manpower planning, recruitment, selection, and development of new employees in the organization.</li> <li>Identify the training needs across the unit at various levels.</li> <li>Organize training internal/external programmes based on the training need analysis to elevate the skills and productivity of employees.</li> <li>Handle the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.</li> <li>Maintain periodical HR-MIS.</li> <strong>Others</strong><br> <li>Carry out day-to-day routine HR and administrative work such as employee loans, advances, certificates, etc., and also officiate in place of HR manager during his absence and perform any other duties assigned by him for smooth and effective operation of HR and administration department.</li> <h4>Required skills to be successful</h4> <li>Strong problem-solving skills</li> <li>Strong interpersonal and analytical skills</li> <li>Excellent communication skills and analytical ability</li> <li>Excellent presentation skills</li> <li>Strong IT and legal knowledge, principles, and practices of human resource management</li> <h4>What equips you for the role</h4> <li>Bachelor’s or master’s degree with specialization in human resources/personnel management</li> <li>Should have 4-6 years of experience as an HR generalist.</li> <h4>Working days and hours</h4> <p>Working days: Sunday to Thursday<br> Time: 8:00 AM till 5:00 PM<br> Weekends: Friday and Saturday</p> <h4>About Orient Insurance PJSC</h4> <p>Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded progressively steady growth. The company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah, and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia, and Bahrain.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day-to-day operations of residential and commercial property portfolios.</p> <p>This is a high-ownership operational role focused on:</p> <ul> <li>Tenant communication</li> <li>Leasing coordination</li> <li>Maintenance management</li> <li>Property system updates</li> <li>Owner reporting and compliance</li> </ul> <p>You will act as the operational bridge between:</p> <ul> <li>Tenants</li> <li>Vendors</li> <li>Property owners</li> <li>Internal property management teams</li> </ul> <p>The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts in a fast-paced property management environment.</p> <p>If you have experience with:</p> <ul> <li>Property management systems</li> <li>Leasing workflows</li> <li>Tenant communication</li> <li>Maintenance coordination</li> </ul> <p>This role is a strong fit.</p> <h4>What you'll own</h4> <h4>Tenant communication & support</h4> <p>Respond to tenant inquiries related to:</p> <ul> <li>Rent payments</li> <li>Lease terms</li> <li>Maintenance requests</li> <li>Property policies</li> </ul> <p>Track all communication within:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management platforms</li> </ul> <p>Send reminders for:</p> <ul> <li>Rent due dates</li> <li>Lease renewals</li> <li>Compliance notices</li> </ul> <h4>Leasing & documentation</h4> <p>Draft, review, and process:</p> <ul> <li>Lease agreements</li> <li>Lease renewals</li> <li>Tenant onboarding documentation</li> </ul> <p>Manage documentation using:</p> <ul> <li>DocuSign</li> <li>Dotloop</li> </ul> <p>Maintain organized and compliant tenant files including:</p> <ul> <li>Applications</li> <li>Identification records</li> <li>Inspection reports</li> <li>Signed agreements</li> </ul> <p>Support property marketing across:</p> <ul> <li>Zillow</li> <li>Apartments.com</li> <li>MLS listing platforms</li> </ul> <h4>Property management systems</h4> <p>Maintain accurate records across property management software</p> <p>Track:</p> <ul> <li>Rent collections</li> <li>Delinquencies</li> <li>Occupancy status</li> <li>Late fees</li> </ul> <p>Generate and reconcile:</p> <ul> <li>Rent rolls</li> <li>Delinquency reports</li> <li>Occupancy trackers</li> </ul> <h4>Maintenance coordination</h4> <ul> <li>Create and assign vendor work orders</li> <li>Track maintenance tickets from start to completion</li> <li>Coordinate with tenants and vendors to ensure timely issue resolution</li> <li>Verify vendor invoices against completed work orders</li> </ul> <h4>Owner reporting & operational updates</h4> <p>Prepare:</p> <ul> <li>Owner statements</li> <li>Cash flow summaries</li> <li>Occupancy reports</li> <li>Vacancy updates</li> </ul> <p>Provide regular updates regarding:</p> <ul> <li>Rent collection status</li> <li>Open maintenance issues</li> <li>Leasing activity</li> </ul> <p>Ensure reporting is accurate and delivered on time</p> <h4>Compliance & quality control</h4> <p>Ensure all tenant documentation complies with:</p> <ul> <li>Local landlord-tenant regulations</li> <li>Fair Housing requirements</li> <li>Internal compliance standards</li> </ul> <p>Maintain organized, audit-ready property documentation</p> <h4>What success looks like</h4> <ul> <li>Tenant issues are resolved quickly and professionally</li> <li>Lease documentation remains accurate and compliant</li> <li>Maintenance requests are handled efficiently</li> <li>Property systems stay updated and organized</li> <li>Owners receive timely and accurate reporting</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Strong communication skills with tenants, vendors, and property owners</li> <li>Highly organized and comfortable managing multiple workflows simultaneously</li> <li>Detail-oriented with strong operational follow-through</li> <li>Problem-solver who balances tenant experience with operational efficiency</li> <li>Able to work independently in fast-paced environments</li> </ul> <h4>Requirements (must-have)</h4> <h4>Experience</h4> <p>2+ years of experience in:</p> <ul> <li>Property management</li> <li>Leasing coordination</li> <li>Real estate operations</li> <li>Property administration</li> </ul> <h4>Core skills</h4> <p>Hands-on experience with:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management systems</li> </ul> <p>Strong Microsoft Office and Google Workspace skills</p> <p>Familiarity with:</p> <ul> <li>Lease documentation</li> <li>Rent collection workflows</li> <li>Tenant communication processes</li> </ul> <p>Strong written and verbal English communication</p> <h4>Nice to have</h4> <ul> <li>Experience managing portfolios of 100+ units</li> <li>Multi-state property management experience</li> <li>Familiarity with:</li> <ul> <li>Security deposits</li> <li>Trust accounting</li> <li>Owner statements</li> <li>Property accounting workflows</li> </ul> <li>Experience in:</li> <ul> <li>Residential property management</li> <li>Commercial real estate</li> <li>Mixed-use portfolios</li> </ul> </ul> <h4>What a typical day looks like</h4> <ul> <li>Respond to tenant inquiries and maintenance requests</li> <li>Process leases, renewals, and tenant documentation</li> <li>Update rent payments and occupancy records in property systems</li> <li>Coordinate vendor work orders and maintenance follow-ups</li> <li>Prepare owner reports and operational summaries</li> <li>Ensure all records remain organized and compliant</li> </ul> <p>In short: You keep property operations organized, responsive, compliant, and running efficiently across tenants, vendors, and ownership groups.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Rent collection percentage</li> <li>Vacancy fill time</li> <li>Maintenance resolution turnaround time</li> <li>Accuracy of lease and tenant documentation</li> <li>Owner satisfaction with communication and reporting</li> <li>System and operational accuracy</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High operational ownership across property workflows</li> <li>Direct impact on tenant experience and portfolio performance</li> <li>Exposure to leasing, maintenance, reporting, and compliance operations</li> <li>Opportunity to grow into:</li> <ul> <li>Property manager</li> <li>Operations manager</li> <li>Portfolio coordinator roles</li> </ul> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical task (lease processing or owner reporting scenario)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Thrive in organized, operations-heavy environments</li> <li>Enjoy coordinating property workflows and tenant communication</li> <li>Can manage multiple moving parts without losing accuracy</li> <li>Want to grow within real estate and property operations</li> </ul> <p>This is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day-to-day operations of residential and commercial property portfolios.</p> <p>This is a high-ownership operational role focused on:</p> <ul> <li>Tenant communication</li> <li>Leasing coordination</li> <li>Maintenance management</li> <li>Property system updates</li> <li>Owner reporting and compliance</li> </ul> <p>You will act as the operational bridge between:</p> <ul> <li>Tenants</li> <li>Vendors</li> <li>Property owners</li> <li>Internal property management teams</li> </ul> <p>The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts in a fast-paced property management environment.</p> <p>If you have experience with:</p> <ul> <li>Property management systems</li> <li>Leasing workflows</li> <li>Tenant communication</li> <li>Maintenance coordination</li> </ul> <p>This role is a strong fit.</p> <h4>What you'll own</h4> <h4>Tenant communication & support</h4> <p>Respond to tenant inquiries related to:</p> <ul> <li>Rent payments</li> <li>Lease terms</li> <li>Maintenance requests</li> <li>Property policies</li> </ul> <p>Track all communication within:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management platforms</li> </ul> <p>Send reminders for:</p> <ul> <li>Rent due dates</li> <li>Lease renewals</li> <li>Compliance notices</li> </ul> <h4>Leasing & documentation</h4> <p>Draft, review, and process:</p> <ul> <li>Lease agreements</li> <li>Lease renewals</li> <li>Tenant onboarding documentation</li> </ul> <p>Manage documentation using:</p> <ul> <li>DocuSign</li> <li>Dotloop</li> </ul> <p>Maintain organized and compliant tenant files including:</p> <ul> <li>Applications</li> <li>Identification records</li> <li>Inspection reports</li> <li>Signed agreements</li> </ul> <p>Support property marketing across:</p> <ul> <li>Zillow</li> <li>Apartments.com</li> <li>MLS listing platforms</li> </ul> <h4>Property management systems</h4> <p>Maintain accurate records across property management software</p> <p>Track:</p> <ul> <li>Rent collections</li> <li>Delinquencies</li> <li>Occupancy status</li> <li>Late fees</li> </ul> <p>Generate and reconcile:</p> <ul> <li>Rent rolls</li> <li>Delinquency reports</li> <li>Occupancy trackers</li> </ul> <h4>Maintenance coordination</h4> <ul> <li>Create and assign vendor work orders</li> <li>Track maintenance tickets from start to completion</li> <li>Coordinate with tenants and vendors to ensure timely issue resolution</li> <li>Verify vendor invoices against completed work orders</li> </ul> <h4>Owner reporting & operational updates</h4> <p>Prepare:</p> <ul> <li>Owner statements</li> <li>Cash flow summaries</li> <li>Occupancy reports</li> <li>Vacancy updates</li> </ul> <p>Provide regular updates regarding:</p> <ul> <li>Rent collection status</li> <li>Open maintenance issues</li> <li>Leasing activity</li> </ul> <p>Ensure reporting is accurate and delivered on time</p> <h4>Compliance & quality control</h4> <p>Ensure all tenant documentation complies with:</p> <ul> <li>Local landlord-tenant regulations</li> <li>Fair Housing requirements</li> <li>Internal compliance standards</li> </ul> <p>Maintain organized, audit-ready property documentation</p> <h4>What success looks like</h4> <ul> <li>Tenant issues are resolved quickly and professionally</li> <li>Lease documentation remains accurate and compliant</li> <li>Maintenance requests are handled efficiently</li> <li>Property systems stay updated and organized</li> <li>Owners receive timely and accurate reporting</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Strong communication skills with tenants, vendors, and property owners</li> <li>Highly organized and comfortable managing multiple workflows simultaneously</li> <li>Detail-oriented with strong operational follow-through</li> <li>Problem-solver who balances tenant experience with operational efficiency</li> <li>Able to work independently in fast-paced environments</li> </ul> <h4>Requirements (must-have)</h4> <h4>Experience</h4> <p>2+ years of experience in:</p> <ul> <li>Property management</li> <li>Leasing coordination</li> <li>Real estate operations</li> <li>Property administration</li> </ul> <h4>Core skills</h4> <p>Hands-on experience with:</p> <ul> <li>Yardi</li> <li>AppFolio</li> <li>Buildium</li> <li>Similar property management systems</li> </ul> <p>Strong Microsoft Office and Google Workspace skills</p> <p>Familiarity with:</p> <ul> <li>Lease documentation</li> <li>Rent collection workflows</li> <li>Tenant communication processes</li> </ul> <p>Strong written and verbal English communication</p> <h4>Nice to have</h4> <ul> <li>Experience managing portfolios of 100+ units</li> <li>Multi-state property management experience</li> <li>Familiarity with:</li> <ul> <li>Security deposits</li> <li>Trust accounting</li> <li>Owner statements</li> <li>Property accounting workflows</li> </ul> <li>Experience in:</li> <ul> <li>Residential property management</li> <li>Commercial real estate</li> <li>Mixed-use portfolios</li> </ul> </ul> <h4>What a typical day looks like</h4> <ul> <li>Respond to tenant inquiries and maintenance requests</li> <li>Process leases, renewals, and tenant documentation</li> <li>Update rent payments and occupancy records in property systems</li> <li>Coordinate vendor work orders and maintenance follow-ups</li> <li>Prepare owner reports and operational summaries</li> <li>Ensure all records remain organized and compliant</li> </ul> <p>In short: You keep property operations organized, responsive, compliant, and running efficiently across tenants, vendors, and ownership groups.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Rent collection percentage</li> <li>Vacancy fill time</li> <li>Maintenance resolution turnaround time</li> <li>Accuracy of lease and tenant documentation</li> <li>Owner satisfaction with communication and reporting</li> <li>System and operational accuracy</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High operational ownership across property workflows</li> <li>Direct impact on tenant experience and portfolio performance</li> <li>Exposure to leasing, maintenance, reporting, and compliance operations</li> <li>Opportunity to grow into:</li> <ul> <li>Property manager</li> <li>Operations manager</li> <li>Portfolio coordinator roles</li> </ul> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical task (lease processing or owner reporting scenario)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Thrive in organized, operations-heavy environments</li> <li>Enjoy coordinating property workflows and tenant communication</li> <li>Can manage multiple moving parts without losing accuracy</li> <li>Want to grow within real estate and property operations</li> </ul> <p>This is a strong opportunity to join a fast-moving property management environment and play a key role in daily portfolio operations.</p></p><p></p>

<p><h4>When you work for us</h4> <p>You commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. It has received numerous awards in the last few years which include Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <p>Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance, and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.</p> <h4>Our purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role overview</h4> <p>As a Business Tax Manager at Deloitte, you will lead a team in providing comprehensive tax advisory and compliance services to our clients. You will play a crucial role in managing client relationships, delivering exceptional client service, and leading projects to ensure tax compliance and optimize tax strategies. This position offers an exciting opportunity to work with a broad client base in various industries and a chance to contribute to a dynamic and growing tax practice.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Client engagement and relationship management:</strong><br> Develop and maintain strong relationships with clients, understanding their needs, and provide tailored tax solutions.<br> Lead client meetings and facilitate discussions to deliver valuable tax insights and strategies.</li> <li><strong>Tax compliance and advisory:</strong><br> Oversee the preparation and review of complex corporate tax returns to ensure compliance with local and international tax laws.<br> Provide expert advice on a broad range of tax issues, including corporate tax advisory, restructuring, and mergers & acquisitions.</li> <li><strong>Research and analysis:</strong><br> Stay abreast of developments in local and international tax legislation and assess their impact on client businesses.<br> Analyze complex tax regulations to identify opportunities for tax planning and risk mitigation.</li> <li><strong>Leadership capabilities:</strong><br> Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.<br> Develops high-performing people and teams through challenging and meaningful opportunities.<br> Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.<br> Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.<br> Understands key objectives for clients and Deloitte, aligns people to objectives, and sets priorities and direction.</li> </ul> <h4>Qualifications</h4> <ul> <li>Qualified Accountant (CA, ACCA, ADIT, CPA, etc.)</li> <li>6+ years of general tax experience, preferably with at least five years focused on international, regional, and national taxation.</li> <li>Experience with a Big 4 firm, law firm, or large corporate tax department of a multinational company is required.</li> <li>In-depth, first-hand experience of a wide range of industries.</li> <li>Significant experience in corporate tax, including advisory and compliance.</li> <li>Excellent research skills and strong written and verbal communication skills.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> <li>In-depth knowledge of tax and business laws and regulations.</li> <li>Excellent project management and presentation skills required.</li> <li>Prior supervisory experience required.</li> <li>Prior work experience and knowledge of Oman taxation will be an added advantage.</li> </ul> <p>For further information and to apply, please visit our website via the “Apply” button below.</p></p><p></p>

<p><h4>When you work for us</h4> <p>You commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. It has received numerous awards in the last few years which include Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <p>Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte & Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance, and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.</p> <h4>Our purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role overview</h4> <p>As a Business Tax Manager at Deloitte, you will lead a team in providing comprehensive tax advisory and compliance services to our clients. You will play a crucial role in managing client relationships, delivering exceptional client service, and leading projects to ensure tax compliance and optimize tax strategies. This position offers an exciting opportunity to work with a broad client base in various industries and a chance to contribute to a dynamic and growing tax practice.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Client engagement and relationship management:</strong><br> Develop and maintain strong relationships with clients, understanding their needs, and provide tailored tax solutions.<br> Lead client meetings and facilitate discussions to deliver valuable tax insights and strategies.</li> <li><strong>Tax compliance and advisory:</strong><br> Oversee the preparation and review of complex corporate tax returns to ensure compliance with local and international tax laws.<br> Provide expert advice on a broad range of tax issues, including corporate tax advisory, restructuring, and mergers & acquisitions.</li> <li><strong>Research and analysis:</strong><br> Stay abreast of developments in local and international tax legislation and assess their impact on client businesses.<br> Analyze complex tax regulations to identify opportunities for tax planning and risk mitigation.</li> <li><strong>Leadership capabilities:</strong><br> Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.<br> Develops high-performing people and teams through challenging and meaningful opportunities.<br> Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.<br> Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.<br> Understands key objectives for clients and Deloitte, aligns people to objectives, and sets priorities and direction.</li> </ul> <h4>Qualifications</h4> <ul> <li>Qualified Accountant (CA, ACCA, ADIT, CPA, etc.)</li> <li>6+ years of general tax experience, preferably with at least five years focused on international, regional, and national taxation.</li> <li>Experience with a Big 4 firm, law firm, or large corporate tax department of a multinational company is required.</li> <li>In-depth, first-hand experience of a wide range of industries.</li> <li>Significant experience in corporate tax, including advisory and compliance.</li> <li>Excellent research skills and strong written and verbal communication skills.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> <li>In-depth knowledge of tax and business laws and regulations.</li> <li>Excellent project management and presentation skills required.</li> <li>Prior supervisory experience required.</li> <li>Prior work experience and knowledge of Oman taxation will be an added advantage.</li> </ul> <p>For further information and to apply, please visit our website via the “Apply” button below.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Tax | Business Tax – Manager</b></p><br><p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte &amp; Touche ME. It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training &amp; Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p><br><p>Our region encompasses diverse tax laws and is part of what makes a career in tax with Deloitte &amp; Touche Middle East a truly stimulating experience. With many corporations operating across several borders, your knowledge of tax will be key to making sure our clients stay on the right side of tax laws and minimize their tax costs. Your people skills will also be engaged as you form a close working relationship with clients, while your technical knowledge will be stretched as you develop expertise across the board in consulting, business, finance and law to craft commercially sound solutions. As you gain experience, you will do so with the full support of a firm that believes in helping you grow and providing you with the skills to succeed.</p><br><p><b>Our Purpose</b></p><br><p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><br><p>Our shared values guide the way we behave to make a positive, enduring impact:</p><br><ul> <li>Lead the way </li> <li>Serve with integrity </li> <li>Take care of each other </li> <li>Foster inclusion </li> <li>Collaborate for measurable impact</li> </ul><p>As a Business Tax Manager at Deloitte, you will lead a team in providing comprehensive tax advisory and compliance services to our clients. You will play a crucial role in managing client relationships, delivering exceptional client service, and leading projects to ensure tax compliance and optimize tax strategies. This position offers an exciting opportunity to work with a broad client base in various industries and a chance to contribute to a dynamic and growing tax practice.</p><br><p><b>Key Responsibilities:</b></p><br><p><b><u>Client Engagement and Relationship Management:</u></b></p><br><ul><li>Develop and maintain strong relationships with clients, understanding their needs, and provide tailored tax solutions.</li><li>Lead client meetings and facilitate discussions to deliver valuable tax insights and strategies.</li></ul><p><b><u>Tax Compliance and Advisory:</u></b></p><br><ul><li>Oversee the preparation and review of complex corporate tax returns to ensure compliance with local and international tax laws.</li><li>Provide expert advice on a broad range of tax issues, including corporate tax advisory, restructuring, and mergers &amp; acquisitions.</li></ul><p><b><u>Research and Analysis:</u></b></p><br><ul><li>Stay abreast of developments in local and international tax legislation and assess their impact on client businesses.</li><li>Analyze complex tax regulations to identify opportunities for tax planning and risk mitigation.</li></ul><p><b>Leadership Capabilities: </b></p><br><ul> <li>Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make </li> <li>Develops high-performing people and teams through challenging and meaningful opportunities </li> <li>Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders </li> <li>Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people </li> <li>Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction</li> </ul><p><b>Qualifications:</b></p><br><ul> <li>Qualified Accountant (CA, ACCA, ADIT, CPA etc.)</li> <li>6+ years of general tax experience, preferably with at least five years focused on international, regional and national taxation. </li> <li>Experience with a Big 4 firm, law firm, or large corporate tax department of a multinational company is required. </li> <li>In-depth, first-hand experience of a wide range of industries　 </li> <li>Significant experience in corporate tax, including advisory and compliance.</li> <li>Excellent research skills and strong written and verbal communications skills. </li> <li>Fluent in English (Reading, Speaking and Writing). Preference will be given to Bilingual candidates (Arabic/English)</li> <li>In-depth knowledge of tax and business laws and regulations. </li> <li>Excellent project management and presentation skills required. </li> <li>Prior supervisory experience required. </li> <li>Prior work experience and knowledge of Oman taxation will be an added advantage.</li></ul>For further information, and to apply, please visit our website via the “Apply” button below. <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mandarin Oriental Muscat is looking for an Executive Chef to join our culinary team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>Mandarin Oriental Muscat Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.</p><p>Job Scope Oversee all operational and administrative aspects of the culinary division as appropriate and be able to prioritise the required level of engagement in all areas depending on business volumes and other related parameters. Monitor industry trends and collaborate with internal and external partners in culinary research and development efforts. Formulate and implement procedural guidelines, policies and standards pertaining to the overall food and beverage operations. Included in this are menu design, product specifications, cleanliness and sanitation, and food, labour and operating expenses cost control. Guide and support the culinary team in the implementation and adherence of company standards, processes &amp; systems. Develops standards, processes, and tools to assist in delivering consistent culinary products. Provide visionary leadership and management from development process, product creation through implementation. Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&amp;B division in order to promote a climate of teamwork and enthusiasm. Train, evaluate and schedule all culinary colleagues in accordance with the applicable standards, policies and as per the overall business requirements. To support the Chief Steward in creating and maintain the cleaning and side duty schedules for all positions and ensure compliance and follow through. Support the Chief Steward in overseeing the outside cleaning contractor. Monitor the Catering Company in charge of the staff canteen with regard to food safety and quality and provide feedback and guidance if required. Always supervise the maintenance and cleanliness of the kitchens and stewarding area and carry out daily monthly walk-throughs with the respective stewarding and engineering colleagues. Follow up accordingly on the produced reports to achieve an immaculate environment. To oversee and follow through the food safety standards set by Mandarin Oriental Muscat, Safe &amp; Sound and through the local Muscat Municipality rules and regulation. Work closely with all outlet managers and all Chef de Cuisines to plan menus, prices and promotional events in order to maximize revenue generating opportunities in line with market demands. Constantly identify areas for improvement in food and beverage quality by reviewing various quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly, also in cooperation with the respective Manager. Collaborate with Materials Management in identifying and sourcing required products. Ensure that Mandarin Oriental, Muscat grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care. Ensure proper care, security and maintenance of all hotel equipment through attentive supervision. Observe all aspects of the business forecasts and plan effectively to make most efficient arrangements for manpower, equipment and supplies accordingly. To ensure that all plating guides are followed according to set dish description, cooking method and presentation image. Ensure plating guides are up to date and distributed appropriately.</p><p>Customer Focus: Ensure customer satisfaction in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Personally meet potential event guests for menu planning and discussions. Personally monitor and follow through on any requirements of VIP guests and special dietary requirements. Drive and motivate the team to create specific WOW moments to surprise and delight guests throughout the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Are you a master of craft?</li><li>Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?</li><li>Do you embrace a growth mindset?</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote Contract Management | Salesforce | DocuSign | Customer Operations Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring for our client, a growing U.<br>S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.<br> This is an execution-heavy, ownership-driven operations role — not passive administrative work.<br> You will: Own contract data and contract execution workflows Drive contract completion through daily outreach and follow-ups Maintain CRM accuracy and reporting integrity Ensure contracts align with billing and recurring revenue operations This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.<br> What You’ll Own Contract Ownership &amp; Accuracy Own customer contracts from initiation through execution Maintain a single source of truth for: Contract status Contract terms Coverage and account details Ensure all records are: Accurate Complete Audit-ready Maintain structured document storage and organization Contract Tracking &amp; Data Management Maintain master tracking sheets using: Google Sheets Microsoft Excel Track: Renewal dates Contract durations Special terms Account status Clean and remove inactive accounts Prepare contract data for CRM accuracy within Salesforce Contract Outreach &amp; Execution Identify customers without signed contracts Conduct high-volume outbound outreach via: Email Phone calls Clearly explain: Pricing Terms Service value Send agreements through DocuSign Drive contracts through the full execution cycle: Sent Followed up Signed Completed Maintain consistent follow-up discipline until closure CRM &amp; Revenue Alignment Update contract information and RMR (Recurring Monthly Revenue) in Salesforce Log all customer activity and updates for audit tracking Improve CRM data quality through contract interactions Ensure operational data remains clean and accurate Agreement &amp; Documentation Management Create and manage agreements for: New services Account updates Transfers and changes Ensure all documentation is: Properly executed Properly stored Fully compliant Support account transfers and operational documentation workflows AutoPay &amp; Compliance Ensure AutoPay enrollment for applicable accounts Track exceptions and required adjustments Maintain compliance and documentation standards Collections Support Conduct follow-ups on overdue accounts when required Log all collection activity within the CRM Support overall revenue collection efforts Reporting &amp; Performance Tracking Deliver daily reports covering: Outreach activity Contracts sent and signed Progress metrics Contract coverage improvements Maintain visibility into execution and operational performance Process Improvement Identify workflow inefficiencies and operational gaps Improve: Outreach scripts Templates Tracking systems Contract workflows Help increase contract adoption and execution speed What Makes You a Strong Fit You are execution-driven and proactive You follow up consistently until tasks are completed You are highly detail-oriented and organized You can manage high-volume outreach and administrative work simultaneously You take ownership of outcomes, not just assigned tasks You thrive in structured operational environments Must-Have Requirements 2–4+ years of experience in: Contract administration Customer operations Billing operations Customer support Operational coordination Experience using: Salesforce (or similar CRM) DocuSign Strong proficiency with: Google Sheets Microsoft Excel High attention to detail with low tolerance for errors Strong written and verbal English communication skills Comfortable with: Outbound calls Customer follow-ups Objection handling Ability to manage multiple workflows simultaneously Nice to Have Experience working with: Recurring revenue (RMR) models Billing workflows Collections operations Exposure to: High-volume contract environments SaaS businesses Service-based companies What a Typical Day Looks Like Review contract trackers and prioritize outreach Contact customers via phone and email Send agreements through DocuSign Follow up consistently on pending contracts Update Salesforce and operational records Track progress and report daily performance metrics In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.<br> Key Metrics (KPIs) Percentage of customers with signed contracts Contract data accuracy across systems Daily outreach volume (calls, emails, follow-ups) Contract execution speed (sent → signed) Salesforce data accuracy AutoPay enrollment rate Reporting consistency and operational visibility Why This Role Stands Out High ownership and accountability Direct impact on revenue accuracy and operational risk reduction Structured workflows with measurable performance expectations Opportunity to improve operational systems and processes Remote flexibility combined with high-performance execution standards Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding Apply Now If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.<br> #CustomerOperations #ContractManagement #Salesforce #DocuSign #OperationsSpecialist #RemoteJobs #CRMManagement #ContractAdministration #RevenueOperations #CustomerSupport #RemoteWork</span> </div>