وظائف Galaxy Manpower

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>1. Training Strategy &amp; Planning</p><p>• Develop and implement a company-wide training and development strategy aligned with business goals.</p><p>• Conduct training needs assessments in collaboration with department heads.</p><p>• Design annual training calendars covering operational, customer service, technical, and leadership development areas.</p><p>2. Curriculum &amp; Program Development</p><p>• Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate).</p><p>• Customize programs for the head office staff, frontline staff, baristas, chefs, supervisors, and management roles.</p><p>• Ensure training reflects the brand standards of Italian Barrista Café and corporate values of Al Toobi New Enterprises.</p><p>3. Delivery &amp; Facilitation</p><p>• Conduct in-person and virtual training sessions across outlets and offices.</p><p>• Arrange and manage third-party trainers or vendors when required.</p><p>• Support new employee onboarding with orientation and induction programs.</p><p>4. Evaluation &amp; Improvement</p><p>• Monitor training effectiveness through feedback, assessments, and performance metrics.</p><p>• Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain</p><p>training records and prepare periodic reports for leadership.</p><p>5. Compliance &amp; Standards</p><p>• Ensure training aligns with food safety, health regulations, and customer service standards.</p><p>• Develop SOPs and training modules to reinforce company policies and best practices.</p><p>6. Talent Development</p><p>• Identify high-potential employees and create development pathways for career growth.</p><p>• Support succession planning and leadership development initiatives.</p><p>7. Cross-Functional Collaboration</p><p>• Work closely with operations, HR, quality, and brand teams to identify and support training needs.</p><p>• Coordinate with all Oman branches to ensure consistency in employee capability and service quality.</p><p><br></p><p>III. KEY PERFORMANCE INDICATORS (KPI's)</p><p>• Develop and implement a comprehensive annual training plan aligned with business objectives.</p><p>• Design and deliver training programs that improve staff performance and service quality.</p><p>• Ensure all new hires complete onboarding and induction training within the defined timeline.</p><p>• Conduct regular refresher trainings across all outlets and departments.</p><p>• Maintain up-to-date training records and documentation for all employees.</p><p>• Collaborate with department heads to identify training gaps and recommend suitable interventions.</p><p>• Support the development and promotion of high-potential employees through targeted programs.</p><p>• Maintain consistent training standards across all locations in Oman.</p><p>• Contribute to increased customer satisfaction and staff productivity through effective training.</p><p>• Deliver regular reports to management on training activities, progress, and outcomes.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Proven ability to design and deliver effective training programs tailored to various roles</p><p><br></p><p>and departments.</p><p>• Skilled in developing training manuals, SOPs, and digital learning content. Experience</p><p>managing training initiatives across multiple branches or regions. Strong knowledge of</p><p>hospitality service standards, customer service, and food safety practices.</p><p>• Excellent facilitation, presentation, and communication skills in English; Arabic is a plus.</p><p>• Proficient in using MS Office and digital tools for content creation and</p><p>• reporting.</p><p>• Capable of evaluating training effectiveness and continuously improving learning</p><p>strategies.</p><p>• Strong leadership and collaboration skills with the ability to coach and support team</p><p>development.</p></div>