وظائف تقنية المعلومات في سلطنة عمان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>HIRING: IT Auditor Leading Bank (Muscat, Oman) On behalf of our client, who is one of the leading banks in Muscat, we are inviting applications from qualified Omani professionals for the position of IT Auditor.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong knowledge of IT systems, cybersecurity, and internal controls</li><li>Experience in conducting IT audits, risk assessments, and compliance reviews</li><li>Ability to identify control gaps, recommend improvements, and prepare audit reports</li><li>Excellent analytical, communication, and problem-solving skills</li></ul><p>Academic Qualification:</p><ul><li>Bachelor s degree in Information Technology, Computer Science, Accounting, or a related field</li><li>Professional certifications preferred: CISA, CIA, CISM, or equivalent</li></ul><p>Experience:</p><ul><li>3 5 years of relevant experience in IT audit, information security, or risk management</li><li>Experience with audit tools and data analysis software will be an advantage</li></ul><p></p></section>

<p><b>JOB PURPOSE</b></p> <p>The IT &amp; Digitalization Manager is responsible for leading the plant's information technology infrastructure, operational technology (OT), cybersecurity, industrial automation integration, and digital transformation initiatives within budgeted costs and timelines. The role ensures reliable, secure, and efficient operation of all IT and digital systems supporting mining, crushing, grinding, flotation, filtration, tailings management, maintenance, laboratory, security and business operations.Develop and execute the plant digitalization roadmap and identify opportunities for process optimization using digital technologies by promoting a data-driven culture across departments.</p> <p> </p> <p><b><br></b></p><p><b>MAIN TASKS, DUTIES AND RESPONSIBILITIES</b></p> <p>IT STRATEGY &amp; OPERATIONS</p> <p> Plan, organize, control, and evaluate the Company's IT and electronic data operations.</p> <p> Ensure high availability and reliability of mission-critical systems</p> <p> Manage IT service providers and external vendors</p> <p> Analyze technology requirements and develop functional specifications, conducting comparative analysis and competitive bidding where necessary.</p> <p> Identify problematic areas and implement strategic solutions in a timely manner.</p> <p> Act in alignment with user needs and system functionality to contribute to organizational policy.</p> <p> Demonstrate the ability to bring the benefits of IT to solve business issues while managing associated costs and risks.</p> <p> Support and integrate OT systems (SCADA, DCS, PLC, Process historians, Instrument communications)</p> <p>INFRASTRUCTURE &amp; SYSTEMS MANAGEMENT</p> <p> Manage the acquisition, installation, and maintenance of the organization s local area network hardware and software.</p> <p> Implement, administer, and maintain databases, enterprise systems and cloud services.</p> <p> Perform routine preventive maintenance on hardware and software.</p> <p> Manage technology inventory, including procurement and disposal.</p> <p> Ensure compliance with all software licensing agreements.</p> <p> Maintain technology documents and certificates, including product registrations, SSL certificates, maintenance agreements, and service contracts, ensuring they are evaluated, updated, and processed on time.</p> <p>INFORMATION &amp; CYBER SECURITY</p> <p> Ensure the security of data, network access, and backup systems.</p> <p> Preserve Company assets, information security, and control structures.</p> <p> Develop and maintain IT/OT cybersecurity framework and lead cyber incident response and recovery activities.</p> <p> Ensure the availability, continuity, and security of data and information pertaining to the organization.</p> <p> Prepare, maintain, and regularly test a technology disaster recovery plan.</p> <p> Maintain OT network security and system availability and Lead incident response and disaster recovery planning</p> <p> Conduct cybersecurity risk assessments and audits</p> <p>DIGITAL TRANSFORMATION &amp; ANALYTICS</p> <p> Develop and execute the digital transformation roadmap aligned with business objectives. </p> <p> Lead implementation of Industry 4.0 technologies including IoT, AI, Machine Learning, Digital Twins, and Smart Mining solutions. </p> <p> Establish enterprise data governance and reporting standards. </p> <p> Drive adoption of Power BI, Microsoft Fabric, and advanced analytics platforms. </p> <p> Identify opportunities to improve plant throughput, recovery, equipment reliability, and energy efficiency through digital technologies. </p> <p> Support predictive maintenance and condition monitoring initiatives.</p> <p>PEOPLE &amp; STAKEHOLDER MANAGEMENT</p> <p> Manage IT staff by training and coaching employees, communicating job expectations, and appraising performance.</p> <p> Assist staff in understanding and using technology; conduct regular staff technology presentations and training sessions.</p> <p> Communicate effectively with, and understand the needs of, non-technical internal clients.</p> <p>GOVERNANCE &amp; DOCUMENTATION</p> <p> Maintain the technology policies, standards, and procedures manual, along with related technology checklists.</p> <p> </p> <p>MINIMUM QUALIFICATIONS</p> <p>Education: </p> <p> Bachelor s degree in information technology or a related field required.</p> <p> Master s degree in information technology or related field is an added advantage</p> <p>Certifications (Preferred): </p> <p> Relevant professional certification in IT (CISSP, CISM, CAP, ITIL, Azure Solutions Architect Expert, Power BI Data Analyst are desirable.</p> <p>Experience:</p> <p> Minimum 10 years of experience in a similar role is required and 5 years in leadership role</p> <p> Good knowledge of managing ERP systems.</p> <p> Demonstrated ability to bring the benefits of IT to solve business issues while managing costs and risks.</p> <p>Technical Skills: </p> <p> Computer hardware and software systems and programs.</p> <p> Computer networks, network administration, and network installation.</p> <p> Computer troubleshooting and technology integration.</p> <p> Excellent experience in VMware, network, firewall, and backup solutions.</p> <p> Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business.</p> <p> Understanding of existing and emerging technologies and system integration.</p> <p> Business Understanding: This position requires a high level of business understanding.</p> <p>Soft Skills: </p> <p> Strong people management skills, including training, coaching, and performance management.</p> <p> Strong organizational skills, with the ability to manage central Information System resources and applications and coordinate departmental/divisional resources and initiatives.</p> <p> Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.</p> <p> Strong project management skills planning, prioritizing, and administering work.</p> <p> Fluency in English, with excellent written and verbal communication skills.</p> <p> </p> <p> </p> <p> </p>

<p>Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS &amp; Facility as owner of IT Operations standards &amp; solutions for OQ8, through: </p><p>Lead the Help Desk and End User Support </p><p>Lead the IT Service Management </p><p>Lead the IT Infrastructure &amp; Cloud </p><p>Lead IT Back office &amp; Demand </p><p>Lead SAP support services </p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives. Main Accountabilities:</p><p>Manage day-to-day IT operation services </p><p>Ensure that transitioned services have been developed to meet Operational and Service Level Requirements </p><p>Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs </p><p>Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services) </p><p>Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8 </p><p>Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered </p><p>Plan and oversee the successful roll-out of IDS service changes into the live environment </p><p>Ensure Configuration Items are identified, accounted, reported, verified and audited. </p><p>Manage and support live application &amp; database technical environment on a day-to-day basis </p><p>Implementation, operational management and ownership of all technical security areas </p><p>Enforce information security procedures &amp; compliance across IT systems &amp; services </p><p>Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster </p><p>Oversee the successful roll-out of IT operations projects </p><p>Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues. </p><p>Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions. </p><p>Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture. </p><p>Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance. </p><p>Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption </p><p>Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery. </p><p>Key interactions </p><p>Internal: all OQ8 Functions </p><p>External: Staffing specialized Contractors, Vendors &amp; Suppliers Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.</p><p><strong>Desired Candidate Profile</strong></p><p>Education requirements Bachelor s degree in IT, computer science, Engineering or relent field. Background and experience Competencies and skills </p><p>14 years of relevant experience </p><p>Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry) </p><p>Experience of leading cross functional teams delivering IT service and managing IT service </p><p>Experience of working with multiple third-party vendors </p><p>Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.) </p><p>Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services. </p><p>Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment. </p><p>Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable. </p><p>Soft &amp; Leadership: </p><p>People Leadership / People Management </p><p>Effective communication and interpersonal skills </p><p>A highly analytical and strategic thinker </p><p>Ability to manage and direct activities of others in a multi-project environment </p><p>Ability to build, maintain and extend relationships across the organization </p><p>A strong entrepreneurial flair and commercial acumen </p><p>Ability to perform business and process analysis </p><p>Understanding and experience in administration of large scale networks </p><p>Excellent problem-solving, Analytical and organisational skills </p><p>Technical: </p><p>Proficiency in M/S Office. </p><p>Projects management </p><p>QA / QC Knowledge. </p><p>Contract Administration (Development / Review). </p><p>Structured System Analysis, System Design </p><p>HP networks, Cisco networks. </p><p>Strong knowledge of Data Centre &amp; advanced technical infrastructure skills </p><p>Excellent Project management skills </p><p>Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy </p><p>SAP AMS Vendor Management &amp; SLA Governance </p><p>Budget Planning, Financial Control &amp; Cost Management </p><p>Procurement, Contract &amp; Commercial Management </p><p>Demand Management &amp; Portfolio Governance </p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.</p><p>Job Title: ICT Projects Business Analyst Reports To: ICT Projects Manager / IT Manager</p><p>Number of Vacancies: 2 Positions Salary Range: OMR PHONE_NUMBER per month Work Location: All Governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)</p><p>The ICT Projects Business Analyst is responsible for supporting the planning, analysis, and implementation of ICT projects by gathering business requirements, analyzing business processes, and coordinating with stakeholders to ensure that technology solutions align with organizational objectives. The role supports successful project delivery through effective communication, documentation, and business analysis activities.</p><p>Key Responsibilities</p><ul><li>Gather, analyze, and document business and functional requirements for ICT projects.</li><li>Work closely with business users to understand operational needs and recommend appropriate technology solutions.</li><li>Assist in preparing Business Requirement Documents (BRDs), Functional Specifications, process flows, and user stories.</li><li>Support project planning, implementation, testing, and deployment activities.</li><li>Coordinate with project managers, technical teams, vendors, and business stakeholders throughout the project lifecycle.</li><li>Participate in User Acceptance Testing (UAT) and ensure that business requirements are successfully delivered.</li><li>Analyze existing business processes and identify opportunities for process improvement and digital transformation.</li><li>Monitor project progress and assist in tracking project deliverables, milestones, and risks.</li><li>Prepare project documentation, meeting minutes, reports, and presentations.</li><li>Support change management activities, user training, and post-implementation support.</li><li>Ensure project documentation is maintained and updated throughout the project lifecycle.</li><li>Perform any other duties assigned by management within the scope of the role.</li></ul><p>Qualifications</p><p>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</p><p>Experience</p><p>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</p><p>Technical Skills</p><ul><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li></ul><p>Soft Skills</p><ul><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li></ul><p>Working Conditions</p><p>Office-based work environment. Regular coordination with ICT teams, business departments, vendors, and project stakeholders. May occasionally support project implementations, workshops, testing activities, and business meetings as required.</p><p>Application Note : The applicant must be a job seeker. The applicant must be an Omani national. For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement. The applicant must not have previously benefited from any training program funded by either the public or private sector. The applicant must have no more than three (3) years of work experience. The applicant must not be more than 38 years of age The closing date is 3rd August 2026.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Practical Experience: 0 (No prior work experience required) Fresh graduates are welcome to apply.</li><li>Basic understanding of Business Analysis principles and methodologies.</li><li>Familiarity with ICT project lifecycle and project management concepts.</li><li>Basic knowledge of business process mapping and process improvement techniques.</li><li>Understanding of Software Development Life Cycle (SDLC) is an advantage.</li><li>Familiarity with Microsoft Office applications, especially Excel, Word, PowerPoint, and Visio.</li><li>Basic knowledge of project management tools such as Microsoft Project, Jira, or similar platforms is an advantage.</li><li>Strong analytical, documentation, and reporting skills.</li><li>Strong analytical and critical thinking skills.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Good problem-solving and decision-making abilities.</li><li>Strong organizational and time management skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Attention to detail and commitment to quality.</li><li>Willingness to learn and adapt to changing business and technology environments.</li><li>The applicant must be a job seeker.</li><li>The applicant must be an Omani national.</li><li>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</li><li>The applicant must not have previously benefited from any training program funded by either the public or private sector.</li><li>The applicant must have no more than three (3) years of work experience.</li><li>The applicant must not be more than 38 years of age</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play.&nbsp;</span></span></p><br><p><span><span>Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.</span></span></p><br><p><span><span><strong>WHAT WILL I ACTUALLY BE DOING?</strong></span></span></p><br><p><span><span>The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.</span></span></p><br><p><span><span>If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.</span></span></p><br><p><span><span><strong>Regarding the role and responsibilities, you will need to perform the followings:</strong></span></span></p><br><p><span><span>The IT Manager at voco Muscat Al Mouj is responsible for the effective operation, maintenance, and security of all hotel technology systems and infrastructure. This includes managing network and server systems, supporting hotel operations with technology solutions, ensuring data security, and aligning IT practices with IHG’s corporate standards and local regulatory requirements. The IT Manager also provides timely technical support to hotel colleagues and ensures that all IT systems are optimized to deliver an exceptional guest and colleague experience.</span></span></p><br><span><span>• </span></span><span><span>Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.</span></span><br><span><span>• </span></span><span><span>Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.</span></span><br><span><span>• </span></span><span><span>Oversee server management, data backups, disaster recovery procedures, and business continuity planning.</span></span><br><span><span>• </span></span><span><span>Ensure compliance with IHG’s information security policies and IT brand standards.</span></span><br><span><span>• </span></span><span><span>Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.</span></span><br><span><span>• </span></span><span><span>Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).</span></span><br><span><span>• </span></span><span><span>Coordinate regular security audits, system patches, and software updates.</span></span><br><span><span>• </span></span><span><span>Provide first-line IT support to hotel colleagues for hardware, software, and application issues.</span></span><br><span><span>• </span></span><span><span>Ensure timely resolution of technical issues with minimal disruption to hotel operations.</span></span><br><span><span>• </span></span><span><span>Manage IT helpdesk processes and maintain accurate incident logs and documentation.</span></span><br><span><span>• </span></span><span><span>Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.</span></span><br><span><span>• </span></span><span><span>Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.</span></span><br><span><span>• </span></span><span><span>Negotiate service contracts and manage performance of third-party providers.</span></span><br><span><span>• </span></span><span><span>Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.</span></span><br><span><span>• </span></span><span><span>Collaborate with other departments to understand operational needs and recommend technology-driven solutions.</span></span><br><span><span>• </span></span><span><span>Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.</span></span><br><p><span><span><strong>WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?</strong></span></span></p><br><span><span>• </span></span><span><span>Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></span><br><span><span>• </span></span><span><span>Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.</span></span><br><span><span>• </span></span><span><span>Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).</span></span><br><span><span>• </span></span><span><span>Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.</span></span><br><span><span>• </span></span><span><span>Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.</span></span><br><span><span>• </span></span><span><span>Strong analytical, problem-solving, and communication skills.</span></span><br><span><span>• </span></span><span><span>IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable.</span></span><br><p><span><span><strong>HOW DO I DELIVER THIS?</strong></span></span></p><br><p><span><span>The idea of a Host in a hotel in itself is not unusual. The idea that <strong>Everyone’s a Host</strong> is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.</span></span></p><br><p><span><span><strong>Be Thoughtful</strong> – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.</span></span></p><br><p><span><span><strong>Be Natural</strong> – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.</span></span></p><br><p><span><span><strong>Make It Memorable</strong> – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.</span></span></p><br><p><span><span>The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.</span></span></p><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. To take primary responsibility for the coordination, administration and teaching of one or more IT courses per semester. 2. To deliver high quality IT teaching to students at post-secondary and undergraduate level. 3. To prepare the course outline, assessments and the assignments for the course. 4. To evaluate the effectiveness of the course/s that s/he coordinates at the end of the semester. 5. To identify best and innovative practice in IT education, learning and teaching and build it into personal teaching practice 6. To serve as academic advisor to those students assigned to him/her 7. To serve on various committees and working groups within the college when requested to do so by his/her Head of Department, the Vice Dean or the Dean. 8. To assist in the teaching of a course supervised by another faculty member when requested to do so by the Head of Department. 9. To maintain regular attendance record of students. 10. To mentor and supervise the Teaching Assistant/s and new faculty assigned to him/her by the Head of Department. 11. To contribute actively to initiatives which identify new and best practice in teaching and learning and promote it across the College. 12. To ensure that professional practice insights and materials are built into the curriculum 13. To take lead responsibility for a program area, subject or course, as required. 14. To enhance student experience and outcomes. 15. To discharge proctoring duties assigned by the Exam Office/ Head of the Department 16. To perform any other tasks assigned by the HOD, Dean or Vice Dean.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Minimum Qualification:</h2><p>Bachelor s degree in computing science or information technology</p><p>IELTS score of 6.0 or above.</p><h2>Experience:</h2><p>1- 5 Years</p><h2>Language Requirement:</h2><p>Proficiency in English is a must.</p><h2>Requirement /Skills:</h2><p>A minimum of 2 years of experience in teaching IT at the tertiary level.</p><p></p></section>

<p><h4>Job identification</h4> <p>33907</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/29/2026 11:26 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 11:26 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an IT Operations Officer to own the corporate IT environment: end-user devices, productivity systems, identity management, IT support, and corporate cybersecurity hygiene.</p> <p>This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.</p> <h4>What the role covers</h4> <ul> <li>Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register</li> <li>Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing</li> <li>Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process</li> <li>First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed</li> <li>Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training</li> <li>Managing corporate IT vendor relationships, service contracts, and the IT contract register</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least five years in an IT operations, IT administration, or end-user computing role</li> <li>Demonstrated experience administering M365 or equivalent productivity suites</li> <li>Working knowledge of identity management, MDM, and endpoint security</li> <li>Fluent in English; working Arabic preferred</li> <li>Microsoft, CompTIA, or equivalent certifications are an advantage</li> <li>Familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small-firm or regulated environment is also advantageous</li> </ul> <h4>What this is</h4> <p>This is a founding-team role. The corporate IT environment is being built now, and the person in this role will set it up properly from the start. If you are self-sufficient, security-conscious, and want to own your environment rather than operate within one someone else built, this is worth a conversation.</p></p><p></p>

<p>The Team Leader, IT Network &amp; Infrastructure is responsible for leading and governing IT Infrastructure, IT Network, and IT Service Desk functions, ensuring secure, reliable, and high-performing enterprise IT services across on-premises, cloud, and hybrid environments. The role drives availability, scalability, and disaster recovery readiness while ensuring efficient end-user support, seamless connectivity, and continuity of business-critical operations.</p><p>The position will act in accordance with the OQ8 s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government &amp; other legal justifications, and best international practices in consonance with national objectives.</p><p>Infrastructure &amp; Cloud:</p><ul><li>Lead the architecture, design, and operations of enterprise infrastructure across on-premises, cloud, and hybrid environments, ensuring scalability, security, high availability, and disaster recovery readiness.</li></ul><p>Identity &amp; Security:</p><ul><li>Oversee identity and access management (AD, Azure AD/Entra ID), ensuring secure, compliant access control and governance across all platforms.</li></ul><p>Virtualization &amp; Data Center:</p><ul><li>Manage compute, virtualization (VMware), storage, and data center technologies, including capacity planning, lifecycle management, and performance optimization.</li></ul><p>Backup &amp; Disaster Recovery:</p><ul><li>Ensure robust backup, recovery, and disaster recovery capabilities aligned with RPO/RTO targets, including regular testing and compliance with regulatory requirements.</li></ul><p>Networking:</p><ul><li>Oversee enterprise network infrastructure, ensuring resilient, secure, and high-performing connectivity across all environments.</li></ul><p>Operating Systems &amp; Platforms:</p><ul><li>Manage Windows and Linux environments, supporting performance, patching, and hybrid platforms including containers where applicable.</li></ul><p>Service Desk &amp; IT Operations:</p><ul><li>Lead IT Service Desk operations, ensuring efficient incident and request management, high service quality, SLA compliance, and a strong end-user experience.</li></ul><p>Governance &amp; Vendor Management:</p><ul><li>Act as the technical escalation point, manage vendors and service providers, define SLAs and operational models, and ensure successful delivery of infrastructure initiatives.</li></ul>Key interactions<ul><li>Internal: Corporate Services and all OQ8 Functions</li><li>External: Staffing specialized Contractors, Vendors &amp; Suppliers</li></ul>Notable Working Conditions. Office environment, intensive computer screen use, sporadic visits to operation site.<p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 10+ years in IT infrastructure within large enterprise setup. Experience in Oil &amp; Gas sector is good to have, or relevant Field</li><li>5+ years in a senior/lead role covering data centre, cloud/hybrid, identity, networking, virtualization, storage, and HA/DR ready environments.</li><li>Proven experience designing and operating highly available, resilient infrastructure aligned to RPO/RTO targets.</li><li>Hands on expertise in Microsoft AD/Azure AD, VMware, Azure IaaS, SAN/NAS/Tape, Networking, Windows &amp; Linux, and Enterprise Backup.</li><li>Experience leading teams, managing multiple vendors, and supporting 24 7 mission critical services.</li><li>IT Service Management Experience(ITIL-based): Applying basic ITIL processes (incident, request, change), to managing service performance and SLAs, and ultimately leading and optimizing end-to-end IT service delivery aligned with business objectives.</li><li>Strong people leadership and team management capability.</li><li>Clear, confident communication and stakeholder engagement across technical and business teams.</li><li>Strategic and analytical thinker with sound commercial awareness.</li><li>Ability to lead multiple initiatives in complex, 24 7 operational environments.</li><li>Strength in relationship building, cross functional collaboration, and vendor interaction.</li><li>Effective business and process analysis translating requirements into infrastructure outcomes.</li><li>Excellent problem solving, organization, and decision making skills under pressure.</li><li>Strategic leadership</li><li>Strong in Building IT infrastructure.</li><li>High availability and disaster recovery mindset.</li><li>Strong analytical and problem-solving ability.</li><li>Ability to operate in complex enterprise and shared services environments.</li><li>Excellent communication and stakeholder engagement.</li><li>Infrastructure project delivery and execution (planning, coordination, delivery).</li><li>Structured systems analysis and infrastructure design.</li><li>Data centre and advanced infrastructure technical depth.</li><li>Contract and vendor management (review, governance, delivery oversight).</li><li>Quality driven execution with adherence to IT best practices and accuracy.</li></ul>

<p><h4>Description</h4> <p>The opportunity</p> <p>A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an IT Operations Officer to own the corporate IT environment: end-user devices, productivity systems, identity management, IT support, and corporate cybersecurity hygiene.</p> <p>This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.</p> <h4>What the role covers</h4> <ul> <li>Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register</li> <li>Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing</li> <li>Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process</li> <li>First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed</li> <li>Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training</li> <li>Managing corporate IT vendor relationships, service contracts, and the IT contract register</li> </ul> <h4>Requirements</h4> <p>Who we are looking for</p> <ul> <li>At least five years in an IT operations, IT administration, or end-user computing role</li> <li>Demonstrated experience administering M365 or equivalent productivity suites</li> <li>Working knowledge of identity management, MDM, and endpoint security</li> <li>Fluent in English; working Arabic preferred</li> <li>Microsoft, CompTIA, or equivalent certifications are an advantage</li> <li>Familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small-firm or regulated environment is also advantageous</li> </ul> <h4>What this is</h4> <p>This is a founding-team role. The corporate IT environment is being built now, and the person in this role will set it up properly from the start. If you are self-sufficient, security-conscious, and want to own your environment rather than operate within one someone else built, this is worth a conversation.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>About FingTap Solutions</b><br>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.<br><b>Role Overview</b><br>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.<br><b>Key Responsibilities</b><br><b>Hardware &amp; Data Center Setup:</b> Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.<br><b>Network &amp; Infrastructure Support:</b> Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.<br><b>Diagnostics &amp; Maintenance:</b> Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.<br><b>Vendor &amp; Project Coordination:</b> Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.<br><b>Documentation:</b> Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.<br> <br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title<span > </span>IT Project Manager</p><p>Job Country<span > </span>Oman</p><p>Zone<span > </span>Masqat</p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>IT Application Officer should be able to develop, manage, and troubleshoot computer programs. They identify and analyze IT problems and needs for the company and develop individual programs that make up software and assemble those programs in a way that meets company needs. Moreover, ensure computer applications run smoothly, troubleshoot issues, fix bugs, create new applications as well as training new users on how to use applications effectively. Additionally, he/she will be responsible for maintaining and updating application software, as well as developing new applications to meet the needs of our users.</span></span></p><br><p><span><span>The primary responsibility of an IT Application officert is to design, develop, test, deploy, maintain, and support IT applications and software systems that meet the needs of the organization.</span></span></p><br><p><span><span>He/she must use his/her technical knowledge and expertise to ensure the applications are operating correctly and are kept up to date. Additionally, he/she must have strong problem-solving skills to troubleshoot any IT issues that may arise and must be able to interact effectively with other IT personnel, all stakeholders, and end-users</span></span><span><span>.</span></span></p><br><p><b><span><span>Day-To-Day Operations</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Recommending improvements to existing applications or assisting in designing new applications to meet specific business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Communicating with clients to clarify requirements and ensure satisfaction with results.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assisting in designing and developing new applications based on client needs and preferences.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Coordinating with IT support team to troubleshoot technical issues with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Preparing proposals for new software development projects, including identifying potential clients and creating detailed sales presentations.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Providing technical support and troubleshooting problems with existing applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Working with clients to design custom applications to meet their unique business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Performing quality assurance testing on new applications to ensure they meet industry standards for functionality and usability.</span></span></p><br><p><b><span><span>Responsibilities</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Serve as the primary point of contact for assigned applications, providing Tiers 2 and 3 support</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Respond to user tickets and inquiries in a timely and professional manner.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Diagnosing and troubleshoot technical issues, escalating to Tier 3 support when necessary.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Train new users in application features and functionality of new releases.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Create and maintain documentation for all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Work with vendors to resolve technical issues and coordinate upgrades of all applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Serve as a liaison between business units and IT, gathering requirements and documenting business processes.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Configure applications to meet business needs.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Test application changes and updates prior to implementation.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Monitor application performance and identify potential issues.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Assist with data migration in IT application related projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Provide after-hours support on a rotating basis whenever required.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Understanding responsibilities with regard to information ownership, classification, accountability, and protection of information assets.</span></span></p><br><p><b><span><span>Continuous Improvement</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Ensure a working culture of continuous improvement through a process of quality assurance among the Port Control Officers</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global best standards, productivity improvement and cost reduction</span></span></p><br><br><br><br><span>Requirements</span><p><b><span><span>Minimum Qualification</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Bachelor’s degree in Computer Science, Progamming or Software Engineering.</span></span></p><br><p><b><span><span>Minimum Experience &amp; Knowledge &amp; Skills</span></span></b></p><br><p><span><span><span>§</span></span></span><span><span>Minimum Two years’ experience in managing, maintaining &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>knowledge &amp; experience in development, maintainance &amp; integration of business applications.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical knowledge in the different popular databases and business applications in the market.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Practical experience in .NET, XML, Java, HTML5, SharePoint, web applications programming/development.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Must possess practical experience in managing and maintaining Microsoft SQL server including writing stored</span></span></p><br><p><span><span><span>§</span></span></span><span><span>procedures, SQL queries, databases backup, recovery, migration and integration.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Knowledge of mobile programming (IOS, Android) is preferable.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Experience in maintaining good relationships with the key stakeholders.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Good experience in managing business software development projects.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Proven ability to write effective system and process documentation –including business and system requirements,</span></span></p><br><p><span><span><span>§</span></span></span><span><span>process diagrams, and data flow charts</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Strong analytical and problem solving skills.</span></span></p><br><p><span><span><span>§</span></span></span><span><span>Fluency in Ara</span></span></p> </div>

<p><strong>About FingTap Solutions</strong></p><p>FingTap Solutions is a European technology firm dedicated to delivering high-quality IT infrastructure and technical solutions globally.</p><p>&nbsp;</p><p><strong>Role Overview</strong></p><p>We are looking for experienced and hands-on Data Center / IT Support Engineers for a freelance work based in Muscat, Oman. In this role, you will play a critical part in our Data Center Installation Project, ensuring seamless execution, hardware setup, and network infrastructure deployment.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>Hardware &amp; Data Center Setup: Handle physical rack mounting, rack exchange, cabling, server installation, and hardware component replacements.</p><p>Network &amp; Infrastructure Support: Assist with the setup, configuration, and troubleshooting of network devices, switches, routers, and IT network infrastructure.</p><p>Diagnostics &amp; Maintenance: Perform initial hardware diagnostics, cable tracing, labeling, and signal testing to ensure optimal operating conditions.</p><p>Vendor &amp; Project Coordination: Work alongside on-site technical teams and remote engineers to execute deployment plans according to project specifications.</p><p>Documentation: Keep detailed logs of rack layouts, asset tagging, maintenance activities, and completed installations.</p>

<p><h4>Job identification</h4> <p>33907</p> <h4>Job category</h4> <p>Enabling & support</p> <h4>Posting date</h4> <p>04/29/2026 11:26 AM</p> <h4>Locations</h4> <p>Al Ghobra Muscat OM</p> <h4>Apply before</h4> <p>05/31/2026 11:26 AM</p> <h4>Job schedule</h4> <p>Full time</p></p><p></p>

<p>Provide technical support to staff and students, ensuring timely resolution of IT issues. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, projectors, and other IT equipment. Install, update, and maintain operating systems, software applications, and educational platforms. Support and maintain wired and wireless network infrastructure to ensure reliable connectivity. Provide technical support for Learning Management Systems (LMS) and other school information systems. Maintain computer laboratories, interactive displays, smart boards, and audiovisual equipment. Assist in implementing data backup, cybersecurity, and information security procedures. Monitor IT systems, diagnose hardware and software issues, and perform preventive maintenance. Manage user accounts, passwords, and access permissions in accordance with school policies. Maintain accurate documentation of technical issues, maintenance activities, and IT inventory. Coordinate with external vendors and service providers for equipment maintenance and technical support. Support the implementation of new technologies and IT projects across the school. Ensure compliance with school policies, safeguarding requirements, health and safety regulations, and IT security standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field. Professional IT certifications are preferred.</li><li>A valid IELTS certificate with an overall band score of at least 6.0 is required.</li><li>A minimum of three (3) years of experience in Information Technology and technical support.</li><li>Experience in troubleshooting and maintaining computers, printers, networks, and IT equipment.</li><li>Experience working in an educational institution or international school is preferred.</li><li>Excellent English communication skills, both written and spoken.</li><li>Strong knowledge of Windows and macOS operating systems.</li><li>Experience in computer hardware and software installation, configuration, and troubleshooting.</li><li>Good understanding of networking concepts, including LAN/WAN, switches, routers, and wireless access points.</li><li>Knowledge of Microsoft 365 and Google Workspace administration.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Good organizational and time management skills.</li><li>Ability to work independently and collaboratively within a multicultural environment.</li></ul>

<p><h4>Description</h4> <p>Müller's Solutions is seeking a senior BMC Helix IT asset management & discovery consultant to join our expert team. In this role, you will lead the implementation, configuration, and optimization of BMC Helix IT asset management and discovery solutions for our clients. You will work closely with stakeholders to understand their asset management needs and deliver tailored solutions that enhance IT operations, asset visibility, and lifecycle management.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead the end-to-end implementation of BMC Helix IT asset management and discovery modules.</li> <li>Configure and customize the BMC Helix platform to align with client requirements and industry best practices.</li> <li>Conduct assessments and workshops to gather business and technical requirements.</li> <li>Develop integration strategies to connect BMC Helix with other ITSM and enterprise systems.</li> <li>Provide expert guidance on IT asset lifecycle management, discovery processes, and data accuracy.</li> <li>Troubleshoot, resolve issues, and optimize performance of the BMC Helix solutions.</li> <li>Deliver training sessions and documentation to enable client teams to effectively use the platform.</li> <li>Stay current with BMC Helix product updates and IT asset management trends to continuously improve client solutions.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related fields.</li> <li>Minimum 5 years' experience in IT asset management and discovery implementation with hands-on expertise in BMC Helix IT asset management and discovery modules, including asset discovery, CMDB integration, application dependency mapping, and infrastructure/network discovery.</li> <li>Ability to independently build, deploy, and configure containers on-premises (Docker, Kubernetes, OpenShift, Podman) and set up discovery infrastructure, scanners, probes, and collectors.</li> <li>Strong knowledge of IT asset management best practices, ITIL frameworks, and integrating BMC Helix with ITSM and enterprise systems.</li> <li>Proficient in Linux/Unix (especially Red Hat Enterprise Linux 6/7), network discovery protocols (SNMP, SSH, WMI, PowerShell, APIs), and identifying software versions, dependencies, and asset relationships.</li> <li>Experience with software license compliance, software asset management, legacy infrastructure troubleshooting, and customer engagement during PoC and implementation phases preferred.</li> <li>BMC Helix certifications and GCC/MENA experience are desirable.</li> <li>Must be able to work onsite in Oman.</li> <li>Excellent problem-solving, communication, and stakeholder management skills with ability to lead cross-team projects.</li> </ul></p><p></p>

General Purpose <br><p>Provide technical engineering I&amp;CT support to OFM under the scope of the priority and scope of the I&amp;CT Manager. Acting as a technical provider regarding service technology provider partner in the implementation of the best practices regarding IT infrastructure. Ensure the integrity of high availability infrastructure and IT operation to provide maximum performance for the users. Sets the processes and procedures for IT infrastructure delivery for the company. Responsible for the reliable and smooth delivery of the company s IT infrastructure through planning &amp; project management, establishing &amp; implementing standards, Has accountability for the Infrastructure Technology Engineering and Operations, Service Management and Availability of the ICT infrastructure to support OFM productivity.</p> Main Accountabilities <br><p> Design and execute the IT infrastructure maintenance plans that assure an IT company s infrastructure capacity remains up-to-date</p> <p> Maintain activity logs</p> <p> Identify and measure key operational metrics</p> <p> Establish protocols, processes and procedures for operating systems</p> <p> Establish priorities for the maintenance, design, and development of infrastructure systems inclusive </p> <p> Maintain logs and documentation of any activity that occurs within their network.</p> <p> Establish software and hardware standards for the different stakeholders and owners acting as an advisor for each functional </p> <p> Asses server performance and execute the respective preventive/corrective measures to assure optimal availability </p> <p> Develop recommendations regarding server infrastructure maintenance, update and monitoring </p> <p> Develop and implement standard processes and procedures for incident management, including emergency response plans and data integrity management </p> <p> Administer and support Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O), including system configuration, user access, integrations and coordination with functional teams to ensure ERP infrastructure reliability</p> <p> Manage and administer Azure Active Directory (Azure AD), including user identity, access control, group policies, single sign-on and security configurations across the organization</p> Education <br><p>Bachelor s degree in IT, Information Systems, computer science, MBA &amp; PMP is a Plus.</p> Experience <br><ul> <li>5+ years experience in the information technology and communication field. Hands-on experience in technical aspects related to IT infrastructure, programming and, developing I&amp;CT solutions.</li> <li>Strong hands-on experience in ICT Infrastructure </li> <li>Relevant experience in Information Technology filed :</li> </ul> <p>Infrastructure Maintenance, Operations, Servers, Networking, Security and Businss Applications &amp; Integration.</p> Know-How <br><ul> <li>Understanding of ERP business process, specifically Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Computer Literacy including MS Office.</li> <li>Ability to manage and direct the activities of others in a multi-project environment.</li> <li>Contract and Policy Administration (Development / Review).</li> <li>IT Operation tools.</li> <li>Solid knowledge of Microsoft products (SharePoint, Windows Server, SQL Server), Azure Active Directory (Azure AD) administration, and Microsoft Dynamics 365 Finance &amp; Operations (D365 F&amp;O).</li> <li>Understanding of networking, and databases, such as HTML, JavaScript, JSP, ASP, ABAP, .NET, MQ, Oracle and SQL Queries during test execution.</li> <li>Knowledge of IT infrastructure operation.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Service Desk Technician is responsible for providing first-line technical support to end users, resolving IT-related issues, and ensuring efficient operation of IT services across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line support for hardware, software, network, and system-related issues.</li><li>Respond to user requests via phone, email, or ticketing system in a timely manner.</li><li>Troubleshoot and resolve basic technical issues or escalate complex problems to higher support levels.</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.</li><li>Support user account management, including password resets and access requests.</li><li>Log, track, and update service tickets in the IT service management system.</li><li>Assist in maintaining IT assets inventory and documentation.</li><li>Support system updates, patches, and routine maintenance activities.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li><li>Provide guidance and basic training to end users when needed.</li></ul><p><strong>Qualifications</strong></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p><strong>Experience</strong></p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><p><strong>Technical Skills</strong></p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p><strong>Working Conditions</strong></p><p>Office-based and service desk environment.</p><p>May require shift work or on-call support depending on operational needs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related field.</p><p>Practical Experience: 0 (No prior work experience required)</p><p>Fresh graduates are welcome to apply.</p><ul><li>Basic knowledge of computer hardware, software, and operating systems.</li><li>Understanding of IT troubleshooting and support concepts.</li><li>Familiarity with Windows, Microsoft Office, and basic networking concepts.</li><li>Knowledge of ticketing systems (e.g., ServiceNow or similar) is an advantage.</li><li>Ability to learn technical systems quickly.</li></ul><ul><li>Strong communication and customer service skills.</li><li>Good problem-solving abilities.</li><li>Ability to work under pressure and handle multiple requests.</li><li>Attention to detail and patience when dealing with users.</li><li>Teamwork and collaboration skills.</li></ul><p>The applicant must be a job seeker.</p><p>The applicant must be an Omani national.</p><p>For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.</p><p>The applicant must not have previously benefited from any training program funded by either the public or private sector.</p><p>The applicant must have no more than three (3) years of work experience.</p><p>The applicant must not be more than 38 years of age</p><p></p></section>

<ul><li>Design and deliver engaging IT training programs, ensuring alignment with business objectives and skill gaps.</li><li>Assess training needs through consultations, surveys, and performance analysis, tailoring content for maximum impact.</li><li>Develop comprehensive training materials, including manuals, presentations, and online modules, using various learning platforms.</li><li>Conduct hands-on training sessions, workshops, and webinars, fostering a dynamic and interactive learning environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.</p></li><li><p>Possess relevant certifications, such as CompTIA, Microsoft Certified Trainer (MCT), or similar.</p></li><li><p>Minimum of 3-5 years of experience in IT training or a related role, demonstrating a track record of success.</p></li><li><p>Proven experience working in the technology sector, with a deep understanding of IT concepts and systems.<br>Proficient in English & Arabic language.</p></li></ul>