Job description

CDZ Operator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do.. DHL Global Forwarding has an opening for an CDZ Operator in Muscat, Oman.

Build and Develop trade lane consolidations for South African export traffic. Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches. Coordinate day to day operations within the Airfreight Gateway. Assist & support ACC Manager in rate & capacity procurement as required

Join us in connecting people and improving lives!

In this CDZ Operator specialist position

• Administer customer operations plans and processes to deliver efficient logistics processes
• Receive, deliver and update orders via the system for assigned orders
• Perform shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
• Work on exceptions/ issues assigned by other functions or directly from customer and report back on related actions
• Enter data into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
• Support sales team and answer queries from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Respond to customer enquiries and understand customer requirements
• Interact with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
• Establish customer contact, seek upselling opportunities and follow up on common problems
• Work in line with operating standards and procedures to provide superior customer service
• Resolve recurring issues and suggest enhancements related to customer operations work methods focusing on increasing effectiveness and efficiency
  

Now, here is what we need from you!

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.