Product Designers in Oman

<p><h4>Description</h4> <p>Müller's Solutions is seeking a senior BMC Helix IT asset management & discovery consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT asset management and discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead the end-to-end implementation of BMC Helix IT asset management and discovery modules.</li> <li>Configure and customize the BMC Helix platform to align with client requirements and industry best practices.</li> <li>Conduct assessments and workshops to gather business and technical requirements.</li> <li>Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.</li> <li>Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.</li> <li>Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.</li> <li>Deliver training sessions and documentation to enable client teams to effectively use the platform.</li> <li>Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related fields.</li> <li>Minimum 5 years' experience in IT asset management and discovery implementation with hands-on expertise in BMC Helix IT asset management and discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.</li> <li>Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.</li> <li>Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.</li> <li>Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.</li> <li>Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.</li> <li>BMC Helix certifications and GCC/MENA experience are desirable.</li> <li>Must be able to work onsite in Oman.</li> <li>Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.</li> </ul></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a customer service representative (CSR) to handle high-volume customer support across phone, email, and chat.<br> You’ll be the frontline voice of the company, responsible for:</p> <ul> <li>Resolving customer issues quickly</li> <li>Delivering a positive support experience</li> <li>Maintaining strong communication under pressure</li> </ul> <p>If you’re someone who is empathetic, organized, and thrives in fast-paced environments, this role is for you.</p> <h4>What you’ll own</h4> <p><strong>Customer interaction & issue resolution</strong></p> <ul> <li>Handle 50–100 daily support tickets using platforms like:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> <li>Respond via:</li> <ul> <li>Phone</li> <li>Email</li> <li>Live chat</li> <li>Social channels</li> </ul> <li>Aim for first-contact resolution (FCR)</li> <li>Escalate complex issues to Tier 2 or technical teams</li> </ul> <p><strong>Ticket & SLA management</strong></p> <ul> <li>Prioritize tickets based on urgency and SLA requirements</li> <li>Track and manage open cases to ensure timely resolution</li> <li>Document all interactions clearly in the system</li> <li>Maintain organized and complete ticket records</li> </ul> <p><strong>Knowledge base & efficiency</strong></p> <ul> <li>Update internal knowledge bases and FAQs</li> <li>Create and improve:</li> <ul> <li>Response templates</li> <li>Macros</li> </ul> <li>Help reduce repetitive tickets through better documentation</li> </ul> <p><strong>Customer experience & feedback</strong></p> <ul> <li>Communicate with empathy and professionalism</li> <li>Capture customer feedback (CSAT, NPS)</li> <li>Identify recurring issues and flag trends</li> <li>Escalate negative experiences for quick resolution</li> </ul> <p><strong>Collaboration</strong></p> <ul> <li>Work closely with:</li> <ul> <li>Product</li> <li>Engineering</li> <li>Operations teams</li> </ul> <li>Provide insights to improve customer experience and product quality</li> </ul> <p><strong>Compliance & quality</strong></p> <ul> <li>Ensure compliance with:</li> <ul> <li>GDPR</li> <li>HIPAA (if applicable)</li> </ul> <li>Maintain confidentiality when handling customer data</li> <li>Follow quality standards for all interactions</li> </ul> <h4>What success looks like</h4> <ul> <li>High first-contact resolution rates</li> <li>Fast response and resolution within SLA</li> <li>Strong customer satisfaction (CSAT ? 90%)</li> <li>Clean, organized ticket management</li> <li>Positive feedback from customers and leadership</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>Patient, empathetic, and customer-focused</li> <li>Strong communicator (written and verbal)</li> <li>Comfortable handling high ticket volumes</li> <li>Organized and detail-oriented</li> <li>Resilient under pressure</li> <li>Adaptable across different industries and customer types</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <ul> <li>1–2+ years in:</li> <ul> <li>Customer service</li> <li>Call center</li> <li>Support roles</li> </ul> <li>Experience using at least one platform:</li> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Salesforce Service Cloud</li> </ul> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong typing and multitasking ability</li> <li>Excellent written and verbal English</li> <li>Proficiency with:</li> <ul> <li>Microsoft Office</li> <li>Google Workspace</li> </ul> <li>Ability to manage multiple tickets and priorities simultaneously</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Multilingual support experience</li> <li>Industry exposure:</li> <ul> <li>SaaS</li> <li>E-commerce</li> <li>Healthcare</li> <li>Finance</li> </ul> <li>Experience in KPI-driven environments</li> <li>Familiarity with:</li> <ul> <li>Chatbots</li> <li>AI-powered support tools</li> </ul> </ul> <h4>Tools you’ll use</h4> <ul> <li>Zendesk / Freshdesk / Salesforce Service Cloud</li> <li>Email & chat systems</li> <li>Knowledge base tools</li> <li>Internal collaboration platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review and prioritize incoming tickets</li> <li>Respond to customer inquiries across channels</li> <li>Resolve issues or escalate when needed</li> <li>Update knowledge base with new solutions</li> <li>Collaborate with internal teams on complex cases</li> <li>Track feedback and improve support quality</li> <li>Clear or update ticket queue before end of day</li> </ul> <p>In short:<br> You ensure every customer interaction ends with clarity, professionalism, and resolution.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>First contact resolution (FCR)</li> <li>Average handle time (AHT)</li> <li>CSAT / NPS scores (target ? 90%)</li> <li>SLA adherence</li> <li>Ticket backlog management</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical task (handle sample tickets)</li> <li>Client interview</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you’re a customer-first professional who can handle volume without compromising quality, we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a skilled Mechanical Technician to install, maintain, troubleshoot, and repair mechanical equipment and machinery to ensure smooth and efficient operations. In this role, you will support maintenance activities, perform inspections, and ensure equipment reliability while adhering to safety and quality standards. Key Responsibilities Perform preventive and corrective maintenance on mechanical equipment and machinery. Diagnose and repair mechanical faults and breakdowns. Inspect equipment and identify potential maintenance issues. Install, assemble, and test mechanical components and systems. Read and interpret technical drawings, manuals, and maintenance procedures. Maintain maintenance records and service reports. Ensure compliance with safety regulations and company procedures. Coordinate with operations and maintenance teams to minimize downtime.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div>Diploma or Technical Certification in Mechanical Engineering, Industrial Maintenance, or related field . 3+ years of experience as a Mechanical Technician in industrial, manufacturing, construction, or engineering environments. Strong knowledge of mechanical systems, pumps, motors, conveyors, compressors, and rotating equipment. Ability to troubleshoot mechanical issues and perform repairs efficiently. Ability to read engineering drawings and technical documentation. Good problem-solving and communication skills.</div><div>Experience in manufacturing plants, construction equipment, or industrial facilities. Knowledge of hydraulic and pneumatic systems. Familiarity with preventive maintenance programs and safety standards.</div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To lead the innovation, process optimization, and product development initiatives related to state-of-the-art penicillin and 6-APA manufacturing. Oversee the formulation development, scale-up processes, technology transfer, and related regulatory compliance to enhance production efficiency, cost-effectiveness, and quality standards. Demonstrates a strong understanding of GMP requirements .</p><p>Tasks and Responsibilities:</p><ul><li>Manages the team to the level determined by Senior Management</li><li>Lead and manage the R&amp;D department, setting strategic goals aligned with business objectives.</li><li>Develop and optimize fermentation, purification, and downstream processing techniques for penicillin and 6-APA production.</li><li>Drive innovation in process improvement, ensuring cost reduction and yield enhancement.</li><li>Oversee formulation development and product stability studies.</li><li>Manage technology transfer from laboratory to full-scale production.</li><li>Ensure compliance with GMP, FDA, WHO, and other regulatory requirements.</li><li>Collaborate with cross-functional teams, including Quality Assurance, Production, and Regulatory Affairs.</li><li>Conduct research on novel methods to improve antibiotic production efficiency.</li><li>Keep abreast of emerging trends and technologies in pharmaceutical manufacturing.</li><li>Mentor and develop R&amp;D personnel, fostering a culture of innovation and continuous improvement.</li><li>Identify training needs for laboratory staff and develop training programs to enhance team competencies in analytical techniques and best practices.</li><li>Assist in the development and management of the analytical laboratory budget, ensuring efficient allocation of resources.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications and Experience:</h2><ul><li>PhD. or Master's degree in Biotechnology, Microbiology, Pharmaceutical Sciences, Chemical Engineering, or a related field.</li><li>Minimum of 13+ years of experience in pilot plant operations or process engineering within the pharmaceutical or biopharmaceutical industry, with specific experience in penicillin production being a plus.</li><li>Experience working in an international or multicultural environment is preferred.</li></ul><p>Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Description</b></p><p>Job purpose :</p><p><br></p><p>The Business Operations Manager assumes enterprise-level responsibility for the business structure, revenue governance, and portfolio performance of Asyad Ports’ multi-terminal network .The role carries executive responsibility for a commercial portfolio worth millions of Omani riyals and an annual trading volume of millions of tons across strategic ports and dry ports .The position defines and governs the integrated business operating model that links land terminals to Oman’s main gateway ports, ensuring improved cargo allocation, margin sustainability, and trade corridor competitiveness .This role is responsible for company-wide profit and loss ( APFZ total revenue ) with decision-making authority regarding pricing strategy, business governance frameworks, and revenue assurance standards .</p><p>&nbsp;</p><p><br></p><p><b>Main responsibilities :</b></p><p><br></p><p>Executive responsibility and scope :</p><p><br></p><p>Managing a commercial portfolio worth millions of Omani Riyals across multiple station entities .Supervising an annual volume of goods traded in millions of tons .Responsibility for boosting margins and commercial returns across the network .Strategic impact on the logistical competitiveness of the Sultanate of Oman and the performance of its supply chain .Authority to design and implement the pricing structure across stations .Controlling the governance of trade policies and contract frameworks .Independent decision-making regarding merchandise allocation and portfolio optimization .Executive representation in board-level reviews and strategic investment discussions .Direct ownership to generate revenue and ensure business sustainability .</p><p>&nbsp;</p><p><br></p><p>Leading commercial execution :</p><p><br></p><p>Defining and institutionalizing the business operating model at the portfolio level across all Asyad Ports terminals .Leading the formulation of integrated business strategies that are aligned with corporate growth ambitions and national logistics objectives .Translating the organization's strategy into tangible business performance across multiple port entities .Working as a primary reference in commercial policy, pricing governance, and revenue management across the network .Leading the continuous alignment between strategy, commercial execution, and operational capability .</p><p>&nbsp;</p><p><br></p><p>Revenue growth, negotiation, and business performance :</p><p><br></p><p>Possessing a strong profit and loss performance, including revenue growth, return management, and margin improvement .It bears full responsibility for station revenues, profitability and commercial return performance .Structuring and negotiating complex, long-term agreements with shipping lines, cargo owners, government agencies, and partners .Design and governance of portfolio pricing engineering to achieve a balance between competitiveness, margin and strategic positioning .Improving the allocation of goods across stations to maximize the overall portfolio return .Governance of commercial exposure risks and contract compliance across multiple entities .&nbsp;</p><p>&nbsp;</p><p><br></p><p>Network integration and development of trade corridors :</p><p><br></p><p>Designing and improving the integrated business model that links dry land ports with main ports .Aligning service packages, pricing structures and logistics solutions across the station network .Developing integrated trade corridor proposals for regional and international clients .Providing commercial input for the development of new stations and expansion feasibility decisions .</p><p>&nbsp;</p><p><br></p><p>Customer experience and retention :</p><p><br></p><p>Leading an enterprise-wide customer experience strategy to ensure superior levels of satisfaction and loyalty .Establishing frameworks for dealing with customers and service standards that drive long-term relationships .Overseeing the management of strategic accounts, escalating customer complaints, and governing service levels .Integrating customer experience metrics into business planning and performance reviews .</p><p>&nbsp;</p><p><br></p><p>Product development and business innovation :</p><p><br></p><p>Strategic governance of products and services at the station level to ensure alignment with customer demand and trade trends .Leading joint innovation initiatives to market new port and land logistics solutions .Ensuring the financial viability and operational readiness of new commercial offerings before launch .</p><p>&nbsp;</p><p><br></p><p>Governance, regulations, and performance management :</p><p><br></p><p>Establishing corporate governance frameworks for the organization that cover pricing, contract standards and revenue assurance .Supervising the use of APFZ and terminals for CRM and SAP systems as business intelligence systems .Leading monthly portfolio performance reviews combined with finance, operations, and executive leadership .Ensuring transparency, compliance and accountability for performance across all stations .</p><p>&nbsp;</p><p><br></p><p>Organizational leadership and people development :</p><p><br></p><p>Leading senior business leaders in sales, customer experience, and product development .Building business capacity pathways that are compatible with long-term portfolio growth .Port Authority representatives in high-level industrial, governmental and strategic forums .</p><p>&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p><b>Qualifications, Experience and Skills :</b></p><p><br></p><p>Qualifications :</p><p><br></p><p>Bachelor's degree in Business Administration, Marketing, Logistics or a related field .A Master of Business Administration (MBA) degree is preferred .A certificate in sales leadership, revenue management, or CRM systems ( such as Salesforce) is an advantage .</p><p>&nbsp;</p><p><br></p><p>Experiences :</p><p><br></p><p>At least 8 years of progressive commercial experience .At least 5 years in executive leadership within the ports, shipping or logistics sectors .A proven track record of leading cross-functional teams and achieving tangible growth in revenue and profits .A deep understanding of maritime economics, trade flows, and customer profitability models .Proven experience in corporate governance, profit and loss management and business transformation .</p><p>&nbsp;</p><p><br></p><p><br></p><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB PURPOSE: To drive/operate heavy lifting equipment s as per the requirement from production division/Supervisor for fabrication/ installation /erection of blocks and shifting of materials/equipment in order to ensure that the activities of ship repair/conversion project works are conducted as per timelines, quality, health and safety standards established within ADC. KEY ACCOUNTABILITIES: Day-to-Day Operations Operator must have previous experience of operating all type of heavy lifting equipment s. Follow the shifting procedure/plans and travelling route/ load details etc. Familiar with heavy lifting vehicles and its system (for trouble shooting finding the route cause ) Good reading &amp; understanding command on operating function/lever (able to understand LCD parameter/function) Knowledge about loading / unloading and balance identification and fully aware about signal/and road signs as per the local ROP regulations. Co-ordination with production division and other heavy lift operators Aware about safety concern during operation/parking and Near miss/ incident/accident to be reported. Preferable if any certification course for heavy lifting transportation. Maintenance Activities Maintain tidiness and cleanliness of the equipment always. And perform routine pre and post inspections on equipment in order to ensure they are operating well and as per established Quality, health and safety standards. Carry out preventive maintenance of the equipment s such as lubricating the equipment and regular cleaning to ensure that the equipment is ready to use at all times. Prepare logbook for routine, preventive, breakdown maintenance of the equipment s in the industrial facilities in order to facilitate ease of access and reusability when required. Job Tracking and Reports Maintain tidiness and cleanliness of the equipment. Ensure work conforms to company safety policies, ROP rules and regulation. Inform immediately if any maintenance is required in the equipment. Coordination Coordinate with the Supervisor/senior Supervisor on all technical areas such as use of equipment s in order to ensure that the scheduled plans are completed on time. Preparing Reports Prepare daily reports on progress of jobs, which is allocated by the Supervisor. Report all daily activities in order to keep the Supervisor aware of the progress. Policies, Systems, Processes &amp; Procedures Follow all relevant Production Support departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Quality, Health, Safety, &amp; Environment Adhere to all relevant quality, health, safety and environmental procedures, instructions and controls and demonstrate the proper application and their importance in safe operations in order to ensure the safety of employees, quality of products/ services and environmental compliance can be guaranteed. Review and describe the need for emergency response procedures for various situations such as: electrical or mechanical failure, operator retrieval procedures and incidents in order to ensure continuity of operations in cases of emergencies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Qualifications: 10+2 or any ITI trade certificate or equivalent trade certificate: Minimum Experience: 0-1 year of relevant experience, Heavy duty transporter operation (prefer shipyard experience) Operator must have valid Oman (ROP) License to operate heavy lift equipment s Job-Specific Knowledge &amp; Skills: Understanding of general daily routine maintenance of the equipment Equipment to be maintain in good condition &amp; prepare daily/weekly / Monthly check sheet Familiar with hydraulic &amp; electrical system of heavy equipment Good communication skills &amp; prepare lifting records (per lift/hours) Adherence to HSS rules/polices/procedures Communication skills</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Sales Engineer – Electrical &amp; Lighting Solutions Location: Muscat, Sultanate of Oman Company: Global Axis International LLC Salary Range: OMR 600 – OMR 1,200 (depending on experience &amp; caliber) Reporting to: Sales Manager / Head of Business Development About the company Global Axis International LLC (Muscat) is a manufacturing &amp; turnkey-solutions company specializing in LED lighting, solar power, signages, road signs, street lighting, decorative lighting, metal fabrication and related engineering projects. Our business covers design, engineering, procurement, fabrication, installation and commissioning of lighting/solar/signage systems — providing integrated solutions to clients. As we expand our commercial operations, we seek a dynamic Sales Engineer with an electrical background who can generate new business, build relationships, and lead teams (depending on level). Role &amp; Key Responsibilities Depending on the candidate’s experience, this role may be at one of two levels: Level A – Assistant / Junior Sales Engineer (Lower calibre, salary toward OMR 600 range) Assist senior sales staff in lead generation and business development for lighting, signage, solar and fabrication projects. Qualify incoming enquiries: site visits, needs-analysis, specification understanding. Provide technical input (with support) in preparing proposals, quotations, and tender responses for LED lights, road signs, street lighting, solar lighting systems, decorative lighting, etc. Work with engineering/fabrication teams: understand product capabilities (LED modules, lighting fixtures, sign fabrication, solar systems) and translate into customer-facing documentation. Maintain CRM/database of prospects, customers, projects, status updates. Support project handover from sales to engineering &amp; installation teams: ensure requirements are captured, assist coordination. Attend trade shows, site visits and customer meetings under the guidance of seniors. Meet defined quarterly sales support KPIs (lead generation, proposal submissions, follow-ups). Continuously learn about the company’s product portfolio (LED lighting, solar lighting, road signs, fabrication) and keep abreast of market trends in Oman &amp; region. Level B – Senior Sales Engineer / Team Lead (Higher caliber, salary toward OMR 1,200 range) Own full sales cycle from lead generation, to proposal, negotiation, contract close, and hand-off to project delivery teams. Develop and implement business development strategies for lighting, signage, solar and fabrication segments: identify new markets, segments (e.g., government infrastructure, road authorities, municipal street lighting, commercial/industrial LED lighting). Lead a small sales team: mentor junior sales engineers, assign tasks, review performance, ensure targets are met. Build and nurture long-term relationships with key clients, consultants, contractors, and government departments in Oman and region. Prepare and present technical proposals, cost models, ROI analyses (especially for solar and LED solutions) and business cases to decision-makers. Collaborate closely with engineering, fabrication, procurement and installation teams to ensure solutions offered are feasible, cost-effective, and delivered on time. Track market/industry trends (LED, solar lighting, smart lighting, signage systems, road &amp; safety signs), understand competitive landscape, and recommend product/service enhancements. Meet or exceed defined sales targets and contribute to forecasting, budgeting and pipeline management. Represent the company at major industry forums, trade exhibitions, networking events, and speaking engagements when required. Provide feedback to management on product development, after-sales support trends, and customer satisfaction. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Skills Essential (for both levels): Bachelor’s degree in Electrical Engineering or a closely related engineering discipline. Minimum of 2 years’ relevant experience in sales/engineering of electrical products (LED lighting, street lighting, solar lighting, signage, fabrication) for Level A; for Level B, minimum 5 years with proven track record of business generation. Solid technical knowledge of electrical lighting systems (LED fixtures, drivers, power systems), solar lighting systems (solar panels, batteries, charge controllers), signage fabrication (metal fabrication, LED modules, mounting systems) and road/traffic sign systems. Commercial acumen: ability to understand customer needs, propose solutions, negotiate contracts, understand costing and margins. Excellent communication and presentation skills (English essential; Arabic desirable). Self-motivated, dynamic personality with the ability to work independently and as part of a team. Strong interpersonal skills, ability to build relationships with clients, contractors, engineers, consultants and government departments. Willingness to travel locally and regionally (site visits, client meetings) as needed. Proficiency in MS Office, CRM tools, proposal preparation. Desirable (especially for Senior level): Proven sales track record in Oman/ GCC markets in LED lighting, solar, signage/road-signage projects. Experience managing a sales team and achieving targets. Understanding of fabrication, installation and project delivery process for signage/lighting/solar. Familiarity with local regulations, tendering processes and procurement practices in Oman. Ability to work proactively in a fast-moving environment and drive new initiatives. Key Competencies &amp; Behavioral Attributes Entrepreneurial mindset: able to seek out new business opportunities, build pipeline, take ownership. Results-oriented: focused on achieving targets, closing deals, delivering value. Technical credibility: able to engage at a technical level with clients (engineers, consultants) and translate technical features into business benefits. Team leadership (for senior level): able to motivate and guide team members, delegate effectively and review outcomes. Adaptability: comfortable in a dynamic environment, able to respond to changing market conditions and customer needs. Integrity &amp; professionalism: representing the company in client-facing situations and maintaining high standards. Networking &amp; relationship-building: maintaining and growing a network of contacts and leveraging them for business growth. Remuneration &amp; Benefits Salary range: OMR 600 to OMR 1,200 depending on candidate caliber, experience and role level Performance-based incentives/commissions will apply (to be discussed/negotiated). Company benefits including standard leave, medical cover and other statutory benefits in Oman. Opportunity for career growth and advancement into leadership roles within the sales/BD function. Note: Please ensure the CV highlights relevant experience in LED lighting, solar lighting, signage/road signage/fabrication and business development. </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Sales &amp; Profitability</p><ul><li><p>Achieve departmental sales targets and maintain required profit margins.</p></li><li><p>Monitor daily sales performance and report variances to Branch Manager.</p></li><li><p>Coordinate with management to liquidate slow moving items or return them to suppliers.</p></li></ul><p>Supplier Negotiation &amp; Benefits</p><ul><li><p>Negotiate with suppliers to secure rental income, rebates, and promotional support.</p></li><li><p>Ensure supplier agreements benefit the company and align with profitability goals.</p></li><li><p>Collaborate with procurement teams to prioritize fast moving and seasonal items.</p></li></ul><p>Stock &amp; Ordering</p><ul><li><p>Monitor daily ordering of fast moving food items to ensure availability.</p></li><li><p>Track demand trends and adjust ordering accordingly.</p></li><li><p>Maintain expiry sheets for all food items and ensure timely clearance of expired stock.</p></li></ul><p>Category Management &amp; Merchandising</p><ul><li><p>Implement proper category management to optimize shelf space and product visibility.</p></li><li><p>Ensure departmental displays and merchandising comply with company standards.</p></li><li><p>Guarantee all items are scannable and correctly priced on shelves.</p></li><li><p>Prepare and update shelf price tags regularly.</p></li></ul><p>Quality &amp; Hygiene Control</p><ul><li><p>Maintain cleanliness and hygiene of shelves and food storage areas.</p></li><li><p>Monitor and update temperature sheets for chillers and freezers daily.</p></li><li><p>Ensure fresh items meet quality standards to avoid customer complaints.</p></li></ul><p>Customer Service</p><ul><li><p>Support excellent customer service by ensuring product availability and correct pricing.</p></li><li><p>Resolve customer complaints related to food items promptly and professionally.</p></li><li><p>Assist in promotional campaigns and seasonal events for the grocery department.</p></li></ul><p>Reporting &amp; Coordination</p><ul><li><p>Provide daily reports on sales, stock availability, and supplier negotiations.</p></li><li><p>Coordinate with Branch Manager and General Manager on departmental performance.</p></li><li><p>Escalate operational issues and recommend corrective actions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Business Administration, Retail Management, or related field.</p></li><li><p>Minimum 5 years of experience in grocery/food retail operations.</p></li><li><p>Strong knowledge of category management, merchandising, and supplier negotiations.</p></li><li><p>Proficiency in ERP/POS systems and MS Office applications.</p></li><li><p>Excellent organizational and analytical skills.</p></li><li><p>Ability to thrive in a high volume, fast paced environment.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an Operations Manager to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. Manage and improve Local Shops operations through vendor management, optimizing processes &amp; best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams Accountable for Local Shops operational performance including both commercial &amp; operational KPI's Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights Scope and deliver local initiatives to improve ops metrics quantified with data analysis Drive the team to deliver consistent results &amp; improvements across all Local Shops verticals Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working Lead by example and provides in depth training to team Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency Share best practices, successful initiatives with our markets to support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry</li><li>High proficiency in data analysis is a must-have</li><li>Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis</li><li>High-level stakeholder management experience with the ability to influence across functions</li><li>Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing</li><li>Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively</li><li>Commitment to leading by example and developing your team through in-depth training and mentorship</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >The role owns six operating verticals: maintenance and assets, projects and construction, health, safety, and compliance, inventory and agricultural input control, quality control, and irrigation operations. This role is expected to own the system, standards, planning, follow-up, and execution discipline across these areas, while remaining practical and hands-on.</span></p><p><strong>Key Responsibilities</strong></p><ul><li>Run preventive maintenance for farm equipment, facilities, utilities, irrigation hardware, and support infrastructure, and carry out repair work personally where appropriate.</li><li>Track service intervals, faults, recurring issues, asset condition, spare-parts needs, and priority repairs, and respond quickly to breakdowns until issues are properly resolved.</li><li>Maintain workshop readiness, tools, records, hygiene, and cleanliness discipline, including practical HACCP-style upkeep where relevant.</li><li>Lead small-to-medium internal construction, repair, renovation, and improvement works and supervise outsourced works from scope through execution.</li><li>Maintain strong day-to-day health and safety discipline across farm operations, workshop activity, maintenance work, irrigation work, and construction tasks.</li><li>Maintain organized control of spare parts, tools, consumables, and agricultural inputs such as seeds, fertilizers, chemicals, irrigation consumables, and packaging.</li><li>Maintain practical quality-control discipline so produce leaving the farm meets expected grading and customer standards.</li><li>Own day-to-day irrigation operation, including schedules, zone operation, valves, filters, leaks, routine checks, troubleshooting, and follow-up.</li><li>Build workable schedules, task lists, records, and follow-up systems, and coordinate labor, materials, tools, vendors, service providers, and contractors so work is organized and efficient.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Mechanical engineering or agricultural engineering is preferred; civil or project exposure is valuable.</li><li>Diploma, degree, or equivalent hands-on technical training is acceptable, and strong practical experience can substitute for formal academic qualifications.</li><li>Candidates should have practical experience in maintenance and troubleshooting of mechanical, utility, facilities, irrigation, or farm-operational assets.</li><li>Candidates should be able to supervise labor, direct hands-on work, and manage both internal works and outsourced contractors.</li><li>Strong planning and organizational ability across scheduling, materials, execution, standards, and follow-through is required.</li><li>Working familiarity with farm equipment, pumps, engines, workshop practices, irrigation systems, or similar mechanical systems is important.</li><li>Good operational discipline around safety, cleanliness, stock control, and day-to-day site standards is required.</li><li>Experience with inventory systems, agricultural inputs, product handling, grading, or dispatch quality control is a strong advantage.</li><li>Ability to read and mark up CAD drawings and maintain organized technical documentation is a strong advantage.</li></ul><p></p></section>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Overview of the role</h4> <p>The Sales Operations Manager – Multi brand will be responsible for providing operational leadership and support to the Automotive Sales Division of OMASCO in Oman. The role oversees day-to-day sales operations across all branches, covering new vehicles, used vehicles and motorbikes across multiple brands. This position plays a key role in driving sales performance, improving operational efficiency, achieving budget and KPI targets, strengthening customer experience, and ensuring compliance with business and group policies.</p> <h4>What you will do</h4> <ul> <li><strong>Lead sales operations</strong> across all branches, ensuring performance meets or exceeds agreed budget, volume, revenue, gross margin and EBIT targets.</li> <li><strong>Review sales performance</strong> monthly through Connect, sales funnel data and operational reports to identify opportunities for improvement.</li> <li><strong>Drive continuous improvement</strong> across sales processes, reporting, lead management and customer data capture through group systems such as Connect/C4C.</li> <li><strong>Monitor competitor activity</strong>, market trends, pricing and promotions to support sales campaigns that drive volume and profitability.</li> <li><strong>Engage with OEMs</strong> on new model launches, brand performance reviews, monthly reporting and SSOP inputs.</li> <li><strong>Manage stock levels</strong> across all locations, ensuring stock turnover is maximized and aged stock is prioritized for sale.</li> <li><strong>Ensure customer satisfaction standards</strong> are achieved by improving sales service processes and monitoring CSI and NPS performance across locations and sales teams.</li> <li><strong>Maintain compliance</strong> with all group and business policies, procedures and protocols, escalating and managing any deviations appropriately.</li> <li><strong>Develop and lead a high-performance culture</strong> across a diverse, multi-location team, ensuring strong performance is recognized and underperformance is managed effectively.</li> <li><strong>Prepare and update reports and presentations</strong> for group stakeholders and external OEM partners in a timely and accurate manner.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li><strong>Strong leadership capability</strong> with experience managing large, diverse and multi-location sales teams.</li> <li><strong>10-15 years of experience</strong> within an automotive sales department, including at least 5 years in an automotive management role. Bachelor’s degree or equivalent qualification.</li> <li><strong>Strong customer focus</strong> with the ability to improve customer experience, CSI and NPS performance.</li> <li><strong>Commercially driven</strong> with strong understanding of automotive sales operations, P&L accountability, KPIs and performance management.</li> </ul> <h4>About the team</h4> <p>You will be part of the Automotive Sales Division of OMASCO, working closely with branch sales teams, brand teams, OEM partners and senior leadership. The team operates across multiple locations in Oman and is focused on delivering strong sales performance, customer satisfaction, operational excellence and sustainable business growth across new vehicles, used vehicles and motorbikes.</p> <h4>What equips you for the role</h4> <ul> <li><strong>Proven experience</strong> managing sales performance, budgets, stock, customer satisfaction and multi-brand automotive operations.</li> <li><strong>Strong understanding</strong> of dealership operations, sales funnel management, CRM discipline, reporting governance and OEM requirements.</li> <li><strong>Ability to lead independently</strong> with minimal supervision while motivating teams to deliver high standards of performance.</li> <li><strong>Customer-centric mindset</strong> with excellent customer handling and stakeholder engagement skills.</li> <li><strong>Strong communication, presentation and database management skills.</strong></li> <li><strong>Strong stakeholder management skills</strong> with the ability to engage effectively with OEMs, internal leadership teams and cross-functional partners.</li> <li><strong>Advanced MS Office skills</strong>, particularly Excel and PowerPoint, with strong reporting and presentation capability.</li> <li><strong>Knowledge of SAP S4HANA, Connect sales processes or similar CRM/database systems</strong> is preferred.</li> <li><strong>Excellent analytical and problem-solving skills</strong>, with the ability to interpret sales data and identify risks, opportunities and areas for improvement.</li> </ul> <h4>About Al-Futtaim Automotive</h4> <p>A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.</p> <p>Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.</p> <p>We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.</p> <p>We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.</p> <p>What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Supervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper portion, arrangement, and food garnish to be served. Monitor the quantity of food that is prepared. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Prepare special meals or substitute items. Assist cooks and kitchen staff with various tasks. Provide cooks with needed items. Monitor stock of kitchen supplies and food. Maintain kitchen logs for food safety program and food products. Ensure the quality of the food items and notify manager if a product does not meet specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: 4 to 6 years of related work experience. Supervisory Experience: At least 2 years of supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Develop and execute Test Plans, Test Cases and Test Scripts.</p></li><li><p>Perform Manual Testing, Functional Testing, Regression Testing, Smoke Testing and User Acceptance Testing (UAT).</p></li><li><p>Test Enterprise AI applications, RAG platforms, AI Agents and AI Chatbots.</p></li><li><p>Validate AI-generated responses for accuracy, relevance, consistency and factual correctness.</p></li><li><p>Identify AI hallucinations, incorrect responses and workflow issues.</p></li><li><p>Test ERP systems, enterprise portals, customer portals, university portals and complex web applications.</p></li><li><p>Perform API testing using Postman or similar tools.</p></li><li><p>Validate integrations with databases, third-party APIs, email systems and business applications.</p></li><li><p>Perform cross-browser, responsive and mobile compatibility testing.</p></li><li><p>Report, track and verify software defects using bug tracking tools.</p></li><li><p>Collaborate with Developers, Business Analysts and Product Managers to ensure high-quality releases.</p></li><li><p>Participate in Agile/Scrum development processes.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Minimum 2 years of experience</strong> in Software Testing / Quality Assurance.</p></li><li><p>Strong understanding of SDLC and STLC.</p></li><li><p>Experience testing web-based enterprise applications.</p></li><li><p>Experience in Manual Testing and Regression Testing.</p></li><li><p>Basic knowledge of API Testing (Postman or similar).</p></li><li><p>Basic SQL knowledge for database validation.</p></li><li><p>Experience using Jira, Azure DevOps or similar bug tracking tools.</p></li><li><p>Strong analytical, troubleshooting and problem-solving skills.</p></li><li><p>Good written and verbal communication skills.</p></li></ul><br><p><strong>AI Experience (Preferred)</strong></p><p>Experience with any of the following will be an advantage:</p><ul><li><p>Generative AI Applications</p></li><li><p>Retrieval-Augmented Generation (RAG)</p></li><li><p>AI Agents</p></li><li><p>AI Chatbots</p></li><li><p>OpenAI / ChatGPT integrations</p></li><li><p>Large Language Models (LLMs)</p></li><li><p>OCR &amp; Intelligent Document Processing</p></li><li><p>Enterprise Knowledge Management Systems</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a Business Support Officer to join our Pharma &amp; Laboratory Division. This role combines office work and client visits. You will support daily operations, communicate with customers, coordinate with different departments, and help ensure projects and deliveries are completed on time.</p><p>Key Responsibilities:</p><ul><li>Visit government and private sector customers across Oman.</li><li>Build and maintain good relationships with clients.</li><li>Meet with purchasing departments, pharmacies, stores, hospitals, and other healthcare professionals.</li><li>Understand customer needs and collect feedback.</li><li>Support preparation of tenders and quotations.</li><li>Coordinate with suppliers, manufacturers, and the sales team.</li><li>Assist with product registration and regulatory documentation.</li><li>Follow up with government authorities regarding approvals and medicine import procedures.</li><li>Support the logistics team during deliveries when required.</li><li>Collect delivery documents and coordinate with the finance team for invoicing and payment follow-up.</li><li>Maintain accurate records and prepare regular progress updates for management.</li><li>Represent the company professionally and keep all business information confidential.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Sciences, Pharmacy, or related field.</p><p>1-3 years of relevant work experience is preferred. Fresh graduates with strong communication and organizational skills are encouraged to apply.</p><p>Experience working with government organizations or tender processes is an advantage.</p><p>Skills:</p><ul><li>Good communication and interpersonal skills - must be fluent in English and Arabic.</li><li>Professional and confident when dealing with clients.</li><li>Strong organizational and follow-up skills.</li><li>Ability to manage several tasks at the same time.</li><li>Good attention to detail.</li><li>Basic knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>Ability to work both independently and as part of a team.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Digital Marketing Manager (B2B) Position Type: Full-Time, Remote Working Hours: U.<br>S. Eastern Time (EST) About the Role Our client is seeking a results-driven Digital Marketing Manager (B2B) to lead and scale the company’s marketing strategy across paid, organic, outbound, and brand channels.<br> This role combines strategic leadership with hands-on execution and is ideal for a growth-minded marketer who thrives in fast-paced environments, understands modern B2B marketing trends, and can drive measurable pipeline and revenue impact.<br> The Digital Marketing Manager will own the full marketing funnel — from demand generation and lead nurturing to brand positioning and performance optimization — ensuring consistent growth, high-quality lead flow, and strong brand visibility.<br> The ideal candidate is analytical, creative, execution-focused, and comfortable balancing strategy with day-to-day campaign management.<br> Responsibilities Strategy &amp; Marketing Leadership • Develop and execute a comprehensive B2B marketing strategy aligned with company growth goals • Own the marketing funnel end-to-end, from awareness and demand generation through lead nurturing and conversion • Partner closely with leadership and sales teams to align marketing initiatives with revenue objectives • Build, manage, and mentor high-performing marketing resources, agencies, or contractors as needed • Identify scalable growth opportunities across acquisition, retention, and brand channels Campaign Management &amp; Growth Execution • Lead and optimize multi-channel marketing campaigns across paid media, SEO, outbound, email marketing, social media, partnerships, and content • Manage budgets and allocate spend strategically to maximize ROI and efficiency • Oversee campaign messaging, positioning, and creative direction to maintain brand consistency • Launch and manage performance-driven campaigns focused on pipeline growth and customer acquisition • Test new acquisition channels, campaign structures, audiences, and messaging to improve results Analytics, Optimization &amp; Reporting • Track and analyze campaign performance metrics including CAC, CPL, ROAS, conversion rates, traffic, MQLs, SQLs, and revenue attribution • Build dashboards and reports using platforms such as HubSpot, Google Analytics, Looker Studio, or other analytics tools • Use data-driven insights to refine targeting, messaging, budget allocation, and campaign strategy • Present actionable recommendations and performance updates to leadership regularly • Continuously optimize campaigns through A/B testing and experimentation Content, Branding &amp; Messaging • Collaborate with content, design, and technical teams to ensure cohesive execution across channels • Guide messaging strategy and brand positioning to strengthen market visibility and engagement • Support content initiatives including blogs, landing pages, outbound messaging, and campaign assets • Ensure all marketing efforts align with brand voice, customer pain points, and business objectives Cross-Functional Collaboration • Work closely with sales teams to improve lead quality, funnel conversion, and campaign alignment • Coordinate with operations and product stakeholders to ensure marketing supports business priorities • Contribute to broader growth strategy discussions and go-to-market initiatives What Makes You a Perfect Fit • Strategic thinker who connects marketing execution to business outcomes • Hands-on operator comfortable managing campaigns and optimizing performance directly • Data-driven marketer who thrives on experimentation, testing, and continuous improvement • Creative storyteller capable of building compelling brand and campaign messaging • Strong communicator and collaborative leader who works effectively across teams Required Experience &amp; Skills • Proven experience in B2B marketing leadership roles such as Head of Marketing, Growth Lead, or Senior Marketing Manager • Demonstrated success driving measurable growth through paid ads, outbound marketing, SEO, and organic channels • Strong understanding of modern B2B marketing tools and platforms including LinkedIn Ads, Google Ads, Meta Ads, HubSpot, analytics tools, and outbound systems • Experience balancing strategic planning with hands-on execution • Strong analytical mindset with experience interpreting performance data and optimizing campaigns accordingly • Excellent leadership, communication, and project management skills Preferred Experience &amp; Skills • Experience leading marketing functions in B2B service-based, SaaS, or professional industries • Background in account-based marketing (ABM) or performance-driven demand generation • Familiarity with CRM and automation platforms such as HubSpot, Salesforce, or Marketo • Experience managing cross-functional marketing teams or external agencies • Strong branding, storytelling, and positioning capabilities • Experience scaling marketing systems in high-growth environments What Does a Typical Day Look Like?<br> A Digital Marketing Manager’s day is a mix of strategic planning, campaign execution, and performance analysis.<br> You will: • Review campaign dashboards and optimize active marketing initiatives • Collaborate with leadership, sales, and content teams to align priorities and messaging • Launch and refine campaigns across paid and organic channels • Monitor lead flow, pipeline quality, and funnel conversion performance • Test new acquisition ideas, audience segments, creatives, and messaging strategies • Analyze campaign data and prepare actionable reports and recommendations In essence: you are responsible for driving pipeline growth, strengthening brand visibility, and ensuring marketing efforts generate measurable business impact.<br> Key Metrics for Success (KPIs) • Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs) • Customer Acquisition Cost (CAC) and Marketing ROI • Website traffic and conversion rate growth • Lead-to-opportunity and opportunity-to-customer conversion rates • Paid campaign performance and ROAS • Brand visibility, engagement, and audience growth across channels Interview Process • Application Review – Assessment of experience and role alignment • Initial Interview – Discussion of background, marketing expertise, and growth mindset • Technical Interview – Deep dive into strategy, campaign management, analytics, and execution capabilities • Final Interview – Leadership and culture fit discussion with the client team • Offer &amp; Background Verification #DigitalMarketing #B2BMarketing #GrowthMarketing #DemandGeneration #PerformanceMarketing #MarketingManager #LinkedInAds #GoogleAds #LeadGeneration #RemoteJobs #MarketingLeadership #InboundMarketing #OutboundMarketing #ABM #HubSpot #MarketingJobs</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To provide guidance, insights, and execute with autonomy, the refinery hydrocarbon accounting and reconciliation. This is achieved by practicing defined strategies, plans, and programs for the end-to-end process of comparing and reconciling the production of refinery hydrocarbons among the parties involved in production and sales under the purview of Hydrocarbon Accounting leadership. The individual will act as the Subject Matter Expert for HCA Refinery accounting reconciliation, including measurement, data collection, validation, reconciliation, and reporting.</p><p>1) Provide guidance and insights and ensures that hydrocarbon accounting procedures and reports are prepared accurately and according to agreed schedules. Additionally, conducts routine reconciliation of production and off-take satisfactorily in liaison with reconciliation engineers, Production Planning, Scheduling, and the Financial Accounting team.</p><p>2) Provide guidance and insights while developing strategies for Fuel &amp; loss accounting in accordance with high management performance standards, focusing on control/reduction planning.</p><p>3) Offers guidance for Refinery Production Accounting, including the formulation and drafting of Crude processing and finished product mass balance reports to provide qualitative input to stakeholders.</p><p>4) Provide guidance, insights, and data field analysis to address production difficulties effectively.</p><p>5) Execute the reconciliation of hydrocarbon production data with third parties, ensuring alignment with production targets while tracking and controlling production.</p><p>6) Manage the accounting of Intra-plant &amp; Intercompany streams within Group companies.</p><p>7) Guide and coach younger staff in HCA Refinery Reconciliation processes, identifying potential losses or discrepancies in the production and sales process, implementing corrective actions to prevent future losses, improve efficiency, and ensure accurate compensation for all parties involved in the production and sales chain.</p><p>The position will act in accordance with the Group s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and international standards, supported by IT hardware and software platforms, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p><strong>Main Accountabilities</strong></p><p><strong>Scope Refinery Hydrocarbon Accounting and Reconciliation:</strong></p><p>Develop and assess Hydrocarbon accounting procedures and ensure that accounting reports are prepared accurately and according to agreed schedules for routine production reconciliation.</p><p>Conduct off-take activities satisfactorily in collaboration with the Senior Engineer in Production Planning, Scheduling, and Finance Accounting.</p><p>Devise strategies for fuel &amp; loss accounting in alignment with Heat-mass balance (HMB) standards and plan for control/reduction.</p><p>Formulate &amp; draft crude processing and finished products mass balance reports to provide qualitative input to stakeholders.</p><p>Review field data analysis to adopt plans that overcome production difficulties.</p><p>Account for the hydrocarbons produced and reconcile data with third parties while effectively tracking and controlling production to ensure meeting production targets. Handle accounting of Intra-plant &amp; Intercompany streams within Group companies.</p><p><strong>General</strong> Through active participations, recommend actions and manage Mass balance data to ensure the optimum use of resources.</p><p>Contribute to the achievement of the approved Performance Objectives for the Section / Department in line with the Company Performance framework</p><p><strong>Data collection &amp; Master Data Validation</strong> Manage and maintain the company's records of movements with the operation departments, and ensure updated changes are captured in a timely manner.</p><p>Ensure high quality data is recorded into reconciliation tools &amp; accurate mass balance information in ERP.</p><p>Manage the database and produce monthly reports of each production facilities.</p><p>Maintain database and prepare report for deferment analysis, plant production opportunity losses and related statistics.</p><p>Enable the accurate Master data management for ERP &amp; Reconciliation application.</p><p>Validate the accuracy of the data collected by comparing it to other sources of data and industry standards.</p><p><strong>System development.</strong></p><p>Execute hydrocarbon accounting activities and maintain the reporting system.</p><p>Ensure that product yields and quantities are continuously monitored, analysing performance deviations, and initiating investigations for any deviations. Determine corrective actions as necessary.</p><p>Prepare internal and external daily and monthly management production reports, ensuring that the required report quality is achieved and that reports are issued in an effective and timely manner.</p><p>Prepare various ad hoc reports related to hydrocarbon deliveries and inventory.</p><p>Conduct daily analysis of production, identifying production losses, and highlighting production optimization opportunities.</p><p>Administer procurement and sales contracts related to hydrocarbon accounting activities.</p><p>Reconcile accounts and generate various reports related to refined product exports.</p><p>Perform necessary month and year-end closing activities.</p><p>Analyse the Process historian data for movement reconciliation.</p><p>Facilitate hydrocarbon accounting auditing and provide all required inputs as requested.</p><p>Provide input for monthly performance monitoring reviews (PMR), follow up on observations, and close out any identified gaps</p><p><strong>Supervision</strong> Provide opportunities for training and development of employees under his/her direction, assess their progress and suggest gap closing program</p><p><strong>Policies, Systems, Processes &amp; Procedures</strong> Implement approved Section / Department policies, processes, systems, standards, and procedures to support execution of the Section s / Department work programs in line with Company and International standards.</p><p><strong>Innovation and Continuous Improvement</strong></p><p>Design and implement new tools and techniques to improve the quality and efficiency of operational processes.</p><p>Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with international standards to define intelligent solutions for issues confronting the function.</p><p>Review of system Validation, Process control &amp; bringing more Automation, Dashboard reporting.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education requirements</strong> Minimum Qualifications for this position are bachelor s degree in chemical engineering or similar</p><p><strong>Language</strong> Excellent knowledge of written, read, and spoken English (required)</p><p><strong>Background and experience</strong></p><p><strong>Competencies and skills</strong></p><p>8+ years of relevant experience</p><p>Demonstrated experience in the Oil &amp; Energy sector, with emphasis in Downstream (Refinery Operations &amp; Processes)</p><p>Experience in reading and analyse benchmarking activities</p><p>Process Reconciliation Tools. (Preferably Sigmafine)</p><p>Process Historian, IT interfaces</p><p>Hydrocarbon Contract management,</p><p>Performance analysis, assessment with Analytical &amp; Reporting tools (SAP - BW/BI, Power BI)</p><p>Project management</p><p>Financial advice and support to business projects</p><p>Have a sound knowledge of API / ASTM standard for the quantity conversion.</p><p>Have a sound knowledge of SAP transactions, Product pricing, Production cost accounting &amp; gross margin analysis.</p><p><strong>Soft:</strong></p><p>Detailed oriented with a self-starter attitude.</p><p>Excellent Organization and time management</p><p>Result oriented.</p><p>Communication skill verbal and written</p><p>Detailed Analytical &amp; Accurate Reporting skills</p><p>Personal and Team Accountability</p><p>Decisiveness</p><p>Problem Solving Skills</p><p>Work Prioritization, Planning and Organizing</p><p>Ability to work under pressure and handle sensitive/critical issues effectively.</p><p><strong>Technical:</strong></p><p>Strong computer skills, including proficiency in Microsoft Word, Excel, Vision, and PowerPoint</p><p>Excellent writer (technical and non-technical)</p><p>Application Knowledge for HCA accounting &amp; reconciliation,</p><p>Knowledge of ERP configuration, ERP transactions, rules, and regulations</p><p>Knowledge of Policies &amp; Procedure of business process management</p><p>Knowledge of Laboratory Processes.</p><p></p></section>

<p>Position Name : AM/DM - Rolling Mill - Operations Location : Oman Qualification: Diploma/BE/B.tech in Mechanical /Production/ Industrial /Metallurgy Engineering Experience: 5 to 15 Years Job Purpose: The incumbent will be responsible to oversee the production and operations of the Rolling Mill to ensure efficient and effective processing of materials, meeting production targets, quality standards, safety norms, and cost objectives. Job Responsibilities: Plan and execute daily production schedules. Ensure optimal utilization of manpower, machines, and materials. Monitor KPIs such as production volume, yield, and mill efficiency. Continuously monitor mill operations and identify areas for improvement. Implement best practices and lean manufacturing techniques. Reduce downtime and improve mill productivity.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualification: Diploma/BE/B.tech in Mechanical /Production/ Industrial /Metallurgy Engineering Experience: 5 to 15 Years</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Job Title: Operation &amp; Maintenance Shift In-Charge</strong> </p> <br> <p> <strong>Location</strong>: Oman (industrial plant bulk solid material handling )</p> <p> <strong>Employment Type</strong>: Full-time, shift-based</p> <p> <strong>Reporting T</strong>o: O&amp;M Manager / Plant Head</p> <br> <p> <strong> Key Responsibilities</strong> </p> <p>Shift Management</p> <p>Supervise and coordinate all O&amp;M activities during assigned shifts.</p> <p>Ensure smooth operation of equipment, utilities, and plant processes.</p> <p>Allocate tasks to technicians and monitor performance.</p> <p>Operations</p> <p>Monitor SCADA systems and remote-control operations.</p> <p>Troubleshoot operational issues and ensure quick resolution.</p> <p>Maintain compliance with environmental and safety regulations.</p> <p>Maintenance</p> <p>Implement preventive and corrective maintenance schedules.</p> <p>Ensure minimal downtime and optimize equipment performance.</p> <p>Coordinate with engineering teams for major repairs or upgrades.</p> <p>Reporting</p> <p>Record operational data and prepare shift performance reports.</p> <p>Analyze system performance and recommend improvements.</p> <p>Report incidents, breakdowns, and corrective actions taken.</p> <br> <p> <strong> Qualifications &amp; Experience</strong> </p> <p>Education: Diploma / Bachelors in Mechanical, Engineering.</p> <p>Experience: 7 10 years in O&amp;M roles, preferably in ndustrial plants.</p> <p>Technical Skills:</p> <p>Knowledge of SCADA systems and remote monitoring.</p> <p>Familiarity with bulk solid materials handling system / ship loading operation .</p> <p>Strong troubleshooting and commissioning expertise.</p> <br> <p> <strong> Competencies</strong> </p> <p>Strong leadership and team management skills.</p> <p>Ability to work under pressure in shift-based environments.</p> <p>Good communication and reporting abilities.</p> <p>Commitment to safety and compliance standards.</p> <br> <p> <strong> Risks &amp; Considerations</strong> </p> <p>Shift Work: Requires flexibility for night/day rotations.</p> <p>Environment: Work may involve exposure to industrial hazards, requiring strict adherence to PPE and safety protocols.</p> <p>Regulatory Compliance: Must stay updated with Omani environmental and labor regulations.</p> <br> <br></div></section>