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<p>ROLE OBJECTIVE Senior Specialist SOC is responsible for advanced security event analysis, complex incident investigation, and continuous improvement of SOC detection and response capabilities. Acting as a Tier-3 analyst and technical SME, the role provides guidance to junior analysts, develops advanced use cases, and ensures that all detection mechanisms and incident workflows are optimized for accuracy, speed, and resilience. The incumbent also collaborates with threat intelligence and vulnerability management teams to build a proactive defense posture across all monitored environments.</p><p>RESPONSIBILITIES</p><p>Strategic and Technical Leadership</p><ul><li>Lead advanced incident investigations across multiple security domains including network, endpoint, application, and cloud environments.</li><li>Perform in-depth root cause analysis (RCA) and support major incident response and forensics as part of L3 escalation.</li><li>Design and optimize detection logic and correlation rules within SIEM, SOAR, and EDR platforms.</li><li>Develop automation playbooks to streamline triage and containment activities, reducing MTTD and MTTR.</li><li>Conduct proactive threat hunting based on intelligence reports, behavioral analytics, and anomaly detection.</li><li>Coordinate with internal and external threat intelligence sources to contextualize alerts and enhance detection maturity.</li><li>Validate and integrate threat feeds and ensure enrichment of SOC alerting with contextual indicators (IOCs, TTPs, threat campaigns).</li></ul><p>Governance and Process Management</p><ul><li>Maintain and enhance SOC playbooks, escalation matrices, and knowledge base documentation.</li><li>Ensure SOC processes align with frameworks such as MITRE ATT&amp;CK, NIST CSF, and ISO 27035.</li><li>Conduct post-incident reviews and lessons-learned workshops with stakeholders to drive continuous improvement.</li><li>Support compliance and audit requirements through proper evidence collection and reporting.</li><li>Participate in internal tabletop exercises and ensure readiness of incident response protocols.</li></ul><p>Collaboration and Stakeholder Management</p><ul><li>Provide technical advisory support during customer escalations or executive reviews.</li><li>Develop and deliver weekly/monthly SOC performance and threat trend reports to management.</li><li>Support onboarding of new customers into SOC services, including configuration of log sources, connectors, and correlation logic.</li></ul><p>People and Knowledge Development</p><ul><li>Mentor SOC Analysts (Tier-1 and Tier-2) in advanced analytical and investigative techniques.</li><li>Conduct internal knowledge-sharing sessions on new threats, vulnerabilities, and emerging attack techniques.</li><li>Contribute to the creation of SOC training materials and technical assessments.</li><li>Support capacity building initiatives by recommending certification and skill development plans.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Cybersecurity, or related discipline.</li><li>GCIA, GCIH, CEH, CHFI, CompTIA CySA+, or SANS Threat Hunting certifications preferred.</li><li>Minimum 5 7 years in SOC operations or incident response, with at least 2 years in Tier-3 analysis or advanced forensics.</li><li>Skills SOC management, threat response, governance, customer reporting, team leadership, and service management.</li><li>Competency Type Competency Proficiency level<ul><li>Leadership Technical Leadership Advanced</li><li>Behavioural Analytical Thinking Advanced</li><li>Behavioural Collaboration Advanced</li><li>Core Integrity &amp; Accountability Advanced</li><li>Core Operational Excellence Advanced</li><li>Technical Threat Detection &amp; Hunting Advanced</li><li>Technical Forensics &amp; RCA Advanced</li><li>Technical SIEM/SOAR management Advanced</li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>SUMMARY OF ROLE:</b></p> <p>The Public Relation Officer is responsible for facilitating mortgage-related formalities with external government entities, including the Ministry of Housing (MOH), Ministry of Commerce and Industry (MOCI), and Muscat Clearing &amp; Depository. The role supports legal and commercial mortgage creation for Corporate, SME, and Islamic banking customers, and ensures proper documentation handling and compliance. The position also provides backup support to retail PRO functions and coordinates with internal departments to ensure accurate and timely execution of assigned tasks.</p> <p> </p> <p><b><br></b></p><p><b>Responsibilities</b></p> <p>1. Mortgage Coordination &amp; Documentation:</p> <p> Coordinate the creation of legal mortgages at MOH for Corporate and SME customers (Conventional and Islamic).</p> <p> Facilitate commercial mortgage creation at MOCI and update the bank s name in company commercial records.</p> <p> Receive original Mulkiyas, MOH receipts, and mortgage agreements from relevant authorities and branches.</p> <p>2. External Government Engagement:</p> <p> Deliver share pledge letters to Muscat Depository and follow up on confirmations.</p> <p> Complete mortgage processing procedures with MOH and MOCI, ensuring compliance with legal requirements.</p> <p> Initiate contact with government departments and regulatory bodies as required for any documentation or clarification.</p> <p>3. Support &amp; Backup Activities:</p> <p> Provide backup support to Retail mortgage operations when their PRO is on leave.</p> <p> Assist in mortgage-related file organization, tracking, and physical movement to other branches or locations.</p> <p> Ensure timely filing, scanning, and safekeeping of documentation in accordance with internal standards.</p> <p>4. Process Innovation, Automation &amp; Digitalization:</p> <p> Drive continuous process improvement through innovative, automated, and digital solutions once required</p> <p>5. Business Control &amp; Governance</p> <p> Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.</p> <p>6. Self/People Development &amp; Continuous Learning:</p> <p> Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.</p> <p> </p> <p><b><br></b></p><p><b>Requirements</b></p> <ul> <li>Omani Nationality only</li> <li>Minimum qualification Diploma in Business Administration or a related field; Bachelor's degree preferred.</li> <li>Minimum 5 years of experience in banking operations, with strong exposure to retail and corporate loan documentation.</li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Our client is a leading professional services firm in Oman, providing audit, accounting, tax, advisory, and financial consulting services to public and private organizations across a range of industries. As a member of the global HLB network, it combines local market expertise with international standards and practices. The firm supports businesses through financial reporting, compliance, risk management, business advisory, and organizational improvement, helping clients make informed financial decisions and achieve sustainable growth.</p><br><br>Job Description<br><p><strong>Are you the person who makes sure things actually get done?</strong> If you bring structure to complex operations, follow through confidently with senior stakeholders, and know how to turn scattered priorities into clear action, this could be your next opportunity.</p><br><p>Our client is seeking an experienced <strong>Senior Operations &amp; Performance Supervisor</strong> to strengthen accountability, operational visibility, and execution across a professional-services environment.</p><br><p><strong>Why This Opportunity Matters</strong></p><br><p>This role sits at the center of day-to-day operational follow-up. You will help management maintain visibility over priorities, deadlines, client dependencies, and outstanding actions, ensuring nothing important falls through the cracks.</p><br><p>You’ll have the opportunity to improve workflows, strengthen reporting, and create greater operational discipline across the firm.</p><br><p><strong>What You'll Own</strong></p><br><ul><li>Coordinate and follow up on assignments, management actions, client matters, and deadlines.</li><li>Track engagements, owners, milestones, overdue items, and next actions.</li><li>Follow up with managers and teams to drive timely closure.</li><li>Identify and escalate delays, bottlenecks, capacity issues, and operational risks.</li><li>Coordinate client follow-up for pending documents, approvals, and dependencies.</li><li>Support billing and collection follow-up with management.</li><li>Prepare concise weekly/monthly dashboards and exception reports.</li><li>Coordinate operational meetings and track action closure.</li><li>Support remote teams, outsourced resources, and external experts.</li><li>Improve workflows, controls, and effective use of operational systems.</li></ul><br>Qualifications<br><p><strong>You'll thrive in this role if you have:</strong></p><br><ul><li>5+ years of relevant experience, ideally within the 8–15 year range.</li><li>A Bachelor's degree in business, management, finance, accounting, engineering, information systems, or a related field.</li><li>Experience coordinating multiple teams, clients, workstreams, and deadlines.</li><li>Strong Excel, reporting, and operational tracking skills.</li><li>Hands-on experience with ERP, CRM, workflow, or task-management systems.</li><li>Experience improving a process, workflow, dashboard, system, or control.</li><li>Strong ownership, prioritisation, follow-through, and professional assertiveness.</li><li>The confidence to work with senior management and follow up with experienced professionals.</li><li>Comfort with Microsoft 365, collaboration tools, automation, and AI-assisted productivity.</li><li>Experience with Odoo, Zoho, Dynamics, SAP, Oracle, or Salesforce is an advantage.</li></ul><p><strong>About You</strong></p><br><p>You are a mature, practical, and technology-oriented operations professional who can create accountability without unnecessary bureaucracy.</p><br><p>Fluent Arabic and strong working English are required. Candidates based in Oman or willing to relocate to Muscat are welcome to apply.</p><br><p>This is not a pure administration or secretarial role. We're looking for someone with genuine operational ownership who can improve visibility, execution, and accountability across the organization.</p><br><br><br> </div>

<p><b>Job Description</b></p><p>Role Summary Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.</p><p><b>What's on your plate?</b></p><ul><li>Own operational performance across the Local Shops ecosystem</li><li>Lead the day-to-day execution of the ground Operations. Vendor Performance, and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.</li><li>Own Shopper Cost (CPO) efficiency &amp; workforce optimization Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.</li><li>Lead assortment availability &amp; parity Oversee end-to-end assortment governance including: Accurate assortment scanning and new SKU onboarding Promo and price parity across platforms SFTP data accuracy and stock feeds reliability Efficient manual stock update processes by ground teams Drive initiatives to achieve and sustain high availability and assortment quality.</li><li>Drive vendor operational performance &amp; compliance Ensure strong monitoring of vendor performance, vendor monitoring rules, compensations, fraud prevention, and operational compliance to protect business performance and customer experience.</li><li>Optimize store fulfillment &amp; preparation efficiency Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.</li><li>Own cross-functional alignment with Logistics &amp; Commercial teams Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure: Logistics models and prep-time strategies are optimized Vendor Monitoring Rules are properly configured Operational risks are proactively mitigated before impacting performance or growth</li><li>Lead operational planning, launches &amp; risk management Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.</li><li>Build scalable processes &amp; develop high-performing teams Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Operational &amp; Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.</li><li>Leadership &amp; Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.</li><li>Planning, Prioritization &amp; Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.</li><li>Technical &amp; Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards and data visualization tools and operational/inventory systems.</li><li>Ownership &amp; Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.</li></ul>

POSITION OBJECTIVE - The position is responsible for increasing business revenues <br/>- The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction <br/>- Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store <br/>- Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience <br/>- Provide leadership and support to all the employees<br/>Key Responsibilities:<br/>&nbsp;- Sales and profitability:&nbsp; <br/>- Achieve quantitative measures of performance in the following areas: <br/>&nbsp;Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage <br/>- Set store sales target to maximize the sales and profitability<br/>- Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources <br/>- Effective management of the operational costs, reduction in operational costs by automation <br/>- Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees <br/>- Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times <br/>- Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements <br/>- Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation <br/>- Interpret and make decision on operations and visual standards based on store and client’s needs Employee development: <br/>- Identify store training and development needs in conjunction with the Brand General Manager and training department <br/>- Formulate a succession plan, in conjunction with the Brand General Manager <br/>- Set KPI’s and KRA’s for direct reportees and conduct performance appraisal and feedback <br/>- Involve in the selection and recruitment of the operational staff, when required <br/>- Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication<br/>- Conduct regional sales and operations meetings on regular basis <br/>- Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance <br/>- Ensure brand participation in loyalty programme ‘Club Apparel’ <br/>- Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management <br/>- Monitor store inventory in consultation with Brand General Manager and Brand Managers <br/>- Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales <br/>- Monitor slow-moving and out-dated stock, in consultation with Brand Managers <br/>- Ensure stock security measures are effectively managed by Store Managers Store design and projects Management<br/>- Involve in the design and layout process of the new store projects <br/>- Design a "New Store Schedule' prior to commencement of design process <br/>- Provide guidance to concept Architect during the design and implementation process <br/>- Conduct regular Project update meetings with the Projects team <br/>- Provide guidance and support to territory during set-up and merchandising phase Miscellaneous <br/>- Ensure enhanced brand visibility and provide inputs for marketing and brand awareness <br/>- Handling legal responsibilities related to store management/store opening/planning <br/><br/>

<p><h4>Description</h4> <p>Love football (soccer)? Love business? Stranger Soccer is rolling out to key cities globally, and we’re seeking a license owner/operator to launch and operate the Stranger Soccer brand in Oman.</p> <p>This isn’t your regular management role — it’s truly built for someone who wants to run, grow, and own their own venture, while helping make football more accessible in their city. Best suited for entrepreneurial individuals who love football and enjoy seeing tangible results from their work.</p> <h4>About the role</h4> <p>As license owner/operator, you will be responsible for establishing and growing Stranger Soccer in Oman. You will oversee daily operations while building a strong, engaged football community.</p> <p>This opportunity goes beyond typical employment — it is ideal for someone who enjoys hands-on ownership, is driven by performance, and wants to make a real impact in their city.</p> <h4>What you’ll do</h4> <ul> <li>Launch and grow Stranger Soccer operations in Oman</li> <li>Secure and manage partnerships with football venues</li> <li>Recruit, train, and manage game hosts and part-time staff</li> <li>Drive player acquisition through creative marketing and community engagement</li> <li>Ensure a high-quality, consistent game experience that keeps players coming back</li> <li>Continuously improve and scale operations</li> </ul> <p>You’ll be supported by our headquarters team in Singapore, including:</p> <ul> <li>Technology platform (app, payments, automation)</li> <li>Proven operating model</li> <li>Ongoing operational and marketing guidance</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Passionate about football with strong local insight</li> <li>Entrepreneurial mindset with a bias for action</li> <li>Comfortable taking ownership and driving measurable results</li> <li>Experience in operations, events, community building, or similar areas</li> <li>Strong communication and people leadership skills</li> </ul> <h4>What makes this opportunity unique</h4> <ul> <li>Full ownership and autonomy over local operations</li> <li>Direct impact on growth and success in your city</li> <li>Performance-driven structure with strong upside potential</li> <li>Opportunity to build and lead a local team</li> </ul> <h4>About Stranger Soccer</h4> <p>Stranger Soccer makes playing football as easy as going for a jog. Through our mobile app, players can browse games, book slots, and play anytime.</p> <p>Born in Singapore, Stranger Soccer is now open in 10+ cities around the world, with over 100,000 games run. We continue to grow and are accepting applications from license partners who want to bring Stranger Soccer to their city.</p></p><p></p>

<p><h4>Position objective<\/h4>\n<p>The position is responsible for increasing business revenues.<br>\nThe position is responsible for developing, implementing and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction.<br>\nOversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.<br>\nRepresent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br>\nProvide leadership and support to all the employees.<\/p>\n\n<h4>Key responsibilities<\/h4>\n<p><strong>Sales and profitability:<\/strong><\/p>\n<ul>\n<li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.<\/li>\n<li>Set store sales target to maximize the sales and profitability.<\/li>\n<li>Guide area managers and store managers to maximize productivity in stores through effective utilization of the available resources.<\/li>\n<li>Effective management of the operational costs, reduction in operational costs by automation.<\/li>\n<li>Adhere and enforce company SOP, policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.<\/li>\n<li>Oversee the implementation and execution of the visual merchandising guidelines are followed at all the stores at all times.<\/li>\n<li>Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.<\/li>\n<li>Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.<\/li>\n<li>Interpret and make decision on operations and visual standards based on store and client\u2019s needs.<\/li>\n<\/ul>\n\n<p><strong>Employee development:<\/strong><\/p>\n<ul>\n<li>Identify store training and development needs in conjunction with the brand general manager and training department.<\/li>\n<li>Formulate a succession plan, in conjunction with the brand general manager.<\/li>\n<li>Set KPIs and KRAs for direct reportees and conduct performance appraisal and feedback.<\/li>\n<li>Involve in the selection and recruitment of the operational staff, when required.<\/li>\n<li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.<\/li>\n<\/ul>\n\n<p><strong>Communication<\/strong><\/p>\n<ul>\n<li>Conduct regional sales and operations meetings on regular basis.<\/li>\n<li>Provide frequent feedback to the area managers and store managers on their performances, in relation to company's performance.<\/li>\n<li>Ensure brand participation in loyalty programme \u2018Club Apparel\u2019.<\/li>\n<li>Weekly meeting with GM and senior management to discuss business plan Vs achievements and improvement areas.<\/li>\n<\/ul>\n\n<p><strong>Stock management<\/strong><\/p>\n<ul>\n<li>Monitor store inventory in consultation with brand general manager and brand managers.<\/li>\n<li>Promote a proactive relationship between GM, area manager, brand manager, store manager and the buyers\/planners thereby maximizing sales.<\/li>\n<li>Monitor slow-moving and out-dated stock, in consultation with brand managers.<\/li>\n<li>Ensure stock security measures are effectively managed by store managers.<\/li>\n<\/ul>\n\n<p><strong>Store design and projects management<\/strong><\/p>\n<ul>\n<li>Involve in the design and layout process of the new store projects.<\/li>\n<li>Design a \"New Store Schedule\" prior to commencement of design process.<\/li>\n<li>Provide guidance to concept architect during the design and implementation process.<\/li>\n<li>Conduct regular project update meetings with the projects team.<\/li>\n<li>Provide guidance and support to territory during set-up and merchandising phase.<\/li>\n<\/ul>\n\n<p><strong>Miscellaneous<\/strong><\/p>\n<ul>\n<li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.<\/li>\n<li>Handling legal responsibilities related to store management, store opening and planning.<\/li>\n<\/ul><\/p><p><\/p>

<p><b>Job Purpose:&nbsp;</b></p><p><br></p><p>The Head - Employee Relations &amp; Services is accountable for the Bank s Employee Relations and Services operating model, ensuring fair Employee Relations, service excellence, reliable HC operations, payroll and benefits integrity, HRMS accuracy, and compliance with approved policies, governance requirements and applicable laws.The role promotes a fair, trusted and well-controlled workplace by managing employee matters with consistency, confidentiality and timely resolution, while using employee insights, service analytics and process improvement to strengthen employee experience and provide reliable assurance to the Chief Human Capital Officer. Key Accountabilities: Leads the Employee Relations &amp; Services Unit and translates the HC operating model into practical service, governance, compliance and operational priorities. Owns the Employee Relations and Employee Services operating model, including the service catalogue, service-level standards, role accountabilities, escalation routes, hand-offs and management reporting, ensuring service excellence, responsiveness and consistency across all employee service channels. Establishes and maintains HC governance, control, policy, delegation and records-management requirements, ensuring responsibilities are clear, evidence is retained, exceptions are monitored and control weaknesses are remediated. Defines and monitors service-level agreements, turnaround times and performance indicators for Human Capital services, tracks adherence and breaches, drives root-cause analysis and corrective actions, and provides regular service-performance insights to strengthen accountability, responsiveness and continuous improvement. Provides practical and risk-based advice to HC leadership and line management on complex employment, conduct, compliance and employee-service matters, escalating material risks through the approved governance channels. Manages Employee Relations matters, including grievances, disciplinary cases, workplace concerns, investigations, appeals, mediation and policy interpretation, ensuring fairness, confidentiality, consistency, timely resolution and proper documentation. Oversees Payroll, Benefits Administration and employee lifecycle services, ensuring accurate and timely processing, effective controls, reliable reconciliations, secure handling of employee data and a consistent employee experience. Oversees all matters related to the Social Protection Fund (SPF), including monthly contribution processing, statutory reporting, coordination of insurance coverage for eligible leave types, reconciliation of SPF-related records and timely resolution of compliance or coverage matters in line with applicable requirements. Manages the Employee Health Insurance Program, monitors service-provider performance, resolves service issues, captures employee feedback, drives program improvements and facilitates tendering or renewal recommendations through the Management Tendering Committee. Ensures HRMS transaction accuracy and employee-data integrity, supports process standardisation and automation, and uses service analytics to improve turnaround time, control effectiveness, employee experience and operational efficiency. Leads, develops and manages the unit team, promoting accountability, service discipline, confidentiality, knowledge transfer, continuity and professional standards in all Employee Relations and Services activities.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Human Resources, Business Administration, Law or a related discipline; a Master s degree is preferred.</li><li>Professional certification in Human Resources such as SHRM-SCP, CIPD Level 7 or SPHR, is highly desirable.</li><li>Minimum of 10 years of progressive Human Capital experience, including at least 4 years in a managerial role covering Employee Relations, HC Operations, Payroll Management, Benefits Administration or Shared Services.</li><li>Demonstrated experience in Employee Relations case management, workplace investigations, HR operations controls, service improvement and HRMS-enabled process enhancement, preferably within a regulated financial services environment.</li><li>Strong working knowledge of Oman Labour Law, SPF requirements, employment-related statutory obligations, data privacy expectations and governance requirements relevant to Human Capital.</li><li>Excellent written and spoken Arabic and English, with the ability to prepare clear employee, governance and regulatory communications.</li></ul>

<p><b>Job Purpose</b>: The Head - Employee Relations &amp; Services is accountable for the Bank s Employee Relations and Services operating model, ensuring fair Employee Relations, service excellence, reliable HC operations, payroll and benefits integrity, HRMS accuracy, and compliance with approved policies, governance requirements and applicable laws.The role promotes a fair, trusted and well-controlled workplace by managing employee matters with consistency, confidentiality and timely resolution, while using employee insights, service analytics and process improvement to strengthen employee experience and provide reliable assurance to the Chief Human Capital Officer.</p><h4><b><br></b></h4><h4><b>Key Accountabilities:</b></h4><ul><li>Leads the Employee Relations &amp; Services Unit and translates the HC operating model into practical service, governance, compliance and operational priorities.</li><li>Owns the Employee Relations and Employee Services operating model, including the service catalogue, service-level standards, role accountabilities, escalation routes, hand-offs and management reporting, ensuring service excellence, responsiveness and consistency across all employee service channels.</li><li>Establishes and maintains HC governance, control, policy, delegation and records-management requirements, ensuring responsibilities are clear, evidence is retained, exceptions are monitored and control weaknesses are remediated.</li><li>Defines and monitors service-level agreements, turnaround times and performance indicators for Human Capital services, tracks adherence and breaches, drives root-cause analysis and corrective actions, and provides regular service-performance insights to strengthen accountability, responsiveness and continuous improvement.</li><li>Provides practical and risk-based advice to HC leadership and line management on complex employment, conduct, compliance and employee-service matters, escalating material risks through the approved governance channels.</li><li>Manages Employee Relations matters, including grievances, disciplinary cases, workplace concerns, investigations, appeals, mediation and policy interpretation, ensuring fairness, confidentiality, consistency, timely resolution and proper documentation.</li><li>Oversees Payroll, Benefits Administration and employee lifecycle services, ensuring accurate and timely processing, effective controls, reliable reconciliations, secure handling of employee data and a consistent employee experience.</li><li>Oversees all matters related to the Social Protection Fund (SPF), including monthly contribution processing, statutory reporting, coordination of insurance coverage for eligible leave types, reconciliation of SPF-related records and timely resolution of compliance or coverage matters in line with applicable requirements.</li><li>Manages the Employee Health Insurance Program, monitors service-provider performance, resolves service issues, captures employee feedback, drives program improvements and facilitates tendering or renewal recommendations through the Management Tendering Committee.</li><li>Ensures HRMS transaction accuracy and employee-data integrity, supports process standardisation and automation, and uses service analytics to improve turnaround time, control effectiveness, employee experience and operational efficiency.</li><li>Leads, develops and manages the unit team, promoting accountability, service discipline, confidentiality, knowledge transfer, continuity and professional standards in all Employee Relations and Services activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications and Experience:</h4><ul><li>Bachelor s degree in Human Resources, Business Administration, Law or a related discipline; a Master s degree is preferred.</li><li>Professional certification in Human Resources such as SHRM-SCP, CIPD Level 7 or SPHR, is highly desirable.</li><li>Minimum of 10 years of progressive Human Capital experience, including at least 4 years in a managerial role covering Employee Relations, HC Operations, Payroll Management, Benefits Administration or Shared Services.</li><li>Demonstrated experience in Employee Relations case management, workplace investigations, HR operations controls, service improvement and HRMS-enabled process enhancement, preferably within a regulated financial services environment.</li><li>Strong working knowledge of Oman Labour Law, SPF requirements, employment-related statutory obligations, data privacy expectations and governance requirements relevant to Human Capital.</li><li>Excellent written and spoken Arabic and English, with the ability to prepare clear employee, governance and regulatory communications.</li></ul>

<ul><li>Leverage relevant technical knowledge and experience to contribute to the effective design, procurement and delivery of technical goods and services including Primary and Secondary electrical and instrumentation substation equipment and services.</li><li>Preventive and corrective maintenance, documentation, and maintenance management of bulk handling systems including truck unloaders, conveyor systems, stacker, mobile hoppers, and ship loader for pet coke and sulphur handling.</li><li>Develop and implement preventive, predictive and corrective maintenance plans for electrical and instrumentation systems.</li><li>Manage manpower, materials, and support automation and electrical systems such as Substation, PLCs, drives, instruments.</li><li>Maintain and update SAP based work orders, job plans and maintenance records.</li><li>Coordinate troubleshooting and root cause analysis for recurring issues on stackers, conveyors and ship loaders.</li><li>Handle operation, maintenance and troubleshooting for 11kv/440v substation with SCADA control.</li><li>Handle operation, maintenance and troubleshooting for F & G system, FACP & CACP systems.</li><li>Handle operation, maintenance, calibration & troubleshooting for field instruments, transmitters, flowmeters.</li><li>Handle operation, maintenance and troubleshooting for VFD, Siemens S7 series DCS/PLC systems.</li><li>Supervise maintenance teams during shutdowns, overhauls and emergency breakdowns.</li><li>Ensure adequate availability of spare parts, consumables and tools.</li><li>Provide comprehensive technical support to the E & I manager relevant to discipline.</li><li>Establish and maintain professional working relationship with all internal and external stakeholders for successful project delivery.</li><li>Actively contribute to planning, scoping and estimating for projects, bids and tenders.</li><li>Manage and control site documentation & safety related permit system.</li><li>Oversee day to day operation of bulk material handling systems for pet coke & sulphur.</li><li>Coordinate with operations control room and field teams to ensure smooth equipment performance.</li><li>Monitor system parameters throughput and equipment health to minimize downtime.</li><li>Ensure adherence to standard operating procedures (SOPs) and safety standards.</li><li>Ensure all operations and maintenance activities comply with Delta HSE policies and procedures.</li><li>Conduct safety risk assessments, toolbox talks and permit to work inspections.</li><li>Promote a culture of safety, housekeeping and environmental awareness among team members.</li><li>Monitor compliance to applicable industry standards, codes and regulatory requirements.</li><li>Propose ideas and take actions to improve team delivery and business needs.</li><li>Contribute to innovative and practical ways to meet business needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor of Engineering (Electrical and Electronics) with certified CEP/AEP.</li><li>Diploma in Electrical & Electronics/Instrumentation with certified CEP/AEP.</li><li>7 -10 years work experience in Port/ Plant / MEPF / Utility Maintenance.</li><li>10 -13 years work experience in Port/ Plant / MEPF / Utility Maintenance (Diploma holders).</li><li>Comprehensive knowledge of installation and operation of common Primary and Secondary electrical equipment and systems used in High Voltage Transmission or Distribution Substations.</li><li>Working understanding of project management principles.</li><li>Ability to prepare and maintain maintenance logs, calibration reports as per company and regulatory requirements.</li><li>Knowledge about fire and gas system.</li><li>Knowledge of requirements for effective scoping, sourcing, procuring and managing of suppliers and service providers.</li><li>Knowledge and understanding of applicable standards, codes and regulatory requirements.</li><li>Comprehensive knowledge of Work Health and Safety requirements.</li><li>Experience managing end to end procurement of technical goods and services with positive outcomes.</li><li>Hands-on experience with PLCs (Siemens, ABB), SCADA systems, and various industrial drives (WEG).</li><li>Experience in calibration, maintenance planning, and safety systems management.</li><li>Familiarity with communication protocols such as Profibus, Profinet, and Modbus.</li><li>Experience managing stackers, reclaimers, wagon loaders, silo and ship loader troubleshooting & maintenance.</li><li>Demonstrates learning agility and continuous improvement.</li><li>Commitment to positive Health & Safety culture.</li><li>Strong decision quality, balancing stakeholder needs, managing complexity.</li><li>Planning and prioritizing work.</li><li>Action oriented with urgency and enthusiasm.</li><li>Ensures accountability for self and others.</li><li>Effective communication and collaboration skills.</li><li>Ability to build networks and partnerships.</li><li>Instills trust through honesty, integrity, authenticity.</li><li>Manages ambiguity and situational adaptability.</li></ul>

<p>ROLE OBJECTIVE Senior Specialist SOC is responsible for advanced security event analysis, complex incident investigation, and continuous improvement of SOC detection and response capabilities. Acting as a Tier-3 analyst and technical SME, the role provides guidance to junior analysts, develops advanced use cases, and ensures that all detection mechanisms and incident workflows are optimized for accuracy, speed, and resilience. The incumbent also collaborates with threat intelligence and vulnerability management teams to build a proactive defense posture across all monitored environments.</p><p>RESPONSIBILITIES Strategic and Technical Leadership Lead advanced incident investigations across multiple security domains including network, endpoint, application, and cloud environments. Perform in-depth root cause analysis (RCA) and support major incident response and forensics as part of L3 escalation. Design and optimize detection logic and correlation rules within SIEM, SOAR, and EDR platforms. Develop automation playbooks to streamline triage and containment activities, reducing MTTD and MTTR. Conduct proactive threat hunting based on intelligence reports, behavioral analytics, and anomaly detection. Coordinate with internal and external threat intelligence sources to contextualize alerts and enhance detection maturity. Validate and integrate threat feeds and ensure enrichment of SOC alerting with contextual indicators (IOCs, TTPs, threat campaigns).</p><p>Governance and Process Management Maintain and enhance SOC playbooks, escalation matrices, and knowledge base documentation. Ensure SOC processes align with frameworks such as MITRE ATT&amp;CK, NIST CSF, and ISO 27035. Conduct post-incident reviews and lessons-learned workshops with stakeholders to drive continuous improvement. Support compliance and audit requirements through proper evidence collection and reporting. Participate in internal tabletop exercises and ensure readiness of incident response protocols.</p><p>Collaboration and Stakeholder Management Provide technical advisory support during customer escalations or executive reviews. Develop and deliver weekly/monthly SOC performance and threat trend reports to management. Support onboarding of new customers into SOC services, including configuration of log sources, connectors, and correlation logic.</p><p>People and Knowledge Development Mentor SOC Analysts (Tier-1 and Tier-2) in advanced analytical and investigative techniques. Conduct internal knowledge-sharing sessions on new threats, vulnerabilities, and emerging attack techniques. Contribute to the creation of SOC training materials and technical assessments. Support capacity building initiatives by recommending certification and skill development plans.</p><p>ROLE SPECIFICATIONS Qualification Bachelor s degree in Information Technology, Cybersecurity, or related discipline. Certification GCIA, GCIH, CEH, CHFI, CompTIA CySA+, or SANS Threat Hunting certifications preferred. Experience Minimum 5 7 years in SOC operations or incident response, with at least 2 years in Tier-3 analysis or advanced forensics. Skills SOC management, threat response, governance, customer reporting, team leadership, and service management. Competency Type Competency Proficiency level Leadership Technical Leadership Advanced Behavioural Analytical Thinking Advanced Behavioural Collaboration Advanced Core Integrity &amp; Accountability Advanced Core Operational Excellence Advanced Technical Threat Detection &amp; Hunting Advanced Technical Forensics &amp; RCA Advanced Technical SIEM/SOAR management Advanced</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Cybersecurity, or related discipline.</li><li>Certification GCIA, GCIH, CEH, CHFI, CompTIA CySA+, or SANS Threat Hunting certifications preferred.</li><li>Minimum 5 7 years in SOC operations or incident response, with at least 2 years in Tier-3 analysis or advanced forensics.</li><li>Skills SOC management, threat response, governance, customer reporting, team leadership, and service management.</li><li>Competency Type Competency Proficiency level Leadership Technical Leadership Advanced Behavioural Analytical Thinking Advanced Behavioural Collaboration Advanced Core Integrity &amp; Accountability Advanced Core Operational Excellence Advanced Technical Threat Detection &amp; Hunting Advanced Technical Forensics &amp; RCA Advanced Technical SIEM/SOAR management Advanced</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Department:</strong></p><p>BS-MLS Department</p><p><strong>Campus:</strong></p><p>College of Medicine and Health Sciences, Sohar</p><p><strong>Reporting To:</strong></p><p>Head of BS-MLS Department</p><p><strong>Job Description:</strong></p><p>Teaching &amp; Academic Duties</p><ul><li>Teach undergraduate MLS courses in: Immunology, Diagnostic Immunology, Safety and Practices, Related laboratory disciplines as required by the department</li><li>Develop and deliver lectures, practical sessions, and case-based learning activities</li><li>Supervise student laboratory training and clinical competencies</li><li>Assess student performance through OSPE, practical exams, and coursework</li></ul><p>Student Support &amp; Mentorship</p><ul><li>Provide academic advising and mentorship to students</li><li>Guide students in career pathways within laboratory sciences</li><li>Monitor student progress and support students with academic challenges</li></ul><p>Curriculum Development &amp; Quality Assurance</p><ul><li>Contribute to curriculum design, review, and enhancement</li><li>Align course outcomes with program learning outcomes (PLOs) and accreditation standards</li><li>Develop assessment tools, blueprints, and rubrics</li></ul><p>Clinical Training &amp; Coordination</p><ul><li>Coordinate clinical placements</li><li>Liaise with hospital preceptors and laboratory supervisors</li><li>Ensure clinical training aligns with competency-based education standards</li><li>Participate in evaluation of students during clinical practice rotations</li></ul><p>Research &amp; Scholarly Activities</p><ul><li>Conduct and publish research in Immunology and diagnostic Immunology, or related fields</li><li>Supervise student research projects</li><li>Engage in interdisciplinary research collaborations</li><li>Participate in grant applications and academic dissemination</li></ul><p>Professional &amp; Institutional Service</p><ul><li>Participate in departmental, college, and university committees</li><li>Contribute to CME activities, workshops, and outreach programs</li><li>Assist in organizing academic events (e.g., BMS day, research day, scientific meetings)</li><li>Support accreditation and audit processes</li></ul><p>Administrative &amp; General Duties</p><ul><li>Attend and actively participate in faculty and departmental meetings</li><li>Support exam preparation, invigilation, and grading processes</li><li>Mentor junior faculty and laboratory instructors</li><li>Perform any additional duties assigned by the Head of Department</li></ul><p><strong>Core Competencies</strong></p><ul><li>Strong analytical and problem-solving skills</li><li>Excellent communication and teaching abilities</li><li>Ability to integrate theory with clinical practice</li><li>Commitment to student-centered learning and innovation</li><li>Strong teamwork and interprofessional collaboration skills</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Professional integrity and ethical practice</li><li>Adaptability and commitment to continuous improvement</li><li>Ability to work effectively in a multicultural academic environment</li></ul><p><strong>Preferred Additional Qualifications</strong></p><ul><li>Certification in Medical Education or Health Professions Education</li><li>Specialized training in: Immunology &amp; Serology</li><li>Experience with modern serology technologies and automation systems</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Qualification:</strong></p><p>PhD in Immunology, Medical Immunology, Clinical Immunology, or related Biomedical Sciences from a recognized institution</p><p><strong>Experience:</strong></p><p>Minimum 3 years teaching experience in a recognized medical or health sciences institution.</p><p>Minimum 3 years laboratory experience in clinical immunology, serology, or diagnostic laboratories.</p><p><strong>Language Requirement:</strong></p><p>Proficiency in English is a must.</p><p><strong>Requirement /Skills:</strong></p><p>Age from :35 50</p><p>Good record of publications and scholarly activities</p><p>Candidate with academic rank and teaching background preferred</p><p></p></section>

<p>Strategic Financial Leadership</p><ul><li><p>Develop and execute the corporate financial strategy aligned with the organization's transformation and growth objectives.</p></li><li><p>Advise the CEO and Board on capital structure, profitability, investment decisions and long-term value creation.</p></li><li><p>Provide strategic financial insights to support sustainable business growth.</p></li></ul><p>Financial Planning & Performance</p><ul><li><p>Lead annual budgeting, rolling forecasts and long-range financial planning.</p></li><li><p>Deliver timely and accurate management reporting with actionable business insights.</p></li><li><p>Monitor and improve key financial performance indicators, including EBITDA, cash flow, ROCE and working capital.</p></li></ul><p>Treasury & Funding</p><ul><li><p>Manage liquidity, banking relationships and financing facilities.</p></li><li><p>Lead debt restructuring, capital raising and shareholder funding initiatives.</p></li><li><p>Optimize cash management and foreign exchange exposure.</p></li><li><p>Ensure adequate funding availability to support business operations and growth.</p></li></ul><p>Cost & Manufacturing Finance</p><ul><li><p>Develop and maintain standard costing for seafood processing operations.</p></li><li><p>Drive cost reduction, margin improvement and operational efficiency.</p></li><li><p>Monitor production yields, inventory valuation, manufacturing costs and plant performance.</p></li><li><p>Partner with Operations and Supply Chain to identify opportunities for financial and operational improvement.</p></li></ul><p>Governance, Risk & Compliance</p><ul><li><p>Ensure compliance with IFRS, tax laws, statutory requirements and corporate governance standards.</p></li><li><p>Strengthen internal controls and enterprise risk management frameworks.</p></li><li><p>Coordinate internal and external audits and ensure timely resolution of audit findings.</p></li><li><p>Ensure accurate and timely statutory financial reporting.</p></li></ul><p>Business Partnering</p><ul><li><p>Partner with Commercial, Operations, Supply Chain and Procurement functions on pricing, investments and profitability.</p></li><li><p>Evaluate new projects, export markets and capital expenditure opportunities.</p></li><li><p>Provide financial analysis and modelling to support strategic and commercial decisions.</p></li></ul><p>People Leadership & Digital Transformation</p><ul><li><p>Build, lead and develop a high-performing finance team.</p></li><li><p>Establish a strong succession pipeline and promote employee development.</p></li><li><p>Drive continuous improvement, automation and digital transformation across the finance function.</p></li><li><p>Lead the effective use and enhancement of ERP finance systems.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education & Professional Qualifications</p><ul><li><p>Bachelor's degree in Finance, Accounting, Commerce or a related discipline.</p></li><li><p>Professional qualification such as CPA, ACCA, ACA or CMA is required.</p></li><li><p>MBA or Master's degree is preferred.</p></li></ul><p>Experience</p><ul><li><p>15+ years of progressive finance experience, including at least 7 years in senior finance leadership roles.</p></li><li><p>Strong experience in strategic finance, corporate finance and financial management.</p></li><li><p>Proven experience in treasury management, funding, cash management and banking relationships.</p></li><li><p>Strong background in cost accounting, financial modelling, budgeting and forecasting.</p></li><li><p>Experience supporting manufacturing, production or capital-intensive operations.</p></li><li><p>Experience in seafood, food processing, FMCG or a similar industry is highly desirable.</p></li><li><p>Proven exposure to international or export-oriented businesses.</p></li><li><p>Experience working with ERP systems and leading finance digital transformation initiatives.</p></li><li><p>Strong experience in Board-level reporting and presenting financial insights to senior leadership and shareholders.</p></li></ul><p>Technical & Functional Competencies</p><ul><li><p>Strategic financial leadership</p></li><li><p>Corporate finance</p></li><li><p>Treasury and liquidity management</p></li><li><p>Cost accounting and manufacturing finance</p></li><li><p>Financial planning, budgeting and forecasting</p></li><li><p>Financial modelling and investment analysis</p></li><li><p>Working capital management</p></li><li><p>Risk management and internal controls</p></li><li><p>IFRS and statutory compliance</p></li><li><p>Tax and audit management</p></li><li><p>ERP and digital finance systems</p></li><li><p>Business partnering</p></li></ul><p>Leadership & Behavioural Competencies</p><ul><li><p>Strategic and commercial mindset</p></li><li><p>Strong analytical and decision-making capabilities</p></li><li><p>Excellent communication and presentation skills</p></li><li><p>Strong negotiation and stakeholder management skills</p></li><li><p>Ability to influence and advise the CEO, Board and shareholders</p></li><li><p>Strong leadership, coaching and team-building capabilities</p></li><li><p>Results-oriented and commercially focused</p></li><li><p>High level of integrity and sound professional judgment</p></li><li><p>Ability to lead transformation and manage change</p></li></ul><p>Preferred Industry & Business Exposure</p><ul><li><p>Seafood canning or processing</p></li><li><p>Food manufacturing</p></li><li><p>FMCG</p></li><li><p>Export-oriented businesses</p></li><li><p>Government-linked organizations</p></li><li><p>Capital-intensive manufacturing</p></li><li><p>Private-label and branded consumer products</p></li></ul><p>Success Profile</p><p>The successful candidate will be expected to:</p><ul><li><p>Strengthen financial governance while enabling commercial growth.</p></li><li><p>Improve profitability through disciplined cost and performance management.</p></li><li><p>Maintain strong liquidity and funding capacity.</p></li><li><p>Support international expansion through robust financial planning and analysis.</p></li><li><p>Provide trusted and commercially focused advice to the CEO, Board and shareholders.</p></li><li><p>Build a high-performing, digitally enabled finance function that supports operational excellence and long-term growth.</p></li></ul>

<p><b>Job Purpos</b>e To support the management of life insurance underwriting and operations by assisting in supervising the team, ensuring efficient processing of group and individual life business, quotations, endorsements, and service requests, and maintaining high standards of accuracy, compliance, and customer service. The role supports the development of team members, ensures adherence to regulatory and internal requirements, contributes to system implementation initiatives, and drives the achievement of business objectives and portfolio profitability through effective coordination, reporting and operational excellence. Also support the Life Underwriting function by assessing and evaluating life insurance applications, ensuring sound risk selection in accordance with underwriting guidelines, regulatory requirements, and company policies. The role also assists in managing underwriting operations, mentoring junior executives and underwriters, improving underwriting processes, and contributing to the achievement of the company's risk and business objectives.</p><p><b>Duties &amp; Responsibilities</b></p><p>Underwriting Responsibilities</p><ul><li>Evaluate life insurance applications for Individual and Group life and determine appropriate underwriting decisions within delegated authority limits.</li><li>Assess medical, financial, occupational, and lifestyle risks using underwriting guidelines and risk assessment tools.</li><li>Review medical reports, laboratory results, financial documents, and other supporting information required for underwriting decisions.</li><li>Determine premium ratings, exclusions, policy terms, postponements, or declines based on assessed risk.</li><li>Ensure consistency and accuracy in underwriting decisions while maintaining service standards and turnaround times.</li><li>Liaise with medical professionals, reinsurers, brokers, agents, and internal stakeholders for additional information and complex case assessments.</li><li>Prepare and present facultative reinsurance submissions for cases exceeding retention limits.</li><li>Maintain underwriting records and documentation in compliance with regulatory and audit requirements.</li><li>Monitor early claims experience and underwriting quality indicators to identify trends and potential risks.</li></ul><p>Operational &amp; Supervisory Responsibilities</p><ul><li>Support the Manager in overseeing day to day underwriting operations.</li><li>Review and approve underwriting decisions made by junior underwriters within delegated authority levels.</li><li>Provide technical guidance, coaching, and mentoring to underwriting staff.</li><li>Assist in workload allocation and monitoring productivity to ensure service level agreements (SLAs) are achieved.</li><li>Participate in developing and updating underwriting manuals, guidelines, and standard operating procedures.</li><li>Support underwriting audits and ensure compliance with internal controls and regulatory requirements.</li><li>Collaborate with Sales, Customer Service, Claims, and Operations teams to resolve underwriting-related issues.</li><li>Review and process life quotations, endorsements, and renewals, ensuring timely and accurate delivery aligned with business requirements.</li><li>Monitor and support credit life underwriting activities to maintain efficiency and consistency.</li><li>Ensure all underwriting and operational transactions comply with company policies, regulatory standards, and KYC/AML requirements.</li><li>Support the implementation and enhancement of the Life core system and digital initiatives in coordination with IT and relevant stakeholders.</li><li>Address and resolve customer, bank, and broker inquiries and complaints promptly and professionally.</li><li>Maintain service excellence by adhering to turnaround times (TAT) for underwriting decisions, quotations, and customer requests.</li><li>Prepare and submit periodic operational, underwriting, and performance reports to management within agreed timelines.</li><li>Support the development of team members through coaching, training, and performance feedback.</li><li>Ensure accuracy in all processes and minimize operational errors and delays.</li><li>Support audit processes and ensure readiness by maintaining proper documentation and adherence to internal controls.</li></ul><p>Strategic &amp; Process Improvement Responsibilities</p><ul><li>Identify opportunities to improve underwriting efficiency and customer experience.</li><li>Assist in implementing underwriting automation, digital underwriting, Life system and process enhancement initiatives.</li><li>Analyze underwriting trends, portfolio performance, and risk indicators to support management reporting.</li><li>Contribute to product development and pricing discussions by providing underwriting insights and risk assessments.</li><li>Support implementation of regulatory changes and industry best practices in underwriting operations.</li><li>Any other tasks as assigned</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in a related field.</li><li>Professional insurance qualification (CERT CII or equivalent) is mandatory</li><li>Minimum 5 years of experience in life insurance underwriting or operations.</li><li>Strong knowledge of life insurance products, underwriting principles, reinsurance, and compliance requirements.</li><li>Prior supervisory or team-management experience is an advantage.</li></ul><p>Competencies</p><ul><li>Technical Knowledge</li><li>Leadership &amp; People Management</li><li>Attention to Detail &amp; Accuracy</li><li>Analytical &amp; Problem-Solving</li><li>Communication &amp; Interpersonal Skills</li><li>Customer Focus</li><li>Compliance &amp; Risk Awareness</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide. Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services. In Oman, Siemens Mobility is delivering the signaling, telecom, and power supply systems for the 303 km Abu Dhabi-Sohar railway, which marks the first cross-country railway network in the Middle East, connecting the UAE and Oman. Today, we are recruiting for a Fresh Graduate Engineer to join our team in Oman. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility. What Are My Responsibilities? Assist senior engineers with installation, inspection, testing, and commissioning activities across assigned railway project activities. Support site surveys, inspections, measurements, and technical assessments as required. Assist with troubleshooting activities and support the identification and resolution of technical issues under the guidance of experienced engineers. Support the preparation, review, and maintenance of technical documentation, installation records, inspection reports, and project documentation. Read and interpret basic engineering drawings, technical specifications, and installation procedures. Follow approved project procedures, HSE requirements, safety regulations, and quality standards during all site activities. Coordinate with engineers, supervisors, technicians, and other project teams to complete assigned activities effectively and on schedule. Participate in site meetings, technical discussions, and project activities to gain practical knowledge of railway engineering and project execution. Apply engineering principles and develop practical knowledge of railway signalling and infrastructure systems under the guidance of senior engineers. What Do I Need to Qualify for This Job? Bachelor’s degree in Electrical Engineering or Mechanical Engineering . Fresh graduates or candidates with up to 1 year of professional experience are welcome to apply. Strong willingness to learn and develop technical and practical engineering skills. Basic knowledge of engineering drawings, technical documentation, and engineering principles . Good communication, teamwork, and interpersonal skills. Proactive approach with the ability to work effectively under the guidance of senior engineers and supervisors. Strong commitment to safety, quality, and compliance with project procedures. Ability and willingness to work on project sites and participate in installation, testing, and commissioning activities. Preferably based in or willing to relocate to Sohar or Al Buraimi, Oman . Fluent in written and spoken English . Career Development Opportunity Initial engagement as an Intern/Trainee Engineer , providing structured exposure to railway engineering and project execution. Opportunity to develop practical experience in engineering, installation, testing, commissioning, and troubleshooting activities. Potential transition to a permanent employment opportunity based on performance, technical capability, aptitude, and business requirements. What else do I need to know? This role provides an opportunity to gain practical experience in a major railway project while working alongside experienced engineers and multidisciplinary project teams. The position is site-based and may require travel between project locations in Oman. As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate—all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of society. Therefore, we value candidates who reflect the diversity that we enjoy in our company. Please find more information at www.siemens.com . We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.</span> </div>

<p>Role Purpose: Lead Omantel's customer-facing digital estate the Customer Experience Platform (CEP), web and portals, conversational channels, and self-care machines as the primary way customers discover, buy, pay, and manage their subscriptions. Deliver flawless core telecom journeys across B2C, B2B, and B2X, converting assisted volume into digital and growing in-channel revenue. Grow lifestyle capability on the CEP by deploying and commercializing contracted partnerships, extending it from a self-care utility into a daily engagement destination, and proving the value of both layers through frequency, stickiness, and lifetime value.</p><p>Position Information Unit: CCCO Division: Digital Growth Location: Muscat Grade: L2 Line Manager: General Manager Digital Growth</p><p>Key Accountabilities</p><ul><li>Lead Omantel s digital channel strategy and roadmap across the CEP (Customer Experience Platform), web and portals, conversational channels, and self Service machines, sequencing core telecom excellence as the priority and lifestyle expansion as a deliberate adjacency.</li><li>Drive the digital channels roadmap in alignment with Omantel's commercial, customer experience, digital transformation, and revenue growth priorities.</li><li>Act as business owner of the CEP, Omantel's primary digital engagement, self-service, and revenue-generating channel, holding backlog priority, release planning, and acceptance of delivered functionality, and upholding full Arabic and English parity, and accessibility standards.</li><li>Own and continuously enhance end-to-end telecom digital journeys across mobile, fixed, broadband, prepaid and postpaid, recharge, bill payment, subscriptions, service requests, complaints, and account management serving B2C, B2B, and B2X customers through seamless sales, servicing, and support.</li><li>Build lifestyle capability on the CEP (Customer Experience Platform) through partnerships across verticals extending the platform beyond core connectivity into daily customer engagement.</li><li>Deliver the digital revenue target through core in channel sales, payments and e-commerce owning the funnel end to end and optimizing conversion at every step.</li><li>Expand digital self-service capability to reduce dependency on traditional channels, retail, contact centers, and assisted channels, and deliver the agreed digital to assisted interaction ratio by segment.</li><li>Ensure digital channel stability, availability, reliability, and performance through proactive monitoring, incident management, and business continuity readiness, including partner dependent services.</li><li>Establish governance for demand management, prioritization, release planning, UAT, production readiness, and post launch performance tracking.</li><li>Partner with the Emerging Technology team to introduce AI, automation, personalization, analytics, and innovative capabilities into customer-facing channels.</li><li>Use analytics, customer feedback (Voice of the Customer), complaints, app reviews, and journey insight to identify pain points and drive improvement, making experimentation routine, and define and monitor KPIs across core telecom performance and lifestyle engagement to show how the two reinforce each other in driving frequency of use, stickiness, and customer lifetime value.</li><li>Collaborate with Technology, CX, Commercial, Enterprise, Marketing, Operations, Retail, Care, Legal, Compliance, and Product teams to deliver integrated digital solutions.</li><li>Manage the channel technology and agency vendor portfolio and own the digital channels OPEX and CAPEX budget, ensuring compliance with telecom regulation, consumer protection, data privacy and consent, PDPL (Oman s Personal Data Protection Law), and information security.</li><li>Build and lead a high-performing digital channels team, fostering a customer centric, data led, performance driven, and innovation focused culture, and supporting Omanisation and national talent development through hiring, capability building, and succession planning.</li></ul><p>Key Competencies</p><p>Leadership</p><ul><li>Align teams around digital channel strategy and priorities.</li><li>Lead change, innovation, and continuous improvement.</li><li>Make clear decisions and resolve conflicts effectively.</li><li>Develop team capability through coaching and empowerment.</li></ul><p>Behavioral</p><ul><li>Champion the customer, defending journey quality and experience standards under delivery and commercial pressure.</li><li>Drive results with strong ownership and accountability.</li><li>Make timely, data-informed decisions.</li><li>Demonstrate ethics, compliance, and responsible governance.</li><li>Build strong relationships with stakeholders, vendors, and partners, and manage commercial performance against agreed terms.</li></ul><p>Technical</p><ul><li>Own and optimize telecom digital journeys across self-service, conversational, e-commerce, and self-care machine channels.</li><li>Improve customer experience through analytics, experimentation, feedback, and journey insight.</li><li>Drive digital sales, conversion, transaction success, and revenue contribution.</li><li>Manage roadmap, requirements, UAT, releases, and continuous enhancements.</li><li>Enable partner and lifestyle propositions on the platform through integration readiness, onboarding, and in-channel commercial performance.</li></ul><p><strong>Desired Candidate Profile</strong></p>Minimum role requirements: Bachelor in relevant discipline Professional certification in the field is preferable 8 years of relevant experience &amp; at least 3 years in a managerial position