وظائف افراد امن في سلطنة عمان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p><strong>CDZ Operator </strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><em>Who lands Legendary deals? You do.</em><em>. </em><strong>DHL Global Forwarding</strong> has an opening for an <strong>CDZ Operator </strong>in <strong>Muscat, Oman</strong><strong>. </strong></p><br><br> <p>Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day to day operations within the Airfreight Gateway. Assist &amp; support ACC Manager in rate &amp; capacity procurement as required</p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this CDZ Operator specialist position </strong></p><br><br> <ul> <li>Administer customer operations plans and processes to deliver efficient logistics processes</li> <li>Receive, deliver and update orders via the system for assigned orders</li> <li>Perform shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports</li> <li>Work on exceptions/ issues assigned by other functions or directly from customer and report back on related actions</li> <li>Enter data into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules</li> <li>Support sales team and answer queries from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li> <li>Respond to customer enquiries and understand customer requirements</li> <li>Interact with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines</li> <li>Establish customer contact, seek upselling opportunities and follow up on common problems</li> <li>Work in line with operating standards and procedures to provide superior customer service</li> <li>Resolve recurring issues and suggest enhancements related to customer operations work methods focusing on increasing effectiveness and efficiency<br> </li> </ul> <p><strong>Now, here is what we need from you! </strong></p><br><br> <p><strong>Education Level</strong></p><br><br> <br> <p> Vocational/Specialized/Technical/Certification</p><br><br> <br> <p><strong>Experience Level</strong></p><br><br> <br> <p> less than 2 years</p><br><br> <br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect &amp; Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br><br> </div>

<p><h4>Position objective</h4> <p>The position is responsible to develop and implement the long and short-term marketing strategies of the brands assigned.<br> Responsible for brand management, budget management, business development and people management.</p> <h4>Key responsibilities</h4> <p>Work closely with the brands assigned and manage the marketing services function to support the brand and ensure that all above and below the line materials are delivered within budget and that the content and quality of all communications enhance the brand and grow the business in line with brand objectives.<br> Responsible for campaigns for existing and new stores, building and maintaining media relationships and ensuring effective communications with agencies in all markets.</p> <h4>Brand management</h4> <ul> <li>Integrated communication strategy for enhancing brand equity and brand preference.</li> <li>Efficient media management and planning for optimum utilization of resources.</li> <li>Manage and coordinate all marketing, advertising and promotional activities.</li> <li>Understanding of product positioning and brand management backed with strong understanding of brand communication using integrated communication tools.</li> </ul> <h4>Budget management / profit management</h4> <ul> <li>Formulating marketing plans for overall development and accomplishment of top and bottom-line profitability of the brand.</li> <li>Develop new clients and negotiate with them for securing profitable business.</li> </ul> <h4>Business development</h4> <ul> <li>Plan and execute marketing strategies to achieve desired volume, market share and profit objectives.</li> <li>Enhance brand visibility and accelerate business growth through aggressive business development strategies.</li> <li>Develop strategic relationships with key accounts from various sectors to understand their requirements.</li> <li>Provision customized solutions i.e. products and services as well as cultivating relations for retention and acquisition.</li> <li>Develop sales and customer marketing campaign for the organization based on market trends, new market identification and consumption patterns.</li> <li>Formulate and identify strategic alliances for developing new business partners in different regions to open new lines of business.</li> </ul> <h4>Marketing operations</h4> <ul> <li>Conduct competitor analysis by keeping abreast of market trends and competitor’s moves and identifying prospective clients from various sectors and generating business from the existing.</li> <li>Adept in handling all the retail operations detailed market analysis, range and product selections, marketing and client servicing.</li> <li>Identify customer segments, buying behavior and preferences through the loyalty program by analyzing their consumption behavior and formulating specific initiatives.</li> <li>Manage customer centric operations and ensure customer satisfaction by achieving service quality norms.</li> <li>Identify current market trends, gather competitor’s data, identify consumer insights to increase brand penetration and brand loyalty in the market.</li> <li>Responsible for advertising media planning and working with local and national media houses, creative team, researchers and other media contacts for preparing cost effective media plan.</li> <li>Align with creative team and visual merchandisers to finalize campaign designs.</li> <li>Ensuring to achieve 100% ROI (Measurability report of ROI expectation needs to be filled before each event).</li> <li>Events and campaigns post mortem reports with the ROI calculation to understand if the event achieved the planned and been successful.</li> <li>Working closely with the territories marketing heads and updating them with the brand information as well as providing the required artworks/media plans/briefs and understanding region requirements and opportunities.</li> <li>Understanding GCC market restrictions and ensure that artworks are done with the culture respect.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Primary SEN teacher needed in Oman The SEN role is new and will be mainly in the primary with a learning needs/difficulties focus (the Ministry has finally approved a SEN dept for us, so we are now staffing it). The school is seeking qualified and experienced teachers to deliver high-quality education within a British/Cambridge-based curriculum. The role involves supporting students’ academic achievement while promoting creativity, critical thinking, and global citizenship. Package • A very generous tax free salary - OMR1200-`1600 per annum • Sole occupancy furnished accommodation • Local medical insurance (for whole family) • Annual flight allowance (for employee only) • End of service gratuity AND a lifestyle that guarantees a very low cost of living, high saving potential, and an array of relaxing beach activities, mountain adventures and desert escapades. This is a great place for fishing and diving fanatics! Requirements • Bachelor’s degree in Education or relevant subject • Recognized teaching qualification (e.g., PGCE, QTS) • Minimum 3–5 years teaching experience (often required) • Experience with Cambridge or British curriculum preferred • Strong classroom management and communication skills • Many roles require prior experience in UK or international schools and may not accept newly qualified teachers and must be Arabic-speaking candidate. Located in Oman, this small and growing international school caters for Omani students, with some western expatriates, from Reception to Grade 12, offering an adapted version of the National Curriculum of England and Wales. Sur is the second wealthiest city in Oman and it has a population of around 120,000 inhabitants. The old town and neighborhood of Al-Ayjah are a delight due to its magnificent coastal panoramas. Sur also serves as a convenient base for beauty spots around Tiwi and the turtle reserve at Ras Al Jinz. It is approximately 180kms SE of the capital city, Muscat, and is an easy drive on a separated dual carriage expressway.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed Optimize the 3PL Operational performance Visit &amp; Audit 3PL DC Operations on weekly basis Daily DC Stock &amp; Shrink monitoring Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting. Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency. Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC. Monthly &amp; Annual DC P&amp;L Ownership and review Control DC Cost and try to optimize on the go Validate DC Weekly cost vs Reality Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed. Manage an offsite team to ensure DC Operational quality Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench. Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management. Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC. Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes. Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>More than 7 years experience of warehousing operations and start up Ability to accurately analyze information Ability to manage team members effectively Ability to manage processes Deadline-oriented Very good command of English Very good command in Microsoft applications</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>We are looking for an experienced and results-oriented&nbsp;<b>General Manager – Sales &amp; Marketing</b>&nbsp;to lead the growth of our real estate brokerage&nbsp;&amp; property maintenance businesses. The ideal candidate will drive sales, generate new business opportunities, oversee marketing initiatives, build strategic client relationships, and lead a growing team. This is a hands-on leadership role suited for someone who thrives in a startup environment and can contribute directly to business expansion.</p><p><b>Key Responsibilities</b></p><p>•&nbsp;Develop and execute sales and business development strategies to achieve revenue targets.</p><p>•&nbsp;Generate new business through networking, partnerships, referrals, and client acquisition.</p><p>•&nbsp;Build and maintain relationships with property owners, developers, investors, and corporate clients.</p><p>•&nbsp;Lead, mentor, and manage a team of 5+ employees, ensuring high performance and accountability.</p><p>•&nbsp;Set sales targets, monitor KPIs, and drive team productivity.</p><p>•&nbsp;Oversee marketing initiatives to strengthen brand visibility and generate quality leads.</p><p>•&nbsp;Identify market opportunities, analyze competition, and recommend growth strategies.</p><p>•&nbsp;Prepare sales forecasts, business reports, and provide regular updates to management.</p><p>•&nbsp;Support recruitment, training, and team development as the business expands.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p>•&nbsp;Bachelor’s degree in Business Administration, Marketing, Real Estate, Management, or a related field; a&nbsp;<b>Master’s degree (preferably an MBA)</b>&nbsp;will be an added advantage.</p><p>•&nbsp;<b>10–15 years</b>&nbsp;of experience in Sales, Business Development, or Commercial Management, preferably in real estate. Candidates from other sales-driven industries may also be considered.</p><p>•&nbsp;Proven track record of achieving sales targets, driving business growth, and managing teams of&nbsp;<b>5 or more employees</b>.</p><p>•&nbsp;Strong leadership, negotiation, business development, client relationship, and marketing skills.</p><p>•&nbsp;Excellent communication skills in&nbsp;<b>English</b>;&nbsp;<b>Arabic</b>&nbsp;will be an added advantage.</p><p>•&nbsp;<b>Prior work experience in Oman is highly preferred</b>, with familiarity with the local market considered a plus.</p><p>•&nbsp;Self-motivated, target-driven, and capable of working effectively in a fast-paced startup environment.</p></div>

<p><h4>About the role</h4> <p>We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.</p> <p>In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives. You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.</p> <p>This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.</p> <h4>Key responsibilities</h4> <p><strong>Lead qualification & discovery</strong></p> <ul> <li>Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.</li> <li>Conduct discovery calls to understand: <ul> <li>Business needs</li> <li>Budget</li> <li>Timeline</li> <li>Decision-making process</li> </ul> </li> <li>Qualify opportunities using frameworks such as: <ul> <li>BANT</li> <li>MEDDIC</li> <li>SPICED</li> <li>SPIN</li> </ul> </li> <li>Identify pain points and determine sales readiness.</li> <li>Maintain detailed qualification notes and CRM records.</li> </ul> <p><strong>Outbound prospecting & pipeline generation</strong></p> <ul> <li>Research target accounts using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>ZoomInfo</li> <li>Similar prospecting tools</li> </ul> </li> <li>Execute multi-channel outbound campaigns through: <ul> <li>Email</li> <li>Phone</li> <li>LinkedIn</li> <li>Social outreach</li> </ul> </li> <li>Personalize messaging based on: <ul> <li>Industry</li> <li>ICP alignment</li> <li>Prospect challenges</li> </ul> </li> <li>Generate and maintain a consistent pipeline of qualified opportunities.</li> </ul> <p><strong>Pipeline nurturing & relationship building</strong></p> <ul> <li>Nurture early-stage prospects through ongoing follow-up campaigns.</li> <li>Share relevant resources, case studies, and educational content.</li> <li>Re-engage inactive leads and convert them into active opportunities.</li> <li>Build trust through a consultative sales approach.</li> </ul> <p><strong>Sales collaboration & handoff</strong></p> <ul> <li>Schedule meetings, demos, and discovery calls for Account Executives.</li> <li>Prepare detailed handoff notes and qualification summaries.</li> <li>Collaborate with sales and marketing teams to improve: <ul> <li>Messaging</li> <li>Targeting</li> <li>Conversion rates</li> </ul> </li> <li>Participate in pipeline reviews and strategy discussions.</li> </ul> <p><strong>CRM & reporting</strong></p> <ul> <li>Maintain accurate records in: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho</li> <li>Similar CRM platforms</li> </ul> </li> <li>Track: <ul> <li>Outreach activity</li> <li>Lead stages</li> <li>Conversion metrics</li> <li>Opportunity outcomes</li> </ul> </li> <li>Maintain CRM hygiene and complete documentation.</li> <li>Provide weekly reporting on pipeline generation and performance.</li> </ul> <p><strong>Continuous improvement</strong></p> <ul> <li>Share prospect feedback and common objections.</li> <li>Optimize outreach messaging and qualification strategies.</li> <li>Stay informed on market trends, competitor activity, and customer challenges.</li> </ul> <h4>Requirements</h4> <p><strong>Must-have qualifications</strong></p> <ul> <li>2+ years of experience in: <ul> <li>Business development</li> <li>Sales development</li> <li>Inside sales</li> <li>Outbound prospecting</li> </ul> </li> <li>Experience conducting discovery and qualification calls.</li> <li>Proficiency with CRM systems such as: <ul> <li>Salesforce</li> <li>HubSpot</li> <li>Zoho CRM</li> </ul> </li> <li>Experience using: <ul> <li>LinkedIn Sales Navigator</li> <li>Apollo</li> <li>Outreach</li> <li>SalesLoft</li> <li>Similar sales engagement platforms</li> </ul> </li> <li>Strong written and verbal English communication skills.</li> <li>Ability to manage multiple prospects and follow-up sequences simultaneously.</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>3–5 years of BDR or SDR experience with proven quota attainment.</li> <li>Experience selling: <ul> <li>B2B SaaS</li> <li>Technology solutions</li> <li>Professional services</li> <li>High-ticket products or services</li> </ul> </li> <li>Familiarity with: <ul> <li>MEDDIC</li> <li>Challenger Sale</li> <li>SPIN Selling</li> <li>Sandler Methodology</li> </ul> </li> <li>Experience supporting mid-market or enterprise sales teams.</li> <li>Background in account-based sales and multi-channel outreach campaigns.</li> </ul> <h4>What makes you successful</h4> <ul> <li>Strong communicator and active listener.</li> <li>Consultative and relationship-focused approach to sales.</li> <li>Organized, disciplined, and metrics-driven.</li> <li>Comfortable with high-volume outreach while maintaining personalization.</li> <li>Resilient, coachable, and motivated by targets.</li> <li>Able to work independently in a remote environment.</li> </ul> <h4>Typical day</h4> <ul> <li>Respond to inbound leads and conduct discovery calls.</li> <li>Build prospect lists and identify decision-makers.</li> <li>Execute outbound email, phone, and LinkedIn campaigns.</li> <li>Qualify opportunities and schedule meetings.</li> <li>Update CRM records and pipeline stages.</li> <li>Collaborate with Account Executives on active opportunities.</li> <li>Review outreach metrics and optimize performance.</li> </ul> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Outreach activity volume (calls, emails, LinkedIn touches)</li> <li>Discovery calls completed</li> <li>Qualified opportunities generated</li> <li>Lead-to-opportunity conversion rates</li> <li>Pipeline contribution</li> <li>CRM accuracy and documentation quality</li> <li>Outbound engagement and response rates</li> </ul> <h4>Why join us?</h4> <ul> <li>Direct impact on pipeline growth and revenue generation.</li> <li>Opportunity to work closely with sales leadership and Account Executives.</li> <li>Exposure to modern outbound sales strategies and tools.</li> <li>Clear career progression into: <ul> <li>Senior BDR</li> <li>Account Executive</li> <li>Business Development Manager</li> <li>Sales Leadership</li> </ul> </li> <li>Fully remote work environment aligned with U.S. business hours.</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (mock discovery call or qualification exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul> <p>If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.</p></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role – not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent – signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>This role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Technical support & troubleshooting</strong></p> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <p><strong>Ticket management & escalation</strong></p> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <p><strong>Basic system administration</strong></p> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <p><strong>Knowledge base & documentation</strong></p> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <p><strong>Monitoring & issue detection</strong></p> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <p><strong>Cross-functional collaboration</strong></p> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <p><strong>Experience</strong></p> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <p><strong>Technical skills</strong></p> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <p><strong>Communication skills</strong></p> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>We are seeking a highly detail-oriented and proactive admin assistant to support the financial and operational backbone of a creative, service-driven business. This role plays a critical part in maintaining accuracy across bookkeeping, payroll, inventory tracking, and vendor management while ensuring day-to-day operations remain organized, efficient, and reliable.</p> <p>This is a hands-on, execution-focused role ideal for someone who enjoys working with systems, numbers, documentation, and operational processes. The ideal candidate is highly organized, dependable, and capable of independently managing multiple responsibilities in a remote environment.</p> <p>You will help create operational clarity by ensuring financial records, inventory systems, vendor relationships, and reporting processes are consistently maintained with precision and professionalism.</p> <h4>Responsibilities</h4> <strong>Bookkeeping & financial operations</strong><br> <li>Manage daily bookkeeping activities and maintain organized, accurate financial records</li> <li>Process invoices, expenses, reconciliations, and transaction tracking</li> <li>Support payroll calculations and ensure timely and accurate payment processing</li> <li>Prepare and organize required financial and tax documentation</li> <li>Assist in maintaining compliance with financial processes and reporting standards</li> <li>Support implementation and optimization of accounting systems and workflows</li> <li>Maintain organized digital records for financial reporting and audit readiness</li> <strong>Inventory management</strong><br> <li>Monitor inventory levels, stock movement, and usage trends</li> <li>Coordinate inventory ordering and restocking processes</li> <li>Maintain accurate inventory tracking systems and documentation</li> <li>Identify shortages, overstocking, or inefficiencies and proactively recommend solutions</li> <li>Generate inventory reports and cost tracking summaries as needed</li> <strong>Vendor & expense management</strong><br> <li>Build and maintain professional vendor relationships</li> <li>Track vendor invoices, contracts, payment schedules, and obligations</li> <li>Execute expense management and vendor optimization initiatives</li> <li>Coordinate vendor communications regarding orders, billing, or service issues</li> <li>Support cost control and operational efficiency efforts</li> <strong>Administrative & operational support</strong><br> <li>Maintain organized documentation across bookkeeping, inventory, and vendor systems</li> <li>Create and update spreadsheets, trackers, and operational reports</li> <li>Support internal process consistency and administrative workflows</li> <li>Ensure data accuracy across reports, systems, and operational records</li> <li>Assist leadership with administrative and operational support tasks as needed</li> <h4>What makes you a strong fit</h4> <li>Highly detail-oriented with strong accuracy and organizational discipline</li> <li>Reliable, proactive, and comfortable working independently in a remote environment</li> <li>Strong problem-solving mindset with the ability to manage multiple responsibilities calmly</li> <li>Enjoys creating structure, maintaining systems, and improving operational processes</li> <li>Communicates professionally and effectively with vendors and internal stakeholders</li> <li>Process-driven with strong ownership and follow-through</li> <h4>Required experience & skills</h4> <li>Proven experience in bookkeeping, accounting support, or financial administration</li> <li>Hands-on experience with inventory management and vendor coordination</li> <li>Strong proficiency with QuickBooks, Square, or similar accounting/payment systems</li> <li>Advanced Microsoft Excel or Google Sheets skills for reporting, analysis, and tracking</li> <li>Excellent written and verbal communication skills</li> <li>Strong organizational and time-management abilities</li> <li>Ability to prioritize tasks and manage workflows independently</li> <h4>Preferred experience & tools</h4> <li>Previous experience supporting small businesses, creative agencies, or service-based businesses</li> <li>Familiarity with U.S. small business tax processes and compliance requirements</li> <li>Experience with inventory management systems and operational reporting</li> <li>Exposure to payroll processing and vendor contract management</li> <li>Experience creating operational SOPs or process documentation</li> <h4>Education</h4> <li>Bachelor’s degree in accounting, finance, business administration, or a related field preferred</li> <li>Relevant certifications or bookkeeping/accounting training are a plus</li> <h4>What does a typical day look like?</h4> <p>An admin assistant in this role focuses on maintaining operational accuracy and supporting efficient business workflows. You will:</p> <li>Manage and reconcile financial transactions and bookkeeping records</li> <li>Process payroll-related tasks and maintain compliance documentation</li> <li>Monitor inventory levels and coordinate restocking activities</li> <li>Communicate with vendors and manage payment tracking</li> <li>Update spreadsheets, reports, and operational documentation</li> <li>Support process organization and improve administrative efficiency</li> <p>In essence: you ensure financial accuracy, operational consistency, and organized systems that help the business run smoothly every day.</p> <h4>Key metrics for success (KPIs)</h4> <li>Accuracy and timeliness of bookkeeping and payroll processing</li> <li>Inventory accuracy and stock availability</li> <li>Vendor performance and expense optimization</li> <li>Compliance with reporting and documentation requirements</li> <li>Organization and reliability of operational systems and records</li> <li>Timely completion of administrative and financial workflows</li> <h4>Interview process</h4> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (bookkeeping or inventory management scenario)</li> <li>Final interview</li> <li>Offer & background verification</li></p><p></p>

<p><h4>About the role</h4> <p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p> <p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p> <p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p> <p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p> <h4>What you’ll own</h4> <p><strong>Prospect research & list building</strong></p> <ul> <li>Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools</li> <li>Segment prospects by ICP, industry, role, company size, and geography</li> <li>Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout</li> <li>Maintain organized prospect databases and outreach tracking systems</li> </ul> <p><strong>Cold email campaign execution</strong></p> <ul> <li>Write compelling cold email copy, subject lines, and CTAs tailored to target audiences</li> <li>Build and launch multi-step outbound campaigns across 4–8 touchpoints</li> <li>Personalize messaging using prospect, company, and industry insights</li> <li>Monitor campaigns daily and optimize based on engagement and performance metrics</li> </ul> <p><strong>Deliverability & inbox health</strong></p> <ul> <li>Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms</li> <li>Monitor spam scores, bounce rates, sender reputation, and deliverability metrics</li> <li>Rotate inboxes and sending accounts to maintain campaign performance</li> <li>Troubleshoot deliverability issues proactively before performance drops</li> </ul> <p><strong>Campaign optimization & reporting</strong></p> <ul> <li>A/B test subject lines, messaging, CTAs, and send times</li> <li>Track open rates, positive reply rates, bounce rates, and conversion metrics</li> <li>Continuously optimize messaging and targeting strategies based on data</li> <li>Maintain organized reporting dashboards and outreach documentation</li> </ul> <p><strong>Lead qualification & CRM management</strong></p> <ul> <li>Monitor campaign replies and categorize prospect responses accurately</li> <li>Identify and route qualified leads to sales teams with proper context and notes</li> <li>Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems</li> <li>Ensure all engagement data remains clean and organized</li> </ul> <p><strong>Compliance & best practices</strong></p> <ul> <li>Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards</li> <li>Maintain suppression lists and opt-out processes correctly</li> <li>Follow outbound best practices to protect sender reputation and campaign performance</li> </ul> <h4>What makes you a great fit</h4> <ul> <li>Strong persuasive and concise copywriting skills</li> <li>Highly analytical and performance-driven mindset</li> <li>Comfortable working with outbound tools and technical deliverability systems</li> <li>Organized, proactive, and execution-focused</li> <li>Strong attention to detail with campaign monitoring and reporting</li> <li>Comfortable testing, iterating, and optimizing continuously</li> </ul> <h4>Required experience & skills</h4> <ul> <li>1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles</li> <li>Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker</li> <li>Experience writing outbound email copy and managing campaigns</li> <li>Strong Excel or Google Sheets skills for prospect and campaign management</li> <li>Excellent written English communication skills</li> </ul> <h4>Preferred experience</h4> <ul> <li>Experience managing deliverability and inbox health at scale</li> <li>Familiarity with DNS setup, SPF, DKIM, and DMARC basics</li> <li>Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses</li> <li>Experience working closely with SDR or Account Executive teams</li> <li>Familiarity with outbound automation and CRM workflows</li> </ul> <h4>What a typical day looks like</h4> <p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p> <ul> <li>Research and build targeted prospect lists</li> <li>Launch and monitor cold email sequences</li> <li>Review deliverability metrics and inbox health</li> <li>Optimize messaging, targeting, and campaign structure</li> <li>Manage replies and qualify interested prospects</li> <li>Update CRM systems and maintain campaign documentation</li> </ul> <p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Open rates consistently meeting or exceeding benchmarks</li> <li>Positive reply rates and qualified conversations generated</li> <li>Bounce rates maintained below acceptable thresholds</li> <li>Consistent outbound campaign execution and optimization</li> <li>CRM accuracy and lead tracking completeness</li> <li>Growth in qualified outbound pipeline opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with recruiter</li> <li>Practical assessment (cold email sequence exercise)</li> <li>Client interview</li> <li>Offer and background verification</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development Representative (BDR) – Outbound Sales &amp; Lead Generation Job Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Business Development Representative (BDR) to generate, qualify, and nurture high-quality sales opportunities through inbound and outbound prospecting.<br> In this role, you’ll engage prospective customers, conduct discovery conversations, identify business needs, and pass qualified opportunities to Account Executives.<br> You will play a critical role in driving pipeline growth and revenue generation while delivering a consultative and professional prospect experience.<br> This opportunity is ideal for someone who enjoys outbound sales, relationship building, lead qualification, and creating new business opportunities in a fast-paced B2B environment.<br> Key Responsibilities Lead Qualification &amp; Discovery Engage inbound leads generated through marketing campaigns, referrals, events, and website inquiries.<br> Conduct discovery calls to understand: Business needs Budget Timeline Decision-making process Qualify opportunities using frameworks such as: BANT MEDDIC SPICED SPIN Identify pain points and determine sales readiness.<br> Maintain detailed qualification notes and CRM records.<br> Outbound Prospecting &amp; Pipeline Generation Research target accounts using: LinkedIn Sales Navigator Apollo ZoomInfo Similar prospecting tools Execute multi-channel outbound campaigns through: Email Phone LinkedIn Social outreach Personalize messaging based on: Industry ICP alignment Prospect challenges Generate and maintain a consistent pipeline of qualified opportunities.<br> Pipeline Nurturing &amp; Relationship Building Nurture early-stage prospects through ongoing follow-up campaigns.<br> Share relevant resources, case studies, and educational content.<br> Re-engage inactive leads and convert them into active opportunities.<br> Build trust through a consultative sales approach.<br> Sales Collaboration &amp; Handoff Schedule meetings, demos, and discovery calls for Account Executives.<br> Prepare detailed handoff notes and qualification summaries.<br> Collaborate with sales and marketing teams to improve: Messaging Targeting Conversion rates Participate in pipeline reviews and strategy discussions.<br> CRM &amp; Reporting Maintain accurate records in: Salesforce HubSpot Zoho Similar CRM platforms Track: Outreach activity Lead stages Conversion metrics Opportunity outcomes Maintain CRM hygiene and complete documentation.<br> Provide weekly reporting on pipeline generation and performance.<br> Continuous Improvement Share prospect feedback and common objections.<br> Optimize outreach messaging and qualification strategies.<br> Stay informed on market trends, competitor activity, and customer challenges.<br> Requirements Must-Have Qualifications 2+ years of experience in: Business Development Sales Development Inside Sales Outbound Prospecting Experience conducting discovery and qualification calls.<br> Proficiency with CRM systems such as: Salesforce HubSpot Zoho CRM Experience using: LinkedIn Sales Navigator Apollo Outreach SalesLoft Similar sales engagement platforms Strong written and verbal English communication skills.<br> Ability to manage multiple prospects and follow-up sequences simultaneously.<br> Preferred Qualifications 3–5 years of BDR or SDR experience with proven quota attainment.<br> Experience selling: B2B SaaS Technology solutions Professional services High-ticket products or services Familiarity with: MEDDIC Challenger Sale SPIN Selling Sandler Methodology Experience supporting mid-market or enterprise sales teams.<br> Background in account-based sales and multi-channel outreach campaigns.<br> What Makes You Successful Strong communicator and active listener.<br> Consultative and relationship-focused approach to sales.<br> Organized, disciplined, and metrics-driven.<br> Comfortable with high-volume outreach while maintaining personalization.<br> Resilient, coachable, and motivated by targets.<br> Able to work independently in a remote environment.<br> Typical Day Respond to inbound leads and conduct discovery calls.<br> Build prospect lists and identify decision-makers.<br> Execute outbound email, phone, and LinkedIn campaigns.<br> Qualify opportunities and schedule meetings.<br> Update CRM records and pipeline stages.<br> Collaborate with Account Executives on active opportunities.<br> Review outreach metrics and optimize performance.<br> Key Performance Indicators (KPIs) Outreach activity volume (calls, emails, LinkedIn touches) Discovery calls completed Qualified opportunities generated Lead-to-opportunity conversion rates Pipeline contribution CRM accuracy and documentation quality Outbound engagement and response rates Why Join Us?<br> Direct impact on pipeline growth and revenue generation.<br> Opportunity to work closely with sales leadership and Account Executives.<br> Exposure to modern outbound sales strategies and tools.<br> Clear career progression into: Senior BDR Account Executive Business Development Manager Sales Leadership Fully remote work environment aligned with U.<br>S. business hours.<br> Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Assessment (Mock Discovery Call or Qualification Exercise) Client Interview Offer &amp; Background Verification Apply Now If you enjoy outbound prospecting, building relationships, qualifying opportunities, and driving pipeline growth, we’d love to hear from you.<br></span> </div>

<p><h4>Service delivery coordinator</h4> <p>Do you enjoy being part of a successful team?<br> Join our pressure pumping team now!<br> Partner with the best.</p> <p>As a service delivery coordinator, you will be responsible for:</p> <ul> <li>Ensuring all activities are carried out according to our core values, non-negotiables, and our cultural pillars.</li> <li>Ensuring the assigned contracts/quotes are fully understood and capitalized upon.</li> <li>Coordinating and monitoring all job activities as outlined in job cycle management across organizational boundaries.</li> <li>Reviewing the job planning, equipment preparation, and people readiness.</li> <li>Working with I&S project managers and/or other PL’s SDC on cross-PL critical tasks within a job.</li> <li>Prompting escalation of issues that can impact service delivery.</li> <li>Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.</li> <li>Coordinating with field crews to manage any requirements/mobilizations during the job at the customer well site/location.</li> <li>Developing team in line with competency and training programs for their respective positions as well as future career plans.</li> <li>Assisting other service delivery coordinators with peer reviews.</li> <li>Ensuring compliance with company policies, procedures, laws, regulations, and ISO and API requirements.</li> </ul> <h4>Fuel your passion</h4> <p>To be successful in this role you will:</p> <ul> <li>Have a bachelor's degree in engineering or a relevant, related subject.</li> <li>Have more than 10 years of experience in oil field services.</li> <li>Have previous technical experience in coil tubing field.</li> <li>Demonstrate prior business ownership (HSE, financial, service delivery).</li> <li>Demonstrate experience of leadership, mentoring, and developing teams in a global matrix environment.</li> <li>Be a motivated self-starter, proactively taking the initiative to lead and solve problems.</li> <li>Demonstrate good communication, interpersonal, and leadership skills with the ability to influence others and lead teams.</li> <li>Have experience in the Middle East.</li> </ul> <h4>Work in a way that works for you</h4> <p>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p> <ul> <li>Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li> </ul> <h4>Working with us</h4> <p>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.</p> <h4>Working for you</h4> <p>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p> <ul> <li>Contemporary work-life balance policies and wellbeing activities.</li> <li>Comprehensive private medical care options.</li> <li>Safety net of life insurance and programs.</li> <li>Tailored financial programs.</li> <li>Additional elected or voluntary benefits.</li> </ul> <p>The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination.</p> <h4>About us</h4> <p>We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more efficient for</p><p></p>

<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li> <li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li> <li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li> <li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li> <li>Informs the chief mechanic of any deficiencies noted.</li> <li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li> <li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li> <li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li> <li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li> <li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li> <li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li> <li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li> <li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li> <li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li> <li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li> <li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li> <li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li> <li>High school diploma or equivalent required.</li> <li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li> <li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li> <li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li> </ul></p><p></p>

<p><p>The vehicle inspector inspects all vehicle repairs to ensure maintenance is performed to the highest standard. Responsible for daily quality control of all vehicle repairs performed by the work center. Complies with all applicable USAF Technical Order (TO) requirements. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).</p> <h4>Principal accountabilities</h4> <ul> <li>Inspects all vehicle repairs to ensure quality control is maintained to the highest level.</li> <li>Monitors quality of work performed by technicians and documents rejected vehicle repairs.</li> <li>Ensures safety practices and housekeeping guidelines are maintained to the highest standard.</li> <li>Conducts impromptu toolbox inspections for accountability and serviceability of assigned tools.</li> <li>Informs the chief mechanic of any deficiencies noted.</li> <li>Conducts limited technical inspections (LTI's) on assigned vehicles and ensures inspections are performed within prescribed guidelines, determining the causes of malfunctions, extent of repairs required, parts required and cost of repair.</li> <li>Assists with on-the-job training of new mechanics; provides knowledge, expertise and training to mechanics; provides task certification for mechanics in training and certifies periodic training.</li> <li>Assists mechanics with repairs or replacement of parts and assemblies, realignment and adjustment systems including manual and automatic transmissions, steering and braking systems, clutches, fluid flywheels and torque converters, axle hubs and bearings, fuel air and cooling systems, suspension and body work.</li> <li>Assists mechanics with troubleshooting and calibrating vehicle systems using diagrams, manuals, special tools, meters and test equipment.</li> <li>Checks completeness and accuracy of maintenance forms such as work orders, parts requests and maintenance sheets; records data such as hours worked, work performed, speedometer/hour meter readings, parts used.</li> <li>Ensures all tools, personal protective equipment and clothing issued remain safe, secure and serviceable reporting any deficiencies.</li> <li>Assists with parts research by means of the commercial manuals, technical orders and parts manuals; checks all parts research to ensure accuracy and that only required repair parts are ordered.</li> <li>Inspects vehicles after preparation of USAF vehicle assets for air/land/sea movement.</li> <li>Ensures all hazardous materials are handled, stored and disposed of in accordance with Amentum Standard Operating Procedures (SOPs) and host nation rules.</li> <li>Ensures that only current up-to-date technical orders and commercial manuals are used when repairing vehicles or assisting in repairs.</li> <li>Uses quality database to enter and maintain all inspections required by SOP, WI's and all PWs publications.</li> <li>Reports any discrepancies in shop first aid kits, fire extinguishers and eyewash stations.</li> <li>Performs other duties as assigned.</li> <li>Works in maintenance shop or warehouse environment and may be required to work outdoors for extended periods.</li> </ul> <h4>Minimum requirements</h4> <ul> <li>Must have excellent organizational skills and be able to understand, speak, read and write English at an intermediate level.</li> <li>Must possess a valid home country driver's license and ability to obtain host nation driver's license.</li> <li>Will be required to operate material handling equipment and light to heavy military type vehicles.</li> <li>High school diploma or equivalent required.</li> <li>Four years' experience in vehicle repair required with three years on USAF equipment required.</li> <li>Two years' experience in a quality control capacity and the ability to mentor individuals on a corrective action plan.</li> <li>Will be exposed to extreme noise from operating equipment.</li> <li>Will be required to wear proper personal protective equipment (PPE) according to prescribed procedures and as required for task being performed.</li> <li>Physically capable of performing all required duties; capable of lifting/pushing/pulling minimum of 50 lbs. and performing extensive work handling/lifting equipment.</li> <li>Ability to travel domestically and internationally.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Proficiency in the use of personal computers with Windows operating system and Microsoft Office to include as a minimum, Excel and Word systems is preferred.</li> <li>Recognized national qualification in vehicle maintenance at a higher level preferred.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Quality Specialist who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business. The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</p><p>Main Responsibilities</p><ul><li>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</li><li>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</li><li>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</li><li>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</li><li>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn't meet the requirements.</li><li>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</li><li>Conduct staff awareness training sessions on food Safety &amp; quality</li><li>Support the team to develop and implement a food safety &amp; quality management system.</li><li>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</li><li>Prepare and submit reports to the line manager.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</p><p>Minimum Bachelor s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry, etc.)</p><p>Must be HACCP certified with a Level 03 as a minimum requirement.</p><p>Familiarity with quality testing machines and systems.</p><p>Proficiency in MS Office.</p><p>Strong verbal and written English language skills.</p><p>Possesses a confident, firm, and pleasant personality that can work well with a team.</p><p>Currently located in Oman</p><p>Familiar with Oman's rules and regulations as per the municipality/MOH.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><ul><li>Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed</li><li>Optimize the 3PL Operational performance</li><li>Visit &amp; Audit 3PL DC Operations on weekly basis</li><li>Daily DC Stock &amp; Shrink monitoring</li><li>Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.</li><li>Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.</li><li>Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence</li><li>Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC.</li><li>Monthly &amp; Annual DC P&amp;L Ownership and review</li><li>Control DC Cost and try to optimize on the go</li><li>Validate DC Weekly cost vs Reality</li><li>Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.</li><li>Manage an offsite team to ensure DC Operational quality</li><li>Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards</li><li>Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.</li><li>Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.</li><li>Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.</li><li>Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors</li><li>Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.</li><li>Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility</li></ul><br>Qualifications<br><ul><li>More than 7 years’ experience of warehousing operations and start up</li><li>Ability to accurately analyze information</li><li>Ability to manage team members effectively</li><li>Ability to manage processes</li><li>Deadline-oriented</li><li>Very good command of English</li><li>Very good command in Microsoft applications</li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and execute the Industrial business strategy, ensuring alignment with regional and corporate objectives while driving sustainable growth, profitability, and market leadership. Identify and capitalize on emerging market opportunities through strategic market intelligence, competitive analysis, customer insights, and industry trend assessment to expand market share and service offerings. Define and deliver short- and long-term business plans, including portfolio expansion, new service development, diversification initiatives, and strategic partnerships to accelerate business growth. Own the financial and operational performance of the business, monitoring key performance indicators and providing strategic insights and recommendations to senior leadership. Build and strengthen executive-level customer relationships, positioning SGS as a trusted partner while driving customer satisfaction, retention, and long-term revenue growth. Optimize operational efficiency, resource allocation, and service delivery models to enhance productivity, profitability, quality, and customer experience. Lead, develop, and inspire high-performing teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement across employees and subcontractors. Champion a strong culture of safety, ethics, quality, and compliance, ensuring full adherence to SGS policies, regulatory requirements, and industry best practices. Represent the Industrial business internally and externally, strengthening SGS market presence, industry influence, and strategic stakeholder relationships.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>15+ years of progressive leadership experience managing large-scale operations, with a proven track record of driving business growth, operational excellence, and organizational performance.</li><li>Strong commercial acumen with a growth-oriented mindset and a proven ability to identify, develop, and capitalize on market opportunities.</li><li>Proven P&amp;L leadership with full accountability for revenue growth, profitability, cost optimization, and sustainable business performance.</li><li>Exceptional stakeholder management, negotiation, and influencing skills, with the ability to build trusted relationships with customers, partners, regulators, and senior executives.</li><li>Strong customer-centric approach with a track record of developing strategic client relationships and driving long-term business partnerships.</li><li>Strategic thinker with the ability to translate business strategy into actionable plans and deliver measurable results through effective execution.</li><li>Experience operating in fast-paced, growth-oriented, and matrix organizations, balancing strategic priorities with operational demands.</li><li>Experience within the Middle East region is highly preferred.</li><li>Fluent in English, both written and spoken.</li></ul><p></p></section>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br> Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <h4>About the role</h4> <p>A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation’s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.<br> Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.<br> Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.</p> <h4>What is expected from you?</h4> <ul> <li>As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.</li> <li>Leveraging your skills and experience to become a trusted advisor to your clients on topics of risk and internal controls.</li> <li>Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li> <li>Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes.</li> <li>Identifying key risks, defining the audit methodology, and process improvement by understanding the client’s objectives, risks, control frameworks, systems and regulatory environments.</li> <li>Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new or existing clients.</li> <li>Developing internal and external relationships and reflecting PwC values in your day-to-day work when working in diverse teams.</li> <li>Managing the engagement budget and economics.</li> <li>Managing teams and the communication with the clients and stakeholders.</li> <li>Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way.</li> <li>Providing on-ground support for the planning, implementation and administration of the clients’ Internal Audit Plan.</li> <li>Working on Internal Audit engagements focusing on compliance, financial and operational related audits.</li> <li>Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls.</li> <li>Drafting the audit findings, the related impact, potential risks, and recommendations.</li> <li>Innovating and helping further develop our service offerings related to internal audit, risk and controls.</li> <li>Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost.</li> <li>Assisting our clients in the deployment and development of their internal audit and internal control function.</li> <li>Studying business functions, gathering information, evaluating output requirements and formats.</li> <li>Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow.</li> <li>Ensuring adherence to compliance, quality and independence matters.</li> <li>Commitment to continuous education and digital upskilling.</li> <li>Performing other procedures as necessary to support issuance of the assurance deliverables.</li> </ul> <h4>What will you bring?</h4> <ul> <li>You are ambitious and utilise opportunities to grow and develop.</li> <li>A degree in Accounting, Finance, Risk Management, Governance, Industrial Engineering, or any related discipline.</li> <li>Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.</li> <li>Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big four professional services firms.</li> <li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li> <li>Strong report writing and analytical skills.</li> <li>Bilingual proficiency in Arabic and English (oral and written).</li> <li>Business development and client relationship building skills.</li> <li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li> <li>Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client or manager.</li> <li>Having a background in governance, risk management, and compliance with an up-to-date understanding of issues facing businesses and how to influence client conversations.</li> <li>Experienced in assessment and testing of design and effectiveness of business controls.</li> <li>Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.</li> <li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li> <li>Commitment to valuing differences and working alongside diverse people and perspectives.</li> <li>Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Inbound Marketer Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours Location: Remote (Middle East) About the Role Pavago is hiring an Inbound Marketer to help build scalable, inbound-driven marketing systems for fast-growing companies.<br> This role goes far beyond traditional SEO.<br> We’re looking for someone who understands how content, search, distribution, conversion, and buyer psychology work together to drive real business growth.<br> You’ll be responsible for creating high-quality inbound content, improving search visibility, building lead magnets, optimizing conversion paths, and distributing content across the right channels to generate awareness, demand, and qualified leads.<br> This is a hands-on execution role for someone who can think strategically while consistently shipping strong inbound assets that produce measurable outcomes — not vanity metrics.<br> The ideal candidate is an excellent writer, understands modern SEO and AI-driven search behavior, and knows how to turn content into pipeline.<br> What You’ll Own Content Creation &amp; SEO Optimization • Create high-quality, value-driven inbound content that educates, informs, and builds authority • Write SEO-optimized blogs, landing pages, website copy, and inbound marketing assets • Develop content aligned with search intent, funnel stage, and conversion goals • Optimize content for both traditional search engines and AI-driven search experiences (LLMs, AI summaries, featured answers) • Continuously improve existing content based on performance and ranking opportunities Inbound Marketing Execution • Execute inbound marketing initiatives across SEO, content marketing, lead magnets, social distribution, and website conversion flows • Support content distribution across LinkedIn, X, newsletters, and other relevant channels • Build inbound systems that connect content → engagement → conversion • Collaborate on website and landing page optimization initiatives Lead Magnets &amp; Conversion Assets • Develop guides, playbooks, checklists, and gated resources designed to capture demand • Write conversion-focused copy for CTAs, landing pages, thank-you pages, and nurture flows • Improve conversion rates through stronger messaging and inbound positioning • Support inbound funnel optimization and lead generation initiatives Research &amp; Content Strategy • Conduct deep research on industries, competitors, buyer pain points, and search opportunities • Identify content gaps and inbound growth opportunities across the funnel • Develop strong content angles and positioning based on market insights • Stay current on SEO, AI-search, inbound marketing, and content distribution trends Analytics &amp; Performance Optimization • Monitor content and inbound performance using GA4, GSC, SEMrush, Ahrefs, and related tools • Analyze engagement, rankings, conversions, and traffic behavior • Optimize campaigns and content based on measurable outcomes and conversion data • Report insights and recommendations to improve inbound performance What Makes You a Great Fit • You understand that inbound marketing is about creating demand — not just publishing content • You can create content that is genuinely valuable, insightful, and conversion-focused • You understand SEO, AI-driven search behavior, and modern inbound funnels • You think strategically while remaining highly execution-oriented • You are analytical, curious, and continuously improving based on data • You are highly organized and comfortable managing multiple content initiatives simultaneously Required Experience &amp; Skills • Proven experience in inbound marketing, content marketing, SEO, or content writing • Strong understanding of SEO, search intent, and inbound funnel strategy • Experience using tools such as Google Search Console, GA4, SEMrush, or Ahrefs • Excellent written English and storytelling ability • Experience creating conversion-focused inbound content • Strong research and analytical skills • Portfolio showcasing inbound or SEO-driven content work Preferred Experience • Agency or B2B marketing experience • Experience building and promoting lead magnets • Familiarity with LinkedIn and social content distribution strategies • Understanding of AI-search optimization and evolving search behavior • Experience improving website conversion rates and inbound lead generation What a Typical Day Looks Like An Inbound Marketer’s day revolves around creating, optimizing, and distributing content that drives inbound demand.<br> You will: • Write and optimize blogs, landing pages, and inbound content assets • Research search opportunities, competitors, and content angles • Build and improve lead magnets and conversion assets • Review SEO and content performance data to improve results • Collaborate with marketing and strategy teams on inbound campaigns • Continuously refine inbound funnels and content distribution strategies In short: you build inbound systems that turn content, search, and distribution into qualified pipeline and measurable business growth.<br> Key Metrics for Success (KPIs) • Growth in organic traffic and qualified inbound leads • Improved keyword rankings and search visibility • Conversion rates on landing pages and lead magnets • Engagement and performance of inbound content assets • Pipeline contribution from inbound channels • Consistent execution of high-quality inbound campaigns Interview Process • Initial Screening Call • Practical Inbound Marketing Assessment • Final Interview • Offer &amp; Onboarding #InboundMarketing #ContentMarketing #SEO #InboundMarketer #B2BMarketing #ContentWriter #LeadGeneration #DemandGeneration #RemoteJobs #GA4 #SEMrush #Ahrefs #ContentStrategy</span> </div>